Submit a Review for Fern Brook Lodge
Fern Brook Lane, Gillingham, SP8 4QD
View Full Details of Fern Brook LodgeLatest Reviews for Fern Brook Lodge
04 July 2025
My mum was in hospital and unfortunately she wasn't going to recover so palliative care was started. The care home were pleased to have mum back in her room for the final two weeks of her life. The staff were so caring towards her and I was so grateful that she spend her final days in the home she had lived in for 3 years. Fern Brook Lodge is lucky to have such caring and devoted staff, and I wouldn't hesitate to recommend this care home in the future to anyone looking to go into a care home.
03 July 2025
Exceptional staffing for care. Physically and mentally for residents.
20 June 2025
I am an 81-year-old here for recuperation after total revision surgery on my left hip. The medical care provided has been totally understanding and professional, and personal care has been sympathetic, thoughtful and dignified. The room and facilities are of the highest standards of user friendliness, and activities are well varied and appropriate to the needs and abilities of all residents. Food is well-balanced and nutritious, and of the highest order. My stay here has fulfilled all of my needs and expectations, and I would have no hesitation in recommending Fern Brook Lodge as a perfectly caring care home. Heartfelt thanks.
09 June 2025
Excellent service - After being let down by another home!! Thank you so much for looking after Mum for 2 weeks, you have all been amazing - we are so grateful.
29 May 2025
The staff are exceptionally competent and caring. I cannot speak more highly of their professionalism and ability. I am fortunate to be here.
26 May 2025
We chose FBL because of the friendliness of the staff and their team spirit. Not only are the carers brilliant - unfailingly cheerful and kind and willing to go the extra mile to ensure that residents are calm and comfortable, but the support staff are amazing too, from the cleaners and laundry staff who keep up high standards of cleanliness to the catering staff who make sure my mother's breakfast is individually cooked to her liking and her food is presented in appetizing ways, and the activities staff who are always looking for creative ways of making residents lives brighter. FBL is an exceptionally well-run home, and we are grateful to you all. Thank you!
22 May 2025
Super friendly, clean, staff are amazing. Always kind and helpful. Mum's room is always spotless. Very happy environment.
30 April 2025
A warm friendly loving home. From day one our our whole family, not just mum have been made to feel very welcome at Fern Brook Lodge. In fact through this kindness to us we have manged to extend this to a new resident and families over the months. Mum has been a resident for almost year and a half and as her condition progresses she requires a lot of patience and energy from care staff. And due to the whole teams dedication and loving support mum is happy, relaxed and doing really well. Keep up the great work we are grateful to you all. Thank you.
30 April 2025
Overall very good. The staff are very helpful and are very respectful. The care and consideration is excellent, if there is any queries they are dealt with when able. The biggest problem is having to wait, but understand others need attention. The activities are very good and great fun. Very pleased with my room and can do crafts and rest if needed. Very happy here and made friends.
27 March 2025
I find this a very nice home. Staff are very nice and helpful. Home from home.
06 March 2025
Lovely warm atmosphere. Home from Home.
17 January 2025
First class. Feels like home from home.
17 January 2025
All of the staff are patient, kind, and caring and always ensure that residents' needs are put first. We are impressed with the Events Team, which keeps the residents engaged with all of the various activities. We have noticed that mum loves the attention and has lots of fun with the staff, which makes her happy. Fern Brook Lodge is a lovely care home, and we would like to thank all of the staff for everything that they do for the residents.
15 January 2025
Excellent Christmas Fete. The activity team work so hard with very limited funds. So many festive activities are planned. The new chef appears to be providing good food. The staff are dedicated and have the right amount of respect and love.
31 December 2024
My brother has been a resident of Fern Brook Lodge for the past 6 months. He is being cared for well, the food is good. The staff are always friendly, courteous and helpful whenever we visit. Personal hygiene is good.
23 December 2024
It was very hard to accept the fact that the time had come to look for a care home for a much loved family member, who now needed more care and support than we were able to provide. Fern Brook Lodge came highly recommended to us by a friend who's father was a contented resident, because of this we were keen to include it in our choices. It was very clear from our first visit what a kind and caring home Fern Brook is, this wasn't always evident at other establishments and made a difficult choice so much easier. 4 months into his new home, we have a very happy, contented resident, who's life has been made so much easier. We are always met by smiling friendly staff who genuinely care and look to enrich the residents life.
13 November 2024
Excellent trip to Poole, my mother really enjoyed her day out, and the trip and the trip was exceptionally well planned.
16 September 2024
A first-class care home with excellent, kind and helpful staff which I would certainly recommend.
16 August 2024
I was very nervous about placing my mother in a care home. The home has been fantastic in settling my mother. She has been in Fern Brook for 4 weeks and has been better with each week. Everyone is very friendly and helpful. Seems to be understaffed. The activities staff are very good and friendly. The manager has been very helpful with the process of making the placement.
25 July 2024
This is the third month my father has been living at Fern Brook. From the first day my sisters, my father's brother and I visited Fern Brook Lodge we knew he would be well cared for. All the staff are absolutely wonderful. The food is fantastic and there is always something for my father to eat who is a meat and veg man!
Latest Reviews for Fern Brook Lodge
04 July 2025
My mum was in hospital and unfortunately she wasn't going to recover so palliative care was started. The care home were pleased to have mum back in her room for the final two weeks of her life. The staff were so caring towards her and I was so grateful that she spend her final days in the home she had lived in for 3 years. Fern Brook Lodge is lucky to have such caring and devoted staff, and I wouldn't hesitate to recommend this care home in the future to anyone looking to go into a care home.
03 July 2025
Exceptional staffing for care. Physically and mentally for residents.
20 June 2025
I am an 81-year-old here for recuperation after total revision surgery on my left hip. The medical care provided has been totally understanding and professional, and personal care has been sympathetic, thoughtful and dignified. The room and facilities are of the highest standards of user friendliness, and activities are well varied and appropriate to the needs and abilities of all residents. Food is well-balanced and nutritious, and of the highest order. My stay here has fulfilled all of my needs and expectations, and I would have no hesitation in recommending Fern Brook Lodge as a perfectly caring care home. Heartfelt thanks.
09 June 2025
Excellent service - After being let down by another home!! Thank you so much for looking after Mum for 2 weeks, you have all been amazing - we are so grateful.
29 May 2025
The staff are exceptionally competent and caring. I cannot speak more highly of their professionalism and ability. I am fortunate to be here.
26 May 2025
We chose FBL because of the friendliness of the staff and their team spirit. Not only are the carers brilliant - unfailingly cheerful and kind and willing to go the extra mile to ensure that residents are calm and comfortable, but the support staff are amazing too, from the cleaners and laundry staff who keep up high standards of cleanliness to the catering staff who make sure my mother's breakfast is individually cooked to her liking and her food is presented in appetizing ways, and the activities staff who are always looking for creative ways of making residents lives brighter. FBL is an exceptionally well-run home, and we are grateful to you all. Thank you!
22 May 2025
Super friendly, clean, staff are amazing. Always kind and helpful. Mum's room is always spotless. Very happy environment.
30 April 2025
A warm friendly loving home. From day one our our whole family, not just mum have been made to feel very welcome at Fern Brook Lodge. In fact through this kindness to us we have manged to extend this to a new resident and families over the months. Mum has been a resident for almost year and a half and as her condition progresses she requires a lot of patience and energy from care staff. And due to the whole teams dedication and loving support mum is happy, relaxed and doing really well. Keep up the great work we are grateful to you all. Thank you.
30 April 2025
Overall very good. The staff are very helpful and are very respectful. The care and consideration is excellent, if there is any queries they are dealt with when able. The biggest problem is having to wait, but understand others need attention. The activities are very good and great fun. Very pleased with my room and can do crafts and rest if needed. Very happy here and made friends.
27 March 2025
I find this a very nice home. Staff are very nice and helpful. Home from home.
06 March 2025
Lovely warm atmosphere. Home from Home.
17 January 2025
First class. Feels like home from home.
17 January 2025
All of the staff are patient, kind, and caring and always ensure that residents' needs are put first. We are impressed with the Events Team, which keeps the residents engaged with all of the various activities. We have noticed that mum loves the attention and has lots of fun with the staff, which makes her happy. Fern Brook Lodge is a lovely care home, and we would like to thank all of the staff for everything that they do for the residents.
15 January 2025
Excellent Christmas Fete. The activity team work so hard with very limited funds. So many festive activities are planned. The new chef appears to be providing good food. The staff are dedicated and have the right amount of respect and love.
31 December 2024
My brother has been a resident of Fern Brook Lodge for the past 6 months. He is being cared for well, the food is good. The staff are always friendly, courteous and helpful whenever we visit. Personal hygiene is good.
23 December 2024
It was very hard to accept the fact that the time had come to look for a care home for a much loved family member, who now needed more care and support than we were able to provide. Fern Brook Lodge came highly recommended to us by a friend who's father was a contented resident, because of this we were keen to include it in our choices. It was very clear from our first visit what a kind and caring home Fern Brook is, this wasn't always evident at other establishments and made a difficult choice so much easier. 4 months into his new home, we have a very happy, contented resident, who's life has been made so much easier. We are always met by smiling friendly staff who genuinely care and look to enrich the residents life.
13 November 2024
Excellent trip to Poole, my mother really enjoyed her day out, and the trip and the trip was exceptionally well planned.
16 September 2024
A first-class care home with excellent, kind and helpful staff which I would certainly recommend.
16 August 2024
I was very nervous about placing my mother in a care home. The home has been fantastic in settling my mother. She has been in Fern Brook for 4 weeks and has been better with each week. Everyone is very friendly and helpful. Seems to be understaffed. The activities staff are very good and friendly. The manager has been very helpful with the process of making the placement.
25 July 2024
This is the third month my father has been living at Fern Brook. From the first day my sisters, my father's brother and I visited Fern Brook Lodge we knew he would be well cared for. All the staff are absolutely wonderful. The food is fantastic and there is always something for my father to eat who is a meat and veg man!