Submit a Review for Willow Tree Lodge
74 Kiln Road, Fareham, PO16 7UJ
View full details of Willow Tree LodgeLatest Reviews for Willow Tree Lodge
16 January 2026
Mum moved into residential care in May 2025. We were unhappy with the care she was receiving at the care home, so Willow Tree Lodge was recommended to us. We were fairly anxious about moving mum as she has dementia, but from the moment we met staff from Willow Tree Lodge, we knew that she was going
to be in safe hands and well cared for. She had a wonderful welcome and has settled in really well. The staff are amazing and there is a really homely, welcoming atmosphere. There is often something going on, chair exercise, singers etc. I would highly recommend Willow Tree Lodge and I'm so happy that we found this place after our previous bad experience!
12 January 2026
I cannot praise Willow Tree Lodge and its staff enough - they really do go above and beyond to make such a lovely, caring, family home for all of its residents. As always, they all worked so hard to make Christmas 2025 special for all its residents. The support too for myself as the daughter of a
resident when I was going through a very difficult time with family illness, is just another example of the extent of their care. It was so comforting to know I had their full support and could leave Mum in their hands during this difficult time. I am so relieved I chose Willow Tree Lodge for my Mum. Thank you so much to all the staff at Willow Tree Lodge - you are all fantastic.
09 January 2026
My mother-in-law had been living at Willow Tree Lodge for about 9 months but unfortunately deteriorated to 'end of life' care her last 5 days. I cannot praise all the staff enough! Their care and professionalism was exemplary. They all showed empathy and compassion in a difficult situation and
nothing was too much trouble. I unreservedly recommend Willow Tree Lodge as it's a lovely friendly care home for your loved one.
01 December 2025
I'm a close friend of a resident at Willow Tree, and I'm consistently impressed by the warmth and quality of care provided. The careers are exceptional-kind, patient, and genuinely attentive. They always take time to reassure, support, and connect with residents in meaningful ways. The manager leads
with professionalism and heart, creating a positive atmosphere where staff feel supported and residents are truly prioritised. The activities are varied, engaging, and thoughtfully planned, giving residents plenty to enjoy each day. The cleanliness of the home is outstanding, with every space feeling fresh, well-kept, and welcoming. The food is another highlight-tasty, nutritious, and beautifully presented, and my friend regularly comments on how much they enjoy each meal. Above all, the atmosphere at Willow Tree Lodge is warm, friendly, and uplifting. It's clear that this is a place where people genuinely care. I couldn't be more grateful knowing my friend is in such safe hands
13 November 2025
My mother has been resident at Willow Tree for over 12 months, throughout her residency every care has been taken to ensure that her health and wellbeing have been of a high standard. As a visitor there is always a warm and friendly welcome and all the staff are happy to help in any way that they
can. As a near relative it is very reassuring to know that my mother is safe and well cared for, myself and my 2 brothers are absolutely delighted with the service provided. A huge thanks to all the staff at Willow Tree.
06 October 2025
The staff at Willow Tree Lodge have been absolutely amazing from the very first moment we met them. The change in my Mother-in-Law since moving in has been incredible, she is really happy, has made lots of new friends. The Carers are so attentive. The atmosphere is always happy and friendly. The
food is delicious. If you are in a position of having to move a loved one into a care facility I would absolutely recommend Willow Tree Lodge with no hesitation. I have never seen another care home like it!
26 September 2025
The staff have been amazing. So kind, caring and make everything feel like family for my Nan. We as a family, have got to know the staff, which makes us feel more comfortable.
The food, cleanliness are second to none. With this dreadful illness, the staff ensure that the residents still have
dignity, respect and excellent care
24 September 2025
Since mum went into 'Willows' with Alzheimer's, she's had excellent care from all staff.
It's always clean and fresh, and a relief to know she's safe and well cared for.
We are able to visit at any time of the day.
27 August 2025
My mum moved here in 2021 and settled in straight away. The whole team here work together to make it a real home for all the residents. I especially appreciate the efforts of the housekeeping team - everywhere is spotless and fresh and residents clothes are always well laundered.
19 August 2025
My family and I are so happy we chose Willow Tree for Mum. In our opinion, it is second to none. The staff, whether carers, caterers, cleaners and all others, are kindness itself. Nothing is ever too much trouble and always with a smile. Residents always seem happy and content with plenty of
activities to occupy their time.
19 August 2025
After a decline at home following Covid, isolation and early dementia, my mum's health worsened in hospital in 2024. I visited several homes, but Willow Tree just felt right - warm, calm and welcoming. From day one, staff said, "This is her home, and it's a privilege to care for her." And they meant
it. Mum is a quiet, private lady, and the team include her gently, never overwhelming her. She's made great friends, chats with staff, and recently staff took Mum to Fareham to play table tennis and have coffee - table tennis she hadn't played since before Covid.
Food is excellent, with fresh choices and homemade cakes. Activities, trips to pubs and garden centres, and community links all add meaning to Mum's days. As someone who's worked in care, I know outstanding care when I see it - and Willow Tree delivers it. With 30 beds, it's homely yet professional. Mum is safe, happy, and thriving - and visiting her lifts my spirits too.
28 October 2024
Kind staff. Home always clean and tidy. Lots of different daily entertainment/activities. Our mum is well looked after and cared for. Staff always happy to help with any special requests. Always happy to make a cup of tea on arrival. Food is lovely.
21 October 2024
The atmosphere of the home is outstanding. Modern and spotlessly clean. Residents are well cared for and appear to be happy and comfortable. Excellent care given to residents and the regular activities are joyful and stimulating for everyone. Highly recommended on all levels.
15 August 2024
When the tough realisation dawned, that Mum needed to go into a care home, I was very worried about it, and rejected many homes before I finally viewed Willow Tree Lodge. I knew the instant I walked in that I had found the right home for Mum - the staff team were so friendly, warm and kind, and
engaging with the people they cared for and their families. The atmosphere so welcoming, caring, and above all happy residents. The home is modern, safe and security conscious, well maintained, homely with lovely interiors, spotlessly clean and fresh. Before my mum sadly passed away, the team brought much laughter and happiness back into Mum's life, and made her feel extremely loved and well cared for. To see Mum smiling took a huge weight off my shoulders and I was able to become my mum's daughter again rather than her carer. The whole willow team, are truly outstanding, the home and its gardens superb - Willow is second to none, and I recommend it without any hesitation or reservation - it's amazing!
04 July 2024
Dad has been at Willow Tree for a year and a half. All staff are friendly, kind and very caring, both to Dad and to us. They have always kept us informed of any little issues with Dad and are quick to respond to questions. Care is person-centred with dad always treated as a person with a history.
Although he struggles to communicate, staff talk to him about his former interests and share a laugh with him. Thank you to everyone at Willow Tree!
11 August 2023
Since March 2023 I have visited at different times, when you are greeted at the door with a smile. No smells, clean and fresh, such a pleasure to see. The staff take you to the resident, have time and care. I was at the BBQ afternoon, such a happy place. The love and touch the staff give to the
residents, holding hands, the touch is so important. The rooms are beautifully cleaned, bathrooms also. A lovely dining hall and downstairs lounge, bright chairs and so comfortable. Everyone works so hard to keep these standards. The best I have ever seen.
09 August 2023
An excellent care home with caring staff. Lots of activities for the residents to do. My sister loves her care home and can't speak highly enough. However, I do think there should be more outings if only once a month for a coffee etc or a little shopping.
09 August 2023
This home is very good and looks after my mum very well she doesn't want to leave. The food is excellent and the entertainment (ie) bbq etc very good. The staff are always on hand to help her and very friendly even though they have a hard job to do.
14 July 2023
My mother has been in the home for three and a half years and suffers with dementia. The staff have managed her condition with such skill and care that although she doesn’t know where she is Mum is incredibly happy and settled.
I am always kept informed of her health and changes in medication and
general wellbeing.
08 July 2023
Nan has been in Willow Tree Lodge for just over two years now and has received excellent care throughout her stay. Always helpful and very caring staff and any queries the manager is always available to reply to an email!
Thank you.
Latest Reviews for Willow Tree Lodge
16 January 2026
Mum moved into residential care in May 2025. We were unhappy with the care she was receiving at the care home, so Willow Tree Lodge was recommended to us. We were fairly anxious about moving mum as she has dementia, but from the moment we met staff from Willow Tree Lodge, we knew that she was going
to be in safe hands and well cared for. She had a wonderful welcome and has settled in really well. The staff are amazing and there is a really homely, welcoming atmosphere. There is often something going on, chair exercise, singers etc. I would highly recommend Willow Tree Lodge and I'm so happy that we found this place after our previous bad experience!
12 January 2026
I cannot praise Willow Tree Lodge and its staff enough - they really do go above and beyond to make such a lovely, caring, family home for all of its residents. As always, they all worked so hard to make Christmas 2025 special for all its residents. The support too for myself as the daughter of a
resident when I was going through a very difficult time with family illness, is just another example of the extent of their care. It was so comforting to know I had their full support and could leave Mum in their hands during this difficult time. I am so relieved I chose Willow Tree Lodge for my Mum. Thank you so much to all the staff at Willow Tree Lodge - you are all fantastic.
09 January 2026
My mother-in-law had been living at Willow Tree Lodge for about 9 months but unfortunately deteriorated to 'end of life' care her last 5 days. I cannot praise all the staff enough! Their care and professionalism was exemplary. They all showed empathy and compassion in a difficult situation and
nothing was too much trouble. I unreservedly recommend Willow Tree Lodge as it's a lovely friendly care home for your loved one.
01 December 2025
I'm a close friend of a resident at Willow Tree, and I'm consistently impressed by the warmth and quality of care provided. The careers are exceptional-kind, patient, and genuinely attentive. They always take time to reassure, support, and connect with residents in meaningful ways. The manager leads
with professionalism and heart, creating a positive atmosphere where staff feel supported and residents are truly prioritised. The activities are varied, engaging, and thoughtfully planned, giving residents plenty to enjoy each day. The cleanliness of the home is outstanding, with every space feeling fresh, well-kept, and welcoming. The food is another highlight-tasty, nutritious, and beautifully presented, and my friend regularly comments on how much they enjoy each meal. Above all, the atmosphere at Willow Tree Lodge is warm, friendly, and uplifting. It's clear that this is a place where people genuinely care. I couldn't be more grateful knowing my friend is in such safe hands
13 November 2025
My mother has been resident at Willow Tree for over 12 months, throughout her residency every care has been taken to ensure that her health and wellbeing have been of a high standard. As a visitor there is always a warm and friendly welcome and all the staff are happy to help in any way that they
can. As a near relative it is very reassuring to know that my mother is safe and well cared for, myself and my 2 brothers are absolutely delighted with the service provided. A huge thanks to all the staff at Willow Tree.
06 October 2025
The staff at Willow Tree Lodge have been absolutely amazing from the very first moment we met them. The change in my Mother-in-Law since moving in has been incredible, she is really happy, has made lots of new friends. The Carers are so attentive. The atmosphere is always happy and friendly. The
food is delicious. If you are in a position of having to move a loved one into a care facility I would absolutely recommend Willow Tree Lodge with no hesitation. I have never seen another care home like it!
26 September 2025
The staff have been amazing. So kind, caring and make everything feel like family for my Nan. We as a family, have got to know the staff, which makes us feel more comfortable.
The food, cleanliness are second to none. With this dreadful illness, the staff ensure that the residents still have
dignity, respect and excellent care
24 September 2025
Since mum went into 'Willows' with Alzheimer's, she's had excellent care from all staff.
It's always clean and fresh, and a relief to know she's safe and well cared for.
We are able to visit at any time of the day.
27 August 2025
My mum moved here in 2021 and settled in straight away. The whole team here work together to make it a real home for all the residents. I especially appreciate the efforts of the housekeeping team - everywhere is spotless and fresh and residents clothes are always well laundered.
19 August 2025
My family and I are so happy we chose Willow Tree for Mum. In our opinion, it is second to none. The staff, whether carers, caterers, cleaners and all others, are kindness itself. Nothing is ever too much trouble and always with a smile. Residents always seem happy and content with plenty of
activities to occupy their time.
19 August 2025
After a decline at home following Covid, isolation and early dementia, my mum's health worsened in hospital in 2024. I visited several homes, but Willow Tree just felt right - warm, calm and welcoming. From day one, staff said, "This is her home, and it's a privilege to care for her." And they meant
it. Mum is a quiet, private lady, and the team include her gently, never overwhelming her. She's made great friends, chats with staff, and recently staff took Mum to Fareham to play table tennis and have coffee - table tennis she hadn't played since before Covid.
Food is excellent, with fresh choices and homemade cakes. Activities, trips to pubs and garden centres, and community links all add meaning to Mum's days. As someone who's worked in care, I know outstanding care when I see it - and Willow Tree delivers it. With 30 beds, it's homely yet professional. Mum is safe, happy, and thriving - and visiting her lifts my spirits too.
28 October 2024
Kind staff. Home always clean and tidy. Lots of different daily entertainment/activities. Our mum is well looked after and cared for. Staff always happy to help with any special requests. Always happy to make a cup of tea on arrival. Food is lovely.
21 October 2024
The atmosphere of the home is outstanding. Modern and spotlessly clean. Residents are well cared for and appear to be happy and comfortable. Excellent care given to residents and the regular activities are joyful and stimulating for everyone. Highly recommended on all levels.
15 August 2024
When the tough realisation dawned, that Mum needed to go into a care home, I was very worried about it, and rejected many homes before I finally viewed Willow Tree Lodge. I knew the instant I walked in that I had found the right home for Mum - the staff team were so friendly, warm and kind, and
engaging with the people they cared for and their families. The atmosphere so welcoming, caring, and above all happy residents. The home is modern, safe and security conscious, well maintained, homely with lovely interiors, spotlessly clean and fresh. Before my mum sadly passed away, the team brought much laughter and happiness back into Mum's life, and made her feel extremely loved and well cared for. To see Mum smiling took a huge weight off my shoulders and I was able to become my mum's daughter again rather than her carer. The whole willow team, are truly outstanding, the home and its gardens superb - Willow is second to none, and I recommend it without any hesitation or reservation - it's amazing!
04 July 2024
Dad has been at Willow Tree for a year and a half. All staff are friendly, kind and very caring, both to Dad and to us. They have always kept us informed of any little issues with Dad and are quick to respond to questions. Care is person-centred with dad always treated as a person with a history.
Although he struggles to communicate, staff talk to him about his former interests and share a laugh with him. Thank you to everyone at Willow Tree!
11 August 2023
Since March 2023 I have visited at different times, when you are greeted at the door with a smile. No smells, clean and fresh, such a pleasure to see. The staff take you to the resident, have time and care. I was at the BBQ afternoon, such a happy place. The love and touch the staff give to the
residents, holding hands, the touch is so important. The rooms are beautifully cleaned, bathrooms also. A lovely dining hall and downstairs lounge, bright chairs and so comfortable. Everyone works so hard to keep these standards. The best I have ever seen.
09 August 2023
An excellent care home with caring staff. Lots of activities for the residents to do. My sister loves her care home and can't speak highly enough. However, I do think there should be more outings if only once a month for a coffee etc or a little shopping.
09 August 2023
This home is very good and looks after my mum very well she doesn't want to leave. The food is excellent and the entertainment (ie) bbq etc very good. The staff are always on hand to help her and very friendly even though they have a hard job to do.
14 July 2023
My mother has been in the home for three and a half years and suffers with dementia. The staff have managed her condition with such skill and care that although she doesn’t know where she is Mum is incredibly happy and settled.
I am always kept informed of her health and changes in medication and
general wellbeing.
08 July 2023
Nan has been in Willow Tree Lodge for just over two years now and has received excellent care throughout her stay. Always helpful and very caring staff and any queries the manager is always available to reply to an email!
Thank you.