Submit a Review for Haven Residential Care Home
36-38 Wellington Road, Hatch End, Pinner, HA5 4NL
View full details of Haven Residential Care HomeLatest Reviews for Haven Residential Care Home
22 May 2026
Fantastic support when moving Jill in which was a difficult time as Jill has dementia. The staff were wonderful, Reena, Anna and the team have made Jill feel welcome and she is very happy here. We have had great support when difficulties arose, not sleeping in bed, pressures sores, water retention
have all been addressed and resolved. Even welcome visits from our Cockerpoos (Harvey).
Thank you
15 May 2026
The staff at the home do an often difficult, sometimes very difficult job well. In quilter times, sitting and chatting to the residents making them feel at home. All helped by a bright modern purpose built premises.
I feel that I must add, the reason that the reason I gave Activities as good rather
than excellent is that there doesn't seem to be as many as there were .It is for his reason and only this reason I felt that I could only mark as good.
A big thank you to all staff.
23 April 2026
I was treated with the utmost care and respect during my stay at Haven.
31 March 2026
It is always a comforting experience to visit the Haven. It allows me to relax knowing that my wife is in trusted, capable hands. All the staff are caring, knowledgable and approachable which gives me the confidence to discuss any questions that i might have relating to my wife's diet, care and
quality of life.
31 March 2026
Overall experience is very good. Food,hygeine''and cleanliness are excellent. There are good range of activities available.
The majority of the staff are very caring and responsible, however information is not always passed on regarding patients at the shift changeover.
A few staff could benefit
from some extra training regarding awareness of individuality and differences between residents and the handling thereof.
18 March 2026
The staff are excellent. Very friendly, helpful and professional. Facilities are excellent - ideal for my mother, she enjoys the food and service.
I expect her to be happy here and well cared for.
18 March 2026
Haven Care Home have given exemplary car to Dad. He's not always the easiest man to deal with but they've been so patient and caring. Many thanks for your kindness and dedication, it is appreciated.
02 October 2025
Wonderful.
Recommended to anybody.
Will use again.
Loved it.
11 September 2025
My mum stayed at the home for restbite.
We would definitely recommend this home the care is 5 star and the home is spotless
All the staff are amazing and care greatly about their residents. I knew my mum was safe and well cared for while she stayed.
There is entertainment if they wish to take
part which my mum throughly enjoyed.
The gardens are beautiful
The home is outstanding and a great team of staff .A big big thank you from us. We will be back.
05 September 2025
I needed 1 week's respite care in July and was looked after very well during my stay.
05 August 2025
Since I have arrived at Haven, I have found all of the staff to be very welcoming. Everything is kept very clean.
30 July 2025
I viewed the home and I was very impressed with the staff I met, the rooms are lovely, saw the menus, impressed with the food offered. I was very anxious putting my mum in a home for 2 weeks whilst I went on holiday.
The manageress put me at ease. When I took my my there, I unpacked her bads and
staff took her to the lounge, have her a coffee & biscuits. When I picked her up she was happy and looked well.
10 July 2025
My first impression is one of welcome. A particular staff member at reception exemplifies this as soon as she greets on at the ground floor entrance. This behaviour of graciousness and care is met with every member of staff and management that I've met during my many visits to my aunt.
08 May 2025
The carers, staff and management at Haven Residential Care Home are well trained, compassionate and the most welcoming community that my mother and I could have wished for at this time of need and constant care in her old age. The entire team are so professional, kind and understanding of her unique
requirements and nothing is seen as an obstacle. I am kept fully informed and visiting my mother is a pleasure in a clean, comfortable and well run care environment that is safe and reassuring.
05 May 2025
All Haven staff take really good care of my dad and are always friendly and professional. He is very happy at Haven and is well groomed and treated always with affection and respect.
15 April 2025
I felt relaxed and happy at all times. The staff were very happy and jovial.
26 February 2025
Always good. Mum is really happy and being very well looked after.
17 December 2024
The home is warm and welcoming and the staff are always helpful and polite. They understand the needs of each resident and they receive excellent care.
10 December 2024
A fantastic place with staff who really care. My mum had a fantastic few years here. They really looked after her and made her feel at home. Mum had dementia, although she was quite young. The home worked hard to find the balance between her care needs and her sense of independence. The garden is
great in the summer, and the balcony means even the dementia wing has access to outdoor space. Thank you all so much.
02 December 2024
The home is friendly and attentive to my mothers needs. Staff are always helpful and respond quickly when asked. Getting through to my mother by phone can take several attempts at times. Overall we believe my mother is being well looked after by kind and patient staff.
Latest Reviews for Haven Residential Care Home
22 May 2026
Fantastic support when moving Jill in which was a difficult time as Jill has dementia. The staff were wonderful, Reena, Anna and the team have made Jill feel welcome and she is very happy here. We have had great support when difficulties arose, not sleeping in bed, pressures sores, water retention
have all been addressed and resolved. Even welcome visits from our Cockerpoos (Harvey).
Thank you
15 May 2026
The staff at the home do an often difficult, sometimes very difficult job well. In quilter times, sitting and chatting to the residents making them feel at home. All helped by a bright modern purpose built premises.
I feel that I must add, the reason that the reason I gave Activities as good rather
than excellent is that there doesn't seem to be as many as there were .It is for his reason and only this reason I felt that I could only mark as good.
A big thank you to all staff.
23 April 2026
I was treated with the utmost care and respect during my stay at Haven.
31 March 2026
It is always a comforting experience to visit the Haven. It allows me to relax knowing that my wife is in trusted, capable hands. All the staff are caring, knowledgable and approachable which gives me the confidence to discuss any questions that i might have relating to my wife's diet, care and
quality of life.
31 March 2026
Overall experience is very good. Food,hygeine''and cleanliness are excellent. There are good range of activities available.
The majority of the staff are very caring and responsible, however information is not always passed on regarding patients at the shift changeover.
A few staff could benefit
from some extra training regarding awareness of individuality and differences between residents and the handling thereof.
18 March 2026
The staff are excellent. Very friendly, helpful and professional. Facilities are excellent - ideal for my mother, she enjoys the food and service.
I expect her to be happy here and well cared for.
18 March 2026
Haven Care Home have given exemplary car to Dad. He's not always the easiest man to deal with but they've been so patient and caring. Many thanks for your kindness and dedication, it is appreciated.
02 October 2025
Wonderful.
Recommended to anybody.
Will use again.
Loved it.
11 September 2025
My mum stayed at the home for restbite.
We would definitely recommend this home the care is 5 star and the home is spotless
All the staff are amazing and care greatly about their residents. I knew my mum was safe and well cared for while she stayed.
There is entertainment if they wish to take
part which my mum throughly enjoyed.
The gardens are beautiful
The home is outstanding and a great team of staff .A big big thank you from us. We will be back.
05 September 2025
I needed 1 week's respite care in July and was looked after very well during my stay.
05 August 2025
Since I have arrived at Haven, I have found all of the staff to be very welcoming. Everything is kept very clean.
30 July 2025
I viewed the home and I was very impressed with the staff I met, the rooms are lovely, saw the menus, impressed with the food offered. I was very anxious putting my mum in a home for 2 weeks whilst I went on holiday.
The manageress put me at ease. When I took my my there, I unpacked her bads and
staff took her to the lounge, have her a coffee & biscuits. When I picked her up she was happy and looked well.
10 July 2025
My first impression is one of welcome. A particular staff member at reception exemplifies this as soon as she greets on at the ground floor entrance. This behaviour of graciousness and care is met with every member of staff and management that I've met during my many visits to my aunt.
08 May 2025
The carers, staff and management at Haven Residential Care Home are well trained, compassionate and the most welcoming community that my mother and I could have wished for at this time of need and constant care in her old age. The entire team are so professional, kind and understanding of her unique
requirements and nothing is seen as an obstacle. I am kept fully informed and visiting my mother is a pleasure in a clean, comfortable and well run care environment that is safe and reassuring.
05 May 2025
All Haven staff take really good care of my dad and are always friendly and professional. He is very happy at Haven and is well groomed and treated always with affection and respect.
15 April 2025
I felt relaxed and happy at all times. The staff were very happy and jovial.
26 February 2025
Always good. Mum is really happy and being very well looked after.
17 December 2024
The home is warm and welcoming and the staff are always helpful and polite. They understand the needs of each resident and they receive excellent care.
10 December 2024
A fantastic place with staff who really care. My mum had a fantastic few years here. They really looked after her and made her feel at home. Mum had dementia, although she was quite young. The home worked hard to find the balance between her care needs and her sense of independence. The garden is
great in the summer, and the balcony means even the dementia wing has access to outdoor space. Thank you all so much.
02 December 2024
The home is friendly and attentive to my mothers needs. Staff are always helpful and respond quickly when asked. Getting through to my mother by phone can take several attempts at times. Overall we believe my mother is being well looked after by kind and patient staff.