Haven Residential Care Home

36-38 Wellington Road, Hatch End, Pinner HA5 4NL

Haven Residential Care Home, Pinner, London
Haven Residential Care Home, Pinner, London
Haven Residential Care Home, Pinner, London

Haven is an attractive, purpose-built care home designed to support residents with their social and emotional needs.

Highly trained carers provide residential and dementia care and are committed to providing the highest standards of care in a comfortable home-from-home environment.

Sanctuary Care are a respected provider throughout the UK, being experts in a wide range of care and housing solutions for older and vulnerable adults while striving for an innovative approach.

A robust staff training programme keeps quality high, while the company are passionate that an active and independent lifestyle should be supported.

Group: Sanctuary Care Ltd

Person in charge: Emmanual Eyo (Manager)

Local Authority / Social Services: London Borough of Harrow Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 30

Shared Rooms: 0

Rooms with ensuite WC: 30

Facilities & Services: Palliative Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Haven Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Haven Residential Care Home has a Review Score of 9.4 (9.446)

The Review Score of 9.4 (maximum of 10) for Haven Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Haven Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.446 for Haven Residential Care Home is calculated as follows: ( (126 Excellents x 5) + (96 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 240 Ratings = 4.446

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Haven Residential Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 7 Reviews ÷ 6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Haven Residential Care Home?

  • Extremely LIKELY
    15
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Haven Residential Care Home

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    5
  • Resident / Service User
    2
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

The Haven has treated my father with care and dignity throughout his four and a half years here. They looked after him beautifully as he deteriorated in health and passed away peacefully. They supported us as family and shared our grief. We could not have wished for more.

How likely would you be to recommend Haven Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All the staff from top downwards show both excellent kindness and empathy to all residents which has certainly prolonged my brother's life.

How likely would you be to recommend Haven Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am very satisfied with 'The Haven'. The staff are helpful and friendly and go out of their way to help whenever possible.

How likely would you be to recommend Haven Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

On entering Haven Residential Care Home it gives the impression of a small boutique hotel rather than an institutional residence for the elderly. The management is very approachable, friendly and polite and I believe it reflects on the caring attitude on the rest of the staff. The home always appears clean and tidy and if any issue of maintenance is mentioned, it is dealt with very quickly. The rooms are comfortable and of reasonable size with ensuite facilities. The home organises regular entertainment such as talks, visiting musicians, film shows etc. For those interested. The meals are good with choices and the chef endeavours to cater for any special dietary requirements. I visit my friend on a daily basis and I have observed the good standard is consistent.

How likely would you be to recommend Haven Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother was only in Haven Residential Care Home for some 3-4 months before she passed away but they were probably the best days for her since my dad died 4 years ago. She was very well looked after by caring and professional staff and although she was very shy by nature, they helped encourage her to take part in activities and interact with other residents and despite her medium level Alzheimer's, she responded to this and it helped her overall level of contentment there.

How likely would you be to recommend Haven Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Such a lovely atmosphere when I come to visit. very caring people. We feel very lucky to have found such a good care home for Dad.

How likely would you be to recommend Haven Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I found the manager to be extremely efficient and helpful at all times and he created a very friendly and happy atmosphere which showed on all the staff. My husband was very happy and even with his anxiety attacks, he was beginning to settle down.

How likely would you be to recommend Haven Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

(My mum was in there for 3 years until she died in August 2016). The Haven is a nice home in a quiet residential street. The home is modern, with excellent facilities and light, pleasant en-suite rooms. Food is also good. The staff are individually nice and caring. A number of activities are arranged, but staff are not very proactive in persuading residents with mild dementia to join in. For a relative, communications are difficult - I never felt that a message to one staff member reached others, and in 3 years I never understood who was a team leader or a designated carer. Overall, a good home, but I never felt the management realised that it was charging a lot and relatives were entitled to expect it to be excellent.

How likely would you be to recommend Haven Residential Care Home? Neither Unlikely or Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Emmanual Eyo, Manager at Haven Residential Care Home responded to this review on 17 Nov 2016:

Thank you for your review. As you mentioned we have lots of activities going on which are tailored to what our residents enjoy doing and while we do encourage all of our residents to take part, sometimes it is their choice not to and we have to respect that. With regards to our team we have different coloured uniforms for each role as well as name badges which our residents and their loved ones find very helpful. We also have each residents’ key worker details in their bedroom, with these staff attending regular reviews with them and their loved ones and any communications between relatives and staff are also clearly documented in our residents’ care plans for other staff to see. If you would like to speak to me about it further though I would be very happy to hear from you.

My husband and I had a three week holiday in the states. The GP has concerned about my 95 years old mothers weight loss
(she weighs 6st 4lb) and she has had a recent fall. We went so grateful The Haven Residential Care Home looked after her.

How likely would you be to recommend Haven Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother was in The Haven for three weeks respite care. We were very pleased with the quality of the care and the facilities. All the staff were friendly, kind and professional Suffice it to say my mother did not want to leave!

How likely would you be to recommend Haven Residential Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

In my experience management and team members are immediately available to answer questions and to attend to any requests.
My 101-year-old mother has dementia and spends her day in a very pleasant and clean, light, spacious lounge.
She prefers this even tough she has a lovely private room with an en-suite wheelchair accessible wet room. The care staff are attentive and attached to the residents to such an extent that they will often attend functions at The Haven Residential Care Home on their off-work days. I understand that an additional activities person will be appointed soon.

How likely would you be to recommend Haven Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Haven is a very well run care home, and my mother is very well looked after here. The staff truly care about the welfare of their residents, and the premises are beautifully furnished. She is very happy here.

How likely would you be to recommend Haven Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother lived at this care home for three years. She was always treated with respect and kindness. The carers were always cheerful and, as a family, we were always welcome. All the staff were friendly and efficient including chefs, cleaners, laundry staff and reception.

How likely would you be to recommend Haven Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother arrived here straight from hospital and was overwhelmed by the friendly welcome. She has been here just over a month and has settled in really well. The room is lovely with a good double wardrobe which means most of her clothes fit in! The staff are friendly and caring. There are also enough of them to go round and cater to all the residents needs. I have been impressed by the whole home and would recommend it to friends with parents in a similar position to my mum.

How likely would you be to recommend Haven Residential Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

The place is very welcoming and everyone is very kind. Excellent management and manager is very nice and very helpful, always trying his best very accommodating.

How likely would you be to recommend Haven Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was taken as a resident at Haven four weeks ago. All I asked of them was that my mum should be allowed to die in peace, treated with respect and if at all possible in no pain a matter between myself and her G.P. In my short experience of Haven, it is mostly a happy, peaceful place, with very caring staff who really get involved and seem to understand each residents needs. I eat there on Sunday's and the food is of a high standard. I cannot speak more highly of Haven and if they are still there when I have the need I would be happy to move there.

How likely would you be to recommend Haven Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Updated on dads needs. Advice given for future needs.

How likely would you be to recommend Haven Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother is very happy here and it's a relief to her family to know she is well cared for. She sometimes complains that the carers are too busy to answer any requests she may have.
Personally, I think the garden could be so much nicer, with more colourful flowers and plants. And I strongly object to the presence of a residents dog, who is small enough to become a safety hazard to unstable/partially sighted residents, (and who poos on the grass)!

How likely would you be to recommend Haven Residential Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Emmanuel Eyo, Home Manager at Haven Residential Care Home responded to this review on 29 Jan 2016:

Thank you for your review and for recommending our home with such positive ratings. Our gardens are currently having a complete makeover, which involves replacing the soil and planting new flowers and plants. Our residents have been involved in this process and we are all really looking forward to enjoying our new garden when the makeover is complete in the coming weeks.
If a resident moves into our home and their pet is well behaved enough to join them, we carry out a risk assessment for the pet. I am pleased to say that members of my team have kindly volunteered to clean up after the dog, which is going to be kept on a lead moving forward.

My father moved into Haven, Hatch End in June 2015. As a family we found Haven to be a happy, friendly environment. Unfortunately there was a short period of time when Dad did not have his donepezil dose at the home due to the prescription being missed but this has been resolved. The new Manager has been very effective, working closely with the staff, residents and family members to improve working practices within the home and this is definitely noticeable to all who visit the home. We as a family are very confident in the Manager's ability to manage the home at a very high level.

How likely would you be to recommend Haven Residential Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have lived here for 3 years and have been made to feel very welcome and comfortable. My ground floor room has its own wet room and a door into the very pleasant large garden. The food is acceptable mostly. Since there are many people in various stages of dementia, congenial company is hard to find. The original manageress tried hard to overcome this problem but until our present manager came things were difficult.

How likely would you be to recommend Haven Residential Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

February 2016

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Care Home Idol 2016

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