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Haven Residential Care Home

36-38 Wellington Road, Hatch End, Pinner, London HA5 4NL
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Haven Residential Care Home, Pinner
Haven Residential Care Home, Pinner
We feel very lucky to have found such a good care home for DadNaomi C(Daughter of Resident/Service User)
Haven Residential Care Home, Pinner

Haven is a stunning home with fabulous spaces to enjoy, from beautiful gardens and ensuite bedrooms, to a hair salon, welcoming lounges and a library.

But it’s the team, who are devoted to enriching the lives of their residents, that make it feel like home. The way they support family and friends to be part of life in the home is very special, giving it a very warm, family feel. The...  

Care Provided by Haven Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,836From £1,836

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1836 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.

*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

Contact Haven Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Reanne Sexton(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (30)
  • Single Rooms with ensuite Wet Room (30)

Haven Residential Care Home Reviews (80)

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9.7

Haven Residential Care Home has a Review Score of 9.7 (9.653) out of 10, based on 23 reviews in the last 2 years. Over all time Haven Residential Care Home has 80 reviews.

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Showing 80 reviews matching selected criteria
Review from Beth M (Daughter of Resident) published on 29 July 2026 Submitted via Website
Overall Experience
I have found the staff very efficient, professional and friendly.
They have attended to all my Mum's needs with kindness.

She is happily settled in to life at Haven enjoying the food and activities offered.

Reply from Jacob Hardie, Reviews team at Haven Residential Care Home

Thank you for your lovely feedback. We're delighted to hear your mum has settled in so well and is enjoying the food, activities and support from our team. It means a great deal to know she feels happy, comfortable and well cared for.

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Review from G B (Son of Resident) published on 16 June 2026 Submitted via Postal Card
Overall Experience

My mother developed a nasty cough quite quickly. I am so grateful to the Haven staff for spotting the seriousness of this cough and contacting emergency services so quickly. Thankfully, mum is fine now, but without the speed and professionalism of the Haven staff. The consequences could have been far worse.

Reply from Jacob Hardie, Design and Marketing Assistant at Haven Residential Care Home

Thank you for sharing your experience with us. It's lovely to hear that your mother is now doing well and that you felt supported by the team. Your kind words mean a great deal to everyone here.

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Review from Richard W (Son of Resident) published on 22 May 2026 Submitted via Website
Overall Experience

Fantastic support when moving Jill in which was a difficult time as Jill has dementia. The staff were wonderful, Reena, Anna and the team have made Jill feel welcome and she is very happy here. We have had great support when difficulties arose, not sleeping in bed, pressures sores, water retention have all been addressed and resolved. Even welcome visits from our Cockerpoos (Harvey).

Thank you

Reply from Jacob Hardie, Design and Marketing Assistant at Haven Residential Care Home

Thank you for sharing such kind feedback. We're delighted to hear your loved one feels happy and supported, and that our team were able to provide reassurance, comfort and a warm welcome during a difficult transition.

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Review from Peter A (Partner of Resident) published on 15 May 2026 Submitted via Website
Overall Experience
The staff at the home do an often difficult, sometimes very difficult job well. In quilter times, sitting and chatting to the residents making them feel at home. All helped by a bright modern purpose built premises.
I feel that I must add, the reason that the reason I gave Activities as good rather than excellent is that there doesn't seem to be as many as there were .It is for his reason and only this reason I felt that I could only mark as good.

A big thank you to all staff.

Reply from Jacob Hardie, Design and Marketing Assistant at Haven Residential Care Home

Thank you for sharing such thoughtful feedback. We are pleased to hear our team create a warm, welcoming home and take time to connect with residents. Your kind words mean a great deal to everyone and are truly appreciated.

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Review from V H (Respite Resident) published on 23 April 2026 Submitted via Postal Card
Overall Experience

I was treated with the utmost care and respect during my stay at Haven.

Reply from Jacob Hardie, Design and Marketing Assistant at Haven Residential Care Home

Thank you so much for taking the time to leave a review for our home. It is so appreciated by our team!

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Review from Cliff L (Husband of Resident) published on 31 March 2026 Submitted via Website
Overall Experience

It is always a comforting experience to visit the Haven. It allows me to relax knowing that my wife is in trusted, capable hands. All the staff are caring, knowledgable and approachable which gives me the confidence to discuss any questions that i might have relating to my wife's diet, care and quality of life.

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Review from C S (Stepdaughter of Resident) published on 31 March 2026 Submitted via Website
Overall Experience
Overall experience is very good. Food,hygeine''and cleanliness are excellent. There are good range of activities available.
The majority of the staff are very caring and responsible, however information is not always passed on regarding patients at the shift changeover.

A few staff could benefit from some extra training regarding awareness of individuality and differences between residents and the handling thereof.

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Review from John U (Son of Resident) published on 18 March 2026 Submitted via Website
Overall Experience

Haven Care Home have given exemplary car to Dad. He's not always the easiest man to deal with but they've been so patient and caring. Many thanks for your kindness and dedication, it is appreciated.

Reply from Kate Czeczko, Business Development Manager at Haven Residential Care Home

Thank you so much for your lovely feedback. It means a great deal to the whole team, and we're truly glad to hear your dad feels well cared for. Your kind words are very much appreciated.

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Review from Kathleen M (Respite Resident) published on 2 October 2025 Submitted via Postal Card
Overall Experience
Wonderful.
Recommended to anybody.
Will use again.

Loved it.

Reply from Jacob Hardie, Design and Marketing Assistant at Haven Residential Care Home

Thank you so much for your kind words! We're thrilled you had a great experience and truly appreciate the recommendation.

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Review from Siobhan F (Daughter of Resident) published on 11 September 2025 Submitted via Website
Overall Experience
My mum stayed at the home for restbite.
We would definitely recommend this home the care is 5 star and the home is spotless
All the staff are amazing and care greatly about their residents. I knew my mum was safe and well cared for while she stayed.
There is entertainment if they wish to take part which my mum throughly enjoyed.
The gardens are beautiful

The home is outstanding and a great team of staff .A big big thank you from us. We will be back.

Reply from Jacob Hardie, Design and Marketing Assistant at Haven Residential Care Home

Thank you for your kind words! We're delighted your mum enjoyed her stay and that you felt confident in the care she received. Your feedback means a lot to our team.

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Review from A C (Respite Resident) published on 5 September 2025 Submitted via Postal Card
Overall Experience

I needed 1 week's respite care in July and was looked after very well during my stay.

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Review from E H (Resident / Service User) published on 5 August 2025 Submitted via Postal Card
Overall Experience

Since I have arrived at Haven, I have found all of the staff to be very welcoming. Everything is kept very clean.

Reply from Jacob Hardie, Design and Marketing Assistant at Haven Residential Care Home

Thank you so much for your kind words! We're thrilled to hear you've felt welcomed and noticed the cleanliness - we take great pride in both. We're glad you're enjoying your time at Haven!

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Review from Suzanne W (Daughter of Resident) published on 30 July 2025 Submitted via Postal Card
Overall Experience
I viewed the home and I was very impressed with the staff I met, the rooms are lovely, saw the menus, impressed with the food offered. I was very anxious putting my mum in a home for 2 weeks whilst I went on holiday.

The manageress put me at ease. When I took my my there, I unpacked her bads and staff took her to the lounge, have her a coffee & biscuits. When I picked her up she was happy and looked well.

Reply from Jacob Hardie, Design and Marketing Assistant at Haven Residential Care Home

Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that you were impressed with our staff, facilities, and the food we offer. We understand how difficult it can be to entrust a loved one into someone else's care, even for a short time, so we're especially glad to...  

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Review from Edward R (Nephew of Resident) published on 10 July 2025 Submitted via Postal Card
Overall Experience

My first impression is one of welcome. A particular staff member at reception exemplifies this as soon as she greets on at the ground floor entrance. This behaviour of graciousness and care is met with every member of staff and management that I've met during my many visits to my aunt.

Reply from Jacob Hardie, Design and Marketing Assistant at Haven Residential Care Home

Thank you for your kind words. We're so pleased to hear that you felt warmly welcomed and consistently cared for during your visits. Your feedback means a lot to our team.

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Review from R M (Son of Resident) published on 8 May 2025 Submitted via Postal Card
Overall Experience

The carers, staff and management at Haven Residential Care Home are well trained, compassionate and the most welcoming community that my mother and I could have wished for at this time of need and constant care in her old age. The entire team are so professional, kind and understanding of her unique requirements and nothing is seen as an obstacle. I am kept fully informed and visiting my mother is a pleasure in a clean, comfortable and well run care environment that is safe and reassuring.

Reply from Fae Doherty, Senior Marketing Officer at Haven Residential Care Home

Thank you so much for your kind words about Haven Residential Care Home. We are delighted to hear that you and your mother have found our community to be welcoming and supportive during this time of need.

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Review from Brendan M (Son of Resident) published on 5 May 2025 Submitted via Postal Card
Overall Experience

All Haven staff take really good care of my dad and are always friendly and professional. He is very happy at Haven and is well groomed and treated always with affection and respect.

Reply from Jacob Hardie, Design and Marketing Assistant at Haven Residential Care Home

Thank you for your lovely feedback. We're so pleased to hear your dad is happy at Haven and that our team's care and kindness shine through. Your support means a lot to us!

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Review from R W (Respite Resident) published on 15 April 2025 Submitted via Postal Card
Overall Experience

I felt relaxed and happy at all times. The staff were very happy and jovial.

Reply from Kate Yates, Communications and Content Specialist at Haven Residential Care Home

Thank you for your kind words. We're delighted to hear that you felt so relaxed and happy throughout your time with us. Please get in touch if you would like another respite stay in the future.

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Review from J C (Son of Resident) published on 26 February 2025 Submitted via Postal Card
Overall Experience

Always good. Mum is really happy and being very well looked after.

Reply from Kate Yates, Communications and Content Specialist at Haven Residential Care Home

Thank you for your kind words about Haven, we will be sure to pass them to the home manager and her team. We're delighted to hear that your mum is so happy and well cared for. Thank you for sharing your experience.

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Review from I W (Wife of Resident) published on 17 December 2024 Submitted via Postal Card
Overall Experience

The home is warm and welcoming and the staff are always helpful and polite. They understand the needs of each resident and they receive excellent care.

Reply from Kate Yates, Communications and Content Specialist at Haven Residential Care Home

Thank you for your wonderful feedback for the team at Haven. We're so pleased to hear that you find the home so warm and welcoming, with a team devoted to providing such excellent standards of care. Your kind words mean so much to us and will be shared with the staff - they'll be delighted to know their efforts are appreciated. Thank you for taking the time to share your experience.

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Review from John M (Son of Resident) published on 10 December 2024 Submitted via Website
Overall Experience

A fantastic place with staff who really care. My mum had a fantastic few years here. They really looked after her and made her feel at home. Mum had dementia, although she was quite young. The home worked hard to find the balance between her care needs and her sense of independence. The garden is great in the summer, and the balcony means even the dementia wing has access to outdoor space. Thank you all so much.

Reply from Kate Yates, Communications and Content Specialist at Haven Residential Care Home

Thank you so much for your wonderful review for Haven. We're delighted to hear that your mum felt so at home with us and that our team could provide the right balance between her care needs and independence. It's wonderful to know she enjoyed the outdoor spaces, especially the garden and balcony,...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 May 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Haven Residential Care Home.

Upcoming Events

There are no upcoming events for Haven Residential Care Home.

Awards / Recognitions (9)

Accreditations

There are no accreditations posted yet for Haven Residential Care Home.

Meet the Team (9)

Reanne Sexton
Reanne SextonJob Title:Home ManagerJoined: 2024

My career in adult social care began in 2011, fresh out of school, as a kitchen assistant in a local care home. I progressed to a chef, where I found joy in engaging with residents, so much so I transitioned into a care role.

That decision changed everything. I found my calling and steadily progressed through senior care positions, eventually becoming a care manager in 2024 at the same organisation where I started.

I'm thrilled to join Sanctuary Care as a Home Manager, an opportunity that aligns perfectly with my passion for quality care and values. I'm excited to continue growing and making a meaningful difference alongside our dedicated team.

At Haven, we are committed to enriching the lives of our residents every single day. I'm proud to continue creating a homely environment where residents feel safe, valued and respected.

Anna Cap
Anna CapJob Title:Deputy ManagerJoined: 2016

I have worked at the Home in this post since August 2022 but have been working at The Haven for over 6 years as a carer and team leader. I am passionate about care and enjoy spending time with our residents, supporting them to remain active members of our community.

Beena Patel
Beena PatelJob Title:ReceptionistJoined: 2021

I’ve worked in care for several years and joined Sanctuary Care in December 2021. Working at The Haven is amazing. I enjoy interacting with residents and their families, helping them to arrange outings, and working with our Management Team to schedule meetings and appointments. The Haven is really homely and I enjoy the feeling of community at this home.

Carol Abrahams
Carol AbrahamsJob Title:Head ChefJoined: 2016

As Head Chef at The Haven, it’s my responsibility to ensure our residents receive a high-quality and enriching dining experience every day. I truly enjoy my work and it helps that cooking is my passion.

Geoffrey Langford
Geoffrey LangfordJob Title:Maintenance OperativeJoined: 2013

I’ve been at The Haven since before it’s re-opening in 2013. As they say, I keep the ship afloat, and it’s a real pleasure to meet so many lovely people over the years. I enjoy what I do, which ranges from daily checks and audits, to building refurbishment and special projects for residents.

Nusran Noordeen
Nusran NoordeenJob Title:Head HousekeeperJoined: 2013

I’ve been at The Haven since 2013. My role involves managing the domestic and laundry teams, to ensure the home looks as good as new.

Rebecca Keenan
Rebecca KeenanJob Title:Team LeaderJoined: 2018

I’ve been working at The Haven as a Team Leader since 2018. It’s always a joy to celebrate special events with our residents, especially their birthday parties. It’s great to see people enjoying themselves.

Mary Parkar
Mary ParkarJob Title:Care AssistantJoined: 2018

I’ve been at The Haven since 2018. My role involves providing person-centred care to our residents. I really enjoy working at this home and helping the residents to maintain their independence.

Lina Shreshta
Lina ShreshtaJob Title:Team LeaderJoined: 2013

I’ve been at The Haven since 2013 and work alongside the carers to ensure our residents are safe and well. I enjoy the clinical aspects of my role and developing my clinical knowledge through Sanctuary’s extensive training program.

Frequently Asked Questions about Haven Residential Care Home

What types of Care is Haven Residential Care Home registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Haven Residential Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Haven Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Haven Residential Care Home to the centre of Pinner?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Haven Residential Care Home to verify any information. View our terms and conditions. Haven Residential Care Home has an Enhanced Service -more info.