We feel very lucky to have found such a good care home for DadNaomi C(Daughter of Resident/Service User)
We feel very lucky to have found such a good care home for DadNaomi C(Daughter of Resident/Service User)
Haven is a stunning home with fabulous spaces to enjoy, from beautiful gardens and ensuite bedrooms, to a hair salon, welcoming lounges and a library.
But it’s the team, who are devoted to enriching the lives of their residents, that make it feel like home. The way they support family and friends to be part of life in the home is very special, giving it a very warm, family feel. The...
Haven is a stunning home with fabulous spaces to enjoy, from beautiful gardens and ensuite bedrooms, to a hair salon, welcoming lounges and a library.
But it’s the team, who are devoted to enriching the lives of their residents, that make it feel like home. The way they support family and friends to be part of life in the home is very special, giving it a very warm, family feel. The staff are passionate about ensuring their residents are doing the things they love in an environment which is as close to home as it possibly can be.
And the community are truly embraced into life at Haven. At the recent 10th anniversary party, many of the guests were the loved ones and friends of residents, neighbours and community volunteers. And the Vicar of Hatch End even blessed the home as part of the celebrations, which also included a delicious barbecue, a magician and live music.
There is so much to do at Haven, from music, pamper sessions, garden games and gentle exercise sessions, to bespoke individual activities and reminiscence sessions.
Providing residential and dementia care, the team also provide respite care breaks, which can be booked in advance. These are ideal for carers who need to plan a short break themselves, knowing their loved one is in safe hands.
The home has established wonderful relationships with local schools and colleges, embracing youngsters into life at Haven, whether through work experience placements or inviting them to perform music or dances for the residents.
This summer the gardens were completely transformed, and the residents loved taking part in the gardening club, where they grew their own fruit and vegetables, which they harvested to use in the kitchens.
And mealtimes are a real highlight of the day, with delicious home-cooked cuisine, from roast dinners with all the trimmings and fish and chip Fridays, to lighter options and home-baking for afternoon tea.
Contact Haven Residential Care Home to confirm what's included and get a personalised quote:
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1836 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Haven Residential Care Home for full pricing details and T&Cs.
Haven Residential Care Home has a Review Score of 9.7 (9.656) out of 10, based on 22 reviews in the last 2 years.
Over all time Haven Residential Care Home has 80 reviews.
She is happily settled in to life at Haven enjoying the food and activities offered.
She is happily settled in to life at Haven enjoying the food and activities offered.
Thank you for your lovely feedback. We're delighted to hear your mum has settled in so well and is enjoying the food, activities and support from our team. It means a great deal to know she feels happy, comfortable and well cared for.
My mother developed a nasty cough quite quickly. I am so grateful to the Haven staff for spotting the seriousness of this cough and contacting emergency services so quickly. Thankfully, mum is fine now, but without the speed and professionalism of the Haven staff. The consequences could have been...
My mother developed a nasty cough quite quickly. I am so grateful to the Haven staff for spotting the seriousness of this cough and contacting emergency services so quickly. Thankfully, mum is fine now, but without the speed and professionalism of the Haven staff. The consequences could have been far worse.
Thank you for sharing your experience with us. It's lovely to hear that your mother is now doing well and that you felt supported by the team. Your kind words mean a great deal to everyone here.
Fantastic support when moving Jill in which was a difficult time as Jill has dementia. The staff were wonderful, Reena, Anna and the team have made Jill feel welcome and she is very happy here. We have had great support when difficulties arose, not sleeping in bed, pressures sores, water retention...
Fantastic support when moving Jill in which was a difficult time as Jill has dementia. The staff were wonderful, Reena, Anna and the team have made Jill feel welcome and she is very happy here. We have had great support when difficulties arose, not sleeping in bed, pressures sores, water retention have all been addressed and resolved. Even welcome visits from our Cockerpoos (Harvey).
Thank you
Thank you for sharing such kind feedback. We're delighted to hear your loved one feels happy and supported, and that our team were able to provide reassurance, comfort and a warm welcome during a difficult transition.
I feel that I must add, the reason that the reason I gave Activities as good...
A big thank you to all staff.
Thank you for sharing such thoughtful feedback. We are pleased to hear our team create a warm, welcoming home and take time to connect with residents. Your kind words mean a great deal to everyone and are truly appreciated.
I was treated with the utmost care and respect during my stay at Haven.
I was treated with the utmost care and respect during my stay at Haven.
Thank you so much for taking the time to leave a review for our home. It is so appreciated by our team!
It is always a comforting experience to visit the Haven. It allows me to relax knowing that my wife is in trusted, capable hands. All the staff are caring, knowledgable and approachable which gives me the confidence to discuss any questions that i might have relating to my wife's diet, care and...
It is always a comforting experience to visit the Haven. It allows me to relax knowing that my wife is in trusted, capable hands. All the staff are caring, knowledgable and approachable which gives me the confidence to discuss any questions that i might have relating to my wife's diet, care and quality of life.
A few staff could benefit...
A few staff could benefit from some extra training regarding awareness of individuality and differences between residents and the handling thereof.
Haven Care Home have given exemplary car to Dad. He's not always the easiest man to deal with but they've been so patient and caring. Many thanks for your kindness and dedication, it is appreciated.
Haven Care Home have given exemplary car to Dad. He's not always the easiest man to deal with but they've been so patient and caring. Many thanks for your kindness and dedication, it is appreciated.
Thank you so much for your lovely feedback. It means a great deal to the whole team, and we're truly glad to hear your dad feels well cared for. Your kind words are very much appreciated.
Loved it.
Loved it.
Thank you so much for your kind words! We're thrilled you had a great experience and truly appreciate the recommendation.
There is entertainment if they wish to take...
The home is outstanding and a great team of staff .A big big thank you from us. We will be back.
Thank you for your kind words! We're delighted your mum enjoyed her stay and that you felt confident in the care she received. Your feedback means a lot to our team.
I needed 1 week's respite care in July and was looked after very well during my stay.
I needed 1 week's respite care in July and was looked after very well during my stay.
Since I have arrived at Haven, I have found all of the staff to be very welcoming. Everything is kept very clean.
Since I have arrived at Haven, I have found all of the staff to be very welcoming. Everything is kept very clean.
Thank you so much for your kind words! We're thrilled to hear you've felt welcomed and noticed the cleanliness - we take great pride in both. We're glad you're enjoying your time at Haven!
The manageress put me at ease. When I took my my there, I unpacked her bads and...
The manageress put me at ease. When I took my my there, I unpacked her bads and staff took her to the lounge, have her a coffee & biscuits. When I picked her up she was happy and looked well.
Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that you were impressed with our staff, facilities, and the food we offer. We understand how difficult it can be to entrust a loved one into someone else's care, even for a short time, so we're especially glad to...
Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that you were impressed with our staff, facilities, and the food we offer. We understand how difficult it can be to entrust a loved one into someone else's care, even for a short time, so we're especially glad to know our team helped put your mind at ease.It's wonderful to hear that your mum felt comfortable and happy during her stay with us. Making our residents feel at home, even for a short respite, is something we take great pride in. We'll be sure to pass on your lovely comments to the team - they'll be thrilled to know they made a positive difference.
My first impression is one of welcome. A particular staff member at reception exemplifies this as soon as she greets on at the ground floor entrance. This behaviour of graciousness and care is met with every member of staff and management that I've met during my many visits to my aunt.
My first impression is one of welcome. A particular staff member at reception exemplifies this as soon as she greets on at the ground floor entrance. This behaviour of graciousness and care is met with every member of staff and management that I've met during my many visits to my aunt.
Thank you for your kind words. We're so pleased to hear that you felt warmly welcomed and consistently cared for during your visits. Your feedback means a lot to our team.
The carers, staff and management at Haven Residential Care Home are well trained, compassionate and the most welcoming community that my mother and I could have wished for at this time of need and constant care in her old age. The entire team are so professional, kind and understanding of her...
The carers, staff and management at Haven Residential Care Home are well trained, compassionate and the most welcoming community that my mother and I could have wished for at this time of need and constant care in her old age. The entire team are so professional, kind and understanding of her unique requirements and nothing is seen as an obstacle. I am kept fully informed and visiting my mother is a pleasure in a clean, comfortable and well run care environment that is safe and reassuring.
Thank you so much for your kind words about Haven Residential Care Home. We are delighted to hear that you and your mother have found our community to be welcoming and supportive during this time of need.
All Haven staff take really good care of my dad and are always friendly and professional. He is very happy at Haven and is well groomed and treated always with affection and respect.
All Haven staff take really good care of my dad and are always friendly and professional. He is very happy at Haven and is well groomed and treated always with affection and respect.
Thank you for your lovely feedback. We're so pleased to hear your dad is happy at Haven and that our team's care and kindness shine through. Your support means a lot to us!
I felt relaxed and happy at all times. The staff were very happy and jovial.
I felt relaxed and happy at all times. The staff were very happy and jovial.
Thank you for your kind words. We're delighted to hear that you felt so relaxed and happy throughout your time with us. Please get in touch if you would like another respite stay in the future.
Always good. Mum is really happy and being very well looked after.
Always good. Mum is really happy and being very well looked after.
Thank you for your kind words about Haven, we will be sure to pass them to the home manager and her team. We're delighted to hear that your mum is so happy and well cared for. Thank you for sharing your experience.
The home is warm and welcoming and the staff are always helpful and polite. They understand the needs of each resident and they receive excellent care.
The home is warm and welcoming and the staff are always helpful and polite. They understand the needs of each resident and they receive excellent care.
Thank you for your wonderful feedback for the team at Haven. We're so pleased to hear that you find the home so warm and welcoming, with a team devoted to providing such excellent standards of care. Your kind words mean so much to us and will be shared with the staff - they'll be delighted to know their efforts are appreciated. Thank you for taking the time to share your experience.
A fantastic place with staff who really care. My mum had a fantastic few years here. They really looked after her and made her feel at home. Mum had dementia, although she was quite young. The home worked hard to find the balance between her care needs and her sense of independence. The garden is...
A fantastic place with staff who really care. My mum had a fantastic few years here. They really looked after her and made her feel at home. Mum had dementia, although she was quite young. The home worked hard to find the balance between her care needs and her sense of independence. The garden is great in the summer, and the balcony means even the dementia wing has access to outdoor space. Thank you all so much.
Thank you so much for your wonderful review for Haven. We're delighted to hear that your mum felt so at home with us and that our team could provide the right balance between her care needs and independence. It's wonderful to know she enjoyed the outdoor spaces, especially the garden and balcony,...
Thank you so much for your wonderful review for Haven. We're delighted to hear that your mum felt so at home with us and that our team could provide the right balance between her care needs and independence. It's wonderful to know she enjoyed the outdoor spaces, especially the garden and balcony, which we aim to make accessible and enjoyable for everyone. Your kind words will mean so much to the team, we will be sure to pass them on, thank you.
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My career in adult social care began in 2011, fresh out of school, as a kitchen assistant in a local care home. I progressed to a chef, where I found...
My career in adult social care began in 2011, fresh out of school, as a kitchen assistant in a local care home. I progressed to a chef, where I found joy in engaging with residents, so much so I transitioned into a care role.
That decision changed everything. I found my calling and steadily progressed through senior care positions, eventually becoming a care manager in 2024 at the same organisation where I started.
I'm thrilled to join Sanctuary Care as a Home Manager, an opportunity that aligns perfectly with my passion for quality care and values. I'm excited to continue growing and making a meaningful difference alongside our dedicated team.
At Haven, we are committed to enriching the lives of our residents every single day. I'm proud to continue creating a homely environment where residents feel safe, valued and respected.
I have worked at the Home in this post since August 2022 but have been working at The Haven for over 6 years as a carer and team leader. I am...
I have worked at the Home in this post since August 2022 but have been working at The Haven for over 6 years as a carer and team leader. I am passionate about care and enjoy spending time with our residents, supporting them to remain active members of our community.
I’ve worked in care for several years and joined Sanctuary Care in December 2021. Working at The Haven is amazing. I enjoy interacting with residents...
I’ve worked in care for several years and joined Sanctuary Care in December 2021. Working at The Haven is amazing. I enjoy interacting with residents and their families, helping them to arrange outings, and working with our Management Team to schedule meetings and appointments. The Haven is really homely and I enjoy the feeling of community at this home.
As Head Chef at The Haven, it’s my responsibility to ensure our residents receive a high-quality and enriching dining experience every day. I truly enjoy my work and it helps that cooking is my passion.
I’ve been at The Haven since before it’s re-opening in 2013. As they say, I keep the ship afloat, and it’s a real pleasure to meet so many lovely...
I’ve been at The Haven since before it’s re-opening in 2013. As they say, I keep the ship afloat, and it’s a real pleasure to meet so many lovely people over the years. I enjoy what I do, which ranges from daily checks and audits, to building refurbishment and special projects for residents.
I’ve been at The Haven since 2013. My role involves managing the domestic and laundry teams, to ensure the home looks as good as new.
I’ve been working at The Haven as a Team Leader since 2018. It’s always a joy to celebrate special events with our residents, especially their birthday parties. It’s great to see people enjoying themselves.
I’ve been at The Haven since 2018. My role involves providing person-centred care to our residents. I really enjoy working at this home and helping the residents to maintain their independence.
I’ve been at The Haven since 2013 and work alongside the carers to ensure our residents are safe and well. I enjoy the clinical aspects of my role and developing my clinical knowledge through Sanctuary’s extensive training program.
The care home lists weekly fees per person from £1,836 for residential care (respite from £1,836). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
There are 30 Single Rooms.
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
0.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Haven Residential Care Home to verify any information. View our terms and conditions. Haven Residential Care Home has an Enhanced Service -what an Enhanced Service includes.