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We feel very lucky to have found such a good care home for DadNaomi C(Daughter of Resident/Service User)



We feel very lucky to have found such a good care home for DadNaomi C(Daughter of Resident/Service User)

Haven is a stunning home with fabulous spaces to enjoy, from beautiful gardens and ensuite bedrooms, to a hair salon, welcoming lounges and a library.
But it’s the team, who are devoted to enriching the lives of their residents, that make it feel like home. The way they support family and friends to be part of life in the home is very special, giving it a very warm, family feel. The...
Care Provided by Haven Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1836 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Haven Residential Care Home for full pricing details and T&Cs.
Contact Haven Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Reanne Sexton(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 1
Room Information
- Single Rooms (30)
- Single Rooms with ensuite Wet Room (30)
Haven Residential Care Home Reviews (80)
Haven Residential Care Home has a Review Score of 9.7 (9.653) out of 10, based on 23 reviews in the last 2 years.
Over all time Haven Residential Care Home has 80 reviews.
Mum is always very well looked after and any issues are reported to me straight away. I am sure she is in the best hands.
Generally speaking, this care home is of a very high standard as with most things there are a few teething problems. Since I have come straight from the hospital to have convalescence, at this moment most important is an extremely uncomfortable bed, since my condition forces me to lie on my back and not be able to turn in any direction the mattress needs to be a good one, this one is old and hard. Unfortunately in the matter of food, I guess they must be working to a very tight budget, it's adequate perhaps for a generally fit person, but not suitable for someone who needs better quality fish, meat and veg.
My mother came for two weeks of respite care, we extended this for another two weeks and made it full-time. Mum is cared for and her dementia condition is understood. We are very happy with Haven, the team leaders and the manager/admin. The building is well maintained and we know Mum is safe! Thank you!
Thank you so much for taking the time to review Haven Residential Care Home and for your kind words about our home and team - they are so appreciated. Best wishes, Fae
I have answered this before and I still find Haven a delightful and caring home. The carers should have cotton uniforms for the summer - only a suggestion and thinking of them. They are a fantastic team.
Thank you for your kind words about our home and team it is so appreciated - and thank you for your feedback! Best wishes, Fae
We have been extremely pleased with the Haven and have nothing but praise for everyone. We find that the loving-kindness of the staff to our mother and other residents is outstanding and we are so glad she is a resident here. We would gladly recommend the home to anyone.
It has been a very difficult year and a bit with Covid restrictions, the staff have done all they could to make sure we could still contact our loved ones with window visits, pod visits, phone calls, video calls and now able to come in with PPE in rooms. My dear friend is poorly now and on palliative care but everyone has made it easy for me to see her and she is always very clean and tidy and well cared for. Thank you to everyone and much appreciation.
Fees have been increasing sharply but time and effort invested in activities have fallen. Staff is very caring and safety and security during the pandemic have been excellent.
Thank you for taking the time to review our home and for your kind words about our team. We also appreciate your feedback which I will be happy to pass on for you regarding activities. Best wishes, Fae
It is a little difficult to fill in the form satisfactorily because I have not been in the home since lockdown began but mum seems to be comfortable and well looked after.
The care that mum receives is absolutely outstanding at this time of the coronavirus pandemic all the staff have gone above and beyond the care provided ensuring that all residents and staff are kept in a safe and secure environment. We know that normal visiting will be re-instated as soon as it is completely safe to do so. This home really is a haven and I would like to offer my congratulations to everyone. Well done.
My mother was a resident of Haven for a few years. She received excellent care and I genuinely feel that the staff went above and beyond in their care of her. They treated her with warmth, affection, compassion and dignity. The atmosphere of the home is warm and friendly. Management, do all they can to ensure that residents and their families are happy. I was informed whenever there was an issue with my mother, and the staff dealt with everything so efficiently that there wasn't much pressure on me at all. My mother passed away during the lockdown and I was allowed to come and sit with her whenever I wanted to. Obviously, we all followed current guidelines and Haven were very careful to ensure that I was in protective gear for the safety of all. Everything possible was done to ensure my mother's comfort, and not only did she pass away peacefully, but some of the wonderful staff were with her, holding her hand. I thank them all enormously.
Thank you for your kind words about our home and team. I am so very sorry to hear of the passing of your mother, I am sure our team will miss her. They will really appreciate your review. Best wishes.
My mother was well 'looked after' at The Haven for over four years. It's a purpose built care home. Mum's room had wheelchair access to it and the en-suite wet room. She spent most of her time in the spacious lounge/diner, giving us space to interact on my visits. With a good working environment the management are able to employ the best available staff.
I have said this time and time again and have genuinely meant it. Haven had been Dad’s home for eighteen months and everyone has been so helpful and supportive towards someone who has not, at times, been the same in return. However, he appreciates everything that had been done for him, has loved everyone and is extremely upset that he cannot return.
Thanks millions for everything done for Dad and our family.
There is a temptation to mention people by name but I am afraid to leave anyone out. So, bless each and every one of Haven’s exceptional staff. They will all be forever on our minds. Bless you all.
Thank you so much for such a kind and thorough review - your feedback really is invaluable to both our team and to our potential residents' and their loved ones. The team will be so grateful. Best wishes.
My mother has been a resident at the Haven Residential Care home for nearly two years. We are so pleased that we made this choice for her. The staff are unfailingly patient, kind, professional and go over and above the usual expectations of carers in this sort of role. If ever there has been a medical issue with my mother, they ring immediately and we have a discussion and a GP is called if necessary. Communication is excellent and we have regular reviews regarding my mother's care plan and her changing needs. (She has advanced dementia). I cannot fault the Haven and feel it is a comfortable, secure, happy place where my mother is treated with kindness and her dignity is respected.
My father was a resident at Haven since August 2018. The care and attention he received from all the staff were absolutely wonderful. They loved him as if he was their own father and my mother and I could not have wished him to be in a better place. He died this week and when my father was unable to do anything for himself the staff were so patient, caring and professional with him and us his family. THANK YOU TO EVERYONE.
Thank you for taking the time to review our home, especially in what must be such a difficult time - I am so very sorry to hear of your loss. Thank you for such kind words, it is good to hear that your father was supported so well, along with the family. I will be sure to pass this on. Best wishes, Fae.
One day I took him out in my car where he was sick. The manager of the home donned a plastic apron and insisted on cleaning it himself.
Just before the end two members of staff were crying at his bedside and hugged me to give me support. They, plus another member of staff, were very professional in supporting and helping my Brother. However, all the staff are great. Five people from the home came to my brother's funeral, some of whom came on their day off. Is was, to say the least, greatly appreciated.
Dear Philip, thank you for taking the time to review Haven. Whilst I am very sorry to hear of the passing of your brother, it is wonderful to hear how happy you are with the care that was provided to him during his time at Haven. I will be sure to pass your kind words onto Emmanuel and the team. Best wishes, Fae.
There are a number of organised activities which all are encouraged to join in.
Good quality food is provided at meal times with sufficient variety in the menu to meet most needs.
Haven provides excellent care and welfare based on individual needs and endeavours to create a genuine 'family' of residents.
We have very few concerns as any that might arise are dealt with immediately.
We look forward to another year in The Haven.
Lovely surroundings and garden. The residents were not just sat in a separate room watching television. Good open planned lounge/kitchen dining room, so always something going on. Kind and caring staff.
The care given to my mother has been unfailingly calm, friendly and professional. She has been treated with kindness and respect.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 May 2019Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Haven Residential Care Home.
There are no upcoming events for Haven Residential Care Home.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
- 31 Jan 2024Recipient: Sanctuary Care Ltd
Accreditations
There are no accreditations posted yet for Haven Residential Care Home.
Meet the Team (9)

My career in adult social care began in 2011, fresh out of school, as a kitchen assistant in a local care home. I progressed to a chef, where I found joy in engaging with residents, so much so I transitioned into a care role.
That decision changed everything. I found my calling and steadily progressed through senior care positions, eventually becoming a care manager in 2024 at the same organisation where I started.
I'm thrilled to join Sanctuary Care as a Home Manager, an opportunity that aligns perfectly with my passion for quality care and values. I'm excited to continue growing and making a meaningful difference alongside our dedicated team.
At Haven, we are committed to enriching the lives of our residents every single day. I'm proud to continue creating a homely environment where residents feel safe, valued and respected.

I have worked at the Home in this post since August 2022 but have been working at The Haven for over 6 years as a carer and team leader. I am passionate about care and enjoy spending time with our residents, supporting them to remain active members of our community.

I’ve worked in care for several years and joined Sanctuary Care in December 2021. Working at The Haven is amazing. I enjoy interacting with residents and their families, helping them to arrange outings, and working with our Management Team to schedule meetings and appointments. The Haven is really homely and I enjoy the feeling of community at this home.

As Head Chef at The Haven, it’s my responsibility to ensure our residents receive a high-quality and enriching dining experience every day. I truly enjoy my work and it helps that cooking is my passion.

I’ve been at The Haven since before it’s re-opening in 2013. As they say, I keep the ship afloat, and it’s a real pleasure to meet so many lovely people over the years. I enjoy what I do, which ranges from daily checks and audits, to building refurbishment and special projects for residents.

I’ve been at The Haven since 2013. My role involves managing the domestic and laundry teams, to ensure the home looks as good as new.

I’ve been working at The Haven as a Team Leader since 2018. It’s always a joy to celebrate special events with our residents, especially their birthday parties. It’s great to see people enjoying themselves.

I’ve been at The Haven since 2018. My role involves providing person-centred care to our residents. I really enjoy working at this home and helping the residents to maintain their independence.

I’ve been at The Haven since 2013 and work alongside the carers to ensure our residents are safe and well. I enjoy the clinical aspects of my role and developing my clinical knowledge through Sanctuary’s extensive training program.
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