Haven Residential Care Home

36-38 Wellington Road, Hatch End, Pinner HA5 4NL
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9.7 72 Reviews
  • Haven Residential Care Home, Pinner
Haven is a stunning home with fabulous spaces to enjoy, from beautiful gardens and ensuite bedrooms, to a hair salon, welcoming lounges and a library.

But it’s the team, who are devoted to enriching the lives of their residents, that make it feel like home. The way they support family and friends to be part of life in the home is very special, giving it a very warm, family feel. The staff are passionate about ensuring their residents are doing the things they love in an environment which is as close to home as it possibly can be.

And the community are truly embraced into life at Haven. At the recent 10th anniversary party, many of the guests were the loved ones and friends of residents, neighbours and community volunteers. And the Vicar of Hatch End even blessed the home as part of the celebrations, which also included a delicious barbecue, a magician and live music.

There is so much to do at Haven, from music, pamper sessions, garden games and gentle exercise sessions, to bespoke individual activities and reminiscence sessions.

Providing residential and dementia care, the team also provide respite care breaks, which can be booked in advance. These are ideal for carers who need to plan a short break themselves, knowing their loved one is in safe hands.

The home has established wonderful relationships with local schools and colleges, embracing youngsters into life at Haven, whether through work experience placements or inviting them to perform music or dances for the residents.

This summer the gardens were completely transformed, and the residents loved taking part in the gardening club, where they grew their own fruit and vegetables, which they harvested to use in the kitchens.

And mealtimes are a real highlight of the day, with delicious home-cooked cuisine, from roast dinners with all the trimmings and fish and chip Fridays, to lighter options and home-baking for afternoon tea.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1732
  • RESPITE Self-Funded Residential Care: from £1732

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1732 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Haven Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Anna Cap (Deputy Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (30)

Haven Residential Care Home Reviews (72)

Total of 72, showing 41-60
9.7

Haven Residential Care Home has a Review Score of 9.7 (9.715) out of 10, based on 23 reviews in the last 2 years. Over all time Haven Residential Care Home has 72 reviews.

Overall Experience

  • 55
  • 16
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Date Published

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13
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Review from Ruth S (Daughter of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that mum receives is absolutely outstanding at this time of the coronavirus pandemic all the staff have gone above and beyond the care provided ensuring that all residents and staff are kept in a safe and secure environment. We know that normal visiting will be re-instated as soon as it is
completely safe to do so. This home really is a haven and I would like to offer my congratulations to everyone. Well done.

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Review from Nandita B (Daughter of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Haven for a few years. She received excellent care and I genuinely feel that the staff went above and beyond in their care of her. They treated her with warmth, affection, compassion and dignity. The atmosphere of the home is warm and friendly. Management, do all they can
to ensure that residents and their families are happy. I was informed whenever there was an issue with my mother, and the staff dealt with everything so efficiently that there wasn't much pressure on me at all. My mother passed away during the lockdown and I was allowed to come and sit with her whenever I wanted to. Obviously, we all followed current guidelines and Haven were very careful to ensure that I was in protective gear for the safety of all. Everything possible was done to ensure my mother's comfort, and not only did she pass away peacefully, but some of the wonderful staff were with her, holding her hand. I thank them all enormously.

Reply from Fae Doherty, Senior Marketing Officer at Haven Residential Care Home

Thank you for your kind words about our home and team. I am so very sorry to hear of the passing of your mother, I am sure our team will miss her. They will really appreciate your review. Best wishes.

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Review from R M (Son of Resident) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was well 'looked after' at The Haven for over four years. It's a purpose built care home. Mum's room had wheelchair access to it and the en-suite wet room. She spent most of her time in the spacious lounge/diner, giving us space to interact on my visits. With a good working environment the
management are able to employ the best available staff.

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Review from Graham L (Son of Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought Dad would stay at Haven forever, and so did he. However, that was not going to be the case. He fell over at our house on Christmas Day breaking his right thigh bone and unfortunately has moved to a Sanctuary nursing Home nearby. The Haven staff were exceptional. Everyone was simply fabulous,
so supportive and friendly.
I have said this time and time again and have genuinely meant it. Haven had been Dad’s home for eighteen months and everyone has been so helpful and supportive towards someone who has not, at times, been the same in return. However, he appreciates everything that had been done for him, has loved everyone and is extremely upset that he cannot return.
Thanks millions for everything done for Dad and our family.
There is a temptation to mention people by name but I am afraid to leave anyone out. So, bless each and every one of Haven’s exceptional staff. They will all be forever on our minds. Bless you all.

Reply from Fae Doherty, Senior Marketing Officer at Haven Residential Care Home

Thank you so much for such a kind and thorough review - your feedback really is invaluable to both our team and to our potential residents' and their loved ones. The team will be so grateful. Best wishes.

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Review from C S (Daughter of Resident) published on 15 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at the Haven Residential Care home for nearly two years. We are so pleased that we made this choice for her. The staff are unfailingly patient, kind, professional and go over and above the usual expectations of carers in this sort of role. If ever there has been a medical
issue with my mother, they ring immediately and we have a discussion and a GP is called if necessary. Communication is excellent and we have regular reviews regarding my mother's care plan and her changing needs. (She has advanced dementia). I cannot fault the Haven and feel it is a comfortable, secure, happy place where my mother is treated with kindness and her dignity is respected.

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Review from Philippa J (Daughter of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Haven since August 2018. The care and attention he received from all the staff were absolutely wonderful. They loved him as if he was their own father and my mother and I could not have wished him to be in a better place. He died this week and when my father was unable to
do anything for himself the staff were so patient, caring and professional with him and us his family. THANK YOU TO EVERYONE.

Reply from Fae Doherty, Senior Marketing Officer at Haven Residential Care Home

Thank you for taking the time to review our home, especially in what must be such a difficult time - I am so very sorry to hear of your loss. Thank you for such kind words, it is good to hear that your father was supported so well, along with the family. I will be sure to pass this on. Best wishes, Fae.

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Review from Philip C (Brother of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past two years, my brother has been living in The Haven. During that time he has received excellent care, warmth, empathy and compassion from all the staff.
One day I took him out in my car where he was sick. The manager of the home donned a plastic apron and insisted on cleaning it himself.
Just before the end two members of staff were crying at his bedside and hugged me to give me support. They, plus another member of staff, were very professional in supporting and helping my Brother. However, all the staff are great. Five people from the home came to my brother's funeral, some of whom came on their day off. Is was, to say the least, greatly appreciated.

Reply from Fae Doherty, Marketing Officer at Haven Residential Care Home

Dear Philip, thank you for taking the time to review Haven. Whilst I am very sorry to hear of the passing of your brother, it is wonderful to hear how happy you are with the care that was provided to him during his time at Haven. I will be sure to pass your kind words onto Emmanuel and the team. Best wishes, Fae.

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Review from B K (Son of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Despite some residents having challenging symptoms, both management and staff show compassion and try their best to develop relationships with all; and are patient and understanding.
There are a number of organised activities which all are encouraged to join in.
Good quality food is provided at meal
times with sufficient variety in the menu to meet most needs.

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Review from Richard S (Husband of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Haven provides excellent care and welfare based on individual needs and endeavours to create a genuine 'family' of residents.

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Review from C T (Son of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our review was straightforward and gave us an opportunity to discuss any concerns about the services provided in the home.
We have very few concerns as any that might arise are dealt with immediately.
We look forward to another year in The Haven.

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Review from Jill M (Daughter of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely surroundings and garden. The residents were not just sat in a separate room watching television. Good open planned lounge/kitchen dining room, so always something going on. Kind and caring staff.

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Review from B G (Daughter of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother has been unfailingly calm, friendly and professional. She has been treated with kindness and respect.

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Review from Tracy B (Son of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looking for respite care for my elderly mum whilst we were on holiday. Mum had gone through a period of illness leading up to her stay so it was very important to choose a home that would not only look after mum but boost her confidence.
I cannot speak highly enough for the wonderful care and
support given to my mother. She is much stronger and more self-assured after her stay.
Thank you to all the staff.

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Review from R F (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent two weeks for respite. Management and staff were friendly and helpful. Facilities good. Staff were very respectful of my mother wanting to be left alone and not join in or have any contact with the other residents.

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Review from H W (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being in the position of having to make the decision that your mother needs to go into a care home is awful. Having visited many homes and becoming more and more depressed and unsure, I then walked into the Haven care home and immediately felt that 'this is right!'. I was welcomed by the manager and
he took me around the home where, for the first time, I was openly encouraged to talk to the residents and their families and ask anything! The carers are brilliant, patient and understanding, taking time to get to know the individual and their funny little ways. They keep you well informed. Mum is able to have some happy times in a safe, caring environment.

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Review from Hyacinth C (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a lot of difficulties finding a home that met the needs of my mother. This home was recommended to me. On calling, I got an interview immediately. It was exactly what I was looking for. It was also in an area where it was easy to drive to and get parking and also transportation to the home was
convenient. The premises are well kept and clean, the manager and all the staff are caring, polite and interact with all the residents. They also get to know all those who come to visit the residents and make time for you and any concerns you have, they'll address it.

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Review from Janice F (Daughter of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Haven has treated my father with care and dignity throughout his four and a half years here. They looked after him beautifully as he deteriorated in health and passed away peacefully. They supported us as family and shared our grief. We could not have wished for more.

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Review from Gerald K (Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with 'The Haven'. The staff are helpful and friendly and go out of their way to help whenever possible.

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Review from Colin B (Son of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only in Haven Residential Care Home for some 3-4 months before she passed away but they were probably the best days for her since my dad died 4 years ago. She was very well looked after by caring and professional staff and although she was very shy by nature, they helped encourage her
to take part in activities and interact with other residents and despite her medium level Alzheimer's, she responded to this and it helped her overall level of contentment there.

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Review from Naomi C (Daughter of Resident) published on 23 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely atmosphere when I come to visit. very caring people. We feel very lucky to have found such a good care home for Dad.

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Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for Haven Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.715 for Haven Residential Care Home is calculated as follows: ( (200 Excellents x 5) + (70 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 274 Ratings = 4.715

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Haven Residential Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (9)

Reanne

Reanne Sexton

Job Title: Home Manager

Joined: 2024

My career in adult social care began in 2011, fresh out of school, as a kitchen assistant in a local care home. I progressed to a chef, where I found joy in engaging with residents, so much so I transitioned into a care role.


That decision changed everything. I found my calling and steadily progressed through senior care positions, eventually becoming a care manager in 2024 at the same organisation where I started.


I'm thrilled to join Sanctuary Care as a Home Manager, an opportunity that aligns perfectly with my passion for quality care and values. I'm excited to continue growing and making a meaningful difference alongside our dedicated team.


At Haven, we are committed to enriching the lives of our residents every single day. I'm proud to continue creating a homely environment where residents feel safe, valued and respected.

Anna

Anna Cap

Job Title: Deputy Manager

Joined: 2016

I have worked at the Home in this post since August 2022 but have been working at The Haven for over 6 years as a carer and team leader. I am passionate about care and enjoy spending time with our residents, supporting them to remain active members of our community.

Beena

Beena Patel

Job Title: Receptionist

Joined: 2021

I’ve worked in care for several years and joined Sanctuary Care in December 2021. Working at The Haven is amazing. I enjoy interacting with residents and their families, helping them to arrange outings, and working with our Management Team to schedule meetings and appointments. The Haven is really homely and I enjoy the feeling of community at this home.

Carol

Carol Abrahams

Job Title: Head Chef

Joined: 2016

As Head Chef at The Haven, it’s my responsibility to ensure our residents receive a high-quality and enriching dining experience every day. I truly enjoy my work and it helps that cooking is my passion.

Geoffrey

Geoffrey Langford

Job Title: Maintenance Operative

Joined: 2013

I’ve been at The Haven since before it’s re-opening in 2013. As they say, I keep the ship afloat, and it’s a real pleasure to meet so many lovely people over the years. I enjoy what I do, which ranges from daily checks and audits, to building refurbishment and special projects for residents.

Nusran

Nusran Noordeen

Job Title: Head Housekeeper

Joined: 2013

I’ve been at The Haven since 2013. My role involves managing the domestic and laundry teams, to ensure the home looks as good as new.

Rebecca

Rebecca Keenan

Job Title: Team Leader

Joined: 2018

I’ve been working at The Haven as a Team Leader since 2018. It’s always a joy to celebrate special events with our residents, especially their birthday parties. It’s great to see people enjoying themselves.

Mary

Mary Parkar

Job Title: Care Assistant

Joined: 2018

I’ve been at The Haven since 2018. My role involves providing person-centred care to our residents. I really enjoy working at this home and helping the residents to maintain their independence.

Lina

Lina Shreshta

Job Title: Team Leader

Joined: 2013

I’ve been at The Haven since 2013 and work alongside the carers to ensure our residents are safe and well. I enjoy the clinical aspects of my role and developing my clinical knowledge through Sanctuary’s extensive training program.

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