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We feel very lucky to have found such a good care home for DadNaomi C(Daughter of Resident/Service User)



We feel very lucky to have found such a good care home for DadNaomi C(Daughter of Resident/Service User)

Haven is a stunning home with fabulous spaces to enjoy, from beautiful gardens and ensuite bedrooms, to a hair salon, welcoming lounges and a library.
But it’s the team, who are devoted to enriching the lives of their residents, that make it feel like home. The way they support family and friends to be part of life in the home is very special, giving it a very warm, family feel. The...
Care Provided by Haven Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1836 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Haven Residential Care Home for full pricing details and T&Cs.
Contact Haven Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Reanne Sexton(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 1
Room Information
- Single Rooms (30)
- Single Rooms with ensuite Wet Room (30)
Haven Residential Care Home Reviews (80)
Haven Residential Care Home has a Review Score of 9.7 (9.653) out of 10, based on 23 reviews in the last 2 years.
Over all time Haven Residential Care Home has 80 reviews.
I cannot speak highly enough for the wonderful care and support given to my mother. She is much stronger and more self-assured after her stay.
Thank you to all the staff.
Being in the position of having to make the decision that your mother needs to go into a care home is awful. Having visited many homes and becoming more and more depressed and unsure, I then walked into the Haven care home and immediately felt that 'this is right!'. I was welcomed by the manager and he took me around the home where, for the first time, I was openly encouraged to talk to the residents and their families and ask anything! The carers are brilliant, patient and understanding, taking time to get to know the individual and their funny little ways. They keep you well informed. Mum is able to have some happy times in a safe, caring environment.
My mother spent two weeks for respite. Management and staff were friendly and helpful. Facilities good. Staff were very respectful of my mother wanting to be left alone and not join in or have any contact with the other residents.
I had a lot of difficulties finding a home that met the needs of my mother. This home was recommended to me. On calling, I got an interview immediately. It was exactly what I was looking for. It was also in an area where it was easy to drive to and get parking and also transportation to the home was convenient. The premises are well kept and clean, the manager and all the staff are caring, polite and interact with all the residents. They also get to know all those who come to visit the residents and make time for you and any concerns you have, they'll address it.
The Haven has treated my father with care and dignity throughout his four and a half years here. They looked after him beautifully as he deteriorated in health and passed away peacefully. They supported us as family and shared our grief. We could not have wished for more.
I am very satisfied with 'The Haven'. The staff are helpful and friendly and go out of their way to help whenever possible.
My mother was only in Haven Residential Care Home for some 3-4 months before she passed away but they were probably the best days for her since my dad died 4 years ago. She was very well looked after by caring and professional staff and although she was very shy by nature, they helped encourage her to take part in activities and interact with other residents and despite her medium level Alzheimer's, she responded to this and it helped her overall level of contentment there.
Such a lovely atmosphere when I come to visit. very caring people. We feel very lucky to have found such a good care home for Dad.
I found the manager to be extremely efficient and helpful at all times and he created a very friendly and happy atmosphere which showed on all the staff. My husband was very happy and even with his anxiety attacks, he was beginning to settle down.
(My mum was in there for 3 years until she died in August 2016). The Haven is a nice home in a quiet residential street. The home is modern, with excellent facilities and light, pleasant en-suite rooms. Food is also good. The staff are individually nice and caring. A number of activities are arranged, but staff are not very proactive in persuading residents with mild dementia to join in. For a relative, communications are difficult - I never felt that a message to one staff member reached others, and in 3 years I never understood who was a team leader or a designated carer. Overall, a good home, but I never felt the management realised that it was charging a lot and relatives were entitled to expect it to be excellent.
Thank you for your review. As you mentioned we have lots of activities going on which are tailored to what our residents enjoy doing and while we do encourage all of our residents to take part, sometimes it is their choice not to and we have to respect that. With regards to our team we have...
My mother was in The Haven for three weeks respite care. We were very pleased with the quality of the care and the facilities. All the staff were friendly, kind and professional Suffice it to say my mother did not want to leave!
Haven is a very well run care home, and my mother is very well looked after here. The staff truly care about the welfare of their residents, and the premises are beautifully furnished. She is very happy here.
My mother lived at this care home for three years. She was always treated with respect and kindness. The carers were always cheerful and, as a family, we were always welcome. All the staff were friendly and efficient including chefs, cleaners, laundry staff and reception.
My mother arrived here straight from hospital and was overwhelmed by the friendly welcome. She has been here just over a month and has settled in really well. The room is lovely with a good double wardrobe which means most of her clothes fit in! The staff are friendly and caring. There are also enough of them to go round and cater to all the residents needs. I have been impressed by the whole home and would recommend it to friends with parents in a similar position to my mum.
The place is very welcoming and everyone is very kind. Excellent management and manager is very nice and very helpful, always trying his best very accommodating.
My mum was taken as a resident at Haven four weeks ago. All I asked of them was that my mum should be allowed to die in peace, treated with respect and if at all possible in no pain a matter between myself and her G.P. In my short experience of Haven, it is mostly a happy, peaceful place, with very caring staff who really get involved and seem to understand each residents needs. I eat there on Sunday's and the food is of a high standard. I cannot speak more highly of Haven and if they are still there when I have the need I would be happy to move there.
Updated on dads needs. Advice given for future needs.
Personally, I think the garden could be so much nicer, with more colourful flowers and plants. And I strongly object to the presence of a residents dog, who is small enough to become a safety hazard to unstable/partially sighted residents, (and who poos on the grass)!
Thank you for your review and for recommending our home with such positive ratings. Our gardens are currently having a complete makeover, which involves replacing the soil and planting new flowers and plants. Our residents have been involved in this process and we are all really looking forward to...
My father moved into Haven, Hatch End in June 2015. As a family we found Haven to be a happy, friendly environment. Unfortunately there was a short period of time when Dad did not have his donepezil dose at the home due to the prescription being missed but this has been resolved. The new Manager has been very effective, working closely with the staff, residents and family members to improve working practices within the home and this is definitely noticeable to all who visit the home. We as a family are very confident in the Manager's ability to manage the home at a very high level.
I have lived here for 3 years and have been made to feel very welcome and comfortable. My ground floor room has its own wet room and a door into the very pleasant large garden. The food is acceptable mostly. Since there are many people in various stages of dementia, congenial company is hard to find. The original manageress tried hard to overcome this problem but until our present manager came things were difficult.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 May 2019Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Haven Residential Care Home.
There are no upcoming events for Haven Residential Care Home.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
- 31 Jan 2024Recipient: Sanctuary Care Ltd
Accreditations
There are no accreditations posted yet for Haven Residential Care Home.
Meet the Team (9)

My career in adult social care began in 2011, fresh out of school, as a kitchen assistant in a local care home. I progressed to a chef, where I found joy in engaging with residents, so much so I transitioned into a care role.
That decision changed everything. I found my calling and steadily progressed through senior care positions, eventually becoming a care manager in 2024 at the same organisation where I started.
I'm thrilled to join Sanctuary Care as a Home Manager, an opportunity that aligns perfectly with my passion for quality care and values. I'm excited to continue growing and making a meaningful difference alongside our dedicated team.
At Haven, we are committed to enriching the lives of our residents every single day. I'm proud to continue creating a homely environment where residents feel safe, valued and respected.

I have worked at the Home in this post since August 2022 but have been working at The Haven for over 6 years as a carer and team leader. I am passionate about care and enjoy spending time with our residents, supporting them to remain active members of our community.

I’ve worked in care for several years and joined Sanctuary Care in December 2021. Working at The Haven is amazing. I enjoy interacting with residents and their families, helping them to arrange outings, and working with our Management Team to schedule meetings and appointments. The Haven is really homely and I enjoy the feeling of community at this home.

As Head Chef at The Haven, it’s my responsibility to ensure our residents receive a high-quality and enriching dining experience every day. I truly enjoy my work and it helps that cooking is my passion.

I’ve been at The Haven since before it’s re-opening in 2013. As they say, I keep the ship afloat, and it’s a real pleasure to meet so many lovely people over the years. I enjoy what I do, which ranges from daily checks and audits, to building refurbishment and special projects for residents.

I’ve been at The Haven since 2013. My role involves managing the domestic and laundry teams, to ensure the home looks as good as new.

I’ve been working at The Haven as a Team Leader since 2018. It’s always a joy to celebrate special events with our residents, especially their birthday parties. It’s great to see people enjoying themselves.

I’ve been at The Haven since 2018. My role involves providing person-centred care to our residents. I really enjoy working at this home and helping the residents to maintain their independence.

I’ve been at The Haven since 2013 and work alongside the carers to ensure our residents are safe and well. I enjoy the clinical aspects of my role and developing my clinical knowledge through Sanctuary’s extensive training program.
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