Haven Residential Care Home

36-38 Wellington Road, Hatch End, Pinner HA5 4NL
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9.7 71 Reviews
  • Haven Residential Care Home, Pinner
Haven is a stunning home with fabulous spaces to enjoy, from beautiful gardens and ensuite bedrooms, to a hair salon, welcoming lounges and a library.

But it’s the team, who are devoted to enriching the lives of their residents, that make it feel like home. The way they support family and friends to be part of life in the home is very special, giving it a very warm, family feel. The staff are passionate about ensuring their residents are doing the things they love in an environment which is as close to home as it possibly can be.

And the community are truly embraced into life at Haven. At the recent 10th anniversary party, many of the guests were the loved ones and friends of residents, neighbours and community volunteers. And the Vicar of Hatch End even blessed the home as part of the celebrations, which also included a delicious barbecue, a magician and live music.

There is so much to do at Haven, from music, pamper sessions, garden games and gentle exercise sessions, to bespoke individual activities and reminiscence sessions.

Providing residential and dementia care, the team also provide respite care breaks, which can be booked in advance. These are ideal for carers who need to plan a short break themselves, knowing their loved one is in safe hands.

The home has established wonderful relationships with local schools and colleges, embracing youngsters into life at Haven, whether through work experience placements or inviting them to perform music or dances for the residents.

This summer the gardens were completely transformed, and the residents loved taking part in the gardening club, where they grew their own fruit and vegetables, which they harvested to use in the kitchens.

And mealtimes are a real highlight of the day, with delicious home-cooked cuisine, from roast dinners with all the trimmings and fish and chip Fridays, to lighter options and home-baking for afternoon tea.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1732
  • RESPITE Self-Funded Residential Care: from £1732

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1732 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Haven Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Anna Cap (Deputy Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (30)

Haven Residential Care Home Reviews (71)

Total of 71, showing 61-71
9.7

Haven Residential Care Home has a Review Score of 9.7 (9.740) out of 10, based on 22 reviews in the last 2 years. Over all time Haven Residential Care Home has 71 reviews.

Overall Experience

  • 54
  • 16
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Date Published

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Review from E W (Son of Resident) published on 17 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

(My mum was in there for 3 years until she died in August 2016). The Haven is a nice home in a quiet residential street. The home is modern, with excellent facilities and light, pleasant en-suite rooms. Food is also good. The staff are individually nice and caring. A number of activities are arranged,
but staff are not very proactive in persuading residents with mild dementia to join in. For a relative, communications are difficult - I never felt that a message to one staff member reached others, and in 3 years I never understood who was a team leader or a designated carer. Overall, a good home, but I never felt the management realised that it was charging a lot and relatives were entitled to expect it to be excellent.

Reply from Emmanual Eyo, Manager at Haven Residential Care Home

Thank you for your review. As you mentioned we have lots of activities going on which are tailored to what our residents enjoy doing and while we do encourage all of our residents to take part, sometimes it is their choice not to and we have to respect that. With regards to our team we have different coloured uniforms for each role as well as name badges which our residents and their loved ones find very helpful. We also have each residents’ key worker details in their bedroom, with these staff attending regular reviews with them and their loved ones and any communications between relatives and staff are also clearly documented in our residents’ care plans for other staff to see. If you would like to speak to me about it further though I would be very happy to hear from you.

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Review from Jonathan P (Son of Resident) assisted by family/friend published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in The Haven for three weeks respite care. We were very pleased with the quality of the care and the facilities. All the staff were friendly, kind and professional Suffice it to say my mother did not want to leave!

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Review from Alison C (Daughter of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Haven is a very well run care home, and my mother is very well looked after here. The staff truly care about the welfare of their residents, and the premises are beautifully furnished. She is very happy here.

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Review from S R (Son of Resident) published on 19 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at this care home for three years. She was always treated with respect and kindness. The carers were always cheerful and, as a family, we were always welcome. All the staff were friendly and efficient including chefs, cleaners, laundry staff and reception.

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Review from Vanessa (Daughter of Resident) published on 27 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother arrived here straight from hospital and was overwhelmed by the friendly welcome. She has been here just over a month and has settled in really well. The room is lovely with a good double wardrobe which means most of her clothes fit in! The staff are friendly and caring. There are also enough
of them to go round and cater to all the residents needs. I have been impressed by the whole home and would recommend it to friends with parents in a similar position to my mum.

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Review from Agnes M (Wife of Resident) published on 18 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place is very welcoming and everyone is very kind. Excellent management and manager is very nice and very helpful, always trying his best very accommodating.

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Review from Annie (Daughter of Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was taken as a resident at Haven four weeks ago. All I asked of them was that my mum should be allowed to die in peace, treated with respect and if at all possible in no pain a matter between myself and her G.P. In my short experience of Haven, it is mostly a happy, peaceful place, with very
caring staff who really get involved and seem to understand each residents needs. I eat there on Sunday's and the food is of a high standard. I cannot speak more highly of Haven and if they are still there when I have the need I would be happy to move there.

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Review from Diane C (Daughter of Resident) published on 18 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Updated on dads needs. Advice given for future needs.

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Review from R C (Daughter of Resident) published on 31 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy here and it's a relief to her family to know she is well cared for. She sometimes complains that the carers are too busy to answer any requests she may have.
Personally, I think the garden could be so much nicer, with more colourful flowers and plants. And I strongly object
to the presence of a residents dog, who is small enough to become a safety hazard to unstable/partially sighted residents, (and who poos on the grass)!

Reply from Emmanuel Eyo, Home Manager at Haven Residential Care Home

Thank you for your review and for recommending our home with such positive ratings. Our gardens are currently having a complete makeover, which involves replacing the soil and planting new flowers and plants. Our residents have been involved in this process and we are all really looking forward to enjoying our new garden when the makeover is complete in the coming weeks.
If a resident moves into our home and their pet is well behaved enough to join them, we carry out a risk assessment for the pet. I am pleased to say that members of my team have kindly volunteered to clean up after the dog, which is going to be kept on a lead moving forward.

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Review from Helen B (Daughter of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father moved into Haven, Hatch End in June 2015. As a family we found Haven to be a happy, friendly environment. Unfortunately there was a short period of time when Dad did not have his donepezil dose at the home due to the prescription being missed but this has been resolved. The new Manager has
been very effective, working closely with the staff, residents and family members to improve working practices within the home and this is definitely noticeable to all who visit the home. We as a family are very confident in the Manager's ability to manage the home at a very high level.

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Review from Audrey M (Resident) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived here for 3 years and have been made to feel very welcome and comfortable. My ground floor room has its own wet room and a door into the very pleasant large garden. The food is acceptable mostly. Since there are many people in various stages of dementia, congenial company is hard to find.
The original manageress tried hard to overcome this problem but until our present manager came things were difficult.

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Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Haven Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.740 for Haven Residential Care Home is calculated as follows: ( (196 Excellents x 5) + (64 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 262 Ratings = 4.74

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Haven Residential Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (9)

Reanne

Reanne Sexton

Job Title: Home Manager

Joined: 2024

My career in adult social care began in 2011, fresh out of school, as a kitchen assistant in a local care home. I progressed to a chef, where I found joy in engaging with residents, so much so I transitioned into a care role.


That decision changed everything. I found my calling and steadily progressed through senior care positions, eventually becoming a care manager in 2024 at the same organisation where I started.


I'm thrilled to join Sanctuary Care as a Home Manager, an opportunity that aligns perfectly with my passion for quality care and values. I'm excited to continue growing and making a meaningful difference alongside our dedicated team.


At Haven, we are committed to enriching the lives of our residents every single day. I'm proud to continue creating a homely environment where residents feel safe, valued and respected.

Anna

Anna Cap

Job Title: Deputy Manager

Joined: 2016

I have worked at the Home in this post since August 2022 but have been working at The Haven for over 6 years as a carer and team leader. I am passionate about care and enjoy spending time with our residents, supporting them to remain active members of our community.

Beena

Beena Patel

Job Title: Receptionist

Joined: 2021

I’ve worked in care for several years and joined Sanctuary Care in December 2021. Working at The Haven is amazing. I enjoy interacting with residents and their families, helping them to arrange outings, and working with our Management Team to schedule meetings and appointments. The Haven is really homely and I enjoy the feeling of community at this home.

Carol

Carol Abrahams

Job Title: Head Chef

Joined: 2016

As Head Chef at The Haven, it’s my responsibility to ensure our residents receive a high-quality and enriching dining experience every day. I truly enjoy my work and it helps that cooking is my passion.

Geoffrey

Geoffrey Langford

Job Title: Maintenance Operative

Joined: 2013

I’ve been at The Haven since before it’s re-opening in 2013. As they say, I keep the ship afloat, and it’s a real pleasure to meet so many lovely people over the years. I enjoy what I do, which ranges from daily checks and audits, to building refurbishment and special projects for residents.

Nusran

Nusran Noordeen

Job Title: Head Housekeeper

Joined: 2013

I’ve been at The Haven since 2013. My role involves managing the domestic and laundry teams, to ensure the home looks as good as new.

Rebecca

Rebecca Keenan

Job Title: Team Leader

Joined: 2018

I’ve been working at The Haven as a Team Leader since 2018. It’s always a joy to celebrate special events with our residents, especially their birthday parties. It’s great to see people enjoying themselves.

Mary

Mary Parkar

Job Title: Care Assistant

Joined: 2018

I’ve been at The Haven since 2018. My role involves providing person-centred care to our residents. I really enjoy working at this home and helping the residents to maintain their independence.

Lina

Lina Shreshta

Job Title: Team Leader

Joined: 2013

I’ve been at The Haven since 2013 and work alongside the carers to ensure our residents are safe and well. I enjoy the clinical aspects of my role and developing my clinical knowledge through Sanctuary’s extensive training program.

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