Haven Residential Care Home

Thank you to all the staff.

Being in the position of having to make the decision that your mother needs to go into a care home is awful. Having visited many homes and becoming more and more depressed and unsure, I then walked into the Haven care home and immediately felt that 'this is right!'. I was welcomed by the manager and he took me around the home where, for the first time, I was openly encouraged to talk to the residents and their families and ask anything! The carers are brilliant, patient and understanding, taking time to get to know the individual and their funny little ways. They keep you well informed. Mum is able to have some happy times in a safe, caring environment.

My mother spent two weeks for respite. Management and staff were friendly and helpful. Facilities good. Staff were very respectful of my mother wanting to be left alone and not join in or have any contact with the other residents.

I had a lot of difficulties finding a home that met the needs of my mother. This home was recommended to me. On calling, I got an interview immediately. It was exactly what I was looking for. It was also in an area where it was easy to drive to and get parking and also transportation to the home was convenient. The premises are well kept and clean, the manager and all the staff are caring, polite and interact with all the residents. They also get to know all those who come to visit the residents and make time for you and any concerns you have, they'll address it.

The Haven has treated my father with care and dignity throughout his four and a half years here. They looked after him beautifully as he deteriorated in health and passed away peacefully. They supported us as family and shared our grief. We could not have wished for more.

I am very satisfied with 'The Haven'. The staff are helpful and friendly and go out of their way to help whenever possible.

My mother was only in Haven Residential Care Home for some 3-4 months before she passed away but they were probably the best days for her since my dad died 4 years ago. She was very well looked after by caring and professional staff and although she was very shy by nature, they helped encourage her to take part in activities and interact with other residents and despite her medium level Alzheimer's, she responded to this and it helped her overall level of contentment there.

Such a lovely atmosphere when I come to visit. very caring people. We feel very lucky to have found such a good care home for Dad.

I found the manager to be extremely efficient and helpful at all times and he created a very friendly and happy atmosphere which showed on all the staff. My husband was very happy and even with his anxiety attacks, he was beginning to settle down.

(My mum was in there for 3 years until she died in August 2016). The Haven is a nice home in a quiet residential street. The home is modern, with excellent facilities and light, pleasant en-suite rooms. Food is also good. The staff are individually nice and caring. A number of activities are arranged, but staff are not very proactive in persuading residents with mild dementia to join in. For a relative, communications are difficult - I never felt that a message to one staff member reached others, and in 3 years I never understood who was a team leader or a designated carer. Overall, a good home, but I never felt the management realised that it was charging a lot and relatives were entitled to expect it to be excellent.

My mother was in The Haven for three weeks respite care. We were very pleased with the quality of the care and the facilities. All the staff were friendly, kind and professional Suffice it to say my mother did not want to leave!

Haven is a very well run care home, and my mother is very well looked after here. The staff truly care about the welfare of their residents, and the premises are beautifully furnished. She is very happy here.

My mother lived at this care home for three years. She was always treated with respect and kindness. The carers were always cheerful and, as a family, we were always welcome. All the staff were friendly and efficient including chefs, cleaners, laundry staff and reception.

My mother arrived here straight from hospital and was overwhelmed by the friendly welcome. She has been here just over a month and has settled in really well. The room is lovely with a good double wardrobe which means most of her clothes fit in! The staff are friendly and caring. There are also enough of them to go round and cater to all the residents needs. I have been impressed by the whole home and would recommend it to friends with parents in a similar position to my mum.

The place is very welcoming and everyone is very kind. Excellent management and manager is very nice and very helpful, always trying his best very accommodating.

My mum was taken as a resident at Haven four weeks ago. All I asked of them was that my mum should be allowed to die in peace, treated with respect and if at all possible in no pain a matter between myself and her G.P. In my short experience of Haven, it is mostly a happy, peaceful place, with very caring staff who really get involved and seem to understand each residents needs. I eat there on Sunday's and the food is of a high standard. I cannot speak more highly of Haven and if they are still there when I have the need I would be happy to move there.

Updated on dads needs. Advice given for future needs.

Personally, I think the garden could be so much nicer, with more colourful flowers and plants. And I strongly object to the presence of a residents dog, who is small enough to become a safety hazard to unstable/partially sighted residents, (and who poos on the grass)!

My father moved into Haven, Hatch End in June 2015. As a family we found Haven to be a happy, friendly environment. Unfortunately there was a short period of time when Dad did not have his donepezil dose at the home due to the prescription being missed but this has been resolved. The new Manager has been very effective, working closely with the staff, residents and family members to improve working practices within the home and this is definitely noticeable to all who visit the home. We as a family are very confident in the Manager's ability to manage the home at a very high level.

I have lived here for 3 years and have been made to feel very welcome and comfortable. My ground floor room has its own wet room and a door into the very pleasant large garden. The food is acceptable mostly. Since there are many people in various stages of dementia, congenial company is hard to find. The original manageress tried hard to overcome this problem but until our present manager came things were difficult.