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Haven Residential Care Home

36-38 Wellington Road, Hatch End, Pinner, London HA5 4NL
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Haven Residential Care Home, Pinner
Haven Residential Care Home, Pinner
We feel very lucky to have found such a good care home for DadNaomi C(Daughter of Resident/Service User)
Haven Residential Care Home, Pinner

Haven is a stunning home with fabulous spaces to enjoy, from beautiful gardens and ensuite bedrooms, to a hair salon, welcoming lounges and a library.

But it’s the team, who are devoted to enriching the lives of their residents, that make it feel like home. The way they support family and friends to be part of life in the home is very special, giving it a very warm, family feel. The...  

Care Provided by Haven Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,836From £1,836

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1836 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.

*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

Contact Haven Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Reanne Sexton(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (30)
  • Single Rooms with ensuite Wet Room (30)

Haven Residential Care Home Reviews (80)

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9.7

Haven Residential Care Home has a Review Score of 9.7 (9.653) out of 10, based on 23 reviews in the last 2 years. Over all time Haven Residential Care Home has 80 reviews.

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Showing 80 reviews matching selected criteria
Review from S D (Son of Resident) published on 2 December 2024 Submitted via Postal Card
Overall Experience

The home is friendly and attentive to my mothers needs. Staff are always helpful and respond quickly when asked. Getting through to my mother by phone can take several attempts at times. Overall we believe my mother is being well looked after by kind and patient staff.

Reply from Kate Yates, Communications and Content Specialist at Haven Residential Care Home

Thank you so much for your feedback for Haven. We're delighted to hear that your mother is being so well cared for by our team, who will be pleased to read your kind words. While we did experience some disruption to the telephone connection recently due to some refurbishment works, these issues...  

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Review from Mark S (Son of Resident) published on 7 November 2024 Submitted via Website
Overall Experience

As a family, we were delighted with the level of care which the team afforded my Dad. Such a warm and welcoming Home with a lovely atmosphere. The food was also very good, something which I know Dad enjoyed a great deal during his stay. Thank you again sincerely for all your kindness and for making Dad's stay such a happy one.

Reply from Kate Yates, Communications and Content Specialist at Haven Residential Care Home

Thank you so much for your kind words. We're delighted to hear that your dad felt so comfortable and enjoyed his time at Haven, especially the home-cooked food. The team will be so pleased to read your comments and hear how they were able to make his stay a happy one. Your feedback is greatly appreciated, thank you.

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Review from Deborah B (Daughter of Resident) published on 16 September 2024 Submitted via Postal Card
Overall Experience

Staff very good, very homely feeling, nice, bright lounge, and a lovely garden area.

Reply from Kate Yates, Communications and Content Specialist at Haven Residential Care Home

Thank you for your kind feedback for our team at Haven. We're glad to hear that you enjoyed the homely atmosphere and the environment. It's wonderful to know that you felt so comfortable, thank you again.

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Review from Alison C (Daughter of Resident) published on 23 April 2024 Submitted via Website
Overall Experience

I do believe Haven is the best care home my mother could be in. It is well furnished and very clean, it has a lovely atmosphere, and there are plenty of activities for residents to take part in. It is quite a small home, which means that it's able to give a very personal level of service that larger homes can't. The staff know the residents well and seem happy to be working there. They genuinely do their best to provide the highest level of care for my Mum, who has been a resident for 10 years now, and who is very happy with everything.

Reply from Kate Yates, Communications and Content Specialist at Haven Residential Care Home

Thank you for your wonderful review of Haven, the team there are certainly very special indeed and will be delighted to read your comments.

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Review from Jonathan B (Friend of Resident) published on 27 March 2024 Submitted via Postal Card
Overall Experience

Whenever I have visited a friend who is a resident over the last six months or so I have found the staff very welcoming and very caring for the residents. The rooms and hallways are kept very clean and comfortable. There is always a pleasant feeling when being in The Haven.

Reply from Fae Doherty, Senior Marketing Officer at Haven Residential Care Home

Thank you for taking the time to review our home and for your kind words - they are so appreciated!

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Review from S W (Son of Resident) published on 12 February 2024 Submitted via Postal Card
Overall Experience

Happy welcoming place to visit. Everyone is very helpful.

Reply from Kate Yates, Communications and Content Specialist at Haven Residential Care Home

Thank you for taking the time to leave a 5-star review, the team at Haven will be delighted with your feedback.

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Review from S R (Son of Resident) published on 9 February 2024 Submitted via Postal Card
Overall Experience

Over the past couple years, my father has been very happy, his temper has calmed down and staff are very competent and treat him with respect.

Reply from Kate Yates, Communications and Content Specialist at Haven Residential Care Home

Thank you for taking the time to leave this 5 star review, the team at Haven will be so happy to read your comments about your father's care.

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Review from Charlie R (Son of Resident) published on 8 February 2024 Submitted via Website
Overall Experience
My father has been at the Haven since 2021, the level of care we think is excellent, with the ability to manage his individual needs.

All the staff are lovely people to deal with and communication us excellent.

Reply from Kate Yates, Communications and Content Specialist at Haven Residential Care Home

Thank you for your review, our team at the Haven will be delighted to hear your praise for the care they provide to your father.

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Review from Robin S (Son of Resident) published on 18 January 2024 Submitted via Website
Overall Experience

My mother has been at the Haven since May 2023 and has received the most amazing care. She came out of hospital care after breaking her leg badly and had spent 6 months in bed. The team at the Haven were confident they could get her walking again even though the hospital told me that was unlikely. Mum is now able to walk with help and is growing in confidence. All the staff are very caring and attentive with nothing being too much trouble. The food is excellent and a good choice every day. The communication from the home is excellent. I often pop in at random times and I am always met with plenty of staff and activities going on during the day. In the summer the garden was a great place to sit on a Sunday with Mum and enjoy the weather. Overall I am very impressed with what the Haven has been able to achieve for my very elderly mother.

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Review from E O (Friend of Resident) published on 17 January 2024 Submitted via Postal Card
Overall Experience

Lovely welcoming. Nice people. I always prefer to come twice a week.

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Review from Sandra M (Sister of Resident) published on 6 December 2023 Submitted via Postal Card
Overall Experience
My brother moved into Haven Care Home only 2 weeks ago. Settled in very quickly after having to move from another home that was closing down. Staff have all been very helpful and always let me know if there is a problem. Lovely home, beautifully kept and so far no problems.

Very happy with it.

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Review from Sheila W (Sister of Resident) published on 4 December 2023 Submitted via Postal Card
Overall Experience

The staff are excellent and all nurses are wonderful.

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Review from Ann F (Regular Volunteer) published on 23 February 2023 Submitted via Postal Card
Overall Experience

Have worked in four residential homes as an admin assistant and activities coordinator and there is no doubt that Haven Residential Care Home is by far the best. Very lovely carers, very friendly manager and excellent food. There is nothing to dislike about Haven and would have no hesitation to recommend it to my friends.

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Review from Z M (Son of Resident) published on 20 February 2023 Submitted via Postal Card
Overall Experience

Very friendly and caring staff, nicely furnished, spacious home which is kept very clean. Staff are responsive to feedback and suggestions. The home has an excellent garden. The home is located near the high street.

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Review from S M (Daughter of Resident) published on 16 February 2023 Submitted via Postal Card
Overall Experience

My mother has been a resident for nearly eight years and I have always found the care to be of good quality. With a couple of exceptions, they have always been kind, respectful and helpful to Mum and her family. Over the years, there have been several changes in the management team which has been disruptive but the present manager, assistant manager, the office staff and reception are all excellent. I would like to see Mum's room cleaned more thoroughly.

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Review from Angela K (Wife of Resident) published on 25 January 2023 Submitted via Postal Card
Overall Experience

My husband has settled into his new home quickly and effortlessly. All the staff, without exception, are very kind and helpful. He is well looked after, and nothing is too much trouble. A very good menu and a lovely, comfortable room. Visiting is easy, and they made him a birthday tea with a beautiful homemade birthday cake. We are very pleased with the Haven.

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Review from B P (Private Carer of Resident) published on 23 December 2022 Submitted via Website
Overall Experience

Haven has a very homely relaxed atmosphere. All the staff are very attentive to the resident's needs and nothing is too much trouble. They were very polite and caring showing respect and dignity to everyone. The bedrooms were all ensuite and cleaned daily. There was no smell you sometimes get in other homes. The daily activities were well organised and looked forward to and enjoyed by everyone. There was a wide variety of meals and the menu appeared to cater for everyone's taste. I would not hesitate to recommend this residential home to other people.

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Review from Laura D (Daughter of Resident) published on 20 December 2022 Submitted via Website
Overall Experience
My mother went into Haven Residential Care Home for respite care with some complex needs. The manager was amazing, from the initial visit to my mother's actual stay, corresponding with me to ensure all her needs were highlighted. The staff at Haven all understood my mother's needs and go above and beyond to support all residents and do so with genuine care. The residents at Haven were happy at all times I visited and I popped in without notification to ensure the care was consistent and it was.
My mother's personal care was adhered to and there was a good choice from the food menu.

Most importantly, my mother made some lovely friends and enjoyed her short time there.

Reply from Fae Doherty, Senior Marketing Officer at Haven Residential Care Home

Thank you so much for taking the time to review our home and respite care. It's wonderful to hear how happy you are with your experience from the very beginning. It really sounds like she had a wonderful time - I'm sure the home won't mind her popping in to catch up with them and her new friends. Best wishes, Fae

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Review from L W (Daughter of Resident) published on 26 October 2022 Submitted via Postal Card
Overall Experience

You looked after my mother for two weeks respite care, while my father was in hospital. She was taken in at short notice and well looked after even though she didn't want to be there. She was well cared for.

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Review from K S (Daughter of Resident) published on 25 October 2022 Submitted via Postal Card
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The staff have been amazing helping my Mum to settle during a difficult period. Bravo!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 May 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (9)

Accreditations

There are no accreditations posted yet for Haven Residential Care Home.

Meet the Team (9)

Reanne Sexton
Reanne SextonJob Title:Home ManagerJoined: 2024

My career in adult social care began in 2011, fresh out of school, as a kitchen assistant in a local care home. I progressed to a chef, where I found joy in engaging with residents, so much so I transitioned into a care role.

That decision changed everything. I found my calling and steadily progressed through senior care positions, eventually becoming a care manager in 2024 at the same organisation where I started.

I'm thrilled to join Sanctuary Care as a Home Manager, an opportunity that aligns perfectly with my passion for quality care and values. I'm excited to continue growing and making a meaningful difference alongside our dedicated team.

At Haven, we are committed to enriching the lives of our residents every single day. I'm proud to continue creating a homely environment where residents feel safe, valued and respected.

Anna Cap
Anna CapJob Title:Deputy ManagerJoined: 2016

I have worked at the Home in this post since August 2022 but have been working at The Haven for over 6 years as a carer and team leader. I am passionate about care and enjoy spending time with our residents, supporting them to remain active members of our community.

Beena Patel
Beena PatelJob Title:ReceptionistJoined: 2021

I’ve worked in care for several years and joined Sanctuary Care in December 2021. Working at The Haven is amazing. I enjoy interacting with residents and their families, helping them to arrange outings, and working with our Management Team to schedule meetings and appointments. The Haven is really homely and I enjoy the feeling of community at this home.

Carol Abrahams
Carol AbrahamsJob Title:Head ChefJoined: 2016

As Head Chef at The Haven, it’s my responsibility to ensure our residents receive a high-quality and enriching dining experience every day. I truly enjoy my work and it helps that cooking is my passion.

Geoffrey Langford
Geoffrey LangfordJob Title:Maintenance OperativeJoined: 2013

I’ve been at The Haven since before it’s re-opening in 2013. As they say, I keep the ship afloat, and it’s a real pleasure to meet so many lovely people over the years. I enjoy what I do, which ranges from daily checks and audits, to building refurbishment and special projects for residents.

Nusran Noordeen
Nusran NoordeenJob Title:Head HousekeeperJoined: 2013

I’ve been at The Haven since 2013. My role involves managing the domestic and laundry teams, to ensure the home looks as good as new.

Rebecca Keenan
Rebecca KeenanJob Title:Team LeaderJoined: 2018

I’ve been working at The Haven as a Team Leader since 2018. It’s always a joy to celebrate special events with our residents, especially their birthday parties. It’s great to see people enjoying themselves.

Mary Parkar
Mary ParkarJob Title:Care AssistantJoined: 2018

I’ve been at The Haven since 2018. My role involves providing person-centred care to our residents. I really enjoy working at this home and helping the residents to maintain their independence.

Lina Shreshta
Lina ShreshtaJob Title:Team LeaderJoined: 2013

I’ve been at The Haven since 2013 and work alongside the carers to ensure our residents are safe and well. I enjoy the clinical aspects of my role and developing my clinical knowledge through Sanctuary’s extensive training program.

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