We feel very lucky to have found such a good care home for DadNaomi C(Daughter of Resident/Service User)
We feel very lucky to have found such a good care home for DadNaomi C(Daughter of Resident/Service User)
Haven is a stunning home with fabulous spaces to enjoy, from beautiful gardens and ensuite bedrooms, to a hair salon, welcoming lounges and a library.
But it’s the team, who are devoted to enriching the lives of their residents, that make it feel like home. The way they support family and friends to be part of life in the home is very special, giving it a very warm, family feel. The...
Haven is a stunning home with fabulous spaces to enjoy, from beautiful gardens and ensuite bedrooms, to a hair salon, welcoming lounges and a library.
But it’s the team, who are devoted to enriching the lives of their residents, that make it feel like home. The way they support family and friends to be part of life in the home is very special, giving it a very warm, family feel. The staff are passionate about ensuring their residents are doing the things they love in an environment which is as close to home as it possibly can be.
And the community are truly embraced into life at Haven. At the recent 10th anniversary party, many of the guests were the loved ones and friends of residents, neighbours and community volunteers. And the Vicar of Hatch End even blessed the home as part of the celebrations, which also included a delicious barbecue, a magician and live music.
There is so much to do at Haven, from music, pamper sessions, garden games and gentle exercise sessions, to bespoke individual activities and reminiscence sessions.
Providing residential and dementia care, the team also provide respite care breaks, which can be booked in advance. These are ideal for carers who need to plan a short break themselves, knowing their loved one is in safe hands.
The home has established wonderful relationships with local schools and colleges, embracing youngsters into life at Haven, whether through work experience placements or inviting them to perform music or dances for the residents.
This summer the gardens were completely transformed, and the residents loved taking part in the gardening club, where they grew their own fruit and vegetables, which they harvested to use in the kitchens.
And mealtimes are a real highlight of the day, with delicious home-cooked cuisine, from roast dinners with all the trimmings and fish and chip Fridays, to lighter options and home-baking for afternoon tea.
Contact Haven Residential Care Home to confirm what's included and get a personalised quote:
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1836 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Haven Residential Care Home for full pricing details and T&Cs.
Haven Residential Care Home has a Review Score of 9.7 (9.656) out of 10, based on 22 reviews in the last 2 years.
Over all time Haven Residential Care Home has 80 reviews.
The home is friendly and attentive to my mothers needs. Staff are always helpful and respond quickly when asked. Getting through to my mother by phone can take several attempts at times. Overall we believe my mother is being well looked after by kind and patient staff.
The home is friendly and attentive to my mothers needs. Staff are always helpful and respond quickly when asked. Getting through to my mother by phone can take several attempts at times. Overall we believe my mother is being well looked after by kind and patient staff.
Thank you so much for your feedback for Haven. We're delighted to hear that your mother is being so well cared for by our team, who will be pleased to read your kind words. While we did experience some disruption to the telephone connection recently due to some refurbishment works, these issues...
Thank you so much for your feedback for Haven. We're delighted to hear that your mother is being so well cared for by our team, who will be pleased to read your kind words. While we did experience some disruption to the telephone connection recently due to some refurbishment works, these issues have now been fully resolved. We appreciate your patience during this time and apologise for any inconvenience caused. Your feedback is greatly appreciated, thank you.
As a family, we were delighted with the level of care which the team afforded my Dad. Such a warm and welcoming Home with a lovely atmosphere. The food was also very good, something which I know Dad enjoyed a great deal during his stay. Thank you again sincerely for all your kindness and for making...
As a family, we were delighted with the level of care which the team afforded my Dad. Such a warm and welcoming Home with a lovely atmosphere. The food was also very good, something which I know Dad enjoyed a great deal during his stay. Thank you again sincerely for all your kindness and for making Dad's stay such a happy one.
Thank you so much for your kind words. We're delighted to hear that your dad felt so comfortable and enjoyed his time at Haven, especially the home-cooked food. The team will be so pleased to read your comments and hear how they were able to make his stay a happy one. Your feedback is greatly appreciated, thank you.
Staff very good, very homely feeling, nice, bright lounge, and a lovely garden area.
Staff very good, very homely feeling, nice, bright lounge, and a lovely garden area.
Thank you for your kind feedback for our team at Haven. We're glad to hear that you enjoyed the homely atmosphere and the environment. It's wonderful to know that you felt so comfortable, thank you again.
I do believe Haven is the best care home my mother could be in. It is well furnished and very clean, it has a lovely atmosphere, and there are plenty of activities for residents to take part in. It is quite a small home, which means that it's able to give a very personal level of service that...
I do believe Haven is the best care home my mother could be in. It is well furnished and very clean, it has a lovely atmosphere, and there are plenty of activities for residents to take part in. It is quite a small home, which means that it's able to give a very personal level of service that larger homes can't. The staff know the residents well and seem happy to be working there. They genuinely do their best to provide the highest level of care for my Mum, who has been a resident for 10 years now, and who is very happy with everything.
Thank you for your wonderful review of Haven, the team there are certainly very special indeed and will be delighted to read your comments.
Whenever I have visited a friend who is a resident over the last six months or so I have found the staff very welcoming and very caring for the residents. The rooms and hallways are kept very clean and comfortable. There is always a pleasant feeling when being in The Haven.
Whenever I have visited a friend who is a resident over the last six months or so I have found the staff very welcoming and very caring for the residents. The rooms and hallways are kept very clean and comfortable. There is always a pleasant feeling when being in The Haven.
Thank you for taking the time to review our home and for your kind words - they are so appreciated!
Happy welcoming place to visit. Everyone is very helpful.
Happy welcoming place to visit. Everyone is very helpful.
Thank you for taking the time to leave a 5-star review, the team at Haven will be delighted with your feedback.
Over the past couple years, my father has been very happy, his temper has calmed down and staff are very competent and treat him with respect.
Over the past couple years, my father has been very happy, his temper has calmed down and staff are very competent and treat him with respect.
Thank you for taking the time to leave this 5 star review, the team at Haven will be so happy to read your comments about your father's care.
All the staff are lovely people to deal with and communication us excellent.
All the staff are lovely people to deal with and communication us excellent.
Thank you for your review, our team at the Haven will be delighted to hear your praise for the care they provide to your father.
My mother has been at the Haven since May 2023 and has received the most amazing care. She came out of hospital care after breaking her leg badly and had spent 6 months in bed. The team at the Haven were confident they could get her walking again even though the hospital told me that was unlikely....
My mother has been at the Haven since May 2023 and has received the most amazing care. She came out of hospital care after breaking her leg badly and had spent 6 months in bed. The team at the Haven were confident they could get her walking again even though the hospital told me that was unlikely. Mum is now able to walk with help and is growing in confidence. All the staff are very caring and attentive with nothing being too much trouble. The food is excellent and a good choice every day. The communication from the home is excellent. I often pop in at random times and I am always met with plenty of staff and activities going on during the day. In the summer the garden was a great place to sit on a Sunday with Mum and enjoy the weather. Overall I am very impressed with what the Haven has been able to achieve for my very elderly mother.
Lovely welcoming. Nice people. I always prefer to come twice a week.
Lovely welcoming. Nice people. I always prefer to come twice a week.
Very happy with it.
Very happy with it.
The staff are excellent and all nurses are wonderful.
The staff are excellent and all nurses are wonderful.
Have worked in four residential homes as an admin assistant and activities coordinator and there is no doubt that Haven Residential Care Home is by far the best. Very lovely carers, very friendly manager and excellent food. There is nothing to dislike about Haven and would have no hesitation to...
Have worked in four residential homes as an admin assistant and activities coordinator and there is no doubt that Haven Residential Care Home is by far the best. Very lovely carers, very friendly manager and excellent food. There is nothing to dislike about Haven and would have no hesitation to recommend it to my friends.
Very friendly and caring staff, nicely furnished, spacious home which is kept very clean. Staff are responsive to feedback and suggestions. The home has an excellent garden. The home is located near the high street.
Very friendly and caring staff, nicely furnished, spacious home which is kept very clean. Staff are responsive to feedback and suggestions. The home has an excellent garden. The home is located near the high street.
My mother has been a resident for nearly eight years and I have always found the care to be of good quality. With a couple of exceptions, they have always been kind, respectful and helpful to Mum and her family. Over the years, there have been several changes in the management team which has been...
My mother has been a resident for nearly eight years and I have always found the care to be of good quality. With a couple of exceptions, they have always been kind, respectful and helpful to Mum and her family. Over the years, there have been several changes in the management team which has been disruptive but the present manager, assistant manager, the office staff and reception are all excellent. I would like to see Mum's room cleaned more thoroughly.
My husband has settled into his new home quickly and effortlessly. All the staff, without exception, are very kind and helpful. He is well looked after, and nothing is too much trouble. A very good menu and a lovely, comfortable room. Visiting is easy, and they made him a birthday tea with a...
My husband has settled into his new home quickly and effortlessly. All the staff, without exception, are very kind and helpful. He is well looked after, and nothing is too much trouble. A very good menu and a lovely, comfortable room. Visiting is easy, and they made him a birthday tea with a beautiful homemade birthday cake. We are very pleased with the Haven.
Haven has a very homely relaxed atmosphere. All the staff are very attentive to the resident's needs and nothing is too much trouble. They were very polite and caring showing respect and dignity to everyone. The bedrooms were all ensuite and cleaned daily. There was no smell you sometimes get in...
Haven has a very homely relaxed atmosphere. All the staff are very attentive to the resident's needs and nothing is too much trouble. They were very polite and caring showing respect and dignity to everyone. The bedrooms were all ensuite and cleaned daily. There was no smell you sometimes get in other homes. The daily activities were well organised and looked forward to and enjoyed by everyone. There was a wide variety of meals and the menu appeared to cater for everyone's taste. I would not hesitate to recommend this residential home to other people.
My mother went into Haven Residential Care Home for respite care with some complex needs. The manager was amazing, from the initial visit to my mother's actual stay, corresponding with me to ensure all her needs were highlighted. The staff at Haven all understood my mother's needs and go above and...
Most importantly, my mother made some lovely friends and enjoyed her short time there.
Thank you so much for taking the time to review our home and respite care. It's wonderful to hear how happy you are with your experience from the very beginning. It really sounds like she had a wonderful time - I'm sure the home won't mind her popping in to catch up with them and her new friends. Best wishes, Fae
You looked after my mother for two weeks respite care, while my father was in hospital. She was taken in at short notice and well looked after even though she didn't want to be there. She was well cared for.
You looked after my mother for two weeks respite care, while my father was in hospital. She was taken in at short notice and well looked after even though she didn't want to be there. She was well cared for.
The staff have been amazing helping my Mum to settle during a difficult period. Bravo!
The staff have been amazing helping my Mum to settle during a difficult period. Bravo!
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My career in adult social care began in 2011, fresh out of school, as a kitchen assistant in a local care home. I progressed to a chef, where I found...
My career in adult social care began in 2011, fresh out of school, as a kitchen assistant in a local care home. I progressed to a chef, where I found joy in engaging with residents, so much so I transitioned into a care role.
That decision changed everything. I found my calling and steadily progressed through senior care positions, eventually becoming a care manager in 2024 at the same organisation where I started.
I'm thrilled to join Sanctuary Care as a Home Manager, an opportunity that aligns perfectly with my passion for quality care and values. I'm excited to continue growing and making a meaningful difference alongside our dedicated team.
At Haven, we are committed to enriching the lives of our residents every single day. I'm proud to continue creating a homely environment where residents feel safe, valued and respected.
I have worked at the Home in this post since August 2022 but have been working at The Haven for over 6 years as a carer and team leader. I am...
I have worked at the Home in this post since August 2022 but have been working at The Haven for over 6 years as a carer and team leader. I am passionate about care and enjoy spending time with our residents, supporting them to remain active members of our community.
I’ve worked in care for several years and joined Sanctuary Care in December 2021. Working at The Haven is amazing. I enjoy interacting with residents...
I’ve worked in care for several years and joined Sanctuary Care in December 2021. Working at The Haven is amazing. I enjoy interacting with residents and their families, helping them to arrange outings, and working with our Management Team to schedule meetings and appointments. The Haven is really homely and I enjoy the feeling of community at this home.
As Head Chef at The Haven, it’s my responsibility to ensure our residents receive a high-quality and enriching dining experience every day. I truly enjoy my work and it helps that cooking is my passion.
I’ve been at The Haven since before it’s re-opening in 2013. As they say, I keep the ship afloat, and it’s a real pleasure to meet so many lovely...
I’ve been at The Haven since before it’s re-opening in 2013. As they say, I keep the ship afloat, and it’s a real pleasure to meet so many lovely people over the years. I enjoy what I do, which ranges from daily checks and audits, to building refurbishment and special projects for residents.
I’ve been at The Haven since 2013. My role involves managing the domestic and laundry teams, to ensure the home looks as good as new.
I’ve been working at The Haven as a Team Leader since 2018. It’s always a joy to celebrate special events with our residents, especially their birthday parties. It’s great to see people enjoying themselves.
I’ve been at The Haven since 2018. My role involves providing person-centred care to our residents. I really enjoy working at this home and helping the residents to maintain their independence.
I’ve been at The Haven since 2013 and work alongside the carers to ensure our residents are safe and well. I enjoy the clinical aspects of my role and developing my clinical knowledge through Sanctuary’s extensive training program.
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