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187 York Road, Broadstone, BH18 8ES
View full details of The PotteriesLatest Reviews for The Potteries
24 March 2026
My daughter and I visited The Potteries in June 2025 and I knew from the outset that this would be the home of my choice for my husband. I liked the spacious ground floor entrance, the friendliness of the staff and on listening as to how the dementia residents are cared for, I felt at ease. I felt
that whilst, at first, things may be difficult once settled, all would be well. My husband became a resident in July 2025 and with the care, kindness and understanding shown to him in those first few weeks settled far better than I had anticipated . From the very outset I felt "at home", and that I could talk to any member of staff about any concerns that I may have regarding my husband. My husband has now been a resident at The Potteries for eight months during which time the care that he has received has been exceptional, the activities and the one to one sessions provided by the lifestyle team are amazing and that we can now, once more, enjoy our time together as husband and wife.
24 March 2026
The Potteries Care Home is a lovely and well preserved home that provides caring and supportive staff throughout. It also offers very good facilities, accommodating no only (and more importantly its residents), but also families and visitors. For example, it presents a lovely refreshments area,
offering hot and cold beverages, cakes etc, for residents, family and friends to enjoy in a comfortable environment. Furthermore, provides a comprehensive selection of activities for residents to choose from and enjoy weekly.
24 March 2026
My mother has been a resident at The Potteries for over three years and I am pleased with the care she receives. Mum is physically disabled but mentally agile; it's reassuring to see her needs considered and supported - this is routinely reflected in her cheerful disposition. The staff are kind and
patient, and willing to answer questions, quickly sort any issues, and will often go 'a step beyond'. The Potteries is welcoming and clean, and the family is reassured that mum is in the best hands: safe, well cared for, and happy.
05 March 2026
I am very happy with the place the staff are excellent great job by all.
04 March 2026
My mother has been a resident at The Potteries for some time now, and overall we have been very pleased with the care she receives. The staff are kind, patient and treat her with dignity and respect, which gives us real peace of mind as a family. They are approachable and willing to answer
questions, and communication has generally been good.
It's reassuring to see that Mum is comfortable, well looked after and supported with her individual needs. The team work hard in what can be a demanding environment, and their dedication shows in the way they interact with residents.
The home itself is clean and welcoming, and there is a friendly atmosphere when we visit. We appreciate the efforts made to keep Mum engaged in inclusive activities.
We feel Mum is in good hands and are grateful for the support provided to her and to us as a family.
17 February 2026
My gran is very happy at the Potteries. After residing in other local homes that could not meet her needs. She loves the activities and said the food is amazing. All the staff are very kind and caring. She is living her best life! Thank you to everyone at The Potteries, you all do an amazing job.
12 February 2026
Lovely modern,welcoming care home situated in a quiet residential area with good public transport links. All staff and management are very attentive and really do make residents and visitors feel valued. Im confident my mother's getting the best care possible at The Potteries.
03 February 2026
Dad stayed at the potteries for respite. He was well looked after. The staff were all friendly and nothing was too much.
Dad was fussy with food and they made sure they changed his menu to suit his likes and dislikes each day, so he always had foods he wanted.
The activities were always fun and
engaging and dad enjoyed being there to take it all in.
Rooms are big and well equipped.
Having nurses on hand was great for him too.
Was a shame he had to go home.
30 January 2026
Mum spent almost five years at the Potteries. We felt very lucky to have found such a modern, clean, family friendly care home.
There are some exceptional members of staff that go above and beyond and helped make my mum's time at the Potteries as enjoyable as it could be in the late stages of
Dementia.
We were devastated when we had to move mum to a different care home due to financial reasons. Unfortunately mum did not adjust well to the move and passed away shortly after.
I have fond memories of mum's time at the potteries.
08 January 2026
We visited The Potteries for the 1st time this month as we live in Canada. My MIL has been there since June and seems very happy and settled. The staff were very involved and interactive with all the residents and it was reassuring to see how much everyone was cared for. It is so nice to see how
much was going on and to see the enrichment programs offered. Thank you for all you do for the residents.
07 January 2026
I was very happy with the respite care my mum received. The care workers were kind and respectful to her needs. Mum was made to feel at home. The activites were good and she loved going to the cafe with family and having coffee and cake. I would definitely recommend The Potteries.
07 January 2026
My husband has been in your care for 2 years and has been well cared for throughout. Staff are all friendly and did everything that they could to make him happy and comfortable. I was kept in touch with any changes and I knew he was in good hands. I would recommend The Potteries to anybody needing
care and friendship.
05 January 2026
The Potteries is excellent. All the staff are caring, kind, helpful, friendly and approachable. They react quickly to any queries. The home has a cosy and warm atmosphere and is kept clean and tidy. I have been at The Potteries for 3 weeks now and have settled in well and am also enjoying the food
and some activities. A carer or nurse will check on me every hour and help me at meal times. I could not wish to be in a better care home, it is perfect for me.
22 December 2025
Mum has lived at The Potteries for just over 5 years. During this time her care has been excellent and the support for the family has been decorated with new furniture too which is very welcome. The current staff are all so friendly and the food is excellent.
12 December 2025
My mother spent 3 weeks in The Potteries care home. The room was lovely overlooking the gardens. We were met by the manager who explored everything to us. Even had a welcome card and gift bag - nice touch. Staff seemed caring, everywhere was very clean and residents seemed content. The lady on
reception was a bit distant, no conversation - a visitor to my mum also mentioned this. Otherwise mum seemed very happy.
24 September 2025
An absolutely wonderful place, the most caring staff and management . My mother sadly passed away after receiving the best care ever! Her time at the Potteries was a lovely time and her care was second to none. The knowledge of her living in a safe, secure and loving environment have helped the
closure of her life for me in the dealings with the Potteries.
Thank you to everyone single person for their dedication to assisting in the last years of my mothers life!
24 September 2025
Mum was here for 18 months. She had dementia. Her care was second to none. Unfortunately she passed away in August. The staff attitude through the sad time was lovely. Caring and so helpful throughout. I thoroughly recommend The Potteries.
09 September 2025
My stay was respite care for 4 weeks, in which time I was extremely well looked after. The staff were very kind, friendly and helpful. The food and activities were all 1st class.
I returned on 15th August for the VJ Day party, which was very enjoyable.
I would thoroughly recommend The Potteries.
18 August 2025
My 2 aunts were at The Potteries together receiving end of life care. I cannot praise the care home enough for the outstanding care dignity and respect both aunts received. Everything was tailored to their needs and nothing was too much trouble. All the staff in their uniforms was nice to see to
understand their roles and all staff were so polite and super friendly. I stayed overnight in a guest room to be with my aunts 24/7 so I saw day & night staff and all were equal in delivering their first class care. The food was very good as well with a choice of "home-cooked" meals everyday and taking them to the cafe for coffee & cake felt like a real treat to them.
I would highly recommend The Potteries Care Home to anyone seeking care for a relative in Poole. Well done to all of you!
16 July 2025
As the weeks pass, I have become more and more impressed by The Potteries! All the employees are so welcoming and friendly, always greeting residents by their first name. They are also always smartly dressed (and colour coded too!). The food is interesting, well balanced, and the Help Yourself Cafe
is excellent (particularly now after the new machine has been installed)! Residents' clothes are washed and ironed daily. There is a lovely garden to walk in for exercise. There are daily activities, and the "one-to-ones" are extremely popular. Local musicians visit and are very much appreciated.
Latest Reviews for The Potteries
24 March 2026
My daughter and I visited The Potteries in June 2025 and I knew from the outset that this would be the home of my choice for my husband. I liked the spacious ground floor entrance, the friendliness of the staff and on listening as to how the dementia residents are cared for, I felt at ease. I felt
that whilst, at first, things may be difficult once settled, all would be well. My husband became a resident in July 2025 and with the care, kindness and understanding shown to him in those first few weeks settled far better than I had anticipated . From the very outset I felt "at home", and that I could talk to any member of staff about any concerns that I may have regarding my husband. My husband has now been a resident at The Potteries for eight months during which time the care that he has received has been exceptional, the activities and the one to one sessions provided by the lifestyle team are amazing and that we can now, once more, enjoy our time together as husband and wife.
24 March 2026
The Potteries Care Home is a lovely and well preserved home that provides caring and supportive staff throughout. It also offers very good facilities, accommodating no only (and more importantly its residents), but also families and visitors. For example, it presents a lovely refreshments area,
offering hot and cold beverages, cakes etc, for residents, family and friends to enjoy in a comfortable environment. Furthermore, provides a comprehensive selection of activities for residents to choose from and enjoy weekly.
24 March 2026
My mother has been a resident at The Potteries for over three years and I am pleased with the care she receives. Mum is physically disabled but mentally agile; it's reassuring to see her needs considered and supported - this is routinely reflected in her cheerful disposition. The staff are kind and
patient, and willing to answer questions, quickly sort any issues, and will often go 'a step beyond'. The Potteries is welcoming and clean, and the family is reassured that mum is in the best hands: safe, well cared for, and happy.
05 March 2026
I am very happy with the place the staff are excellent great job by all.
04 March 2026
My mother has been a resident at The Potteries for some time now, and overall we have been very pleased with the care she receives. The staff are kind, patient and treat her with dignity and respect, which gives us real peace of mind as a family. They are approachable and willing to answer
questions, and communication has generally been good.
It's reassuring to see that Mum is comfortable, well looked after and supported with her individual needs. The team work hard in what can be a demanding environment, and their dedication shows in the way they interact with residents.
The home itself is clean and welcoming, and there is a friendly atmosphere when we visit. We appreciate the efforts made to keep Mum engaged in inclusive activities.
We feel Mum is in good hands and are grateful for the support provided to her and to us as a family.
17 February 2026
My gran is very happy at the Potteries. After residing in other local homes that could not meet her needs. She loves the activities and said the food is amazing. All the staff are very kind and caring. She is living her best life! Thank you to everyone at The Potteries, you all do an amazing job.
12 February 2026
Lovely modern,welcoming care home situated in a quiet residential area with good public transport links. All staff and management are very attentive and really do make residents and visitors feel valued. Im confident my mother's getting the best care possible at The Potteries.
03 February 2026
Dad stayed at the potteries for respite. He was well looked after. The staff were all friendly and nothing was too much.
Dad was fussy with food and they made sure they changed his menu to suit his likes and dislikes each day, so he always had foods he wanted.
The activities were always fun and
engaging and dad enjoyed being there to take it all in.
Rooms are big and well equipped.
Having nurses on hand was great for him too.
Was a shame he had to go home.
30 January 2026
Mum spent almost five years at the Potteries. We felt very lucky to have found such a modern, clean, family friendly care home.
There are some exceptional members of staff that go above and beyond and helped make my mum's time at the Potteries as enjoyable as it could be in the late stages of
Dementia.
We were devastated when we had to move mum to a different care home due to financial reasons. Unfortunately mum did not adjust well to the move and passed away shortly after.
I have fond memories of mum's time at the potteries.
08 January 2026
We visited The Potteries for the 1st time this month as we live in Canada. My MIL has been there since June and seems very happy and settled. The staff were very involved and interactive with all the residents and it was reassuring to see how much everyone was cared for. It is so nice to see how
much was going on and to see the enrichment programs offered. Thank you for all you do for the residents.
07 January 2026
I was very happy with the respite care my mum received. The care workers were kind and respectful to her needs. Mum was made to feel at home. The activites were good and she loved going to the cafe with family and having coffee and cake. I would definitely recommend The Potteries.
07 January 2026
My husband has been in your care for 2 years and has been well cared for throughout. Staff are all friendly and did everything that they could to make him happy and comfortable. I was kept in touch with any changes and I knew he was in good hands. I would recommend The Potteries to anybody needing
care and friendship.
05 January 2026
The Potteries is excellent. All the staff are caring, kind, helpful, friendly and approachable. They react quickly to any queries. The home has a cosy and warm atmosphere and is kept clean and tidy. I have been at The Potteries for 3 weeks now and have settled in well and am also enjoying the food
and some activities. A carer or nurse will check on me every hour and help me at meal times. I could not wish to be in a better care home, it is perfect for me.
22 December 2025
Mum has lived at The Potteries for just over 5 years. During this time her care has been excellent and the support for the family has been decorated with new furniture too which is very welcome. The current staff are all so friendly and the food is excellent.
12 December 2025
My mother spent 3 weeks in The Potteries care home. The room was lovely overlooking the gardens. We were met by the manager who explored everything to us. Even had a welcome card and gift bag - nice touch. Staff seemed caring, everywhere was very clean and residents seemed content. The lady on
reception was a bit distant, no conversation - a visitor to my mum also mentioned this. Otherwise mum seemed very happy.
24 September 2025
An absolutely wonderful place, the most caring staff and management . My mother sadly passed away after receiving the best care ever! Her time at the Potteries was a lovely time and her care was second to none. The knowledge of her living in a safe, secure and loving environment have helped the
closure of her life for me in the dealings with the Potteries.
Thank you to everyone single person for their dedication to assisting in the last years of my mothers life!
24 September 2025
Mum was here for 18 months. She had dementia. Her care was second to none. Unfortunately she passed away in August. The staff attitude through the sad time was lovely. Caring and so helpful throughout. I thoroughly recommend The Potteries.
09 September 2025
My stay was respite care for 4 weeks, in which time I was extremely well looked after. The staff were very kind, friendly and helpful. The food and activities were all 1st class.
I returned on 15th August for the VJ Day party, which was very enjoyable.
I would thoroughly recommend The Potteries.
18 August 2025
My 2 aunts were at The Potteries together receiving end of life care. I cannot praise the care home enough for the outstanding care dignity and respect both aunts received. Everything was tailored to their needs and nothing was too much trouble. All the staff in their uniforms was nice to see to
understand their roles and all staff were so polite and super friendly. I stayed overnight in a guest room to be with my aunts 24/7 so I saw day & night staff and all were equal in delivering their first class care. The food was very good as well with a choice of "home-cooked" meals everyday and taking them to the cafe for coffee & cake felt like a real treat to them.
I would highly recommend The Potteries Care Home to anyone seeking care for a relative in Poole. Well done to all of you!
16 July 2025
As the weeks pass, I have become more and more impressed by The Potteries! All the employees are so welcoming and friendly, always greeting residents by their first name. They are also always smartly dressed (and colour coded too!). The food is interesting, well balanced, and the Help Yourself Cafe
is excellent (particularly now after the new machine has been installed)! Residents' clothes are washed and ironed daily. There is a lovely garden to walk in for exercise. There are daily activities, and the "one-to-ones" are extremely popular. Local musicians visit and are very much appreciated.