Her care was second to noneK H(Son of Resident/Service User)
Her care was second to noneK H(Son of Resident/Service User)
The Potteries is a luxury, purpose-built care home in Broadstone. The team provides expert residential, dementia and nursing care for respite and permanent residents. They also offer compassionate end of life care.
A short drive from the seaside of Poole in Dorset, residents can enjoy an array of superb, newly refurbished facilities at the home, including a café, cinema room and hair and beauty salon. The home even has its own...
The Potteries is a luxury, purpose-built care home in Broadstone. The team provides expert residential, dementia and nursing care for respite and permanent residents. They also offer compassionate end of life care.
A short drive from the seaside of Poole in Dorset, residents can enjoy an array of superb, newly refurbished facilities at the home, including a café, cinema room and hair and beauty salon. The home even has its own pub.
The team provide high-quality person-centred care. They get to know each resident, creating care and lifestyle plans tailored to their needs, supporting residents to live fun and fulfilling lives at The Potteries.
The Potteries is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
The Potteries is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
Contact The Potteries to confirm what's included and get a personalised quote:
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact The Potteries for full pricing details and T&Cs.
The Potteries has a Review Score of 9.8 (9.822) out of 10, based on 43 reviews in the last 2 years.
Over all time The Potteries has 160 reviews.
My partner has been a resident at The Potteries since January. I could not find anywhere for him to be, all the staff are loving and very caring to him and also me.
My partner has been a resident at The Potteries since January. I could not find anywhere for him to be, all the staff are loving and very caring to him and also me.
Thank you so much for your lovely feedback. I'm so pleased that the staff have shown you both such love and care, and we really appreciate the time you've taken to acknowledge them... I will ensure to pass on your comments to the whole team.
A very welcoming, caring, friendly, and supportive community of staff at The Potteries, all of them. My husband with his challenging dementia needs is very well looked after, feel we found the right home here for long term residency after looking and staying for respite at other homes, which could...
The home is well set out, with open comfortable sitting areas and wide corridors, it doesn't feel confined. Very comfortable bedrooms and bathrooms and amenities. It is all well managed, well kept, very clean, well furnished/maintained and the quality of food and the menu variety is excellent.
My parents moved in to The Potteries in July and we could not be happier with the care they have received. It has been a difficult transition for them after living independently for so long but all the staff at the home do their best every day to make life easier for them. The rooms are lovely...
My parents moved in to The Potteries in July and we could not be happier with the care they have received. It has been a difficult transition for them after living independently for so long but all the staff at the home do their best every day to make life easier for them. The rooms are lovely and the cafe is amazing. Wonderful home made cakes! The daily menus make us jealous. We are always made to feel welcome.
Thank you so much for your kind words. We have loved having your parents here at The Potteries and getting to know the whole family. Glad you enjoy the cakes - Our Head Chef will be delighted and it's a real passion of his. We really appreciate your feedback and taking the time share such positive comments.
All of the staff & management are always extremely kind, freindly & professional at all times. They are caring & compassionate towards my mum and all residents & always go above and beyond in making people feel safe & comfortable within a "homely" environment.
All of the staff & management are always extremely kind, freindly & professional at all times. They are caring & compassionate towards my mum and all residents & always go above and beyond in making people feel safe & comfortable within a "homely" environment.
Thank you so much! It's great to hear that the staff are compassionate and friendly - We are so proud of the team here at The Potteries. Ensuring residents feel safe and at home is such an important part of what we do and so we really appreciate you taking the time to leave such positive feedback.
Dad especially loves his time in the Cafe.
Dad especially loves his time in the Cafe.
Thank you so much for your lovely feedback. Your dad is a pleasure to have here and his smile brightens up our day. I'm so pleased he loves spending time in our cafe, it really is a special space for residents, relatives and the community to enjoy. I will pass on your feedback to all of the...
Thank you so much for your lovely feedback. Your dad is a pleasure to have here and his smile brightens up our day. I'm so pleased he loves spending time in our cafe, it really is a special space for residents, relatives and the community to enjoy. I will pass on your feedback to all of the departments as they will be delighted to hear your kind words. Thanks for taking the time to leave us such positive feedback, we really do appreciate it.
Mum has lived at The Potteries for four years now. And she always tells me how happy she is. The food is good, in fact it has recently improved. The place is clean and well maintained. All the staff are friendly and professional. Activities are many and varied.
Mum has lived at The Potteries for four years now. And she always tells me how happy she is. The food is good, in fact it has recently improved. The place is clean and well maintained. All the staff are friendly and professional. Activities are many and varied.
Thank you so much for your kind words. I am so pleased to hear you have noticed improvements with the food; our new Head Chef has been a great addition to The Potteries. We are very proud of our activity programme and so I will pass your feedback on to of Head of Lifestyle. We really appreciate your time to leave us such positive feedback, thank you once again.
My overall experience with the Potteries Care Home was fantastic. The staff were pleasant, client focused and could not do enough for the demographic staying in the home. The facility was extremely clean and tidy.
My overall experience with the Potteries Care Home was fantastic. The staff were pleasant, client focused and could not do enough for the demographic staying in the home. The facility was extremely clean and tidy.
Thank you so much for your kind words, we really appreciate the feedback. I will pass your comments on to the housekeeping team, who will be delighted to hear how you found the facilities. We will always ensure our residents wellbeing is the top priority, so to hear that reflected in your feedback is just wonderful. Thank you again or taking the time to leave us such a positive review
Whilst there she enjoyed many of the activities and excursions and the...
She also very much enjoyed a daily visit to the tea bar for coffee and cake.
Thank you for taking the time to leave us feedback about your experience. I am so pleased the admission process was smooth and you were all able to enjoy the facilities and activities we have on offer.
At The Potteries Care Home - Care UK we hold ourselves to a high standard and therefore we...
Thank you for taking the time to leave us feedback about your experience. I am so pleased the admission process was smooth and you were all able to enjoy the facilities and activities we have on offer.
At The Potteries Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
I would like to express my sincere gratitude to all the staff for the outstanding care, compassion, and dignity shown to my mother during her final days. Your kindness, professionalism, and unwavering support provided great comfort not only to her but also to our entire family at a very difficult...
I would like to express my sincere gratitude to all the staff for the outstanding care, compassion, and dignity shown to my mother during her final days. Your kindness, professionalism, and unwavering support provided great comfort not only to her but also to our entire family at a very difficult time. We will always be grateful for the respect, warmth, and exceptional care you gave her, ensuring she was comfortable and treated with dignity until the end.
Hi Stuart, thank you very much for taking the time to leave us feedback about your experience. Your mum was here for such a short time, however left a lasting impression on all who met her. I am so pleased we were able to support all of the family and make her final days dignified and comfortable.
The careers and nurses were kind. Gave mum safety and security. Very kind and helpful. They did there very best. Despite being short staffed.
The careers and nurses were kind. Gave mum safety and security. Very kind and helpful. They did there very best. Despite being short staffed.
We are so pleased to hear that you found the staff to be kind, helpful and provided your mum with safety and security. The team hold themselves to a very high standard and your kind words will be appreciated by them...
Thank you for taking the time to leave some wonderful feedback for The Potteries.All the best
Mum has been very well cared for loved the activities and walks in the garden which is excellent. It keep run activities which is very impactful. The staff treat the residents with a great deal of dignity and care. Excellent job by all.
Mum has been very well cared for loved the activities and walks in the garden which is excellent. It keep run activities which is very impactful. The staff treat the residents with a great deal of dignity and care. Excellent job by all.
At The Potteries Care Home - Care UK we hold ourselves to a high standard and it's lovely to hear your mum is well cared for and treated with the dignity she deserves
I regularly visit my grandma and am met by wonderful, caring staff who can't do enough for our grandma. We feel at peace knowing she is at The Potteries. She interacts with other residents and staff and always has activities to keep her occupied. Our favourite is the cafe where the whole family can...
I regularly visit my grandma and am met by wonderful, caring staff who can't do enough for our grandma. We feel at peace knowing she is at The Potteries. She interacts with other residents and staff and always has activities to keep her occupied. Our favourite is the cafe where the whole family can came and socialise with delicious tea and cakes.
At The Potteries Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
My Uncle has been a resident for the past months and the dedication and genuine care shown to him gave him great dignity and ensured he got the most out of these past months. Nothing was too much trouble and the great...
My Uncle has been a resident for the past months and the dedication and genuine care shown to him gave him great dignity and ensured he got the most out of these past months. Nothing was too much trouble and the great communication between everyone involved made a difficult time as easy as it could be.Thank you..
Hi Darren, thank you for taking the time to leave us feedback. Communication is so important, so great to hear it's been a positive experience.
At The Potteries Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
My daughter and I visited The Potteries in June 2025 and I knew from the outset that this would be the home of my choice for my husband. I liked the spacious ground floor entrance, the friendliness of the staff and on listening as to how the dementia residents are cared for, I felt at ease. I...
My daughter and I visited The Potteries in June 2025 and I knew from the outset that this would be the home of my choice for my husband. I liked the spacious ground floor entrance, the friendliness of the staff and on listening as to how the dementia residents are cared for, I felt at ease. I felt that whilst, at first, things may be difficult once settled, all would be well. My husband became a resident in July 2025 and with the care, kindness and understanding shown to him in those first few weeks settled far better than I had anticipated . From the very outset I felt "at home", and that I could talk to any member of staff about any concerns that I may have regarding my husband. My husband has now been a resident at The Potteries for eight months during which time the care that he has received has been exceptional, the activities and the one to one sessions provided by the lifestyle team are amazing and that we can now, once more, enjoy our time together as husband and wife.
At The Potteries Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
The Potteries Care Home is a lovely and well preserved home that provides caring and supportive staff throughout. It also offers very good facilities, accommodating no only (and more importantly its residents), but also families and visitors. For example, it presents a lovely refreshments area,...
The Potteries Care Home is a lovely and well preserved home that provides caring and supportive staff throughout. It also offers very good facilities, accommodating no only (and more importantly its residents), but also families and visitors. For example, it presents a lovely refreshments area, offering hot and cold beverages, cakes etc, for residents, family and friends to enjoy in a comfortable environment. Furthermore, provides a comprehensive selection of activities for residents to choose from and enjoy weekly.
It's great to hear your positive thoughts on the facilities and activities we have here at The Potteries
My mother has been a resident at The Potteries for over three years and I am pleased with the care she receives. Mum is physically disabled but mentally agile; it's reassuring to see her needs considered and supported - this is routinely reflected in her cheerful disposition. The staff are kind and...
My mother has been a resident at The Potteries for over three years and I am pleased with the care she receives. Mum is physically disabled but mentally agile; it's reassuring to see her needs considered and supported - this is routinely reflected in her cheerful disposition. The staff are kind and patient, and willing to answer questions, quickly sort any issues, and will often go 'a step beyond'. The Potteries is welcoming and clean, and the family is reassured that mum is in the best hands: safe, well cared for, and happy.
At The Potteries Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
My mother has been a resident at The Potteries for some time now, and overall we have been very pleased with the care she receives. The staff are kind, patient and treat her with dignity and respect, which gives us real peace of mind as a family. They are approachable and willing to answer...
We feel Mum is in good hands and are grateful for the support provided to her and to us as a family.
My gran is very happy at the Potteries. After residing in other local homes that could not meet her needs. She loves the activities and said the food is amazing. All the staff are very kind and caring. She is living her best life! Thank you to everyone at The Potteries, you all do an amazing job.
My gran is very happy at the Potteries. After residing in other local homes that could not meet her needs. She loves the activities and said the food is amazing. All the staff are very kind and caring. She is living her best life! Thank you to everyone at The Potteries, you all do an amazing job.
Lovely modern,welcoming care home situated in a quiet residential area with good public transport links. All staff and management are very attentive and really do make residents and visitors feel valued. Im confident my mother's getting the best care possible at The Potteries.
Lovely modern,welcoming care home situated in a quiet residential area with good public transport links. All staff and management are very attentive and really do make residents and visitors feel valued. Im confident my mother's getting the best care possible at The Potteries.
The activities were always fun and...
Was a shame he had to go home.
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There are no upcoming events for The Potteries.
I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does....
I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does. Even now, I’m always ready to roll up my sleeves and help if the need arises.
I believe that effective care is personalised care. Our team gets to know each resident well. We know what they enjoy doing, and we help them to continue to experience those things.
It’s also vital to keep up-to-date with developments in care so that we can bring benefits to residents. We recently took delivery of a Tovertafel, or ‘magic table’, which uses the latest technology to enable residents to play simple, fun interactive games, either on their own or with others. The tables have proven benefits: helping people who are living with dementia to develop their communication and cognitive skills and mobility.
The care home lists weekly fees per person from £1,669 for residential care (respite from £1,911), from £1,794 for residential dementia care (respite from £2,018), from £1,995 for nursing care (respite from £2,244) and from £2,090 for nursing dementia care (respite from £2,351). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
There are 80 Single Rooms.
Own Furniture if required, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Potteries to verify any information. View our terms and conditions. The Potteries has an Enhanced Service -what an Enhanced Service includes.