The Potteries

187 York Road, Broadstone BH18 8ES
Review Us
9.8 153 Reviews
  • The Potteries, Broadstone
The Potteries is a luxury, purpose-built care home in Broadstone. The team provides expert residential, dementia and nursing care for respite and permanent residents. They also offer compassionate end of life care.

A short drive from the seaside of Poole in Dorset, residents can enjoy an array of superb, newly refurbished facilities at the home, including a café, cinema room and hair and beauty salon. The home even has its own pub.

The team provide high-quality person-centred care. They get to know each resident, creating care and lifestyle plans tailored to their needs, supporting residents to live fun and fulfilling lives at The Potteries.

The Potteries is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.

The Potteries is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.

Care Provided by The Potteries

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1645
  • Self-Funded Residential Dementia Care: from £1740
  • Self-Funded Nursing Care: from £1995
  • Self-Funded Nursing Dementia Care: from £2090
  • RESPITE Self-Funded Residential Care: from £1855
  • RESPITE Self-Funded Residential Dementia Care: from £1950
  • RESPITE Self-Funded Nursing Care: from £2205
  • RESPITE Self-Funded Nursing Dementia Care: from £2300

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Use of in-house pub
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact The Potteries for full pricing details and T&Cs.

Contact The Potteries to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact The Potteries to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Zita Turner (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Parking on-site

9.8

The Potteries has a Review Score of 9.8 (9.780) out of 10, based on 42 reviews in the last 2 years.
Over all time The Potteries has 153 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Potteries
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Total of 153, showing 1-20
Review from Jackie V (Daughter of Resident) published on 22 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The careers and nurses were kind. Gave mum safety and security. Very kind and helpful. They did there very best. Despite being short staffed.
Reply from Samantha Debenham, Reviews Team at The PotteriesThank you for taking the time to leave some wonderful feedback for The Potteries.
We are so pleased to hear that you found the staff to be kind, helpful and provided your mum with safety and security. The team hold themselves to a very high standard and your kind words will be appreciated by them as they continue their hard work.
We are sorry to hear of your concerns regarding staffing levels. Upon review, we can confirm that staffing levels within The Potteries have remained within the required levels determined by the dependency tool used. Where there is staff absence, for differing reasons, agencies are contacted to provide cover and support.
If you would like to discuss anything further, please be assured that the Home Manager would be happy to do so.
Thank you again for your feedback.
All the best
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Review from Andrew M (Son of Resident) published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been very well cared for loved the activities and walks in the garden which is excellent. It keep run activities which is very impactful. The staff treat the residents with a great deal of dignity and care. Excellent job by all.
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Review from Poppy M (Granddaughter of Resident) published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I regularly visit my grandma and am met by wonderful, caring staff who can't do enough for our grandma. We feel at peace knowing she is at The Potteries. She interacts with other residents and staff and always has activities to keep her occupied. Our favourite is the cafe where the whole family can
came and socialise with delicious tea and cakes.
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Review from Darren T (Nephew of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would like to say a massive Thank you to all the staff at The Potteries
My Uncle has been a resident for the past months and the dedication and genuine care shown to him gave him great dignity and ensured he got the most out of these past months. Nothing was too much trouble and the great communication
between everyone involved made a difficult time as easy as it could be.Thank you..
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Review from T S (Wife of Resident) published on 24 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter and I visited The Potteries in June 2025 and I knew from the outset that this would be the home of my choice for my husband. I liked the spacious ground floor entrance, the friendliness of the staff and on listening as to how the dementia residents are cared for, I felt at ease. I felt
that whilst, at first, things may be difficult once settled, all would be well. My husband became a resident in July 2025 and with the care, kindness and understanding shown to him in those first few weeks settled far better than I had anticipated . From the very outset I felt "at home", and that I could talk to any member of staff about any concerns that I may have regarding my husband. My husband has now been a resident at The Potteries for eight months during which time the care that he has received has been exceptional, the activities and the one to one sessions provided by the lifestyle team are amazing and that we can now, once more, enjoy our time together as husband and wife.
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Review from Mike K (Son of Resident) published on 24 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Potteries Care Home is a lovely and well preserved home that provides caring and supportive staff throughout. It also offers very good facilities, accommodating no only (and more importantly its residents), but also families and visitors. For example, it presents a lovely refreshments area,
offering hot and cold beverages, cakes etc, for residents, family and friends to enjoy in a comfortable environment. Furthermore, provides a comprehensive selection of activities for residents to choose from and enjoy weekly.
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Review from R W (Son of Resident) published on 24 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at The Potteries for over three years and I am pleased with the care she receives. Mum is physically disabled but mentally agile; it's reassuring to see her needs considered and supported - this is routinely reflected in her cheerful disposition. The staff are kind and
patient, and willing to answer questions, quickly sort any issues, and will often go 'a step beyond'. The Potteries is welcoming and clean, and the family is reassured that mum is in the best hands: safe, well cared for, and happy.
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Review from J B (Daughter of Resident) published on 4 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at The Potteries for some time now, and overall we have been very pleased with the care she receives. The staff are kind, patient and treat her with dignity and respect, which gives us real peace of mind as a family. They are approachable and willing to answer questions,
and communication has generally been good.
It's reassuring to see that Mum is comfortable, well looked after and supported with her individual needs. The team work hard in what can be a demanding environment, and their dedication shows in the way they interact with residents.
The home itself is clean and welcoming, and there is a friendly atmosphere when we visit. We appreciate the efforts made to keep Mum engaged in inclusive activities.
We feel Mum is in good hands and are grateful for the support provided to her and to us as a family.
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Review from L T (Granddaughter of Resident) published on 17 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My gran is very happy at the Potteries. After residing in other local homes that could not meet her needs. She loves the activities and said the food is amazing. All the staff are very kind and caring. She is living her best life! Thank you to everyone at The Potteries, you all do an amazing job.
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Review from D L (Son of Resident) published on 12 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely modern,welcoming care home situated in a quiet residential area with good public transport links. All staff and management are very attentive and really do make residents and visitors feel valued. Im confident my mother's getting the best care possible at The Potteries.
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Review from Lisa F (Daughter of Resident) published on 3 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad stayed at the potteries for respite. He was well looked after. The staff were all friendly and nothing was too much.
Dad was fussy with food and they made sure they changed his menu to suit his likes and dislikes each day, so he always had foods he wanted.
The activities were always fun and
engaging and dad enjoyed being there to take it all in.
Rooms are big and well equipped.
Having nurses on hand was great for him too.
Was a shame he had to go home.
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Review from J O (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent almost five years at the Potteries. We felt very lucky to have found such a modern, clean, family friendly care home.
There are some exceptional members of staff that go above and beyond and helped make my mum's time at the Potteries as enjoyable as it could be in the late stages of Dementia.
We were devastated when we had to move mum to a different care home due to financial reasons. Unfortunately mum did not adjust well to the move and passed away shortly after.
I have fond memories of mum's time at the potteries.
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Review from Sara D (Daughter-in-law of Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited The Potteries for the 1st time this month as we live in Canada. My MIL has been there since June and seems very happy and settled. The staff were very involved and interactive with all the residents and it was reassuring to see how much everyone was cared for. It is so nice to see how much
was going on and to see the enrichment programs offered. Thank you for all you do for the residents.
Reply from Caroline Hearne, Reviews Team at The PotteriesHi Sara D (daughter-In-Law Of Resident) thank you for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
Many thanks
The Potteries team.
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Review from Ann B (Daughter of Resident) published on 7 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very happy with the respite care my mum received. The care workers were kind and respectful to her needs. Mum was made to feel at home. The activites were good and she loved going to the cafe with family and having coffee and cake. I would definitely recommend The Potteries.
Reply from Caroline Hearne, Reviews Team at The PotteriesHi Ann B (daughter Of Resident)
Thank you for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
Many thanks
The Potteries team.
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Review from Cerie N (Wife of Resident) published on 7 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in your care for 2 years and has been well cared for throughout. Staff are all friendly and did everything that they could to make him happy and comfortable. I was kept in touch with any changes and I knew he was in good hands. I would recommend The Potteries to anybody needing care
and friendship.
Reply from Caroline Hearne, Reviews Team at The PotteriesHi Cerie N (wife Of Resident)
Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for taking the time to leave us feedback about your experience.
Many thanks and best wishes
The Potteries team.
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Review from A P (Resident) assisted by family/friend published on 5 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Potteries is excellent. All the staff are caring, kind, helpful, friendly and approachable. They react quickly to any queries. The home has a cosy and warm atmosphere and is kept clean and tidy. I have been at The Potteries for 3 weeks now and have settled in well and am also enjoying the food and
some activities. A carer or nurse will check on me every hour and help me at meal times. I could not wish to be in a better care home, it is perfect for me.
Reply from Caroline Hearne, Reviews Team at The PotteriesHi A P (resident )
Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks
The Potteries team.
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Review from A W (Daughter of Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has lived at The Potteries for just over 5 years. During this time her care has been excellent and the support for the family has been decorated with new furniture too which is very welcome. The current staff are all so friendly and the food is excellent.
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Review from Heather B (Daughter of Resident) published on 12 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother spent 3 weeks in The Potteries care home. The room was lovely overlooking the gardens. We were met by the manager who explored everything to us. Even had a welcome card and gift bag - nice touch. Staff seemed caring, everywhere was very clean and residents seemed content. The lady on reception
was a bit distant, no conversation - a visitor to my mum also mentioned this. Otherwise mum seemed very happy.
Reply from Samantha Debenham, Reviews Team at The PotteriesThank you for sharing your thoughts regarding The Potteries. Your kind words about our home and our staff are greatly appreciated.
We would like to assure you that our staff always enjoy seeing loved ones visiting the home and spending time with residents. We apologise if you felt any disconnect from our staff during your visit.
We encourage you to reach out to the Home Manager directly to discuss your concerns in further detail. They are always glad to address any worries or issues and provide a swift resolution.
Once again, thank you for sharing your feedback for The Potteries. Your input is invaluable to us.
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Review from David H (Son of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
An absolutely wonderful place, the most caring staff and management . My mother sadly passed away after receiving the best care ever! Her time at the Potteries was a lovely time and her care was second to none. The knowledge of her living in a safe, secure and loving environment have helped the closure
of her life for me in the dealings with the Potteries.
Thank you to everyone single person for their dedication to assisting in the last years of my mothers life!
Reply from Caroline Hearne, Reviews Team at The PotteriesHi David H (son Of Resident)
Thank you very much for taking the time to leave us feedback about your experience with us.
At The Potteries Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It was our pleasure looking after your mother, we will pass on your wonderful positive feedback to the staff.
Thank you for your time.
Many thanks and kind regards
The Potteries team.
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Review from K H (Son of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was here for 18 months. She had dementia. Her care was second to none. Unfortunately she passed away in August. The staff attitude through the sad time was lovely. Caring and so helpful throughout. I thoroughly recommend The Potteries.
Reply from Caroline Hearne, Reviews Team at The PotteriesHi K H (son Of Resident)
Thank you very much for taking the time to leave us feedback about your experience with us.
At The Potteries Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It was our pleasure looking after your mother, we will pass on your wonderful positive feedback to the staff.
Many thanks and kind regards
The Potteries team.
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Current Review Score: 9.8 (9.780)

Overview of Review Score

The Review Score of 9.8 (9.780) out of 10 for The Potteries is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.780 for The Potteries is calculated as follows: ( (409 Excellents x 5) + (65 Goods x 4) + (19 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 495 Ratings = 4.78
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Potteries is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (117)

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Meet the Team (1)

Zita

Zita Turner

Job Title: Home Manager

I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does. Even now, I’m always ready to roll up my sleeves and help if the need arises.


I believe that effective care is personalised care. Our team gets to know each resident well. We know what they enjoy doing, and we help them to continue to experience those things.


It’s also vital to keep up-to-date with developments in care so that we can bring benefits to residents. We recently took delivery of a Tovertafel, or ‘magic table’, which uses the latest technology to enable residents to play simple, fun interactive games, either on their own or with others. The tables have proven benefits: helping people who are living with dementia to develop their communication and cognitive skills and mobility.

Frequently Asked Questions about The Potteries

What types of Care is The Potteries registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Potteries have?

There are 80 Single Rooms.

What are the Facilities & Services at The Potteries?

Own Furniture if required, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Potteries to the centre of Broadstone?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Potteries to verify any information. View our terms and conditions. The Potteries has an Enhanced Service - more info.