The Potteries

187 York Road, Broadstone BH18 8ES
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9.8 141 Reviews
  • The Potteries, Broadstone
The Potteries is a luxury, purpose-built care home in Broadstone. The team provides expert residential, dementia and nursing care for respite and permanent residents. They also offer compassionate end of life care.

A short drive from the seaside of Poole in Dorset, residents can enjoy an array of superb, newly refurbished facilities at the home, including a café, cinema room and hair and beauty salon. The home even has its own pub.

The team provide high-quality person-centred care. They get to know each resident, creating care and lifestyle plans tailored to their needs, supporting residents to live fun and fulfilling lives at The Potteries.

The Potteries is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.

The Potteries is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1643
  • Self-Funded Residential Dementia Care: from £1733
  • Self-Funded Nursing Care: from £1883
  • Self-Funded Nursing Dementia Care: from £1973
  • RESPITE Self-Funded Residential Care: from £1853
  • RESPITE Self-Funded Residential Dementia Care: from £1943
  • RESPITE Self-Funded Nursing Care: from £2093
  • RESPITE Self-Funded Nursing Dementia Care: from £2183

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Use of in-house pub
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact The Potteries to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Zita Turner (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Parking on-site

The Potteries Reviews (141)

9.8

The Potteries has a Review Score of 9.8 (9.848) out of 10, based on 41 reviews in the last 2 years.
Over all time The Potteries has 141 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Potteries
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Total of 141, showing 1-20
Review from John S (Respite Resident) assisted by family/friend published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay was respite care for 4 weeks, in which time I was extremely well looked after. The staff were very kind, friendly and helpful. The food and activities were all 1st class.
I returned on 15th August for the VJ Day party, which was very enjoyable.
I would thoroughly recommend The Potteries.
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Review from Julie V (Niece of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 2 aunts were at The Potteries together receiving end of life care. I cannot praise the care home enough for the outstanding care dignity and respect both aunts received. Everything was tailored to their needs and nothing was too much trouble. All the staff in their uniforms was nice to see to understand
their roles and all staff were so polite and super friendly. I stayed overnight in a guest room to be with my aunts 24/7 so I saw day & night staff and all were equal in delivering their first class care. The food was very good as well with a choice of "home-cooked" meals everyday and taking them to the cafe for coffee & cake felt like a real treat to them.
I would highly recommend The Potteries Care Home to anyone seeking care for a relative in Poole. Well done to all of you!
Reply from Caroline Hearne, Reviews Team at The Potteries

Hi Julie V thank you very much for taking the time to leave us feedback about your experience.
It was our absolute pleasure to look after your two aunts.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks
The Potteries team.

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Review from J M (Wife of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As the weeks pass, I have become more and more impressed by The Potteries! All the employees are so welcoming and friendly, always greeting residents by their first name. They are also always smartly dressed (and colour coded too!). The food is interesting, well balanced, and the Help Yourself Cafe
is excellent (particularly now after the new machine has been installed)! Residents' clothes are washed and ironed daily. There is a lovely garden to walk in for exercise. There are daily activities, and the "one-to-ones" are extremely popular. Local musicians visit and are very much appreciated.
Reply from Caroline Hearne, Reviews Team at The Potteries

Hi J M thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks
The Potteries team.

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Review from Elizabeth W (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident since April of this year, and I can't praise all the staff enough. They all know her by name and treat her with genuine kindness and respect. She takes part in many of the activities offered, and the activities team clearly put a lot of effort into creating a fun and stimulating
environment for the residents. The home is always clean and really welcoming, and the cakes in the cafe are delicious! I am pleased with the care she receives, and it gives me peace of mind knowing she's in such capable hands.
Reply from Caroline Hearne, Reviews Team at The Potteries

Hi Elizabeth W thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time.
Many thanks
The Potteries team.

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Review from Rachel K (Friend of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for all the incredible care and compassion shown to my friends. All staff, throughout our time in The Potteries went above and beyond with the care delivered. The care for those approaching their final days, and the compassion for family and friends, makes a very difficult situation more bearable.
Thank you especially to the manager and also the kind nurse who was so gentle.
Reply from Caroline Hearne, Reviews Team at The Potteries

Hi Rachel K thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks
The Potteries team.

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Review from Sarah M (Daughter of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very happy with the service and environment provided by The Potteries. Dad is safe - our primary concern, but also cared for, genuinely, by all the staff, from the nursing staff providing his primary care through to front of house and maintenance. Everyone knows Dad's name and they all
say hello and make the time to engage with him. The activities are also second to none, they're varied and engaging and are keeping his spirits high. I would love to see more 'DIY' type activities for dad - he loved the gentleman's club but it is only once a month. If there was a possibility of more of this, that would be great!
Reply from Samantha Debenham, Reviews Team at The Potteries

Thank you for sharing your thoughtful feedback regarding The Potteries. We are incredibly pleased to hear that your father feels safe, supported, and comfortable in our home. Your comments regarding our staff are also greatly appreciated. We welcome your feedback regarding activities. We always aim to provide an array of activities to cater to all residents and are constantly revising and developing our activity schedules to accommodate this. Once again, thank you for sharing your thoughts regarding The Potteries. Your input is invaluable to us and allows us the opportunity to develop and improve the standard of care we provide.

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Review from Dawn W (Daughter of Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would have no hesitation in recommending The Potteries for the care of their loved one. Our mum was so happy there, and her last few weeks of life were treated with genuine care and dignity. All levels of staff were outstanding and showed genuine care and support, not only to mum, but also us as a
family. Nothing was too much trouble. We cannot thank you all enough for your love and understanding in those last few weeks.
Reply from Caroline Hearne, Reviews Team at The Potteries

Hi Dawn W thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time.
Many thanks
The Potteries team.

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Review from Susan J (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fabulous place - Mum loves it! The staff are fab!
Reply from Caroline Hearne, Reviews Team at The Potteries

Hi Susan J thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time.
Many thanks
The Potteries team.

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Review from Tom M (Son of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have all been very impressed with The Potteries. They have gone out of their way to make sure my father has settled in. They have gone the extra mile to help with his rehabilitation when the NHS hasn't really been able to help him yet due to a lack of resources. All members of staff are very polite
and are always smiling. We couldn't have asked for more.
Reply from Caroline Hearne, Reviews Team at The Potteries

Hi Tom M thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us any further specific feedback, please use the form on the feedback page of the Care UK website.
Thank you for your time, and we look forward to hearing from you.
Many thanks
The Potteries team.

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Review from L T (Granddaughter of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My gran lives at The Potteries. She has lived in many care homes and by far this is the best! The food is fantastic, as well as the activities. The staff are very caring and engaging. My gran loves living here and we can not thank the staff enough.
Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you for your time


Many thanks
The Potteries team.

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Review from T B (Son of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The key strength of The Potties is the staff. They genuinely care and pay real attention to the residents and their needs. This strength is reinforced by the team, including several long term employees, ensuring consistency of care standards as well as a familiar environment to residents.
Reply from Caroline Hearne, Reviews Team at The Potteries

Hi T B thank you for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care. If you would like to provide us any further specific feedback, please use the form on the feedback page of the Care UK website.
Thank you for your time, and we look forward to hearing from you.
Many thanks
The Potteries team

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Review from K S (Daughter of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would like to say a massive thank you to all the staff at The Potteries who looked after dad.
You are all amazing and not sure how we can ever repay you. I know some times he was challenging especially if he didn't have his dinner on a hot plate or if his hot cross buns were not toasted how he liked
them, but he thought you were all brilliant.
The last couple of months have been challenging with dad deteriorating until he took his final breath on Sunday.
You have been our life line over the last few months and dad thought the world of you all.
Not sure how we would have got through this without out you.
Thanks again to everyone who cared for dad, you are all very special people xx
Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us such positive feedback about your experience with us. We so miss your dad and miss you all visiting, you are a wonderful family.At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Many thanks The Potteries team.

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Review from Nicky N (Daughter of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has just had two weeks respite in the potteries. I was so impressed with the home and the staff.
The home is welcoming with a bright and airey reception and cafe area. The staff are very caring and pay great attention to detail , everyone seemed to know her name from day one .
I delivered her
case the afternoon before admission , her clothes were taken and immediately named and were hanging in her wardrobe/ drawers when we arrived . The lifestyle team encouraged mum to take part in activities of which there are many .Mum enjoyed the meals and the chef and team provided lovely cakes everyday for the cafe.
Many thanks to all at the potteries , would definitely recommend if you are looking for a care home .
Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us such positive feedback about your experience with us. We are very pleased mum had a wonderful time with us and well deserved respite.At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Many thanks The Potteries team.

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Review from Sue M (Wife of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at the potteries since June 2022.
He has had exceptional care from the staff and lifestyle team.
Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us such positive feedback about your experience with us. We so miss your husband and miss you visiting. We will remember your husband's donkey visit from his favourite beach with great fondness.At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Many thanks The Potteries team.

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Review from Karen C (Daughter of Resident) published on 6 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the team at The Potteries enough for the care and attention they gave to my Mum and also us as a family. They all went above and beyond and with so many highs and lows for us to all to deal with.
The warmth felt by my Mum was reciprocated with the team being known as 'her girls'. In
the short time Mum was there she was so very well cared for.
The family had regular messages from the team to keep us involved with Mum's care. We were always made to feel welcome when visiting.
I wouldn't hesitate to recommend The Potteries.
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Review from Keith H (Son of Resident) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care for my mum. She has dementia. The care she receives is second to none. Lots of interaction with the staff. So happy she is there. The staff are always very welcoming when I visit. If I have any worries, they put my mind at rest.
Reply from Reviews Team, Reviews Team at The Potteries

Hi Keith H (Son of Resident/Service User) Thank you very much for taking the time to leave us feedback about your experience. It is such a joy caring for your mum, Mum is very settled in her new home, Mum has made friends and joins in with the activities. At The Potteries Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us is a positive one. Thank you for your time, and we look forward to seeing you on your visits .Many thanks, The Potteries team.

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Review from David H (Son of Resident) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Living in Canada, I needed a trustworthy, safe and comfortable location for my 90-year-old Mother. I have been so pleased with the super care, warmness and constant updates the home provides. I cannot fault this location in any way and highly recommend it to anyone looking for top-class care for an
ageing relative, to provide them with a five-star lovely home in their latter years.
Reply from Reviews Team, Reviews Team at The Potteries

Hi David H (Son Of Resident/Service User)Thank you very much for taking the time to leave us feedback about your experience. It is such a joy caring for your mum, Mum is very settled in her new home, Mum has made friends and joins in with the activities. We are so pleased to read the home provides you with peace of mind living abroad knowing your mum is happy and well cared for. At The Potteries Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us is a positive one. Thank you for your time, and we look forward to seeing you on your next visit. Many thanks, The Potteries team.

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Review from Daveena T (Daughter of Resident) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at The Potteries for 5 years passing away on the 10th of October. His time at the Potteries gave him a very very happy and fulfilling care experience. The continuing strive by the management team to build the best team of service providers I've enjoyed being a part of too. The
icing on the cake being the lifestyle team now in place who bring so much joy to the residents.
Dad loved the staff and the staff loved him, it says something when I'm missing the team as they've become such a big part of my routine.
Reply from Caroline Hearne, Reviews Team at The Potteries

Hi Daveena T (Daughter of Resident) Thank you very much for taking the time to leave us feedback about your experience. Your dad is very much missed and was a big character in the home. As are you, you are very welcome to visit anytime and join us at our community events. You've been a great support to the home. At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you again, Daveena. Best regards, The Potteries team.

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Review from P B (Son-in-law of Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
First class nursing home! My father-in-law has been in The Potteries Nursing Home now for a few months and every time I go to visit him I am greeted with friendly professional staff who look after all the residents with upmost respect. I totally recommend this place!
Reply from Caroline Hearne, Reviews Team at The Potteries

Hi P B (Son-in-law of Resident) Thank you very much for taking the time to leave us feedback about your experience. At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you again for your kind review. Many thanks, The Potteries team.

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Review from M K (Son of Resident) published on 1 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Potteries Care Home is the best care home my mother has resided in. The staff are always kind and considerate to my mum and provide very good care. The home is very well presented and offers a wide range of meal options for residents. Further, it provides activities that are well-planned, fun and
rewarding for residents.
I have no hesitation in recommending the Potteries Care home to others, for peace of mind with regard to holistic care for their loved ones.
Reply from Caroline Hearne, Reviews Team at The Potteries

Hi M K (Son of Resident) Thank you very much for taking the time to leave us feedback about your experience. At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you again for your kind review. Many thanks, The Potteries team.

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for The Potteries is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.848 for The Potteries is calculated as follows: ( (425 Excellents x 5) + (40 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 481 Ratings = 4.848
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Potteries is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (102)

Meet the Team (1)

Zita

Zita Turner

Job Title: Home Manager

I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does. Even now, I’m always ready to roll up my sleeves and help if the need arises.


I believe that effective care is personalised care. Our team gets to know each resident well. We know what they enjoy doing, and we help them to continue to experience those things.


It’s also vital to keep up-to-date with developments in care so that we can bring benefits to residents. We recently took delivery of a Tovertafel, or ‘magic table’, which uses the latest technology to enable residents to play simple, fun interactive games, either on their own or with others. The tables have proven benefits: helping people who are living with dementia to develop their communication and cognitive skills and mobility.

Frequently Asked Questions about The Potteries

What types of Care is The Potteries registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Potteries have?

There are 80 Single Rooms.

What are the Facilities & Services at The Potteries?

Own Furniture if required, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Potteries to the centre of Broadstone?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

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