The Potteries

187 York Road, Broadstone BH18 8ES

Opened in October 2013, The Potteries is a brand new care home that focuses on professional and personalised care provision, with superb interiors and attractive gardens.

A short drive from the seaside, residents have good access to amenities and independent living, while enjoying a purpose-built facility aimed towards a luxury lifestyle.

Pleasing additions to the home include a contemporary coffee shop, a cinema and a hair salon that is ideal for pampering.

Care UK staff are experienced in nursing and dementia care, with the aim being to get to know each resident's likes, dislikes and history and therefore to support them in the interests they enjoy.

Group: Care UK Nursing & Residential Care Services

Person in charge: Zita Turner (Home Manager)

Local Authority / Social Services: Borough of Poole Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Potteries: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for The Potteries is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews over all time. This Average Rating is also the rating value for The Potteries in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 19 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.766 for The Potteries is calculated as follows: ( (349 Excellents x 5) + (67 Goods x 4) + (15 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 432 Ratings = 4.766

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Potteries is based on 19 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 19 Reviews ÷ 16 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 The Potteries has a Review Score of 9.8 (9.766) from 36 Reviews


Average Ratings

  • Excellent
    31
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Potteries?

  • Extremely LIKELY
    32
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Potteries

  • Daughter of Resident/Service User
    16
  • Son of Resident/Service User
    6
  • Resident / Service User
    5
  • Wife of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • more

My father has recently become a resident of The Potteries care home and I cannot stress how happy I am with the care he is receiving. The staff are so dedicated and kind and can't do enough for him. The facilities are fantastic and there is always something for him to do everyday to enable his body and his mind to function to its full capacity which also helps him to integrate with other residents. He is a very proud man and likes to do things for himself and this is achieved as much as possible and his dignity remains intact. What could have been an extremely worrying situation for me, has been made less stressful by knowing my dad is in such good hands.

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   5 out of 5

Our relative has been at The Potteries for only a short time but has settled in better than we ever would have thought! The staff are extremely helpful and caring, the food is varied and inviting, the facilities are good and clean and various activities help to pass the time in a pleasant and therapeutic way. We are very glad that we managed to get our relative a room here, as she seems calmer now, with her own space and is looked after with dignity and respect and we can visit her at any time that we are free because she is only 10 minutes away from us. Hopefully, in the summer we'll be able to take her outside for a while as she used to love being out in the garden or walking! Visits to the cafe allow a change of scene and monthly pampering in the visiting hairdresser gives her a sense of the things she used to do regularly. Thank you all for giving us peace of mind, knowing she is well looked after by all your friendly staff.
Thank you so much!

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   4.9 out of 5

It is a big step for anyone to leave their home and go into a care home but The Potteries seem to really care about making this as easy as possible for the residents. They appear to have an underlying ethos of “you can have whatever you want" which mum has been told several times - I presume that is within reason! The staff seem very kind and caring. It does seem quite a lot of money but excellence needs to be paid for.

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   4.6 out of 5

My Grandfather moved to The Potteries in November 2017. To begin with, I was apprehensive and worried (given the reputation of care homes in general). But how wrong was I to be worried..... my Grandad is doing so well, he is the happiest and healthiest he has been in a long time and seems to always be smiling!
This is not just a Care Home, it’s far more. The quality of my Grandad's life has improved greatly and I will be forever grateful!

Despite our family referring to The Potteries as the ‘Posh Hotel’, all staff members have been warm and welcoming and when I visit I feel special and cared for too!!

I love all of the activities provided, from trips to the pantomime, the tank museum and visits from Alpacas!!!! I am also encouraged to bring my dog in to see my Grandad which he loves!!!

The Potteries really is a Home away from Home!

Thank you to each and every staff member involved in my Grandad’s care.

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   5 out of 5

My sister recently moved into The Potteries from another nursing home - she had not settled there and was always agitated. Since she has been at The Potteries she has settled in, mixes in the various activities. Now has started to regain her appetite - has a rapport with the staff, in fact, is so much more relaxed (as is the family) Well done everyone at The Potteries

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   4.8 out of 5

My late mother had stayed at The Potteries for 2 weeks respite care in November 2017. Her stay then was of top quality and she made many friends with all the staff and it was with regret that we could not convince her to stay on a permanent basis. Myself and all of our family that spent many hours with her during this stay were 100% satisfied that she had all the care, comforts and facilities of a very well-run establishment.
Some weeks later, after our mothers decline in health, we returned to The Potteries with her on end of life care with every confidence that she would be totally cared and nursed for. After five weeks of her return, she passed away peacefully with dignity and we now have just good memories of how she had been so well cared for by all the staff at all levels. Many many thanks to a most professional, friendly, personal and truly kind bunch of great people! Thanks again to all!

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   5 out of 5

It's always difficult when the decision comes to place a loved one in a residential care home. The Potteries staff have been excellent in making that process easy for me. From the initial review and continuing care plan, all of the staff have been brilliant in helping my Dad settle in and enjoy himself. The facilities are excellent and there is always an activity for the residents to join in with. Visitors are always welcome at any time. We often take Dad out for a day but he likes to return to his "Posh Hotel"!

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   4.6 out of 5

My Mother has been in The Potteries for five months and has settled in well. She very well looked after with caring and considerate staff. There are plenty of activities to join in every day including outside visits. The staff are always approachable and willing to discuss any issues and questions raised. I am pleased to have chosen the Potteries for my Mother's Care Home.

How likely would you be to recommend The Potteries? Likely

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Average Rating:   4.3 out of 5

I am very impressed by the care and professionalism of all staff at The Potteries. There are activities arranged for residents and the atmosphere in the home is always positive.

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   5 out of 5

In all my dealings with The Potteries, I have felt that the needs of my Dad have been the most important consideration for both sides. This has continued and has enabled the family to be reassured in these times of change when our 94-year-old swaps his home of fifty years, to unaccustomed new surroundings. In these challenging times, the kindness, care and good training of all the staff involved is clear, which having visited other homes, is unfortunately not always so.

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   4.8 out of 5

We are extremely pleased with the level of care Dad is receiving. He is shown respect by all members of staff and is well looked after in all areas of his life. The staff are very positive and approachable, going the extra mile is not a problem for them. The excellent activities offered are a very important part of the experience and Dad loves to join in. Overall we are pleased to have found The Potteries.

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   4.9 out of 5

As soon as you walk through the main entrance door you are made welcome. Everyone is very friendly and always helpful. The home is light and airy. There are always things going on for the residents. All staff talk to you and make sure that you are happy with everything. They always keep me well informed about my mum. She is always clean and tidy. I think they all do an amazing job.

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   4.9 out of 5

My Mother has been at The Potteries, for approximately three months and the care and unique personalised support she receives from the staff and management constantly surprises and impresses me.
My sister and I, are so pleased with every aspect of her care, that we are able to relax knowing she is in safe hands.
It is a pleasure to visit Mum now, as she is no longer anxious, but confident knowing there are staff around if she needs them.
The environment and facilities are so inviting, I especially enjoy the cafe as it feels as if you have been out to a lovely coffee shop.

The staff are so welcoming and friendly, greeting you by name on arrival and letting me know how Mum has been that day. There is a real family environment because you know they really care for your loved one.
The communication is excellent, as is the leadership by the management.
I wholeheartedly recommend The Potteries for their outstanding care and support, not only for your loved one but also for the family.

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   5 out of 5

My father has been in The Potteries now for a month. Whenever we visit, the place is very clean and tidy. Staff are always so so kind and helpful.
Dad seems very happy in his 'hotel' as he calls it. He is joining in the activities, doing things I never thought he would.
I would and have recommended The Potteries to a few people now.
We are so pleased Dad is with you. Thank you.

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   4.7 out of 5

Pleasant surroundings luxury home. Both my parents enjoyed their stay at The Potteries.

Staff were polite, friendly and helpful. The home is well kept and you feel at home. Lots of nice open space. The rooms are very comfortable and you are able to add your own personal belongings to help you feel at home. Quality nursing care was received and they were well cared for. Always clean and tidy. Food was good and wholesome. Lots of fun with activities if you so wished.

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   4.9 out of 5

My wife has been a resident for some 12 months. We have found the staff to be helpful and caring. Her accommodation is excellent and the general layout is pleasant.
Any minor complaints have always been dealt with promptly and with understanding.

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   4.5 out of 5

My father has been a resident at this wonderful care home for the past three and a half years. I have nothing but praise and admiration for the care and attentiveness from all staff, from the manager down to the maintenance staff. I would have no hesitation at all in recommending this brilliant facility to anyone who felt that a family member or friend would benefit from this home. My appreciation goes out to all at the fabulous Potteries.

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   4.4 out of 5

My husband and sister have been residents at The Potteries for a few months. Their rooms are light and airy, well maintained and their needs met immediately. During this time I have never heard a member of staff raise a voice or speak disrespectfully to any residents. The The Potteries held an Edwardian Garden Party recently. The staff entered into the spirit of the event- dressing up for the occasion and ensuring they could help as many as possible to attend. The catering was excellent. I could see the care, compassion and dedication they gave to their jobs. It was impressive.

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   4.4 out of 5

All the staff were so lovely, very helpful and did all they could in very difficult circumstances as my husband was so very difficult to deal with.
I cannot thank them enough for what they have done for him.
A very pleasant and welcoming atmosphere to visitors too.

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   4.9 out of 5

Mum was only there for 4 days, but how I wish we had come so much sooner. The atmosphere, the warmth, the friendliness, the care, the concern, the room, all of it - all top top marks. Particularly the friendliness and helpfulness of the carers. Mum was not at all well, but the way that she was cared for, the gentle way they managed her, in all her needs, was heartwarmingly truly inspiring. Even when she died, they were exceptional.
I will remain forever grateful that mum and us, her kids, were welcomed, cared for and treated with such respect.
(unable to rate appropriately Activities, as not taken part in - although from what I saw, they looked "good", ie interesting, entertaining).

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   4.9 out of 5

Very happy stay for 19 days, everyone very helpful and kind. Food excellent, room very nice, laundry good. Nothing to fault. Would not hesitate to stay again and thoroughly recommend The Potteries. Staff wonderful.

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   4.8 out of 5

It was the annual carnival in August, many of the residents were taken to see the floats, and some acted as unofficial judges. We made plaques with different slogans on, such as "Well done!".
We were fortunate the weather held whilst we were out watching the procession, we hadn't been in long before the heavens opened! We all enjoyed ourselves.

How likely would you be to recommend The Potteries? Likely

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Average Rating:   3.8 out of 5

This is the first time I have been in respite care, I chose to come to The Potteries to be near relatives who had previously visited the establishment on my behalf and who had been highly impressed with the excellent facilities and friendly staff. During my stay, I was made very welcome, and found the staff to be very friendly, caring and attentive, and nothing was too much trouble for them. The food was of high quality and plentiful. a range of activities was available every day. I am in my late forties and suffer from MS and from my short stay here, I would highly recommend The Potteries and Care UK to anyone considering respite care.

How likely would you be to recommend The Potteries? Likely

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Average Rating:   5 out of 5

My sister spent two weeks at The Potteries in respite care. She is in her late forties and suffers from severe M.S. Every single one of the staff made her feel most welcome and the care and attention she received was second to none. I was extremely impressed with the cleanliness of the whole establishment, the activities supplied to keep residents and amused and stimulated and the general feeling of happiness throughout. I would have no hesitation in recommending The Potteries to anyone.

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   5 out of 5

Mum has had a wonderful stay. My son and aunt have been visiting and said how well run and caring it is. Thank you for looking after my mum.

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   5 out of 5

Mum had a stroke in December 15 which increased her dementia and anxiety. She was sectioned under the Mental Health Act and sadly was unable to return home. The Pottery staff have been brilliant. I cannot thank them enough for the care they give to Mum and emotional support to me during this time. Mum is still very unsettled and a challenge to care for but they treat her with respect and maintain her dignity.

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   5 out of 5

Found that the care received by my mother was excellent. This made a difficult time for her and her family easier knowing she was being very well looked after. The management team, as well as the care nurses, are a credit to Care UK, The Potteries.

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   4.7 out of 5

I enjoyed my stay at The Potteries. I wish my health was better so I could have done more of the things that was on offer. Staff were very good and helpful.

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   5 out of 5

My mother is very content and settled at The Potteries. The staff are very welcoming to us as a family and my mother responds to the staff with smiles and limited conversation. She is always clean, enjoys her food and takes part in some of the activities. Her room, bathroom and bedding are always clean with no unpleasant odors. We are kept well informed of her well being. The only criticism would be the personal laundry- blouse, skirts and knitwear get quickly run through hot washing which is understandable but costly.

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   4.5 out of 5

Samantha Debenham, Marketing Support Administrator at The Potteries responded to this review on 26 Apr 2016:

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and will arrange for the care home manager at the home to get in touch and discuss any concerns with you in person.

The care home is fist class in all aspects.

How likely would you be to recommend The Potteries? Likely

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Average Rating:   4 out of 5

I love The Potteries for my Mums care, it is excellent, any time of the day I go she always looks clean, not always happy but that's her condition. All the girls are always pleasant and helpful and all get on well together. When I feel a bit tearful about my mum they make me a cup of tea and give me their complete understanding.

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   4.8 out of 5

We have always been impressed by the warm welcome and the ability to have a meal/light snack at the care home as we travel from London. Mother is always clean and freshly groomed and seems very happy. Staff always communicate effectively if there is a problem.

All the staff are kind, happy and caring towards the residents on mothers floor. Mother is no longer able to communicate verbally but staff are able to interpret her needs and requirements and we feel her care and the quality of support she receives is outstanding.

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   5 out of 5

I cannot recommend The Potteries highly enough. My mother is staying in The Potteries, the food is out of this world, all home cooking. The staff are the most wonderful people I have ever met. The nurse even does mum's nails. They are so kind and caring. All the office staff are so helpful and nothing is too much trouble. There are not enough words to describe how wonderful this home is, it is definitely 5 star and more.

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   4.8 out of 5

I am quite happy with the care my husband receives.
The staff are caring, kind and patient- often in difficult circumstances.
Having an activities manager is a brilliant arrangement. The one at The Potteries cannot be faulted. He is such a sweet asset.
Knowing that my husband is so well cared for at The Potteries gives me great peace of mind.

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   5 out of 5

My mother had been at the Potteries for 16 months requiring nursing care. She became ill in September 2015 and deteriorated over the next few months. She passed away 23/12/15.
In the last few days of her life the staff were genuinely concerned and made sure she was as comfortable as possible. On the night she died they could not have been more caring and concerned for mum and the family who were there.
It was their personal attentiveness that took us by surprise, they all cared so much knowing this was the end of her life.Their compassion was personal. I really cannot thank you all enough.

My father is in The Potteries also, their care and concern for him during and after mum's death was of the utmost highest level. I would recommend the Potteries Care home to anyone. All the staff are lovely.

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   4.8 out of 5

Since my nan has lived here she has been looked after very well, staff are so caring.

How likely would you be to recommend The Potteries? Extremely Likely

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Average Rating:   4.8 out of 5

Submit a Review for The Potteries

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

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Awards / Recognitions

December 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Potteries