The Potteries, Broadstone, Dorset
The Potteries, Broadstone, Dorset
The Potteries, Broadstone, Dorset

Opened in October 2013, The Potteries is a brand new care home that focuses on professional and personalised care provision, with superb interiors and attractive gardens.

A short drive from the seaside, residents have good access to amenities and independent living, while enjoying a purpose-built facility aimed towards a luxury lifestyle.

Pleasing additions to the home include a contemporary coffee shop, a cinema and a hair salon that is ideal for pampering.

Care UK staff are experienced in nursing and dementia care, with the aim being to get to know each resident's likes, dislikes and history and therefore to support them in the interests they enjoy.

Group: Care UK Nursing & Residential Care Services

Person in charge: Zita Turner (Home Manager)

Local Authority / Social Services: Borough of Poole Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Potteries: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 The Potteries has a Review Score of 9.4 (9.444)

The Review Score of 9.4 (maximum of 10) for The Potteries is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for The Potteries in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.756 for The Potteries is calculated as follows: ( (252 Excellents x 5) + (46 Goods x 4) + (13 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 312 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.688 Points relating to the number of positive Reviews for The Potteries is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 11 Reviews ÷ 16 Target = 0.688

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    22
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Potteries?

  • Extremely LIKELY
    23
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Potteries

  • Daughter of Resident/Service User
    13
  • Resident / Service User
    4
  • Wife of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • more

As soon as you walk through the main entrance door you are made welcome. Everyone is very friendly and always helpful. The home is light and airy. There are always things going on for the residents. All staff talk to you and make sure that you are happy with everything. They always keep me well informed about my mum. She is always clean and tidy. I think they all do an amazing job.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Mother has been at The Potteries, for approximately three months and the care and unique personalised support she receives from the staff and management constantly surprises and impresses me.
My sister and I, are so pleased with every aspect of her care, that we are able to relax knowing she is in safe hands.
It is a pleasure to visit Mum now, as she is no longer anxious, but confident knowing there are staff around if she needs them.
The environment and facilities are so inviting, I especially enjoy the cafe as it feels as if you have been out to a lovely coffee shop.

The staff are so welcoming and friendly, greeting you by name on arrival and letting me know how Mum has been that day. There is a real family environment because you know they really care for your loved one.
The communication is excellent, as is the leadership by the management.
I wholeheartedly recommend The Potteries for their outstanding care and support, not only for your loved one but also for the family.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been in The Potteries now for a month. Whenever we visit, the place is very clean and tidy. Staff are always so so kind and helpful.
Dad seems very happy in his 'hotel' as he calls it. He is joining in the activities, doing things I never thought he would.
I would and have recommended The Potteries to a few people now.
We are so pleased Dad is with you. Thank you.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Very Poor

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Pleasant surroundings luxury home. Both my parents enjoyed their stay at The Potteries.

Staff were polite, friendly and helpful. The home is well kept and you feel at home. Lots of nice open space. The rooms are very comfortable and you are able to add your own personal belongings to help you feel at home. Quality nursing care was received and they were well cared for. Always clean and tidy. Food was good and wholesome. Lots of fun with activities if you so wished.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife has been a resident for some 12 months. We have found the staff to be helpful and caring. Her accommodation is excellent and the general layout is pleasant.
Any minor complaints have always been dealt with promptly and with understanding.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My father has been a resident at this wonderful care home for the past three and a half years. I have nothing but praise and admiration for the care and attentiveness from all staff, from the manager down to the maintenance staff. I would have no hesitation at all in recommending this brilliant facility to anyone who felt that a family member or friend would benefit from this home. My appreciation goes out to all at the fabulous Potteries.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My husband and sister have been residents at The Potteries for a few months. Their rooms are light and airy, well maintained and their needs met immediately. During this time I have never heard a member of staff raise a voice or speak disrespectfully to any residents. The The Potteries held an Edwardian Garden Party recently. The staff entered into the spirit of the event- dressing up for the occasion and ensuring they could help as many as possible to attend. The catering was excellent. I could see the care, compassion and dedication they gave to their jobs. It was impressive.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

All the staff were so lovely, very helpful and did all they could in very difficult circumstances as my husband was so very difficult to deal with.
I cannot thank them enough for what they have done for him.
A very pleasant and welcoming atmosphere to visitors too.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Respite care of an exceptional standard provided for my father. I cannot praise every aspect of his stay enough. Superb.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was only there for 4 days, but how I wish we had come so much sooner. The atmosphere, the warmth, the friendliness, the care, the concern, the room, all of it - all top top marks. Particularly the friendliness and helpfulness of the carers. Mum was not at all well, but the way that she was cared for, the gentle way they managed her, in all her needs, was heartwarmingly truly inspiring. Even when she died, they were exceptional.
I will remain forever grateful that mum and us, her kids, were welcomed, cared for and treated with such respect.
(unable to rate appropriately Activities, as not taken part in - although from what I saw, they looked "good", ie interesting, entertaining).

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy stay for 19 days, everyone very helpful and kind. Food excellent, room very nice, laundry good. Nothing to fault. Would not hesitate to stay again and thoroughly recommend The Potteries. Staff wonderful.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It was the annual carnival in August, many of the residents were taken to see the floats, and some acted as unofficial judges. We made plaques with different slogans on, such as "Well done!".
We were fortunate the weather held whilst we were out watching the procession, we hadn't been in long before the heavens opened! We all enjoyed ourselves.

How likely would you be to recommend The Potteries? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

This is the first time I have been in respite care, I chose to come to The Potteries to be near relatives who had previously visited the establishment on my behalf and who had been highly impressed with the excellent facilities and friendly staff. During my stay, I was made very welcome, and found the staff to be very friendly, caring and attentive, and nothing was too much trouble for them. The food was of high quality and plentiful. a range of activities was available every day. I am in my late forties and suffer from MS and from my short stay here, I would highly recommend The Potteries and Care UK to anyone considering respite care.

How likely would you be to recommend The Potteries? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister spent two weeks at The Potteries in respite care. She is in her late forties and suffers from severe M.S. Every single one of the staff made her feel most welcome and the care and attention she received was second to none. I was extremely impressed with the cleanliness of the whole establishment, the activities supplied to keep residents and amused and stimulated and the general feeling of happiness throughout. I would have no hesitation in recommending The Potteries to anyone.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has had a wonderful stay. My son and aunt have been visiting and said how well run and caring it is. Thank you for looking after my mum.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum had a stroke in December 15 which increased her dementia and anxiety. She was sectioned under the Mental Health Act and sadly was unable to return home. The Pottery staff have been brilliant. I cannot thank them enough for the care they give to Mum and emotional support to me during this time. Mum is still very unsettled and a challenge to care for but they treat her with respect and maintain her dignity.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Found that the care received by my mother was excellent. This made a difficult time for her and her family easier knowing she was being very well looked after. The management team, as well as the care nurses, are a credit to Care UK, The Potteries.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

I enjoyed my stay at The Potteries. I wish my health was better so I could have done more of the things that was on offer. Staff were very good and helpful.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is very content and settled at The Potteries. The staff are very welcoming to us as a family and my mother responds to the staff with smiles and limited conversation. She is always clean, enjoys her food and takes part in some of the activities. Her room, bathroom and bedding are always clean with no unpleasant odors. We are kept well informed of her well being. The only criticism would be the personal laundry- blouse, skirts and knitwear get quickly run through hot washing which is understandable but costly.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Samantha Debenham, Marketing Support Administrator at The Potteries responded to this review on 26 Apr 2016:

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and will arrange for the care home manager at the home to get in touch and discuss any concerns with you in person.

The care home is fist class in all aspects.

How likely would you be to recommend The Potteries? Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

I love The Potteries for my Mums care, it is excellent, any time of the day I go she always looks clean, not always happy but that's her condition. All the girls are always pleasant and helpful and all get on well together. When I feel a bit tearful about my mum they make me a cup of tea and give me their complete understanding.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

We have always been impressed by the warm welcome and the ability to have a meal/light snack at the care home as we travel from London. Mother is always clean and freshly groomed and seems very happy. Staff always communicate effectively if there is a problem.

All the staff are kind, happy and caring towards the residents on mothers floor. Mother is no longer able to communicate verbally but staff are able to interpret her needs and requirements and we feel her care and the quality of support she receives is outstanding.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot recommend The Potteries highly enough. My mother is staying in The Potteries, the food is out of this world, all home cooking. The staff are the most wonderful people I have ever met. The nurse even does mum's nails. They are so kind and caring. All the office staff are so helpful and nothing is too much trouble. There are not enough words to describe how wonderful this home is, it is definitely 5 star and more.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Excellent

I am quite happy with the care my husband receives.
The staff are caring, kind and patient- often in difficult circumstances.
Having an activities manager is a brilliant arrangement. The one at The Potteries cannot be faulted. He is such a sweet asset.
Knowing that my husband is so well cared for at The Potteries gives me great peace of mind.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother had been at the Potteries for 16 months requiring nursing care. She became ill in September 2015 and deteriorated over the next few months. She passed away 23/12/15.
In the last few days of her life the staff were genuinely concerned and made sure she was as comfortable as possible. On the night she died they could not have been more caring and concerned for mum and the family who were there.
It was their personal attentiveness that took us by surprise, they all cared so much knowing this was the end of her life.Their compassion was personal. I really cannot thank you all enough.

My father is in The Potteries also, their care and concern for him during and after mum's death was of the utmost highest level. I would recommend the Potteries Care home to anyone. All the staff are lovely.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Since my nan has lived here she has been looked after very well, staff are so caring.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

December 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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