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The Potteries

187 York Road, Broadstone, Dorset BH18 8ES
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We felt very lucky to have found such a modern, clean, family friendly care homeJ O(Daughter of Resident/Service User)
The Potteries, Broadstone
The Potteries, Broadstone
The Potteries, Broadstone

The Potteries is a luxury, purpose-built care home in Broadstone. The team provides expert residential, dementia and nursing care for respite and permanent residents. They also offer compassionate end of life care.

A short drive from the seaside of Poole in Dorset, residents can enjoy an array of superb, newly refurbished facilities at the home, including a café, cinema room and hair and beauty salon. The home even has its own...  

Care Provided by The Potteries

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,645From £1,850
Residential Dementia CareFrom £1,740From £1,957
Nursing CareFrom £1,995From £2,244
Nursing Dementia CareFrom £2,090From £2,351
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.

Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Use of in-house pub
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact The Potteries to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Zita Turner(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Parking

  • Parking on-site

The Potteries Reviews (155)

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9.8

The Potteries has a Review Score of 9.8 (9.780) out of 10, based on 42 reviews in the last 2 years. Over all time The Potteries has 155 reviews.

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Review from Barry S (Nephew of Resident) published on 9 July 2026 Submitted via Postal Card
Overall Experience
From the outset the admission process was made as easy as possible and therefore relatively stress free. From the admission in August 2024 everyone went out of their way to make her comfortable and welcome in her new home.
Whilst there she enjoyed many of the activities and excursions and the special treats provided or special occassions ie: Birthdays.

She also very much enjoyed a daily visit to the tea bar for coffee and cake.

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Review from Stuart B (Son of Resident) published on 22 June 2026 Submitted via Website
Overall Experience

I would like to express my sincere gratitude to all the staff for the outstanding care, compassion, and dignity shown to my mother during her final days. Your kindness, professionalism, and unwavering support provided great comfort not only to her but also to our entire family at a very difficult time. We will always be grateful for the respect, warmth, and exceptional care you gave her, ensuring she was comfortable and treated with dignity until the end.

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Review from Jackie V (Daughter of Resident) published on 22 May 2026 Submitted via Postal Card
Overall Experience

The careers and nurses were kind. Gave mum safety and security. Very kind and helpful. They did there very best. Despite being short staffed.

Reply from Samantha Debenham, Reviews Team at The Potteries
Thank you for taking the time to leave some wonderful feedback for The Potteries.

We are so pleased to hear that you found the staff to be kind, helpful and provided your mum with safety and security. The team hold themselves to a very high standard and your kind words will be appreciated by them...  

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Review from Andrew M (Son of Resident) published on 20 May 2026 Submitted via Postal Card
Overall Experience

Mum has been very well cared for loved the activities and walks in the garden which is excellent. It keep run activities which is very impactful. The staff treat the residents with a great deal of dignity and care. Excellent job by all.

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Review from Poppy M (Granddaughter of Resident) published on 20 May 2026 Submitted via Postal Card
Overall Experience

I regularly visit my grandma and am met by wonderful, caring staff who can't do enough for our grandma. We feel at peace knowing she is at The Potteries. She interacts with other residents and staff and always has activities to keep her occupied. Our favourite is the cafe where the whole family can came and socialise with delicious tea and cakes.

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Review from Darren T (Nephew of Resident) published on 14 May 2026 Submitted via Website
Overall Experience
Would like to say a massive Thank you to all the staff at The Potteries

My Uncle has been a resident for the past months and the dedication and genuine care shown to him gave him great dignity and ensured he got the most out of these past months. Nothing was too much trouble and the great communication between everyone involved made a difficult time as easy as it could be.Thank you..

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Review from T S (Wife of Resident) published on 24 March 2026 Submitted via Website
Overall Experience

My daughter and I visited The Potteries in June 2025 and I knew from the outset that this would be the home of my choice for my husband. I liked the spacious ground floor entrance, the friendliness of the staff and on listening as to how the dementia residents are cared for, I felt at ease. I felt that whilst, at first, things may be difficult once settled, all would be well. My husband became a resident in July 2025 and with the care, kindness and understanding shown to him in those first few weeks settled far better than I had anticipated . From the very outset I felt "at home", and that I could talk to any member of staff about any concerns that I may have regarding my husband. My husband has now been a resident at The Potteries for eight months during which time the care that he has received has been exceptional, the activities and the one to one sessions provided by the lifestyle team are amazing and that we can now, once more, enjoy our time together as husband and wife.

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Review from Mike K (Son of Resident) published on 24 March 2026 Submitted via Website
Overall Experience

The Potteries Care Home is a lovely and well preserved home that provides caring and supportive staff throughout. It also offers very good facilities, accommodating no only (and more importantly its residents), but also families and visitors. For example, it presents a lovely refreshments area, offering hot and cold beverages, cakes etc, for residents, family and friends to enjoy in a comfortable environment. Furthermore, provides a comprehensive selection of activities for residents to choose from and enjoy weekly.

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Review from R W (Son of Resident) published on 24 March 2026 Submitted via Website
Overall Experience

My mother has been a resident at The Potteries for over three years and I am pleased with the care she receives. Mum is physically disabled but mentally agile; it's reassuring to see her needs considered and supported - this is routinely reflected in her cheerful disposition. The staff are kind and patient, and willing to answer questions, quickly sort any issues, and will often go 'a step beyond'. The Potteries is welcoming and clean, and the family is reassured that mum is in the best hands: safe, well cared for, and happy.

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Review from J B (Daughter of Resident) published on 4 March 2026 Submitted via Website
Overall Experience
My mother has been a resident at The Potteries for some time now, and overall we have been very pleased with the care she receives. The staff are kind, patient and treat her with dignity and respect, which gives us real peace of mind as a family. They are approachable and willing to answer questions, and communication has generally been good.
It's reassuring to see that Mum is comfortable, well looked after and supported with her individual needs. The team work hard in what can be a demanding environment, and their dedication shows in the way they interact with residents.
The home itself is clean and welcoming, and there is a friendly atmosphere when we visit. We appreciate the efforts made to keep Mum engaged in inclusive activities.

We feel Mum is in good hands and are grateful for the support provided to her and to us as a family.

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Review from L T (Granddaughter of Resident) published on 17 February 2026 Submitted via Website
Overall Experience

My gran is very happy at the Potteries. After residing in other local homes that could not meet her needs. She loves the activities and said the food is amazing. All the staff are very kind and caring. She is living her best life! Thank you to everyone at The Potteries, you all do an amazing job.

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Review from D L (Son of Resident) published on 12 February 2026 Submitted via Website
Overall Experience

Lovely modern,welcoming care home situated in a quiet residential area with good public transport links. All staff and management are very attentive and really do make residents and visitors feel valued. Im confident my mother's getting the best care possible at The Potteries.

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Review from Lisa F (Daughter of Resident) published on 3 February 2026 Submitted via Website
Overall Experience
Dad stayed at the potteries for respite. He was well looked after. The staff were all friendly and nothing was too much.
Dad was fussy with food and they made sure they changed his menu to suit his likes and dislikes each day, so he always had foods he wanted.
The activities were always fun and engaging and dad enjoyed being there to take it all in.
Rooms are big and well equipped.
Having nurses on hand was great for him too.

Was a shame he had to go home.

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Review from J O (Daughter of Resident) published on 30 January 2026 Submitted via Website
Overall Experience
Mum spent almost five years at the Potteries. We felt very lucky to have found such a modern, clean, family friendly care home.
There are some exceptional members of staff that go above and beyond and helped make my mum's time at the Potteries as enjoyable as it could be in the late stages of Dementia.
We were devastated when we had to move mum to a different care home due to financial reasons. Unfortunately mum did not adjust well to the move and passed away shortly after.

I have fond memories of mum's time at the potteries.

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Review from Sara D (Daughter-in-law of Resident) published on 8 January 2026 Submitted via Postal Card
Overall Experience

We visited The Potteries for the 1st time this month as we live in Canada. My MIL has been there since June and seems very happy and settled. The staff were very involved and interactive with all the residents and it was reassuring to see how much everyone was cared for. It is so nice to see how much was going on and to see the enrichment programs offered. Thank you for all you do for the residents.

Reply from Caroline Hearne, Reviews Team at The Potteries
Hi Sara D (daughter-In-Law Of Resident) thank you for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
Many thanks

The Potteries team.

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Review from Ann B (Daughter of Resident) published on 7 January 2026 Submitted via Postal Card
Overall Experience

I was very happy with the respite care my mum received. The care workers were kind and respectful to her needs. Mum was made to feel at home. The activites were good and she loved going to the cafe with family and having coffee and cake. I would definitely recommend The Potteries.

Reply from Caroline Hearne, Reviews Team at The Potteries
Hi Ann B (daughter Of Resident)
Thank you for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
Many thanks

The Potteries team.

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Review from Cerie N (Wife of Resident) published on 7 January 2026 Submitted via Postal Card
Overall Experience

My husband has been in your care for 2 years and has been well cared for throughout. Staff are all friendly and did everything that they could to make him happy and comfortable. I was kept in touch with any changes and I knew he was in good hands. I would recommend The Potteries to anybody needing care and friendship.

Reply from Caroline Hearne, Reviews Team at The Potteries
Hi Cerie N (wife Of Resident)
Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for taking the time to leave us feedback about your experience.
Many thanks and best wishes

The Potteries team.

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Review from A P (Resident / Service User) published on 5 January 2026 Submitted via Postal Card
Overall Experience

The Potteries is excellent. All the staff are caring, kind, helpful, friendly and approachable. They react quickly to any queries. The home has a cosy and warm atmosphere and is kept clean and tidy. I have been at The Potteries for 3 weeks now and have settled in well and am also enjoying the food and some activities. A carer or nurse will check on me every hour and help me at meal times. I could not wish to be in a better care home, it is perfect for me.

Reply from Caroline Hearne, Reviews Team at The Potteries
Hi A P (resident )
Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks

The Potteries team.

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Review from A W (Daughter of Resident) published on 22 December 2025 Submitted via Postal Card
Overall Experience

Mum has lived at The Potteries for just over 5 years. During this time her care has been excellent and the support for the family has been decorated with new furniture too which is very welcome. The current staff are all so friendly and the food is excellent.

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Review from Heather B (Daughter of Resident) published on 12 December 2025 Submitted via Postal Card
Overall Experience

My mother spent 3 weeks in The Potteries care home. The room was lovely overlooking the gardens. We were met by the manager who explored everything to us. Even had a welcome card and gift bag - nice touch. Staff seemed caring, everywhere was very clean and residents seemed content. The lady on reception was a bit distant, no conversation - a visitor to my mum also mentioned this. Otherwise mum seemed very happy.

Reply from Samantha Debenham, Reviews Team at The Potteries
Thank you for sharing your thoughts regarding The Potteries. Your kind words about our home and our staff are greatly appreciated.

We would like to assure you that our staff always enjoy seeing loved ones visiting the home and spending time with residents. We apologise if you felt any disconnect...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (50) & Events (0)

News
  • 29 May 2026

    A Poole care home has surprised a former opera singer with a very special birthday experience. Zara Taken, who lives at Care UK’s The Potteries on York Road in Broadstone,...

  • 29 May 2026

    A resident at a care home in Poole who has a passion for all things verse is celebrating World Poetry Day by sharing her deep love for the art. Ann...

  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

Upcoming Events

There are no upcoming events for The Potteries.

Awards / Recognitions (120)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for The Potteries.

Meet the Team (1)

Zita Turner
Zita TurnerJob Title:Home Manager

I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does. Even now, I’m always ready to roll up my sleeves and help if the need arises.

I believe that effective care is personalised care. Our team gets to know each resident well. We know what they enjoy doing, and we help them to continue to experience those things.

It’s also vital to keep up-to-date with developments in care so that we can bring benefits to residents. We recently took delivery of a Tovertafel, or ‘magic table’, which uses the latest technology to enable residents to play simple, fun interactive games, either on their own or with others. The tables have proven benefits: helping people who are living with dementia to develop their communication and cognitive skills and mobility.

Frequently Asked Questions about The Potteries

What types of Care is The Potteries registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Potteries have?

There are 80 Single Rooms.

What are the Facilities & Services at The Potteries?

Own Furniture if required, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is The Potteries to the centre of Broadstone?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Potteries to verify any information. View our terms and conditions. The Potteries has an Enhanced Service -more info.