The Potteries

187 York Road, Broadstone BH18 8ES
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9.8 145 Reviews
  • The Potteries, Broadstone
The Potteries is a luxury, purpose-built care home in Broadstone. The team provides expert residential, dementia and nursing care for respite and permanent residents. They also offer compassionate end of life care.

A short drive from the seaside of Poole in Dorset, residents can enjoy an array of superb, newly refurbished facilities at the home, including a café, cinema room and hair and beauty salon. The home even has its own pub.

The team provide high-quality person-centred care. They get to know each resident, creating care and lifestyle plans tailored to their needs, supporting residents to live fun and fulfilling lives at The Potteries.

The Potteries is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.

The Potteries is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided by The Potteries

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1645
  • Self-Funded Residential Dementia Care: from £1740
  • Self-Funded Nursing Care: from £1995
  • Self-Funded Nursing Dementia Care: from £2090
  • RESPITE Self-Funded Residential Care: from £1855
  • RESPITE Self-Funded Residential Dementia Care: from £1950
  • RESPITE Self-Funded Nursing Care: from £2205
  • RESPITE Self-Funded Nursing Dementia Care: from £2300

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Use of in-house pub
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact The Potteries to find out the exact price for your requirements.

Contact The Potteries to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Potteries to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Zita Turner (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Parking on-site

The Potteries Reviews (145)

9.8

The Potteries has a Review Score of 9.8 (9.799) out of 10, based on 38 reviews in the last 2 years.
Over all time The Potteries has 145 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Potteries
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Total of 145, showing 1-20
Review from J O (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent almost five years at the Potteries. We felt very lucky to have found such a modern, clean, family friendly care home.
There are some exceptional members of staff that go above and beyond and helped make my mum's time at the Potteries as enjoyable as it could be in the late stages of Dementia.
We were devastated when we had to move mum to a different care home due to financial reasons. Unfortunately mum did not adjust well to the move and passed away shortly after.
I have fond memories of mum's time at the potteries.
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Review from Sara D (Daughter-in-law of Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited The Potteries for the 1st time this month as we live in Canada. My MIL has been there since June and seems very happy and settled. The staff were very involved and interactive with all the residents and it was reassuring to see how much everyone was cared for. It is so nice to see how much
was going on and to see the enrichment programs offered. Thank you for all you do for the residents.
Reply from Caroline Hearne, Reviews Team at The PotteriesHi Sara D (daughter-In-Law Of Resident) thank you for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
Many thanks
The Potteries team.
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Review from Ann B (Daughter of Resident) published on 7 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very happy with the respite care my mum received. The care workers were kind and respectful to her needs. Mum was made to feel at home. The activites were good and she loved going to the cafe with family and having coffee and cake. I would definitely recommend The Potteries.
Reply from Caroline Hearne, Reviews Team at The PotteriesHi Ann B (daughter Of Resident)
Thank you for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
Many thanks
The Potteries team.
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Review from Cerie N (Wife of Resident) published on 7 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in your care for 2 years and has been well cared for throughout. Staff are all friendly and did everything that they could to make him happy and comfortable. I was kept in touch with any changes and I knew he was in good hands. I would recommend The Potteries to anybody needing care
and friendship.
Reply from Caroline Hearne, Reviews Team at The PotteriesHi Cerie N (wife Of Resident)
Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for taking the time to leave us feedback about your experience.
Many thanks and best wishes
The Potteries team.
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Review from A P (Resident) assisted by family/friend published on 5 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Potteries is excellent. All the staff are caring, kind, helpful, friendly and approachable. They react quickly to any queries. The home has a cosy and warm atmosphere and is kept clean and tidy. I have been at The Potteries for 3 weeks now and have settled in well and am also enjoying the food and
some activities. A carer or nurse will check on me every hour and help me at meal times. I could not wish to be in a better care home, it is perfect for me.
Reply from Caroline Hearne, Reviews Team at The PotteriesHi A P (resident )
Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks
The Potteries team.
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Review from A W (Daughter of Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has lived at The Potteries for just over 5 years. During this time her care has been excellent and the support for the family has been decorated with new furniture too which is very welcome. The current staff are all so friendly and the food is excellent.
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Review from Heather B (Daughter of Resident) published on 12 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother spent 3 weeks in The Potteries care home. The room was lovely overlooking the gardens. We were met by the manager who explored everything to us. Even had a welcome card and gift bag - nice touch. Staff seemed caring, everywhere was very clean and residents seemed content. The lady on reception
was a bit distant, no conversation - a visitor to my mum also mentioned this. Otherwise mum seemed very happy.
Reply from Samantha Debenham, Reviews Team at The PotteriesThank you for sharing your thoughts regarding The Potteries. Your kind words about our home and our staff are greatly appreciated.
We would like to assure you that our staff always enjoy seeing loved ones visiting the home and spending time with residents. We apologise if you felt any disconnect from our staff during your visit.
We encourage you to reach out to the Home Manager directly to discuss your concerns in further detail. They are always glad to address any worries or issues and provide a swift resolution.
Once again, thank you for sharing your feedback for The Potteries. Your input is invaluable to us.
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Review from David H (Son of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
An absolutely wonderful place, the most caring staff and management . My mother sadly passed away after receiving the best care ever! Her time at the Potteries was a lovely time and her care was second to none. The knowledge of her living in a safe, secure and loving environment have helped the closure
of her life for me in the dealings with the Potteries.
Thank you to everyone single person for their dedication to assisting in the last years of my mothers life!
Reply from Caroline Hearne, Reviews Team at The PotteriesHi David H (son Of Resident)
Thank you very much for taking the time to leave us feedback about your experience with us.
At The Potteries Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It was our pleasure looking after your mother, we will pass on your wonderful positive feedback to the staff.
Thank you for your time.
Many thanks and kind regards
The Potteries team.
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Review from K H (Son of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was here for 18 months. She had dementia. Her care was second to none. Unfortunately she passed away in August. The staff attitude through the sad time was lovely. Caring and so helpful throughout. I thoroughly recommend The Potteries.
Reply from Caroline Hearne, Reviews Team at The PotteriesHi K H (son Of Resident)
Thank you very much for taking the time to leave us feedback about your experience with us.
At The Potteries Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It was our pleasure looking after your mother, we will pass on your wonderful positive feedback to the staff.
Many thanks and kind regards
The Potteries team.
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Review from John S (Respite Resident) assisted by family/friend published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay was respite care for 4 weeks, in which time I was extremely well looked after. The staff were very kind, friendly and helpful. The food and activities were all 1st class.
I returned on 15th August for the VJ Day party, which was very enjoyable.
I would thoroughly recommend The Potteries.
Reply from Caroline Hearne, Reviews Team at The PotteriesHi John S (respite Resident)
Thank you very much for taking the time to leave us feedback about your experience John, we were so pleased to see you again at our VJ anniversary garden party.
At The Potteries Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We hope to see you again at one of our many events.
Best wishes and take good care.
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Review from Julie V (Niece of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 2 aunts were at The Potteries together receiving end of life care. I cannot praise the care home enough for the outstanding care dignity and respect both aunts received. Everything was tailored to their needs and nothing was too much trouble. All the staff in their uniforms was nice to see to understand
their roles and all staff were so polite and super friendly. I stayed overnight in a guest room to be with my aunts 24/7 so I saw day & night staff and all were equal in delivering their first class care. The food was very good as well with a choice of "home-cooked" meals everyday and taking them to the cafe for coffee & cake felt like a real treat to them.
I would highly recommend The Potteries Care Home to anyone seeking care for a relative in Poole. Well done to all of you!
Reply from Caroline Hearne, Reviews Team at The PotteriesHi Julie V thank you very much for taking the time to leave us feedback about your experience.
It was our absolute pleasure to look after your two aunts.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks
The Potteries team.
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Review from J M (Wife of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As the weeks pass, I have become more and more impressed by The Potteries! All the employees are so welcoming and friendly, always greeting residents by their first name. They are also always smartly dressed (and colour coded too!). The food is interesting, well balanced, and the Help Yourself Cafe
is excellent (particularly now after the new machine has been installed)! Residents' clothes are washed and ironed daily. There is a lovely garden to walk in for exercise. There are daily activities, and the "one-to-ones" are extremely popular. Local musicians visit and are very much appreciated.
Reply from Caroline Hearne, Reviews Team at The PotteriesHi J M thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks
The Potteries team.
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Review from Elizabeth W (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident since April of this year, and I can't praise all the staff enough. They all know her by name and treat her with genuine kindness and respect. She takes part in many of the activities offered, and the activities team clearly put a lot of effort into creating a fun and stimulating
environment for the residents. The home is always clean and really welcoming, and the cakes in the cafe are delicious! I am pleased with the care she receives, and it gives me peace of mind knowing she's in such capable hands.
Reply from Caroline Hearne, Reviews Team at The PotteriesHi Elizabeth W thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time.
Many thanks
The Potteries team.
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Review from Rachel K (Friend of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for all the incredible care and compassion shown to my friends. All staff, throughout our time in The Potteries went above and beyond with the care delivered. The care for those approaching their final days, and the compassion for family and friends, makes a very difficult situation more bearable.
Thank you especially to the manager and also the kind nurse who was so gentle.
Reply from Caroline Hearne, Reviews Team at The PotteriesHi Rachel K thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks
The Potteries team.
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Review from Sarah M (Daughter of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very happy with the service and environment provided by The Potteries. Dad is safe - our primary concern, but also cared for, genuinely, by all the staff, from the nursing staff providing his primary care through to front of house and maintenance. Everyone knows Dad's name and they all
say hello and make the time to engage with him. The activities are also second to none, they're varied and engaging and are keeping his spirits high. I would love to see more 'DIY' type activities for dad - he loved the gentleman's club but it is only once a month. If there was a possibility of more of this, that would be great!
Reply from Samantha Debenham, Reviews Team at The PotteriesThank you for sharing your thoughtful feedback regarding The Potteries. We are incredibly pleased to hear that your father feels safe, supported, and comfortable in our home. Your comments regarding our staff are also greatly appreciated. We welcome your feedback regarding activities. We always aim to provide an array of activities to cater to all residents and are constantly revising and developing our activity schedules to accommodate this. Once again, thank you for sharing your thoughts regarding The Potteries. Your input is invaluable to us and allows us the opportunity to develop and improve the standard of care we provide.
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Review from Dawn W (Daughter of Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would have no hesitation in recommending The Potteries for the care of their loved one. Our mum was so happy there, and her last few weeks of life were treated with genuine care and dignity. All levels of staff were outstanding and showed genuine care and support, not only to mum, but also us as a
family. Nothing was too much trouble. We cannot thank you all enough for your love and understanding in those last few weeks.
Reply from Caroline Hearne, Reviews Team at The PotteriesHi Dawn W thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time.
Many thanks
The Potteries team.
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Review from Susan J (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fabulous place - Mum loves it! The staff are fab!
Reply from Caroline Hearne, Reviews Team at The PotteriesHi Susan J thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time.
Many thanks
The Potteries team.
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Review from Tom M (Son of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have all been very impressed with The Potteries. They have gone out of their way to make sure my father has settled in. They have gone the extra mile to help with his rehabilitation when the NHS hasn't really been able to help him yet due to a lack of resources. All members of staff are very polite
and are always smiling. We couldn't have asked for more.
Reply from Caroline Hearne, Reviews Team at The PotteriesHi Tom M thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us any further specific feedback, please use the form on the feedback page of the Care UK website.
Thank you for your time, and we look forward to hearing from you.
Many thanks
The Potteries team.
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Review from L T (Granddaughter of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My gran lives at The Potteries. She has lived in many care homes and by far this is the best! The food is fantastic, as well as the activities. The staff are very caring and engaging. My gran loves living here and we can not thank the staff enough.
Reply from Caroline Hearne, Reviews Team at The PotteriesThank you for your time

Many thanks
The Potteries team.
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Review from T B (Son of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The key strength of The Potties is the staff. They genuinely care and pay real attention to the residents and their needs. This strength is reinforced by the team, including several long term employees, ensuring consistency of care standards as well as a familiar environment to residents.
Reply from Caroline Hearne, Reviews Team at The PotteriesHi T B thank you for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care. If you would like to provide us any further specific feedback, please use the form on the feedback page of the Care UK website.
Thank you for your time, and we look forward to hearing from you.
Many thanks
The Potteries team
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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for The Potteries is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.799 for The Potteries is calculated as follows: ( (375 Excellents x 5) + (57 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 448 Ratings = 4.799
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Potteries is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (104)

Meet the Team (1)

Zita

Zita Turner

Job Title: Home Manager

I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does. Even now, I’m always ready to roll up my sleeves and help if the need arises.


I believe that effective care is personalised care. Our team gets to know each resident well. We know what they enjoy doing, and we help them to continue to experience those things.


It’s also vital to keep up-to-date with developments in care so that we can bring benefits to residents. We recently took delivery of a Tovertafel, or ‘magic table’, which uses the latest technology to enable residents to play simple, fun interactive games, either on their own or with others. The tables have proven benefits: helping people who are living with dementia to develop their communication and cognitive skills and mobility.

Frequently Asked Questions about The Potteries

What types of Care is The Potteries registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Potteries have?

There are 80 Single Rooms.

What are the Facilities & Services at The Potteries?

Own Furniture if required, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Potteries to the centre of Broadstone?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

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