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The Potteries

187 York Road, Broadstone, Dorset BH18 8ES
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We felt very lucky to have found such a modern, clean, family friendly care homeJ O(Daughter of Resident/Service User)
The Potteries, Broadstone
The Potteries, Broadstone
The Potteries, Broadstone

The Potteries is a luxury, purpose-built care home in Broadstone. The team provides expert residential, dementia and nursing care for respite and permanent residents. They also offer compassionate end of life care.

A short drive from the seaside of Poole in Dorset, residents can enjoy an array of superb, newly refurbished facilities at the home, including a café, cinema room and hair and beauty salon. The home even has its own...  

Care Provided by The Potteries

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,645From £1,850
Residential Dementia CareFrom £1,740From £1,957
Nursing CareFrom £1,995From £2,244
Nursing Dementia CareFrom £2,090From £2,351
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.

Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Use of in-house pub
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact The Potteries to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Zita Turner(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Parking

  • Parking on-site

The Potteries Reviews (155)

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9.8

The Potteries has a Review Score of 9.8 (9.780) out of 10, based on 42 reviews in the last 2 years. Over all time The Potteries has 155 reviews.

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Showing 155 reviews matching selected criteria
Review from M D (Resident / Service User) published on 11 October 2016 Submitted via Postal Card
Overall Experience
It was the annual carnival in August, many of the residents were taken to see the floats, and some acted as unofficial judges. We made plaques with different slogans on, such as "Well done!".

We were fortunate the weather held whilst we were out watching the procession, we hadn't been in long before the heavens opened! We all enjoyed ourselves.

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Review from Bridget C (Resident / Service User) published on 11 October 2016 Submitted via Postal Card
Overall Experience

This is the first time I have been in respite care, I chose to come to The Potteries to be near relatives who had previously visited the establishment on my behalf and who had been highly impressed with the excellent facilities and friendly staff. During my stay, I was made very welcome, and found the staff to be very friendly, caring and attentive, and nothing was too much trouble for them. The food was of high quality and plentiful. a range of activities was available every day. I am in my late forties and suffer from MS and from my short stay here, I would highly recommend The Potteries and Care UK to anyone considering respite care.

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Review from Jennifer T (Sister of Resident) published on 11 October 2016 Submitted via Postal Card
Overall Experience

My sister spent two weeks at The Potteries in respite care. She is in her late forties and suffers from severe M.S. Every single one of the staff made her feel most welcome and the care and attention she received was second to none. I was extremely impressed with the cleanliness of the whole establishment, the activities supplied to keep residents and amused and stimulated and the general feeling of happiness throughout. I would have no hesitation in recommending The Potteries to anyone.

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Review from D P (Daughter of Resident) published on 4 October 2016 Submitted via Postal Card
Overall Experience

Mum has had a wonderful stay. My son and aunt have been visiting and said how well run and caring it is. Thank you for looking after my mum.

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Review from Linda H (Daughter of Resident) published on 20 September 2016 Submitted via Postal Card
Overall Experience

Mum had a stroke in December 15 which increased her dementia and anxiety. She was sectioned under the Mental Health Act and sadly was unable to return home. The Pottery staff have been brilliant. I cannot thank them enough for the care they give to Mum and emotional support to me during this time. Mum is still very unsettled and a challenge to care for but they treat her with respect and maintain her dignity.

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Review from Michael B (Son of Resident) published on 13 September 2016 Submitted via Postal Card
Overall Experience

Found that the care received by my mother was excellent. This made a difficult time for her and her family easier knowing she was being very well looked after. The management team, as well as the care nurses, are a credit to Care UK, The Potteries.

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Review from Ronald N (Resident / Service User) published on 4 May 2016 Submitted via Postal Card
Overall Experience

I enjoyed my stay at The Potteries. I wish my health was better so I could have done more of the things that was on offer. Staff were very good and helpful.

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Review from M J (Daughter of Resident) published on 26 April 2016 Submitted via Postal Card
Overall Experience

My mother is very content and settled at The Potteries. The staff are very welcoming to us as a family and my mother responds to the staff with smiles and limited conversation. She is always clean, enjoys her food and takes part in some of the activities. Her room, bathroom and bedding are always clean with no unpleasant odors. We are kept well informed of her well being. The only criticism would be the personal laundry- blouse, skirts and knitwear get quickly run through hot washing which is understandable but costly.

Reply from Samantha Debenham, Marketing Support Administrator at The Potteries

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and will arrange for the care home manager at the home to get in touch and discuss any concerns with you in person.

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Review from G A J (Husband of Resident) published on 13 April 2016 Submitted via Postal Card
Overall Experience

The care home is fist class in all aspects.

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Review from M D (Daughter of Resident) published on 23 March 2016 Submitted via Postal Card
Overall Experience

I love The Potteries for my Mums care, it is excellent, any time of the day I go she always looks clean, not always happy but that's her condition. All the girls are always pleasant and helpful and all get on well together. When I feel a bit tearful about my mum they make me a cup of tea and give me their complete understanding.

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Review from R C (Daughter of Resident) published on 23 March 2016 Submitted via Postal Card
Overall Experience

We have always been impressed by the warm welcome and the ability to have a meal/light snack at the care home as we travel from London. Mother is always clean and freshly groomed and seems very happy. Staff always communicate effectively if there is a problem.

All the staff are kind, happy and caring towards the residents on mothers floor. Mother is no longer able to communicate verbally but staff are able to interpret her needs and requirements and we feel her care and the quality of support she receives is outstanding.

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Review from M R (Wife of Resident) published on 16 February 2016 Submitted via Postal Card
Overall Experience
I am quite happy with the care my husband receives.
The staff are caring, kind and patient- often in difficult circumstances.
Having an activities manager is a brilliant arrangement. The one at The Potteries cannot be faulted. He is such a sweet asset.

Knowing that my husband is so well cared for at The Potteries gives me great peace of mind.

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Review from L W (Daughter of Resident) published on 16 February 2016 Submitted via Postal Card
Overall Experience

I cannot recommend The Potteries highly enough. My mother is staying in The Potteries, the food is out of this world, all home cooking. The staff are the most wonderful people I have ever met. The nurse even does mum's nails. They are so kind and caring. All the office staff are so helpful and nothing is too much trouble. There are not enough words to describe how wonderful this home is, it is definitely 5 star and more.

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Review from J D (Daughter of Resident) published on 16 February 2016 Submitted via Postal Card
Overall Experience
My mother had been at the Potteries for 16 months requiring nursing care. She became ill in September 2015 and deteriorated over the next few months. She passed away 23/12/15.
In the last few days of her life the staff were genuinely concerned and made sure she was as comfortable as possible. On the night she died they could not have been more caring and concerned for mum and the family who were there.

It was their personal attentiveness that took us by surprise, they all cared so much knowing this was the end of her life.Their compassion was personal. I really cannot thank you all enough.

My father is in The Potteries also, their care and concern for him during and after mum's death was of the utmost highest level. I would recommend the Potteries Care home to anyone. All the staff are lovely.

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Review from D M (Granddaughter of Resident) published on 8 January 2016 Submitted via Postal Card
Overall Experience

Since my nan has lived here she has been looked after very well, staff are so caring.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (50) & Events (0)

News
  • 29 May 2026

    A Poole care home has surprised a former opera singer with a very special birthday experience. Zara Taken, who lives at Care UK’s The Potteries on York Road in Broadstone,...

  • 29 May 2026

    A resident at a care home in Poole who has a passion for all things verse is celebrating World Poetry Day by sharing her deep love for the art. Ann...

  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

Upcoming Events

There are no upcoming events for The Potteries.

Awards / Recognitions (120)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for The Potteries.

Meet the Team (1)

Zita Turner
Zita TurnerJob Title:Home Manager

I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does. Even now, I’m always ready to roll up my sleeves and help if the need arises.

I believe that effective care is personalised care. Our team gets to know each resident well. We know what they enjoy doing, and we help them to continue to experience those things.

It’s also vital to keep up-to-date with developments in care so that we can bring benefits to residents. We recently took delivery of a Tovertafel, or ‘magic table’, which uses the latest technology to enable residents to play simple, fun interactive games, either on their own or with others. The tables have proven benefits: helping people who are living with dementia to develop their communication and cognitive skills and mobility.

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