Her care was second to noneK H(Son of Resident/Service User)
Her care was second to noneK H(Son of Resident/Service User)
The Potteries is a luxury, purpose-built care home in Broadstone. The team provides expert residential, dementia and nursing care for respite and permanent residents. They also offer compassionate end of life care.
A short drive from the seaside of Poole in Dorset, residents can enjoy an array of superb, newly refurbished facilities at the home, including a café, cinema room and hair and beauty salon. The home even has its own...
The Potteries is a luxury, purpose-built care home in Broadstone. The team provides expert residential, dementia and nursing care for respite and permanent residents. They also offer compassionate end of life care.
A short drive from the seaside of Poole in Dorset, residents can enjoy an array of superb, newly refurbished facilities at the home, including a café, cinema room and hair and beauty salon. The home even has its own pub.
The team provide high-quality person-centred care. They get to know each resident, creating care and lifestyle plans tailored to their needs, supporting residents to live fun and fulfilling lives at The Potteries.
The Potteries is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
The Potteries is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
Contact The Potteries to confirm what's included and get a personalised quote:
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact The Potteries for full pricing details and T&Cs.
The Potteries has a Review Score of 9.8 (9.822) out of 10, based on 43 reviews in the last 2 years.
Over all time The Potteries has 160 reviews.
The respite care was very good for the 15 nights. The staff were all very kind and welcoming. My friends that visited were all made welcome and the coffee shop is a lovely venue to meet with delicious coffee and exceptional cakes! My bedroom was comfortable and bright with plenty of desk space and...
The respite care was very good for the 15 nights. The staff were all very kind and welcoming. My friends that visited were all made welcome and the coffee shop is a lovely venue to meet with delicious coffee and exceptional cakes! My bedroom was comfortable and bright with plenty of desk space and cupboards. Everywhere was clean and well-maintained.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My husband has been cared for at The Potteries since June 2022 and has had exceptional care. Staff are considerate and knowledgeable about my husband's nursing care and any concerns are dealt with. The lifestyle team do an exceptional job with entertainment for the residents and he especially loves...
My husband has been cared for at The Potteries since June 2022 and has had exceptional care. Staff are considerate and knowledgeable about my husband's nursing care and any concerns are dealt with. The lifestyle team do an exceptional job with entertainment for the residents and he especially loves the singing
Thank you very much for rating your experience with The Potteries Care Home - Care UK so highly.
At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.If you would like to provide us with any further specific...
Thank you very much for rating your experience with The Potteries Care Home - Care UK so highly.
At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.If you would like to provide us with any further specific feedback please use the form on the following web page
https://www.careuk.com/company/contact/feedback
This will ensure it gets to the correct team.The Potteries team.
Since receiving care from July every one of the staff has been a wonderful support. Everyone takes an interest in residents and families alike offering professional care but wonderful caring support.
Since receiving care from July every one of the staff has been a wonderful support. Everyone takes an interest in residents and families alike offering professional care but wonderful caring support.
Thank you very much for taking the time to leave us feedback about your experience. At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many Thanks, The Potteries team
General cleanliness is good. Found the food choices to be below expectations and didn't like the meat dishes. The staff were very good and very patient. Enjoyed the activities.
General cleanliness is good. Found the food choices to be below expectations and didn't like the meat dishes. The staff were very good and very patient. Enjoyed the activities.
Thank you for your feedback and for the positive scores around the care team and activities. We are sorry to hear the food offering did not meet your expectations. We endeavour to offer a range of dishes here at The Potteries, with at least two choices of main course. Our chefs ensure that...
Thank you for your feedback and for the positive scores around the care team and activities. We are sorry to hear the food offering did not meet your expectations. We endeavour to offer a range of dishes here at The Potteries, with at least two choices of main course. Our chefs ensure that alternative menu options are always available and if there is nothing that appeals to you, they will happily cook something different upon request. The home manager will arrange for the chef to discuss your preferences with you so that we can create a meal plan that will suit your individual requirements. Thanks again for taking the time to leave a review, we appreciate your feedback.
Mum was the first MND patient at this care home. The staff had a lot to learn but made the effort to get training from the local MND nurse specialist. They also listened closely to Mum as her needs changed and asked palliative care professionals for guidance. There were occasional hiccups due to a...
The home’s general running is excellent food, cleanliness, and activities are all great. I always felt welcome at any hour.
Anyone I come into contact with, be it carer, nurse, cleaner, maintenance or staff are always polite and generous with their time when they are able to be.
Anyone I come into contact with, be it carer, nurse, cleaner, maintenance or staff are always polite and generous with their time when they are able to be.
Your staff went over and above the care, not just for the way the rooms and tables were decorated. They couldn't do enough for us all that attended the Valentine's lunch. The food was more than restaurant quality. What a lovely, happy couple of hours.
Your staff went over and above the care, not just for the way the rooms and tables were decorated. They couldn't do enough for us all that attended the Valentine's lunch. The food was more than restaurant quality. What a lovely, happy couple of hours.
I feel visiting The Potteries Care Home is a comfortable visit, all the staff are so helpful and feel they do a good job in the circumstances.
I feel visiting The Potteries Care Home is a comfortable visit, all the staff are so helpful and feel they do a good job in the circumstances.
We had such a wonderful time on Valentine's Day. The meal was excellent! Indeed the chef must be singled out for special praise. The company was delightful and we extend our special thanks to the 'lifestyle activities' team for their usual very hard work.
We had such a wonderful time on Valentine's Day. The meal was excellent! Indeed the chef must be singled out for special praise. The company was delightful and we extend our special thanks to the 'lifestyle activities' team for their usual very hard work.
My aunt was a resident at The Potteries for two and a half years and right up until she sadly passed away in September 2022. The care she received there was totally five-star. From the wonderful staff that looked after her, the staff at front of the house who were always welcoming and helpful, to...
My aunt was a resident at The Potteries for two and a half years and right up until she sadly passed away in September 2022. The care she received there was totally five-star. From the wonderful staff that looked after her, the staff at front of the house who were always welcoming and helpful, to the chef and kitchen staff who catered for her meals, everyone was exceptional. Thank you to The Potteries Care UK.
Broadstones 'The Potteries' ace staff doing the duck paddling furiously under water, so serene and calm above. Manicure super. Dessert and coffee served with love and dignity. Thank you.
Broadstones 'The Potteries' ace staff doing the duck paddling furiously under water, so serene and calm above. Manicure super. Dessert and coffee served with love and dignity. Thank you.
Mum joined The Potteries in the Summer, and much to our surprise, she settled in really easily. This was entirely down to the staff and how welcome they made her (and us) feel. Nothing was too much effort, from painting her nails, to ensuring she had her favourite chocolate custard! They all took...
Mum joined The Potteries in the Summer, and much to our surprise, she settled in really easily. This was entirely down to the staff and how welcome they made her (and us) feel. Nothing was too much effort, from painting her nails, to ensuring she had her favourite chocolate custard! They all took the time to get to know her as a person and to learn about her past. Mum really enjoyed socialising with everyone and really came out of her shell. Sadly Mum's condition worsened over the next few months and all the staff went above and beyond to make sure that her last few weeks were comfortable, pain-free and respectful. They treated her with dignity and with love, right up until the end. As her daughters, we could not have asked for any more and we will always be grateful. I cannot recommend The Potteries highly enough, they are amazing.
I helped to arrange to get my mother-in-law's partner, who had dementia, into The Potteries care home. It was very important to us all, that this was the right home for him and know that he was going to be fully cared for and made to feel like this was his actual home. I can honestly say that out...
I helped to arrange to get my mother-in-law's partner, who had dementia, into The Potteries care home. It was very important to us all, that this was the right home for him and know that he was going to be fully cared for and made to feel like this was his actual home. I can honestly say that out of the worst situation we found ourselves in, this was the best choice we could have made for him. The staff are amazing. They looked after him and made sure that his partner was also cared for, as she made the transition from him being home to living somewhere else. The place is so clean, the food looked excellent and there is always someone around to discuss any worries with. He sadly passed away recently, but I know that we did the best that could have done and we have The Potteries staff to thank for that.
What a wonderful home staffed by wonderful people. The whole experience of accommodating my mum and making her feel settled has been amazing. They have been sensitive and patient to her needs and whenever we visit the staff make you feel welcomed and not like you are intruding. The food is...
What a wonderful home staffed by wonderful people. The whole experience of accommodating my mum and making her feel settled has been amazing. They have been sensitive and patient to her needs and whenever we visit the staff make you feel welcomed and not like you are intruding. The food is excellent as is the never-ending supply of tea and biscuits! Wouldn't want Mum to be anywhere else and would recommend to anyone considering care. Every single member of staff will speak to the residents by name and is always ready with a smile. Thank you The Potteries.
This may not be a fair review, but from what I have seen during the covid restrictions, everyone has done their best to make my wife's residence as safe and happy as possible. It is lovely to see her face light up at the mention of cakes! She has certainly enjoyed the food and is looking forward to...
This may not be a fair review, but from what I have seen during the covid restrictions, everyone has done their best to make my wife's residence as safe and happy as possible. It is lovely to see her face light up at the mention of cakes! She has certainly enjoyed the food and is looking forward to more outdoor trips and walks. Hopefully, we will meet more staff and experience more of what The Potteries has on offer, now that access is less restricted.
A very professional and well-managed care home. Everyone from reception, admin staff, carers, domestics and activity staff have been very welcoming to me, but especially to my elderly father. I would personally recommend The Potteries.
A very professional and well-managed care home. Everyone from reception, admin staff, carers, domestics and activity staff have been very welcoming to me, but especially to my elderly father. I would personally recommend The Potteries.
A very close friend had a couple of falls and was starting to get confused. I thought the Potteries would be the ideal solution as I was going away and he would have very little or no support, sadly. It was a totally different environment for him to deal with and maybe just added to his confusion;...
A very close friend had a couple of falls and was starting to get confused. I thought the Potteries would be the ideal solution as I was going away and he would have very little or no support, sadly. It was a totally different environment for him to deal with and maybe just added to his confusion; as a consequence, he continued to have more falls. What I feel I learnt from this experience is moving into a different environment can sometimes set someone back a lot more. It needs to be very carefully thought out. The spiral downwards has continued and he is now quite poorly in hospital. Covid also has had a massive inpact on staffing and getting support. It made it very difficult for doctors to visit.
When it came to choosing a care home for my Mum during the final stage of her life, when I was no longer able to look after her at home, the Potteries was the obvious choice as Mum had spent annual respite visits there and had always enjoyed it. We were impressed by the facilities, the food, the...
When it came to choosing a care home for my Mum during the final stage of her life, when I was no longer able to look after her at home, the Potteries was the obvious choice as Mum had spent annual respite visits there and had always enjoyed it. We were impressed by the facilities, the food, the cleanliness of all areas. In November, Mum came to the Potteries after a short spell in hospital and the management were so helpful in finding a place for her as her need for a calm, caring and familiar atmosphere was desperately needed at that time. The very dedicated staff did all that they could to care for her and to make her 94th birthday very special, even though there was no face to face visiting at that time. In the last week of Mum's life, we were able to sit with Mum for long periods with no time restrictions and we will always be thankful for the compassion that the staff showed to enable this and for their support for us as relatives. Thoroughly recommended!
Mum was in respite care at The Potteries for five weeks. Staff listened and responded to her initial needs and preferences, e.g. a footstool to raise her legs, extra pillow for her feet in bed, orientation, learning to use the "remote" etc. All possessions were taken to be labelled. Washing came...
Thank you to all the staff, who made her stay so lovely, gave her a rest and enabled me to have a break. You are all caring, lovely people.
Looked are Mum as if she was their own! That's it in a nutshell.
Looked are Mum as if she was their own! That's it in a nutshell.
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I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does....
I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does. Even now, I’m always ready to roll up my sleeves and help if the need arises.
I believe that effective care is personalised care. Our team gets to know each resident well. We know what they enjoy doing, and we help them to continue to experience those things.
It’s also vital to keep up-to-date with developments in care so that we can bring benefits to residents. We recently took delivery of a Tovertafel, or ‘magic table’, which uses the latest technology to enable residents to play simple, fun interactive games, either on their own or with others. The tables have proven benefits: helping people who are living with dementia to develop their communication and cognitive skills and mobility.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Potteries to verify any information. View our terms and conditions. The Potteries has an Enhanced Service -what an Enhanced Service includes.