Search...

The Potteries

187 York Road, Broadstone, Dorset BH18 8ES
Care UK Logo
Jobs
The Potteries logo
We felt very lucky to have found such a modern, clean, family friendly care homeJ O(Daughter of Resident/Service User)
The Potteries, Broadstone
The Potteries, Broadstone
The Potteries, Broadstone

The Potteries is a luxury, purpose-built care home in Broadstone. The team provides expert residential, dementia and nursing care for respite and permanent residents. They also offer compassionate end of life care.

A short drive from the seaside of Poole in Dorset, residents can enjoy an array of superb, newly refurbished facilities at the home, including a café, cinema room and hair and beauty salon. The home even has its own...  

Care Provided by The Potteries

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,645From £1,850
Residential Dementia CareFrom £1,740From £1,957
Nursing CareFrom £1,995From £2,244
Nursing Dementia CareFrom £2,090From £2,351
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.

Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Use of in-house pub
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact The Potteries to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Zita Turner(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Parking

  • Parking on-site

The Potteries Reviews (155)

Submit a Review
9.8

The Potteries has a Review Score of 9.8 (9.780) out of 10, based on 42 reviews in the last 2 years. Over all time The Potteries has 155 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to The Potteries
Loading...
Showing 155 reviews matching selected criteria
Review from Sue B (Resident / Service User) published on 27 March 2023 Submitted via Postal Card
Overall Experience

Anyone I come into contact with, be it carer, nurse, cleaner, maintenance or staff are always polite and generous with their time when they are able to be.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Suzanne W (Wife of Resident) published on 26 February 2023 Submitted via Postal Card
Overall Experience

Your staff went over and above the care, not just for the way the rooms and tables were decorated. They couldn't do enough for us all that attended the Valentine's lunch. The food was more than restaurant quality. What a lovely, happy couple of hours.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nora G (Wife of Resident) published on 23 February 2023 Submitted via Postal Card
Overall Experience

I feel visiting The Potteries Care Home is a comfortable visit, all the staff are so helpful and feel they do a good job in the circumstances.

Facilities
Care / Support
Cleanliness
No Rating
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tom B (Husband of Resident) published on 23 February 2023 Submitted via Postal Card
Overall Experience

We had such a wonderful time on Valentine's Day. The meal was excellent! Indeed the chef must be singled out for special praise. The company was delightful and we extend our special thanks to the 'lifestyle activities' team for their usual very hard work.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Caroline L (Niece of Resident) published on 12 December 2022 Submitted via Postal Card
Overall Experience

My aunt was a resident at The Potteries for two and a half years and right up until she sadly passed away in September 2022. The care she received there was totally five-star. From the wonderful staff that looked after her, the staff at front of the house who were always welcoming and helpful, to the chef and kitchen staff who catered for her meals, everyone was exceptional. Thank you to The Potteries Care UK.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G C (Friend of Resident) published on 5 December 2022 Submitted via Postal Card
Overall Experience

Broadstones 'The Potteries' ace staff doing the duck paddling furiously under water, so serene and calm above. Manicure super. Dessert and coffee served with love and dignity. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Adrienne C (Daughter of Resident) published on 24 November 2022 Submitted via Website
Overall Experience

Mum joined The Potteries in the Summer, and much to our surprise, she settled in really easily. This was entirely down to the staff and how welcome they made her (and us) feel. Nothing was too much effort, from painting her nails, to ensuring she had her favourite chocolate custard! They all took the time to get to know her as a person and to learn about her past. Mum really enjoyed socialising with everyone and really came out of her shell. Sadly Mum's condition worsened over the next few months and all the staff went above and beyond to make sure that her last few weeks were comfortable, pain-free and respectful. They treated her with dignity and with love, right up until the end. As her daughters, we could not have asked for any more and we will always be grateful. I cannot recommend The Potteries highly enough, they are amazing.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter S (Son-in-law of Resident) published on 24 November 2022 Submitted via Website
Overall Experience

I helped to arrange to get my mother-in-law's partner, who had dementia, into The Potteries care home. It was very important to us all, that this was the right home for him and know that he was going to be fully cared for and made to feel like this was his actual home. I can honestly say that out of the worst situation we found ourselves in, this was the best choice we could have made for him. The staff are amazing. They looked after him and made sure that his partner was also cared for, as she made the transition from him being home to living somewhere else. The place is so clean, the food looked excellent and there is always someone around to discuss any worries with. He sadly passed away recently, but I know that we did the best that could have done and we have The Potteries staff to thank for that.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrew E (Son of Resident) published on 17 October 2022 Submitted via Website
Overall Experience

What a wonderful home staffed by wonderful people. The whole experience of accommodating my mum and making her feel settled has been amazing. They have been sensitive and patient to her needs and whenever we visit the staff make you feel welcomed and not like you are intruding. The food is excellent as is the never-ending supply of tea and biscuits! Wouldn't want Mum to be anywhere else and would recommend to anyone considering care. Every single member of staff will speak to the residents by name and is always ready with a smile. Thank you The Potteries.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael H (Husband of Resident) published on 14 June 2022 Submitted via Postal Card
Overall Experience

This may not be a fair review, but from what I have seen during the covid restrictions, everyone has done their best to make my wife's residence as safe and happy as possible. It is lovely to see her face light up at the mention of cakes! She has certainly enjoyed the food and is looking forward to more outdoor trips and walks. Hopefully, we will meet more staff and experience more of what The Potteries has on offer, now that access is less restricted.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C S (Son of Resident) published on 21 March 2022 Submitted via Postal Card
Overall Experience

A very professional and well-managed care home. Everyone from reception, admin staff, carers, domestics and activity staff have been very welcoming to me, but especially to my elderly father. I would personally recommend The Potteries.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Fiona S (Friend of Resident) published on 21 February 2022 Submitted via Website
Overall Experience

A very close friend had a couple of falls and was starting to get confused. I thought the Potteries would be the ideal solution as I was going away and he would have very little or no support, sadly. It was a totally different environment for him to deal with and maybe just added to his confusion; as a consequence, he continued to have more falls. What I feel I learnt from this experience is moving into a different environment can sometimes set someone back a lot more. It needs to be very carefully thought out. The spiral downwards has continued and he is now quite poorly in hospital. Covid also has had a massive inpact on staffing and getting support. It made it very difficult for doctors to visit.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P B (Daughter of Resident) published on 8 February 2022 Submitted via Website
Overall Experience

When it came to choosing a care home for my Mum during the final stage of her life, when I was no longer able to look after her at home, the Potteries was the obvious choice as Mum had spent annual respite visits there and had always enjoyed it. We were impressed by the facilities, the food, the cleanliness of all areas. In November, Mum came to the Potteries after a short spell in hospital and the management were so helpful in finding a place for her as her need for a calm, caring and familiar atmosphere was desperately needed at that time. The very dedicated staff did all that they could to care for her and to make her 94th birthday very special, even though there was no face to face visiting at that time. In the last week of Mum's life, we were able to sit with Mum for long periods with no time restrictions and we will always be thankful for the compassion that the staff showed to enable this and for their support for us as relatives. Thoroughly recommended!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T B (Daughter of Resident) published on 3 November 2021 Submitted via Postal Card
Overall Experience
Mum was in respite care at The Potteries for five weeks. Staff listened and responded to her initial needs and preferences, e.g. a footstool to raise her legs, extra pillow for her feet in bed, orientation, learning to use the "remote" etc. All possessions were taken to be labelled. Washing came back quickly and correctly. Mum shared a meal table with "similar" residents, so was able to have conversations.
The Potteries is extremely "Covid friendly". No one is allowed in without sanitising, testing, form filling for ID, and then all must wash hands on entry. Visiting is limited to ensure safety, but it is always possible to make an appointment to see residents. Staff are supportive of relatives as well as residents. Doctors/chiropodists/hairdressers visit to cater for all needs. Activities are always planned but sometimes cancelled due to staff illness. Food was plentiful. Mum would have preferred more fresh veg. There was always plenty of fruit.
Some ground floor rooms have doors opening onto "gardens", so it is always possible to get fresh air, even if residents are not able to get out unaided. Mum was "wheeled" out to the local woods one day, and had three baths during her stay, something she has not been able to do for the last 15-years.
Despite "Covid" restrictions, the home has a very friendly atmosphere. Mum really enjoyed her time and is likely to return for respite care or permanently in the future.

Thank you to all the staff, who made her stay so lovely, gave her a rest and enabled me to have a break. You are all caring, lovely people.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from James G (Son of Resident) published on 7 June 2021 Submitted via Postal Card
Overall Experience

Looked are Mum as if she was their own! That's it in a nutshell.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Gill G (Daughter-in-law of Resident) published on 4 June 2021 Submitted via Postal Card
Overall Experience

My mother-in-law was a resident in the care home and then the nursing suite for only 5 weeks, however, she had amazing care from the staff who she became very close. Nothing was too much trouble. She had a lovely from with all her things around her. The care was exceptional and the support we received as a family was truly amazing. The total staff from management to domestic etc was incredible.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Liz R (Daughter of Resident) published on 2 June 2021 Submitted via Postal Card
Overall Experience

My mum has settled well at The potteries. During this time, the staff have been brilliant in supporting me, my brother, and of course, my mum with this transition from home to care during Covid restrictions. Staff are very approachable with any concerns, and I feel they have my mums best interest safely and care as a top priority. They also make it fun and relaxed for my mum. They give great medical and pastoral care, meeting my mums emotional and physical needs.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Henry F (Son of Resident) published on 21 May 2021 Submitted via Postal Card
Overall Experience

The Potteries team were outstanding. Excellent during the years my dear mother-in-law made her home there. She frequently stated, "I am so fortunate; it is so lovely living here, it is so clean everywhere".

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J S (Daughter of Resident) published on 7 May 2021 Submitted via Postal Card
Overall Experience

Very helpful as Mum needed a new care home. Frequent updates via text due to Covid, putting my mind a rest. In visiting, very efficient and found Mums room very clean and pleasant.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stuart P (Son of Resident) published on 29 March 2021 Submitted via Postal Card
Overall Experience

My mum has been in The Potteries for over seven years, and I am happy to say The Potteries care for all aspects of my mum care excellently!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (50) & Events (0)

News
  • 29 May 2026

    A Poole care home has surprised a former opera singer with a very special birthday experience. Zara Taken, who lives at Care UK’s The Potteries on York Road in Broadstone,...

  • 29 May 2026

    A resident at a care home in Poole who has a passion for all things verse is celebrating World Poetry Day by sharing her deep love for the art. Ann...

  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

Upcoming Events

There are no upcoming events for The Potteries.

Awards / Recognitions (120)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for The Potteries.

Meet the Team (1)

Zita Turner
Zita TurnerJob Title:Home Manager

I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does. Even now, I’m always ready to roll up my sleeves and help if the need arises.

I believe that effective care is personalised care. Our team gets to know each resident well. We know what they enjoy doing, and we help them to continue to experience those things.

It’s also vital to keep up-to-date with developments in care so that we can bring benefits to residents. We recently took delivery of a Tovertafel, or ‘magic table’, which uses the latest technology to enable residents to play simple, fun interactive games, either on their own or with others. The tables have proven benefits: helping people who are living with dementia to develop their communication and cognitive skills and mobility.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Potteries to verify any information. View our terms and conditions. The Potteries has an Enhanced Service -more info.