The Potteries

187 York Road, Broadstone BH18 8ES
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9.8 140 Reviews
  • The Potteries, Broadstone
The Potteries is a luxury, purpose-built care home in Broadstone. The team provides expert residential, dementia and nursing care for respite and permanent residents. They also offer compassionate end of life care.

A short drive from the seaside of Poole in Dorset, residents can enjoy an array of superb, newly refurbished facilities at the home, including a café, cinema room and hair and beauty salon. The home even has its own pub.

The team provide high-quality person-centred care. They get to know each resident, creating care and lifestyle plans tailored to their needs, supporting residents to live fun and fulfilling lives at The Potteries.

The Potteries is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.

The Potteries is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1643
  • Self-Funded Residential Dementia Care: from £1733
  • Self-Funded Nursing Care: from £1883
  • Self-Funded Nursing Dementia Care: from £1973
  • RESPITE Self-Funded Residential Care: from £1853
  • RESPITE Self-Funded Residential Dementia Care: from £1943
  • RESPITE Self-Funded Nursing Care: from £2093
  • RESPITE Self-Funded Nursing Dementia Care: from £2183

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Use of in-house pub
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact The Potteries to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Zita Turner (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Parking on-site

The Potteries Reviews (140)

Total of 140, showing 61-80
9.8

The Potteries has a Review Score of 9.8 (9.848) out of 10, based on 41 reviews in the last 2 years. Over all time The Potteries has 140 reviews.

Overall Experience

  • 117
  • 20
  • 3
  • 0
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Date Published

140
13
21
41
99

Review from J B (Daughter of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is living at The Potteries, and since losing my father, Mum's various conditions are slowly getting worse - she is monitored continually, and the staff always keep me informed of everything, from Mums needs, meds and preferences and is always done with love and the utmost care for my mum. They are
all amazing. I am indebted to them for keeping Mum safe and always treat Mum with respect and dignity. My heartfelt thanks.

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Review from Henry F (Son of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Potteries team were outstanding. Excellent during the years my dear mother-in-law made her home there. She frequently stated, "I am so fortunate; it is so lovely living here, it is so clean everywhere".

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Review from J S (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful as Mum needed a new care home. Frequent updates via text due to Covid, putting my mind a rest. In visiting, very efficient and found Mums room very clean and pleasant.

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Review from Stuart P (Son of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in The Potteries for over seven years, and I am happy to say The Potteries care for all aspects of my mum care excellently!

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Review from P S (Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident for over two years now. During this time, I have felt very happy and contented, so this place suits me! Needless to say, it is not the same as being at home, but probably the very best thing, as one ability to cope with life lessons. We do sometimes feel that a little more information
about what is going on would be useful as some of us are able to think for ourselves still. In retrospect, I would say that The Potteries has been very well run, especially during these difficult times. Thank you to everyone who helps at The Potteries - it is good to be with you.

Reply from Samantha Debenham, Personal Assistant at The Potteries

Thank you for your feedback – we’re extremely pleased to hear your positive comments, and we are so happy to have you at The Potteries with us. We are pleased to confirm that we have recently appointed a new lifestyle lead, who has already held a residents meeting and completed a survey to gain feedback on how we can improve our activities. It is important for us to involve residents in the planning of activities to ensure we cater for all interests and preferences. The lifestyle lead has created a weekly planner of activities, which she has shared with the residents and displayed around the home, and we are confident that it will appeal to everyone!

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Review from Alan K (Son of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents have been in The Potteries during the last two years. Very happy with the care given to both. Sadly Mum and dies last August, we were lucky to be with her at her time of death, and the staff were very caring and compassionate. Dad has very bad dementia, but the staff care for him well
and keep us informed of any changes as we cannot see him. The staff are always friendly and understanding.

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Review from Anita W (Daughter of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into The Potteries in July 2020. All the staff made their move very straightforward and stress-free. My parents settled very quickly and were well looked after. Sadly, Dad passed away in October 2020, and again, the staff went above and beyond to guide us throughout, Mum remained at
The Potteries and is so well looked after, especially at the moment with everyone troubled by COVID-19. All the staff at The Potteries go that extra mile to look after everyone, their love for the residents is paramount, and we can’t thank them enough.

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Review from Debra (Daughter of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to The Potteries just over a year ago and has always said how helpful and kind the staff are to her. 2020 has been an incredibly difficult year in so many ways, for so many people, but The Potteries have done their utmost to keep families in contact with their loved ones, from photos on Facebook
to FaceTime calls on a weekly basis, socially distanced visits when allowed and telephone calls to the family when Mum was feeling down. More recently, they have been fantastic with Mum being so poorly; their kindness, care, compassion, consideration and support to us as a family has been invaluable in such difficult circumstances. Nothing is ever too much trouble. Thank you to The Potteries for caring for Mum in such a very special way.

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Review from Evelyn W (Resident) assisted by family/friend published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very well looked after. My room was comfortable and the food was nice. My carer was kind.

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Review from Laurence W (Partner of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have found a better home for my partner, even in these terrible trying times. It was recommended by a previous employer, nurses and the mental health team to look at the Potteries nursing home. Nobody wants to see a loved one enter a home, even in good times, but I can honestly say the staff
and everyone are so helpful, it really has eased the pain knowing she is being loved and cared for. I would always recommend this home (and I have), knowing what their care is. I would like to think this would put other family's minds at rest in choosing a home for a loved one, and let's face it, it's one of the hardest decisions one has to make.

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Review from Louise F (Daughter of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled into The Potteries very well which I’m so happy about. I can tell she’s content and likes all the attention from the kindly nursing staff. There is always home baking going on for birthday cakes and the food always looks delicious. Mum likes her bedroom and has commented that her
bed is very comfortable. There is always plenty of mental stimulation for Mum in the form of games and sing songs. It has been a great help to be able to visit Mum (social distancing) during these difficult times. Also FaceTime has been a godsend. Well done The Potteries.

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Review from Nikki L (Daughter of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Potteries have been so helpful and caring during a very difficult time for us as a family. My dad became a resident in September and the customer relations manager and suite manager have been very understanding and supportive to us in navigating a process we haven’t been through before. Dad seems
settled and well cared for. Although I have not been inside the home yet due to Covid restrictions the reports I have from other people who have relatives here are very complimentary. I have been able to see Dad’s room via FaceTime and have been able to visit him. The home have been very proactive in observing Covid regulations and are striving to keep everyone safe and well as far as I can see.

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Review from Paul G (Son of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are unfailingly welcoming, cheerful and caring.
On the negatives, there was a lack of urgency in dealing with the need for PPE and proper precautions in respect of a visiting chiropodist who, on the first visit after lockdown, had no PPE and did not abide by proper distancing. This is private
care, shortages cannot be blamed on the government. It was well into lockdown when masks were being worn for the first time.

Reply from Samantha Debenham, Personal Assistant at The Potteries

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide here at The Potteries. The Chiropodist was only brought in for emergency appointments, of which your mother was one, as she’s seen regularly every 4-6 weeks due to extremely painful in-growing toenails. We do ensure that PPE is always worn and she follows our strict guidelines within the home. We have been extremely strict and followed all government guidelines. However, we do take your concerns and feedback seriously and would like to thank you for taking the time to share your views - we will arrange for a manager at the home to get in touch and discuss this further with you.

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Review from L C (Daughter of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say that when my dad first became a resident at The Potteries, his care needed a great deal of improvement. He had been admitted for two weeks respite with the hope of becoming a permanent resident. Well, upon my first visit after one week, I found an upsetting situation. He was unkempt, sleeping
on a bare mattress, some of his clothes and personal items missing, (even though they had been named) including his top set of teeth. However, I complained, and very quickly his care improved. It was certain that as he has dementia, he had been a little stubborn about certain things, although staff had also been a little lax. Carers really seem to care about residents, and now I find that having got to know one another, my dad is really well looked after. The manager and senior staff are really caring and have good standards.

Reply from Samantha Debenham, Personal Assistant at The Potteries

Thank you very much for your feedback. We’re grateful for your comments and positive scores around the facilities, management and staff. We are also pleased that you are happy with the level of care we are providing your father and we believe that is a testament of him going from respite to permanent care with us. However, we do take your concerns seriously and will pass your comments to the home manager.

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Review from John P (Brother of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was in The Potteries for four and quarter years. I visited him generally once per fortnight during this time. He always said he was comfortable and well looked after. I cannot remember hearing him make any significant complaints during his stay. On most visits, he looked tidy and well dressed.
As far as I could tell his medication was given to him at the correct intervals, though on a couple of occasions he had to be taken to hospital because of fluctuating blood sugar levels. I had no reason to believe this was caused by incorrect medication in The Potteries. I live about 90 miles from The Potteries and it would have been more convenient for me to move him to a care home nearer my home. Because he always commented on how comfortable, well-fed and well looked after he was such a move was never given serious consideration.

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Review from W B (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy living here; everything he would wish for is here. The staff are friendly and caring; they treat my dad like family. I no longer have to worry about him, I trust the staff to take care of him, and they always keep my updated. I always recommend The Potteries to anyone who asks;
it is a home from home.

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Review from R C (Son of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of The Potteries care home for fifteen months and is very much enjoying his time there. I regularly ask him how happy he is, and he always replies to the positive.
The staff are always very polite to him and could not be more accommodating for his needs. Staff are always
polite and helpful. The accommodation is "like a hotel"!
There is always something for my father to do be it an activity or simply sitting in the garden contemplating.

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Review from Paula L (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very difficult decision to place mum and dad in a care home back last year and one that we did not take lightly. After looking at many homes we decided upon The Potteries for many reasons but particularly for its welcoming and friendly atmosphere from day one and we are so glad we did.
Having
lost my dad very shortly afterwards through ill health, the help, support and compassion we received from everybody was amazing. We are so grateful to all the staff who have helped with the transition and to help mum settle in. The staff go above and beyond, are always kind, helpful and encouraging whilst attending to any needs that are required. During the current Covid 19 crisis it has been very difficult not to be able to visit but we are so relieved that everyone is safe and healthy all due to the hard work from everyone.
We are so pleased that we chose The Potteries and would like to say a Big thank you to everybody in the Team.

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Review from C C (Daughter of Resident) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that The Potteries staff are very caring, the atmosphere is great and they provide the care and support my mother needs.

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Review from Debra (Daughter of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has been a resident at The Potteries for 8 months now, she has been treated with the utmost respect and care and has been made to feel very welcome. It has been a very difficult time for her over the last 8 months, but everyone has gone that extra mile for her and us as a family. She is always
very complimentary about the care she gets and we like to refer to The Potteries as her 5-star luxury retirement accommodation. Nothing is too much trouble and if we as a family are concerned about her, there is always someone available to talk to and discuss your concerns. Our recommendation of The Potteries cannot be expressed highly enough.
Thank you so much for all you do, you really are superstars.

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for The Potteries is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for The Potteries is calculated as follows: ( (425 Excellents x 5) + (40 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 481 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Potteries is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (97)

Meet the Team (1)

Zita

Zita Turner

Job Title: Home Manager

I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does. Even now, I’m always ready to roll up my sleeves and help if the need arises.


I believe that effective care is personalised care. Our team gets to know each resident well. We know what they enjoy doing, and we help them to continue to experience those things.


It’s also vital to keep up-to-date with developments in care so that we can bring benefits to residents. We recently took delivery of a Tovertafel, or ‘magic table’, which uses the latest technology to enable residents to play simple, fun interactive games, either on their own or with others. The tables have proven benefits: helping people who are living with dementia to develop their communication and cognitive skills and mobility.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Potteries to verify any information. View our terms and conditions. The Potteries has an Enhanced Service - more info.