
We felt very lucky to have found such a modern, clean, family friendly care homeJ O(Daughter of Resident/Service User)



We felt very lucky to have found such a modern, clean, family friendly care homeJ O(Daughter of Resident/Service User)



The Potteries is a luxury, purpose-built care home in Broadstone. The team provides expert residential, dementia and nursing care for respite and permanent residents. They also offer compassionate end of life care.
A short drive from the seaside of Poole in Dorset, residents can enjoy an array of superb, newly refurbished facilities at the home, including a café, cinema room and hair and beauty salon. The home even has its own...
Care Provided by The Potteries
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Use of in-house pub
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact The Potteries for full pricing details and T&Cs.
Contact The Potteries to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Zita Turner(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Parking
- Parking on-site
The Potteries Reviews (155)
The Potteries has a Review Score of 9.8 (9.780) out of 10, based on 42 reviews in the last 2 years.
Over all time The Potteries has 155 reviews.
Anyone I come into contact with, be it carer, nurse, cleaner, maintenance or staff are always polite and generous with their time when they are able to be.
Your staff went over and above the care, not just for the way the rooms and tables were decorated. They couldn't do enough for us all that attended the Valentine's lunch. The food was more than restaurant quality. What a lovely, happy couple of hours.
I feel visiting The Potteries Care Home is a comfortable visit, all the staff are so helpful and feel they do a good job in the circumstances.
We had such a wonderful time on Valentine's Day. The meal was excellent! Indeed the chef must be singled out for special praise. The company was delightful and we extend our special thanks to the 'lifestyle activities' team for their usual very hard work.
My aunt was a resident at The Potteries for two and a half years and right up until she sadly passed away in September 2022. The care she received there was totally five-star. From the wonderful staff that looked after her, the staff at front of the house who were always welcoming and helpful, to the chef and kitchen staff who catered for her meals, everyone was exceptional. Thank you to The Potteries Care UK.
Broadstones 'The Potteries' ace staff doing the duck paddling furiously under water, so serene and calm above. Manicure super. Dessert and coffee served with love and dignity. Thank you.
Mum joined The Potteries in the Summer, and much to our surprise, she settled in really easily. This was entirely down to the staff and how welcome they made her (and us) feel. Nothing was too much effort, from painting her nails, to ensuring she had her favourite chocolate custard! They all took the time to get to know her as a person and to learn about her past. Mum really enjoyed socialising with everyone and really came out of her shell. Sadly Mum's condition worsened over the next few months and all the staff went above and beyond to make sure that her last few weeks were comfortable, pain-free and respectful. They treated her with dignity and with love, right up until the end. As her daughters, we could not have asked for any more and we will always be grateful. I cannot recommend The Potteries highly enough, they are amazing.
I helped to arrange to get my mother-in-law's partner, who had dementia, into The Potteries care home. It was very important to us all, that this was the right home for him and know that he was going to be fully cared for and made to feel like this was his actual home. I can honestly say that out of the worst situation we found ourselves in, this was the best choice we could have made for him. The staff are amazing. They looked after him and made sure that his partner was also cared for, as she made the transition from him being home to living somewhere else. The place is so clean, the food looked excellent and there is always someone around to discuss any worries with. He sadly passed away recently, but I know that we did the best that could have done and we have The Potteries staff to thank for that.
What a wonderful home staffed by wonderful people. The whole experience of accommodating my mum and making her feel settled has been amazing. They have been sensitive and patient to her needs and whenever we visit the staff make you feel welcomed and not like you are intruding. The food is excellent as is the never-ending supply of tea and biscuits! Wouldn't want Mum to be anywhere else and would recommend to anyone considering care. Every single member of staff will speak to the residents by name and is always ready with a smile. Thank you The Potteries.
This may not be a fair review, but from what I have seen during the covid restrictions, everyone has done their best to make my wife's residence as safe and happy as possible. It is lovely to see her face light up at the mention of cakes! She has certainly enjoyed the food and is looking forward to more outdoor trips and walks. Hopefully, we will meet more staff and experience more of what The Potteries has on offer, now that access is less restricted.
A very professional and well-managed care home. Everyone from reception, admin staff, carers, domestics and activity staff have been very welcoming to me, but especially to my elderly father. I would personally recommend The Potteries.
A very close friend had a couple of falls and was starting to get confused. I thought the Potteries would be the ideal solution as I was going away and he would have very little or no support, sadly. It was a totally different environment for him to deal with and maybe just added to his confusion; as a consequence, he continued to have more falls. What I feel I learnt from this experience is moving into a different environment can sometimes set someone back a lot more. It needs to be very carefully thought out. The spiral downwards has continued and he is now quite poorly in hospital. Covid also has had a massive inpact on staffing and getting support. It made it very difficult for doctors to visit.
When it came to choosing a care home for my Mum during the final stage of her life, when I was no longer able to look after her at home, the Potteries was the obvious choice as Mum had spent annual respite visits there and had always enjoyed it. We were impressed by the facilities, the food, the cleanliness of all areas. In November, Mum came to the Potteries after a short spell in hospital and the management were so helpful in finding a place for her as her need for a calm, caring and familiar atmosphere was desperately needed at that time. The very dedicated staff did all that they could to care for her and to make her 94th birthday very special, even though there was no face to face visiting at that time. In the last week of Mum's life, we were able to sit with Mum for long periods with no time restrictions and we will always be thankful for the compassion that the staff showed to enable this and for their support for us as relatives. Thoroughly recommended!
The Potteries is extremely "Covid friendly". No one is allowed in without sanitising, testing, form filling for ID, and then all must wash hands on entry. Visiting is limited to ensure safety, but it is always possible to make an appointment to see residents. Staff are supportive of relatives as well as residents. Doctors/chiropodists/hairdressers visit to cater for all needs. Activities are always planned but sometimes cancelled due to staff illness. Food was plentiful. Mum would have preferred more fresh veg. There was always plenty of fruit.
Some ground floor rooms have doors opening onto "gardens", so it is always possible to get fresh air, even if residents are not able to get out unaided. Mum was "wheeled" out to the local woods one day, and had three baths during her stay, something she has not been able to do for the last 15-years.
Despite "Covid" restrictions, the home has a very friendly atmosphere. Mum really enjoyed her time and is likely to return for respite care or permanently in the future.
Thank you to all the staff, who made her stay so lovely, gave her a rest and enabled me to have a break. You are all caring, lovely people.
Looked are Mum as if she was their own! That's it in a nutshell.
My mother-in-law was a resident in the care home and then the nursing suite for only 5 weeks, however, she had amazing care from the staff who she became very close. Nothing was too much trouble. She had a lovely from with all her things around her. The care was exceptional and the support we received as a family was truly amazing. The total staff from management to domestic etc was incredible.
My mum has settled well at The potteries. During this time, the staff have been brilliant in supporting me, my brother, and of course, my mum with this transition from home to care during Covid restrictions. Staff are very approachable with any concerns, and I feel they have my mums best interest safely and care as a top priority. They also make it fun and relaxed for my mum. They give great medical and pastoral care, meeting my mums emotional and physical needs.
The Potteries team were outstanding. Excellent during the years my dear mother-in-law made her home there. She frequently stated, "I am so fortunate; it is so lovely living here, it is so clean everywhere".
Very helpful as Mum needed a new care home. Frequent updates via text due to Covid, putting my mind a rest. In visiting, very efficient and found Mums room very clean and pleasant.
My mum has been in The Potteries for over seven years, and I am happy to say The Potteries care for all aspects of my mum care excellently!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (50) & Events (0)
- 29 May 2026
A Poole care home has surprised a former opera singer with a very special birthday experience. Zara Taken, who lives at Care UK’s The Potteries on York Road in Broadstone,...
- 29 May 2026
A resident at a care home in Poole who has a passion for all things verse is celebrating World Poetry Day by sharing her deep love for the art. Ann...
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
There are no upcoming events for The Potteries.
Accreditations
There are no accreditations posted yet for The Potteries.
Meet the Team (1)

I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does. Even now, I’m always ready to roll up my sleeves and help if the need arises.
I believe that effective care is personalised care. Our team gets to know each resident well. We know what they enjoy doing, and we help them to continue to experience those things.
It’s also vital to keep up-to-date with developments in care so that we can bring benefits to residents. We recently took delivery of a Tovertafel, or ‘magic table’, which uses the latest technology to enable residents to play simple, fun interactive games, either on their own or with others. The tables have proven benefits: helping people who are living with dementia to develop their communication and cognitive skills and mobility.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Potteries to verify any information. View our terms and conditions. The Potteries has an Enhanced Service -more info.