The Potteries

187 York Road, Broadstone BH18 8ES
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9.8 140 Reviews
  • The Potteries, Broadstone
The Potteries is a luxury, purpose-built care home in Broadstone. The team provides expert residential, dementia and nursing care for respite and permanent residents. They also offer compassionate end of life care.

A short drive from the seaside of Poole in Dorset, residents can enjoy an array of superb, newly refurbished facilities at the home, including a café, cinema room and hair and beauty salon. The home even has its own pub.

The team provide high-quality person-centred care. They get to know each resident, creating care and lifestyle plans tailored to their needs, supporting residents to live fun and fulfilling lives at The Potteries.

The Potteries is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.

The Potteries is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1643
  • Self-Funded Residential Dementia Care: from £1733
  • Self-Funded Nursing Care: from £1883
  • Self-Funded Nursing Dementia Care: from £1973
  • RESPITE Self-Funded Residential Care: from £1853
  • RESPITE Self-Funded Residential Dementia Care: from £1943
  • RESPITE Self-Funded Nursing Care: from £2093
  • RESPITE Self-Funded Nursing Dementia Care: from £2183

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Use of in-house pub
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact The Potteries to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Zita Turner (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Parking on-site

The Potteries Reviews (140)

Total of 140, showing 101-120
9.8

The Potteries has a Review Score of 9.8 (9.848) out of 10, based on 41 reviews in the last 2 years. Over all time The Potteries has 140 reviews.

Overall Experience

  • 117
  • 20
  • 3
  • 0
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Date Published

140
13
21
41
99

Review from Anita K (Daughter of Resident) published on 3 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day mum went into The Potteries, we knew it was the right way to go. The room was welcoming, had everything mum needed, with the added fact mum could take her personal bits and bobs to make it her room.
Management were excellent in explaining all the necessary paperwork and were sympathetic
to mum's requirements.
Facilities are excellent, cafe, hairdressers, cinema, outings, animals and of course the Alpaca visit! Of which mum was delighted.
Staff are very well trained, sympathetic to residents needs, we felt very comfortable in leaving mum in their very capable hands, nothing was to much trouble. Everyone from laundry to management gave a professional service.
Mum was comfortable, pain-free, in a happy, professional environment I could not wish for a better home for her.
My father and I will be truly grateful to The Potteries.
I can recommend them highly, just wished we had taken mum there earlier, before her sad passing.

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Review from Doreen W (Wife of Resident) published on 19 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband came to The Potteries following a fall in another Residential Home which had resulted in him badly fracturing his right hip socket. His discharge plan was for six weeks bed rest with gradual mobilisation to partial weight bearing. The Staff and Care Plan Manager worked with my husband, taking
into account his traumatic experience whilst in previous residential care, and at the end of his stay, he was able to walk slowly but successfully from room to room once he came home. I engaged a private physio clinic to come and work with him twice a week whilst he was in respite, but I know that the care and kindness shown did a great deal towards his recovery.
My only negative comment would be to say that over weekends, in particular, there was perhaps too few staff to adequately service breakfast and dressing of those who were not very high dependency, but still needed to be 'fed and watered' before 11.00. This happened more than once to my husband.

Reply from Amy Wilson, AD at The Potteries

Thank you for taking the time to feedback on your positive experience of respite care at The Potteries and we’re glad to hear that everything is going well with your husband’s continued recovery.


We are sorry that you feel that there were occasions when staffing levels were below those you believed necessary to deliver our usual great standard of care. Care UK works hard to ensure that we match the care delivery requirements of our residents (based on care needs as well as the number of residents) with the appropriate level of staffing on each suite. I am sorry if you feel that we didn’t get this quite right for you and we will continue to look at this closely.


If we can be of any further support, please do not hesitate to contact us.

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Review from Roy P (Son of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been at the home for 18 months and settled immediately into the caring and friendly environment created by the management and staff. She has private facilities but also access to different lounges at all times. The dining room is very well laid out and the food is excellent and available
24/7. There are daily, different, activities made available and there are also outings to locations and events. The staff provide excellent support to meet her health and personal needs at all times. There is the facility to discuss any issue with the staff whenever necessary. The management of the home is very open and always available. The security systems in place throughout the some are very effective to ensure the safety of residents without it being intrusive upon their lives.

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Review from Doreen M (Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my two-week respite care, all members of staff were most pleasant and helpful. At times appeared short of staff but worked very hard to maintain care for all patients. I feel two choices of meals rather restrictive.

Reply from Amy Wilson, AD at The Potteries

Thanks for taking the time to feedback to us and we’re very pleased that you enjoyed your stay with us at The Potteries.


We work hard to match our staffing requirements with our resident’s needs and I’m sorry if you felt that we didn’t meet your expectations with this at times. We can see that you felt that the care and support in the home was excellent so we hope that we provided everything that you needed. As you mention, there are always two options available at each mealtime and we aim to offer items that are nutritious, enjoyable and appeal to the majority of our residents. The chefs and their team are always very happy to provide other options on request – we hope that, if you stay with us again, you can make use of this service.


We hope that you are enjoying being back at home and that you would consider us if you need further respite support.

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Review from S J (Daughter of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother, who has rapidly deteriorating dementia, stayed at The Potteries for 6 weeks, initially for respite for my Father as her carer, then as a temporary resident pending a move to a permanent placement nearer to my Father. The care she received, and the loving kindness shown, were of the highest
standard. Everyone, from the home's manager to the carers, did a truly wonderful job. Upon her departure, all came to bid her farewell and said how much they would miss her. I would have no hesitation whatsoever in recommending The Potteries to anyone seeking impeccable, person-centred, loving, respectful care for their elderly/unwell loved one.

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Review from Barbara C (Daughter of Resident) published on 15 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently become a resident of The Potteries care home and I cannot stress how happy I am with the care he is receiving. The staff are so dedicated and kind and can't do enough for him. The facilities are fantastic and there is always something for him to do everyday to enable his body
and his mind to function to its full capacity which also helps him to integrate with other residents. He is a very proud man and likes to do things for himself and this is achieved as much as possible and his dignity remains intact. What could have been an extremely worrying situation for me, has been made less stressful by knowing my dad is in such good hands.

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Review from Pat P (Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative has been at The Potteries for only a short time but has settled in better than we ever would have thought! The staff are extremely helpful and caring, the food is varied and inviting, the facilities are good and clean and various activities help to pass the time in a pleasant and therapeutic
way. We are very glad that we managed to get our relative a room here, as she seems calmer now, with her own space and is looked after with dignity and respect and we can visit her at any time that we are free because she is only 10 minutes away from us. Hopefully, in the summer we'll be able to take her outside for a while as she used to love being out in the garden or walking! Visits to the cafe allow a change of scene and monthly pampering in the visiting hairdresser gives her a sense of the things she used to do regularly. Thank you all for giving us peace of mind, knowing she is well looked after by all your friendly staff.
Thank you so much!

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Review from Judith F (Daughter of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a big step for anyone to leave their home and go into a care home but The Potteries seem to really care about making this as easy as possible for the residents. They appear to have an underlying ethos of “you can have whatever you want" which mum has been told several times - I presume that is
within reason! The staff seem very kind and caring. It does seem quite a lot of money but excellence needs to be paid for.

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Review from Michelle W (Granddaughter of Resident) published on 6 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandfather moved to The Potteries in November 2017. To begin with, I was apprehensive and worried (given the reputation of care homes in general). But how wrong was I to be worried..... my Grandad is doing so well, he is the happiest and healthiest he has been in a long time and seems to always
be smiling!
This is not just a Care Home, it’s far more. The quality of my Grandad's life has improved greatly and I will be forever grateful!


Despite our family referring to The Potteries as the ‘Posh Hotel’, all staff members have been warm and welcoming and when I visit I feel special and cared for too!!


I love all of the activities provided, from trips to the pantomime, the tank museum and visits from Alpacas!!!! I am also encouraged to bring my dog in to see my Grandad which he loves!!!


The Potteries really is a Home away from Home!


Thank you to each and every staff member involved in my Grandad’s care.

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Review from John F (Brother of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister recently moved into The Potteries from another nursing home - she had not settled there and was always agitated. Since she has been at The Potteries she has settled in, mixes in the various activities. Now has started to regain her appetite - has a rapport with the staff, in fact, is so much
more relaxed (as is the family) Well done everyone at The Potteries

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Review from Steve M (Son of Resident) published on 23 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother had stayed at The Potteries for 2 weeks respite care in November 2017. Her stay then was of top quality and she made many friends with all the staff and it was with regret that we could not convince her to stay on a permanent basis. Myself and all of our family that spent many hours with
her during this stay were 100% satisfied that she had all the care, comforts and facilities of a very well-run establishment.
Some weeks later, after our mothers decline in health, we returned to The Potteries with her on end of life care with every confidence that she would be totally cared and nursed for. After five weeks of her return, she passed away peacefully with dignity and we now have just good memories of how she had been so well cared for by all the staff at all levels. Many many thanks to a most professional, friendly, personal and truly kind bunch of great people! Thanks again to all!

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Review from Dave (Son of Resident) published on 10 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always difficult when the decision comes to place a loved one in a residential care home. The Potteries staff have been excellent in making that process easy for me. From the initial review and continuing care plan, all of the staff have been brilliant in helping my Dad settle in and enjoy himself.
The facilities are excellent and there is always an activity for the residents to join in with. Visitors are always welcome at any time. We often take Dad out for a day but he likes to return to his "Posh Hotel"!

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Review from Clive H (Son of Resident) published on 23 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been in The Potteries for five months and has settled in well. She very well looked after with caring and considerate staff. There are plenty of activities to join in every day including outside visits. The staff are always approachable and willing to discuss any issues and questions raised.
I am pleased to have chosen the Potteries for my Mother's Care Home.

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Review from Alison B (Daughter of Resident) published on 14 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed by the care and professionalism of all staff at The Potteries. There are activities arranged for residents and the atmosphere in the home is always positive.

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Review from Nigel B (Son of Resident) published on 1 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In all my dealings with The Potteries, I have felt that the needs of my Dad have been the most important consideration for both sides. This has continued and has enabled the family to be reassured in these times of change when our 94-year-old swaps his home of fifty years, to unaccustomed new surroundings.
In these challenging times, the kindness, care and good training of all the staff involved is clear, which having visited other homes, is unfortunately not always so.

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Review from Julie C (Daughter of Resident) published on 18 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely pleased with the level of care Dad is receiving. He is shown respect by all members of staff and is well looked after in all areas of his life. The staff are very positive and approachable, going the extra mile is not a problem for them. The excellent activities offered are a very important
part of the experience and Dad loves to join in. Overall we are pleased to have found The Potteries.

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Review from K R (Daughter of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you walk through the main entrance door you are made welcome. Everyone is very friendly and always helpful. The home is light and airy. There are always things going on for the residents. All staff talk to you and make sure that you are happy with everything. They always keep me well informed
about my mum. She is always clean and tidy. I think they all do an amazing job.

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Review from Maureen F (Daughter of Resident) published on 11 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been at The Potteries, for approximately three months and the care and unique personalised support she receives from the staff and management constantly surprises and impresses me.
My sister and I, are so pleased with every aspect of her care, that we are able to relax knowing she is
in safe hands.
It is a pleasure to visit Mum now, as she is no longer anxious, but confident knowing there are staff around if she needs them.
The environment and facilities are so inviting, I especially enjoy the cafe as it feels as if you have been out to a lovely coffee shop.


The staff are so welcoming and friendly, greeting you by name on arrival and letting me know how Mum has been that day. There is a real family environment because you know they really care for your loved one.
The communication is excellent, as is the leadership by the management.
I wholeheartedly recommend The Potteries for their outstanding care and support, not only for your loved one but also for the family.

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Review from Sally G (Daughter of Resident) published on 3 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in The Potteries now for a month. Whenever we visit, the place is very clean and tidy. Staff are always so so kind and helpful.
Dad seems very happy in his 'hotel' as he calls it. He is joining in the activities, doing things I never thought he would.
I would and have recommended
The Potteries to a few people now.
We are so pleased Dad is with you. Thank you.

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Review from J S (Husband of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for some 12 months. We have found the staff to be helpful and caring. Her accommodation is excellent and the general layout is pleasant.
Any minor complaints have always been dealt with promptly and with understanding.

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for The Potteries is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for The Potteries is calculated as follows: ( (425 Excellents x 5) + (40 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 481 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Potteries is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (97)

Meet the Team (1)

Zita

Zita Turner

Job Title: Home Manager

I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does. Even now, I’m always ready to roll up my sleeves and help if the need arises.


I believe that effective care is personalised care. Our team gets to know each resident well. We know what they enjoy doing, and we help them to continue to experience those things.


It’s also vital to keep up-to-date with developments in care so that we can bring benefits to residents. We recently took delivery of a Tovertafel, or ‘magic table’, which uses the latest technology to enable residents to play simple, fun interactive games, either on their own or with others. The tables have proven benefits: helping people who are living with dementia to develop their communication and cognitive skills and mobility.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Potteries to verify any information. View our terms and conditions. The Potteries has an Enhanced Service - more info.