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The Potteries

187 York Road, Broadstone, Dorset BH18 8ES
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We felt very lucky to have found such a modern, clean, family friendly care homeJ O(Daughter of Resident/Service User)
The Potteries, Broadstone
The Potteries, Broadstone
The Potteries, Broadstone

The Potteries is a luxury, purpose-built care home in Broadstone. The team provides expert residential, dementia and nursing care for respite and permanent residents. They also offer compassionate end of life care.

A short drive from the seaside of Poole in Dorset, residents can enjoy an array of superb, newly refurbished facilities at the home, including a café, cinema room and hair and beauty salon. The home even has its own...  

Care Provided by The Potteries

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,645From £1,850
Residential Dementia CareFrom £1,740From £1,957
Nursing CareFrom £1,995From £2,244
Nursing Dementia CareFrom £2,090From £2,351
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.

Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Use of in-house pub
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact The Potteries to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Zita Turner(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Parking

  • Parking on-site

The Potteries Reviews (155)

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9.8

The Potteries has a Review Score of 9.8 (9.780) out of 10, based on 42 reviews in the last 2 years. Over all time The Potteries has 155 reviews.

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Review from Shelley H (Daughter of Resident) published on 9 January 2020 Submitted via Website
Overall Experience

Mum went into the dementia ward at The Potteries from hospital in December 2019 and then moved the following week onto the nursing suite. Mums care was excellent and could not be faulted. The team at The Potteries are caring, kind, attentive and very much in tune with patients and family needs. They always listened to our wishes and made sure mum was comfortable at all times of the day and night. It takes special people to carry out the work they do so efficiently and I would not hesitate to recommend The Potteries to anyone. Mum, unfortunately, passed away on Boxing Day and again the team were excellent. We were comforted by the fact mums last days were in The Potteries being looked after so well by such lovely people.

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Review from M G (Sister of Resident) published on 23 October 2019 Submitted via Postal Card
Overall Experience

The Potteries provide excellent care for my sister. She is very happy there.

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Review from J L (Daughter of Resident) published on 16 July 2019 Submitted via Website
Overall Experience
It was a huge decision for us to move mum into a care home and we visited many. The Potteries offered everything we were looking for for our mum who needed a secure and active home.
It has only been a couple of weeks but mum is so very happy. She speaks so highly of all of the staff using words like “wonderful and caring”. Mum is so positive about her room, the food, activities and how independent she feels.

It is still early days but it has been such a comfort to see her so happy and to know the wonderful staff at The Potteries are there for her and us! Thank you for making such a difference.

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Review from Gail M (Daughter of Resident) published on 13 May 2019 Submitted via Postal Card
Overall Experience

My mum moved into The Potteries in December 2018. All the staff are friendly, caring and welcoming. Mum's room is spacious and comfortable. What has been a worrying situation has been made easier knowing my mum is being well cared for.

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Review from Reuben N (Son of Resident) published on 4 April 2019 Submitted via Website
Overall Experience
Four months on from my Mother being received into the Potteries care home, I couldn't recommend them highly enough. It's like a 4-star hotel. The staff are brilliant and the facilities are first rate. Being an ex-hairdresser, I'm able to take my Mum down to the salon in the foyer and pamper her, before taking her to the complementary cafe in reception for hot chocolate or coffee.
She really feels like she's had a trip out after all that. There is also a cinema on the ground floor with a massive screen and cosy chairs and a big selection of DVDs to choose from.
On the first floor, the residents have two lounges a TV lounge and a Kitchen. Food and drink are also available at any time on top of the main meal times. The staff are always asking if Mum wants anything to eat or drink.
Mums room is spacious, warm and clean and has its own ensuite.

Like I said earlier, it's like living in a 4-star hotel. After a year of looking for the right place for Mum, I couldn't be happier.

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Review from Pam S (Resident / Service User) published on 28 March 2019 Submitted via Postal Card
Overall Experience
Having lived at The Potteries for just over two months, I feel happy and contented. The care and attention from all who work here is very good and all of them manage to keep a smile on their faces, even in difficult circumstances.
I feel the two main meals of the day are rather close together and with the approach of summer, wondered if they could be a little further apart.
The only other thing, I would appreciate a serviette in the room or more tissues.

Carry on your excellent good work!

Reply from Samantha Debenham, Personal Assistant at The Potteries

Thank you for taking the time to let us know that you are enjoying life at The Potteries.

We welcome feedback regarding our service and we appreciate your comments regarding mealtimes at the home.

Zita Turner, the home manager, will call to see how we can help to improve this for you.

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Review from Chris G (Resident / Service User) published on 26 March 2019 Submitted via Postal Card
Overall Experience

From day 1, you enter a very friendly environment where all the staff are extremely friendly.

The atmosphere is lovely, extremely friendly in a warm, comfortable situation.

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Review from Martyn P (Son of Resident) published on 5 March 2019 Submitted via Website
Overall Experience
My mother passed away on Wednesday 27th February 2019. The care she has had over the two years has been outstanding by everyone in the care home. All members of the team have been brilliant and also so welcoming. However guilty we as a family felt at having to place mother into The Potteries, the team elevated this. The commitment that the team have is so well over 100% and this has been seen on many issues that have arisen and people have stayed on duty when needed. Even though I was too late to be with my mother, my niece was contacted and sat with her in her final hours, also the team continued to check on her whilst having other people to attend to. The team became part of our family. I will never be able to thank everyone at The Potteries for their professionalism, care and love that they give to all.
The Potteries is a wonderful place for any person to enter when needed and feel that the person will continue to have a life until the end.

Thank you from all our family.

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Review from Dawn E (Daughter of Resident) published on 15 January 2019 Submitted via Website
Overall Experience

The Potteries provided excellent care for my father not only at his end of life but during the last two and a half years that he was a resident. I have already recommended them to others.

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Review from Sally P (Daughter of Resident) published on 5 December 2018 Submitted via Website
Overall Experience

All the staff at The Potteries care home, from the office staff, carers, cleaners and nursing staff are very approachable and friendly. They have an in-depth understanding of the elderly and the dementia care that they provide. The staff have been very understanding of how difficult it is for families when an elderly parent moves into residential care and have been very supportive throughout that transition period. Both of my parents are settled, with a high degree of care and their individual needs are well catered for. Another reason I chose this particular care home, was as both of my parent's health conditions increase, this care home has the facility to provide nursing and end of life care. This means they will not have the trauma of having to move later on.

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Review from Debbie C (Daughter of Resident) published on 13 November 2018 Submitted via Website
Overall Experience

First impression through the doors at The Potteries...a good feeling about the place. Having been shown around, that good feeling remained and we agreed this was the place we wanted my Mum to live. Arrival day was special, every member of staff greeted Mum with smiles and her name. Her room was very welcoming, Mum's favourite drinks/biscuits waiting for her together with a lovely bowl of fruit. We were also made to feel very welcome and stayed for dinner, which is something you can do whenever. Mum is happy at The Potteries, staff are lovely, having a certain way with residents whereby they bring smiles to their faces. Rooms and facilities are excellent with many places where residents can wander or sit. There is a cafe on the ground floor that is available for residents and visitors so we can still take Mum for afternoon tea. They are always doing various activities for residents and have many different entertainment visitors. A lovely place to have your loved ones cared for.

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Review from Christopher B (Son of Resident) published on 18 October 2018 Submitted via Website
Overall Experience
My mother was a resident at The Potteries for 5 months. The standard of care she received was of a very high standard. Nothing was too much and all her visitors commented on how friendly the home was. Sadly she passed away at the end of September. The care she received for her last days was superb. The staff really went much further than would be expected and did much to accommodate relatives during this sad time. Staff, including senior staff, actually sat with her when relations weren't around. We always felt welcomed and nothing was too much for them in caring for my mother. At her funeral last Monday, staff attended to pay their last respects.
I have a lot of experience of care homes, having worked in the care sector, and nowhere else have I seen such a well run establishment with such a caring workforce.

Thank you, The Potteries.

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Review from Christopher A (Son of Resident) published on 25 September 2018 Submitted via Website
Overall Experience

It is difficult to put into words how much I appreciate the care, compassion and support provided by the wonderful staff at The Potteries. Our mother had no wish to leave her flat and move into a care home and after a difficult experience with another provider, we chose The Potteries. The freedom she enjoyed, along with the friendly, relaxed, caring attitude of the staff, transformed her life. She was able to enjoy the activities she loved such as quizzes, music, dancing and she became happy again for the first time in many months. As her health declined, the staff made her feel loved and comforted her. The Potteries had become her home and the staff made her feel like she was with family and never alone. On behalf of my mother and the whole family, I'd like to express our sincere thanks and gratitude to the wonderful staff who cared so magnificently for her and who always made us feel welcome.

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Review from Andrew (Power of Attorney of Resident) published on 25 September 2018 Submitted via Website
Overall Experience

The Potteries were able to take our Aunt at very short notice. The whole admission procedure was thorough, professional and friendly. During her stay we found the staff to be attentive, caring and every effort was made to ensure her needs were met. The Potteries has a homely feel and has been designed thoughtfully with the elderly in mind. We were grateful for the care she received, and the way in which she was encouraged to maintain her links with the outside world, whilst being given 24-hour care in a secure environment.

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Review from James G (Son of Resident) published on 14 August 2018 Submitted via Website
Overall Experience
We were looking for a care home that could cope with the differing needs of our mother and father. The Potteries staff were able to reassure us as they have different levels of care on different levels within the same building.
On arrival, both my mother and father settled in well. The staff have been lovely and caring. This extends from the manager of the home, through caring staff to the gardeners and general maintenance staff.
The 'coffee shop' is a lovely spot where my mum and dad could meet.

There are several private rooms seating approximately 6 people which are lovely to use for visits from family and friends.

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Review from Anita K (Daughter of Resident) published on 3 August 2018 Submitted via Website
Overall Experience
From the day mum went into The Potteries, we knew it was the right way to go. The room was welcoming, had everything mum needed, with the added fact mum could take her personal bits and bobs to make it her room.
Management were excellent in explaining all the necessary paperwork and were sympathetic to mum's requirements.
Facilities are excellent, cafe, hairdressers, cinema, outings, animals and of course the Alpaca visit! Of which mum was delighted.
Staff are very well trained, sympathetic to residents needs, we felt very comfortable in leaving mum in their very capable hands, nothing was to much trouble. Everyone from laundry to management gave a professional service.
Mum was comfortable, pain-free, in a happy, professional environment I could not wish for a better home for her.
My father and I will be truly grateful to The Potteries.

I can recommend them highly, just wished we had taken mum there earlier, before her sad passing.

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Review from Doreen W (Wife of Resident) published on 19 July 2018 Submitted via Website
Overall Experience
My husband came to The Potteries following a fall in another Residential Home which had resulted in him badly fracturing his right hip socket. His discharge plan was for six weeks bed rest with gradual mobilisation to partial weight bearing. The Staff and Care Plan Manager worked with my husband, taking into account his traumatic experience whilst in previous residential care, and at the end of his stay, he was able to walk slowly but successfully from room to room once he came home. I engaged a private physio clinic to come and work with him twice a week whilst he was in respite, but I know that the care and kindness shown did a great deal towards his recovery.

My only negative comment would be to say that over weekends, in particular, there was perhaps too few staff to adequately service breakfast and dressing of those who were not very high dependency, but still needed to be 'fed and watered' before 11.00. This happened more than once to my husband.

Reply from Amy Wilson, AD at The Potteries

Thank you for taking the time to feedback on your positive experience of respite care at The Potteries and we’re glad to hear that everything is going well with your husband’s continued recovery.

We are sorry that you feel that there were occasions when staffing levels were below those you...  

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Review from Roy P (Son of Resident) published on 24 May 2018 Submitted via Postal Card
Overall Experience

My Mother has been at the home for 18 months and settled immediately into the caring and friendly environment created by the management and staff. She has private facilities but also access to different lounges at all times. The dining room is very well laid out and the food is excellent and available 24/7. There are daily, different, activities made available and there are also outings to locations and events. The staff provide excellent support to meet her health and personal needs at all times. There is the facility to discuss any issue with the staff whenever necessary. The management of the home is very open and always available. The security systems in place throughout the some are very effective to ensure the safety of residents without it being intrusive upon their lives.

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Review from Doreen M (Resident / Service User) published on 22 May 2018 Submitted via Postal Card
Overall Experience

During my two-week respite care, all members of staff were most pleasant and helpful. At times appeared short of staff but worked very hard to maintain care for all patients. I feel two choices of meals rather restrictive.

Reply from Amy Wilson, AD at The Potteries

Thanks for taking the time to feedback to us and we’re very pleased that you enjoyed your stay with us at The Potteries.

We work hard to match our staffing requirements with our resident’s needs and I’m sorry if you felt that we didn’t meet your expectations with this at times. We can see that...  

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Review from S J (Daughter of Resident) published on 22 May 2018 Submitted via Postal Card
Overall Experience

My Mother, who has rapidly deteriorating dementia, stayed at The Potteries for 6 weeks, initially for respite for my Father as her carer, then as a temporary resident pending a move to a permanent placement nearer to my Father. The care she received, and the loving kindness shown, were of the highest standard. Everyone, from the home's manager to the carers, did a truly wonderful job. Upon her departure, all came to bid her farewell and said how much they would miss her. I would have no hesitation whatsoever in recommending The Potteries to anyone seeking impeccable, person-centred, loving, respectful care for their elderly/unwell loved one.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (50) & Events (0)

News
  • 29 May 2026

    A Poole care home has surprised a former opera singer with a very special birthday experience. Zara Taken, who lives at Care UK’s The Potteries on York Road in Broadstone,...

  • 29 May 2026

    A resident at a care home in Poole who has a passion for all things verse is celebrating World Poetry Day by sharing her deep love for the art. Ann...

  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

Upcoming Events

There are no upcoming events for The Potteries.

Awards / Recognitions (120)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for The Potteries.

Meet the Team (1)

Zita Turner
Zita TurnerJob Title:Home Manager

I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does. Even now, I’m always ready to roll up my sleeves and help if the need arises.

I believe that effective care is personalised care. Our team gets to know each resident well. We know what they enjoy doing, and we help them to continue to experience those things.

It’s also vital to keep up-to-date with developments in care so that we can bring benefits to residents. We recently took delivery of a Tovertafel, or ‘magic table’, which uses the latest technology to enable residents to play simple, fun interactive games, either on their own or with others. The tables have proven benefits: helping people who are living with dementia to develop their communication and cognitive skills and mobility.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Potteries to verify any information. View our terms and conditions. The Potteries has an Enhanced Service -more info.