The Potteries

The care, compassion and level of service given to my father; is exemplary. Every member of staff has been compassionate, especially during these difficult times. From the onset, speaking with one lady through to every day my father has been with you, I could not ask for more. My heartfelt thanks go out to each and every member of staff.

Mum has been living at The Potteries for almost a year now and is happy, contented and fulfilled. This unprecedented awful worldwide pandemic has meant that living in a care home has taken on a whole new dangerous meaning, but the staff have been incredible. Weekly FaceTime calls, visiting through the glass by phone, making sure Mum remembers us and keeping her daily activities fulfilled. They have strictly stuck to the rules for hygiene and so far have kept CoVid out! This has included an early lockdown, strict rules on staff hygiene, face masks and cleaning. I worry every single day currently due to the pandemic that the phone will ring with news of illness but all is well. I and my family thank all the wonderful Potteries staff from the bottom of our hearts.

Management and carers all treated us both with compassion, respect and patience, especially in the care end of life period. This made my life of a journey of 4 years as the sole carer more comfortable knowing that my wife was receiving excellent care.

I would like to thank everyone at The Potteries for the wonderful way they cared for my husband, particularly in the last few weeks of his life, and the kindness and support shown to me. I couldn't have wished for more.

My dad needed to go into a home late August last year and we wanted something special, obviously. The Business Manager welcomed us and showed us around. I instantly had a good feel for The Potteries and although I didn't want dad to have to leave home, it was by far the best choice. Dad settled well and the staff have been brilliant adapting and catering to dad's quirks and needs. I think he has brought some laughs to the staff with some of his antics. I have been really happy with the care and attention dad has received from the staff and it has been obvious how much they have warmed to him. I have felt really comfortable at The Potteries each time I visited and any issue dad has had, has been addressed with thought, care and kindness. The staff are attentive, relaxed, kind and friendly. Dad was only there for five months and right up to when he died he had the best care. Thank you to all the staff.

Mum went into the dementia ward at The Potteries from hospital in December 2019 and then moved the following week onto the nursing suite. Mums care was excellent and could not be faulted. The team at The Potteries are caring, kind, attentive and very much in tune with patients and family needs. They always listened to our wishes and made sure mum was comfortable at all times of the day and night. It takes special people to carry out the work they do so efficiently and I would not hesitate to recommend The Potteries to anyone. Mum, unfortunately, passed away on Boxing Day and again the team were excellent. We were comforted by the fact mums last days were in The Potteries being looked after so well by such lovely people.

The Potteries provide excellent care for my sister. She is very happy there.

It is still early days but it has been such a comfort to see her so happy and to know the wonderful staff at The Potteries are there for her and us! Thank you for making such a difference.

My mum moved into The Potteries in December 2018. All the staff are friendly, caring and welcoming. Mum's room is spacious and comfortable. What has been a worrying situation has been made easier knowing my mum is being well cared for.

Like I said earlier, it's like living in a 4-star hotel. After a year of looking for the right place for Mum, I couldn't be happier.

Carry on your excellent good work!

From day 1, you enter a very friendly environment where all the staff are extremely friendly.

The atmosphere is lovely, extremely friendly in a warm, comfortable situation.

Thank you from all our family.

The Potteries provided excellent care for my father not only at his end of life but during the last two and a half years that he was a resident. I have already recommended them to others.

All the staff at The Potteries care home, from the office staff, carers, cleaners and nursing staff are very approachable and friendly. They have an in-depth understanding of the elderly and the dementia care that they provide. The staff have been very understanding of how difficult it is for families when an elderly parent moves into residential care and have been very supportive throughout that transition period. Both of my parents are settled, with a high degree of care and their individual needs are well catered for. Another reason I chose this particular care home, was as both of my parent's health conditions increase, this care home has the facility to provide nursing and end of life care. This means they will not have the trauma of having to move later on.

First impression through the doors at The Potteries...a good feeling about the place. Having been shown around, that good feeling remained and we agreed this was the place we wanted my Mum to live. Arrival day was special, every member of staff greeted Mum with smiles and her name. Her room was very welcoming, Mum's favourite drinks/biscuits waiting for her together with a lovely bowl of fruit. We were also made to feel very welcome and stayed for dinner, which is something you can do whenever. Mum is happy at The Potteries, staff are lovely, having a certain way with residents whereby they bring smiles to their faces. Rooms and facilities are excellent with many places where residents can wander or sit. There is a cafe on the ground floor that is available for residents and visitors so we can still take Mum for afternoon tea. They are always doing various activities for residents and have many different entertainment visitors. A lovely place to have your loved ones cared for.

Thank you, The Potteries.

It is difficult to put into words how much I appreciate the care, compassion and support provided by the wonderful staff at The Potteries. Our mother had no wish to leave her flat and move into a care home and after a difficult experience with another provider, we chose The Potteries. The freedom she enjoyed, along with the friendly, relaxed, caring attitude of the staff, transformed her life. She was able to enjoy the activities she loved such as quizzes, music, dancing and she became happy again for the first time in many months. As her health declined, the staff made her feel loved and comforted her. The Potteries had become her home and the staff made her feel like she was with family and never alone. On behalf of my mother and the whole family, I'd like to express our sincere thanks and gratitude to the wonderful staff who cared so magnificently for her and who always made us feel welcome.

The Potteries were able to take our Aunt at very short notice. The whole admission procedure was thorough, professional and friendly. During her stay we found the staff to be attentive, caring and every effort was made to ensure her needs were met. The Potteries has a homely feel and has been designed thoughtfully with the elderly in mind. We were grateful for the care she received, and the way in which she was encouraged to maintain her links with the outside world, whilst being given 24-hour care in a secure environment.

There are several private rooms seating approximately 6 people which are lovely to use for visits from family and friends.