
We felt very lucky to have found such a modern, clean, family friendly care homeJ O(Daughter of Resident/Service User)



We felt very lucky to have found such a modern, clean, family friendly care homeJ O(Daughter of Resident/Service User)



The Potteries is a luxury, purpose-built care home in Broadstone. The team provides expert residential, dementia and nursing care for respite and permanent residents. They also offer compassionate end of life care.
A short drive from the seaside of Poole in Dorset, residents can enjoy an array of superb, newly refurbished facilities at the home, including a café, cinema room and hair and beauty salon. The home even has its own...
Care Provided by The Potteries
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Use of in-house pub
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact The Potteries for full pricing details and T&Cs.
Contact The Potteries to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Zita Turner(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Parking
- Parking on-site
The Potteries Reviews (155)
The Potteries has a Review Score of 9.8 (9.780) out of 10, based on 42 reviews in the last 2 years.
Over all time The Potteries has 155 reviews.
Mum went into the dementia ward at The Potteries from hospital in December 2019 and then moved the following week onto the nursing suite. Mums care was excellent and could not be faulted. The team at The Potteries are caring, kind, attentive and very much in tune with patients and family needs. They always listened to our wishes and made sure mum was comfortable at all times of the day and night. It takes special people to carry out the work they do so efficiently and I would not hesitate to recommend The Potteries to anyone. Mum, unfortunately, passed away on Boxing Day and again the team were excellent. We were comforted by the fact mums last days were in The Potteries being looked after so well by such lovely people.
The Potteries provide excellent care for my sister. She is very happy there.
It has only been a couple of weeks but mum is so very happy. She speaks so highly of all of the staff using words like “wonderful and caring”. Mum is so positive about her room, the food, activities and how independent she feels.
It is still early days but it has been such a comfort to see her so happy and to know the wonderful staff at The Potteries are there for her and us! Thank you for making such a difference.
My mum moved into The Potteries in December 2018. All the staff are friendly, caring and welcoming. Mum's room is spacious and comfortable. What has been a worrying situation has been made easier knowing my mum is being well cared for.
She really feels like she's had a trip out after all that. There is also a cinema on the ground floor with a massive screen and cosy chairs and a big selection of DVDs to choose from.
On the first floor, the residents have two lounges a TV lounge and a Kitchen. Food and drink are also available at any time on top of the main meal times. The staff are always asking if Mum wants anything to eat or drink.
Mums room is spacious, warm and clean and has its own ensuite.
Like I said earlier, it's like living in a 4-star hotel. After a year of looking for the right place for Mum, I couldn't be happier.
I feel the two main meals of the day are rather close together and with the approach of summer, wondered if they could be a little further apart.
The only other thing, I would appreciate a serviette in the room or more tissues.
Carry on your excellent good work!
Thank you for taking the time to let us know that you are enjoying life at The Potteries.
We welcome feedback regarding our service and we appreciate your comments regarding mealtimes at the home.
Zita Turner, the home manager, will call to see how we can help to improve this for you.
From day 1, you enter a very friendly environment where all the staff are extremely friendly.
The atmosphere is lovely, extremely friendly in a warm, comfortable situation.
The Potteries is a wonderful place for any person to enter when needed and feel that the person will continue to have a life until the end.
Thank you from all our family.
The Potteries provided excellent care for my father not only at his end of life but during the last two and a half years that he was a resident. I have already recommended them to others.
All the staff at The Potteries care home, from the office staff, carers, cleaners and nursing staff are very approachable and friendly. They have an in-depth understanding of the elderly and the dementia care that they provide. The staff have been very understanding of how difficult it is for families when an elderly parent moves into residential care and have been very supportive throughout that transition period. Both of my parents are settled, with a high degree of care and their individual needs are well catered for. Another reason I chose this particular care home, was as both of my parent's health conditions increase, this care home has the facility to provide nursing and end of life care. This means they will not have the trauma of having to move later on.
First impression through the doors at The Potteries...a good feeling about the place. Having been shown around, that good feeling remained and we agreed this was the place we wanted my Mum to live. Arrival day was special, every member of staff greeted Mum with smiles and her name. Her room was very welcoming, Mum's favourite drinks/biscuits waiting for her together with a lovely bowl of fruit. We were also made to feel very welcome and stayed for dinner, which is something you can do whenever. Mum is happy at The Potteries, staff are lovely, having a certain way with residents whereby they bring smiles to their faces. Rooms and facilities are excellent with many places where residents can wander or sit. There is a cafe on the ground floor that is available for residents and visitors so we can still take Mum for afternoon tea. They are always doing various activities for residents and have many different entertainment visitors. A lovely place to have your loved ones cared for.
I have a lot of experience of care homes, having worked in the care sector, and nowhere else have I seen such a well run establishment with such a caring workforce.
Thank you, The Potteries.
It is difficult to put into words how much I appreciate the care, compassion and support provided by the wonderful staff at The Potteries. Our mother had no wish to leave her flat and move into a care home and after a difficult experience with another provider, we chose The Potteries. The freedom she enjoyed, along with the friendly, relaxed, caring attitude of the staff, transformed her life. She was able to enjoy the activities she loved such as quizzes, music, dancing and she became happy again for the first time in many months. As her health declined, the staff made her feel loved and comforted her. The Potteries had become her home and the staff made her feel like she was with family and never alone. On behalf of my mother and the whole family, I'd like to express our sincere thanks and gratitude to the wonderful staff who cared so magnificently for her and who always made us feel welcome.
The Potteries were able to take our Aunt at very short notice. The whole admission procedure was thorough, professional and friendly. During her stay we found the staff to be attentive, caring and every effort was made to ensure her needs were met. The Potteries has a homely feel and has been designed thoughtfully with the elderly in mind. We were grateful for the care she received, and the way in which she was encouraged to maintain her links with the outside world, whilst being given 24-hour care in a secure environment.
On arrival, both my mother and father settled in well. The staff have been lovely and caring. This extends from the manager of the home, through caring staff to the gardeners and general maintenance staff.
The 'coffee shop' is a lovely spot where my mum and dad could meet.
There are several private rooms seating approximately 6 people which are lovely to use for visits from family and friends.
Management were excellent in explaining all the necessary paperwork and were sympathetic to mum's requirements.
Facilities are excellent, cafe, hairdressers, cinema, outings, animals and of course the Alpaca visit! Of which mum was delighted.
Staff are very well trained, sympathetic to residents needs, we felt very comfortable in leaving mum in their very capable hands, nothing was to much trouble. Everyone from laundry to management gave a professional service.
Mum was comfortable, pain-free, in a happy, professional environment I could not wish for a better home for her.
My father and I will be truly grateful to The Potteries.
I can recommend them highly, just wished we had taken mum there earlier, before her sad passing.
My only negative comment would be to say that over weekends, in particular, there was perhaps too few staff to adequately service breakfast and dressing of those who were not very high dependency, but still needed to be 'fed and watered' before 11.00. This happened more than once to my husband.
Thank you for taking the time to feedback on your positive experience of respite care at The Potteries and we’re glad to hear that everything is going well with your husband’s continued recovery.
We are sorry that you feel that there were occasions when staffing levels were below those you...
My Mother has been at the home for 18 months and settled immediately into the caring and friendly environment created by the management and staff. She has private facilities but also access to different lounges at all times. The dining room is very well laid out and the food is excellent and available 24/7. There are daily, different, activities made available and there are also outings to locations and events. The staff provide excellent support to meet her health and personal needs at all times. There is the facility to discuss any issue with the staff whenever necessary. The management of the home is very open and always available. The security systems in place throughout the some are very effective to ensure the safety of residents without it being intrusive upon their lives.
During my two-week respite care, all members of staff were most pleasant and helpful. At times appeared short of staff but worked very hard to maintain care for all patients. I feel two choices of meals rather restrictive.
Thanks for taking the time to feedback to us and we’re very pleased that you enjoyed your stay with us at The Potteries.
We work hard to match our staffing requirements with our resident’s needs and I’m sorry if you felt that we didn’t meet your expectations with this at times. We can see that...
My Mother, who has rapidly deteriorating dementia, stayed at The Potteries for 6 weeks, initially for respite for my Father as her carer, then as a temporary resident pending a move to a permanent placement nearer to my Father. The care she received, and the loving kindness shown, were of the highest standard. Everyone, from the home's manager to the carers, did a truly wonderful job. Upon her departure, all came to bid her farewell and said how much they would miss her. I would have no hesitation whatsoever in recommending The Potteries to anyone seeking impeccable, person-centred, loving, respectful care for their elderly/unwell loved one.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (50) & Events (0)
- 29 May 2026
A Poole care home has surprised a former opera singer with a very special birthday experience. Zara Taken, who lives at Care UK’s The Potteries on York Road in Broadstone,...
- 29 May 2026
A resident at a care home in Poole who has a passion for all things verse is celebrating World Poetry Day by sharing her deep love for the art. Ann...
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
There are no upcoming events for The Potteries.
Accreditations
There are no accreditations posted yet for The Potteries.
Meet the Team (1)

I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does. Even now, I’m always ready to roll up my sleeves and help if the need arises.
I believe that effective care is personalised care. Our team gets to know each resident well. We know what they enjoy doing, and we help them to continue to experience those things.
It’s also vital to keep up-to-date with developments in care so that we can bring benefits to residents. We recently took delivery of a Tovertafel, or ‘magic table’, which uses the latest technology to enable residents to play simple, fun interactive games, either on their own or with others. The tables have proven benefits: helping people who are living with dementia to develop their communication and cognitive skills and mobility.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Potteries to verify any information. View our terms and conditions. The Potteries has an Enhanced Service -more info.