
We felt very lucky to have found such a modern, clean, family friendly care homeJ O(Daughter of Resident/Service User)



We felt very lucky to have found such a modern, clean, family friendly care homeJ O(Daughter of Resident/Service User)



The Potteries is a luxury, purpose-built care home in Broadstone. The team provides expert residential, dementia and nursing care for respite and permanent residents. They also offer compassionate end of life care.
A short drive from the seaside of Poole in Dorset, residents can enjoy an array of superb, newly refurbished facilities at the home, including a café, cinema room and hair and beauty salon. The home even has its own...
Care Provided by The Potteries
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Use of in-house pub
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact The Potteries for full pricing details and T&Cs.
Contact The Potteries to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Zita Turner(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Parking
- Parking on-site
The Potteries Reviews (155)
The Potteries has a Review Score of 9.8 (9.780) out of 10, based on 42 reviews in the last 2 years.
Over all time The Potteries has 155 reviews.
My father has recently become a resident of The Potteries care home and I cannot stress how happy I am with the care he is receiving. The staff are so dedicated and kind and can't do enough for him. The facilities are fantastic and there is always something for him to do everyday to enable his body and his mind to function to its full capacity which also helps him to integrate with other residents. He is a very proud man and likes to do things for himself and this is achieved as much as possible and his dignity remains intact. What could have been an extremely worrying situation for me, has been made less stressful by knowing my dad is in such good hands.
Thank you so much!
It is a big step for anyone to leave their home and go into a care home but The Potteries seem to really care about making this as easy as possible for the residents. They appear to have an underlying ethos of “you can have whatever you want" which mum has been told several times - I presume that is within reason! The staff seem very kind and caring. It does seem quite a lot of money but excellence needs to be paid for.
This is not just a Care Home, it’s far more. The quality of my Grandad's life has improved greatly and I will be forever grateful!
Despite our family referring to The Potteries as the ‘Posh Hotel’, all staff members have been warm and welcoming and when I visit I feel special and cared for too!!
I love all of the activities provided, from trips to the pantomime, the tank museum and visits from Alpacas!!!! I am also encouraged to bring my dog in to see my Grandad which he loves!!!
The Potteries really is a Home away from Home!
Thank you to each and every staff member involved in my Grandad’s care.
My sister recently moved into The Potteries from another nursing home - she had not settled there and was always agitated. Since she has been at The Potteries she has settled in, mixes in the various activities. Now has started to regain her appetite - has a rapport with the staff, in fact, is so much more relaxed (as is the family) Well done everyone at The Potteries
Some weeks later, after our mothers decline in health, we returned to The Potteries with her on end of life care with every confidence that she would be totally cared and nursed for. After five weeks of her return, she passed away peacefully with dignity and we now have just good memories of how she had been so well cared for by all the staff at all levels. Many many thanks to a most professional, friendly, personal and truly kind bunch of great people! Thanks again to all!
It's always difficult when the decision comes to place a loved one in a residential care home. The Potteries staff have been excellent in making that process easy for me. From the initial review and continuing care plan, all of the staff have been brilliant in helping my Dad settle in and enjoy himself. The facilities are excellent and there is always an activity for the residents to join in with. Visitors are always welcome at any time. We often take Dad out for a day but he likes to return to his "Posh Hotel"!
My Mother has been in The Potteries for five months and has settled in well. She very well looked after with caring and considerate staff. There are plenty of activities to join in every day including outside visits. The staff are always approachable and willing to discuss any issues and questions raised. I am pleased to have chosen the Potteries for my Mother's Care Home.
I am very impressed by the care and professionalism of all staff at The Potteries. There are activities arranged for residents and the atmosphere in the home is always positive.
In all my dealings with The Potteries, I have felt that the needs of my Dad have been the most important consideration for both sides. This has continued and has enabled the family to be reassured in these times of change when our 94-year-old swaps his home of fifty years, to unaccustomed new surroundings. In these challenging times, the kindness, care and good training of all the staff involved is clear, which having visited other homes, is unfortunately not always so.
We are extremely pleased with the level of care Dad is receiving. He is shown respect by all members of staff and is well looked after in all areas of his life. The staff are very positive and approachable, going the extra mile is not a problem for them. The excellent activities offered are a very important part of the experience and Dad loves to join in. Overall we are pleased to have found The Potteries.
As soon as you walk through the main entrance door you are made welcome. Everyone is very friendly and always helpful. The home is light and airy. There are always things going on for the residents. All staff talk to you and make sure that you are happy with everything. They always keep me well informed about my mum. She is always clean and tidy. I think they all do an amazing job.
My sister and I, are so pleased with every aspect of her care, that we are able to relax knowing she is in safe hands.
It is a pleasure to visit Mum now, as she is no longer anxious, but confident knowing there are staff around if she needs them.
The environment and facilities are so inviting, I especially enjoy the cafe as it feels as if you have been out to a lovely coffee shop.
The staff are so welcoming and friendly, greeting you by name on arrival and letting me know how Mum has been that day. There is a real family environment because you know they really care for your loved one.The communication is excellent, as is the leadership by the management.
I wholeheartedly recommend The Potteries for their outstanding care and support, not only for your loved one but also for the family.
Dad seems very happy in his 'hotel' as he calls it. He is joining in the activities, doing things I never thought he would.
I would and have recommended The Potteries to a few people now.
We are so pleased Dad is with you. Thank you.
Any minor complaints have always been dealt with promptly and with understanding.
My father has been a resident at this wonderful care home for the past three and a half years. I have nothing but praise and admiration for the care and attentiveness from all staff, from the manager down to the maintenance staff. I would have no hesitation at all in recommending this brilliant facility to anyone who felt that a family member or friend would benefit from this home. My appreciation goes out to all at the fabulous Potteries.
My husband and sister have been residents at The Potteries for a few months. Their rooms are light and airy, well maintained and their needs met immediately. During this time I have never heard a member of staff raise a voice or speak disrespectfully to any residents. The The Potteries held an Edwardian Garden Party recently. The staff entered into the spirit of the event- dressing up for the occasion and ensuring they could help as many as possible to attend. The catering was excellent. I could see the care, compassion and dedication they gave to their jobs. It was impressive.
I cannot thank them enough for what they have done for him.
A very pleasant and welcoming atmosphere to visitors too.
I will remain forever grateful that mum and us, her kids, were welcomed, cared for and treated with such respect.
(unable to rate appropriately Activities, as not taken part in - although from what I saw, they looked "good", ie interesting, entertaining).
Very happy stay for 19 days, everyone very helpful and kind. Food excellent, room very nice, laundry good. Nothing to fault. Would not hesitate to stay again and thoroughly recommend The Potteries. Staff wonderful.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (50) & Events (0)
- 29 May 2026
A Poole care home has surprised a former opera singer with a very special birthday experience. Zara Taken, who lives at Care UK’s The Potteries on York Road in Broadstone,...
- 29 May 2026
A resident at a care home in Poole who has a passion for all things verse is celebrating World Poetry Day by sharing her deep love for the art. Ann...
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
There are no upcoming events for The Potteries.
Accreditations
There are no accreditations posted yet for The Potteries.
Meet the Team (1)

I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does. Even now, I’m always ready to roll up my sleeves and help if the need arises.
I believe that effective care is personalised care. Our team gets to know each resident well. We know what they enjoy doing, and we help them to continue to experience those things.
It’s also vital to keep up-to-date with developments in care so that we can bring benefits to residents. We recently took delivery of a Tovertafel, or ‘magic table’, which uses the latest technology to enable residents to play simple, fun interactive games, either on their own or with others. The tables have proven benefits: helping people who are living with dementia to develop their communication and cognitive skills and mobility.
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