Her care was second to noneK H(Son of Resident/Service User)
Her care was second to noneK H(Son of Resident/Service User)
The Potteries is a luxury, purpose-built care home in Broadstone. The team provides expert residential, dementia and nursing care for respite and permanent residents. They also offer compassionate end of life care.
A short drive from the seaside of Poole in Dorset, residents can enjoy an array of superb, newly refurbished facilities at the home, including a café, cinema room and hair and beauty salon. The home even has its own...
The Potteries is a luxury, purpose-built care home in Broadstone. The team provides expert residential, dementia and nursing care for respite and permanent residents. They also offer compassionate end of life care.
A short drive from the seaside of Poole in Dorset, residents can enjoy an array of superb, newly refurbished facilities at the home, including a café, cinema room and hair and beauty salon. The home even has its own pub.
The team provide high-quality person-centred care. They get to know each resident, creating care and lifestyle plans tailored to their needs, supporting residents to live fun and fulfilling lives at The Potteries.
The Potteries is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
The Potteries is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
Contact The Potteries to confirm what's included and get a personalised quote:
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact The Potteries for full pricing details and T&Cs.
The Potteries has a Review Score of 9.8 (9.822) out of 10, based on 43 reviews in the last 2 years.
Over all time The Potteries has 160 reviews.
Management were excellent in explaining all the necessary paperwork and were...
I can recommend them highly, just wished we had taken mum there earlier, before her sad passing.
My husband came to The Potteries following a fall in another Residential Home which had resulted in him badly fracturing his right hip socket. His discharge plan was for six weeks bed rest with gradual mobilisation to partial weight bearing. The Staff and Care Plan Manager worked with my husband,...
My only negative comment would be to say that over weekends, in particular, there was perhaps too few staff to adequately service breakfast and dressing of those who were not very high dependency, but still needed to be 'fed and watered' before 11.00. This happened more than once to my husband.
Thank you for taking the time to feedback on your positive experience of respite care at The Potteries and we’re glad to hear that everything is going well with your husband’s continued recovery.
We are sorry that you feel that there were occasions when staffing levels were below those you...
Thank you for taking the time to feedback on your positive experience of respite care at The Potteries and we’re glad to hear that everything is going well with your husband’s continued recovery.
We are sorry that you feel that there were occasions when staffing levels were below those you believed necessary to deliver our usual great standard of care. Care UK works hard to ensure that we match the care delivery requirements of our residents (based on care needs as well as the number of residents) with the appropriate level of staffing on each suite. I am sorry if you feel that we didn’t get this quite right for you and we will continue to look at this closely.
If we can be of any further support, please do not hesitate to contact us.
My Mother has been at the home for 18 months and settled immediately into the caring and friendly environment created by the management and staff. She has private facilities but also access to different lounges at all times. The dining room is very well laid out and the food is excellent and...
My Mother has been at the home for 18 months and settled immediately into the caring and friendly environment created by the management and staff. She has private facilities but also access to different lounges at all times. The dining room is very well laid out and the food is excellent and available 24/7. There are daily, different, activities made available and there are also outings to locations and events. The staff provide excellent support to meet her health and personal needs at all times. There is the facility to discuss any issue with the staff whenever necessary. The management of the home is very open and always available. The security systems in place throughout the some are very effective to ensure the safety of residents without it being intrusive upon their lives.
During my two-week respite care, all members of staff were most pleasant and helpful. At times appeared short of staff but worked very hard to maintain care for all patients. I feel two choices of meals rather restrictive.
During my two-week respite care, all members of staff were most pleasant and helpful. At times appeared short of staff but worked very hard to maintain care for all patients. I feel two choices of meals rather restrictive.
Thanks for taking the time to feedback to us and we’re very pleased that you enjoyed your stay with us at The Potteries.
We work hard to match our staffing requirements with our resident’s needs and I’m sorry if you felt that we didn’t meet your expectations with this at times. We can see that...
Thanks for taking the time to feedback to us and we’re very pleased that you enjoyed your stay with us at The Potteries.
We work hard to match our staffing requirements with our resident’s needs and I’m sorry if you felt that we didn’t meet your expectations with this at times. We can see that you felt that the care and support in the home was excellent so we hope that we provided everything that you needed. As you mention, there are always two options available at each mealtime and we aim to offer items that are nutritious, enjoyable and appeal to the majority of our residents. The chefs and their team are always very happy to provide other options on request – we hope that, if you stay with us again, you can make use of this service.
We hope that you are enjoying being back at home and that you would consider us if you need further respite support.
My Mother, who has rapidly deteriorating dementia, stayed at The Potteries for 6 weeks, initially for respite for my Father as her carer, then as a temporary resident pending a move to a permanent placement nearer to my Father. The care she received, and the loving kindness shown, were of the...
My Mother, who has rapidly deteriorating dementia, stayed at The Potteries for 6 weeks, initially for respite for my Father as her carer, then as a temporary resident pending a move to a permanent placement nearer to my Father. The care she received, and the loving kindness shown, were of the highest standard. Everyone, from the home's manager to the carers, did a truly wonderful job. Upon her departure, all came to bid her farewell and said how much they would miss her. I would have no hesitation whatsoever in recommending The Potteries to anyone seeking impeccable, person-centred, loving, respectful care for their elderly/unwell loved one.
My father has recently become a resident of The Potteries care home and I cannot stress how happy I am with the care he is receiving. The staff are so dedicated and kind and can't do enough for him. The facilities are fantastic and there is always something for him to do everyday to enable his body...
My father has recently become a resident of The Potteries care home and I cannot stress how happy I am with the care he is receiving. The staff are so dedicated and kind and can't do enough for him. The facilities are fantastic and there is always something for him to do everyday to enable his body and his mind to function to its full capacity which also helps him to integrate with other residents. He is a very proud man and likes to do things for himself and this is achieved as much as possible and his dignity remains intact. What could have been an extremely worrying situation for me, has been made less stressful by knowing my dad is in such good hands.
Our relative has been at The Potteries for only a short time but has settled in better than we ever would have thought! The staff are extremely helpful and caring, the food is varied and inviting, the facilities are good and clean and various activities help to pass the time in a pleasant and...
Thank you so much!
It is a big step for anyone to leave their home and go into a care home but The Potteries seem to really care about making this as easy as possible for the residents. They appear to have an underlying ethos of “you can have whatever you want" which mum has been told several times - I presume that...
It is a big step for anyone to leave their home and go into a care home but The Potteries seem to really care about making this as easy as possible for the residents. They appear to have an underlying ethos of “you can have whatever you want" which mum has been told several times - I presume that is within reason! The staff seem very kind and caring. It does seem quite a lot of money but excellence needs to be paid for.
My Grandfather moved to The Potteries in November 2017. To begin with, I was apprehensive and worried (given the reputation of care homes in general). But how wrong was I to be worried..... my Grandad is doing so well, he is the happiest and healthiest he has been in a long time and seems to always...
This is not just a Care Home, it’s far more. The quality of my Grandad's life has improved greatly and I will be forever grateful!
Despite our family referring to The Potteries as the ‘Posh Hotel’, all staff members have been warm and welcoming and when I visit I feel special and cared for too!!
I love all of the activities provided, from trips to the pantomime, the tank museum and visits from Alpacas!!!! I am also encouraged to bring my dog in to see my Grandad which he loves!!!
The Potteries really is a Home away from Home!
Thank you to each and every staff member involved in my Grandad’s care.
My sister recently moved into The Potteries from another nursing home - she had not settled there and was always agitated. Since she has been at The Potteries she has settled in, mixes in the various activities. Now has started to regain her appetite - has a rapport with the staff, in fact, is so...
My sister recently moved into The Potteries from another nursing home - she had not settled there and was always agitated. Since she has been at The Potteries she has settled in, mixes in the various activities. Now has started to regain her appetite - has a rapport with the staff, in fact, is so much more relaxed (as is the family) Well done everyone at The Potteries
My late mother had stayed at The Potteries for 2 weeks respite care in November 2017. Her stay then was of top quality and she made many friends with all the staff and it was with regret that we could not convince her to stay on a permanent basis. Myself and all of our family that spent many hours...
Some weeks later, after our mothers decline in health, we returned to The Potteries with her on end of life care with every confidence that she would be totally cared and nursed for. After five weeks of her return, she passed away peacefully with dignity and we now have just good memories of how she had been so well cared for by all the staff at all levels. Many many thanks to a most professional, friendly, personal and truly kind bunch of great people! Thanks again to all!
It's always difficult when the decision comes to place a loved one in a residential care home. The Potteries staff have been excellent in making that process easy for me. From the initial review and continuing care plan, all of the staff have been brilliant in helping my Dad settle in and enjoy...
It's always difficult when the decision comes to place a loved one in a residential care home. The Potteries staff have been excellent in making that process easy for me. From the initial review and continuing care plan, all of the staff have been brilliant in helping my Dad settle in and enjoy himself. The facilities are excellent and there is always an activity for the residents to join in with. Visitors are always welcome at any time. We often take Dad out for a day but he likes to return to his "Posh Hotel"!
My Mother has been in The Potteries for five months and has settled in well. She very well looked after with caring and considerate staff. There are plenty of activities to join in every day including outside visits. The staff are always approachable and willing to discuss any issues and questions...
My Mother has been in The Potteries for five months and has settled in well. She very well looked after with caring and considerate staff. There are plenty of activities to join in every day including outside visits. The staff are always approachable and willing to discuss any issues and questions raised. I am pleased to have chosen the Potteries for my Mother's Care Home.
I am very impressed by the care and professionalism of all staff at The Potteries. There are activities arranged for residents and the atmosphere in the home is always positive.
I am very impressed by the care and professionalism of all staff at The Potteries. There are activities arranged for residents and the atmosphere in the home is always positive.
In all my dealings with The Potteries, I have felt that the needs of my Dad have been the most important consideration for both sides. This has continued and has enabled the family to be reassured in these times of change when our 94-year-old swaps his home of fifty years, to unaccustomed new...
In all my dealings with The Potteries, I have felt that the needs of my Dad have been the most important consideration for both sides. This has continued and has enabled the family to be reassured in these times of change when our 94-year-old swaps his home of fifty years, to unaccustomed new surroundings. In these challenging times, the kindness, care and good training of all the staff involved is clear, which having visited other homes, is unfortunately not always so.
We are extremely pleased with the level of care Dad is receiving. He is shown respect by all members of staff and is well looked after in all areas of his life. The staff are very positive and approachable, going the extra mile is not a problem for them. The excellent activities offered are a very...
We are extremely pleased with the level of care Dad is receiving. He is shown respect by all members of staff and is well looked after in all areas of his life. The staff are very positive and approachable, going the extra mile is not a problem for them. The excellent activities offered are a very important part of the experience and Dad loves to join in. Overall we are pleased to have found The Potteries.
As soon as you walk through the main entrance door you are made welcome. Everyone is very friendly and always helpful. The home is light and airy. There are always things going on for the residents. All staff talk to you and make sure that you are happy with everything. They always keep me well...
As soon as you walk through the main entrance door you are made welcome. Everyone is very friendly and always helpful. The home is light and airy. There are always things going on for the residents. All staff talk to you and make sure that you are happy with everything. They always keep me well informed about my mum. She is always clean and tidy. I think they all do an amazing job.
My sister and I, are so pleased with every aspect of her care, that we are able to relax knowing she...
The environment and facilities are so inviting, I especially enjoy the cafe as it feels as if you have been out to a lovely coffee shop.
The staff are so welcoming and friendly, greeting you by name on arrival and letting me know how Mum has been that day. There is a real family environment because you know they really care for your loved one.I wholeheartedly recommend The Potteries for their outstanding care and support, not only for your loved one but also for the family.
I would and have...
We are so pleased Dad is with you. Thank you.
Any minor complaints have always been dealt with promptly and with understanding.
Any minor complaints have always been dealt with promptly and with understanding.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
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I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does....
I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does. Even now, I’m always ready to roll up my sleeves and help if the need arises.
I believe that effective care is personalised care. Our team gets to know each resident well. We know what they enjoy doing, and we help them to continue to experience those things.
It’s also vital to keep up-to-date with developments in care so that we can bring benefits to residents. We recently took delivery of a Tovertafel, or ‘magic table’, which uses the latest technology to enable residents to play simple, fun interactive games, either on their own or with others. The tables have proven benefits: helping people who are living with dementia to develop their communication and cognitive skills and mobility.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Potteries to verify any information. View our terms and conditions. The Potteries has an Enhanced Service -what an Enhanced Service includes.