The Potteries

187 York Road, Broadstone BH18 8ES
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9.8 140 Reviews
  • The Potteries, Broadstone
The Potteries is a luxury, purpose-built care home in Broadstone. The team provides expert residential, dementia and nursing care for respite and permanent residents. They also offer compassionate end of life care.

A short drive from the seaside of Poole in Dorset, residents can enjoy an array of superb, newly refurbished facilities at the home, including a café, cinema room and hair and beauty salon. The home even has its own pub.

The team provide high-quality person-centred care. They get to know each resident, creating care and lifestyle plans tailored to their needs, supporting residents to live fun and fulfilling lives at The Potteries.

The Potteries is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.

The Potteries is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1643
  • Self-Funded Residential Dementia Care: from £1733
  • Self-Funded Nursing Care: from £1883
  • Self-Funded Nursing Dementia Care: from £1973
  • RESPITE Self-Funded Residential Care: from £1853
  • RESPITE Self-Funded Residential Dementia Care: from £1943
  • RESPITE Self-Funded Nursing Care: from £2093
  • RESPITE Self-Funded Nursing Dementia Care: from £2183

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Use of in-house pub
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact The Potteries to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Zita Turner (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Parking on-site

The Potteries Reviews (140)

Total of 140, showing 121-140
9.8

The Potteries has a Review Score of 9.8 (9.848) out of 10, based on 41 reviews in the last 2 years. Over all time The Potteries has 140 reviews.

Overall Experience

  • 117
  • 20
  • 3
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Date Published

140
13
21
41
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Review from Graham P (Son of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at this wonderful care home for the past three and a half years. I have nothing but praise and admiration for the care and attentiveness from all staff, from the manager down to the maintenance staff. I would have no hesitation at all in recommending this brilliant facility
to anyone who felt that a family member or friend would benefit from this home. My appreciation goes out to all at the fabulous Potteries.

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Review from Sylvia M (Wife of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and sister have been residents at The Potteries for a few months. Their rooms are light and airy, well maintained and their needs met immediately. During this time I have never heard a member of staff raise a voice or speak disrespectfully to any residents. The The Potteries held an Edwardian
Garden Party recently. The staff entered into the spirit of the event- dressing up for the occasion and ensuring they could help as many as possible to attend. The catering was excellent. I could see the care, compassion and dedication they gave to their jobs. It was impressive.

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Review from M D (Wife of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were so lovely, very helpful and did all they could in very difficult circumstances as my husband was so very difficult to deal with.
I cannot thank them enough for what they have done for him.
A very pleasant and welcoming atmosphere to visitors too.

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Review from Dode H (Daughter of Resident) published on 1 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only there for 4 days, but how I wish we had come so much sooner. The atmosphere, the warmth, the friendliness, the care, the concern, the room, all of it - all top top marks. Particularly the friendliness and helpfulness of the carers. Mum was not at all well, but the way that she was cared
for, the gentle way they managed her, in all her needs, was heartwarmingly truly inspiring. Even when she died, they were exceptional.
I will remain forever grateful that mum and us, her kids, were welcomed, cared for and treated with such respect.
(unable to rate appropriately Activities, as not taken part in - although from what I saw, they looked "good", ie interesting, entertaining).

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Review from Kathleen B (Resident) published on 20 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy stay for 19 days, everyone very helpful and kind. Food excellent, room very nice, laundry good. Nothing to fault. Would not hesitate to stay again and thoroughly recommend The Potteries. Staff wonderful.

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Review from M D (Resident) assisted by family/friend published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It was the annual carnival in August, many of the residents were taken to see the floats, and some acted as unofficial judges. We made plaques with different slogans on, such as "Well done!".
We were fortunate the weather held whilst we were out watching the procession, we hadn't been in long before
the heavens opened! We all enjoyed ourselves.

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Review from Bridget C (Resident) assisted by family/friend published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time I have been in respite care, I chose to come to The Potteries to be near relatives who had previously visited the establishment on my behalf and who had been highly impressed with the excellent facilities and friendly staff. During my stay, I was made very welcome, and found the
staff to be very friendly, caring and attentive, and nothing was too much trouble for them. The food was of high quality and plentiful. a range of activities was available every day. I am in my late forties and suffer from MS and from my short stay here, I would highly recommend The Potteries and Care UK to anyone considering respite care.

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Review from Jennifer T (Sister of Resident) published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister spent two weeks at The Potteries in respite care. She is in her late forties and suffers from severe M.S. Every single one of the staff made her feel most welcome and the care and attention she received was second to none. I was extremely impressed with the cleanliness of the whole establishment,
the activities supplied to keep residents and amused and stimulated and the general feeling of happiness throughout. I would have no hesitation in recommending The Potteries to anyone.

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Review from D P (Daughter of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had a wonderful stay. My son and aunt have been visiting and said how well run and caring it is. Thank you for looking after my mum.

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Review from Linda H (Daughter of Resident) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a stroke in December 15 which increased her dementia and anxiety. She was sectioned under the Mental Health Act and sadly was unable to return home. The Pottery staff have been brilliant. I cannot thank them enough for the care they give to Mum and emotional support to me during this time. Mum
is still very unsettled and a challenge to care for but they treat her with respect and maintain her dignity.

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Review from Michael B (Son of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found that the care received by my mother was excellent. This made a difficult time for her and her family easier knowing she was being very well looked after. The management team, as well as the care nurses, are a credit to Care UK, The Potteries.

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Review from Ronald N (Resident) assisted by family/friend published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my stay at The Potteries. I wish my health was better so I could have done more of the things that was on offer. Staff were very good and helpful.

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Review from M J (Daughter of Resident) published on 26 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very content and settled at The Potteries. The staff are very welcoming to us as a family and my mother responds to the staff with smiles and limited conversation. She is always clean, enjoys her food and takes part in some of the activities. Her room, bathroom and bedding are always clean
with no unpleasant odors. We are kept well informed of her well being. The only criticism would be the personal laundry- blouse, skirts and knitwear get quickly run through hot washing which is understandable but costly.

Reply from Samantha Debenham, Marketing Support Administrator at The Potteries

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and will arrange for the care home manager at the home to get in touch and discuss any concerns with you in person.

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Review from G A J (Husband of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is fist class in all aspects.

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Review from M D (Daughter of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love The Potteries for my Mums care, it is excellent, any time of the day I go she always looks clean, not always happy but that's her condition. All the girls are always pleasant and helpful and all get on well together. When I feel a bit tearful about my mum they make me a cup of tea and give me
their complete understanding.

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Review from R C (Daughter of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been impressed by the warm welcome and the ability to have a meal/light snack at the care home as we travel from London. Mother is always clean and freshly groomed and seems very happy. Staff always communicate effectively if there is a problem.


All the staff are kind, happy and caring

towards the residents on mothers floor. Mother is no longer able to communicate verbally but staff are able to interpret her needs and requirements and we feel her care and the quality of support she receives is outstanding.

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Review from M R (Wife of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am quite happy with the care my husband receives.
The staff are caring, kind and patient- often in difficult circumstances.
Having an activities manager is a brilliant arrangement. The one at The Potteries cannot be faulted. He is such a sweet asset.
Knowing that my husband is so well cared
for at The Potteries gives me great peace of mind.

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Review from L W (Daughter of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend The Potteries highly enough. My mother is staying in The Potteries, the food is out of this world, all home cooking. The staff are the most wonderful people I have ever met. The nurse even does mum's nails. They are so kind and caring. All the office staff are so helpful and nothing
is too much trouble. There are not enough words to describe how wonderful this home is, it is definitely 5 star and more.

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Review from J D (Daughter of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been at the Potteries for 16 months requiring nursing care. She became ill in September 2015 and deteriorated over the next few months. She passed away 23/12/15.
In the last few days of her life the staff were genuinely concerned and made sure she was as comfortable as possible. On the
night she died they could not have been more caring and concerned for mum and the family who were there.
It was their personal attentiveness that took us by surprise, they all cared so much knowing this was the end of her life.Their compassion was personal. I really cannot thank you all enough.


My father is in The Potteries also, their care and concern for him during and after mum's death was of the utmost highest level. I would recommend the Potteries Care home to anyone. All the staff are lovely.

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Review from D M (Granddaughter of Resident) published on 8 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my nan has lived here she has been looked after very well, staff are so caring.

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for The Potteries is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for The Potteries is calculated as follows: ( (425 Excellents x 5) + (40 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 481 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Potteries is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (97)

Meet the Team (1)

Zita

Zita Turner

Job Title: Home Manager

I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does. Even now, I’m always ready to roll up my sleeves and help if the need arises.


I believe that effective care is personalised care. Our team gets to know each resident well. We know what they enjoy doing, and we help them to continue to experience those things.


It’s also vital to keep up-to-date with developments in care so that we can bring benefits to residents. We recently took delivery of a Tovertafel, or ‘magic table’, which uses the latest technology to enable residents to play simple, fun interactive games, either on their own or with others. The tables have proven benefits: helping people who are living with dementia to develop their communication and cognitive skills and mobility.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Potteries to verify any information. View our terms and conditions. The Potteries has an Enhanced Service - more info.