
We felt very lucky to have found such a modern, clean, family friendly care homeJ O(Daughter of Resident/Service User)



We felt very lucky to have found such a modern, clean, family friendly care homeJ O(Daughter of Resident/Service User)



The Potteries is a luxury, purpose-built care home in Broadstone. The team provides expert residential, dementia and nursing care for respite and permanent residents. They also offer compassionate end of life care.
A short drive from the seaside of Poole in Dorset, residents can enjoy an array of superb, newly refurbished facilities at the home, including a café, cinema room and hair and beauty salon. The home even has its own...
Care Provided by The Potteries
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Use of in-house pub
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact The Potteries for full pricing details and T&Cs.
Contact The Potteries to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Zita Turner(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Parking
- Parking on-site
The Potteries Reviews (155)
The Potteries has a Review Score of 9.8 (9.780) out of 10, based on 42 reviews in the last 2 years.
Over all time The Potteries has 155 reviews.
I have been a resident for over two years now. During this time, I have felt very happy and contented, so this place suits me! Needless to say, it is not the same as being at home, but probably the very best thing, as one ability to cope with life lessons. We do sometimes feel that a little more information about what is going on would be useful as some of us are able to think for ourselves still. In retrospect, I would say that The Potteries has been very well run, especially during these difficult times. Thank you to everyone who helps at The Potteries - it is good to be with you.
Thank you for your feedback – we’re extremely pleased to hear your positive comments, and we are so happy to have you at The Potteries with us. We are pleased to confirm that we have recently appointed a new lifestyle lead, who has already held a residents meeting and completed a survey to gain...
Both my parents have been in The Potteries during the last two years. Very happy with the care given to both. Sadly Mum and dies last August, we were lucky to be with her at her time of death, and the staff were very caring and compassionate. Dad has very bad dementia, but the staff care for him well and keep us informed of any changes as we cannot see him. The staff are always friendly and understanding.
Mum moved to The Potteries just over a year ago and has always said how helpful and kind the staff are to her. 2020 has been an incredibly difficult year in so many ways, for so many people, but The Potteries have done their utmost to keep families in contact with their loved ones, from photos on Facebook to FaceTime calls on a weekly basis, socially distanced visits when allowed and telephone calls to the family when Mum was feeling down. More recently, they have been fantastic with Mum being so poorly; their kindness, care, compassion, consideration and support to us as a family has been invaluable in such difficult circumstances. Nothing is ever too much trouble. Thank you to The Potteries for caring for Mum in such a very special way.
I was very well looked after. My room was comfortable and the food was nice. My carer was kind.
I could not have found a better home for my partner, even in these terrible trying times. It was recommended by a previous employer, nurses and the mental health team to look at the Potteries nursing home. Nobody wants to see a loved one enter a home, even in good times, but I can honestly say the staff and everyone are so helpful, it really has eased the pain knowing she is being loved and cared for. I would always recommend this home (and I have), knowing what their care is. I would like to think this would put other family's minds at rest in choosing a home for a loved one, and let's face it, it's one of the hardest decisions one has to make.
My mum has settled into The Potteries very well which I’m so happy about. I can tell she’s content and likes all the attention from the kindly nursing staff. There is always home baking going on for birthday cakes and the food always looks delicious. Mum likes her bedroom and has commented that her bed is very comfortable. There is always plenty of mental stimulation for Mum in the form of games and sing songs. It has been a great help to be able to visit Mum (social distancing) during these difficult times. Also FaceTime has been a godsend. Well done The Potteries.
The Potteries have been so helpful and caring during a very difficult time for us as a family. My dad became a resident in September and the customer relations manager and suite manager have been very understanding and supportive to us in navigating a process we haven’t been through before. Dad seems settled and well cared for. Although I have not been inside the home yet due to Covid restrictions the reports I have from other people who have relatives here are very complimentary. I have been able to see Dad’s room via FaceTime and have been able to visit him. The home have been very proactive in observing Covid regulations and are striving to keep everyone safe and well as far as I can see.
On the negatives, there was a lack of urgency in dealing with the need for PPE and proper precautions in respect of a visiting chiropodist who, on the first visit after lockdown, had no PPE and did not abide by proper distancing. This is private care, shortages cannot be blamed on the government. It was well into lockdown when masks were being worn for the first time.
We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide here at The Potteries. The Chiropodist was only brought in for emergency appointments, of which your mother was one, as she’s seen regularly every 4-6 weeks due to extremely...
I have to say that when my dad first became a resident at The Potteries, his care needed a great deal of improvement. He had been admitted for two weeks respite with the hope of becoming a permanent resident. Well, upon my first visit after one week, I found an upsetting situation. He was unkempt, sleeping on a bare mattress, some of his clothes and personal items missing, (even though they had been named) including his top set of teeth. However, I complained, and very quickly his care improved. It was certain that as he has dementia, he had been a little stubborn about certain things, although staff had also been a little lax. Carers really seem to care about residents, and now I find that having got to know one another, my dad is really well looked after. The manager and senior staff are really caring and have good standards.
Thank you very much for your feedback. We’re grateful for your comments and positive scores around the facilities, management and staff. We are also pleased that you are happy with the level of care we are providing your father and we believe that is a testament of him going from respite to...
My brother was in The Potteries for four and quarter years. I visited him generally once per fortnight during this time. He always said he was comfortable and well looked after. I cannot remember hearing him make any significant complaints during his stay. On most visits, he looked tidy and well dressed. As far as I could tell his medication was given to him at the correct intervals, though on a couple of occasions he had to be taken to hospital because of fluctuating blood sugar levels. I had no reason to believe this was caused by incorrect medication in The Potteries. I live about 90 miles from The Potteries and it would have been more convenient for me to move him to a care home nearer my home. Because he always commented on how comfortable, well-fed and well looked after he was such a move was never given serious consideration.
My father is very happy living here; everything he would wish for is here. The staff are friendly and caring; they treat my dad like family. I no longer have to worry about him, I trust the staff to take care of him, and they always keep my updated. I always recommend The Potteries to anyone who asks; it is a home from home.
The staff are always very polite to him and could not be more accommodating for his needs. Staff are always polite and helpful. The accommodation is "like a hotel"!
There is always something for my father to do be it an activity or simply sitting in the garden contemplating.
Having lost my dad very shortly afterwards through ill health, the help, support and compassion we received from everybody was amazing. We are so grateful to all the staff who have helped with the transition and to help mum settle in. The staff go above and beyond, are always kind, helpful and encouraging whilst attending to any needs that are required. During the current Covid 19 crisis it has been very difficult not to be able to visit but we are so relieved that everyone is safe and healthy all due to the hard work from everyone.
We are so pleased that we chose The Potteries and would like to say a Big thank you to everybody in the Team.
I feel that The Potteries staff are very caring, the atmosphere is great and they provide the care and support my mother needs.
Thank you so much for all you do, you really are superstars.
The care, compassion and level of service given to my father; is exemplary. Every member of staff has been compassionate, especially during these difficult times. From the onset, speaking with one lady through to every day my father has been with you, I could not ask for more. My heartfelt thanks go out to each and every member of staff.
Mum has been living at The Potteries for almost a year now and is happy, contented and fulfilled. This unprecedented awful worldwide pandemic has meant that living in a care home has taken on a whole new dangerous meaning, but the staff have been incredible. Weekly FaceTime calls, visiting through the glass by phone, making sure Mum remembers us and keeping her daily activities fulfilled. They have strictly stuck to the rules for hygiene and so far have kept CoVid out! This has included an early lockdown, strict rules on staff hygiene, face masks and cleaning. I worry every single day currently due to the pandemic that the phone will ring with news of illness but all is well. I and my family thank all the wonderful Potteries staff from the bottom of our hearts.
Management and carers all treated us both with compassion, respect and patience, especially in the care end of life period. This made my life of a journey of 4 years as the sole carer more comfortable knowing that my wife was receiving excellent care.
I would like to thank everyone at The Potteries for the wonderful way they cared for my husband, particularly in the last few weeks of his life, and the kindness and support shown to me. I couldn't have wished for more.
My dad needed to go into a home late August last year and we wanted something special, obviously. The Business Manager welcomed us and showed us around. I instantly had a good feel for The Potteries and although I didn't want dad to have to leave home, it was by far the best choice. Dad settled well and the staff have been brilliant adapting and catering to dad's quirks and needs. I think he has brought some laughs to the staff with some of his antics. I have been really happy with the care and attention dad has received from the staff and it has been obvious how much they have warmed to him. I have felt really comfortable at The Potteries each time I visited and any issue dad has had, has been addressed with thought, care and kindness. The staff are attentive, relaxed, kind and friendly. Dad was only there for five months and right up to when he died he had the best care. Thank you to all the staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (50) & Events (0)
- 29 May 2026
A Poole care home has surprised a former opera singer with a very special birthday experience. Zara Taken, who lives at Care UK’s The Potteries on York Road in Broadstone,...
- 29 May 2026
A resident at a care home in Poole who has a passion for all things verse is celebrating World Poetry Day by sharing her deep love for the art. Ann...
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
There are no upcoming events for The Potteries.
Accreditations
There are no accreditations posted yet for The Potteries.
Meet the Team (1)

I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does. Even now, I’m always ready to roll up my sleeves and help if the need arises.
I believe that effective care is personalised care. Our team gets to know each resident well. We know what they enjoy doing, and we help them to continue to experience those things.
It’s also vital to keep up-to-date with developments in care so that we can bring benefits to residents. We recently took delivery of a Tovertafel, or ‘magic table’, which uses the latest technology to enable residents to play simple, fun interactive games, either on their own or with others. The tables have proven benefits: helping people who are living with dementia to develop their communication and cognitive skills and mobility.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Potteries to verify any information. View our terms and conditions. The Potteries has an Enhanced Service -more info.