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The Potteries

187 York Road, Broadstone, Dorset BH18 8ES
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We felt very lucky to have found such a modern, clean, family friendly care homeJ O(Daughter of Resident/Service User)
The Potteries, Broadstone
The Potteries, Broadstone
The Potteries, Broadstone

The Potteries is a luxury, purpose-built care home in Broadstone. The team provides expert residential, dementia and nursing care for respite and permanent residents. They also offer compassionate end of life care.

A short drive from the seaside of Poole in Dorset, residents can enjoy an array of superb, newly refurbished facilities at the home, including a café, cinema room and hair and beauty salon. The home even has its own...  

Care Provided by The Potteries

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,645From £1,850
Residential Dementia CareFrom £1,740From £1,957
Nursing CareFrom £1,995From £2,244
Nursing Dementia CareFrom £2,090From £2,351
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.

Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Use of in-house pub
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact The Potteries to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Zita Turner(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Parking

  • Parking on-site

The Potteries Reviews (155)

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9.8

The Potteries has a Review Score of 9.8 (9.780) out of 10, based on 42 reviews in the last 2 years. Over all time The Potteries has 155 reviews.

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Review from P S (Resident / Service User) published on 23 March 2021 Submitted via Postal Card
Overall Experience

I have been a resident for over two years now. During this time, I have felt very happy and contented, so this place suits me! Needless to say, it is not the same as being at home, but probably the very best thing, as one ability to cope with life lessons. We do sometimes feel that a little more information about what is going on would be useful as some of us are able to think for ourselves still. In retrospect, I would say that The Potteries has been very well run, especially during these difficult times. Thank you to everyone who helps at The Potteries - it is good to be with you.

Reply from Samantha Debenham, Personal Assistant at The Potteries

Thank you for your feedback – we’re extremely pleased to hear your positive comments, and we are so happy to have you at The Potteries with us. We are pleased to confirm that we have recently appointed a new lifestyle lead, who has already held a residents meeting and completed a survey to gain...  

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Review from Alan K (Son of Resident) published on 8 March 2021 Submitted via Postal Card
Overall Experience

Both my parents have been in The Potteries during the last two years. Very happy with the care given to both. Sadly Mum and dies last August, we were lucky to be with her at her time of death, and the staff were very caring and compassionate. Dad has very bad dementia, but the staff care for him well and keep us informed of any changes as we cannot see him. The staff are always friendly and understanding.

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Review from Debra (Daughter of Resident) published on 18 November 2020 Submitted via Website
Overall Experience

Mum moved to The Potteries just over a year ago and has always said how helpful and kind the staff are to her. 2020 has been an incredibly difficult year in so many ways, for so many people, but The Potteries have done their utmost to keep families in contact with their loved ones, from photos on Facebook to FaceTime calls on a weekly basis, socially distanced visits when allowed and telephone calls to the family when Mum was feeling down. More recently, they have been fantastic with Mum being so poorly; their kindness, care, compassion, consideration and support to us as a family has been invaluable in such difficult circumstances. Nothing is ever too much trouble. Thank you to The Potteries for caring for Mum in such a very special way.

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Review from Evelyn W (Resident / Service User) published on 20 October 2020 Submitted via Postal Card
Overall Experience

I was very well looked after. My room was comfortable and the food was nice. My carer was kind.

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Review from Laurence W (Partner of Resident) published on 20 October 2020 Submitted via Website
Overall Experience

I could not have found a better home for my partner, even in these terrible trying times. It was recommended by a previous employer, nurses and the mental health team to look at the Potteries nursing home. Nobody wants to see a loved one enter a home, even in good times, but I can honestly say the staff and everyone are so helpful, it really has eased the pain knowing she is being loved and cared for. I would always recommend this home (and I have), knowing what their care is. I would like to think this would put other family's minds at rest in choosing a home for a loved one, and let's face it, it's one of the hardest decisions one has to make.

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Review from Louise F (Daughter of Resident) published on 19 October 2020 Submitted via Website
Overall Experience

My mum has settled into The Potteries very well which I’m so happy about. I can tell she’s content and likes all the attention from the kindly nursing staff. There is always home baking going on for birthday cakes and the food always looks delicious. Mum likes her bedroom and has commented that her bed is very comfortable. There is always plenty of mental stimulation for Mum in the form of games and sing songs. It has been a great help to be able to visit Mum (social distancing) during these difficult times. Also FaceTime has been a godsend. Well done The Potteries.

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Review from Nikki L (Daughter of Resident) published on 19 October 2020 Submitted via Website
Overall Experience

The Potteries have been so helpful and caring during a very difficult time for us as a family. My dad became a resident in September and the customer relations manager and suite manager have been very understanding and supportive to us in navigating a process we haven’t been through before. Dad seems settled and well cared for. Although I have not been inside the home yet due to Covid restrictions the reports I have from other people who have relatives here are very complimentary. I have been able to see Dad’s room via FaceTime and have been able to visit him. The home have been very proactive in observing Covid regulations and are striving to keep everyone safe and well as far as I can see.

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Review from Paul G (Son of Resident) published on 28 July 2020 Submitted via Postal Card
Overall Experience
The staff are unfailingly welcoming, cheerful and caring.

On the negatives, there was a lack of urgency in dealing with the need for PPE and proper precautions in respect of a visiting chiropodist who, on the first visit after lockdown, had no PPE and did not abide by proper distancing. This is private care, shortages cannot be blamed on the government. It was well into lockdown when masks were being worn for the first time.

Reply from Samantha Debenham, Personal Assistant at The Potteries

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide here at The Potteries. The Chiropodist was only brought in for emergency appointments, of which your mother was one, as she’s seen regularly every 4-6 weeks due to extremely...  

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Review from L C (Daughter of Resident) published on 16 July 2020 Submitted via Postal Card
Overall Experience

I have to say that when my dad first became a resident at The Potteries, his care needed a great deal of improvement. He had been admitted for two weeks respite with the hope of becoming a permanent resident. Well, upon my first visit after one week, I found an upsetting situation. He was unkempt, sleeping on a bare mattress, some of his clothes and personal items missing, (even though they had been named) including his top set of teeth. However, I complained, and very quickly his care improved. It was certain that as he has dementia, he had been a little stubborn about certain things, although staff had also been a little lax. Carers really seem to care about residents, and now I find that having got to know one another, my dad is really well looked after. The manager and senior staff are really caring and have good standards.

Reply from Samantha Debenham, Personal Assistant at The Potteries

Thank you very much for your feedback. We’re grateful for your comments and positive scores around the facilities, management and staff. We are also pleased that you are happy with the level of care we are providing your father and we believe that is a testament of him going from respite to...  

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Review from John P (Brother of Resident) published on 10 July 2020 Submitted via Website
Overall Experience

My brother was in The Potteries for four and quarter years. I visited him generally once per fortnight during this time. He always said he was comfortable and well looked after. I cannot remember hearing him make any significant complaints during his stay. On most visits, he looked tidy and well dressed. As far as I could tell his medication was given to him at the correct intervals, though on a couple of occasions he had to be taken to hospital because of fluctuating blood sugar levels. I had no reason to believe this was caused by incorrect medication in The Potteries. I live about 90 miles from The Potteries and it would have been more convenient for me to move him to a care home nearer my home. Because he always commented on how comfortable, well-fed and well looked after he was such a move was never given serious consideration.

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Review from W B (Daughter of Resident) published on 7 July 2020 Submitted via Postal Card
Overall Experience

My father is very happy living here; everything he would wish for is here. The staff are friendly and caring; they treat my dad like family. I no longer have to worry about him, I trust the staff to take care of him, and they always keep my updated. I always recommend The Potteries to anyone who asks; it is a home from home.

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Review from R C (Son of Resident) published on 2 July 2020 Submitted via Postal Card
Overall Experience
My father has been a resident of The Potteries care home for fifteen months and is very much enjoying his time there. I regularly ask him how happy he is, and he always replies to the positive.
The staff are always very polite to him and could not be more accommodating for his needs. Staff are always polite and helpful. The accommodation is "like a hotel"!

There is always something for my father to do be it an activity or simply sitting in the garden contemplating.

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Review from Paula L (Daughter of Resident) published on 29 June 2020 Submitted via Website
Overall Experience
It was a very difficult decision to place mum and dad in a care home back last year and one that we did not take lightly. After looking at many homes we decided upon The Potteries for many reasons but particularly for its welcoming and friendly atmosphere from day one and we are so glad we did.
Having lost my dad very shortly afterwards through ill health, the help, support and compassion we received from everybody was amazing. We are so grateful to all the staff who have helped with the transition and to help mum settle in. The staff go above and beyond, are always kind, helpful and encouraging whilst attending to any needs that are required. During the current Covid 19 crisis it has been very difficult not to be able to visit but we are so relieved that everyone is safe and healthy all due to the hard work from everyone.

We are so pleased that we chose The Potteries and would like to say a Big thank you to everybody in the Team.

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Review from C C (Daughter of Resident) published on 24 June 2020 Submitted via Postal Card
Overall Experience

I feel that The Potteries staff are very caring, the atmosphere is great and they provide the care and support my mother needs.

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Review from Debra (Daughter of Resident) published on 24 June 2020 Submitted via Website
Overall Experience
Since Mum has been a resident at The Potteries for 8 months now, she has been treated with the utmost respect and care and has been made to feel very welcome. It has been a very difficult time for her over the last 8 months, but everyone has gone that extra mile for her and us as a family. She is always very complimentary about the care she gets and we like to refer to The Potteries as her 5-star luxury retirement accommodation. Nothing is too much trouble and if we as a family are concerned about her, there is always someone available to talk to and discuss your concerns. Our recommendation of The Potteries cannot be expressed highly enough.

Thank you so much for all you do, you really are superstars.

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Review from C D (Daughter of Resident) published on 11 June 2020 Submitted via Postal Card
Overall Experience

The care, compassion and level of service given to my father; is exemplary. Every member of staff has been compassionate, especially during these difficult times. From the onset, speaking with one lady through to every day my father has been with you, I could not ask for more. My heartfelt thanks go out to each and every member of staff.

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Review from Diane O (Daughter of Resident) published on 2 June 2020 Submitted via Website
Overall Experience

Mum has been living at The Potteries for almost a year now and is happy, contented and fulfilled. This unprecedented awful worldwide pandemic has meant that living in a care home has taken on a whole new dangerous meaning, but the staff have been incredible. Weekly FaceTime calls, visiting through the glass by phone, making sure Mum remembers us and keeping her daily activities fulfilled. They have strictly stuck to the rules for hygiene and so far have kept CoVid out! This has included an early lockdown, strict rules on staff hygiene, face masks and cleaning. I worry every single day currently due to the pandemic that the phone will ring with news of illness but all is well. I and my family thank all the wonderful Potteries staff from the bottom of our hearts.

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Review from Howard D (Husband of Resident) published on 25 May 2020 Submitted via Postal Card
Overall Experience
My wife moved to The Potteries direct from hospital. She had frontotemporal dementia and she rapidly declined over 3 weeks and died on 29th April 2020.

Management and carers all treated us both with compassion, respect and patience, especially in the care end of life period. This made my life of a journey of 4 years as the sole carer more comfortable knowing that my wife was receiving excellent care.

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Review from Hazel B (Wife of Resident) published on 6 February 2020 Submitted via Website
Overall Experience

I would like to thank everyone at The Potteries for the wonderful way they cared for my husband, particularly in the last few weeks of his life, and the kindness and support shown to me. I couldn't have wished for more.

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Review from Elizabeth J (Daughter of Resident) published on 6 February 2020 Submitted via Website
Overall Experience

My dad needed to go into a home late August last year and we wanted something special, obviously. The Business Manager welcomed us and showed us around. I instantly had a good feel for The Potteries and although I didn't want dad to have to leave home, it was by far the best choice. Dad settled well and the staff have been brilliant adapting and catering to dad's quirks and needs. I think he has brought some laughs to the staff with some of his antics. I have been really happy with the care and attention dad has received from the staff and it has been obvious how much they have warmed to him. I have felt really comfortable at The Potteries each time I visited and any issue dad has had, has been addressed with thought, care and kindness. The staff are attentive, relaxed, kind and friendly. Dad was only there for five months and right up to when he died he had the best care. Thank you to all the staff.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (50) & Events (0)

News
  • 29 May 2026

    A Poole care home has surprised a former opera singer with a very special birthday experience. Zara Taken, who lives at Care UK’s The Potteries on York Road in Broadstone,...

  • 29 May 2026

    A resident at a care home in Poole who has a passion for all things verse is celebrating World Poetry Day by sharing her deep love for the art. Ann...

  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

Upcoming Events

There are no upcoming events for The Potteries.

Awards / Recognitions (120)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for The Potteries.

Meet the Team (1)

Zita Turner
Zita TurnerJob Title:Home Manager

I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does. Even now, I’m always ready to roll up my sleeves and help if the need arises.

I believe that effective care is personalised care. Our team gets to know each resident well. We know what they enjoy doing, and we help them to continue to experience those things.

It’s also vital to keep up-to-date with developments in care so that we can bring benefits to residents. We recently took delivery of a Tovertafel, or ‘magic table’, which uses the latest technology to enable residents to play simple, fun interactive games, either on their own or with others. The tables have proven benefits: helping people who are living with dementia to develop their communication and cognitive skills and mobility.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Potteries to verify any information. View our terms and conditions. The Potteries has an Enhanced Service -more info.