The Potteries

He has had exceptional care from the staff and lifestyle team.

I wouldn't hesitate to recommend The Potteries.

Dad loved the staff and the staff loved him, it says something when I'm missing the team as they've become such a big part of my routine.

First class nursing home! My father-in-law has been in The Potteries Nursing Home now for a few months and every time I go to visit him I am greeted with friendly professional staff who look after all the residents with upmost respect. I totally recommend this place!

Visited my grandmother for lunch. It's difficult for her as she is a very independent woman and doesn't like to cause a fuss. The care home in general was lovely. Staff were lovely and friendly and welcoming. Good facilities and clean. However, my grandmother is a vegetarian. There is no vegetarian menu listed. It says there is a vegetarian menu available but it is not advertised anywhere. Why can the menu not include the vegetarian option so those who require it know what to expect or whether they need to get something else in. Seems a very easy fix considering a daily menu is printed anyway. I know it would make her feel much more included.

My aunt was at The Potteries for six months until she died. I found the staff very caring. The two rooms she was in were very nice and the whole dementia suite was well equipped and laid out. I felt the residents were safe. The most impressive aspect was the number of different activities for residents including outings. Family members are welcomed and supported with free teas, coffees, cakes to help yourself to, of course this comes at a cost in terms of fees. Only difficulty was getting updates and to talk to more senior staff about health given that I'm not local.

As a grandmother myself who now lives abroad, I was delighted to visit my mum with my grandchildren. My word! What a wonderful place! The staff are so cheerful and willing to help any and all of the residents. We spent many a happy hour there. Nothing is ever too much trouble. Making Bovril late at night or tying up one of Mum's plants that have blown over. I'm back home now but satisfied mum is getting the best possible care. I look at the Potteries' social media account every couple of days to see what she's up to! P.S. My grandson said the hot chocolate there is awesome! Thank you for all the work you do for Mum.

We had a fantastic time yesterday afternoon celebrating my parents' Wedding Anniversary with the family. The staff were exceptionally helpful and enthusiastic providing an excellent lunch and celebration cake for the event. The room was beautifully decorated and the whole day was a celebration of the life of my parents.

My mother came into The Potteries in mid-March and I could not be happier with the care she is receiving. The nursing staff identified medical concerns which soon got sorted out, with the help of the doctors and nurses. The care staff show so much compassion and patience along with caring for my mother, always talking to her about things she has done in the past. As my mother has various concerns and dementia she is not always able to join in with all the amazing daily activities that The Potteries arrange. All staff regardless of what they do within the care home show kindness, not only to the residents but also to the relations and friends as this can be an upsetting time when we see our loved ones slowly leaving us.

The gardens are beautiful with a red white and blue theme for remembering the D-day celebrations.

Mum went into The Potteries for some respite care. We booked two weeks and Mum extended her stay for another two weeks. Loved The Potteries and the people, the activities and local minibus trips out. She has her 'spark' back! Now making arrangements to permanently move in.

The Potteries offer excellent care, friendly staff and a deeply caring attitude. The facilities are clean and well run with activities to keep the residents engaged. I am confident that my mother is receiving the best possible care for her needs.

My aunt has been a resident since July 2023 due to her dementia. My aunt previously had respite here back in 2018 and we were so impressed with the level of care she received, so we decided that this would be the place she would go to when her dementia deteriorated. My aunt is very happy here. The food is wonderful and caters to her health diet, she has always been very particular about what she eats. The home is always meticulously clean. As I work in healthcare, I have a keen eye for spotting things and I have not seen one thing which has caused me to have any concern. The staff are very caring, they show much compassion to the residents. The residents always seem happy and there is a communal feel with them mixing. The residents are always clean, this shows the level of care received. I can only recommend The Potteries from mine and my aunt's experience.

My mum came to The Potteries in December 2023 for respite care. All the staff from the laundry, carers, activities team right through to management treat the residents like family and even support the residents family. No matter what time of the day you arrive visiting there is a really good vibe and you are made very welcome. I made the decision for my mum to become a permanent resident after the eight weeks respite for her own well-being and safety

The Potteries is a lovely care home. My mum has been there since May 2023. The staff are fabulous and the facilities are great. There’s a varied entertainment programme and lots of trips out. I really can’t fault it!

As the family of a resident, we can not praise highly enough the care that our mother received during her stay and especially during the last weeks of her life. The staff were caring and supportive of the whole family and Mum. It was just a shame she never got to see the completed renovations at The Potteries.

I am very impressed by the interaction between the residents and staff. The residents are treated with care and respect. They are supported and encouraged to engage to keep as active as possible.

My mum had a stroke, but still has full mental capacity and has been a resident at The Potteries for 3 months. Mum settled in very quickly, which has been due to the commitment, understanding and patience of all staff involved with Mum's care. Everyone seems so well cared for, and it's so good to see Mum and other residents enjoying the varied activities that are organised throughout the day. Mum's meals are varied and she tells everyone how wonderful the food is. As a family, we are so grateful to have peace of mind that Mum's wellbeing is carried out with dignity, respect and integrated quality support from the whole team at The Potteries.

Thank you to everybody at The Potteries!

I have been volunteering within my job role and visiting the Potteries for the past 6 months or so. The care the carers have for the residents, the activities they have, the cinema, the hair salon, it's just lovely. Everyone seems well cared for, and it is always clean and tidy. Oh, and the food is amazing from what I've seen.