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The Potteries

187 York Road, Broadstone, Dorset BH18 8ES
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We felt very lucky to have found such a modern, clean, family friendly care homeJ O(Daughter of Resident/Service User)
The Potteries, Broadstone
The Potteries, Broadstone
The Potteries, Broadstone

The Potteries is a luxury, purpose-built care home in Broadstone. The team provides expert residential, dementia and nursing care for respite and permanent residents. They also offer compassionate end of life care.

A short drive from the seaside of Poole in Dorset, residents can enjoy an array of superb, newly refurbished facilities at the home, including a café, cinema room and hair and beauty salon. The home even has its own...  

Care Provided by The Potteries

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,645From £1,850
Residential Dementia CareFrom £1,740From £1,957
Nursing CareFrom £1,995From £2,244
Nursing Dementia CareFrom £2,090From £2,351
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.

Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Use of in-house pub
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact The Potteries to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Zita Turner(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Parking

  • Parking on-site

The Potteries Reviews (155)

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9.8

The Potteries has a Review Score of 9.8 (9.780) out of 10, based on 42 reviews in the last 2 years. Over all time The Potteries has 155 reviews.

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Showing 155 reviews matching selected criteria
Review from Margaret L (Daughter of Resident) published on 15 August 2024 Submitted via Website
Overall Experience

As a grandmother myself who now lives abroad, I was delighted to visit my mum with my grandchildren. My word! What a wonderful place! The staff are so cheerful and willing to help any and all of the residents. We spent many a happy hour there. Nothing is ever too much trouble. Making Bovril late at night or tying up one of Mum's plants that have blown over. I'm back home now but satisfied mum is getting the best possible care. I look at the Potteries' social media account every couple of days to see what she's up to! P.S. My grandson said the hot chocolate there is awesome! Thank you for all the work you do for Mum.

Reply from Caroline Hearne, Reviews Team at The Potteries

Hi Margaret L (Daughter of Resident) Thank you very much for taking the time to leave us feedback about your experience. At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you again for your kind review. Many thanks, The Potteries team.

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Review from Rachel Y (Daughter of Resident) published on 6 August 2024 Submitted via Website
Overall Experience

We had a fantastic time yesterday afternoon celebrating my parents' Wedding Anniversary with the family. The staff were exceptionally helpful and enthusiastic providing an excellent lunch and celebration cake for the event. The room was beautifully decorated and the whole day was a celebration of the life of my parents.

Reply from Caroline Hearne, Reviews Team at The Potteries

Hi Rachel Y (Daughter of Resident) Thank you very much for taking the time to leave us feedback about your experience. We were delighted to host such a special day for your parents. At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you again for your kind review. Many thanks, The Potteries team.

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Review from L T (Daughter of Resident) published on 9 July 2024 Submitted via Postal Card
Overall Experience

My mother came into The Potteries in mid-March and I could not be happier with the care she is receiving. The nursing staff identified medical concerns which soon got sorted out, with the help of the doctors and nurses. The care staff show so much compassion and patience along with caring for my mother, always talking to her about things she has done in the past. As my mother has various concerns and dementia she is not always able to join in with all the amazing daily activities that The Potteries arrange. All staff regardless of what they do within the care home show kindness, not only to the residents but also to the relations and friends as this can be an upsetting time when we see our loved ones slowly leaving us.

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us feedback about your experience. Such a wonderful review which is very much appreciated. We pride ourselves on person-centered care and the care team loves what they do. At The Potteries Care Home - we set a high standard for ourselves, so we are...  

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Review from Pete M (Friend of Resident) published on 9 July 2024 Submitted via Website
Overall Experience
What a beautiful and happy place to enjoy retirement.
The staff are so friendly, happy and caring.
The facilities are fantastic, hairdressers even has a lounge with a well stocked bar.

The gardens are beautiful with a red white and blue theme for remembering the D-day celebrations.

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us feedback about your experience. Such a wonderful review which is very much appreciated. Maintenance was very happy to hear you loved our gardens. At The Potteries Care Home - we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, The Potteries team.

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Review from D T (Son of Resident) published on 29 April 2024 Submitted via Postal Card
Overall Experience

Mum went into The Potteries for some respite care. We booked two weeks and Mum extended her stay for another two weeks. Loved The Potteries and the people, the activities and local minibus trips out. She has her 'spark' back! Now making arrangements to permanently move in.

Reply from Caroline Hearne, Reviews Team at The Potteries

Hi and thank you very much for taking the time to leave us feedback about your experience. At The Potteries Care Home, we set a high standard for ourselves so we are very pleased to hear that your experience with us has been a positive one. We are so happy Mum has decided to stay permanently with...  

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Review from C W (Daughter of Resident) published on 2 April 2024 Submitted via Website
Overall Experience

Excellent team who all work hard to keep the residents safe and happy. The food is good and it is well kept and clean. The welcome as you arrive is universally friendly and professional. The manager is excellent, leading her team well and providing a good role model for all. You feel like the team are working together. Inevitable shortages of staff in the care sector don't seem to impact the care unduly though I am sure it feels like they are paddling furiously under the surface to make it feel that way! Happy residents! And happy relatives.

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us feedback about your experience. What a lovely review, the team here are thrilled to receive such positive feedback. We completely agree happy residents mean happy relatives and happy staff. At The Potteries we set a high standard for ourselves, so...  

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Review from S T (Son of Resident) published on 1 March 2024 Submitted via Website
Overall Experience

The Potteries offer excellent care, friendly staff and a deeply caring attitude. The facilities are clean and well run with activities to keep the residents engaged. I am confident that my mother is receiving the best possible care for her needs.

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us feedback about your experience. At The Potteries Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time.

Many thanks The Potteries team

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Review from Sarah B (Niece of Resident) published on 20 February 2024 Submitted via Website
Overall Experience

My aunt has been a resident since July 2023 due to her dementia. My aunt previously had respite here back in 2018 and we were so impressed with the level of care she received, so we decided that this would be the place she would go to when her dementia deteriorated. My aunt is very happy here. The food is wonderful and caters to her health diet, she has always been very particular about what she eats. The home is always meticulously clean. As I work in healthcare, I have a keen eye for spotting things and I have not seen one thing which has caused me to have any concern. The staff are very caring, they show much compassion to the residents. The residents always seem happy and there is a communal feel with them mixing. The residents are always clean, this shows the level of care received. I can only recommend The Potteries from mine and my aunt's experience.

Reply from Caroline Hearne, Reviews Team at The Potteries
Thank you very much for taking the time to leave us such positive feedback about your experience.
At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time. We shall share your review with the staff.
Many thanks

The Potteries team.

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Review from Sandra T (Daughter of Resident) published on 20 February 2024 Submitted via Website
Overall Experience

My mum came to The Potteries in December 2023 for respite care. All the staff from the laundry, carers, activities team right through to management treat the residents like family and even support the residents family. No matter what time of the day you arrive visiting there is a really good vibe and you are made very welcome. I made the decision for my mum to become a permanent resident after the eight weeks respite for her own well-being and safety

Reply from Caroline Hearne, Reviews Team at The Potteries
Thank you very much for taking the time to leave us such positive feedback about your experience.
At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time. We shall share your review with the staff.
Many thanks

The Potteries team.

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Review from Susan H (Daughter of Resident) published on 24 January 2024 Submitted via Website
Overall Experience

The Potteries is a lovely care home. My mum has been there since May 2023. The staff are fabulous and the facilities are great. There’s a varied entertainment programme and lots of trips out. I really can’t fault it!

Reply from Caroline Hearne, Reviews Team at The Potteries
Hi Susan,
Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We love looking after your mum.
Many thanks,

The Potteries team.

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Review from Terry L (Daughter of Resident) published on 12 January 2024 Submitted via Website
Overall Experience

As the family of a resident, we can not praise highly enough the care that our mother received during her stay and especially during the last weeks of her life. The staff were caring and supportive of the whole family and Mum. It was just a shame she never got to see the completed renovations at The Potteries.

Reply from Caroline Hearne, Reviews Team at The Potteries
Dear Terry,
Thank you very much for taking the time to leave us feedback about your experience.

At The Potteries Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It was regretful that your mum didn't see the...  

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Review from June H (Friend of Resident) published on 19 December 2023 Submitted via Website
Overall Experience
I can highly recommend The Potteries. I have visited on many occasions and taken part in activities that catered for all different abilities, I have always found the staff to be supportive and cheerful at all times.

I am very impressed by the interaction between the residents and staff. The residents are treated with care and respect. They are supported and encouraged to engage to keep as active as possible.

Reply from Caroline Hearne, Reviews Team at The Potteries
Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We look forward to seeing you again very soon.
Many thanks

The Potteries team.

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Review from Steve K (Mother of Resident) published on 29 November 2023 Submitted via Website
Overall Experience

My mum had a stroke, but still has full mental capacity and has been a resident at The Potteries for 3 months. Mum settled in very quickly, which has been due to the commitment, understanding and patience of all staff involved with Mum's care. Everyone seems so well cared for, and it's so good to see Mum and other residents enjoying the varied activities that are organised throughout the day. Mum's meals are varied and she tells everyone how wonderful the food is. As a family, we are so grateful to have peace of mind that Mum's wellbeing is carried out with dignity, respect and integrated quality support from the whole team at The Potteries.

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us feedback about your experience. At The Potteries Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We will pass on your positive comments to the team.

Many thanks

The Potteries team.

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Review from Ruth P (Friend of Resident) published on 23 October 2023 Submitted via Website
Overall Experience
I have found The Potteries a welcoming and caring environment for my friend. My friend settled quickly into her new setting, and the staff recognised her needs, and she received appropriate care both for her immediate needs and for her ongoing care. My friend is very content in her ‘home’ and enjoys the many activities that are on offer.
I have also found the team easy to talk to, and I was given the help I needed at a time when I felt a bit out of my depth!

Thank you to everybody at The Potteries!

Reply from Caroline Hearne, Reviews Team at The Potteries
Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.

Many thanks, The Potteries team.

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Review from V E (Regular Volunteer) published on 19 October 2023 Submitted via Website
Overall Experience

I have been volunteering within my job role and visiting the Potteries for the past 6 months or so. The care the carers have for the residents, the activities they have, the cinema, the hair salon, it's just lovely. Everyone seems well cared for, and it is always clean and tidy. Oh, and the food is amazing from what I've seen.

Reply from Caroline Hearne, Reviews Team at The Potteries
Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.

Many thanks, The Potteries team.

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Review from V D (Respite Resident) published on 9 October 2023 Submitted via Website
Overall Experience

The respite care was very good for the 15 nights. The staff were all very kind and welcoming. My friends that visited were all made welcome and the coffee shop is a lovely venue to meet with delicious coffee and exceptional cakes! My bedroom was comfortable and bright with plenty of desk space and cupboards. Everywhere was clean and well-maintained.

Reply from Caroline Hearne, Reviews Team at The Potteries
Thank you very much for taking the time to leave us feedback about your experience.

At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Sue M (Wife of Resident) published on 3 October 2023 Submitted via Website
Overall Experience

My husband has been cared for at The Potteries since June 2022 and has had exceptional care. Staff are considerate and knowledgeable about my husband's nursing care and any concerns are dealt with. The lifestyle team do an exceptional job with entertainment for the residents and he especially loves the singing

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for rating your experience with The Potteries Care Home - Care UK so highly.

At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

If you would like to provide us with any further specific...  

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Review from K C (Wife of Resident) published on 29 September 2023 Submitted via Postal Card
Overall Experience

Since receiving care from July every one of the staff has been a wonderful support. Everyone takes an interest in residents and families alike offering professional care but wonderful caring support.

Reply from Kaylie Jennings, Reviews Team at The Potteries

Thank you very much for taking the time to leave us feedback about your experience. At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Many Thanks, The Potteries team

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Review from E G (Resident / Service User) published on 23 June 2023 Submitted via Postal Card
Overall Experience

General cleanliness is good. Found the food choices to be below expectations and didn't like the meat dishes. The staff were very good and very patient. Enjoyed the activities.

Reply from Samantha Debenham, Reviews Team at The Potteries

Thank you for your feedback and for the positive scores around the care team and activities. We are sorry to hear the food offering did not meet your expectations. We endeavour to offer a range of dishes here at The Potteries, with at least two choices of main course. Our chefs ensure that...  

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Review from Sharon W (Daughter of Resident) published on 28 March 2023 Submitted via Website
Overall Experience
Mum was the first MND patient at this care home. The staff had a lot to learn but made the effort to get training from the local MND nurse specialist. They also listened closely to Mum as her needs changed and asked palliative care professionals for guidance. There were occasional hiccups due to a lack of understanding from some of the staff. The management team worked hard to get staff up to speed and trained.

The home’s general running is excellent food, cleanliness, and activities are all great. I always felt welcome at any hour.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (50) & Events (0)

News
  • 29 May 2026

    A Poole care home has surprised a former opera singer with a very special birthday experience. Zara Taken, who lives at Care UK’s The Potteries on York Road in Broadstone,...

  • 29 May 2026

    A resident at a care home in Poole who has a passion for all things verse is celebrating World Poetry Day by sharing her deep love for the art. Ann...

  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

Upcoming Events

There are no upcoming events for The Potteries.

Awards / Recognitions (120)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for The Potteries.

Meet the Team (1)

Zita Turner
Zita TurnerJob Title:Home Manager

I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does. Even now, I’m always ready to roll up my sleeves and help if the need arises.

I believe that effective care is personalised care. Our team gets to know each resident well. We know what they enjoy doing, and we help them to continue to experience those things.

It’s also vital to keep up-to-date with developments in care so that we can bring benefits to residents. We recently took delivery of a Tovertafel, or ‘magic table’, which uses the latest technology to enable residents to play simple, fun interactive games, either on their own or with others. The tables have proven benefits: helping people who are living with dementia to develop their communication and cognitive skills and mobility.

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