The Potteries

187 York Road, Broadstone BH18 8ES
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9.8 148 Reviews
  • The Potteries, Broadstone
The Potteries is a luxury, purpose-built care home in Broadstone. The team provides expert residential, dementia and nursing care for respite and permanent residents. They also offer compassionate end of life care.

A short drive from the seaside of Poole in Dorset, residents can enjoy an array of superb, newly refurbished facilities at the home, including a café, cinema room and hair and beauty salon. The home even has its own pub.

The team provide high-quality person-centred care. They get to know each resident, creating care and lifestyle plans tailored to their needs, supporting residents to live fun and fulfilling lives at The Potteries.

The Potteries is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.

The Potteries is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided by The Potteries

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1645
  • Self-Funded Residential Dementia Care: from £1740
  • Self-Funded Nursing Care: from £1995
  • Self-Funded Nursing Dementia Care: from £2090
  • RESPITE Self-Funded Residential Care: from £1855
  • RESPITE Self-Funded Residential Dementia Care: from £1950
  • RESPITE Self-Funded Nursing Care: from £2205
  • RESPITE Self-Funded Nursing Dementia Care: from £2300

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Use of in-house pub
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact The Potteries to find out the exact price for your requirements.

Contact The Potteries to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Potteries to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Zita Turner (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Parking on-site

The Potteries Reviews (148)

9.8

The Potteries has a Review Score of 9.8 (9.807) out of 10, based on 39 reviews in the last 2 years.
Over all time The Potteries has 148 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Potteries
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Total of 148, showing 41-60
Review from Sarah B (Niece of Resident) published on 20 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a resident since July 2023 due to her dementia. My aunt previously had respite here back in 2018 and we were so impressed with the level of care she received, so we decided that this would be the place she would go to when her dementia deteriorated. My aunt is very happy here. The food
is wonderful and caters to her health diet, she has always been very particular about what she eats. The home is always meticulously clean. As I work in healthcare, I have a keen eye for spotting things and I have not seen one thing which has caused me to have any concern. The staff are very caring, they show much compassion to the residents. The residents always seem happy and there is a communal feel with them mixing. The residents are always clean, this shows the level of care received. I can only recommend The Potteries from mine and my aunt's experience.
Reply from Caroline Hearne, Reviews Team at The PotteriesThank you very much for taking the time to leave us such positive feedback about your experience.
At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time. We shall share your review with the staff.
Many thanks
The Potteries team.
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Review from Sandra T (Daughter of Resident) published on 20 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to The Potteries in December 2023 for respite care. All the staff from the laundry, carers, activities team right through to management treat the residents like family and even support the residents family. No matter what time of the day you arrive visiting there is a really good vibe and
you are made very welcome. I made the decision for my mum to become a permanent resident after the eight weeks respite for her own well-being and safety
Reply from Caroline Hearne, Reviews Team at The PotteriesThank you very much for taking the time to leave us such positive feedback about your experience.
At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time. We shall share your review with the staff.
Many thanks
The Potteries team.
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Review from Susan H (Daughter of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Potteries is a lovely care home. My mum has been there since May 2023. The staff are fabulous and the facilities are great. There’s a varied entertainment programme and lots of trips out. I really can’t fault it!
Reply from Caroline Hearne, Reviews Team at The PotteriesHi Susan,
Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We love looking after your mum.
Many thanks,
The Potteries team.
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Review from Terry L (Daughter of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As the family of a resident, we can not praise highly enough the care that our mother received during her stay and especially during the last weeks of her life. The staff were caring and supportive of the whole family and Mum. It was just a shame she never got to see the completed renovations at The
Potteries.
Reply from Caroline Hearne, Reviews Team at The PotteriesDear Terry,
Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It was regretful that your mum didn't see the completed renovations either. You are very welcome to visit the newly refurbished cafe anytime. It would be lovely to see the family again.
Many thanks,
The Potteries team.
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Review from June H (Friend of Resident) published on 19 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can highly recommend The Potteries. I have visited on many occasions and taken part in activities that catered for all different abilities, I have always found the staff to be supportive and cheerful at all times.
I am very impressed by the interaction between the residents and staff. The residents
are treated with care and respect. They are supported and encouraged to engage to keep as active as possible.
Reply from Caroline Hearne, Reviews Team at The PotteriesThank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We look forward to seeing you again very soon.
Many thanks
The Potteries team.
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Review from Steve K (Mother of Resident) published on 29 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had a stroke, but still has full mental capacity and has been a resident at The Potteries for 3 months. Mum settled in very quickly, which has been due to the commitment, understanding and patience of all staff involved with Mum's care. Everyone seems so well cared for, and it's so good to see
Mum and other residents enjoying the varied activities that are organised throughout the day. Mum's meals are varied and she tells everyone how wonderful the food is. As a family, we are so grateful to have peace of mind that Mum's wellbeing is carried out with dignity, respect and integrated quality support from the whole team at The Potteries.
Reply from Caroline Hearne, Reviews Team at The PotteriesThank you very much for taking the time to leave us feedback about your experience. At The Potteries Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We will pass on your positive comments to the team.

Many thanks
The Potteries team.
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Review from Ruth P (Friend of Resident) published on 23 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found The Potteries a welcoming and caring environment for my friend. My friend settled quickly into her new setting, and the staff recognised her needs, and she received appropriate care both for her immediate needs and for her ongoing care. My friend is very content in her ‘home’ and enjoys
the many activities that are on offer.
I have also found the team easy to talk to, and I was given the help I needed at a time when I felt a bit out of my depth!
Thank you to everybody at The Potteries!
Reply from Caroline Hearne, Reviews Team at The PotteriesThank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, The Potteries team.
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Review from V E (Regular Volunteer) published on 19 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been volunteering within my job role and visiting the Potteries for the past 6 months or so. The care the carers have for the residents, the activities they have, the cinema, the hair salon, it's just lovely. Everyone seems well cared for, and it is always clean and tidy. Oh, and the food is
amazing from what I've seen.
Reply from Caroline Hearne, Reviews Team at The PotteriesThank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, The Potteries team.
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Review from V D (Respite Resident) published on 9 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The respite care was very good for the 15 nights. The staff were all very kind and welcoming. My friends that visited were all made welcome and the coffee shop is a lovely venue to meet with delicious coffee and exceptional cakes! My bedroom was comfortable and bright with plenty of desk space and cupboards.
Everywhere was clean and well-maintained.
Reply from Caroline Hearne, Reviews Team at The PotteriesThank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Sue M (Wife of Resident) published on 3 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been cared for at The Potteries since June 2022 and has had exceptional care. Staff are considerate and knowledgeable about my husband's nursing care and any concerns are dealt with. The lifestyle team do an exceptional job with entertainment for the residents and he especially loves
the singing
Reply from Caroline Hearne, Reviews Team at The PotteriesThank you very much for rating your experience with The Potteries Care Home - Care UK so highly.

At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us with any further specific feedback please use the form on the following web page

https://www.careuk.com/company/contact/feedback

This will ensure it gets to the correct team.
Many thanks
The Potteries team.
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Review from K C (Wife of Resident) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since receiving care from July every one of the staff has been a wonderful support. Everyone takes an interest in residents and families alike offering professional care but wonderful caring support.
Reply from Kaylie Jennings, Reviews Team at The PotteriesThank you very much for taking the time to leave us feedback about your experience. At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Many Thanks, The Potteries team
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Review from E G (Resident) assisted by family/friend published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
General cleanliness is good. Found the food choices to be below expectations and didn't like the meat dishes. The staff were very good and very patient. Enjoyed the activities.
Reply from Samantha Debenham, Reviews Team at The PotteriesThank you for your feedback and for the positive scores around the care team and activities. We are sorry to hear the food offering did not meet your expectations. We endeavour to offer a range of dishes here at The Potteries, with at least two choices of main course. Our chefs ensure that alternative menu options are always available and if there is nothing that appeals to you, they will happily cook something different upon request. The home manager will arrange for the chef to discuss your preferences with you so that we can create a meal plan that will suit your individual requirements. Thanks again for taking the time to leave a review, we appreciate your feedback.
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Review from Sharon W (Daughter of Resident) published on 28 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum was the first MND patient at this care home. The staff had a lot to learn but made the effort to get training from the local MND nurse specialist. They also listened closely to Mum as her needs changed and asked palliative care professionals for guidance. There were occasional hiccups due to a lack
of understanding from some of the staff. The management team worked hard to get staff up to speed and trained.
The home’s general running is excellent food, cleanliness, and activities are all great. I always felt welcome at any hour.
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Review from Sue B (Resident) published on 27 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Anyone I come into contact with, be it carer, nurse, cleaner, maintenance or staff are always polite and generous with their time when they are able to be.
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Review from Suzanne W (Wife of Resident) published on 26 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your staff went over and above the care, not just for the way the rooms and tables were decorated. They couldn't do enough for us all that attended the Valentine's lunch. The food was more than restaurant quality. What a lovely, happy couple of hours.
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Review from Nora G (Wife of Resident) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel visiting The Potteries Care Home is a comfortable visit, all the staff are so helpful and feel they do a good job in the circumstances.
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Review from Tom B (Husband of Resident) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had such a wonderful time on Valentine's Day. The meal was excellent! Indeed the chef must be singled out for special praise. The company was delightful and we extend our special thanks to the 'lifestyle activities' team for their usual very hard work.
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Review from Caroline L (Niece of Resident) published on 12 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was a resident at The Potteries for two and a half years and right up until she sadly passed away in September 2022. The care she received there was totally five-star. From the wonderful staff that looked after her, the staff at front of the house who were always welcoming and helpful, to the
chef and kitchen staff who catered for her meals, everyone was exceptional. Thank you to The Potteries Care UK.
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Review from G C (Friend of Resident) published on 5 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Broadstones 'The Potteries' ace staff doing the duck paddling furiously under water, so serene and calm above. Manicure super. Dessert and coffee served with love and dignity. Thank you.
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Review from Adrienne C (Daughter of Resident) published on 24 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum joined The Potteries in the Summer, and much to our surprise, she settled in really easily. This was entirely down to the staff and how welcome they made her (and us) feel. Nothing was too much effort, from painting her nails, to ensuring she had her favourite chocolate custard! They all took the
time to get to know her as a person and to learn about her past. Mum really enjoyed socialising with everyone and really came out of her shell. Sadly Mum's condition worsened over the next few months and all the staff went above and beyond to make sure that her last few weeks were comfortable, pain-free and respectful. They treated her with dignity and with love, right up until the end. As her daughters, we could not have asked for any more and we will always be grateful. I cannot recommend The Potteries highly enough, they are amazing.
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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for The Potteries is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.807 for The Potteries is calculated as follows: ( (388 Excellents x 5) + (56 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 460 Ratings = 4.807
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Potteries is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (112)

Meet the Team (1)

Zita

Zita Turner

Job Title: Home Manager

I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does. Even now, I’m always ready to roll up my sleeves and help if the need arises.


I believe that effective care is personalised care. Our team gets to know each resident well. We know what they enjoy doing, and we help them to continue to experience those things.


It’s also vital to keep up-to-date with developments in care so that we can bring benefits to residents. We recently took delivery of a Tovertafel, or ‘magic table’, which uses the latest technology to enable residents to play simple, fun interactive games, either on their own or with others. The tables have proven benefits: helping people who are living with dementia to develop their communication and cognitive skills and mobility.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Potteries to verify any information. View our terms and conditions. The Potteries has an Enhanced Service - more info.