
We felt very lucky to have found such a modern, clean, family friendly care homeJ O(Daughter of Resident/Service User)



We felt very lucky to have found such a modern, clean, family friendly care homeJ O(Daughter of Resident/Service User)



The Potteries is a luxury, purpose-built care home in Broadstone. The team provides expert residential, dementia and nursing care for respite and permanent residents. They also offer compassionate end of life care.
A short drive from the seaside of Poole in Dorset, residents can enjoy an array of superb, newly refurbished facilities at the home, including a café, cinema room and hair and beauty salon. The home even has its own...
Care Provided by The Potteries
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Use of in-house pub
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact The Potteries for full pricing details and T&Cs.
Contact The Potteries to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Zita Turner(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Parking
- Parking on-site
The Potteries Reviews (155)
The Potteries has a Review Score of 9.8 (9.780) out of 10, based on 42 reviews in the last 2 years.
Over all time The Potteries has 155 reviews.
As a grandmother myself who now lives abroad, I was delighted to visit my mum with my grandchildren. My word! What a wonderful place! The staff are so cheerful and willing to help any and all of the residents. We spent many a happy hour there. Nothing is ever too much trouble. Making Bovril late at night or tying up one of Mum's plants that have blown over. I'm back home now but satisfied mum is getting the best possible care. I look at the Potteries' social media account every couple of days to see what she's up to! P.S. My grandson said the hot chocolate there is awesome! Thank you for all the work you do for Mum.
Hi Margaret L (Daughter of Resident) Thank you very much for taking the time to leave us feedback about your experience. At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you again for your kind review. Many thanks, The Potteries team.
We had a fantastic time yesterday afternoon celebrating my parents' Wedding Anniversary with the family. The staff were exceptionally helpful and enthusiastic providing an excellent lunch and celebration cake for the event. The room was beautifully decorated and the whole day was a celebration of the life of my parents.
Hi Rachel Y (Daughter of Resident) Thank you very much for taking the time to leave us feedback about your experience. We were delighted to host such a special day for your parents. At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you again for your kind review. Many thanks, The Potteries team.
My mother came into The Potteries in mid-March and I could not be happier with the care she is receiving. The nursing staff identified medical concerns which soon got sorted out, with the help of the doctors and nurses. The care staff show so much compassion and patience along with caring for my mother, always talking to her about things she has done in the past. As my mother has various concerns and dementia she is not always able to join in with all the amazing daily activities that The Potteries arrange. All staff regardless of what they do within the care home show kindness, not only to the residents but also to the relations and friends as this can be an upsetting time when we see our loved ones slowly leaving us.
Thank you very much for taking the time to leave us feedback about your experience. Such a wonderful review which is very much appreciated. We pride ourselves on person-centered care and the care team loves what they do. At The Potteries Care Home - we set a high standard for ourselves, so we are...
The staff are so friendly, happy and caring.
The facilities are fantastic, hairdressers even has a lounge with a well stocked bar.
The gardens are beautiful with a red white and blue theme for remembering the D-day celebrations.
Thank you very much for taking the time to leave us feedback about your experience. Such a wonderful review which is very much appreciated. Maintenance was very happy to hear you loved our gardens. At The Potteries Care Home - we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, The Potteries team.
Mum went into The Potteries for some respite care. We booked two weeks and Mum extended her stay for another two weeks. Loved The Potteries and the people, the activities and local minibus trips out. She has her 'spark' back! Now making arrangements to permanently move in.
Hi and thank you very much for taking the time to leave us feedback about your experience. At The Potteries Care Home, we set a high standard for ourselves so we are very pleased to hear that your experience with us has been a positive one. We are so happy Mum has decided to stay permanently with...
Excellent team who all work hard to keep the residents safe and happy. The food is good and it is well kept and clean. The welcome as you arrive is universally friendly and professional. The manager is excellent, leading her team well and providing a good role model for all. You feel like the team are working together. Inevitable shortages of staff in the care sector don't seem to impact the care unduly though I am sure it feels like they are paddling furiously under the surface to make it feel that way! Happy residents! And happy relatives.
Thank you very much for taking the time to leave us feedback about your experience. What a lovely review, the team here are thrilled to receive such positive feedback. We completely agree happy residents mean happy relatives and happy staff. At The Potteries we set a high standard for ourselves, so...
The Potteries offer excellent care, friendly staff and a deeply caring attitude. The facilities are clean and well run with activities to keep the residents engaged. I am confident that my mother is receiving the best possible care for her needs.
Thank you very much for taking the time to leave us feedback about your experience. At The Potteries Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time.
Many thanks The Potteries team
My aunt has been a resident since July 2023 due to her dementia. My aunt previously had respite here back in 2018 and we were so impressed with the level of care she received, so we decided that this would be the place she would go to when her dementia deteriorated. My aunt is very happy here. The food is wonderful and caters to her health diet, she has always been very particular about what she eats. The home is always meticulously clean. As I work in healthcare, I have a keen eye for spotting things and I have not seen one thing which has caused me to have any concern. The staff are very caring, they show much compassion to the residents. The residents always seem happy and there is a communal feel with them mixing. The residents are always clean, this shows the level of care received. I can only recommend The Potteries from mine and my aunt's experience.
At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time. We shall share your review with the staff.
Many thanks
The Potteries team.
My mum came to The Potteries in December 2023 for respite care. All the staff from the laundry, carers, activities team right through to management treat the residents like family and even support the residents family. No matter what time of the day you arrive visiting there is a really good vibe and you are made very welcome. I made the decision for my mum to become a permanent resident after the eight weeks respite for her own well-being and safety
At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time. We shall share your review with the staff.
Many thanks
The Potteries team.
The Potteries is a lovely care home. My mum has been there since May 2023. The staff are fabulous and the facilities are great. There’s a varied entertainment programme and lots of trips out. I really can’t fault it!
Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We love looking after your mum.
Many thanks,
The Potteries team.
As the family of a resident, we can not praise highly enough the care that our mother received during her stay and especially during the last weeks of her life. The staff were caring and supportive of the whole family and Mum. It was just a shame she never got to see the completed renovations at The Potteries.
Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It was regretful that your mum didn't see the...
I am very impressed by the interaction between the residents and staff. The residents are treated with care and respect. They are supported and encouraged to engage to keep as active as possible.
At The Potteries Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We look forward to seeing you again very soon.
Many thanks
The Potteries team.
My mum had a stroke, but still has full mental capacity and has been a resident at The Potteries for 3 months. Mum settled in very quickly, which has been due to the commitment, understanding and patience of all staff involved with Mum's care. Everyone seems so well cared for, and it's so good to see Mum and other residents enjoying the varied activities that are organised throughout the day. Mum's meals are varied and she tells everyone how wonderful the food is. As a family, we are so grateful to have peace of mind that Mum's wellbeing is carried out with dignity, respect and integrated quality support from the whole team at The Potteries.
Thank you very much for taking the time to leave us feedback about your experience. At The Potteries Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We will pass on your positive comments to the team.
Many thanksThe Potteries team.
I have also found the team easy to talk to, and I was given the help I needed at a time when I felt a bit out of my depth!
Thank you to everybody at The Potteries!
At The Potteries Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, The Potteries team.
I have been volunteering within my job role and visiting the Potteries for the past 6 months or so. The care the carers have for the residents, the activities they have, the cinema, the hair salon, it's just lovely. Everyone seems well cared for, and it is always clean and tidy. Oh, and the food is amazing from what I've seen.
At The Potteries Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, The Potteries team.
The respite care was very good for the 15 nights. The staff were all very kind and welcoming. My friends that visited were all made welcome and the coffee shop is a lovely venue to meet with delicious coffee and exceptional cakes! My bedroom was comfortable and bright with plenty of desk space and cupboards. Everywhere was clean and well-maintained.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My husband has been cared for at The Potteries since June 2022 and has had exceptional care. Staff are considerate and knowledgeable about my husband's nursing care and any concerns are dealt with. The lifestyle team do an exceptional job with entertainment for the residents and he especially loves the singing
Thank you very much for rating your experience with The Potteries Care Home - Care UK so highly.
At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.If you would like to provide us with any further specific...
Since receiving care from July every one of the staff has been a wonderful support. Everyone takes an interest in residents and families alike offering professional care but wonderful caring support.
Thank you very much for taking the time to leave us feedback about your experience. At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many Thanks, The Potteries team
General cleanliness is good. Found the food choices to be below expectations and didn't like the meat dishes. The staff were very good and very patient. Enjoyed the activities.
Thank you for your feedback and for the positive scores around the care team and activities. We are sorry to hear the food offering did not meet your expectations. We endeavour to offer a range of dishes here at The Potteries, with at least two choices of main course. Our chefs ensure that...
The home’s general running is excellent food, cleanliness, and activities are all great. I always felt welcome at any hour.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (50) & Events (0)
- 29 May 2026
A Poole care home has surprised a former opera singer with a very special birthday experience. Zara Taken, who lives at Care UK’s The Potteries on York Road in Broadstone,...
- 29 May 2026
A resident at a care home in Poole who has a passion for all things verse is celebrating World Poetry Day by sharing her deep love for the art. Ann...
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
There are no upcoming events for The Potteries.
Accreditations
There are no accreditations posted yet for The Potteries.
Meet the Team (1)

I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does. Even now, I’m always ready to roll up my sleeves and help if the need arises.
I believe that effective care is personalised care. Our team gets to know each resident well. We know what they enjoy doing, and we help them to continue to experience those things.
It’s also vital to keep up-to-date with developments in care so that we can bring benefits to residents. We recently took delivery of a Tovertafel, or ‘magic table’, which uses the latest technology to enable residents to play simple, fun interactive games, either on their own or with others. The tables have proven benefits: helping people who are living with dementia to develop their communication and cognitive skills and mobility.
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