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The Potteries

187 York Road, Broadstone, Dorset BH18 8ES
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Her care was second to noneK H(Son of Resident/Service User)
The Potteries, Broadstone
The Potteries, Broadstone
The Potteries, Broadstone

The Potteries is a luxury, purpose-built care home in Broadstone. The team provides expert residential, dementia and nursing care for respite and permanent residents. They also offer compassionate end of life care.

A short drive from the seaside of Poole in Dorset, residents can enjoy an array of superb, newly refurbished facilities at the home, including a café, cinema room and hair and beauty salon. The home even has its own...  

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Care Provided by The Potteries

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,645From £1,850
Residential Dementia CareFrom £1,740From £1,957
Nursing CareFrom £1,995From £2,244
Nursing Dementia CareFrom £2,090From £2,351

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?

• All care and support including a monthly review of care plans

• All meals, snacks and drinks freshly prepared every day by our chef

• Access to landscaped gardens

• Activities and lifestyle programme

• All utilities and other accommodation costs

• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

Contact The Potteries to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Zita Turner (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Parking

  • Parking on-site

The Potteries Reviews (157)

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9.8

The Potteries has a Review Score of 9.8 (9.781) out of 10, based on 42 reviews in the last 2 years. Over all time The Potteries has 157 reviews.

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Showing 157 reviews matching selected criteria
Review from A P (Resident / Service User) published on 5 January 2026 Submitted via Postal Card
Overall Experience

The Potteries is excellent. All the staff are caring, kind, helpful, friendly and approachable. They react quickly to any queries. The home has a cosy and warm atmosphere and is kept clean and tidy. I have been at The Potteries for 3 weeks now and have settled in well and am also enjoying the food and some activities. A carer or nurse will check on me every hour and help me at meal times. I could not wish to be in a better care home, it is perfect for me.

Reply from Caroline Hearne, Reviews Team at The Potteries
Hi A P (resident )
Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks

The Potteries team.

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Review from A W (Daughter of Resident) published on 22 December 2025 Submitted via Postal Card
Overall Experience

Mum has lived at The Potteries for just over 5 years. During this time her care has been excellent and the support for the family has been decorated with new furniture too which is very welcome. The current staff are all so friendly and the food is excellent.

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Review from Heather B (Daughter of Resident) published on 12 December 2025 Submitted via Postal Card
Overall Experience

My mother spent 3 weeks in The Potteries care home. The room was lovely overlooking the gardens. We were met by the manager who explored everything to us. Even had a welcome card and gift bag - nice touch. Staff seemed caring, everywhere was very clean and residents seemed content. The lady on reception was a bit distant, no conversation - a visitor to my mum also mentioned this. Otherwise mum seemed very happy.

Reply from Samantha Debenham, Reviews Team at The Potteries
Thank you for sharing your thoughts regarding The Potteries. Your kind words about our home and our staff are greatly appreciated.

We would like to assure you that our staff always enjoy seeing loved ones visiting the home and spending time with residents. We apologise if you felt any disconnect...  

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Review from David H (Son of Resident) published on 24 September 2025 Submitted via Website
Overall Experience
An absolutely wonderful place, the most caring staff and management . My mother sadly passed away after receiving the best care ever! Her time at the Potteries was a lovely time and her care was second to none. The knowledge of her living in a safe, secure and loving environment have helped the closure of her life for me in the dealings with the Potteries.

Thank you to everyone single person for their dedication to assisting in the last years of my mothers life!

Reply from Caroline Hearne, Reviews Team at The Potteries
Hi David H (son Of Resident)
Thank you very much for taking the time to leave us feedback about your experience with us.

At The Potteries Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It was our pleasure...  

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Review from K H (Son of Resident) published on 24 September 2025 Submitted via Website
Overall Experience

Mum was here for 18 months. She had dementia. Her care was second to none. Unfortunately she passed away in August. The staff attitude through the sad time was lovely. Caring and so helpful throughout. I thoroughly recommend The Potteries.

Reply from Caroline Hearne, Reviews Team at The Potteries
Hi K H (son Of Resident)
Thank you very much for taking the time to leave us feedback about your experience with us.

At The Potteries Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It was our pleasure looking...  

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Review from John S (Respite Resident) published on 9 September 2025 Submitted via Postal Card
Overall Experience
My stay was respite care for 4 weeks, in which time I was extremely well looked after. The staff were very kind, friendly and helpful. The food and activities were all 1st class.
I returned on 15th August for the VJ Day party, which was very enjoyable.

I would thoroughly recommend The Potteries.

Reply from Caroline Hearne, Reviews Team at The Potteries
Hi John S (respite Resident)
Thank you very much for taking the time to leave us feedback about your experience John, we were so pleased to see you again at our VJ anniversary garden party.

At The Potteries Care Home we set a high standard for ourselves, so we are very pleased to hear that your...  

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Review from Julie V (Niece of Resident) published on 18 August 2025 Submitted via Website
Overall Experience
My 2 aunts were at The Potteries together receiving end of life care. I cannot praise the care home enough for the outstanding care dignity and respect both aunts received. Everything was tailored to their needs and nothing was too much trouble. All the staff in their uniforms was nice to see to understand their roles and all staff were so polite and super friendly. I stayed overnight in a guest room to be with my aunts 24/7 so I saw day & night staff and all were equal in delivering their first class care. The food was very good as well with a choice of "home-cooked" meals everyday and taking them to the cafe for coffee & cake felt like a real treat to them.

I would highly recommend The Potteries Care Home to anyone seeking care for a relative in Poole. Well done to all of you!

Reply from Caroline Hearne, Reviews Team at The Potteries
Hi Julie V thank you very much for taking the time to leave us feedback about your experience.
It was our absolute pleasure to look after your two aunts.

At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has...  

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Review from J M (Wife of Resident) published on 16 July 2025 Submitted via Postal Card
Overall Experience

As the weeks pass, I have become more and more impressed by The Potteries! All the employees are so welcoming and friendly, always greeting residents by their first name. They are also always smartly dressed (and colour coded too!). The food is interesting, well balanced, and the Help Yourself Cafe is excellent (particularly now after the new machine has been installed)! Residents' clothes are washed and ironed daily. There is a lovely garden to walk in for exercise. There are daily activities, and the "one-to-ones" are extremely popular. Local musicians visit and are very much appreciated.

Reply from Caroline Hearne, Reviews Team at The Potteries
Hi J M thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks

The Potteries team.

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Review from Elizabeth W (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card
Overall Experience

My mother has been a resident since April of this year, and I can't praise all the staff enough. They all know her by name and treat her with genuine kindness and respect. She takes part in many of the activities offered, and the activities team clearly put a lot of effort into creating a fun and stimulating environment for the residents. The home is always clean and really welcoming, and the cakes in the cafe are delicious! I am pleased with the care she receives, and it gives me peace of mind knowing she's in such capable hands.

Reply from Caroline Hearne, Reviews Team at The Potteries
Hi Elizabeth W thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time.
Many thanks

The Potteries team.

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Review from Rachel K (Friend of Resident) published on 3 July 2025 Submitted via Postal Card
Overall Experience
Thank you for all the incredible care and compassion shown to my friends. All staff, throughout our time in The Potteries went above and beyond with the care delivered. The care for those approaching their final days, and the compassion for family and friends, makes a very difficult situation more bearable.

Thank you especially to the manager and also the kind nurse who was so gentle.

Reply from Caroline Hearne, Reviews Team at The Potteries
Hi Rachel K thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks

The Potteries team.

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Review from Sarah M (Daughter of Resident) published on 2 July 2025 Submitted via Postal Card
Overall Experience

We have been very happy with the service and environment provided by The Potteries. Dad is safe - our primary concern, but also cared for, genuinely, by all the staff, from the nursing staff providing his primary care through to front of house and maintenance. Everyone knows Dad's name and they all say hello and make the time to engage with him. The activities are also second to none, they're varied and engaging and are keeping his spirits high. I would love to see more 'DIY' type activities for dad - he loved the gentleman's club but it is only once a month. If there was a possibility of more of this, that would be great!

Reply from Samantha Debenham, Reviews Team at The Potteries

Thank you for sharing your thoughtful feedback regarding The Potteries. We are incredibly pleased to hear that your father feels safe, supported, and comfortable in our home. Your comments regarding our staff are also greatly appreciated. We welcome your feedback regarding activities. We always aim...  

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Review from Dawn W (Daughter of Resident) published on 1 July 2025 Submitted via Postal Card
Overall Experience

I would have no hesitation in recommending The Potteries for the care of their loved one. Our mum was so happy there, and her last few weeks of life were treated with genuine care and dignity. All levels of staff were outstanding and showed genuine care and support, not only to mum, but also us as a family. Nothing was too much trouble. We cannot thank you all enough for your love and understanding in those last few weeks.

Reply from Caroline Hearne, Reviews Team at The Potteries
Hi Dawn W thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time.
Many thanks

The Potteries team.

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Review from Susan J (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card
Overall Experience

Fabulous place - Mum loves it! The staff are fab!

Reply from Caroline Hearne, Reviews Team at The Potteries
Hi Susan J thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time.
Many thanks

The Potteries team.

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Review from Tom M (Son of Resident) published on 26 June 2025 Submitted via Postal Card
Overall Experience

We have all been very impressed with The Potteries. They have gone out of their way to make sure my father has settled in. They have gone the extra mile to help with his rehabilitation when the NHS hasn't really been able to help him yet due to a lack of resources. All members of staff are very polite and are always smiling. We couldn't have asked for more.

Reply from Caroline Hearne, Reviews Team at The Potteries
Hi Tom M thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

If you would like to provide us any further...  

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Review from T B (Son of Resident) published on 24 June 2025 Submitted via Postal Card
Overall Experience

The key strength of The Potties is the staff. They genuinely care and pay real attention to the residents and their needs. This strength is reinforced by the team, including several long term employees, ensuring consistency of care standards as well as a familiar environment to residents.

Reply from Caroline Hearne, Reviews Team at The Potteries
Hi T B thank you for taking the time to leave us feedback about your experience.

At The Potteries Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care. If you would like...  

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Review from K S (Daughter of Resident) published on 20 March 2025 Submitted via Website
Overall Experience
Would like to say a massive thank you to all the staff at The Potteries who looked after dad.
You are all amazing and not sure how we can ever repay you. I know some times he was challenging especially if he didn't have his dinner on a hot plate or if his hot cross buns were not toasted how he liked them, but he thought you were all brilliant.
The last couple of months have been challenging with dad deteriorating until he took his final breath on Sunday.
You have been our life line over the last few months and dad thought the world of you all.
Not sure how we would have got through this without out you.

Thanks again to everyone who cared for dad, you are all very special people xx

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us such positive feedback about your experience with us. We so miss your dad and miss you all visiting, you are a wonderful family.At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Many thanks The Potteries team.

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Review from Nicky N (Daughter of Resident) published on 12 March 2025 Submitted via Website
Overall Experience
My mum has just had two weeks respite in the potteries. I was so impressed with the home and the staff.
The home is welcoming with a bright and airey reception and cafe area. The staff are very caring and pay great attention to detail , everyone seemed to know her name from day one .
I delivered her case the afternoon before admission , her clothes were taken and immediately named and were hanging in her wardrobe/ drawers when we arrived . The lifestyle team encouraged mum to take part in activities of which there are many .Mum enjoyed the meals and the chef and team provided lovely cakes everyday for the cafe.

Many thanks to all at the potteries , would definitely recommend if you are looking for a care home .

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us such positive feedback about your experience with us. We are very pleased mum had a wonderful time with us and well deserved respite.At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Many thanks The Potteries team.

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Review from Sue M (Wife of Resident) published on 12 March 2025 Submitted via Postal Card
Overall Experience
My husband has been at the potteries since June 2022.

He has had exceptional care from the staff and lifestyle team.

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us such positive feedback about your experience with us. We so miss your husband and miss you visiting. We will remember your husband's donkey visit from his favourite beach with great fondness.At The Potteries we set a high standard for ourselves,...  

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Review from Karen C (Daughter of Resident) published on 6 January 2025 Submitted via Website
Overall Experience
I can't thank the team at The Potteries enough for the care and attention they gave to my Mum and also us as a family. They all went above and beyond and with so many highs and lows for us to all to deal with.
The warmth felt by my Mum was reciprocated with the team being known as 'her girls'. In the short time Mum was there she was so very well cared for.
The family had regular messages from the team to keep us involved with Mum's care. We were always made to feel welcome when visiting.

I wouldn't hesitate to recommend The Potteries.

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Review from Daveena T (Daughter of Resident) published on 14 November 2024 Submitted via Website
Overall Experience
My father was a resident at The Potteries for 5 years passing away on the 10th of October. His time at the Potteries gave him a very very happy and fulfilling care experience. The continuing strive by the management team to build the best team of service providers I've enjoyed being a part of too. The icing on the cake being the lifestyle team now in place who bring so much joy to the residents.

Dad loved the staff and the staff loved him, it says something when I'm missing the team as they've become such a big part of my routine.

Reply from Caroline Hearne, Reviews Team at The Potteries

Hi Daveena T (Daughter of Resident) Thank you very much for taking the time to leave us feedback about your experience. Your dad is very much missed and was a big character in the home. As are you, you are very welcome to visit anytime and join us at our community events. You've been a great...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (46) & Events (0)

News
  • 29 May 2026

    A Poole care home has surprised a former opera singer with a very special birthday experience. Zara Taken, who lives at Care UK’s The Potteries on York Road in Broadstone,...

  • 29 May 2026

    A resident at a care home in Poole who has a passion for all things verse is celebrating World Poetry Day by sharing her deep love for the art. Ann...

  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

Upcoming Events

There are no upcoming events for The Potteries.

Awards / Recognitions (120)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for The Potteries.

Meet the Team (1)

Zita Turner
Zita TurnerJob Title Home Manager

I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does. Even now, I’m always ready to roll up my sleeves and help if the need arises.

I believe that effective care is personalised care. Our team gets to know each resident well. We know what they enjoy doing, and we help them to continue to experience those things.

It’s also vital to keep up-to-date with developments in care so that we can bring benefits to residents. We recently took delivery of a Tovertafel, or ‘magic table’, which uses the latest technology to enable residents to play simple, fun interactive games, either on their own or with others. The tables have proven benefits: helping people who are living with dementia to develop their communication and cognitive skills and mobility.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Potteries to verify any information. View our terms and conditions. The Potteries has an Enhanced Service -what an Enhanced Service includes.