The Potteries

187 York Road, Broadstone BH18 8ES
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9.8 140 Reviews
  • The Potteries, Broadstone
The Potteries is a luxury, purpose-built care home in Broadstone. The team provides expert residential, dementia and nursing care for respite and permanent residents. They also offer compassionate end of life care.

A short drive from the seaside of Poole in Dorset, residents can enjoy an array of superb, newly refurbished facilities at the home, including a café, cinema room and hair and beauty salon. The home even has its own pub.

The team provide high-quality person-centred care. They get to know each resident, creating care and lifestyle plans tailored to their needs, supporting residents to live fun and fulfilling lives at The Potteries.

The Potteries is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.

The Potteries is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1643
  • Self-Funded Residential Dementia Care: from £1733
  • Self-Funded Nursing Care: from £1883
  • Self-Funded Nursing Dementia Care: from £1973
  • RESPITE Self-Funded Residential Care: from £1853
  • RESPITE Self-Funded Residential Dementia Care: from £1943
  • RESPITE Self-Funded Nursing Care: from £2093
  • RESPITE Self-Funded Nursing Dementia Care: from £2183

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Use of in-house pub
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact The Potteries to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Zita Turner (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Parking on-site

The Potteries Reviews (140)

Total of 140, showing 21-40
9.8

The Potteries has a Review Score of 9.8 (9.848) out of 10, based on 41 reviews in the last 2 years. Over all time The Potteries has 140 reviews.

Overall Experience

  • 117
  • 20
  • 3
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Date Published

140
13
21
41
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Review from D A (Niece of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was at The Potteries for six months until she died. I found the staff very caring. The two rooms she was in were very nice and the whole dementia suite was well equipped and laid out. I felt the residents were safe. The most impressive aspect was the number of different activities for residents
including outings. Family members are welcomed and supported with free teas, coffees, cakes to help yourself to, of course this comes at a cost in terms of fees. Only difficulty was getting updates and to talk to more senior staff about health given that I'm not local.

Reply from Samantha Debenham, Reviews Team at The Potteries

Thank you very much for taking the time to write a review for The Potteries and for your kind comments. We pride ourselves on high standards of care and the safety and well-being of all residents, and were pleased that your overall experience has been a positive one. Our records show that our team made contact on several occasions to provide health updates, however if you feel that this was not the case or that communication could be improved, we encourage you to contact the home manager directly to discuss your concerns. We welcome any feedback that will help us to improve the service we provide.

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Review from Margaret L (Daughter of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a grandmother myself who now lives abroad, I was delighted to visit my mum with my grandchildren. My word! What a wonderful place! The staff are so cheerful and willing to help any and all of the residents. We spent many a happy hour there. Nothing is ever too much trouble. Making Bovril late at
night or tying up one of Mum's plants that have blown over. I'm back home now but satisfied mum is getting the best possible care. I look at the Potteries' social media account every couple of days to see what she's up to! P.S. My grandson said the hot chocolate there is awesome! Thank you for all the work you do for Mum.

Reply from Caroline Hearne, Reviews Team at The Potteries

Hi Margaret L (Daughter of Resident) Thank you very much for taking the time to leave us feedback about your experience. At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you again for your kind review. Many thanks, The Potteries team.

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Review from Rachel Y (Daughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a fantastic time yesterday afternoon celebrating my parents' Wedding Anniversary with the family. The staff were exceptionally helpful and enthusiastic providing an excellent lunch and celebration cake for the event. The room was beautifully decorated and the whole day was a celebration of the
life of my parents.

Reply from Caroline Hearne, Reviews Team at The Potteries

Hi Rachel Y (Daughter of Resident) Thank you very much for taking the time to leave us feedback about your experience. We were delighted to host such a special day for your parents. At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you again for your kind review. Many thanks, The Potteries team.

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Review from L T (Daughter of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into The Potteries in mid-March and I could not be happier with the care she is receiving. The nursing staff identified medical concerns which soon got sorted out, with the help of the doctors and nurses. The care staff show so much compassion and patience along with caring for my mother,
always talking to her about things she has done in the past. As my mother has various concerns and dementia she is not always able to join in with all the amazing daily activities that The Potteries arrange. All staff regardless of what they do within the care home show kindness, not only to the residents but also to the relations and friends as this can be an upsetting time when we see our loved ones slowly leaving us.

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us feedback about your experience. Such a wonderful review which is very much appreciated. We pride ourselves on person-centered care and the care team loves what they do. At The Potteries Care Home - we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks The Potteries team.

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Review from Pete M (Friend of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a beautiful and happy place to enjoy retirement.
The staff are so friendly, happy and caring.
The facilities are fantastic, hairdressers even has a lounge with a well stocked bar.
The gardens are beautiful with a red white and blue theme for remembering the D-day celebrations.

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us feedback about your experience. Such a wonderful review which is very much appreciated. Maintenance was very happy to hear you loved our gardens. At The Potteries Care Home - we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, The Potteries team.

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Review from D T (Son of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into The Potteries for some respite care. We booked two weeks and Mum extended her stay for another two weeks. Loved The Potteries and the people, the activities and local minibus trips out. She has her 'spark' back! Now making arrangements to permanently move in.

Reply from Caroline Hearne, Reviews Team at The Potteries

Hi and thank you very much for taking the time to leave us feedback about your experience. At The Potteries Care Home, we set a high standard for ourselves so we are very pleased to hear that your experience with us has been a positive one. We are so happy Mum has decided to stay permanently with us, it's so lovely to see Mum getting involved with all our activities here in the home as well as enjoying the minibus trips. Many thanks, The Potteries team.

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Review from C W (Daughter of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent team who all work hard to keep the residents safe and happy. The food is good and it is well kept and clean. The welcome as you arrive is universally friendly and professional. The manager is excellent, leading her team well and providing a good role model for all. You feel like the team are
working together. Inevitable shortages of staff in the care sector don't seem to impact the care unduly though I am sure it feels like they are paddling furiously under the surface to make it feel that way! Happy residents! And happy relatives.

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us feedback about your experience. What a lovely review, the team here are thrilled to receive such positive feedback. We completely agree happy residents mean happy relatives and happy staff. At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks to The Potteries team.

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Review from S T (Son of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Potteries offer excellent care, friendly staff and a deeply caring attitude. The facilities are clean and well run with activities to keep the residents engaged. I am confident that my mother is receiving the best possible care for her needs.

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us feedback about your experience. At The Potteries Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time.


Many thanks The Potteries team

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Review from Sarah B (Niece of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident since July 2023 due to her dementia. My aunt previously had respite here back in 2018 and we were so impressed with the level of care she received, so we decided that this would be the place she would go to when her dementia deteriorated. My aunt is very happy here. The food
is wonderful and caters to her health diet, she has always been very particular about what she eats. The home is always meticulously clean. As I work in healthcare, I have a keen eye for spotting things and I have not seen one thing which has caused me to have any concern. The staff are very caring, they show much compassion to the residents. The residents always seem happy and there is a communal feel with them mixing. The residents are always clean, this shows the level of care received. I can only recommend The Potteries from mine and my aunt's experience.

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us such positive feedback about your experience.
At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time. We shall share your review with the staff.
Many thanks
The Potteries team.

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Review from Sandra T (Daughter of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to The Potteries in December 2023 for respite care. All the staff from the laundry, carers, activities team right through to management treat the residents like family and even support the residents family. No matter what time of the day you arrive visiting there is a really good vibe and
you are made very welcome. I made the decision for my mum to become a permanent resident after the eight weeks respite for her own well-being and safety

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us such positive feedback about your experience.
At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time. We shall share your review with the staff.
Many thanks
The Potteries team.

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Review from Susan H (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Potteries is a lovely care home. My mum has been there since May 2023. The staff are fabulous and the facilities are great. There’s a varied entertainment programme and lots of trips out. I really can’t fault it!

Reply from Caroline Hearne, Reviews Team at The Potteries

Hi Susan,
Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We love looking after your mum.
Many thanks,
The Potteries team.

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Review from Terry L (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the family of a resident, we can not praise highly enough the care that our mother received during her stay and especially during the last weeks of her life. The staff were caring and supportive of the whole family and Mum. It was just a shame she never got to see the completed renovations at The
Potteries.

Reply from Caroline Hearne, Reviews Team at The Potteries

Dear Terry,
Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It was regretful that your mum didn't see the completed renovations either. You are very welcome to visit the newly refurbished cafe anytime. It would be lovely to see the family again.
Many thanks,
The Potteries team.

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Review from June H (Friend of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend The Potteries. I have visited on many occasions and taken part in activities that catered for all different abilities, I have always found the staff to be supportive and cheerful at all times.
I am very impressed by the interaction between the residents and staff. The residents
are treated with care and respect. They are supported and encouraged to engage to keep as active as possible.

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We look forward to seeing you again very soon.
Many thanks
The Potteries team.

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Review from Steve K (Mother of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a stroke, but still has full mental capacity and has been a resident at The Potteries for 3 months. Mum settled in very quickly, which has been due to the commitment, understanding and patience of all staff involved with Mum's care. Everyone seems so well cared for, and it's so good to see
Mum and other residents enjoying the varied activities that are organised throughout the day. Mum's meals are varied and she tells everyone how wonderful the food is. As a family, we are so grateful to have peace of mind that Mum's wellbeing is carried out with dignity, respect and integrated quality support from the whole team at The Potteries.

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us feedback about your experience. At The Potteries Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We will pass on your positive comments to the team.


Many thanks
The Potteries team.

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Review from Ruth P (Friend of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found The Potteries a welcoming and caring environment for my friend. My friend settled quickly into her new setting, and the staff recognised her needs, and she received appropriate care both for her immediate needs and for her ongoing care. My friend is very content in her ‘home’ and enjoys
the many activities that are on offer.
I have also found the team easy to talk to, and I was given the help I needed at a time when I felt a bit out of my depth!
Thank you to everybody at The Potteries!

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, The Potteries team.

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Review from V E (Regular Volunteer) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been volunteering within my job role and visiting the Potteries for the past 6 months or so. The care the carers have for the residents, the activities they have, the cinema, the hair salon, it's just lovely. Everyone seems well cared for, and it is always clean and tidy. Oh, and the food is
amazing from what I've seen.

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, The Potteries team.

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Review from Jill O (Daughter of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at the Potteries for 3 years now and during that time she has become a happy member of the Potteries family. It is such a friendly care home, where the staff are dedicated to looking after the residents. They take care to make sure the residents are well-fed, washed and dressed each day.
Which for me is vital.


The amazing activities team also provide entertainment for the residents every day and holds special events throughout the year. The care home Manager has an open-door policy and I can confirm this is definitely the case, as I am always pestering her about things or just popping my head around the door to say hello. For me, this demonstrates how at ease and comfortable she makes residents and relatives feel.

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us feedback about your experience and rate us highly.


At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page;


https://www.careuk.com/company/contact/feedback


Thank you for your time, and we look forward to hearing from you.


Many thanks
The Potteries team

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Review from V D (Respite Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The respite care was very good for the 15 nights. The staff were all very kind and welcoming. My friends that visited were all made welcome and the coffee shop is a lovely venue to meet with delicious coffee and exceptional cakes! My bedroom was comfortable and bright with plenty of desk space and cupboards.
Everywhere was clean and well-maintained.

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Sue M (Wife of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been cared for at The Potteries since June 2022 and has had exceptional care. Staff are considerate and knowledgeable about my husband's nursing care and any concerns are dealt with. The lifestyle team do an exceptional job with entertainment for the residents and he especially loves
the singing

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for rating your experience with The Potteries Care Home - Care UK so highly.


At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us with any further specific feedback please use the form on the following web page


https://www.careuk.com/company/contact/feedback


This will ensure it gets to the correct team.
Many thanks
The Potteries team.

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Review from K C (Wife of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since receiving care from July every one of the staff has been a wonderful support. Everyone takes an interest in residents and families alike offering professional care but wonderful caring support.

Reply from Kaylie Jennings, Reviews Team at The Potteries

Thank you very much for taking the time to leave us feedback about your experience. At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many Thanks, The Potteries team

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for The Potteries is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for The Potteries is calculated as follows: ( (425 Excellents x 5) + (40 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 481 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Potteries is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (97)

Meet the Team (1)

Zita

Zita Turner

Job Title: Home Manager

I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does. Even now, I’m always ready to roll up my sleeves and help if the need arises.


I believe that effective care is personalised care. Our team gets to know each resident well. We know what they enjoy doing, and we help them to continue to experience those things.


It’s also vital to keep up-to-date with developments in care so that we can bring benefits to residents. We recently took delivery of a Tovertafel, or ‘magic table’, which uses the latest technology to enable residents to play simple, fun interactive games, either on their own or with others. The tables have proven benefits: helping people who are living with dementia to develop their communication and cognitive skills and mobility.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Potteries to verify any information. View our terms and conditions. The Potteries has an Enhanced Service - more info.