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42 Westby Road, Bournemouth, BH5 1HD
View full details of Portelet LodgeLatest Reviews for Portelet Lodge
15 January 2026
This was my Mum's first Christmas at Portelet Lodge so I wasn't sure what to expect. Everyone was in a festive spirit and thoroughly enjoying themselves. The residents had all received Christmas presents delivered with a hug and a kiss from the Manager. I was invited to stay for Christmas
dinner which I was delighted to accept.
The staff are always friendly and welcoming. They treat everyone with love, respect and kindness so I know my Mum is in excellent hands.
09 January 2026
My mum lived at Portelet Lodge from July until November 2025, after we were no longer able to support her at home. It was a very difficult decision to make for mum to move there, but from the first we really appreciated the calm and caring atmosphere at Portelet Lodge. Mum was always well cared for
and thought that the staff were always good to her. I found my every interaction to be kind and caring. Lovely people.
We only moved mum so that she could be closer to family otherwise she would have stayed.
In terms of how it could be improved, my main comment would be that I thought that there could be more activities going on for people.
05 September 2025
My Father was moved to Portelet Loge, for respite support following the sudden hospital admission of my Mother. Due to his dementia and confusion his behavior was at times unpredictable.
This was a difficult and distressing time for my Father, and us as a family. The care staff were amazing, both
in treating my Father with dignity and respect at all times and reassuring us as a family. They went over and above to ensure his needs were being met. They worked quickly with professionals in Social Care, Community Primary Health Team and the Dementia Service, always advocating on my Father best interest.
My Father settled eventually, becoming friends with carers and spoke fondly of them. When his health deteriated the carers supported us as a family to be able to stay with him 24/7 and we were with him when he passed (RIP)
We will be ever grateful to the carer staff and team at Portelet Lodge for their relentless care and support.
23 November 2023
Thanks to all the staff for looking after our mum so well. She arrived in quite poor health and the home did a great job getting her back to her old self. My brother and I live overseas, so it was a great comfort to know she was safe and on the mend. She’s only just moved to be closer to a family
friend but I’d like to say the staff were always very friendly and welcoming. Thank you everyone.
Latest Reviews for Portelet Lodge
15 January 2026
This was my Mum's first Christmas at Portelet Lodge so I wasn't sure what to expect. Everyone was in a festive spirit and thoroughly enjoying themselves. The residents had all received Christmas presents delivered with a hug and a kiss from the Manager. I was invited to stay for Christmas
dinner which I was delighted to accept.
The staff are always friendly and welcoming. They treat everyone with love, respect and kindness so I know my Mum is in excellent hands.
09 January 2026
My mum lived at Portelet Lodge from July until November 2025, after we were no longer able to support her at home. It was a very difficult decision to make for mum to move there, but from the first we really appreciated the calm and caring atmosphere at Portelet Lodge. Mum was always well cared for
and thought that the staff were always good to her. I found my every interaction to be kind and caring. Lovely people.
We only moved mum so that she could be closer to family otherwise she would have stayed.
In terms of how it could be improved, my main comment would be that I thought that there could be more activities going on for people.
05 September 2025
My Father was moved to Portelet Loge, for respite support following the sudden hospital admission of my Mother. Due to his dementia and confusion his behavior was at times unpredictable.
This was a difficult and distressing time for my Father, and us as a family. The care staff were amazing, both
in treating my Father with dignity and respect at all times and reassuring us as a family. They went over and above to ensure his needs were being met. They worked quickly with professionals in Social Care, Community Primary Health Team and the Dementia Service, always advocating on my Father best interest.
My Father settled eventually, becoming friends with carers and spoke fondly of them. When his health deteriated the carers supported us as a family to be able to stay with him 24/7 and we were with him when he passed (RIP)
We will be ever grateful to the carer staff and team at Portelet Lodge for their relentless care and support.
23 November 2023
Thanks to all the staff for looking after our mum so well. She arrived in quite poor health and the home did a great job getting her back to her old self. My brother and I live overseas, so it was a great comfort to know she was safe and on the mend. She’s only just moved to be closer to a family
friend but I’d like to say the staff were always very friendly and welcoming. Thank you everyone.