Portelet Lodge

42 Westby Road, Bournemouth BH5 1HD
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8.5 4 Reviews
  • Portelet Lodge, Bournemouth
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Care Provided by Portelet Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Marlene Fernandes (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013
  • Number of floors: 1

Room Information

  • Single Rooms (17)
  • Couples/Companion Rooms (3)
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Portelet Lodge Reviews (4)

8.5

Portelet Lodge has a Review Score of 8.5 (8.461) out of 10, based on 3 reviews in the last 2 years.
Over all time Portelet Lodge has 4 reviews.

Overall Experience
  • 3
  • 1
  • 0
  • 0
  • 0
Date Published
  • 4
  • 3
  • 3
  • 3
  • 1
Reviewer Connection to Portelet Lodge
  • 4
Total of 4, showing 1-4
Review from Claire C (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was my Mum's first Christmas at Portelet Lodge so I wasn't sure what to expect. Everyone was in a festive spirit and thoroughly enjoying themselves. The residents had all received Christmas presents delivered with a hug and a kiss from the Manager. I was invited to stay for Christmas dinner
which I was delighted to accept.
The staff are always friendly and welcoming. They treat everyone with love, respect and kindness so I know my Mum is in excellent hands.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S J (Daughter of Resident) published on 9 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum lived at Portelet Lodge from July until November 2025, after we were no longer able to support her at home. It was a very difficult decision to make for mum to move there, but from the first we really appreciated the calm and caring atmosphere at Portelet Lodge. Mum was always well cared for
and thought that the staff were always good to her. I found my every interaction to be kind and caring. Lovely people.
We only moved mum so that she could be closer to family otherwise she would have stayed.
In terms of how it could be improved, my main comment would be that I thought that there could be more activities going on for people.
Reply from Judite Sousa, Deputy manager at Portelet LodgeThank you for the wonderful review Simone. It was our pleasure to support your Mum during her stay with us. We appreciate all the nice words you sent to us - our Team are very grateful.
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Penny E (Daughter of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father was moved to Portelet Loge, for respite support following the sudden hospital admission of my Mother. Due to his dementia and confusion his behavior was at times unpredictable.
This was a difficult and distressing time for my Father, and us as a family. The care staff were amazing, both in
treating my Father with dignity and respect at all times and reassuring us as a family. They went over and above to ensure his needs were being met. They worked quickly with professionals in Social Care, Community Primary Health Team and the Dementia Service, always advocating on my Father best interest.
My Father settled eventually, becoming friends with carers and spoke fondly of them. When his health deteriated the carers supported us as a family to be able to stay with him 24/7 and we were with him when he passed (RIP)
We will be ever grateful to the carer staff and team at Portelet Lodge for their relentless care and support.
Reply from Sreeja Sreekumar, Regional Manager at Portelet LodgeThank you for the wonderful review, Penny. It was our pleasure to support your dad during his stay with us. We appreciate all the nice words you sent to us - our Team are very grateful. Thank you so much.
  • Facilities
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  • Treated with Dignity
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Review from K W (Daughter of Resident) published on 23 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thanks to all the staff for looking after our mum so well. She arrived in quite poor health and the home did a great job getting her back to her old self. My brother and I live overseas, so it was a great comfort to know she was safe and on the mend. She’s only just moved to be closer to a family friend
but I’d like to say the staff were always very friendly and welcoming. Thank you everyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.5 (8.461)

Overview of Review Score

The Review Score of 8.5 (8.461) out of 10 for Portelet Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.559 for Portelet Lodge is calculated as follows: ( (23 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 34 Ratings = 4.559
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.902 Points relating to the number of positive Reviews for Portelet Lodge is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6. 3 Positive Reviews ÷ 4.6 = 0.652
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Portelet Lodge

What types of Care is Portelet Lodge registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Portelet Lodge have?

There are 17 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Portelet Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Portelet Lodge to the centre of Bournemouth?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Portelet Lodge to verify any information. View our terms and conditions. Portelet Lodge has an Basic Service - more info.