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Care Provided by Portelet Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 23 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Portelet Lodge to confirm what's included and get a personalised quote
This fee does not cover one to one charges.
These prices are only a guideline, please contact Portelet Lodge to find out the exact price for your requirements.
The price(s) shown are provided by the care home. Contact Portelet Lodge for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Portelet Care Group
- Private Owned
Person in charge
- Marlene Fernandes (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2013
- Number of floors: 2
Room Information
- Single Rooms (17)
- Couples/Companion Rooms (3)
Parking
- On-Road and off-Road available on first come first serve basis.
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Portelet Lodge Reviews (6)
9.2
Portelet Lodge has a Review Score of 9.2 (9.237) out of 10, based on 5 reviews in the last 2 years.
Over all time Portelet Lodge has 6 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Portelet Lodge
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Review from J B (Niece of Resident) published on 7 August 2026 Submitted via Website•
Overall Experience
I fine the home look after my uncle very well ,he's been in a few homes but this home cope very well with his needs !! His wheelchair needed repairing this month and the home delt with this very well too !
I fine the home look after my uncle very well ,he's been in a few homes but this home cope very well with his needs !! His wheelchair needed repairing this month and the home delt with this very well too !
↩Reply from Amit Verma, Director at Portelet Lodge
Thank you for your honest feedback and we really appreciated.
Review from Pat W (Next of Kin) published on 4 March 2026 Submitted via Website•
Overall Experience
I only have good things to say about this lovely Care Home and all of it's staff! James was extremely well cared for even though he could be very difficult at times! I had faught so long to get him into a Home as he was unable to care for himself any longer and his personality had changed so much!...
I only have good things to say about this lovely Care Home and all of it's staff! James was extremely well cared for even though he could be very difficult at times! I had faught so long to get him into a Home as he was unable to care for himself any longer and his personality had changed so much! Sadly he passed away unexpectedly on 11th January which was a great shock to everyone! I commend everyone for their kindness and support to myself! I waited to send this review as I was hoping the funeral would be over but unfortunately it is still to take place so I am still in limbo!! I will advise them when it happens! In the meantime I thank everyone so very much!
↩Reply from Judite Sousa, Deputy Manager at Portelet Lodge
Thank you, Pat, for your truly lovely words. It means so much to all of us at Portelet Lodge.
James was a wonderful gentleman to care for and we feel privileged to have supported him during his time with us.
We were very saddened by his passing and our thoughts remain with you.
Thank you...
Thank you, Pat, for your truly lovely words. It means so much to all of us at Portelet Lodge.
James was a wonderful gentleman to care for and we feel privileged to have supported him during his time with us.
We were very saddened by his passing and our thoughts remain with you.
Thank you for taking the time to share such a kind review during what we know is a very difficult period. Your appreciation and trust mean more than you know.
Review from Claire C (Daughter of Resident) published on 15 January 2026 Submitted via Website•
Overall Experience
This was my Mum's first Christmas at Portelet Lodge so I wasn't sure what to expect. Everyone was in a festive spirit and thoroughly enjoying themselves. The residents had all received Christmas presents delivered with a hug and a kiss from the Manager. I was invited to stay for Christmas...
This was my Mum's first Christmas at Portelet Lodge so I wasn't sure what to expect. Everyone was in a festive spirit and thoroughly enjoying themselves. The residents had all received Christmas presents delivered with a hug and a kiss from the Manager. I was invited to stay for Christmas dinner which I was delighted to accept.
The staff are always friendly and welcoming. They treat everyone with love, respect and kindness so I know my Mum is in excellent hands.
Review from S J (Daughter of Resident) published on 9 January 2026 Submitted via Website•
Overall Experience
My mum lived at Portelet Lodge from July until November 2025, after we were no longer able to support her at home. It was a very difficult decision to make for mum to move there, but from the first we really appreciated the calm and caring atmosphere at Portelet Lodge. Mum was always well cared for...
My mum lived at Portelet Lodge from July until November 2025, after we were no longer able to support her at home. It was a very difficult decision to make for mum to move there, but from the first we really appreciated the calm and caring atmosphere at Portelet Lodge. Mum was always well cared for and thought that the staff were always good to her. I found my every interaction to be kind and caring. Lovely people.
We only moved mum so that she could be closer to family otherwise she would have stayed.
We only moved mum so that she could be closer to family otherwise she would have stayed.
In terms of how it could be improved, my main comment would be that I thought that there could be more activities going on for people.
↩Reply from Judite Sousa, Deputy manager at Portelet Lodge
Thank you for the wonderful review Simone. It was our pleasure to support your Mum during her stay with us. We appreciate all the nice words you sent to us - our Team are very grateful.
Review from Penny E (Daughter of Resident) published on 5 September 2025 Submitted via Website•
Overall Experience
My Father was moved to Portelet Loge, for respite support following the sudden hospital admission of my Mother. Due to his dementia and confusion his behavior was at times unpredictable.
This was a difficult and distressing time for my Father, and us as a family. The care staff were amazing, both...
My Father was moved to Portelet Loge, for respite support following the sudden hospital admission of my Mother. Due to his dementia and confusion his behavior was at times unpredictable.
This was a difficult and distressing time for my Father, and us as a family. The care staff were amazing, both in treating my Father with dignity and respect at all times and reassuring us as a family. They went over and above to ensure his needs were being met. They worked quickly with professionals in Social Care, Community Primary Health Team and the Dementia Service, always advocating on my Father best interest.
My Father settled eventually, becoming friends with carers and spoke fondly of them. When his health deteriated the carers supported us as a family to be able to stay with him 24/7 and we were with him when he passed (RIP)
This was a difficult and distressing time for my Father, and us as a family. The care staff were amazing, both in treating my Father with dignity and respect at all times and reassuring us as a family. They went over and above to ensure his needs were being met. They worked quickly with professionals in Social Care, Community Primary Health Team and the Dementia Service, always advocating on my Father best interest.
My Father settled eventually, becoming friends with carers and spoke fondly of them. When his health deteriated the carers supported us as a family to be able to stay with him 24/7 and we were with him when he passed (RIP)
We will be ever grateful to the carer staff and team at Portelet Lodge for their relentless care and support.
↩Reply from Sreeja Sreekumar, Regional Manager at Portelet Lodge
Thank you for the wonderful review, Penny. It was our pleasure to support your dad during his stay with us. We appreciate all the nice words you sent to us - our Team are very grateful. Thank you so much.
Review from K W (Daughter of Resident) published on 23 November 2023 Submitted via Website•
Overall Experience
Thanks to all the staff for looking after our mum so well. She arrived in quite poor health and the home did a great job getting her back to her old self. My brother and I live overseas, so it was a great comfort to know she was safe and on the mend. She’s only just moved to be closer to a family...
Thanks to all the staff for looking after our mum so well. She arrived in quite poor health and the home did a great job getting her back to her old self. My brother and I live overseas, so it was a great comfort to know she was safe and on the mend. She’s only just moved to be closer to a family friend but I’d like to say the staff were always very friendly and welcoming. Thank you everyone.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 April 2026Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Portelet Lodge.
Upcoming Events
There are no upcoming events for Portelet Lodge.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Portelet Lodge.
Accreditations
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Meet the Team (0)
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Frequently Asked Questions about Portelet Lodge
How much does Portelet Lodge cost?
The care home lists weekly fees per person between £1,200 and £1,500 for residential care (respite between £1,200 and £1,500) and between £1,200 and £1,500 for residential dementia care (respite between £1,200 and £1,500). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
What types of Care is Portelet Lodge registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Portelet Lodge have?
There are 17 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Portelet Lodge?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Portelet Lodge to the centre of Bournemouth?
1.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Portelet Lodge to verify any information. View our terms and conditions. Portelet Lodge has a Basic Service -what a Basic Service includes.