Care Homes Owned by Portelet Care Group

into my mum's routine so she is less stressed.

treating my Father with dignity and respect at all times and reassuring us as a family. They went over and above to ensure his needs were being met. They worked quickly with professionals in Social Care, Community Primary Health Team and the Dementia Service, always advocating on my Father best interest.
My Father settled eventually, becoming friends with carers and spoke fondly of them. When his health deteriated the carers supported us as a family to be able to stay with him 24/7 and we were with him when he passed (RIP)
We will be ever grateful to the carer staff and team at Portelet Lodge for their relentless care and support.

behaviour they have taken time to know him as a person. They find ways to reduce his anxieties, they play music that helps calm him, they care. They ensure every aspect of his room is safe. Please don't judge this care home on its decor (currently being updated) but by good leadership skills to ensure staff know the importance of giving a holistic approach to caring for individual residents. Residents become like family, they take those that are able out, even to a fast food restaurant if that's what they want to do. They build good relationships with family members and are open to suggestions to improve the overall experience for the residents. As a retired nurse I'm happy to recommend.

run and communication with us is second to none. My mum really enjoys the food which is very varied and her room is exactly how she wants it and very homely. As a family, we are always made to feel very welcome when visiting and could not wish for anything better. Keep up the good work!

diabetes, dementia, and is nearly blind among other things, yet she is always well dressed in clean clothes and well groomed. I could not be happier for my wife.

a long time. I can't thank the lovely manager and her team enough. They really care. The home is clean and tidy and my sister has a lovely comfy room.

plenty of jovial banter from all. The house is well-run, very clean and organised. Most of the staff are long-standing and make a very good team at all levels. Communication between staff and visitors is excellent as I see on my daily visits. Any queries I may have are answered quickly and correctly. Being a smallish residence the staff get to know the residents individually and look after them knowing people are individuals not just as a group. I cannot fault any of the staff at Portelet House. Communication is excellent between all parties, I have rated Portelet House as Excellent as I have no qualms about anything they do for my partner and the other residents.

Cottage for everything you do.

always very happy to help and explain anything. We are always informed about anything that Dad needs, whether it's about his medication, next haircut, everything. We are always informed about everything, which puts the family's mind at ease. We cannot praise our new family enough, (that is what it feels like on our visits). Our extended family.
Dad is happy and if Dad is happy we are very happy.
Thank you to all the staff, from management to the carers and everyone in between for all that you do for Dad and the love and care you give him.

and grateful.

her either announced or if I dropped in “off the cuff “ she was always dressed and presentable. They had a hairdresser and a chiropodist once a month come in and Mum always liked having her hair done. They have always understood the type of care that a person with dementia needs. When she first went in she was always wanting to go home but she quickly got into the swing of things doing colouring or playing games until she became too unwell. The last two years she has been mostly uncommunicative due to her condition and having to be hand-fed. I would recommend this home to anyone who was looking to put someone into care, they care about.

after very well and always looks well-presented.
The food is nutritional, well prepared and a good variety, the fees paid for extras like chiropody and hairdresser are very reasonable and to have them on sight is even better.
The Christmas festivities were excellent, with every member of staff joining in with the residents from the management team down to the rest of the staff; it was a joy to be hold, seeing everyone's faces and having a good time.
The staff are all very welcoming, and although the management team are very busy, they always find the time to keep me updated.

and every visit. Whilst my mum was only with the home for a matter of months, they all ensured their ethos of 'caring as if family' stayed true. They made sure that Mum was comfortable and cared for, backed up by regular and responsive contact and planning with a local GP surgery and subsequently a district nurse. Whilst the building may not look plush or state-of-the-art, Mum needed a quiet, comfortable space to leave us on her terms and with dignity. That is what Portelet Cottage delivered for her and us - we will be forever grateful.

and it was a great comfort to us both knowing he was getting amazing care. We always got weekly updates via phone calls or email informing us of what kind of week he had had. We can not thank the manager and her wonderful team enough for the care and compassion they showed Dad, and they will be forever remembered by both myself and my sister. Thank you once again, Portlet Cottage, for all your love and support.

but I’d like to say the staff were always very friendly and welcoming. Thank you everyone.

role on occasions. All the staff we have met have been lovely and look after mum equally well. Hopefully mum will be able to make Portelet Cottage her final home, as we appreciate all the care and love she gets.

to see. All the staff seem to love their jobs, which is extremely important in this industry. It is the dedication of the staff that is my main reason for giving an 'overall' rating of Excellent.
The property itself is fairly small, with not too many residents, which I think is a good thing. It has a warm and welcoming atmosphere to it and has lots of character. It is very close to the seafront and has a 'cosy seaside guest house' feel about it. It is also very clean and seems to be well-maintained.

but the highest praise for the care she is receiving. Indeed, when I visit, this warmth and friendliness is extended to myself (and my chihuahua!). This is my second client to move here when they developed physical care needs, after my last experience with Portelet I could not recommend them highly enough and we waited for a vacancy as she was keen to move there after all she had heard from me and also from our previous friend. With my experience and training in social care, I like to think I have some increased insight into what constitutes a well-run, happy and caring care home and, having visited many over the years, I am happy to wholeheartedly praise and recommend.

check on her wound from her hip operation. They have also arranged a chiropodist and hairdresser. I feel mum gets looked after very well.