Portelet House

I am always consulted if anything changes and all the staff are as considerate to me as my auntie. Questions are answered and circumstances explained. The atmosphere is kind and welcoming

My partner has been at Portelet House since Jan 2023 after a stroke in Sept 2022. I still cannot fault in any way the way she is looked after. All the staff Old and New are very friendly and helpful, giving me updates etc when I visit. Even though she cannot speak and is partly paralized the staff can communicate with her well and often make her smile. The accomodation is clean and well maintained. If the staff do not know the answer when i ask a question they soon find the answer out. The catering is vey good and any questions the staff may have they have no problem asking me. As I put earlier I cannot fault Portelet House or the staff. I would thoroughly recommend Portelet House if anyone asked me.

My Sister-in-law was very reluctant to go into a care home as, because of her dementia, she thought she could care for herself. With the help of staff at Portelet House her move was achieved in a safe and calm manner. Since the move she has been cared for very well and her general health has improved. The staff are very caring and contact us when there any concerns such as when a doctor becomes involved in her care. We are extremely pleased with the care she has received and feel confident in her care going forward.

My mum was welcomed into the home in 2024. I have never been unhappy with her care. The staff has always been friendly. My mum found it hard to fit into a home with lots of residents, where they have to be washed and dressed before breakfast. In this home, being smaller, the staff are happy to fit into my mum's routine so she is less stressed.

My mum has been at Portelet for 9 months and I absolutely can't fault it. My mum is so happy and content there, it is like a home from home. Always spotlessly clean, there is a lovely friendly and calm atmosphere and all the staff are so wonderful, kind, attentive and caring. It is very efficiently run and communication with us is second to none. My mum really enjoys the food which is very varied and her room is exactly how she wants it and very homely. As a family, we are always made to feel very welcome when visiting and could not wish for anything better. Keep up the good work!

My mother has been a resident here for over a year now, and she's perfectly happy. Manager and team well regarded.

My partner has been in Portelet House since January 2023. I cannot fault the care home. All the staff are very dedicated in their work which shows in their everyday routines. Always good communication from all staff to myself and my partner. My partner cannot speak but the staff communicate well with plenty of jovial banter from all. The house is well-run, very clean and organised. Most of the staff are long-standing and make a very good team at all levels. Communication between staff and visitors is excellent as I see on my daily visits. Any queries I may have are answered quickly and correctly. Being a smallish residence the staff get to know the residents individually and look after them knowing people are individuals not just as a group. I cannot fault any of the staff at Portelet House. Communication is excellent between all parties, I have rated Portelet House as Excellent as I have no qualms about anything they do for my partner and the other residents.

The property itself is fairly small, with not too many residents, which I think is a good thing. It has a warm and welcoming atmosphere to it and has lots of character. It is very close to the seafront and has a 'cosy seaside guest house' feel about it. It is also very clean and seems to be well-maintained.

I was unsure how she'd adapt to the care home environment after 20 years at a supported living service which I manage...but she's been made to feel so 'at home' with a wonderful welcome and day-to-day care that she is loving it! I visit weekly (we go out for shopping and coffee) and she has nothing but the highest praise for the care she is receiving. Indeed, when I visit, this warmth and friendliness is extended to myself (and my chihuahua!). This is my second client to move here when they developed physical care needs, after my last experience with Portelet I could not recommend them highly enough and we waited for a vacancy as she was keen to move there after all she had heard from me and also from our previous friend. With my experience and training in social care, I like to think I have some increased insight into what constitutes a well-run, happy and caring care home and, having visited many over the years, I am happy to wholeheartedly praise and recommend.

Since mum has been in the care home, she has received good and attentive care from all of the staff. We can visit anytime we want. The care home has arranged for a district nurse to visit two or three times a week to re-dress mums ulcer on her leg, which she has had for the past six years and also check on her wound from her hip operation. They have also arranged a chiropodist and hairdresser. I feel mum gets looked after very well.

Quiet house with rooms adapted according to demand. Trained and qualified professionals to assist and support residents. Daily cleaning, varied menu for each day of the week, adapted for residents with balanced diets.

Pleasant place, wonderful staff, the food always served on time and also very tasty. Very organised and polite to the elders.

Definitely a great place, would recommend it.