Lilliput House Care Home

299 Sandbanks Road, Lilliput, Poole BH14 8LH
Review Us
9.7 52 Reviews
  • Lilliput House Care Home, Poole
Lilliput House is a spacious detached house situated in the much sought-after location of Lilliput Village, Poole, Dorset. Its enviable position offers panoramic views of the harbour from many of the second-floor bedrooms and is central to many of Poole’s finest locations to include Sandbanks and Canford Cliffs.

For active individuals, sandy beaches are easily accessible by car.

Lilliput House is within yards of the local amenities to include, convenience store, hairdresser, bank and local sailing club.
Regular public transport to Poole and Bournemouth is available from directly outside the property.
Visitors will be welcomed at the entrance by automatic front doors that lead to the glass entrance foyer.

Accommodation comprises; 54 elegant single rooms all with en-suite facilities, dining room, lounge with an adjoining conservatory overlooking the garden, equipped with a 42 inch TV, hearing loop system, and a combined CD and Radio System.

It is the objective of Lilliput House to provide care to all service users to a standard of excellence, which embraces the fundamental principles of good care practice.

Lilliput House aims to deliver and provide services that are tailored to individual preferences and choices within a structured, safe, secure and homely environment.

They strive to achieve this through continuously planning, referring to best practice and encouraging innovation, creativity and development throughout the service and the facilities it provides.

They hope that by adhering to the principles described, all who stay, visit or work at Lilliput House, will have a sense of belonging to a caring establishment.
Show Lilliput House Care Home on the Map

Care Provided by Lilliput House Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 54 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1600
  • RESPITE Self-Funded Residential Care: £1400 – £1600

Please Call the home as there may be promotinal offers running.

The price(s) shown are provided by the care home. Contact Lilliput House Care Home for full pricing details and T&Cs.

Contact Lilliput House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Lilliput House Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Lilliput House Ltd
  • Privately Owned

Person in Charge

  • Rosie Hanmer (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (54)
  • Single Rooms with Ensuite Wet Room (54)

Lilliput House Care Home Reviews (52)

9.7

Lilliput House Care Home has a Review Score of 9.7 (9.701) out of 10, based on 12 reviews in the last 2 years.
Over all time Lilliput House Care Home has 52 reviews.

Overall Experience
  • 46
  • 5
  • 0
  • 1
  • 0
Date Published
  • 52
  • 8
  • 11
  • 12
  • 40
Reviewer Connection to Lilliput House Care Home
  • 18
  • 10
  • 8
  • 4
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 52, showing 1-20
Review from D S (Daughter of Resident) published on 5 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lilliput House is a care home that was personally recommended yo us snd we have not been disappointed. This Month especially the individual care given to my Mum and me as her daughter has been exceptional as we have had to deal with the stressful situation of the Council wanting to move Mum to a
different Home due to the Council now having to pay. Rosie has reassured my sister and me throughout the process and going out of her way to endure Mum can stay at Lilliput, which has now been achieved, something I am sure that would not have happened without Rosie's above and beyond intervention.
As Mum now has to move rooms, the whole staff team have been so supportive and even agreeing to do some physical changed to the room to make it suitable for her so hopefully the transition will not be too traumatic
Reply from Rosie Hanmer, Registered Manager at Lilliput House Care HomeWe are thrilled mum is remaining where she belongs. Thank you for taking the time to review out home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from karen f (Daughter of Resident) published on 5 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lilliput care home has a kind and caring team, the carers are always cheerful, they have a great relationship with the residents and catch any medical issues before it becomes a problem. The management team are available and offer advice from their vast experience which is helpful as a relative with
no experience of dementia. They also make sure the highest standard of care is provided, with daily activities and enrichment. The food is good, they adapt the menu to residents wishes and will always cook a favourite dish if required. I am able to visit whenever I want and often given a cup of tea if it's the end of my working day. They are kind, inclusive and adaptable, I'm grateful for their care.
Reply from Rosie Hanmer, Registered Manager at Lilliput House Care HomeWe are pleased you are happy with the love and care we provide our residents and families. Thank you for taking the time to review our home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anthony C (Husband of Resident) published on 1 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent throughout, kindness everywhere, food portions spot on for elderly.
Reply from Rosie Hanmer, Registered Manager at Lilliput House Care HomeIt was our pleasure to look after your lovely wife. Were pleased you were happy with the service.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jonathan H (Son of Resident) published on 29 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Lilliput House Care Home since July 2024 when his care needs became more than my family or I could manage. We have been delighted with the level of care provided by all of the staff. Dad is treated with great compassion and he receives precisely the level of support
that he requires at the age of 90. He himself is full of praise and appreciation for the facilities in the home and the professional support of the staff. The total care package has allowed him to retain a great sense of dignity even now he is unable to take care of himself completely. My own dealings with the care home management and financial directors have been handled with great understanding and professionalism. I would highly recommend Lilliput House for any families with ageing relatives in the same position.
Reply from Rosie Hanmer, Registered Manager at Lilliput House Care HomeThank you for the lovely review Jonathan. We are delighted you and your family are happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A G (Relative of Resident) published on 28 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family is really happy with the care at Lilliput. Brenda is well looked after and has found a new positivity since moving in.
We couldn't be happier with our choice of care home and would highly recommend the facility to our extended family and friends.
Reply from Rosie Hanmer, Registered Manager at Lilliput House Care HomeThank you for such a lovely review. Were happy that you are happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sharon P (Daughter of Resident) published on 26 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at Lilliput House for over 4 years, during which time it has become her home where she feels safe and is cared for by staff that care about her as an individual person.
Communication with the management of the home is excellent, any queries or concerns I have are dealt with quickly
and efficiently and I receive an update to my query in a timely manner.
We have been through a challenging time over the last month and I am extremely grateful for the support and advice I have received from the manager of Lilliput House.
Reply from Rosie Hanmer, Registered Manager at Lilliput House Care HomeThank you for such a heartfelt review. I am pleased you are happy with the care and support we provide to our residents and their families.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Z W (Daughter of Resident) published on 22 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the team of Lilliput House go above and beyond to assure the exceptional care, love, compassion and consideration. Nurturing and personal care. Mum is loved, entertained and very very happy. I can't thank everyone enough.
Reply from Rosie Hanmer, Registered Manager at Lilliput House Care HomeIt is an absolute pleasure to provide care for your mum and were very happy that you are happy with the care she receives. Thank you for the lovely review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C C (Daughter of Resident) published on 22 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent activities and start that are caring and get people involved. Visiting and involvement is encouraged and welcoming.
Reply from Rosie Hanmer, Registered Manager at Lilliput House Care HomeThank you for your review we are pleased you are happy with the care for your loved one.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother stayed for 3 weeks respite care.
All the staff were so caring,loving and supportive and made you feel you were part of a family.
Amazing choice of activities planned for everyday of each week.
The food was excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Norah M (Respite Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff have been excellent. I have had a lovely stay.
Food and entertainment very good.
Very caring home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie S (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely care home with a warm welcome every time you visit. My dad's needs have changed, as he needed a larger wheelchair. After discussing what would be suitable , then looking at the wheelchairs online ,by the next day my dad was sitting in his new wheelchair. How amazing is that ! The two managers
were really helpful. This experience was made easier as they knew what dad needed and it stopped me from visiting mobility shops with no idea at all!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A V (Daughter of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 103-year-old mother spent the last 5 months of her life at Lilliput House and I could not have wished for better care for her. The last two years have been extremely difficult owing to undiagnosed dementia as well as other health issues. It was such a relief to her family that she was able to end
her very long life in peace and comfort. All the staff were extremely caring, very helpful and welcoming.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David R (Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a nice home with nice gardens for smoking a pipe.
I would recommend this home.
Reply from Danny Reich, Director at Lilliput House Care HomeThank you David for your kind review. We appreciate your recommendation.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert G (Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I came out of hospital I had such a warm welcome. I feel like it's a home away from home. Such a wonderful experience.
Reply from Danny Reich, Director at Lilliput House Care HomeThank you Robert for your kind review. We're delighted to have you with us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert V (Friend of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I turned up and found everyone in the dining room with two girls singing Christmas songs and Carols. We were welcomed, chairs were provided for us, and we stayed about half an hour - while the resident's food and Christmas crackers were given out. We arranged with our friend to bring him
to our house for Christmas Day. We were very happy, and we thank you for letting us in, letting us stay, and letting us make Christmas arrangements with our friend. We were impressed by the quality of your care and kindness to us, who turned up "out of the blue" during a very busy time for you all when we could've hampered you in your lunch.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine B (Resident) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think this home is very good.
I am very happy with the service I get.
Reply from Danny Reich, Director at Lilliput House Care HomeThanks, Christina, for your kind review. Were glad you are happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Penelope E (Friend of Resident) published on 28 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lilliput House Care Home provides excellent care and any questions or concerns are always addressed immediately. The staff I have met are kind and patient with the residents and the atmosphere is calm and friendly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Graham S (Nephew of Resident) published on 21 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a very negative view of care homes due to a bad experience with my Mum but Lilliput House Care Home has been so good it’s made me feel completely different now.
From the first tour we have been amazed by the dedication of all of the team members to making the resident's lives the best that they
can be.
Every time we visit we are greeted with a smile and nothing is too much trouble.
My aunt was living on her own with carers visiting four times a day, but she was thin and disengaged and deteriorating rapidly. She has been at Lilliput for 8 months now and she looks fit and well both physically and mentally.
She loves the food that she gets and doesn’t want me to take her out for lunch because she will miss what is on offer and the home.
Every day there are activities taking place and the Coronation celebration to which we were all invited was extraordinary.
We can’t speak too highly of the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julia A (Daughter of Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lilliput House prioritises the physical, emotional and social needs of its residents and offers a safe, clean, happy and comfortable environment. The staff and management are amazing, kind, helpful and supportive. Every time I visit I am greeted with a warm welcome - whatever time of day. I feel very
fortunate to have found Lilliput House. If I am unable to visit for a few days, I don't worry about Mum as I know she's being looked after and made to feel special. I love Lilliput House and so does Mum! I would recommend t to anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mandy C (Daughter of Resident) published on 7 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lilliput Care Home is so nice, it’s care is extremely good. My mother was in for respite and they did an amazing job of looking after and healing her ailments.
A big shout out to the manager and deputy manager and all the other fantastic staff that took great care of Mum.
The home is light and beautifully
decorated, her room was great too.
She loved the food which is high praise from my mum!
We can’t praise you enough.
Thank you all so much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.701)

Overview of Review Score

The Review Score of 9.7 (9.701) out of 10 for Lilliput House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.901 for Lilliput House Care Home is calculated as follows: ( (127 Excellents x 5) + (14 Goods x 4) ) ÷ 141 Ratings = 4.901
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Lilliput House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (4)

Rosie

Rosie Hanmer

Job Title: Registered Manager Joined: 2021

Rosie was born in Poole Dorset, together with her Husband Chris they have a wonderful Family of 5 Children and 3 Grandchildren .


Rosie with her natural caring nature has been in the Care Industry since the age of 25 starting off as a Carer then progressing to a Senior Carer . Realising very early that the care industry was Rosie's passion she then progressed to Deputy Manager. In 2016 Rosie became a registered Care Home Manager.


We are thrilled here at Lilliput House to have Rosie Join the Family .

Laura

Laura Fisher

Job Title: Deputy Manager Joined: 2019

Laura started her career in Care 15 years ago. Joining Lilliput House in 2019 Laura has fallen in love with our Resident and is a fantastic addition to the Lilliput Family.


Laura assists the Home Manager Rosie with the day-to-day running of Lilliput House, as well as keeping all Resident's Care Plans up to date and making sure their care is nothing but the best. Keeping in touch with Families daily with any updates and making sure needs are met to the highest standard.

Michelle

Michelle Pocklington

Job Title: Head of Care Joined: 2003

A Familiar Face at Lilliput House Michelle has been part of the Family for 17 Years.


Michelle started her career with us as a Carer doing night and Day Shifts. Moving on to Team Leader then went on to the role of Care Coordinator.


In 2019 Michelle was then promoted to Head Of Care. Michelle is passionate about making sure the residents are cared for to the highest standard and all their individual needs are met.


Always there with any concerns the Resident or Family have. Michelle is the heart of Lilliput House

Edward

Edward Davies

Job Title: Chef Joined: 2013

We are very lucky to have Eddie as our Head Chef at Lilliput House.


Eddie worked on the high sea's in the Merchant Navy for years before starting at Lilliput House in 2013.
Eddie has a personal relationship with all our Resident's and makes sure they all get that personal touch and happy with the choice on our Daily Menu.


Eddie Explains "Our Resident's individual needs come first when planning Menus "

Frequently Asked Questions about Lilliput House Care Home

What types of Care is Lilliput House Care Home registered for?

Older Person Care, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lilliput House Care Home have?

There are 54 Single Rooms.

What are the Facilities & Services at Lilliput House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lilliput House Care Home to the centre of Poole?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lilliput House Care Home to verify any information. View our terms and conditions. Lilliput House Care Home has an Enhanced Service - more info.