Lilliput House Care Home

299 Sandbanks Road, Lilliput, Poole BH14 8LH
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9.7 52 Reviews
  • Lilliput House Care Home, Poole
Lilliput House is a spacious detached house situated in the much sought-after location of Lilliput Village, Poole, Dorset. Its enviable position offers panoramic views of the harbour from many of the second-floor bedrooms and is central to many of Poole’s finest locations to include Sandbanks and Canford Cliffs.

For active individuals, sandy beaches are easily accessible by car.

Lilliput House is within yards of the local amenities to include, convenience store, hairdresser, bank and local sailing club.
Regular public transport to Poole and Bournemouth is available from directly outside the property.
Visitors will be welcomed at the entrance by automatic front doors that lead to the glass entrance foyer.

Accommodation comprises; 54 elegant single rooms all with en-suite facilities, dining room, lounge with an adjoining conservatory overlooking the garden, equipped with a 42 inch TV, hearing loop system, and a combined CD and Radio System.

It is the objective of Lilliput House to provide care to all service users to a standard of excellence, which embraces the fundamental principles of good care practice.

Lilliput House aims to deliver and provide services that are tailored to individual preferences and choices within a structured, safe, secure and homely environment.

They strive to achieve this through continuously planning, referring to best practice and encouraging innovation, creativity and development throughout the service and the facilities it provides.

They hope that by adhering to the principles described, all who stay, visit or work at Lilliput House, will have a sense of belonging to a caring establishment.
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Care Provided by Lilliput House Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 54 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1600
  • RESPITE Self-Funded Residential Care: £1400 – £1600

Please Call the home as there may be promotinal offers running.

The price(s) shown are provided by the care home. Contact Lilliput House Care Home for full pricing details and T&Cs.

Contact Lilliput House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Lilliput House Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Lilliput House Ltd
  • Privately Owned

Person in Charge

  • Rosie Hanmer (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (54)
  • Single Rooms with Ensuite Wet Room (54)

Lilliput House Care Home Reviews (52)

9.7

Lilliput House Care Home has a Review Score of 9.7 (9.701) out of 10, based on 12 reviews in the last 2 years.
Over all time Lilliput House Care Home has 52 reviews.

Overall Experience
  • 46
  • 5
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  • 1
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Date Published
  • 52
  • 8
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  • 40
Reviewer Connection to Lilliput House Care Home
  • 18
  • 10
  • 8
  • 4
  • 3
  • 1
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Total of 52, showing 41-52
Review from John K (Brother of Resident) published on 20 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home has been everything I ever could have ever wished for. My brother has made new friends and sings the praises of the staff there.
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Review from Riley H (Nephew of Resident) published on 10 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I placed my dear aunt at Lilliput House almost two years ago now. Having experienced two previous care homes and researched other local care homes I was immediately impressed with Lilliput House from the moment I first visited. They have not failed us or my Aunt with the care she has had and continues
to receive. The manager is highly experienced and has proved thoroughly proactive in meeting any changing needs for my aunt. She manages and develops a fantastic team of staff who are always professional and attentive. As a family, we can relax in the knowledge that my aunt is well cared for and highly respected in her final years. Can not recommend highly enough.
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Review from Robert N (Son of Resident) published on 20 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving Dad to Lilliput House, could not have been a better move.
My dad has made new friends with both the residents and the staff there.
A home from home.
Most sincere thanks to Lilliput House.
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Review from R W (Friend of Resident) published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been most satisfied with the care and attention she has received from the Manager and the staff.
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Review from Rachel B (Friend of Resident) published on 19 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home has been such a breath of fresh air. The love and care our dad gets from the staff is so heartwarming. I can't recommend this place more. Thank you, everyone, at Lilliput House for all that you continue to do.
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Review from A M (Cousin of Resident) published on 10 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really nice and clean place. Always friendly, polite and willing to help. They treat residents and staff with dignity. Always a nice cup of tea waiting when I arrive.
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Review from S T (Daughter of Resident) published on 20 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff were very professional, but friendly and caring towards our mother. They always treated her with respect, but made time to chat with her. Visitors were also made to feel welcome and kept updated on any issues.
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Review from G R (Friend of Resident) published on 1 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my friend until her last days was amazing. The staff really made her feel comfortable and happy even though my friend did not have any family she was looked after by her family at Lilliput House with such devotion and love.
Thank you to you all at Lilliput House we will miss her.
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Review from Amanda P (Friend of Resident) published on 8 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely superb home. The staff are so lovely and the atmosphere in the home is very cheery, warm and kind. A lovely, lovely place.
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Review from Alan W (Friend of Resident) published on 7 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would recommend 100%.
The care at Lilliput is 5 star. The staff are extremely caring and patient


Thanks to all the amazing staff.

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Review from B H (Private Carer of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I had 2 previous employers in Lilliput House. I visit them both on the same visit. I found one lady at 11.30 am with a cold cup of tea and her breakfast still in front of her. My other lady was in bed at 10.20 am with a cold cup of tea. When I gave her the tea she drank it straight down as there was
no water in reach and no glass.
Reply from Katie, Manager at Lilliput House Care HomeWe are so sorry to hear that you felt your friend’s stay was not satisfactory.
We received no complaints in August relating to your feedback and every guest enjoyed their stay.
Residents at Lilliput House get to choose when they get up and quite often indulge in staying in bed later including eating breakfast. This is often not achievable when receiving care at home due to time constraints and less flexibility.
We also appreciate that carers who have dedicated love, care, and consideration to their previous customers will always continue to feel fiercely protective when visiting and that perhaps external services could never match their own contribution.
Refreshments are available 24 hours a day via room service. We do wish that you had requested a fresh cup of tea from our helpful team, rather than providing cold cups of tea to our guests.
Every bedroom is provided with a fresh jug of water and glass.
We always welcome feedback to ensure that we can continuously improve our services.
It is always more effective if we have the opportunity to receive any complaints directly and in a timely manner ensuring that if we have got something wrong, we can put it right with immediate effect.
Assuring you of our best intentions.
Lilliput House.
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Review from Robin B (Grandson of Resident) published on 20 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family are delighted with the wonderful care Lilliput staff deliver - they are a truly dedicated team.
I would recommend Lilliput to anyone looking for the very best for their loved one.
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Current Review Score: 9.7 (9.701)

Overview of Review Score

The Review Score of 9.7 (9.701) out of 10 for Lilliput House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.901 for Lilliput House Care Home is calculated as follows: ( (127 Excellents x 5) + (14 Goods x 4) ) ÷ 141 Ratings = 4.901
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Lilliput House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Rosie

Rosie Hanmer

Job Title: Registered Manager Joined: 2021

Rosie was born in Poole Dorset, together with her Husband Chris they have a wonderful Family of 5 Children and 3 Grandchildren .


Rosie with her natural caring nature has been in the Care Industry since the age of 25 starting off as a Carer then progressing to a Senior Carer . Realising very early that the care industry was Rosie's passion she then progressed to Deputy Manager. In 2016 Rosie became a registered Care Home Manager.


We are thrilled here at Lilliput House to have Rosie Join the Family .

Laura

Laura Fisher

Job Title: Deputy Manager Joined: 2019

Laura started her career in Care 15 years ago. Joining Lilliput House in 2019 Laura has fallen in love with our Resident and is a fantastic addition to the Lilliput Family.


Laura assists the Home Manager Rosie with the day-to-day running of Lilliput House, as well as keeping all Resident's Care Plans up to date and making sure their care is nothing but the best. Keeping in touch with Families daily with any updates and making sure needs are met to the highest standard.

Michelle

Michelle Pocklington

Job Title: Head of Care Joined: 2003

A Familiar Face at Lilliput House Michelle has been part of the Family for 17 Years.


Michelle started her career with us as a Carer doing night and Day Shifts. Moving on to Team Leader then went on to the role of Care Coordinator.


In 2019 Michelle was then promoted to Head Of Care. Michelle is passionate about making sure the residents are cared for to the highest standard and all their individual needs are met.


Always there with any concerns the Resident or Family have. Michelle is the heart of Lilliput House

Edward

Edward Davies

Job Title: Chef Joined: 2013

We are very lucky to have Eddie as our Head Chef at Lilliput House.


Eddie worked on the high sea's in the Merchant Navy for years before starting at Lilliput House in 2013.
Eddie has a personal relationship with all our Resident's and makes sure they all get that personal touch and happy with the choice on our Daily Menu.


Eddie Explains "Our Resident's individual needs come first when planning Menus "

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lilliput House Care Home to verify any information. View our terms and conditions. Lilliput House Care Home has an Enhanced Service - more info.