Lilliput House Care Home

299 Sandbanks Road, Lilliput, Poole BH14 8LH
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8.9 42 Reviews
  • Lilliput House Care Home, Poole
Lilliput House is a spacious detached house situated in the much sought-after location of Lilliput Village, Poole, Dorset. Its enviable position offers panoramic views of the harbour from many of the second-floor bedrooms and is central to many of Poole’s finest locations to include Sandbanks and Canford Cliffs.

For active individuals, sandy beaches are easily accessible by car.

Lilliput House is within yards of the local amenities to include, convenience store, hairdresser, bank and local sailing club.
Regular public transport to Poole and Bournemouth is available from directly outside the property.
Visitors will be welcomed at the entrance by automatic front doors that lead to the glass entrance foyer.

Accommodation comprises; 54 elegant single rooms all with en-suite facilities, dining room, lounge with an adjoining conservatory overlooking the garden, equipped with a 42 inch TV, hearing loop system, and a combined CD and Radio System.

It is the objective of Lilliput House to provide care to all service users to a standard of excellence, which embraces the fundamental principles of good care practice.

Lilliput House aims to deliver and provide services that are tailored to individual preferences and choices within a structured, safe, secure and homely environment.

They strive to achieve this through continuously planning, referring to best practice and encouraging innovation, creativity and development throughout the service and the facilities it provides.

They hope that by adhering to the principles described, all who stay, visit or work at Lilliput House, will have a sense of belonging to a caring establishment.
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Care Provided by Lilliput House Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 54 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Contact Lilliput House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Lilliput House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Lilliput House Ltd

Person in Charge

  • Rosie Hanmer (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (54)
  • Single Rooms with Ensuite Wet Room (54)

Lilliput House Care Home Reviews (42)

8.9

Lilliput House Care Home has a Review Score of 8.9 (8.944) out of 10, based on 5 reviews in the last 2 years.
Over all time Lilliput House Care Home has 42 reviews.

Overall Experience
  • 37
  • 4
  • 0
  • 1
  • 0
Date Published
  • 42
  • 0
  • 0
  • 5
  • 37
Reviewer Connection to Lilliput House Care Home
  • 12
  • 9
  • 8
  • 4
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 42, showing 41-42
Review from B H (Private Carer of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I had 2 previous employers in Lilliput House. I visit them both on the same visit. I found one lady at 11.30 am with a cold cup of tea and her breakfast still in front of her. My other lady was in bed at 10.20 am with a cold cup of tea. When I gave her the tea she drank it straight down as there was
no water in reach and no glass.
Reply from Katie, Manager at Lilliput House Care Home
We are so sorry to hear that you felt your friend’s stay was not satisfactory.
We received no complaints in August relating to your feedback and every guest enjoyed their stay.
Residents at Lilliput…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robin B (Grandson of Resident) published on 20 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family are delighted with the wonderful care Lilliput staff deliver - they are a truly dedicated team.
I would recommend Lilliput to anyone looking for the very best for their loved one.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.9 (8.944)

Overview of Review Score

The Review Score of 8.9 (8.944) out of 10 for Lilliput House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.981 for Lilliput House Care Home is calculated as follows: ( (52 Excellents x 5) + (1 Goods x 4) ) ÷ 53 Ratings = 4.981
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.963 Points relating to the number of positive Reviews for Lilliput House Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 5 Positive Reviews ÷ 10.8 = 0.463
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Rosie

Rosie Hanmer

Job Title: Registered Manager Joined: 2021

Rosie was born in Poole Dorset, together with her Husband Chris they have a wonderful Family of 5 Children and 3 Grandchildren .


Rosie with her natural caring nature has been in the Care Industry since the age of 25 starting off as a Carer then progressing to a Senior Carer . Realising very early that the care industry was Rosie's passion she then progressed to Deputy Manager. In 2016 Rosie became a registered Care Home Manager.


We are thrilled here at Lilliput House to have Rosie Join the Family .

Laura

Laura Fisher

Job Title: Deputy Manager Joined: 2019

Laura started her career in Care 15 years ago. Joining Lilliput House in 2019 Laura has fallen in love with our Resident and is a fantastic addition to the Lilliput Family.


Laura assists the Home Manager Rosie with the day-to-day running of Lilliput House, as well as keeping all Resident's Care Plans up to date and making sure their care is nothing but the best. Keeping in touch with Families daily with any updates and making sure needs are met to the highest standard.

Michelle

Michelle Pocklington

Job Title: Head of Care Joined: 2003

A Familiar Face at Lilliput House Michelle has been part of the Family for 17 Years.


Michelle started her career with us as a Carer doing night and Day Shifts. Moving on to Team Leader then went on to the role of Care Coordinator.


In 2019 Michelle was then promoted to Head Of Care. Michelle is passionate about making sure the residents are cared for to the highest standard and all their individual needs are met.


Always there with any concerns the Resident or Family have. Michelle is the heart of Lilliput House

Edward

Edward Davies

Job Title: Chef Joined: 2013

We are very lucky to have Eddie as our Head Chef at Lilliput House.


Eddie worked on the high sea's in the Merchant Navy for years before starting at Lilliput House in 2013.
Eddie has a personal relationship with all our Resident's and makes sure they all get that personal touch and happy with the choice on our Daily Menu.


Eddie Explains "Our Resident's individual needs come first when planning Menus "

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