Lilliput House Care Home

299 Sandbanks Road, Lilliput, Poole BH14 8LH
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9.7 52 Reviews
  • Lilliput House Care Home, Poole
Lilliput House is a spacious detached house situated in the much sought-after location of Lilliput Village, Poole, Dorset. Its enviable position offers panoramic views of the harbour from many of the second-floor bedrooms and is central to many of Poole’s finest locations to include Sandbanks and Canford Cliffs.

For active individuals, sandy beaches are easily accessible by car.

Lilliput House is within yards of the local amenities to include, convenience store, hairdresser, bank and local sailing club.
Regular public transport to Poole and Bournemouth is available from directly outside the property.
Visitors will be welcomed at the entrance by automatic front doors that lead to the glass entrance foyer.

Accommodation comprises; 54 elegant single rooms all with en-suite facilities, dining room, lounge with an adjoining conservatory overlooking the garden, equipped with a 42 inch TV, hearing loop system, and a combined CD and Radio System.

It is the objective of Lilliput House to provide care to all service users to a standard of excellence, which embraces the fundamental principles of good care practice.

Lilliput House aims to deliver and provide services that are tailored to individual preferences and choices within a structured, safe, secure and homely environment.

They strive to achieve this through continuously planning, referring to best practice and encouraging innovation, creativity and development throughout the service and the facilities it provides.

They hope that by adhering to the principles described, all who stay, visit or work at Lilliput House, will have a sense of belonging to a caring establishment.
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Care Provided by Lilliput House Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 54 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1600
  • RESPITE Self-Funded Residential Care: £1400 – £1600

Please Call the home as there may be promotinal offers running.

The price(s) shown are provided by the care home. Contact Lilliput House Care Home for full pricing details and T&Cs.

Contact Lilliput House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Lilliput House Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Lilliput House Ltd
  • Privately Owned

Person in Charge

  • Rosie Hanmer (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (54)
  • Single Rooms with Ensuite Wet Room (54)

Lilliput House Care Home Reviews (52)

9.7

Lilliput House Care Home has a Review Score of 9.7 (9.701) out of 10, based on 12 reviews in the last 2 years.
Over all time Lilliput House Care Home has 52 reviews.

Overall Experience
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  • 5
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Date Published
  • 52
  • 8
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  • 40
Reviewer Connection to Lilliput House Care Home
  • 18
  • 10
  • 8
  • 4
  • 3
  • 1
  • 1
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  • 1
  • 1
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Total of 52, showing 21-40
Review from J H (Resident) published on 1 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't fault the home in any way. I would highly recommend it. My nephew who comes to visit is also very impressed with the service and mangement.
Reply from Rosie Hanmer, Registered Manager at Lilliput House Care HomeYou and your family are a pleasure to look after.
Thank you for the lovely words.
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Review from S B (Son of Resident) published on 18 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Really caring staff, trying their hardest to give good quality of life to my mum. Upgrade to the carpets, furniture and fittings are in hand which shows good intentions from the owners.
Reply from Rosie Hanmer, Registered Manager at Lilliput House Care HomeThank you for a lovely review, and recognition of our teams commitment to our residents.
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Review from Roy H (Son of Resident) published on 4 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is safe and comfortable in the care of Lilliput House. She is well entertained and treated with respect. The family are pleased with her care program to date.
Reply from Danny Reich, Deputy Manager at Lilliput House Care HomeThank you for you're review. We pride ourselves in the care and well being of all of our residents. Our daily activities are tailored to each resident's enjoyment.
We Love having your Mum as part of the Lilliput Family.
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Review from Peter G (Son of Resident) published on 30 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been with Lilliput House for over a year now. The staff have been excellent.


Even though no one really wants to be in a care home, my mother is fully aware that she is better, safer and happier at the home than living alone, unable to cope.


For her family, we know that she is being

cared for, 24 hours a day.
Reply from Danny Reich, Deputy Manager at Lilliput House Care HomeThank you for your review, we at Lilliput House take pride in our care and support of all our residents.
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Review from Miki P (Daughter of Resident) published on 14 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Best place!
I visited Lilliput yesterday to say hello to my mother.
We sat in the garden and had a little chat.
She was telling me all about the care staff who look after her and who were now her friends.
This was so pleasing and I'm full of gratitude to every one of them who care for my mother.
Thank
you to all the care staff
Reply from Danny Reich, Director at Lilliput House Care HomeThanks, Miki, for leaving a review.
All the staff feel the same way.
We have all gained a new friend
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Review from Adrian R (Nephew of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After not visiting my aunt for nearly 16 months, it was really nice to see her again. She told me that she has really been enjoying the activities, and loves it when singers come in, which has been happening a lot. Lilliput House has been amazing at keeping us updated with pictures and news throughout
this difficult period. Thank you once again for all that you do.
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Review from Suzi T (Daughter of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The activities that go on here are just fantastic. The range of things that my mum gets up to is just brilliant. My mother loves the activities coordinator.
Thank you, thank you, thank you.
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Review from Charlotte D (Sister of Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, lovely environment.
Staff are always on hand 24/7.
Would recommend Lilliput House to everyone.
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Review from Owen R (Son of Resident) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a year of COVID and not being able to visit my mum, I was so impressed at how well Lilliput House had been caring for her in my absence. She was clean and well put together in my first visit back and seemed content.
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Review from E B (Friend of Resident) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All resident seem to be catered for in every aspect. There seems to be something going on in activities, which is sadly lacking from many homes. Lilliput House certainly is an excellent place for loved ones.
Reply from Kerry Mason, Registered Manager at Lilliput House Care HomeThank you, E B. Our residents really do love the activities and music is a huge part of their daily lives here at Lilliput House.
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Review from Natty S (Son of Resident) published on 13 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just so happy we picked Lilliput House.
They really have gone above and beyond time and time again to help my dad.
My dad loves it there so much.
He could not be in safer hands.
Thank you, Lilliput.
Reply from Kerry Mason, Registered Manager at Lilliput House Care HomeThank you Natty. We love having your dad here at Lilliput House.
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Review from Myra M (Daughter of Resident) published on 9 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was a resident for two years and in that time she got to think of Lilliput House as her home. She loved all the staff in her own way and they did everything for her. She could be stubborn, at times and they knew how to get around her and that showed. I got to know most of the staff and they would
go out of their way to help Mum and us, if they could. It is a loving and caring home. I will remember you all.
Reply from Kerry Mason, Registered Manager at Lilliput House Care HomeThank you so much for your kind words Myra. We all feel honoured to of been able to look after your mother. She is very much missed. Thank you for continuing to support us.
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Review from S M (Son of Resident) published on 19 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care and support my dad has been given. The work of staff during this pandemic has been excellent. He has become more engaged in activities. He is happy and the use of Facebook for pictures has been really good and communication with me has been good to keep us up to date
with Dad. All staff should take credit for what they have achieved in caring and keeping residents safe and secure during this time.
Reply from Kerry Mason, Registered Manager at Lilliput House Care HomeThank you for your kind words S M. Your dad is our eldest resident as you know and such a character. It is people like your dad that has kept us all going through a difficult year. Showing strength in his character, always with a smile on his face.
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Review from Debbie N (Daughter of Resident) published on 4 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum lived at Lilliput House for 6 years and ended her days there surrounded by the kind and caring staff.
She was extremely well looked after at all times and I felt happy and confident that she was in the right place.
Reply from Kerry Mason, Manager at Lilliput House Care HomeHi Debbie
We are so pleased that you felt happy and confident.
Your mother was a special lady and we loved nothing more than caring for her during her time here at Lilliput.
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Review from Joel K (Son of Resident) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was initially apprehensive at leaving Dad in a care home. The staff however were very welcoming, and the care he has received at Lilliput has been second to none. The activities are well arranged, the food tasty and plentiful, and the atmosphere around the home is very friendly.


I am delighted

he has settled in so well, thanks to all the wonderful staff.
Reply from Kerry Mason, Manager at Lilliput House Care HomeThank you Joel for your kind review.

We all love looking after your dad. A real gentleman.
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Review from Julie R (Daughter of Resident) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service and care at Lilliput House are outstanding. I cannot praise them enough. My mum was so well looked after and with such respect. I was dreading Mum having to go into a care home, but over the last 2 years Lilliput House completely changed all of my negative preconceptions. She lived to the
ripe old age of 102 years old.
Thank you to all of the amazing staff and especially to their exceptional manager.
I will be forever grateful.
Reply from Kerry Mason, Manager at Lilliput House Care HomeHi Julie, Thank you for your kind review.
We all absolutely adored caring for your amazing mother.
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Review from Nancy C (Daughter of Resident) published on 11 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I really don't ever leave these reviews, but feel compelled to praise Lilliput House. My mother is a resident of Lilliput, and she tells me "I couldn't be in a better place".
Thanks to the manager and the amazing care staff.
Reply from Kerry Mason, Registered Manager at Lilliput House Care HomeThank you for your kind words. The staff are always striving to achieve the best care and support for all of our residents.
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Review from Penny H (Wife of Resident) published on 1 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been at Lilliput house since August 2019. It was a big step for him, but he was unable to cope on his own anymore. The activities, staff and care provided are way above all the other homes we visited in the area.
I would recommend this care home as being one of the best in the area.
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Review from Marius H (Son of Resident) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since first making contact with an enquiry for my elderly mum, we have had nothing but excellent service from everyone we have come into contact with from the Care Manager, office staff and of course the carers themselves. Unfortunately mum had a fall one night at home, which was when we decided it
would be best for her to move into a care home. Lilliput House have taken away a huge amount of stress from myself and my wife and we cannot thank you enough!
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Review from Christine J (Daughter of Resident) published on 5 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Lilliput House after an injury and I had always hoped she would come home. She never came home, she stayed at Lilliput; Why? Because she loved living there. I think that says it all. We visited most days and were met with love, respect and support for my mum. My family and I love them.
Mum died yesterday, sadly and the whole team have been wonderful. I could go on but have run out of space. What an amazing place and team.
Reply from Kerry Mason, Registered Manager at Lilliput House Care HomeThank you so much for your kind words. We all miss your mum very much. She was such a big part of the Lilliput family.
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Current Review Score: 9.7 (9.701)

Overview of Review Score

The Review Score of 9.7 (9.701) out of 10 for Lilliput House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.901 for Lilliput House Care Home is calculated as follows: ( (127 Excellents x 5) + (14 Goods x 4) ) ÷ 141 Ratings = 4.901
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Lilliput House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Rosie

Rosie Hanmer

Job Title: Registered Manager Joined: 2021

Rosie was born in Poole Dorset, together with her Husband Chris they have a wonderful Family of 5 Children and 3 Grandchildren .


Rosie with her natural caring nature has been in the Care Industry since the age of 25 starting off as a Carer then progressing to a Senior Carer . Realising very early that the care industry was Rosie's passion she then progressed to Deputy Manager. In 2016 Rosie became a registered Care Home Manager.


We are thrilled here at Lilliput House to have Rosie Join the Family .

Laura

Laura Fisher

Job Title: Deputy Manager Joined: 2019

Laura started her career in Care 15 years ago. Joining Lilliput House in 2019 Laura has fallen in love with our Resident and is a fantastic addition to the Lilliput Family.


Laura assists the Home Manager Rosie with the day-to-day running of Lilliput House, as well as keeping all Resident's Care Plans up to date and making sure their care is nothing but the best. Keeping in touch with Families daily with any updates and making sure needs are met to the highest standard.

Michelle

Michelle Pocklington

Job Title: Head of Care Joined: 2003

A Familiar Face at Lilliput House Michelle has been part of the Family for 17 Years.


Michelle started her career with us as a Carer doing night and Day Shifts. Moving on to Team Leader then went on to the role of Care Coordinator.


In 2019 Michelle was then promoted to Head Of Care. Michelle is passionate about making sure the residents are cared for to the highest standard and all their individual needs are met.


Always there with any concerns the Resident or Family have. Michelle is the heart of Lilliput House

Edward

Edward Davies

Job Title: Chef Joined: 2013

We are very lucky to have Eddie as our Head Chef at Lilliput House.


Eddie worked on the high sea's in the Merchant Navy for years before starting at Lilliput House in 2013.
Eddie has a personal relationship with all our Resident's and makes sure they all get that personal touch and happy with the choice on our Daily Menu.


Eddie Explains "Our Resident's individual needs come first when planning Menus "

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lilliput House Care Home to verify any information. View our terms and conditions. Lilliput House Care Home has an Enhanced Service - more info.