Care Homes Owned by Portelet Care Group in Dorset

which I was delighted to accept.
The staff are always friendly and welcoming. They treat everyone with love, respect and kindness so I know my Mum is in excellent hands.

much bother to them and they carry out their work very professionally. There is total respect and dignity for residents. I could not wish for anything better for my friend than her stay at Portelet Cottage. She is totally secure, cared for, washed, dressed, fed and well looked after. Top marks!!

and thought that the staff were always good to her. I found my every interaction to be kind and caring. Lovely people.
We only moved mum so that she could be closer to family otherwise she would have stayed.
In terms of how it could be improved, my main comment would be that I thought that there could be more activities going on for people.

staff on hand to assist patients. The offer to donate my mother's piano to the care home was accepted, and it was installed in the home within a fortnight, meaning my mother, who had dementia, could access an instrument that aided her mental well being. It was also a source of comfort for us knowing others could use the piano, and this in trun assisted the staff in their care duties. The stairlift was also crucial to allow patients to move around without as much risk to themselves, and often we offered tea, coffee, cake, crisps, as a courtesy. Great work is being done at this home to make it a sanctuary for vulnerable adults, and it was obvious care staff cared beyond the call of duty there

into my mum's routine so she is less stressed.

treating my Father with dignity and respect at all times and reassuring us as a family. They went over and above to ensure his needs were being met. They worked quickly with professionals in Social Care, Community Primary Health Team and the Dementia Service, always advocating on my Father best interest.
My Father settled eventually, becoming friends with carers and spoke fondly of them. When his health deteriated the carers supported us as a family to be able to stay with him 24/7 and we were with him when he passed (RIP)
We will be ever grateful to the carer staff and team at Portelet Lodge for their relentless care and support.

behaviour they have taken time to know him as a person. They find ways to reduce his anxieties, they play music that helps calm him, they care. They ensure every aspect of his room is safe. Please don't judge this care home on its decor (currently being updated) but by good leadership skills to ensure staff know the importance of giving a holistic approach to caring for individual residents. Residents become like family, they take those that are able out, even to a fast food restaurant if that's what they want to do. They build good relationships with family members and are open to suggestions to improve the overall experience for the residents. As a retired nurse I'm happy to recommend.

run and communication with us is second to none. My mum really enjoys the food which is very varied and her room is exactly how she wants it and very homely. As a family, we are always made to feel very welcome when visiting and could not wish for anything better. Keep up the good work!

diabetes, dementia, and is nearly blind among other things, yet she is always well dressed in clean clothes and well groomed. I could not be happier for my wife.

a long time. I can't thank the lovely manager and her team enough. They really care. The home is clean and tidy and my sister has a lovely comfy room.

plenty of jovial banter from all. The house is well-run, very clean and organised. Most of the staff are long-standing and make a very good team at all levels. Communication between staff and visitors is excellent as I see on my daily visits. Any queries I may have are answered quickly and correctly. Being a smallish residence the staff get to know the residents individually and look after them knowing people are individuals not just as a group. I cannot fault any of the staff at Portelet House. Communication is excellent between all parties, I have rated Portelet House as Excellent as I have no qualms about anything they do for my partner and the other residents.

Cottage for everything you do.

always very happy to help and explain anything. We are always informed about anything that Dad needs, whether it's about his medication, next haircut, everything. We are always informed about everything, which puts the family's mind at ease. We cannot praise our new family enough, (that is what it feels like on our visits). Our extended family.
Dad is happy and if Dad is happy we are very happy.
Thank you to all the staff, from management to the carers and everyone in between for all that you do for Dad and the love and care you give him.

and grateful.

her either announced or if I dropped in “off the cuff “ she was always dressed and presentable. They had a hairdresser and a chiropodist once a month come in and Mum always liked having her hair done. They have always understood the type of care that a person with dementia needs. When she first went in she was always wanting to go home but she quickly got into the swing of things doing colouring or playing games until she became too unwell. The last two years she has been mostly uncommunicative due to her condition and having to be hand-fed. I would recommend this home to anyone who was looking to put someone into care, they care about.

after very well and always looks well-presented.
The food is nutritional, well prepared and a good variety, the fees paid for extras like chiropody and hairdresser are very reasonable and to have them on sight is even better.
The Christmas festivities were excellent, with every member of staff joining in with the residents from the management team down to the rest of the staff; it was a joy to be hold, seeing everyone's faces and having a good time.
The staff are all very welcoming, and although the management team are very busy, they always find the time to keep me updated.

and every visit. Whilst my mum was only with the home for a matter of months, they all ensured their ethos of 'caring as if family' stayed true. They made sure that Mum was comfortable and cared for, backed up by regular and responsive contact and planning with a local GP surgery and subsequently a district nurse. Whilst the building may not look plush or state-of-the-art, Mum needed a quiet, comfortable space to leave us on her terms and with dignity. That is what Portelet Cottage delivered for her and us - we will be forever grateful.

and it was a great comfort to us both knowing he was getting amazing care. We always got weekly updates via phone calls or email informing us of what kind of week he had had. We can not thank the manager and her wonderful team enough for the care and compassion they showed Dad, and they will be forever remembered by both myself and my sister. Thank you once again, Portlet Cottage, for all your love and support.

but I’d like to say the staff were always very friendly and welcoming. Thank you everyone.