Portelet Manor

23/25 Florence Road, Boscombe, Bournemouth BH5 1HU
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8.1 2 Reviews
  • Portelet Manor, Bournemouth
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Detention Under Mental Health Act

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1500

These prices are only a guideline, please contact Portelet Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kelly Popa (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2004
  • Number of floors: 3

Room Information

  • Single Rooms (28)
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Portelet Manor Reviews (2)

8.1

Portelet Manor has a Review Score of 8.1 (8.107) out of 10, based on 2 reviews in the last 2 years. Over all time Portelet Manor has 2 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 0

Date Published

2
1
1
2
0

Review from Heather B (Sister of Resident) published on 29 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has provided a high standard of care for my brother over the past 18months. He has a very complex medical history with signifcant care needs. Due to his medical condition there have been times when he has been destructive to not only his own property but of the home. Yet despite is unpredictable
behaviour they have taken time to know him as a person. They find ways to reduce his anxieties, they play music that helps calm him, they care. They ensure every aspect of his room is safe. Please don't judge this care home on its decor (currently being updated) but by good leadership skills to ensure staff know the importance of giving a holistic approach to caring for individual residents. Residents become like family, they take those that are able out, even to a fast food restaurant if that's what they want to do. They build good relationships with family members and are open to suggestions to improve the overall experience for the residents. As a retired nurse I'm happy to recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan B (Wife of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband arrived in November 23 and settled in extremely quickly in the home; I think this was because of the dedicated staff and management team. The staff treat other people living in the home with dignity and dedication. I am glad that my husband is at Portelet Manor because I feel he is looked
after very well and always looks well-presented.
The food is nutritional, well prepared and a good variety, the fees paid for extras like chiropody and hairdresser are very reasonable and to have them on sight is even better.
The Christmas festivities were excellent, with every member of staff joining in with the residents from the management team down to the rest of the staff; it was a joy to be hold, seeing everyone's faces and having a good time.
The staff are all very welcoming, and although the management team are very busy, they always find the time to keep me updated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.1 (8.107)

Overview of Review Score

The Review Score of 8.1 (8.107) out of 10 for Portelet Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.625 for Portelet Manor is calculated as follows: ( (17 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 24 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.482 Points relating to the number of positive Reviews for Portelet Manor is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 2 Positive Reviews ÷ 5.6 = 0.357

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Portelet Manor

What types of Care is Portelet Manor registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Portelet Manor have?

There are 28 Single Rooms.

What are the Facilities & Services at Portelet Manor?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Portelet Manor to the centre of Bournemouth?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Portelet Manor to verify any information. View our terms and conditions. Portelet Manor has an Basic Service - more info.