Latest Reviews for Willow House
26 June 2026
My mother in law Mary is extremely well cared for with loving and attentive support from all staff ( especially her favoured friend James) with her daily care. Willow house is always exceptionally clean and without fail a happy environment to walk into on each visit.
22 June 2026
My 92 year old mother moved into Willow House four months ago. We were unsure how she would respond to such a significant change having lived on her own for 30 years. However, there's no doubt that she is very happy, feels safe, well cared for and valued. This gives us tremendous peace of mind.
The management team are excellent. They are highly professional, responsive, and always approachable. They deal with any questions or concerns promptly and effectively. This has been very reassuring.
Without exception, the staff are caring and attentive and treat residents with genuine kindness and respect. It is obvious to all that they take pride in creating a warm and supportive environment. It's lovely to see that they always have a smile on their faces too.
We are extremely grateful for the dedication shown by everyone at Willow and would not hesitate to recommend it to others.
16 June 2026
This is a first-class home. The manager and staff are very customer-focused and caring. Mother is very happy with her. The garden is very pretty and a big feature in her life. The management are receptive to feedback and ideas. Warmly recommended.
16 June 2026
Mum is in the best place she can be. She loves the garden and the freedom to do what she wishes. The staff are very caring and attentive; they know the residents and create a homely atmosphere. Mum enjoys her food, the activities and outings
Janice and her team are organised and give us confidence
in Mums care.
16 June 2026
We are so happy that mum moved to the willows mum is so happy there wonderful management wonderful carers food looks delicious fabulous garden so nice that there is activities for mum to do would highly recommend to friends and family
11 June 2026
Very caring and supportive staff, always happy to help. Mum is very happy and relaxed, enjoys the activities and food!
Her room is lovely and the garden is beautiful, plenty of room to walk and sit inside and outside.
We can visit at any time and any questions we have are always answered quickly.
We feel very lucky to have found such a special place for our Mum.
15 May 2026
I am more than happy with the care my uncle received at Willow House, good communication and updates on my uncle nothing was ever too much and having dementia the staff were well trained to deal with his illness and provide a safe caring environment, there were lots of activities provided and family
invited to fun barbecues, days out in the mini bus and lovely photos taken of their days out to provide memories to loved ones, I would recommend this care home to anyone and the beautiful gardens gave a peaceful place to sit in summer months and watch the birds feeding from the lounge area, I would like to thank all the staff members who looked after my uncle
13 May 2026
We have known Joyce for more than 40 years. We feel our annual visits (an 800 mile round trip) to see her are valuable.
We felt a difference in the atmosphere of care on this visit.
Although she was waiting for us in the lounge, Joyce was not appropriately dressed for going out on a chilly
morning- she needed more layers, gloves, a scarf, for example. We had to prompt office staff for her cash.
We noticed a lack of alterness to her visitors' arrival on the following day and when we went to her room she was not dressed.
We felt Joyce would have benefitted from a more engaged handover when we arrived back from our outings. There was a lack of attentiveness to find out what she'd been doing to help her relive her enjoyable outings later.
During our time with Joyce we were very aware that she is, and has, been firghtened by another resident which made her quite agitated.
02 April 2026
When visiting with my Mum to choose a residential home for my father due to his Alzheimer's we felt Willow House was the first home we felt confident he would be safe and happy. The staff have been wonderful in their consistent kindness, patience and thoughtfulness in what is a difficult and
generally undervalued role.
He has always been treated with respect and as an individual. The staff have spent time getting to know the person beneath the dementia, and this effort has meant he never asked to leave, or question why he was there. My sisters and I have always been supported and helped if we had questions about his care. They have been proactive in arranging GP reviews which have been prompt ( The attached GP surgery is excellent).
Janice and James are capable and very effective in their management - always approachable and fully support their team of excellent carers - who are kind and compassionate to their cores.
FIVE STARS
02 April 2026
We are so happy mum moved to willow house such friendly staff mum looks well looked after food looks delicious beautiful home and gardens . A well run home Management is good plenty of activities .Mum is so happy there it's a pleasure to visit mum there the staff is friendly to family aswell
19 February 2026
Willow House is an extremely kind, clean, efficient care home. My mum was there for nearly 3 years and died there. I never once visited or had concerns on her care. The compassion they show residence and family is on another level.
09 January 2026
My mother received the best care from all the staff at Willow House during her short residency. I cannot praise them all enough and will always be so grateful for the support my mother and I received from everyone at Willow House. There is a wonderful supportive feeling of empathy and a very
homely, caring feeling as soon as you walk through the door.
Thanks to all the wonderful staff, my mother had a very calm, comfortable and peaceful end of life. She was not amongst strangers and in her short time there she was able to enjoy some wonderful trips out, the delicious dinners and benefit from the welcoming, happy and relaxed atmosphere in Willow House before she passed away.
The whole of the above is thanks to the leadership, dedication and humour of Janice and James.
22 October 2025
I cannot speak highly enough about the care given to my mother during her stay, particularly when her health deteriorated and she required extensive care. Nothing was too much trouble and every effort was made to keep her as happy and comfortable as possible. The management and staff were extremely
caring and thoroughly professional throughout her stay and I am grateful that I managed to find her this home from home.
02 October 2025
We have nothing but positive things to say about Willow House. My mum moved in February, following a fall and feeling increasingly unsafe in her own home. Despite her being more than a touch uncertain when she arrived, the staff were so welcoming and did their best for her - she was not always
easily pleased when it came to food, but the cook did her best to cater to Mum's wishes. All of the staff were very kind to Mum, from the cleaning and washing team, to the daily carers and especially James the Deputy Manager, who Mum had a soft spot for. Sadly, Mum's health took a turn for the worse, and she ended up in hospital for a while, but she was determined to get back to Willow. Her final few weeks were where I really understood and felt the kindness and patience of the whole team, their job is not an easy or glamorous one, but they all take pride in their work and do their absolute best for their residents. I wish that Mum had been able to stay longer, and enjoy the family atmosphere.
25 September 2025
My husband has been in Willow House since March 2025. I cannot fault the care my husband has received. The staff go above and beyond. They treat my husband with care and dignity. He is always clean and dressed well. The meals are very good. I can even stay and have a meal with my husband.
The
manager is very approachable. I had a concern regarding my husband's health, right away they arranged for a doctor to come and take bloods. I cannot fault this home it is always very clean with no nasty smells.
18 September 2025
I feel very lucky that our father is at Willow House. He has Alzheimer's and arrived at the Home in December 2024. The staff are friendly, cheerful, always available if we have a question and always impress me by how much they seem to understand my father and how well they manage his dementia &
confusion - with patience & kindness.
We can visit whenever we wish and are made to feel welcome.
My father is able to wander freely around the home & garden and is taken on trips out with the other residents.
The whole atmosphere is of a home environment.
A big thank you to all the staff who do a wonderful job.
23 June 2025
My mother has been at Willow House for almost a year. Although she has found it hard to accept her frailty, she is being cared for to an exceptional standard. All carers are kind and friendly. I can visit whenever I want, and am made to feel welcome. The management are approachable, and truly care
about their residents. The food is to a very high standard and cater for individuals if needed. Doctors and nurses visit weekly, there are hairdressers, podiatrists, dentists and opticians who visit regularly. I am impressed with the level of on going training which is reassuring. Everyone, from the cleaners, gardener, catering staff, carers, management and other visitors are obviously happy in their work and this shines through. Why can't all care homes be like this!
04 April 2025
My mother lived in Willow House for 5 and1/2 years before she died in March. Throughout that time the staff have been immensely kind and caring and they have looked after Mum well as she has become increasingly frail. The home is in a wonderful garden, which she loved, and there are many summer
activities in the garden as well as indoor entertainment throughout the year. The food is excellent and home cooked and the staff make a great effort for occasions such as Christmas, Mother's Day etc and for everyone's birthday.
I cannot thank them enough for all their support and understanding as Mum became older and more frail. They have been very supportive to me and I have always felt able to approach the managers with any concerns, which are always listened to. I don't know how the staff do such a difficult job with such patience and understanding. My sincere thanks to them all.
27 February 2025
My mother-in-law loved being at Willow House, the staff from management, care staff, kitchen and laundry were all amazing and so caring and friendly. The food was great and the home was always clean. You were always welcomed and offered a drink. She was so happy here.
08 November 2024
Willow House is a warm, friendly, welcoming, bright and clean home. I have so much respect for the manager and the team that she has put together. They manage to do a very difficult job with good grace and good humour. I am very grateful for the care my mother receives.
Latest Reviews for Willow House
26 June 2026
My mother in law Mary is extremely well cared for with loving and attentive support from all staff ( especially her favoured friend James) with her daily care. Willow house is always exceptionally clean and without fail a happy environment to walk into on each visit.
22 June 2026
My 92 year old mother moved into Willow House four months ago. We were unsure how she would respond to such a significant change having lived on her own for 30 years. However, there's no doubt that she is very happy, feels safe, well cared for and valued. This gives us tremendous peace of mind.
The management team are excellent. They are highly professional, responsive, and always approachable. They deal with any questions or concerns promptly and effectively. This has been very reassuring.
Without exception, the staff are caring and attentive and treat residents with genuine kindness and respect. It is obvious to all that they take pride in creating a warm and supportive environment. It's lovely to see that they always have a smile on their faces too.
We are extremely grateful for the dedication shown by everyone at Willow and would not hesitate to recommend it to others.
16 June 2026
This is a first-class home. The manager and staff are very customer-focused and caring. Mother is very happy with her. The garden is very pretty and a big feature in her life. The management are receptive to feedback and ideas. Warmly recommended.
16 June 2026
Mum is in the best place she can be. She loves the garden and the freedom to do what she wishes. The staff are very caring and attentive; they know the residents and create a homely atmosphere. Mum enjoys her food, the activities and outings
Janice and her team are organised and give us confidence
in Mums care.
16 June 2026
We are so happy that mum moved to the willows mum is so happy there wonderful management wonderful carers food looks delicious fabulous garden so nice that there is activities for mum to do would highly recommend to friends and family
11 June 2026
Very caring and supportive staff, always happy to help. Mum is very happy and relaxed, enjoys the activities and food!
Her room is lovely and the garden is beautiful, plenty of room to walk and sit inside and outside.
We can visit at any time and any questions we have are always answered quickly.
We feel very lucky to have found such a special place for our Mum.
15 May 2026
I am more than happy with the care my uncle received at Willow House, good communication and updates on my uncle nothing was ever too much and having dementia the staff were well trained to deal with his illness and provide a safe caring environment, there were lots of activities provided and family
invited to fun barbecues, days out in the mini bus and lovely photos taken of their days out to provide memories to loved ones, I would recommend this care home to anyone and the beautiful gardens gave a peaceful place to sit in summer months and watch the birds feeding from the lounge area, I would like to thank all the staff members who looked after my uncle
13 May 2026
We have known Joyce for more than 40 years. We feel our annual visits (an 800 mile round trip) to see her are valuable.
We felt a difference in the atmosphere of care on this visit.
Although she was waiting for us in the lounge, Joyce was not appropriately dressed for going out on a chilly
morning- she needed more layers, gloves, a scarf, for example. We had to prompt office staff for her cash.
We noticed a lack of alterness to her visitors' arrival on the following day and when we went to her room she was not dressed.
We felt Joyce would have benefitted from a more engaged handover when we arrived back from our outings. There was a lack of attentiveness to find out what she'd been doing to help her relive her enjoyable outings later.
During our time with Joyce we were very aware that she is, and has, been firghtened by another resident which made her quite agitated.
02 April 2026
When visiting with my Mum to choose a residential home for my father due to his Alzheimer's we felt Willow House was the first home we felt confident he would be safe and happy. The staff have been wonderful in their consistent kindness, patience and thoughtfulness in what is a difficult and
generally undervalued role.
He has always been treated with respect and as an individual. The staff have spent time getting to know the person beneath the dementia, and this effort has meant he never asked to leave, or question why he was there. My sisters and I have always been supported and helped if we had questions about his care. They have been proactive in arranging GP reviews which have been prompt ( The attached GP surgery is excellent).
Janice and James are capable and very effective in their management - always approachable and fully support their team of excellent carers - who are kind and compassionate to their cores.
FIVE STARS
02 April 2026
We are so happy mum moved to willow house such friendly staff mum looks well looked after food looks delicious beautiful home and gardens . A well run home Management is good plenty of activities .Mum is so happy there it's a pleasure to visit mum there the staff is friendly to family aswell
19 February 2026
Willow House is an extremely kind, clean, efficient care home. My mum was there for nearly 3 years and died there. I never once visited or had concerns on her care. The compassion they show residence and family is on another level.
09 January 2026
My mother received the best care from all the staff at Willow House during her short residency. I cannot praise them all enough and will always be so grateful for the support my mother and I received from everyone at Willow House. There is a wonderful supportive feeling of empathy and a very
homely, caring feeling as soon as you walk through the door.
Thanks to all the wonderful staff, my mother had a very calm, comfortable and peaceful end of life. She was not amongst strangers and in her short time there she was able to enjoy some wonderful trips out, the delicious dinners and benefit from the welcoming, happy and relaxed atmosphere in Willow House before she passed away.
The whole of the above is thanks to the leadership, dedication and humour of Janice and James.
22 October 2025
I cannot speak highly enough about the care given to my mother during her stay, particularly when her health deteriorated and she required extensive care. Nothing was too much trouble and every effort was made to keep her as happy and comfortable as possible. The management and staff were extremely
caring and thoroughly professional throughout her stay and I am grateful that I managed to find her this home from home.
02 October 2025
We have nothing but positive things to say about Willow House. My mum moved in February, following a fall and feeling increasingly unsafe in her own home. Despite her being more than a touch uncertain when she arrived, the staff were so welcoming and did their best for her - she was not always
easily pleased when it came to food, but the cook did her best to cater to Mum's wishes. All of the staff were very kind to Mum, from the cleaning and washing team, to the daily carers and especially James the Deputy Manager, who Mum had a soft spot for. Sadly, Mum's health took a turn for the worse, and she ended up in hospital for a while, but she was determined to get back to Willow. Her final few weeks were where I really understood and felt the kindness and patience of the whole team, their job is not an easy or glamorous one, but they all take pride in their work and do their absolute best for their residents. I wish that Mum had been able to stay longer, and enjoy the family atmosphere.
25 September 2025
My husband has been in Willow House since March 2025. I cannot fault the care my husband has received. The staff go above and beyond. They treat my husband with care and dignity. He is always clean and dressed well. The meals are very good. I can even stay and have a meal with my husband.
The
manager is very approachable. I had a concern regarding my husband's health, right away they arranged for a doctor to come and take bloods. I cannot fault this home it is always very clean with no nasty smells.
18 September 2025
I feel very lucky that our father is at Willow House. He has Alzheimer's and arrived at the Home in December 2024. The staff are friendly, cheerful, always available if we have a question and always impress me by how much they seem to understand my father and how well they manage his dementia &
confusion - with patience & kindness.
We can visit whenever we wish and are made to feel welcome.
My father is able to wander freely around the home & garden and is taken on trips out with the other residents.
The whole atmosphere is of a home environment.
A big thank you to all the staff who do a wonderful job.
23 June 2025
My mother has been at Willow House for almost a year. Although she has found it hard to accept her frailty, she is being cared for to an exceptional standard. All carers are kind and friendly. I can visit whenever I want, and am made to feel welcome. The management are approachable, and truly care
about their residents. The food is to a very high standard and cater for individuals if needed. Doctors and nurses visit weekly, there are hairdressers, podiatrists, dentists and opticians who visit regularly. I am impressed with the level of on going training which is reassuring. Everyone, from the cleaners, gardener, catering staff, carers, management and other visitors are obviously happy in their work and this shines through. Why can't all care homes be like this!
04 April 2025
My mother lived in Willow House for 5 and1/2 years before she died in March. Throughout that time the staff have been immensely kind and caring and they have looked after Mum well as she has become increasingly frail. The home is in a wonderful garden, which she loved, and there are many summer
activities in the garden as well as indoor entertainment throughout the year. The food is excellent and home cooked and the staff make a great effort for occasions such as Christmas, Mother's Day etc and for everyone's birthday.
I cannot thank them enough for all their support and understanding as Mum became older and more frail. They have been very supportive to me and I have always felt able to approach the managers with any concerns, which are always listened to. I don't know how the staff do such a difficult job with such patience and understanding. My sincere thanks to them all.
27 February 2025
My mother-in-law loved being at Willow House, the staff from management, care staff, kitchen and laundry were all amazing and so caring and friendly. The food was great and the home was always clean. You were always welcomed and offered a drink. She was so happy here.
08 November 2024
Willow House is a warm, friendly, welcoming, bright and clean home. I have so much respect for the manager and the team that she has put together. They manage to do a very difficult job with good grace and good humour. I am very grateful for the care my mother receives.