Latest Reviews for Willow House
09 January 2026
My mother received the best care from all the staff at Willow House during her short residency. I cannot praise them all enough and will always be so grateful for the support my mother and I received from everyone at Willow House. There is a wonderful supportive feeling of empathy and a very
homely, caring feeling as soon as you walk through the door.
Thanks to all the wonderful staff, my mother had a very calm, comfortable and peaceful end of life. She was not amongst strangers and in her short time there she was able to enjoy some wonderful trips out, the delicious dinners and benefit from the welcoming, happy and relaxed atmosphere in Willow House before she passed away.
The whole of the above is thanks to the leadership, dedication and humour of Janice and James.
22 October 2025
I cannot speak highly enough about the care given to my mother during her stay, particularly when her health deteriorated and she required extensive care. Nothing was too much trouble and every effort was made to keep her as happy and comfortable as possible. The management and staff were extremely
caring and thoroughly professional throughout her stay and I am grateful that I managed to find her this home from home.
02 October 2025
We have nothing but positive things to say about Willow House. My mum moved in February, following a fall and feeling increasingly unsafe in her own home. Despite her being more than a touch uncertain when she arrived, the staff were so welcoming and did their best for her - she was not always
easily pleased when it came to food, but the cook did her best to cater to Mum's wishes. All of the staff were very kind to Mum, from the cleaning and washing team, to the daily carers and especially James the Deputy Manager, who Mum had a soft spot for. Sadly, Mum's health took a turn for the worse, and she ended up in hospital for a while, but she was determined to get back to Willow. Her final few weeks were where I really understood and felt the kindness and patience of the whole team, their job is not an easy or glamorous one, but they all take pride in their work and do their absolute best for their residents. I wish that Mum had been able to stay longer, and enjoy the family atmosphere.
25 September 2025
My husband has been in Willow House since March 2025. I cannot fault the care my husband has received. The staff go above and beyond. They treat my husband with care and dignity. He is always clean and dressed well. The meals are very good. I can even stay and have a meal with my husband.
The
manager is very approachable. I had a concern regarding my husband's health, right away they arranged for a doctor to come and take bloods. I cannot fault this home it is always very clean with no nasty smells.
18 September 2025
I feel very lucky that our father is at Willow House. He has Alzheimer's and arrived at the Home in December 2024. The staff are friendly, cheerful, always available if we have a question and always impress me by how much they seem to understand my father and how well they manage his dementia &
confusion - with patience & kindness.
We can visit whenever we wish and are made to feel welcome.
My father is able to wander freely around the home & garden and is taken on trips out with the other residents.
The whole atmosphere is of a home environment.
A big thank you to all the staff who do a wonderful job.
23 June 2025
My mother has been at Willow House for almost a year. Although she has found it hard to accept her frailty, she is being cared for to an exceptional standard. All carers are kind and friendly. I can visit whenever I want, and am made to feel welcome. The management are approachable, and truly care
about their residents. The food is to a very high standard and cater for individuals if needed. Doctors and nurses visit weekly, there are hairdressers, podiatrists, dentists and opticians who visit regularly. I am impressed with the level of on going training which is reassuring. Everyone, from the cleaners, gardener, catering staff, carers, management and other visitors are obviously happy in their work and this shines through. Why can't all care homes be like this!
04 April 2025
My mother lived in Willow House for 5 and1/2 years before she died in March. Throughout that time the staff have been immensely kind and caring and they have looked after Mum well as she has become increasingly frail. The home is in a wonderful garden, which she loved, and there are many summer
activities in the garden as well as indoor entertainment throughout the year. The food is excellent and home cooked and the staff make a great effort for occasions such as Christmas, Mother's Day etc and for everyone's birthday.
I cannot thank them enough for all their support and understanding as Mum became older and more frail. They have been very supportive to me and I have always felt able to approach the managers with any concerns, which are always listened to. I don't know how the staff do such a difficult job with such patience and understanding. My sincere thanks to them all.
27 February 2025
My mother-in-law loved being at Willow House, the staff from management, care staff, kitchen and laundry were all amazing and so caring and friendly. The food was great and the home was always clean. You were always welcomed and offered a drink. She was so happy here.
08 November 2024
Willow House is a warm, friendly, welcoming, bright and clean home. I have so much respect for the manager and the team that she has put together. They manage to do a very difficult job with good grace and good humour. I am very grateful for the care my mother receives.
01 November 2024
Willow House has been very attentive to my brother. He needs a great deal of care and attention and they are always looking for ways to improve his circumstances. There are regular video meetings with the management and it is nice to be able to see and hear what other relations have to say.
28 October 2024
Willow House is a homely place with a wonderful garden. There is always a friendly smiling face in the lounge amongst staff and residents. My mother is well cared for and enjoys the various activities and outings. We always feel welcome as visitors and appreciate being able to pop into the office
for a quick word.
24 October 2024
This is an excellent care home. They are caring, attentive and supportive. During my mother's time there her health has improved. There are many opportunities for socialising which is important to her. They are flexible in supporting individual needs. The atmosphere at the home is very friendly and
the gardens are beautiful which is also very important to my mother.
21 October 2024
Mother continues to be well looked after by Willow House and is very content. The staff are very friendly and helpful which creates a very good atmosphere. Whilst mother is not very keen on social activities there is a good range of things going on which is good news for those that like activities.
21 October 2024
Willow House, South Brent is a wonderful care home with lovely caring staff. Always made to feel welcome when visiting. The genuine kindness they show to all the residents is very comforting. The thing that strikes me most is how clean the care home is and my Mother's bedroom is immaculate so too
all the common areas. A beautiful garden to enjoy weather permitting. So lucky my mum is there.
27 August 2022
Though there were a few initial concerns with this care home. I have to say it is one of the best I have seen. It is a lovely building set in the most beautiful grounds. It really is a home from home. The staff were marvellous with my difficult mother and went above and beyond the call of duty at
times. Unfortunately mum passed away here, but I am pleased she had the care I could not give her full-time. A big thank you to all the staff.
23 September 2021
Willow House itself is a beautiful home, with wonderful green gardens and lovely views. Most remarkable for me though are the truly wonderful management and staff. My mum is very kindly yet efficiently cared for and is as happy as she could possibly be, given that she cannot be in her own home any
longer. The staff are extremely kind and thoughtful, both towards my mum and towards us all as a family. We are always made welcome when visiting and there is a strong family and community feeling in the home. The food is good and tailored to individual residents. I am always kept up to date with any medical and general changes about Mum. I couldn't recommend Willow House and the amazing team of staff more highly; there is such a strong ethos of seeking the best possible care for residents at all times. Communication with families has been excellent during the Covid crisis too.
18 November 2020
We are so grateful for the highest standard of care provided to our Mother during her stay at Willow House. She suffered from mixed Dementia and unfortunately passed away in June. At every stage of her illness, she was cared for with attention to detail, heartful presence and appropriate responses.
How the home responded to us when lockdown happened and my Mum was in end of life care was so very helpful. The management is rigorous in choosing staff that genuinely care about the residents and bring love and humour to their work and as a result, the atmosphere in the home is welcoming and homely. I can't recommend them highly enough.
Latest Reviews for Willow House
09 January 2026
My mother received the best care from all the staff at Willow House during her short residency. I cannot praise them all enough and will always be so grateful for the support my mother and I received from everyone at Willow House. There is a wonderful supportive feeling of empathy and a very
homely, caring feeling as soon as you walk through the door.
Thanks to all the wonderful staff, my mother had a very calm, comfortable and peaceful end of life. She was not amongst strangers and in her short time there she was able to enjoy some wonderful trips out, the delicious dinners and benefit from the welcoming, happy and relaxed atmosphere in Willow House before she passed away.
The whole of the above is thanks to the leadership, dedication and humour of Janice and James.
22 October 2025
I cannot speak highly enough about the care given to my mother during her stay, particularly when her health deteriorated and she required extensive care. Nothing was too much trouble and every effort was made to keep her as happy and comfortable as possible. The management and staff were extremely
caring and thoroughly professional throughout her stay and I am grateful that I managed to find her this home from home.
02 October 2025
We have nothing but positive things to say about Willow House. My mum moved in February, following a fall and feeling increasingly unsafe in her own home. Despite her being more than a touch uncertain when she arrived, the staff were so welcoming and did their best for her - she was not always
easily pleased when it came to food, but the cook did her best to cater to Mum's wishes. All of the staff were very kind to Mum, from the cleaning and washing team, to the daily carers and especially James the Deputy Manager, who Mum had a soft spot for. Sadly, Mum's health took a turn for the worse, and she ended up in hospital for a while, but she was determined to get back to Willow. Her final few weeks were where I really understood and felt the kindness and patience of the whole team, their job is not an easy or glamorous one, but they all take pride in their work and do their absolute best for their residents. I wish that Mum had been able to stay longer, and enjoy the family atmosphere.
25 September 2025
My husband has been in Willow House since March 2025. I cannot fault the care my husband has received. The staff go above and beyond. They treat my husband with care and dignity. He is always clean and dressed well. The meals are very good. I can even stay and have a meal with my husband.
The
manager is very approachable. I had a concern regarding my husband's health, right away they arranged for a doctor to come and take bloods. I cannot fault this home it is always very clean with no nasty smells.
18 September 2025
I feel very lucky that our father is at Willow House. He has Alzheimer's and arrived at the Home in December 2024. The staff are friendly, cheerful, always available if we have a question and always impress me by how much they seem to understand my father and how well they manage his dementia &
confusion - with patience & kindness.
We can visit whenever we wish and are made to feel welcome.
My father is able to wander freely around the home & garden and is taken on trips out with the other residents.
The whole atmosphere is of a home environment.
A big thank you to all the staff who do a wonderful job.
23 June 2025
My mother has been at Willow House for almost a year. Although she has found it hard to accept her frailty, she is being cared for to an exceptional standard. All carers are kind and friendly. I can visit whenever I want, and am made to feel welcome. The management are approachable, and truly care
about their residents. The food is to a very high standard and cater for individuals if needed. Doctors and nurses visit weekly, there are hairdressers, podiatrists, dentists and opticians who visit regularly. I am impressed with the level of on going training which is reassuring. Everyone, from the cleaners, gardener, catering staff, carers, management and other visitors are obviously happy in their work and this shines through. Why can't all care homes be like this!
04 April 2025
My mother lived in Willow House for 5 and1/2 years before she died in March. Throughout that time the staff have been immensely kind and caring and they have looked after Mum well as she has become increasingly frail. The home is in a wonderful garden, which she loved, and there are many summer
activities in the garden as well as indoor entertainment throughout the year. The food is excellent and home cooked and the staff make a great effort for occasions such as Christmas, Mother's Day etc and for everyone's birthday.
I cannot thank them enough for all their support and understanding as Mum became older and more frail. They have been very supportive to me and I have always felt able to approach the managers with any concerns, which are always listened to. I don't know how the staff do such a difficult job with such patience and understanding. My sincere thanks to them all.
27 February 2025
My mother-in-law loved being at Willow House, the staff from management, care staff, kitchen and laundry were all amazing and so caring and friendly. The food was great and the home was always clean. You were always welcomed and offered a drink. She was so happy here.
08 November 2024
Willow House is a warm, friendly, welcoming, bright and clean home. I have so much respect for the manager and the team that she has put together. They manage to do a very difficult job with good grace and good humour. I am very grateful for the care my mother receives.
01 November 2024
Willow House has been very attentive to my brother. He needs a great deal of care and attention and they are always looking for ways to improve his circumstances. There are regular video meetings with the management and it is nice to be able to see and hear what other relations have to say.
28 October 2024
Willow House is a homely place with a wonderful garden. There is always a friendly smiling face in the lounge amongst staff and residents. My mother is well cared for and enjoys the various activities and outings. We always feel welcome as visitors and appreciate being able to pop into the office
for a quick word.
24 October 2024
This is an excellent care home. They are caring, attentive and supportive. During my mother's time there her health has improved. There are many opportunities for socialising which is important to her. They are flexible in supporting individual needs. The atmosphere at the home is very friendly and
the gardens are beautiful which is also very important to my mother.
21 October 2024
Mother continues to be well looked after by Willow House and is very content. The staff are very friendly and helpful which creates a very good atmosphere. Whilst mother is not very keen on social activities there is a good range of things going on which is good news for those that like activities.
21 October 2024
Willow House, South Brent is a wonderful care home with lovely caring staff. Always made to feel welcome when visiting. The genuine kindness they show to all the residents is very comforting. The thing that strikes me most is how clean the care home is and my Mother's bedroom is immaculate so too
all the common areas. A beautiful garden to enjoy weather permitting. So lucky my mum is there.
27 August 2022
Though there were a few initial concerns with this care home. I have to say it is one of the best I have seen. It is a lovely building set in the most beautiful grounds. It really is a home from home. The staff were marvellous with my difficult mother and went above and beyond the call of duty at
times. Unfortunately mum passed away here, but I am pleased she had the care I could not give her full-time. A big thank you to all the staff.
23 September 2021
Willow House itself is a beautiful home, with wonderful green gardens and lovely views. Most remarkable for me though are the truly wonderful management and staff. My mum is very kindly yet efficiently cared for and is as happy as she could possibly be, given that she cannot be in her own home any
longer. The staff are extremely kind and thoughtful, both towards my mum and towards us all as a family. We are always made welcome when visiting and there is a strong family and community feeling in the home. The food is good and tailored to individual residents. I am always kept up to date with any medical and general changes about Mum. I couldn't recommend Willow House and the amazing team of staff more highly; there is such a strong ethos of seeking the best possible care for residents at all times. Communication with families has been excellent during the Covid crisis too.
18 November 2020
We are so grateful for the highest standard of care provided to our Mother during her stay at Willow House. She suffered from mixed Dementia and unfortunately passed away in June. At every stage of her illness, she was cared for with attention to detail, heartful presence and appropriate responses.
How the home responded to us when lockdown happened and my Mum was in end of life care was so very helpful. The management is rigorous in choosing staff that genuinely care about the residents and bring love and humour to their work and as a result, the atmosphere in the home is welcoming and homely. I can't recommend them highly enough.