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Barchester Thistle Hill Care Centre, Knaresborough, North Yorkshire
Barchester Thistle Hill Care Centre
Barchester Thistle Hill Care Centre

Tel: 01423 869 200

Situated on the edge of the picturesque Yorkshire Dales, near the market town of Knaresborough, Thistle Hill Care Centre offers a friendly welcome to all which helps promote a true feeling of a 'home from home'. We aim to improve the quality of life for each and every resident living here with us by providing care in a safe and comfortable environment.

Our dedicated and experienced team is passionate about providing first-class 24-hour nursing care alongside expert care for people with dementia in our Memory Lane Community. We also provide expert care for younger people with a physical disability or acquired brain injury, and have close links with the Multiple Sclerosis Society.

Thistle Hill recently became only the second Yorkshire care home (both are part of Barchester Healthcare) to be awarded the prestigious Quality of Life Kitemark for Dementia Care Matters’ Butterfly Service™ for providing outstanding and sustained dementia care to the community it serves. Being one of only 25 homes nationwide to have received this Award, we aim to recognise, support and celebrate each person's individuality.

Our team of highly-qualified staff really focus on the individual needs of all our residents with a tailored care plan for each person. This dedication can be seen in all aspects of life within the home - in our cooking, hospitality and our social activity, events and visits programme which is designed to meet the needs and particular interests of all those who live with us at Thistle Hill.

With both towns of Knaresborough and Harrogate nearby, there are plenty of local amenities and visiting for friends and family is welcomed at all times.

Group: Barchester Healthcare Ltd

Person in charge: Belinda A Dennis (Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 85 residents

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Cancer Care • Cerebral Palsy • Challenging Behaviour • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Profound & Multiple Learning Disabilties • Spina Bifida & Hydrocephalus • Stroke

Admission Information: Young disabled people 18-65/Elderly Frail/Dementia Care. Ages 18+.

Languages Spoken by Staff (other than English): Filipino, Afrikaans, Spanish; Castilian, Hindi, Latvian, Polish, Russian

Single Rooms: 85

Shared Rooms: 0

Rooms with ensuite WC: 85

Weekly Charges Guide: Nursing Care Single from £940

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Barchester Thistle Hill Care Centre: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Current Bed Vacancies Posted by Barchester Thistle Hill Care Centre

3 Bed Vacancies
(Young Disabled Person (YPD) - Self Funding / Continuing Care x 2 Dementia Nursing Care x 1)
posted 17 Nov 2014

Awards / Recognitions

December 2012

Quality of Life Kitemark

Date: Thursday 20 Dec 2012
more details

Current Recommendations

Recommendation Score: 9.1 (9.076)

The user 'Recommendation Score' (9.1 for Barchester Thistle Hill Care Centre) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of Barchester Thistle Hill Care Centre

I have enjoyed my week's respite at Thistle Hill.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Dorothy S (Resident) on Friday 1 August 2014.

Review of Barchester Thistle Hill Care Centre

Laughing with the staff, I enjoy the banter.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Submitted by Paul B (Resident) on Thursday 8 May 2014.

Review of Barchester Thistle Hill Care Centre

To emphasize our feelings that this is the best place for our Daughter to be cared for.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Submitted by Rhondda W (Mother of Resident) on Thursday 8 May 2014.

Review of Barchester Thistle Hill Care Centre

I looked on the internet with regards to M.S care in the UK, as my Daughter was relocating from Guernsey C.I to North Yorkshire.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Submitted by Mavis R (Mother of Resident) on Thursday 8 May 2014.

Review of Barchester Thistle Hill Care Centre

I cannot fault my stay at Thistle Hill, everything was perfect could with with internet access in Ripley Court Unit

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Joanne D (Resident) on Thursday 8 May 2014.

Review of Barchester Thistle Hill Care Centre

I have been here a long time and I am very happy here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Peter A (Resident) on Thursday 8 May 2014.

Review of Barchester Thistle Hill Care Centre

The home is lovely. I like living here. I like going on my trips out.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Submitted by Jean D (Resident) on Thursday 8 May 2014.

Review of Barchester Thistle Hill Care Centre

I am as happy as I can be living here in the circumstances.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Tony B (Resident) on Thursday 8 May 2014.

Review of Barchester Thistle Hill Care Centre

I like going on trips out in the minibus, the staff are all nice and kind. I have no complaints.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Submitted by John B (Resident) on Thursday 8 May 2014.

Review of Barchester Thistle Hill Care Centre

The ration of staff to residents is good. Always a nurse on duty. Impressed with the building and it's user friendly design. The staff are friendly. Thistle Hill is the sort of place that makes you feel comfortable and you are well looked after and nothing is too much trouble. The home is very clean and fresh. There are plenty of activities going on. You are spoiled for choice.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Michael A (Respite Resident) on Thursday 8 May 2014.

Review of Barchester Thistle Hill Care Centre

A very caring home, everyone of the staff are very helpful and kind. The food is excellent, the room is spacious and comfortable and very clean. The home is surrounded with lovely gardens and seating areas.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Submitted by Mrs S (Wife of Resident) on Thursday 8 May 2014.

Review of Barchester Thistle Hill Care Centre

Before deciding to enter your loved one you can have a tour of all facilities, shown menus for all meals which are excellent. Following this an assessment at your home is carried out. I would recommend Thistle Hill Care Centre to anyone.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Submitted by Dennis J (Husband of Resident) on Thursday 8 May 2014.

Review of Barchester Thistle Hill Care Centre

Excellent care. Excellent food. Best home Mum has been in, the nursing staff and carers are wonderful.

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submitted by Maria Lofthouse (Daughter of resident) on Wednesday 12 June 2013.

Review of Barchester Thistle Hill Care Centre

It is a wonderful care home. I visit at all different times, always the same caring and professional manner, also a very much homely feel. I can now sleep at night and know my husband is well cared for. There is nothing but praise and thanks for the way my husband is treated, also all the patients I see are treated in the same manner, with dignity and a loving attitude.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Alice Margaret R (Wife of resident) on Tuesday 14 May 2013.

Review of Barchester Thistle Hill Care Centre

Thistle Hill excels in treating the person not their illness. They individualise care, maximize everyone's involvement in their daily life and take close personal interest in the whole family, making everyone feel welcome and still an integral part of our loved ones care. The staff are exceptionally patient and thoughtful with everyone and the quality of food is outstanding. It gives me peace of mind to know my mum is receiving the best possible care.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Lynn B (Daughter of resident) on Wednesday 1 May 2013.

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