Care Homes Owned by Prime Care Group in London

manner and this was much appreciated.

etc staff seem to be working well together and get involved in resident care.
The rooms are nicely decorated,spacious and kept clean.
These are my early observations as my relative has only been at St Johns NH for a month but the first I'm ressions are very good.

is genuine and without chemical smells).
My Mother has been a resident for 4 and a half years and has been kept safe, well cared for, and happy throughout. Residents here suffer mainly from old age and dementia, so probably unsuitable for those needing stimulating conversation.

of dignity/kindness for someone who had a very difficult illness. Everything was done to a superb standard and the staff, to a person, were kind and caring, not only to my friend, but to the other residents. It is a job few could do or do so well. The management also had many difficulties to deal with and again they were always professional and I can only praise them and their hard work for my friend. Perhaps the only improvement might be to the physical building, which takes a bit of a battering as is to be expected, but I am sure only friends and relatives notice these things. That said, the bathrooms were always spotless as was my friend's room (and person), as were the communal areas. I cannot recommend this home highly enough.

care of my auntie and the other residents that stay here. I'm very pleased my auntie is there and being well looked after. I have no concerns.

what it was, with no smells while entering the building. The place is very secure, which is good for residents with dementia. The carers have also shown kindness and friendliness. It is good value for money compared to the cost of other nursing homes around the area.

times. The staff are always friendly, polite, and professional. I always felt they were treating my mother-in-law as they would like to be treated, with genuine love and respect, as if she were their own mother.
There is a choice of varied, high-quality meals each day. There is entertainment every afternoon. On special occasions, performers are brought in to entertain. Family and friends are always welcome to these with many attending. During the summer they have large garden parties. Trips to the seaside are arranged throughout the year. The nursing home is always very clean and tidy.
If ever I need to live in a nursing home, I hope it is as good as St John's.

she was safe and well looked after. She was treated with kindness, respect and dignity and she was always clean and well dressed. My mother had advanced dementia so she needed help with everything - there was nothing she could do for herself. The staff were so kind to her and were always smiling, talking to her and being gentle. We are so very grateful that we chose St John's.

me and all my family.

should be available on each tray table in lounges as not all residents are able to request this.
Communication with nursing staff is improving.
If safety improves I would recommend St John's to others.

I also saw, over a period of 2 years, how settled the staff were. There's very little turnover which is a key measure in my book and the range of activities is so important and so well prepared.

I picked on near me which was just about ok.