Care Homes Owned by Prime Care Group in London

The success or the failure of a nursing home depends very much on the quality of the staff and management. During the time my wife was a resident both were excellent. I visited almost every day and perhaps this helped. Some of the staff had special skills, e.g. moving/repositioning residents in a painless manner and this was much appreciated.

These are my early observations as my relative has only been at St Johns NH for a month but the first I'm ressions are very good.

I have been Very happy with the care and excellent facilities. Food is great too with a nice variety of high quality dishes for lunch. Staff are very accommodating and qualified to help with any challenges

There are many very caring staff who are friendly and approachable. The new manager is easy to communicate with and is very responsive to feedback. There is a willingness to listen and to seek solutions to meet the needs of my friend.

My Mother has been a resident for 4 and a half years and has been kept safe, well cared for, and happy throughout. Residents here suffer mainly from old age and dementia, so probably unsuitable for those needing stimulating conversation.

I was the power of attorney for a dear friend who had dementia and Alzheimer's and spent over two years at Gibson's Lodge Nursing Home. In all the time, and many visits I made, I was always extremely happy with all aspects of the home. Their care for my friend was exemplary, both physical, and in terms of dignity/kindness for someone who had a very difficult illness. Everything was done to a superb standard and the staff, to a person, were kind and caring, not only to my friend, but to the other residents. It is a job few could do or do so well. The management also had many difficulties to deal with and again they were always professional and I can only praise them and their hard work for my friend. Perhaps the only improvement might be to the physical building, which takes a bit of a battering as is to be expected, but I am sure only friends and relatives notice these things. That said, the bathrooms were always spotless as was my friend's room (and person), as were the communal areas. I cannot recommend this home highly enough.

My uncle was in the home and was cared for by all the staff. They were very friendly and helpful, and he was well looked after until he passed away. My auntie was staying there at the end of his life and is still there as she cannot stay at home on her own. All the staff are very friendly and take good care of my auntie and the other residents that stay here. I'm very pleased my auntie is there and being well looked after. I have no concerns.

Nurses are friendly.

The carers have treated the residents with good care and support. The activities for the residents have been varied and excellent, and have a yearly barbeque for them and their family with live entertainment. Live entertainment occurs also a few times the rest of the year. Cleanliness has improved to what it was, with no smells while entering the building. The place is very secure, which is good for residents with dementia. The carers have also shown kindness and friendliness. It is good value for money compared to the cost of other nursing homes around the area.

If ever I need to live in a nursing home, I hope it is as good as St John's.

Mum always looked clean and well cared for.

My mother was a resident here for three years until she passed away in December 2019. It's very difficult choosing a care home for a loved one and I was very happy we chose St John's. All the staff, from the nurses to the carers, to the cleaning staff were all excellent. It was a great comfort to know she was safe and well looked after. She was treated with kindness, respect and dignity and she was always clean and well dressed. My mother had advanced dementia so she needed help with everything - there was nothing she could do for herself. The staff were so kind to her and were always smiling, talking to her and being gentle. We are so very grateful that we chose St John's.

I have found the caring staff and management genuine and competent. The level of care and cleanliness is commendable. I am pleased that my Mother is in trained and skilled hands. I would honour and extend my felicitations to all those who have tendered their services to my mother.

Our experience of St John's has been very positive. My husband can sometimes prove challenging and this is dealt with in a very sympathetic and professional way. It has taken a huge weight off my mind to know that my husband is being so well looked after. All the staff are very kind and friendly towards me and all my family.

If safety improves I would recommend St John's to others.

Well done, good work.

My wife spent her last months at St John's and we visited once a week for a year before she moved in. I still can't express how good St John's is, sure, they looked after my wife very well, but that's not half of it. I came every day and could see how loved she was. I mean 'loved'; it was touching. I also saw, over a period of 2 years, how settled the staff were. There's very little turnover which is a key measure in my book and the range of activities is so important and so well prepared.

We had a not very nice experience here. Mum's medical needs were not addressed. We have ended up having to move our Mum to another home.

Staff here are very friendly and helpful. Very kind to my mother. The management team are very good, always asking us if everything is OK and are we happy with mother's care. If there was anything we weren't happy about we feel confident that it would be rectified.

I was visiting my aunt in St John's. She is the third of my aunts to have resided there so I have been visiting the home over many years. I have always found the place welcoming and the staff pleasant. A good atmosphere, I just wish my mother has been in St John's when it was her time to enter a home. I picked on near me which was just about ok.