Care Homes Owned by Janes Care Homes in Bedfordshire

I would be very happy to recommend The Whitehouse carehome.

Dad always seems happy so i couldn't be happier.

Overall a good care home, small and comfortable. Situated in a town area. Staff are friendly and helpful. Clean and tidy, lovely garden for residents and staff. Bright and airy. Good communication between staff and families.

Dad has been at Friar's Lodge for over 8 years now. I cared for him at home for 7 years prior so it was a very difficult decision to have to make when vascular dementia took hold. Yet, I could not have been luckier than to find Lucy and her team. They know him well and his needs are not just met, but often anticipated. They are welcoming and friendly to visitors even when clearly busy.

Linda and Dave C

Wonderful staff who care deeply for the residents. It feels like they are part of our family in a way. Rooms are cosy, warm and ours set out with family artifacts.. My mother-in-law lived there for 6 years and she was very happy there, making many friends with the carers and management. Thank you from the bottom of our hearts for looking after mum.

The staff are always welcoming when I visit Dad, and the home itself is small enough that everyone feels like one big family. All the staff treat Dad with so much care, compassion, patience and dignity - nothing is too much trouble. There is an excellent staff to resident ratio, and always members of staff to assist if needed. The manager is amazing - so lovely, calm and approachable. She always keeps us informed and is very proactive at ensuring all of Dad's needs are catered for. Dad is very happy and settled at Friars Lodge, and we honestly believe he couldn't be at a better place.

Extremely efficient with communications. Very welcoming when we visit.

Staff so friendly and helpful. My husband has settled nicely and I can rest assured knowing he is well cared for. Lovely homemade meals and lots of tea and coffee surpluses too. Glad we found such a lovely care home.

My mother has been in Friars Lodge since June 2022, and we are so pleased we chose this home. We chat with the managers and staff whenever we're there. The continuity of staff is excellent - reflective of a stable, happy team. Mum is really well cared for. I get regular updates on even little things. They do craft, keep fit, take trips to the glorious park 2 minutes away and even Elvis comes every now and again! Their own rooms are lovely. The main room is light and sunny. The staff do their admin in the same room, so the residents are continually looked after. They work really well with the local surgery and other care staff. My brother and I are really pleased mum is being so well looked after.

Our Mum has been a resident at Friars Lodge for over 8 years. Despite the challenges that old age and dementia bring, we are confident as a family that she is well supported by staff who care for her and have been with her for many years.

Mum became a resident from August 2019 until she passed away 6 weeks ago. Following a hospital stay in May, her health rapidly declined, and it was very evident she was sadly approaching end-of-life. At this point, my relationship with the care manager and her deputy had all but completely broken down. We couldn't ask anything about Mum's deteriorating health without being met with an aggressive response. Even when Mum passed away, it was a phone call informing me that she had stopped breathing! Very cold with no words of sympathy offered. When we arrived to clear Mum's room, her name sign was even removed from the door whilst we were inside. Couldn't this have waited until after we left? No sympathy card was sent and no follow-up about her funeral. Sadly, as far as the management is concerned, Mum was merely a source of income, and when this was coming to an end, the manager displayed a complete lack of professionalism. A very sad end considering Mum had been resident there for almost 5 years.

Friars Lodge staff were very kind and obliging towards my mum and us as a family. I would go as far as to say that went above and beyond in trying to care for and accommodate my mum during a very difficult time in her life. I would not hesitate in recommending any relative putting their loved one into Friars Lodge as they will be safe and well looked after.

Mum has been resident in The White House for 1 year this month as she needs 24-hour care and supervision. We couldn't be happier with the care she is receiving. The management team are brilliant, between them and the seniors there isn't anything that can't be sorted. We are kept fully informed of what happens with Mum, we get regular newsletters, phone calls and emails. They have been fully supportive of us personalising her room so she feels at home and comfy. The range of activities on offer is good, they even have an external art and craft company come in to do sessions! They have also been doing planting in the garden getting it summer-ready which she loved. Mum has been on outings, gone for walks and been to Church, they have singers come in and they put on a great family and friends Christmas get-together with the residents. The staff team at The White House are all really friendly and good at what they do, they genuinely care and understand Mum well and she's happy there.

My Mum arrived here 3 days before Covid lock down, so the last 3/4 years have been a difficult time for everyone. The Staff were most helpful in helping with phone calls during quarantine, despite her hearing loss. They continue to be understanding and compassionate as her health/dementia deteriorate. They all seem like a happy team which adds to the positive atmosphere which we experience when we visit.

My mother is receiving good care and attention. The home is not purpose-built and does need some TLC.

My mum was on palliative care and bed bound. She had mixed levels of care, depending on who was working. She was on purée food but still given biscuits. She couldn't reposition herself in bed but was given a lidless cup. A little thought when dealing with her would have been helpful. Mum passed away at the end of October. Staff were very kind to her in her final days. I think the shortcomings were due to lack of training and guidance for staff, especially new staff.

My poor mum was a resident. Sadly she is no longer with us. The White House staff were amazing looking after my mum and the other residents. It is a tough job to do. I have nothing but 100% respect for the staff of the Whitehouse.

My friend seems to enjoy the meals at the home and has enjoyed a healthy life since living there.

My mother went in there in August 2022. They made her feel welcome and relaxed. She soon settled in there. They looked after her very well. She had a nice room overlooking the back of the home. She felt safe in there. Nothing was too much trouble for them. The staff were very caring with her. It is safe and secure in there. All the staff are brilliant. They also made me feel very welcome.