The White House

Eggington, Leighton Buzzard LU7 9PQ

The White House is a twenty-eight capacity care home from the Janes Care Home group, located in Eggington, just outside of Leighton Buzzard.

Experienced care workers pride themselves on efficient care that safeguards the well-being of each resident, at the same time as being dedicated to a friendly and satisfying living atmosphere, where residents enjoy numerous activities, social events and visits from loved ones.

Group: Janes Care Homes

Person in charge: Natalie Dennison (Manager)

Local Authority / Social Services: Central Bedfordshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 22

Shared Rooms: 3

Rooms with ensuite WC: 9

Weekly Charges Guide: Personal Care Single £675 – £775 , Personal Care Shared (per person) £575 – £675 (These prices are only a guideline, please contact The White House to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The White House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.5 (maximum of 10) for The White House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for The White House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.476 for The White House is calculated as follows: ( (194 Excellents x 5) + (107 Goods x 4) + (31 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 334 Ratings = 4.476

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.036 Points relating to the number of positive Reviews for The White House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 3 Reviews ÷ 5.6 Target = 0.536

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.5 The White House has a Review Score of 8.5 (8.512) from 28 Reviews


Average Ratings

  • Excellent
    17
  • Good
    10
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The White House?

  • Extremely LIKELY
    21
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The White House

  • Resident / Service User
    7
  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    6
  • Daughter-in-law of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • more

Found it hard to settle in. The staff were very kind.

How likely would you be to recommend The White House? Likely

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Average Rating:   3.8 out of 5

I would like to take a chance to say what a lovely home The White House is.
The people that look after you are so thoughtful and helpful.

How likely would you be to recommend The White House? Extremely Likely

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Average Rating:   5 out of 5

On the whole, everybody tried to help you. I find the toilet roll very poor and I use my own all the time. The manager tries very hard to please everyone.

How likely would you be to recommend The White House? Likely

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Average Rating:   4.6 out of 5

My Father has received excellent care during respite periods at The White House. He has Alzheimer's and is extremely anxious and frightened when he cannot see me or is left alone. The Manager and staff always make sure that wherever possible during the day he is not left on his own. They have untold patience with his repetitive questions and are totally professional making sure that he always feels safe and secure at all times.

How likely would you be to recommend The White House? Extremely Likely

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Average Rating:   4.4 out of 5

A caring and loving staff.

How likely would you be to recommend The White House? Extremely Likely

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Average Rating:   4.8 out of 5

I attended the home for an event they were holding. The home was very clean and smelled pleasant. The staff were welcoming and friendly.
I enjoyed the activities the home out on and would recommend the home to others.

How likely would you be to recommend The White House? Extremely Likely

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Average Rating:   5 out of 5

Very good care given. Food good. Home clean, all I wish for.

How likely would you be to recommend The White House? Extremely Likely

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Average Rating:   5 out of 5

The management and majority of the staff are excellent and cater for mum and dad's needs. I do feel at times that there is a shortage of staff and the residents can be left unmonitored for extended periods, that said I am aware that the management are trying to rectify this situation and I do feel that things are improving.
Overall I'm happy for my parents to be here.

How likely would you be to recommend The White House? Likely

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Average Rating:   3.7 out of 5

The White House staff supported during the last years of her life. The change of management had a huge positive impact on the level of customer service, and information received. Other key members of staff gave particular help to mum as an individual to address her needs and ours.

How likely would you be to recommend The White House? Likely

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Average Rating:   3.8 out of 5

Visited several times recently. Impressed by the standard of care and compassion. Room bright, clean and comfortable. We have no knowledge of the fees so cannot comment on value for money.

How likely would you be to recommend The White House? Extremely Likely

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Average Rating:   5 out of 5

My father has been there for nine months and has always been well looked after. We are pleased with all the staff but have seen a great improvement since the arrival of the manager.

How likely would you be to recommend The White House? Extremely Likely

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Average Rating:   3.9 out of 5

Big thanks. We are both very happy. Thank you to all staff and management. We are well looked after.

How likely would you be to recommend The White House? Extremely Likely

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Average Rating:   5 out of 5

Thank you very much for being so kind and taking care of my husband who is very happy.

How likely would you be to recommend The White House? Extremely Likely

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Average Rating:   5 out of 5

Staff very respectful to the residents. Very experienced staff and residents feel secure and well cared for.

How likely would you be to recommend The White House? Likely

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Average Rating:   4.2 out of 5

I was concerned leaving my mother as it was the first time she had been left anywhere on her own, the management and staff put my concerns to rest. I feel my mother enjoyed her stay. When I collected my mother she looked very well, which I was so happy about.

How likely would you be to recommend The White House? Extremely Likely

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Average Rating:   5 out of 5

I loved the party. The best song that I like is "That's Amore"!

How likely would you be to recommend The White House? Extremely Likely

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Average Rating:   4.8 out of 5

My mother's bedroom is always very clean and tidy. We have never had an issue with cleanliness. Thank you.

How likely would you be to recommend The White House? Extremely Likely

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Average Rating:   4.5 out of 5

I came to the home to an event they were having. It was really friendly and enjoyable, the staff were very helpful. The home has a great atmosphere and I would recommend it to others.

How likely would you be to recommend The White House? Extremely Likely

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Average Rating:   5 out of 5

The care our mother/ mother-in-law received in the last months were profound. Communication was excellent, nothing was too much trouble, always a warm heartfelt welcome.
My mother-in-law was in care at the White House for nearly two years over that period, as a family we saw constant progress. No one likes to put family loved ones into care, but to have reassurance that staff do the job with a passion is a big comfort.

How likely would you be to recommend The White House? Extremely Likely

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Average Rating:   4.6 out of 5

Staff excellent.

How likely would you be to recommend The White House? Extremely Likely

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Average Rating:   4 out of 5

Since the new managers arrival there has been a noticeable improvement in the care of my mother. The meeting and greeting on arrival for visiting is much more welcoming and the offer of tea and biscuits and comfortable seating arrangements in a quiet area is much appreciated.

How likely would you be to recommend The White House? Extremely Likely

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Average Rating:   3.7 out of 5

My mother moved into The White House two and a half years ago, just before her 82nd birthday. She has been very happy there and the staff have shown her a lot of love and kindness during that time. Her Parkinson's has now advanced so that she needs much more help from the carers, but the staff are doing their utmost to adapt to this new situation and are always happy to talk to me about current concerns and to answer questions during my frequent visits.

How likely would you be to recommend The White House? Likely

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Average Rating:   4 out of 5

The White House was recommended to us by a friend and we haven't been disappointed. It has a lovely homely atmosphere and the staff are excellent. dad has settled well and feels safe and cared for. We can relax in the knowledge that dad is being looked after.

How likely would you be to recommend The White House? Extremely Likely

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Average Rating:   5 out of 5

Most of staff very forthcoming with assisting my nan with care. All appear very friendly and approachable. My nan appears happy and content and express no concerns currently.

How likely would you be to recommend The White House? Extremely Likely

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Average Rating:   4.7 out of 5

I have always been impressed with The White House. My mother has been a resident for over a year. She is very happy to reside there. The staff are extremely kind, always happy and seem to really care about the residents. The location is really nice, in a quiet village with local amenities.

How likely would you be to recommend The White House? Extremely Likely

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Average Rating:   5 out of 5

My family and myself are so happy with the White House as they have made my dads stay with them so nice. Its a weight off our minds when we leave him we know he is being looked after how we would want him to be and he is very safe. The staff see to his every needs and it has made our worries of him much less, knowing he is fine when we are not there.

How likely would you be to recommend The White House? Extremely Likely

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Average Rating:   4.6 out of 5

The care provided for mum is first class. The home is kept clean and in particular mum's room is cleaned daily. The housekeeping in respect of laundry and clothing could be improved. I often find clothes belonging to other residents in my mothers room. Her wardrobe and clothes drawers are always in need of tidying up. The most important part of the home being the personal care of my mother has been excellent for over 5 years.

How likely would you be to recommend The White House? Extremely Likely

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Average Rating:   4.3 out of 5

The overall care is satisfactory, but it does seem that the staff do very long shifts, sometimes back to back. Due to this things seem to get overlooked, like removing dentures, hearing aids, to which my mother-in-law has had two sets of dentures lost, her hearing aid washed and brace, to which we had to flag up! Management are poor and communication is very poor. The general staff we feel are good.

How likely would you be to recommend The White House? Neither Unlikely or Likely

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Average Rating:   3.2 out of 5

Michala Taylor, Manager at The White House responded to this review on 01 Dec 2015:

We are sorry to hear that Mr Flitton believes we are not meeting the standards we set ourselves, since receiving this review we have invited Mr Flitton and his wife to a meeting to discuss the concerns held and to plan a way forward. From this meeting we have come to an agreement on changes to Mr Flitton's loved ones care plan and we sincerely hope that this will show the improvements we are looking for.

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Awards / Recognitions

September 2014

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