Care Homes Owned by Peverel Court Care

Reply from Mibell Hernandez, Registered Manager at Bartlett's Residential Care HomeDear Katherine, Thank you so much for taking the time to share such a thoughtful and reassuring review. We truly appreciate you trusting Bartlett's with your Nan's care, especially knowing how difficult that decision can feel.
It means a great deal to hear that from the very beginning you felt welcomed, supported and reassured. Your kind words about our team, the home environment, food and activities reflect the care and dedication our staff bring to their roles every day. Providing a warm, safe and enriching home where residents are treated with dignity and kindness is always our priority.
We are delighted to know your Nan is happy and well supported, and that you feel confident she is in excellent hands. Thank you again for your lovely feedback, it is incredibly encouraging for the whole team.

Reply from Mibell Hernandez, Registered Manager at Bartlett's Residential Care HomeThank you so much for sharing such a lovely review. We are delighted to hear that your mum has settled in well and is feeling happy in her new home. Knowing that she is enjoying both the care and the activities means a great deal to our whole team.
Your kind words about our staff will be especially appreciated. Creating a positive, supportive and engaging environment where residents feel cared for, respected and able to enjoy each day is at the heart of what we do.
We're also pleased to hear that your mum is enjoying the surroundings, the outdoor space and the variety of activities on offer. From everyday moments to the more unexpected experiences, our aim is always to bring interest, enjoyment and a real sense of life into the home.
Thank you again for your thoughtful feedback and for trusting us with your mum's care.

Reply from Mibell Hernandez, Registered Manager at Bartlett's Residential Care HomeThank you very much for sharing your kind feedback. We are so pleased to hear that your mother has been happy at Bartlett's since joining us, and that you feel confident in the care and support she receives.
Your words about our team will mean a great deal to them. Providing attentive, compassionate care and creating opportunities for residents to continue enjoying life, from theatre visits to trips to local garden centres, is central to what we strive for.
We are delighted that your mother is enjoying her time with us and that her needs are being met with care and thoughtfulness. Thank you again for your trust and for taking the time to write such a generous review.

Reply from Fran Torres, Registered Manager at Merryfield House Nursing HomeThank you for taking the time to share such a thoughtful review.
We're really pleased to hear how supported and reassured you feel, and that the care your husband is receiving has met your expectations. Caring for someone living with advanced dementia requires deep compassion, understanding and respect, and your words will mean a great deal to the whole team.
We're especially glad to hear that you've found communication to be strong and supportive. Working closely with families and offering empathy, openness and reassurance is central to how we care.
Thank you for trusting Merryfield with your husband's care. We're honoured to support you both.

Reply from Hope Time, Registered Manager at Stone House Nursing HomeThank you for sharing such a moving and thoughtful review. It truly means a great deal to everyone at Stone House.
We're very sorry that your father joined us during such a difficult and emotional time for your family, and we're honoured that you trusted our team to support you all through that period. To hear that you felt treated with care, sensitivity and genuine warmth is incredibly meaningful.
We're so pleased that your father is settling in and that you have felt welcomed and supported as a family. Creating a home where people feel comforted, respected and truly cared for is at the heart of what we do, and your words will mean a great deal to our team.
Thank you for your kind feedback and for placing your trust in Stone House.

Reply from Fran Torres, Registered Manager at Merryfield House Nursing HomeThank you for sharing such a lovely review.
We're delighted to hear that your dad's birthday was made special and that you were able to celebrate together in that way. Creating meaningful moments and helping families mark important occasions is something our team truly enjoys, so your feedback will mean a great deal to them.
It's wonderful to hear that the tea party, decorations and cake helped create a memorable day, and that you felt the care and attention extended not only to your dad but to all residents.
Thank you for trusting us with your dad's care and for taking the time to share your experience.

Reply from Mibell Hernandez, Registered Manager at Bartlett's Residential Care HomeThank you so much for sharing your experience and for such a thoughtful review. We're delighted to hear that you are now feeling settled and comfortable at Bartlett's, and that your room and surroundings are working well for you both.
It's lovely to know that you're enjoying the garden and being able to step straight outside to walk and spend time in such a peaceful setting. We're also very grateful for your kind words about our team. Providing warm, attentive and respectful care is always our priority, and your feedback will mean a great deal to everyone who looks after you.
Thank you again for taking the time to write such a generous message. We're so pleased to have you both as part of our family.

Reply from Preet Shergill, Associate Director at Bartlett's Residential Care HomeThank you for taking the time to share such a thoughtful review. It means a great deal to the whole team at Bartlett's.
We're truly pleased to hear how well your dad has settled and that he regularly tells you how happy he is. Helping people feel welcomed, comfortable and at home from the very beginning is something our team cares deeply about, and your words will mean a lot to them.
It's lovely to hear that bringing familiar furniture and possessions helped make his room feel homely, and that he's enjoying both the social side of dining and the meals. Our care and kitchen teams work closely to make mealtimes something residents genuinely look forward to.
We're also delighted that the rural setting and outdoor spaces are bringing him enjoyment. Being able to spend time outside and connect with nature is a special part of life at Bartlett's.
Just as importantly, we're pleased that you feel welcomed, supported and reassured. Thank you for your trust in our team.