Bartlett's Residential Care Home

Portway Road, Stone, Aylesbury HP17 8RP

Bartlett's Residential Care Home, Aylesbury, Buckinghamshire
Bartlett's Residential Care Home, Aylesbury, Buckinghamshire
Bartlett's Residential Care Home, Aylesbury, Buckinghamshire

Set in an 1856 Victorian country house, Bartlett’s Residential Care Home provides a retreat for older people who can reside safe in the knowledge that their personal and social needs will be catered for.

Previously a house for the Bartlett family when they were High Sheriffs of Buckinghamshire, then a school, the property offers over 18 acres of private tranquil parkland with exceptional views of The Chilterns Area of Outstanding Natural Beauty.

Residents at Bartlett’s receive round the clock personal care and are assisted as much or as little as they like. They have open and evolving care plans to provide individual, effective and reliable care. This provides peace of mind for residents and their relatives alike.

Bartlett’s fully furnished, en-suite bedrooms offer an electric bed, television, call bell, telephone and Sky TV. The home has wireless internet connection and an iPad tablet and Apple TV to enable regular communication between residents and their long distant relatives.

In October 2017, a beautiful new wing at Bartlett’s was launched. Be one of the first to view the 12 new premium rooms, library, cinema and new landscape gardens.

Library - With a diverse selection of titles our new library, together with reading groups, will offer all our residents at Bartlett’s an inspiring and comfortable new facility. History, contemporary biographies, thoughtful non-fiction as well as novels, all the books are considered for residents and their conditions helping them keep mentally active and motivate conversation.

Home Cinema - Dedicated film screenings in our customised on-site cinema room. An exclusive room designed specifically for residents and the conditions we support them with. With sound and vision considerate to residents, the new cinema will screen a range of films – from classics to popular films of today.

Group: Peverel Court Care

Person in charge: Mibell Hernandez (Registered Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Spanish; Castilian, Hindi, Polish, Portuguese, Shona

Single Rooms: 50

Rooms with ensuite WC: 48

Weekly Charges Guide: Personal Care Single £950 – £1250 (These prices are only a guideline, please contact Bartlett's Residential Care Home to find out the exact price for your requirements.) (These prices are only a guideline, please contact Bartlett's Residential Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Bartlett's Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 18 Oct 2017

All bedrooms are fully furnished, have en-suites and come equipped with an electric bed, TV, call bell, telephone and a Sky TV facility. The home has a wireless internet connection throughout for use by both residents and relatives.

Reviews

9.8 Bartlett's Residential Care Home has a Review Score of 9.8 (9.810)

The Review Score of 9.8 (maximum of 10) for Bartlett's Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 42 Reviews over all time. This Average Rating is also the rating value for Bartlett's Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.81 for Bartlett's Residential Care Home is calculated as follows: ( (406 Excellents x 5) + (84 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 495 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Bartlett's Residential Care Home is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 20 Reviews ÷ 10 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    35
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bartlett's Residential Care Home?

  • Extremely LIKELY
    40
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bartlett's Residential Care Home

  • Daughter of Resident/Service User
    12
  • Son of Resident/Service User
    6
  • Granddaughter of Resident/Service User
    4
  • Resident / Service User
    4
  • Volunteer
    4
  • more

Always greeted by warm, friendly staff on every visit. Never seen the home untidy or unclean. The staff are exceptional and all genuinely care for every resident. We visited other homes before and this stood out for being so much better in every way.

Entertainment and events are always being arranged, whilst individuals' needs are met. The grounds and surrounding area are beautiful for residents, sitting out in summer and looking onto in bad weather to see horses and manicured lawns. Beautiful.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father in law has settled happily into Bartlett's and calls it home.
He is well looked after, in beautiful surroundings and surrounded by thoughtful, caring and well-trained staff.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Most important the staff always use my wife's name. She has improved in appearance and mood, even making jokes with family. The home is so so clean and m wife's room could not be better. We always seem to be offered tea, biscuits or cake. My wife and I both feel at home at Bartletts Residential Care Home. The standard is excellent.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt has now lived at Bartlett's for slightly over 4 years. I have always found that all the staff treated her as an individual and are respectful of her room being her home and look after her and her belongings with respect. She is treated with dignity and care and consulted about changes in routine and allowed to alter her routine when she is having a more difficult day and may want to stay in her room, or not get up. Although they will try to persuade her, they know when to stop. Her room is quite big and airy and she has some of her own furniture and belongings. I am always welcomed whenever I visit, it is her home and I can call in at any time. It is a very welcoming caring home.
My aunt often says how lovely the home is, how much she likes the staff and most especially how lovely the food is.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jill Timms, Quality Assurance Manager at Bartlett's Residential Care Home responded to this review on 08 Aug 2017:

Thank you Frances, for your very positive feedback about Bartlett's, we really appreciate it. It is a pleasure to be able to care for your Aunt. Mibell, the Manager is on leave, so I am responding in her place. Thank you again.

My mother is well cared for at Bartlett's Residential Care Home. The staff are very friendly and helpful. The surroundings are very nice with very pleasant views. I would not hesitate to recommend this care home.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We had to make the decision to put my grandad in a home. He is very special to us so it had to be a good one as his dementia got worse and he kept falling. We visited half a dozen and this was head and shoulders above the rest - no comparison.
It hasn't let us down - it is so homely we're always made to feel welcome they have events/activities on all the time and look after my grandad amazingly well. We love being involved and they keep me well informed about his health and we really couldn't wish for more. I would recommend this home in a heartbeat and the staff are so friendly and they bend over backwards to make him happy and safe. In my opinion, I don't think you could find better.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Nan is extremely happy at Bartlett's care home.
All the staff are so wonderful - friendly and caring.
I wouldn't recommend any other care home.
The care home is a very happy environment with so many activities going on to entertain the residents.
The home is always clean and tidy and my nan always talks about how wonderful the food is.
Thank you, Bartlett's.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely view overlooking the Chiltern Hills.
Great surroundings in an old large family home.
Excellent staff and management providing a great standard of support. Clean, with a great standard of cleanliness.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother in law was at the home for 3 years.
She was well looked after in every respect.
The staff were excellent, nothing was too much trouble.
Unfortunately, she passed away on 2nd July this year but her care during her final days was second to none.
The home is in a beautiful setting and her accommodation was also second to none.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care with compassion.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother went into Bartlett's Residential Care Home when she was 100 years old after she had a fall at home and broke her hip. We did not think that she would live for long after the operation as she was in a bad way. However, due to the high level of care that she received in the home, she lived until she was 103 years old and recently passed away. I cannot praise the staff enough for the wonderful care she received and for the entertainment provided and the superb food supplied which is cooked fresh every day by the chef. I would thoroughly recommend Bartlett's Residential Care Home to anyone looking for a superior home.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care my Granddad has received since joining Bartletts has been wonderful. The work these guys do in Bartletts is truly amazing. Sometimes care homes don't have the best reputations and I will be completely honest, personally having had no experience with care homes previously, this was what I expected to happen across most of them. This couldn't have been further from the truth with Bartletts. They are patient, fragile, understanding, and complete experts in their fields. Another thing I love about Bartletts is, being a visitor myself, the way we are treated. Nothing is too much trouble and you feel like you are getting special treatment, but that's just the way they treat everyone.

I couldn't recommend Bartletts any higher for anyone considering care homes, especially for people with Dementia.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care home always seems a happy environment. Residents, in general, seemed to be looked after. It seems clean and tidy.Dinner time always appears popular!

How likely would you be to recommend Bartlett's Residential Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff at Bartlett are incredible. I have never in my life seen staff willingly want to work with passion, love and care. It is more than just impressive. Similarly, the clients of the home seemed jolly and one of them is even childlike because of happiness. At this awards ceremony each and every client was appreciated for their day-to-day contributions, whether it was telling a joke, history lessons, story telling, baking knowledge. It's the little things that are appreciated amongst the big things.
I loved being part of it!

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

The staff were all very welcoming and friendly towards the residents and all visitors. I was very impressed by the helpful attitude of the staff and management. During my time with the staff, They helped me around the home and gave me necessary information to allow me to interact with the residents during my volunteer work.
The staff were all very patient with the residents, even when they repeated themselves over and over again. That's what I like most about the residential home. Also, the home itself was kept very clean and the facilities provided were excellent.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are always very welcoming when I visit and there is a very calm and smiley atmosphere. My friend is well looked after, kept clean and tidy and staff come quickly when called on the bell. I was impressed with the variety of entertainment offered, such as art classes and on two occasions I was able to attend fascinating talks on early London by an archaeologist. On the afternoon when I visit, I am always offered tea/coffee and cake. Great care is taken to ensure my friend does not have a fall.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was transferred from a care home in West Sussex to Bartlett's in November. My mum is so happy here.
All the staff are so kind, friendly and caring. They are brilliant. I can't praise them enough.
As a family, we are all so very pleased and content with Bartlett's.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Invited to role play. On arrival, I was well received by staff to a building that was pristine in all respects. The arrangements for my presentation of gifts was slick and well thought out for quickness of distribution giving me an opportunity for short conversations with the majority of residents. All able residents were seated around a long table wearing Xmas hats and the room decorated in the festive spirit. Additionally, there was a buffet tea party, radio songs and music and later a visiting female singer and creating a family atmosphere. After my play role, I was invited to sit and enjoy the buffet and gave me the opportunity as an outsider to see how the staff carried out their duties. Their attitude indicated a very caring workforce that generated great trust of the residents with every need catered for. I left the building pleased to see that staff and residents were very much a big happy family with no resentments.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We viewed a number of residential care homes in the area. Bartlett's stood out hands down - not only in the level of accommodation (we often speak of it being akin to a hotel - in building with wonderful grounds, decor, furniture, and not to speak to of the meals!) but also in the approach and manner of the staff. My Grandfather has been resident since July 2016, and we can not be happier with how he has settled and the level of care received. From early-on he referred to Bartlett's as his new home, which said a great deal. Most importantly, though, we as a family take great comfort in knowing that he is being genuinely cared for by staff that excel in everything that they do. The staff at Bartlett's are truly excellent!

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Just a lovely place to visit. It's very clean, has lovely views, comfortable rooms. Charming staff and all staff cheerful and helpful. When I visited as one of the poppy sellers for the British Legion the residents had made some poppies of felt and were decorating fir cones with paint and glitter for decorating the place for Christmas. My friend who I popped in to see while there showed me some paintings she had done and read me a poem she had been encouraged to write. I was offered a cup of tea while there too. My friend was happy there and loved watching the birds in the grounds, from a nice window seat by a big window.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My mother is extremely well cared for. She is happy and safe. The staff are always around to see that the residents are safe. The activities are excellent and she has taken part. They have got her to play a keyboard something she hasn't done for years. I am relieved and happy for her to be at Bartlett's Residential Home.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always clean and tidy (high standards) Staff are very pleasant and helpful. Entertainment for the residents. Excellent meals. Residents kept clean and tidy.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I loved my stay at Bartlett's, staff are very loving, caring and friendly.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My daughter and myself came to look around and was pleased with the obvious care that was available so I came here straight from hospital and the care and attention that I received was top quality. The food is marvellous and a very good choice. Nothing is too much trouble for all the staff.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After looking at three homes Bartlett's was miles better than the other two. The home stands in it's own grounds, with fantastic views up to the Chiltern Hills, with it's grounds in immaculate condition. The home has all rooms en-suite and they are really clean and fresh. There are activities going on most days, and finally, the staff - I cannot praise them enough on how friendly they are, and making the residents feel very happy in their latter days of life. I would have no trouble recommending Bartlett's in the future, to somebody who is looking for a 5 star home for their parent.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandmother has been a resident at Bartlett's Nursing Home for 3 years now. The staff are extremely friendly and very accommodating.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit monthly with a volunteer from the church to take a Communion Service. We are always made welcome and treated with respect and we witness the same attitude towards the residents. The environment is beautifully kept and there is a relaxed atmosphere of calm.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Rooms: Excellent

Very friendly reception every time we visit. Our friend is well looked after (and so are we). Always someone around to offer help and always with a smile. Don't know how much this service costs.

How likely would you be to recommend Bartlett's Residential Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

This is a very pleasant home, large Victorian house with a modern addition. It has some large rooms facing south with excellent views, the north facing rooms are a bit dark. The grounds are extensive with trees and facilities for residents to sit outside and enjoy the view. dining rooms are pleasant, and civilised, particularly in the new wing. The staff are caring and always helpful and events are organised, the home being particularly anxious to involve the local community.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

The home is in a lovely old house and feels quite homely. It is light, clean, well organised and has friendly staff. The food is varied and drinks too are frequent and good. I particularly appreciate the afternoon and mornings tea/coffee breaks with biscuits and cake. The rooms are warm and well appointed. The dining room is a little small but adequate. The lounge has a large TV and books and games. The security is reassuring and the views outside the home are very nice and the social activities are appreciated.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Bartlett's was a real find, perfect for mum, as it was just like her home. Period features, large grounds etc. When ever we visit, there are always staff present. A family member said it is more like a hotel than a care home. We are all delighted.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Bartlett's is always bright and fresh. The staff are always welcoming, friendly and attentive to visitors and residents a like. Sterling efforts are made to keep residents entertained and stimulated. All of my mother's key personal needs are well catered for and documented. In an ideal world, where carers are not pushed for time, secondary issues such as dealing with facial hair, and soup/gravy stains could be covered. Overall, I never have a single qualm about leaving mum in Bartlett's care. When/if the time comes, I'll be putting my own name down for a place at Bartlett's.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Bartlett's is a lovely, well cared for home. The staff always treat the residents and family visitors with great respect. The staff are well trained and very knowledgeable about the care that they give. Great attention is given to keeping the residents well looked after and happy. The staff are always happy and cheerful and nothing is too much trouble. A good programme of activities is provided every day of the week. I am so glad that I chose Bartlett's for my mother's care.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is happy at Bartlett's, she says it is like being on holiday, and that everyone is very friendly. Although she doesn't remember what she has been doing, she always seems to have had a good time. We are equally impressed; everyone we meet is cheerful and welcoming. We always enjoy the meals that we have with mum - the food is delicious and the surroundings lovely.
It would be good to know how often mum has a bath - perhaps a record could be kept in her file. I know it is difficult, because she no longer remembers herself; it would be necessary to convince her that it was 'bath night'.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Amazing staff who always make all visitors very welcome and make young children happy to visit elderly relatives. Very good communication between staff and the patients family. Staff always appear to show great care and love towards my grandmother even when she is having one of her "difficult" moments. Food and cleanliness always of a very high standard. Thank you for all your help over the years.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father has been at Bartletts for just or 10 months. It took 3-6 months for him to settle and feel 'at home' but the staff played a big part in helping him. He has always been treated with respect, understanding, patience and kindness. He has had several falls so the staff know to keep an eye on him and offer support, whilst trying not to restrict him or take away his independence. He prefers not to spend too much time downstairs so spends a lot of time in his room doing his jigsaws - often with the help of the staff who pop in and out. Visitors are always made welcome and offered refreshments.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Beautiful home, in lovely grounds. Ideal for a sit outside with my mum in the summer. Very caring, supportive staff to the residents and their relatives/visitors.
Extremely patient with Dementia residents.
If anything my mother has improved since being at Bartletts, probably because she doesn't have to remember to take her medication regularly because she is given it at the correct times of day.
I am very happy with her being here, although a little expensive.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been a resident for over 5 years. At first she had mild dementia but this has deteriorated and is now quite severe. She is happy there and is always treated with the utmost kindness. Nothing is too much trouble for the staff. Many do their very best to entertain her and she easily laughs at their antics.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My mother has been in Bartlett's Residential Home for over four years now. She has been looked after very well. If there are any medical concerns these are attended to quickly. We visit weekly, and are always made very welcome by the staff. There are always carers around if you need to speak to someone. Last month she celebrated her 100th birthday there, and the staff brought her a cake. We all celebrated together in her room. I would not hesitate in recommending Bartlett's Residential Home.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

I was extremely grateful to the staff at Bartletts. My mum had to move in a hurry and they made it all so easy. The staff are so welcoming and helpful and nothing is too much trouble. I would definitely recommend Bartletts Residential Home to anyone.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Excellent service and care.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at the home have shown a good level of care and patience for my mother. Who is not always a cooperative resident. The management have organised two recent hospital visits, including quickly organising replacement transport when the organised transport that arrived was unsuitable. The home is kept clean and the food is certainly acceptable if not superb. Activities could be better organised throughout the home.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Mibell

Mibell Hernandez

Job Title: Registered Manager

Joined: 2013

Description:

Mibell has been Deputy Manager of a sister Nursing Home in the Peverel Court Care Home Group for many years and has recently been promoted to Manager at Bartlett's Residential Home.

Mibell leads her staff team and takes care of the residents of Bartlett's with skill, knowledge, sensitivity, professionalism and a genuine care for all.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Bartlett's Residential Care Home