Bartlett's Residential Care Home

The care my Granddad has received since joining Bartletts has been wonderful. The work these guys do in Bartletts is truly amazing. Sometimes care homes don't have the best reputations and I will be completely honest, personally having had no experience with care homes previously, this was what I expected to happen across most of them. This couldn't have been further from the truth with Bartletts. They are patient, fragile, understanding, and complete experts in their fields. Another thing I love about Bartletts is, being a visitor myself, the way we are treated. Nothing is too much trouble and you feel like you are getting special treatment, but that's just the way they treat everyone.

I couldn't recommend Bartletts any higher for anyone considering care homes, especially for people with Dementia.

The care home always seems a happy environment. Residents, in general, seemed to be looked after. It seems clean and tidy.Dinner time always appears popular!

The staff at Bartlett are incredible. I have never in my life seen staff willingly want to work with passion, love and care. It is more than just impressive. Similarly, the clients of the home seemed jolly and one of them is even childlike because of happiness. At this awards ceremony each and every client was appreciated for their day-to-day contributions, whether it was telling a joke, history lessons, story telling, baking knowledge. It's the little things that are appreciated amongst the big things.
I loved being part of it!

The staff were all very welcoming and friendly towards the residents and all visitors. I was very impressed by the helpful attitude of the staff and management. During my time with the staff, They helped me around the home and gave me necessary information to allow me to interact with the residents during my volunteer work.
The staff were all very patient with the residents, even when they repeated themselves over and over again. That's what I like most about the residential home. Also, the home itself was kept very clean and the facilities provided were excellent.

Staff are always very welcoming when I visit and there is a very calm and smiley atmosphere. My friend is well looked after, kept clean and tidy and staff come quickly when called on the bell. I was impressed with the variety of entertainment offered, such as art classes and on two occasions I was able to attend fascinating talks on early London by an archaeologist. On the afternoon when I visit, I am always offered tea/coffee and cake. Great care is taken to ensure my friend does not have a fall.

My mother was transferred from a care home in West Sussex to Bartlett's in November. My mum is so happy here.
All the staff are so kind, friendly and caring. They are brilliant. I can't praise them enough.
As a family, we are all so very pleased and content with Bartlett's.

Invited to role play. On arrival, I was well received by staff to a building that was pristine in all respects. The arrangements for my presentation of gifts was slick and well thought out for quickness of distribution giving me an opportunity for short conversations with the majority of residents. All able residents were seated around a long table wearing Xmas hats and the room decorated in the festive spirit. Additionally, there was a buffet tea party, radio songs and music and later a visiting female singer and creating a family atmosphere. After my play role, I was invited to sit and enjoy the buffet and gave me the opportunity as an outsider to see how the staff carried out their duties. Their attitude indicated a very caring workforce that generated great trust of the residents with every need catered for. I left the building pleased to see that staff and residents were very much a big happy family with no resentments.

We viewed a number of residential care homes in the area. Bartlett's stood out hands down - not only in the level of accommodation (we often speak of it being akin to a hotel - in building with wonderful grounds, decor, furniture, and not to speak to of the meals!) but also in the approach and manner of the staff. My Grandfather has been resident since July 2016, and we can not be happier with how he has settled and the level of care received. From early-on he referred to Bartlett's as his new home, which said a great deal. Most importantly, though, we as a family take great comfort in knowing that he is being genuinely cared for by staff that excel in everything that they do. The staff at Bartlett's are truly excellent!

Just a lovely place to visit. It's very clean, has lovely views, comfortable rooms. Charming staff and all staff cheerful and helpful. When I visited as one of the poppy sellers for the British Legion the residents had made some poppies of felt and were decorating fir cones with paint and glitter for decorating the place for Christmas. My friend who I popped in to see while there showed me some paintings she had done and read me a poem she had been encouraged to write. I was offered a cup of tea while there too. My friend was happy there and loved watching the birds in the grounds, from a nice window seat by a big window.

My mother is extremely well cared for. She is happy and safe. The staff are always around to see that the residents are safe. The activities are excellent and she has taken part. They have got her to play a keyboard something she hasn't done for years. I am relieved and happy for her to be at Bartlett's Residential Home.

Always clean and tidy (high standards) Staff are very pleasant and helpful. Entertainment for the residents. Excellent meals. Residents kept clean and tidy.

I loved my stay at Bartlett's, staff are very loving, caring and friendly.

My daughter and myself came to look around and was pleased with the obvious care that was available so I came here straight from hospital and the care and attention that I received was top quality. The food is marvellous and a very good choice. Nothing is too much trouble for all the staff.

After looking at three homes Bartlett's was miles better than the other two. The home stands in it's own grounds, with fantastic views up to the Chiltern Hills, with it's grounds in immaculate condition. The home has all rooms en-suite and they are really clean and fresh. There are activities going on most days, and finally, the staff - I cannot praise them enough on how friendly they are, and making the residents feel very happy in their latter days of life. I would have no trouble recommending Bartlett's in the future, to somebody who is looking for a 5 star home for their parent.

My grandmother has been a resident at Bartlett's Nursing Home for 3 years now. The staff are extremely friendly and very accommodating.

I visit monthly with a volunteer from the church to take a Communion Service. We are always made welcome and treated with respect and we witness the same attitude towards the residents. The environment is beautifully kept and there is a relaxed atmosphere of calm.

Very friendly reception every time we visit. Our friend is well looked after (and so are we). Always someone around to offer help and always with a smile. Don't know how much this service costs.

This is a very pleasant home, large Victorian house with a modern addition. It has some large rooms facing south with excellent views, the north facing rooms are a bit dark. The grounds are extensive with trees and facilities for residents to sit outside and enjoy the view. dining rooms are pleasant, and civilised, particularly in the new wing. The staff are caring and always helpful and events are organised, the home being particularly anxious to involve the local community.

The home is in a lovely old house and feels quite homely. It is light, clean, well organised and has friendly staff. The food is varied and drinks too are frequent and good. I particularly appreciate the afternoon and mornings tea/coffee breaks with biscuits and cake. The rooms are warm and well appointed. The dining room is a little small but adequate. The lounge has a large TV and books and games. The security is reassuring and the views outside the home are very nice and the social activities are appreciated.

Bartlett's was a real find, perfect for mum, as it was just like her home. Period features, large grounds etc. When ever we visit, there are always staff present. A family member said it is more like a hotel than a care home. We are all delighted.

Bartlett's is always bright and fresh. The staff are always welcoming, friendly and attentive to visitors and residents a like. Sterling efforts are made to keep residents entertained and stimulated. All of my mother's key personal needs are well catered for and documented. In an ideal world, where carers are not pushed for time, secondary issues such as dealing with facial hair, and soup/gravy stains could be covered. Overall, I never have a single qualm about leaving mum in Bartlett's care. When/if the time comes, I'll be putting my own name down for a place at Bartlett's.

Bartlett's is a lovely, well cared for home. The staff always treat the residents and family visitors with great respect. The staff are well trained and very knowledgeable about the care that they give. Great attention is given to keeping the residents well looked after and happy. The staff are always happy and cheerful and nothing is too much trouble. A good programme of activities is provided every day of the week. I am so glad that I chose Bartlett's for my mother's care.

My mother is happy at Bartlett's, she says it is like being on holiday, and that everyone is very friendly. Although she doesn't remember what she has been doing, she always seems to have had a good time. We are equally impressed; everyone we meet is cheerful and welcoming. We always enjoy the meals that we have with mum - the food is delicious and the surroundings lovely.
It would be good to know how often mum has a bath - perhaps a record could be kept in her file. I know it is difficult, because she no longer remembers herself; it would be necessary to convince her that it was 'bath night'.

Amazing staff who always make all visitors very welcome and make young children happy to visit elderly relatives. Very good communication between staff and the patients family. Staff always appear to show great care and love towards my grandmother even when she is having one of her "difficult" moments. Food and cleanliness always of a very high standard. Thank you for all your help over the years.

I am very pleased with Bartlett's standard of care of my elderly aunt for whom I have responsibility. She is cared for in a way which maintains her maximum involvement in decisions and maintains her independence as much as possible. I am impressed with the consistency of care. There always seem to be an adequate number of staff who make time to talk with and socialise with the residents and the staff turnover is minimal/infrequent, making for good relationships with residents and relatives (hopefully this means they are also happy in their work too!).

My father has been at Bartletts for just or 10 months. It took 3-6 months for him to settle and feel 'at home' but the staff played a big part in helping him. He has always been treated with respect, understanding, patience and kindness. He has had several falls so the staff know to keep an eye on him and offer support, whilst trying not to restrict him or take away his independence. He prefers not to spend too much time downstairs so spends a lot of time in his room doing his jigsaws - often with the help of the staff who pop in and out. Visitors are always made welcome and offered refreshments.

Beautiful home, in lovely grounds. Ideal for a sit outside with my mum in the summer. Very caring, supportive staff to the residents and their relatives/visitors.
Extremely patient with Dementia residents.
If anything my mother has improved since being at Bartletts, probably because she doesn't have to remember to take her medication regularly because she is given it at the correct times of day.
I am very happy with her being here, although a little expensive.

My mother has been a resident for over 5 years. At first she had mild dementia but this has deteriorated and is now quite severe. She is happy there and is always treated with the utmost kindness. Nothing is too much trouble for the staff. Many do their very best to entertain her and she easily laughs at their antics.

My mother has been in Bartlett's Residential Home for over four years now. She has been looked after very well. If there are any medical concerns these are attended to quickly. We visit weekly, and are always made very welcome by the staff. There are always carers around if you need to speak to someone. Last month she celebrated her 100th birthday there, and the staff brought her a cake. We all celebrated together in her room. I would not hesitate in recommending Bartlett's Residential Home.

I was extremely grateful to the staff at Bartletts. My mum had to move in a hurry and they made it all so easy. The staff are so welcoming and helpful and nothing is too much trouble. I would definitely recommend Bartletts Residential Home to anyone.

Excellent service and care.

The staff at the home have shown a good level of care and patience for my mother. Who is not always a cooperative resident. The management have organised two recent hospital visits, including quickly organising replacement transport when the organised transport that arrived was unsuitable. The home is kept clean and the food is certainly acceptable if not superb. Activities could be better organised throughout the home.