What types of Care is Bartlett's Residential Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Bartlett's Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bartlett's Residential Care Home to the centre of Aylesbury?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Bartlett's Residential Care Home, Portway Road, Stone, Aylesbury, Buckinghamshire HP17 8RP

Review from Sally M (Wife of Resident) published on 15 July 2025
Submitted via Postal Card • Report

Overall Experience

The care of my husband over the last 19 months has ben beyond excellent.
I never had concerns for any aspect of his care & cannot recommend Bartlett's highly enough at every level.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynn A (Daughter of Resident) published on 10 July 2025
Submitted via Website • Report

Overall Experience

Mum has been a resident at Bartletts for nearly 4 years now; in that time her Alzheimer's has slowly continued to eroded her memory, mobility and cognitive function but despite this she continues to be very happy there. The staff are very caring and encourage Mum to join in the many activities they

have each day. Eating has become a little challenging for her and so meals are adapted so that she can more easily pick food up with her fingers. When Mum first moved into Bartletts she loved to walk around outside in the beautiful grounds; a feature that is particularly outstanding at Bartletts. She is now wheelchair-bound and we are not sure how much she can see but she is appreciative of the kind, compassionate and loving care she receives every day. As a family, it gives us such peace of mind to know that Mum is being so well cared for; a cherished resident. I really wish that Mum wasn't having to go through this deterioration but she is in the best possible place for 24/7 quality care

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Donna B (Daughter-in-law of Resident) published on 27 May 2025
Submitted via Postal Card • Report

Overall Experience

My mother-in-law is very happy here. She has settled in well and has made many friends. She has enjoyed all of the activities and trips out, especially bowling, which she has never done in her life. The staff are all very caring and friendly, and it's nice to know she has nothing to worry about and

is taken very good care of. The food is always very good and the amenities are excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L F (Daughter of Resident) published on 29 April 2025
Submitted via Website • Report

Overall Experience

Bartletts is a highly esteemed facility, maintained to the highest standards. Its serene environment is truly magnificent. The staff at every level are committed to delivering exceptional care and service. My mother has been a resident for nearly two years, and her physical and mental wellbeing has

notably improved due to their excellent care. The food provided is of outstanding restaurant quality which she very much enjoys. The activity coordinators excel in offering a diverse range of activities tailored to residents' abilities and organize remarkable excursions. It brings considerable peace of mind knowing that mum is in a safe, secure environment and is receiving attentive and compassionate care. The team at Bartletts is exceptionally accommodating and creates a warm and familial atmosphere. Bartletts is distinguished by its exceptional staff and dedicated service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K L (Daughter of Resident) published on 1 April 2025
Submitted via Website • Report

Overall Experience

It never ceases to amaze me how welcoming and positive the atmosphere is at Bartletts. The staff are always friendly, accommodating and supportive. There is always something going on to keep residents entertained and it's a delight to see my mother engaged with the activities.
She enjoys excellent

care and attention and is clearly very happy. We couldn't ask for more.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P K (Daughter of Resident) published on 1 April 2025
Submitted via Website • Report

Overall Experience

Bartletts is truly a special place, where residents are treated with incredible care and dignity. The dedication of their team to meeting each residents needs is nothing short of inspiring.The team of carers and leadership at Bartletts are second to none, consistently striving to deliver the highest

level of care. The activities scheduled every day are phenomenal, offering stimulation and personalised attention that is beautiful to witness. Our mother has been at Bartletts for the past 8 months, and as a family who visits daily, we've had the privilege of seeing the team in action. We are also deeply appreciative of the care team's communication-prompt, thoughtful, and always with our mother's best interests at heart. The home itself is spotless and beautifully decorated, with stunningly maintained gardens that reflect the same high standards of care evident throughout. From the moment you walk through the doors, you can feel the unique and caring culture that defines Bartletts.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A T (Daughter of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience

As a resident at Bartlett's for almost 3 years, mum has always received excellent care, even when her behaviour was difficult due to her advanced Alzheimer's. Everyone, no matter what their role, showed fantastic compassion and I couldn't have asked for better care for mum. They have also been extremely

supportive of my brother and I during what has been a difficult time for us all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N H (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience

Lovely place but our mothers's stay didn't come without issue and the rising costs from £1.6k per week to £2k per week within 2 years was extortionate. It's bright, clean, boasts of it's 18 acres (most of which are not available to residents) and is beautiful. The staff are very loving and attentive,

and the best part. Some management and night staff less so. Lots of things to do for residents but weekends the place is not as stimulating. Communications were poor. Emails would not be responded to by senior carers, so we wouldn't know if it had been addressed and the Manager rarely replies to emails. Care plans were chased, personal hygiene was not taken care of well at times. Food was ok but fed too much sugar and cakes. She fell in their care and died 6 weeks later. We never heard from them after her death offering condolence/card/flowers until I complained. The AM she died I was pulled aside into a room and asked to give a review and if I could leave an excellent review to keep their numbers up -shocking! The manager hates criticism.

Reply from Mibell Hernandez, Registered Manager at Bartlett's Residential Care Home

We truly appreciate all feedback and are sorry to hear that aspects of your experience did not meet expectations. It was a privilege to care for your mother, and we are heartened by the many kind words you shared with our team. Your heartfelt messages about the compassion, warmth, and dedication of so many staff members reflect the deep commitment we have to every resident and family.We recognise that communication is vital, and we continuously work to improve. Our team aims to support families with sensitivity, and we deeply regret if any interactions fell short during such a difficult time. Please know that families remain part of our community, and we warmly welcome you back to Bartlett's anytime to stay connected.Once again, we send our sincere condolences. We are grateful for the relationship we built with your family. If there is anything further you would like to discuss, I would be happy to have that conversation at a time that suits you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W I (Resident) assisted by family/friend published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience

Lovely country locations. Only one word needed, services couldn't be better - excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne V (Daughter of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience

Excellent care home. Very caring staff who always smile and go out of their way to help.
My dad was extremely well looked after and we always felt very loved when we visited him. It is like one big family here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W T (Daughter of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience

Bartlett's Residential Care Home is a wonderful, very well-appointed home of character set in glorious, well-maintained grounds with views to the Chiltern Hills.
My father used to visit a friend when she became a resident and he praised it endlessly, so when the time came for the move from his own

home, Bartlett's was the obvious place as it was "home from home".
Father has now been a resident for four years and continues to praise everyone and everything - empathy would seem to be second nature to all staff at Bartlett's, they have endless time for their residents and are very aware of and responsive to their ever-changing needs.
I benefit from the same empathy afforded to my father and am made to feel very much a part of the "Bartlett's family". I am always welcomed and included in any activity and kept informed of any issues with Father and also what he has taken part in and how he has enjoyed it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marion B (Daughter of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for almost two years. Within a few weeks, she was loving her new home. Without exception, all the staff are kind and extremely efficient. Nothing is too much trouble. Mum loves the food, the trips out and the wonderful special events, which family and friends enjoy with

her. She has made friends with other residents. We all have nothing but praise for Bartlett's Residential Care Home, a wonderful place in a beautiful setting.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda F (Daughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience

From the moment my mum arrived at Bartlett's she felt thoroughly at home and often said so. Over the last four and half years it is fair to say that being cared for at Bartlett's transformed her life in every respect. Who would have thought that she would go ice skating or have a penguin on her lap!

Apart from the beautiful surroundings inside and out Bartlett's really does provide a level of professional care which is second to none whether it is daily personal care, on-call medical care, activities to cater for all interests and abilities, trips to interesting venues and restaurant-quality catering.
What makes Bartlett's exceptional is the quality of care which all the staff provide and which we as a family experienced throughout Mum's stay there, especially when it came to end-of-life care. They are a truly kind and caring team who treat everyone with compassion, dignity and respect.
We could not have asked for more.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K L (Daughter of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience

We as a family are extremely happy with the love and care our mum receives from the Bartlett's team. They always give 100% to whatever care they are giving. Food is amazing. Grounds are wonderful to go for a walk or to sit and relax. Every member of staff from carers, cleaners, gardeners to management

all have the resident's best interests at heart. Also my mother absolutely loves it at Bartlett's.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anna H (Daughter of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience

My mother has been a resident at Bartlett's for 14 years. She is now 101. Over all this time she has been very happy and extremely well cared for in every sense, and it is clear that the staff care for her emotionally as well as physically. As a family we always feel welcome and can raise any query

we may have, which is always taken seriously, no matter how minor it may be. The home operates to impeccable standards in every area, and seems in many ways more like a luxury hotel, with beautiful decor and lovely gardens.
I cannot speak too highly of Bartlett's, and since her arrival all those years ago, the family have had complete peace of mind, knowing that she is happy and receiving outstanding care - her age now is a testament to that!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G M (Sister of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience

Bartlett's Residential Care Home is exceptional! The care, consideration and kindness given to my brother was marvellous.
All the staff throughout his three year stay at Bartlett's Residential Care Home were so generous with their time.
As close members of his family we were always welcome and knowing

that my brother was in such safe hands was so comforting. We owe them a debt of gratitude.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Timothy G (Son of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience

Superb care, fantastic staff, excellent facility. I'm so glad we chose Bartletts. The staff are extremely well trained and professional. Always kind, friendly and approachable. They pay close attention to every resident's needs 24 hours a day and show empathy and respect. They are very good at communicating

with family, very accommodating and a delight to deal with. Doctors are available when needed and the heath of each resident is carefully monitored. The facility is tremendous: Everything is modern, clean and in perfect working order. Dad was very comfortable. The meals are excellent and tea/coffee/juice/snacks are always available. The building is filled with natural light and is warm and spacious. The entertainment, activities and companionship are good. The common areas are cheerful and calm. The residents are encouraged to join a warm and friendly community and are free explore. The rooms are comfortable and well designed. The grounds are beautiful. Thank you for all you have done for my father.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hugh G (Son of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience

In the three years, my father spent at Bartlett's, the care he received was nothing short of incredible.
I don’t think I can overstate the impact it has knowing that there is such a dedicated and caring team of people on hand to look after a loved one, indeed “team” seems like the wrong word to use

because the atmosphere they create and the care they give is more like that of a family. I am left with a profound sense of gratitude and respect for everybody there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marcus G (Son of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience

My father went to Bartlett's Residential Care Home when his dementia made things difficult for him to be cared for at home. In the three years he was there, the care he received was quite exemplary and I don’t think he could have stayed in a better place where everybody cared for him as much as the

team at Bartlett’s did.
The tenderness and love they showed him was genuine and I cannot sing the praises of the whole team there enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue E (Relative of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience

Excellent choice of care home. Covering all needs for residents, from music activities, cooking, massage, animal visits, annual events and many more, including art too. We are welcome, tea with our loved ones, couldn't be better. A wonderful place with exceptional care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money