Bartlett's Residential Care Home

Portway Road, Stone, Aylesbury HP17 8RP
Review Us
Top 20 carehome certificate
9.9 112 Reviews
  • Bartlett's Residential Care Home, Aylesbury
Bartlett’s Residential Home offers a serene retreat for older adults, placing personal and social well-being at the heart of everything they do. Nestled within 18 acres of landscaped parkland, residents enjoy tranquil views of The Chilterns, an Area of Outstanding Natural Beauty.

Residents at Bartlett’s receive highly personalised, 24/7 care that adapts to changing needs, with digital care plans ensuring reliable and effective support. A dedicated, skilled team provides a warm, safe environment where every resident feels valued and connected. Experienced in hospital discharge and reablement care, providing short-stay and permanent placements.

Dining is a highlight, with fresh meals prepared daily by the home’s chef using quality, local ingredients. Residents can enjoy meals in their own rooms or in the dining rooms alongside friends and family. Bartlett’s offers flexibility and variety with three daily specials and personalised options.

Each room is designed for comfort and convenience, featuring en-suite bathrooms, electric beds, SMART TVs, call bells, and optional Sky TV. High-speed Wi-Fi and a dedicated guest network enable residents to stay in touch with family through FaceTime, Zoom, and Skype.

Bartlett’s promotes a vibrant lifestyle with a varied activities programme. Weekly events and outings include stately home visits, music therapy, yoga, and virtual reality experiences. The gardens offer peaceful spaces to relax or for those who enjoy hands-on gardening.

In Spring 2025, Bartlett’s will expand with Bartlett’s Garden Lodges, intimate three-resident lodges that provide close-knit community care with access to all Bartlett’s main amenities.

With its commitment to compassionate, high-quality care, Bartlett’s Residential Home offers an exceptional choice for elderly care in a beautiful, serene setting.
Show Bartlett's Residential Care Home on the Map

Care Provided by Bartlett's Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1865 – £2310

These prices are only a guideline, please contact Bartlett's Residential Care Home to find out the exact price for your requirements.

Contact Bartlett's Residential Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Bartlett's Residential Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Mibell Hernandez (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (48)
  • Couples/Companion Rooms with Ensuite Wet Room (12)

Visiting

  • Reserved visitor parking available

Parking

  • Parking available - including electric charging points.

Bartlett's Residential Care Home Reviews (112)

9.9

Bartlett's Residential Care Home has a Review Score of 9.9 (9.944) out of 10, based on 21 reviews in the last 2 years.
Over all time Bartlett's Residential Care Home has 112 reviews.

Overall Experience
  • 107
  • 5
  • 0
  • 0
  • 0
Date Published
  • 112
  • 5
  • 11
  • 21
  • 91
Reviewer Connection to Bartlett's Residential Care Home
  • 46
  • 16
  • 15
  • 5
  • 5
  • 5
  • 5
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 112, showing 81-100
Review from Mary R (Daughter-in-law of Resident) published on 18 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law was at the home for 3 years.
She was well looked after in every respect.
The staff were excellent, nothing was too much trouble.
Unfortunately, she passed away on 2nd July this year but her care during her final days was second to none.
The home is in a beautiful setting and her
accommodation was also second to none.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Edward R (Son of Resident) published on 17 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely view overlooking the Chiltern Hills.
Great surroundings in an old large family home.
Excellent staff and management providing a great standard of support. Clean, with a great standard of cleanliness.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I P (Son of Resident) published on 6 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care with compassion.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jaqueline C (Daughter of Resident) published on 28 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Bartlett's Residential Care Home when she was 100 years old after she had a fall at home and broke her hip. We did not think that she would live for long after the operation as she was in a bad way. However, due to the high level of care that she received in the home, she lived until
she was 103 years old and recently passed away. I cannot praise the staff enough for the wonderful care she received and for the entertainment provided and the superb food supplied which is cooked fresh every day by the chef. I would thoroughly recommend Bartlett's Residential Care Home to anyone looking for a superior home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alex W (Grandson of Resident) published on 26 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my Granddad has received since joining Bartletts has been wonderful. The work these guys do in Bartletts is truly amazing. Sometimes care homes don't have the best reputations and I will be completely honest, personally having had no experience with care homes previously, this was what I expected
to happen across most of them. This couldn't have been further from the truth with Bartletts. They are patient, fragile, understanding, and complete experts in their fields. Another thing I love about Bartletts is, being a visitor myself, the way we are treated. Nothing is too much trouble and you feel like you are getting special treatment, but that's just the way they treat everyone.


I couldn't recommend Bartletts any higher for anyone considering care homes, especially for people with Dementia.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M T (Resident) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home always seems a happy environment. Residents, in general, seemed to be looked after. It seems clean and tidy.Dinner time always appears popular!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nitika S (Regular Volunteer) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Bartlett are incredible. I have never in my life seen staff willingly want to work with passion, love and care. It is more than just impressive. Similarly, the clients of the home seemed jolly and one of them is even childlike because of happiness. At this awards ceremony each and every
client was appreciated for their day-to-day contributions, whether it was telling a joke, history lessons, story telling, baking knowledge. It's the little things that are appreciated amongst the big things.
I loved being part of it!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B S (Regular Volunteer) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were all very welcoming and friendly towards the residents and all visitors. I was very impressed by the helpful attitude of the staff and management. During my time with the staff, They helped me around the home and gave me necessary information to allow me to interact with the residents
during my volunteer work.
The staff were all very patient with the residents, even when they repeated themselves over and over again. That's what I like most about the residential home. Also, the home itself was kept very clean and the facilities provided were excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B F (Friend of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always very welcoming when I visit and there is a very calm and smiley atmosphere. My friend is well looked after, kept clean and tidy and staff come quickly when called on the bell. I was impressed with the variety of entertainment offered, such as art classes and on two occasions I was able
to attend fascinating talks on early London by an archaeologist. On the afternoon when I visit, I am always offered tea/coffee and cake. Great care is taken to ensure my friend does not have a fall.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G M (Daughter of Resident) published on 2 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was transferred from a care home in West Sussex to Bartlett's in November. My mum is so happy here.
All the staff are so kind, friendly and caring. They are brilliant. I can't praise them enough.
As a family, we are all so very pleased and content with Bartlett's.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Edward (Regular Volunteer) published on 9 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Invited to role play. On arrival, I was well received by staff to a building that was pristine in all respects. The arrangements for my presentation of gifts was slick and well thought out for quickness of distribution giving me an opportunity for short conversations with the majority of residents.
All able residents were seated around a long table wearing Xmas hats and the room decorated in the festive spirit. Additionally, there was a buffet tea party, radio songs and music and later a visiting female singer and creating a family atmosphere. After my play role, I was invited to sit and enjoy the buffet and gave me the opportunity as an outsider to see how the staff carried out their duties. Their attitude indicated a very caring workforce that generated great trust of the residents with every need catered for. I left the building pleased to see that staff and residents were very much a big happy family with no resentments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Guy B (Grandson of Resident) published on 6 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We viewed a number of residential care homes in the area. Bartlett's stood out hands down - not only in the level of accommodation (we often speak of it being akin to a hotel - in building with wonderful grounds, decor, furniture, and not to speak to of the meals!) but also in the approach and manner
of the staff. My Grandfather has been resident since July 2016, and we can not be happier with how he has settled and the level of care received. From early-on he referred to Bartlett's as his new home, which said a great deal. Most importantly, though, we as a family take great comfort in knowing that he is being genuinely cared for by staff that excel in everything that they do. The staff at Bartlett's are truly excellent!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan G (Friend of Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just a lovely place to visit. It's very clean, has lovely views, comfortable rooms. Charming staff and all staff cheerful and helpful. When I visited as one of the poppy sellers for the British Legion the residents had made some poppies of felt and were decorating fir cones with paint and glitter for
decorating the place for Christmas. My friend who I popped in to see while there showed me some paintings she had done and read me a poem she had been encouraged to write. I was offered a cup of tea while there too. My friend was happy there and loved watching the birds in the grounds, from a nice window seat by a big window.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pam B (Daughter of Resident) published on 23 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always clean and tidy (high standards) Staff are very pleasant and helpful. Entertainment for the residents. Excellent meals. Residents kept clean and tidy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joyce D (Resident) published on 2 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I loved my stay at Bartlett's, staff are very loving, caring and friendly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joan S (Resident) published on 25 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter and myself came to look around and was pleased with the obvious care that was available so I came here straight from hospital and the care and attention that I received was top quality. The food is marvellous and a very good choice. Nothing is too much trouble for all the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barry C (Son of Resident) published on 4 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After looking at three homes Bartlett's was miles better than the other two. The home stands in it's own grounds, with fantastic views up to the Chiltern Hills, with it's grounds in immaculate condition. The home has all rooms en-suite and they are really clean and fresh. There are activities going
on most days, and finally, the staff - I cannot praise them enough on how friendly they are, and making the residents feel very happy in their latter days of life. I would have no trouble recommending Bartlett's in the future, to somebody who is looking for a 5 star home for their parent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Samantha M (Granddaughter of Resident) published on 22 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother has been a resident at Bartlett's Nursing Home for 3 years now. The staff are extremely friendly and very accommodating.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Amanda P (Regular Volunteer) published on 31 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit monthly with a volunteer from the church to take a Communion Service. We are always made welcome and treated with respect and we witness the same attitude towards the residents. The environment is beautifully kept and there is a relaxed atmosphere of calm.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B E (Friend of Resident) published on 31 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly reception every time we visit. Our friend is well looked after (and so are we). Always someone around to offer help and always with a smile. Don't know how much this service costs.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Bartlett's Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.944 for Bartlett's Residential Care Home is calculated as follows: ( (242 Excellents x 5) + (4 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 251 Ratings = 4.944
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bartlett's Residential Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (16)

Meet the Team (3)

Mibell

Mibell Hernandez

Job Title: Registered Manager Joined: 2005

For more than two decades, my journey with Peverel Court Care has been marked by an unwavering dedication, a tenure that includes fifteen years in a management role. My role is a privilege, a conduit to make a meaningful impact on the lives of others

Beverley

Beverley Webb

Job Title: Care Manager Joined: 2007

My journey with Peverel Court spans just over 16 years, a path that began as a dedicated carer. My trajectory continued to evolve, encompassing pivotal roles such as Assistant Practitioner and has since ascended through the ranks to the role of Care Manager.

Veronica

Veronica Loyola

Job Title: Care Manager Joined: 2004

A Medical Technologist by trade, who has gracefully transitioned into the role of Care Manager at Bartletts Residential Home. Almost two decades have been invested in service to this esteemed care home. Working in tandem with our dedicated team, I am resolute in ensuring that our residents enjoy the care and attention they truly deserve.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bartlett's Residential Care Home to verify any information. View our terms and conditions. Bartlett's Residential Care Home has an Enhanced Service - more info.