Bartlett's Residential Care Home

Portway Road, Stone, Aylesbury HP17 8RP
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10 125 Reviews
  • Bartlett's Residential Care Home, Aylesbury
Bartlett’s Residential Home offers a serene retreat for older adults, placing personal and social well-being at the heart of everything they do. Nestled within 18 acres of landscaped parkland, residents enjoy tranquil views of The Chilterns, an Area of Outstanding Natural Beauty.

Residents at Bartlett’s receive highly personalised, 24/7 care that adapts to changing needs, with digital care plans ensuring reliable and effective support. A dedicated, skilled team provides a warm, safe environment where every resident feels valued and connected. Experienced in hospital discharge and reablement care, providing short-stay and permanent placements.

Dining is a highlight, with fresh meals prepared daily by the home’s chef using quality, local ingredients. Residents can enjoy meals in their own rooms or in the dining rooms alongside friends and family. Bartlett’s offers flexibility and variety with three daily specials and personalised options.

Each room is designed for comfort and convenience, featuring en-suite bathrooms, electric beds, SMART TVs, call bells, and optional Sky TV. High-speed Wi-Fi and a dedicated guest network enable residents to stay in touch with family through FaceTime, Zoom, and Skype.

Bartlett’s promotes a vibrant lifestyle with a varied activities programme. Weekly events and outings include stately home visits, music therapy, yoga, and virtual reality experiences. The gardens offer peaceful spaces to relax or for those who enjoy hands-on gardening.

In Spring 2025, Bartlett’s will expand with Bartlett’s Garden Lodges, intimate three-resident lodges that provide close-knit community care with access to all Bartlett’s main amenities.

With its commitment to compassionate, high-quality care, Bartlett’s Residential Home offers an exceptional choice for elderly care in a beautiful, serene setting.
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Care Provided by Bartlett's Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1650 – £2310
  • Self-Funded Residential Dementia Care: £1650 – £2310
  • RESPITE Self-Funded Residential Care: £1750 – £2410
  • RESPITE Self-Funded Residential Dementia Care: £1750 – £2410
The price(s) shown are provided by the care home. Contact Bartlett's Residential Care Home for full pricing details and T&Cs.

Contact Bartlett's Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Bartlett's Residential Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mibell Hernandez (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (48)
  • Couples/Companion Rooms with Ensuite Wet Room (12)

Visiting

  • Reserved visitor parking available

Parking

  • Parking available - including electric charging points.

Bartlett's Residential Care Home Reviews (125)

10

Bartlett's Residential Care Home has a Review Score of 10 (9.960) out of 10, based on 29 reviews in the last 2 years.
Over all time Bartlett's Residential Care Home has 125 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bartlett's Residential Care Home
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  • 6
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Total of 125, showing 81-100
Review from Lesley D (Daughter of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father in law and mother in law were welcomed into Bartlett's after increasingly struggling to manage at home. Every effort was made to help them settle in, including a thorough assessment of their needs both as individuals and as a married couple. They were able to move familiar and loved belongings,
such as items of furniture, and paintings for the walls, and were able to create a small sitting area in the larger of the two adjoining rooms. We have seen a huge improvement in their physical and emotional well being. My mother in law feels safe in the care of the staff and we no longer receive the distressed phone calls which were frequent prior to admission. Father in law has taken longer to settle but has been helped by the patience and understanding of all the staff. Both now enjoy the daily activities, and he has been encouraged to try and use his talents to teach an art class to other residents. We have been welcomed as a whole family and are very happy with all aspects of Bartlett's care.
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Review from Guy D (Son of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the past I have seen/heard of the 'conditions' at care homes. So when in October 2017 my mother needed to go to a care home. I devoted considerable time to check references etc to make sure my mother got the service she deserved.


Bartlett's provided a level of care that I did not know was possible.

After 5 months of visits I am completely sure that the below scoring is an accurate reflection of the realities of service provided at Bartlett's. I live far away so it is a great relief to know my mother is so well cared for.
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Review from David B (Husband of Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I were immediately impressed when we visited the home. Bartletts provide my wife with cheerful, compassionate care for 3 days respite following major surgery. Staff are always helpful and cheerful. I would have no hesitation in recommending Bartletts.
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Review from Anne Y (Resident) published on 20 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful experience. Staff and service excellent.
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Review from Geoff W (Son of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were seeking a suitable care home for my father as he had had a number of falls at home and this combined with diminishing capabilities through dementia, necessitated greater care than could be provided by daily visiting carers. Immediately we entered Bartlett's we had a very good impression - which
remained with us for the entire 12 months of my fathers stay. His care at Bartlett's was everything we'd hoped it would be and his eventual passing in November 2017 was handled with great dignity and consideration, both for my father and the family. I would highly recommend Bartlett's to anyone seeking a safe and caring environment for elderly family members.
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Review from Rachel P (Daughter of Resident) published on 7 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience was wonderful. My father has late stage Alzheimers and I had been looking after him at home for over a year thinking I would never find anywhere that would look after him like I did. How wrong I was, Barletts and the staff are outstanding with Dad's best interests the priority, however,
they also look after me as it has been a big wrench.
The staff are very well trained and know how to deal with dementia in the residents. The manager runs the home with such enthusiasm and drive, she is a complete star. I would not think twice to recommend Barlett's.
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Review from Gillian S (Daughter of Resident) published on 10 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The surroundings - first impressions are excellent. On entering, the feeling is one of airy clean and welcoming experience.


The staff are second to none. Always welcoming, friendly and all requests are immediately answered or dealt with. Residents and families are kept well informed of all aspects

of care - activities.
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Review from L H (Granddaughter of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always greeted by warm, friendly staff on every visit. Never seen the home untidy or unclean. The staff are exceptional and all genuinely care for every resident. We visited other homes before and this stood out for being so much better in every way.


Entertainment and events are always being arranged,

whilst individuals' needs are met. The grounds and surrounding area are beautiful for residents, sitting out in summer and looking onto in bad weather to see horses and manicured lawns. Beautiful.
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Review from Diane B (Daughter-in-law of Resident) published on 21 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father in law has settled happily into Bartlett's and calls it home.
He is well looked after, in beautiful surroundings and surrounded by thoughtful, caring and well-trained staff.
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Review from Ronald C (Husband of Resident) published on 14 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most important the staff always use my wife's name. She has improved in appearance and mood, even making jokes with family. The home is so so clean and m wife's room could not be better. We always seem to be offered tea, biscuits or cake. My wife and I both feel at home at Bartletts Residential Care
Home. The standard is excellent.
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Review from Elizbeth A (Daughter of Resident) published on 25 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is well cared for at Bartlett's Residential Care Home. The staff are very friendly and helpful. The surroundings are very nice with very pleasant views. I would not hesitate to recommend this care home.
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Review from Vicky L (Granddaughter of Resident) published on 24 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had to make the decision to put my grandad in a home. He is very special to us so it had to be a good one as his dementia got worse and he kept falling. We visited half a dozen and this was head and shoulders above the rest - no comparison.
It hasn't let us down - it is so homely we're always made
to feel welcome they have events/activities on all the time and look after my grandad amazingly well. We love being involved and they keep me well informed about his health and we really couldn't wish for more. I would recommend this home in a heartbeat and the staff are so friendly and they bend over backwards to make him happy and safe. In my opinion, I don't think you could find better.
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Review from L B (Granddaughter of Resident) published on 18 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Nan is extremely happy at Bartlett's care home.
All the staff are so wonderful - friendly and caring.
I wouldn't recommend any other care home.
The care home is a very happy environment with so many activities going on to entertain the residents.
The home is always clean and tidy and my nan always
talks about how wonderful the food is.
Thank you, Bartlett's.
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Review from Mary R (Daughter-in-law of Resident) published on 18 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law was at the home for 3 years.
She was well looked after in every respect.
The staff were excellent, nothing was too much trouble.
Unfortunately, she passed away on 2nd July this year but her care during her final days was second to none.
The home is in a beautiful setting and her
accommodation was also second to none.
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Review from Edward R (Son of Resident) published on 17 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely view overlooking the Chiltern Hills.
Great surroundings in an old large family home.
Excellent staff and management providing a great standard of support. Clean, with a great standard of cleanliness.
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Review from I P (Son of Resident) published on 6 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care with compassion.
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Review from Jaqueline C (Daughter of Resident) published on 28 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Bartlett's Residential Care Home when she was 100 years old after she had a fall at home and broke her hip. We did not think that she would live for long after the operation as she was in a bad way. However, due to the high level of care that she received in the home, she lived until
she was 103 years old and recently passed away. I cannot praise the staff enough for the wonderful care she received and for the entertainment provided and the superb food supplied which is cooked fresh every day by the chef. I would thoroughly recommend Bartlett's Residential Care Home to anyone looking for a superior home.
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Review from Alex W (Grandson of Resident) published on 26 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my Granddad has received since joining Bartletts has been wonderful. The work these guys do in Bartletts is truly amazing. Sometimes care homes don't have the best reputations and I will be completely honest, personally having had no experience with care homes previously, this was what I expected
to happen across most of them. This couldn't have been further from the truth with Bartletts. They are patient, fragile, understanding, and complete experts in their fields. Another thing I love about Bartletts is, being a visitor myself, the way we are treated. Nothing is too much trouble and you feel like you are getting special treatment, but that's just the way they treat everyone.


I couldn't recommend Bartletts any higher for anyone considering care homes, especially for people with Dementia.

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Review from M T (Resident) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home always seems a happy environment. Residents, in general, seemed to be looked after. It seems clean and tidy.Dinner time always appears popular!
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Review from Nitika S (Regular Volunteer) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Bartlett are incredible. I have never in my life seen staff willingly want to work with passion, love and care. It is more than just impressive. Similarly, the clients of the home seemed jolly and one of them is even childlike because of happiness. At this awards ceremony each and every
client was appreciated for their day-to-day contributions, whether it was telling a joke, history lessons, story telling, baking knowledge. It's the little things that are appreciated amongst the big things.
I loved being part of it!
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Current Review Score: 10.0 (9.960)

Overview of Review Score

The Review Score of 10 (9.960) out of 10 for Bartlett's Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.960 for Bartlett's Residential Care Home is calculated as follows: ( (338 Excellents x 5) + (4 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 347 Ratings = 4.96
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bartlett's Residential Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (3)

Mibell

Mibell Hernandez

Job Title: Registered Manager Joined: 2005

For more than two decades, my journey with Peverel Court Care has been marked by an unwavering dedication, a tenure that includes fifteen years in a management role. My role is a privilege, a conduit to make a meaningful impact on the lives of others

Beverley

Beverley Webb

Job Title: Care Manager Joined: 2007

My journey with Peverel Court spans just over 16 years, a path that began as a dedicated carer. My trajectory continued to evolve, encompassing pivotal roles such as Assistant Practitioner and has since ascended through the ranks to the role of Care Manager.

Veronica

Veronica Loyola

Job Title: Care Manager Joined: 2004

A Medical Technologist by trade, who has gracefully transitioned into the role of Care Manager at Bartletts Residential Home. Almost two decades have been invested in service to this esteemed care home. Working in tandem with our dedicated team, I am resolute in ensuring that our residents enjoy the care and attention they truly deserve.

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