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Bartlett's Residential Care Home

Portway Road, Stone, Aylesbury, Buckinghamshire HP17 8RP
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Mum has been able to benefit from the lovely weather and enjoys being taken outside.Angela M(Daughter of Resident/Service User)
Bartlett's Residential Care Home, Aylesbury
Thank you for everything you did; you are a credit to your profession.W T(Daughter of Resident/Service User)
Bartlett's Residential Care Home, Aylesbury
Bartlett's Residential Care Home, Aylesbury

Bartlett’s Residential Home offers a serene retreat for older adults, placing personal and social well-being at the heart of everything they do. Nestled within 18 acres of landscaped parkland, residents enjoy tranquil views of The Chilterns, an Area of Outstanding Natural Beauty.

Residents at Bartlett’s receive highly personalised, 24/7 care that adapts to changing needs, with digital care plans ensuring reliable and effective support. A dedicated, skilled team provides a warm,...  

Care Provided by Bartlett's Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,650 - £2,310£1,750 - £2,410
Residential Dementia Care£1,650 - £2,310£1,750 - £2,410

Contact Bartlett's Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Mibell Hernandez (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (62)
  • Single Rooms with ensuite Wet Room (48)
  • Couples/Companion Rooms with ensuite Wet Room (12)

Visiting

  • Reserved visitor parking available

Parking

  • Parking available - including electric charging points.

Bartlett's Residential Care Home Reviews (126)

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10

Bartlett's Residential Care Home has a Review Score of 10 (9.961) out of 10, based on 30 reviews in the last 2 years. Over all time Bartlett's Residential Care Home has 126 reviews.

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Showing 126 reviews matching selected criteria
Review from Donna B (Daughter-in-law of Resident) published on 27 May 2025 Submitted via Postal Card
Overall Experience

My mother-in-law is very happy here. She has settled in well and has made many friends. She has enjoyed all of the activities and trips out, especially bowling, which she has never done in her life. The staff are all very caring and friendly, and it's nice to know she has nothing to worry about and is taken very good care of. The food is always very good and the amenities are excellent.

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Review from L F (Daughter of Resident) published on 29 April 2025 Submitted via Website
Overall Experience

Bartletts is a highly esteemed facility, maintained to the highest standards. Its serene environment is truly magnificent. The staff at every level are committed to delivering exceptional care and service. My mother has been a resident for nearly two years, and her physical and mental wellbeing has notably improved due to their excellent care. The food provided is of outstanding restaurant quality which she very much enjoys. The activity coordinators excel in offering a diverse range of activities tailored to residents' abilities and organize remarkable excursions. It brings considerable peace of mind knowing that mum is in a safe, secure environment and is receiving attentive and compassionate care. The team at Bartletts is exceptionally accommodating and creates a warm and familial atmosphere. Bartletts is distinguished by its exceptional staff and dedicated service.

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Review from K L (Daughter of Resident) published on 1 April 2025 Submitted via Website
Overall Experience
It never ceases to amaze me how welcoming and positive the atmosphere is at Bartletts. The staff are always friendly, accommodating and supportive. There is always something going on to keep residents entertained and it's a delight to see my mother engaged with the activities.

She enjoys excellent care and attention and is clearly very happy. We couldn't ask for more.

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Review from P K (Daughter of Resident) published on 1 April 2025 Submitted via Website
Overall Experience

Bartletts is truly a special place, where residents are treated with incredible care and dignity. The dedication of their team to meeting each residents needs is nothing short of inspiring.The team of carers and leadership at Bartletts are second to none, consistently striving to deliver the highest level of care. The activities scheduled every day are phenomenal, offering stimulation and personalised attention that is beautiful to witness. Our mother has been at Bartletts for the past 8 months, and as a family who visits daily, we've had the privilege of seeing the team in action. We are also deeply appreciative of the care team's communication-prompt, thoughtful, and always with our mother's best interests at heart. The home itself is spotless and beautifully decorated, with stunningly maintained gardens that reflect the same high standards of care evident throughout. From the moment you walk through the doors, you can feel the unique and caring culture that defines Bartletts.

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Review from A T (Daughter of Resident) published on 7 March 2025 Submitted via Postal Card
Overall Experience

As a resident at Bartlett's for almost 3 years, mum has always received excellent care, even when her behaviour was difficult due to her advanced Alzheimer's. Everyone, no matter what their role, showed fantastic compassion and I couldn't have asked for better care for mum. They have also been extremely supportive of my brother and I during what has been a difficult time for us all.

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Review from N H (Daughter of Resident) published on 7 March 2025 Submitted via Website
Overall Experience

Lovely place but our mothers's stay didn't come without issue and the rising costs from £1.6k per week to £2k per week within 2 years was extortionate. It's bright, clean, boasts of it's 18 acres (most of which are not available to residents) and is beautiful. The staff are very loving and attentive, and the best part. Some management and night staff less so. Lots of things to do for residents but weekends the place is not as stimulating. Communications were poor. Emails would not be responded to by senior carers, so we wouldn't know if it had been addressed and the Manager rarely replies to emails. Care plans were chased, personal hygiene was not taken care of well at times. Food was ok but fed too much sugar and cakes. She fell in their care and died 6 weeks later. We never heard from them after her death offering condolence/card/flowers until I complained. The AM she died I was pulled aside into a room and asked to give a review and if I could leave an excellent review to keep their numbers up -shocking! The manager hates criticism.

Reply from Mibell Hernandez, Registered Manager at Bartlett's Residential Care Home

We truly appreciate all feedback and are sorry to hear that aspects of your experience did not meet expectations. It was a privilege to care for your mother, and we are heartened by the many kind words you shared with our team. Your heartfelt messages about the compassion, warmth, and dedication of...  

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Review from W I (Resident / Service User) published on 6 November 2024 Submitted via Postal Card
Overall Experience

Lovely country locations. Only one word needed, services couldn't be better - excellent.

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Review from Joanne V (Daughter of Resident) published on 1 November 2024 Submitted via Postal Card
Overall Experience
Excellent care home. Very caring staff who always smile and go out of their way to help.

My dad was extremely well looked after and we always felt very loved when we visited him. It is like one big family here.

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Review from W T (Daughter of Resident) published on 24 October 2024 Submitted via Website
Overall Experience
Bartlett's Residential Care Home is a wonderful, very well-appointed home of character set in glorious, well-maintained grounds with views to the Chiltern Hills.
My father used to visit a friend when she became a resident and he praised it endlessly, so when the time came for the move from his own home, Bartlett's was the obvious place as it was "home from home".
Father has now been a resident for four years and continues to praise everyone and everything - empathy would seem to be second nature to all staff at Bartlett's, they have endless time for their residents and are very aware of and responsive to their ever-changing needs.

I benefit from the same empathy afforded to my father and am made to feel very much a part of the "Bartlett's family". I am always welcomed and included in any activity and kept informed of any issues with Father and also what he has taken part in and how he has enjoyed it.

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Review from Marion B (Daughter of Resident) published on 30 August 2024 Submitted via Postal Card
Overall Experience

My mother has been a resident for almost two years. Within a few weeks, she was loving her new home. Without exception, all the staff are kind and extremely efficient. Nothing is too much trouble. Mum loves the food, the trips out and the wonderful special events, which family and friends enjoy with her. She has made friends with other residents. We all have nothing but praise for Bartlett's Residential Care Home, a wonderful place in a beautiful setting.

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Review from K L (Daughter of Resident) published on 20 March 2024 Submitted via Postal Card
Overall Experience

We as a family are extremely happy with the love and care our mum receives from the Bartlett's team. They always give 100% to whatever care they are giving. Food is amazing. Grounds are wonderful to go for a walk or to sit and relax. Every member of staff from carers, cleaners, gardeners to management all have the resident's best interests at heart. Also my mother absolutely loves it at Bartlett's.

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Review from Anna H (Daughter of Resident) published on 13 March 2024 Submitted via Website
Overall Experience
My mother has been a resident at Bartlett's for 14 years. She is now 101. Over all this time she has been very happy and extremely well cared for in every sense, and it is clear that the staff care for her emotionally as well as physically. As a family we always feel welcome and can raise any query we may have, which is always taken seriously, no matter how minor it may be. The home operates to impeccable standards in every area, and seems in many ways more like a luxury hotel, with beautiful decor and lovely gardens.

I cannot speak too highly of Bartlett's, and since her arrival all those years ago, the family have had complete peace of mind, knowing that she is happy and receiving outstanding care - her age now is a testament to that!

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Review from G M (Sister of Resident) published on 11 December 2023 Submitted via Postal Card
Overall Experience
Bartlett's Residential Care Home is exceptional! The care, consideration and kindness given to my brother was marvellous.
All the staff throughout his three year stay at Bartlett's Residential Care Home were so generous with their time.

As close members of his family we were always welcome and knowing that my brother was in such safe hands was so comforting. We owe them a debt of gratitude.

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Review from Timothy G (Son of Resident) published on 7 December 2023 Submitted via Website
Overall Experience

Superb care, fantastic staff, excellent facility. I'm so glad we chose Bartletts. The staff are extremely well trained and professional. Always kind, friendly and approachable. They pay close attention to every resident's needs 24 hours a day and show empathy and respect. They are very good at communicating with family, very accommodating and a delight to deal with. Doctors are available when needed and the heath of each resident is carefully monitored. The facility is tremendous: Everything is modern, clean and in perfect working order. Dad was very comfortable. The meals are excellent and tea/coffee/juice/snacks are always available. The building is filled with natural light and is warm and spacious. The entertainment, activities and companionship are good. The common areas are cheerful and calm. The residents are encouraged to join a warm and friendly community and are free explore. The rooms are comfortable and well designed. The grounds are beautiful. Thank you for all you have done for my father.

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Review from Hugh G (Son of Resident) published on 29 November 2023 Submitted via Website
Overall Experience
In the three years, my father spent at Bartlett's, the care he received was nothing short of incredible.

I don’t think I can overstate the impact it has knowing that there is such a dedicated and caring team of people on hand to look after a loved one, indeed “team” seems like the wrong word to use because the atmosphere they create and the care they give is more like that of a family. I am left with a profound sense of gratitude and respect for everybody there.

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Review from Marcus G (Son of Resident) published on 29 November 2023 Submitted via Website
Overall Experience
My father went to Bartlett's Residential Care Home when his dementia made things difficult for him to be cared for at home. In the three years he was there, the care he received was quite exemplary and I don’t think he could have stayed in a better place where everybody cared for him as much as the team at Bartlett’s did.

The tenderness and love they showed him was genuine and I cannot sing the praises of the whole team there enough.

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Review from Sue E (Relative of Resident) published on 19 September 2023 Submitted via Postal Card
Overall Experience

Excellent choice of care home. Covering all needs for residents, from music activities, cooking, massage, animal visits, annual events and many more, including art too. We are welcome, tea with our loved ones, couldn't be better. A wonderful place with exceptional care.

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Review from Nicola R (Daughter of Resident) published on 5 June 2023 Submitted via Postal Card
Overall Experience

We are very happy with the care given to our father. The care staff are very conscientious. There is always a smile and concern that our wishes are followed. They are always approachable and always stop what they are doing to help if they are able to. We feel very fortunate that our father is able to call Bartlett's home.

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Review from Moira L (Daughter of Resident) published on 5 April 2023 Submitted via Website
Overall Experience

Choosing a care home for a parent is difficult. From the first visit I made to Bartletts I knew this would be Dad’s next home. Bartlett's ticks all the boxes, from the choice of room to the individual care plan, the grounds to the friendliness of the staff. They have trips to local events and places of interest, as well as plenty of visiting entertainment, (crazy golf, vintage cars, penguins and birds of prey, to name just a few). We are all made to feel welcome on our visits, just as it would be if we were visiting Dad in our family home. The staff knew us all by name from the moment Dad moved in, it’s amazing how effective that small gesture is, but it is reassuring that he is known personally right from the start. Nothing is too much trouble for Bartlett's, everyone is treated with respect and dignity. All individual likes and dislikes are known by the staff as if they were looking after a member of their own family. I love Bartletts and everything about it. Visit and see for yourself!

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Review from Barbara V (Daughter of Resident) published on 23 November 2022 Submitted via Postal Card
Overall Experience

The care is excellent. Each resident is treated as an individual and their needs are catered for. All the staff are so kind and loving and clearly have affection for the residents.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 December 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (16) & Events (1)

News
  • 29 Jul 2026

    Residents, families and colleagues enjoyed a truly spectacular afternoon at Bartlett’s Summer Party, which this year was celebrated with a dazzling Hollywood Glamour theme. Held in the home’s beautiful grounds,...

  • 06 Jul 2026

    What a wonderful day we had at Bartlett’s Vintage Car Show. With around 50 stunning vintage cars displayed on our lawn against the beautiful backdrop of the Chiltern Hills, residents...

  • 11 Jun 2026

    Residents and staff at Bartlett’s recently came together for a special charity walk in support of Florence Nightingale Hospice, a cause that is close to many hearts within the home....

Upcoming Events

Awards / Recognitions (17)

Accreditations

There are no accreditations posted yet for Bartlett's Residential Care Home.

Meet the Team (3)

Mibell Hernandez
Mibell HernandezJob Title:Registered ManagerJoined: 2005

For more than two decades, my journey with Peverel Court Care has been marked by an unwavering dedication, a tenure that includes fifteen years in a management role. My role is a privilege, a conduit to make a meaningful impact on the lives of others

Beverley Webb
Beverley WebbJob Title:Care ManagerJoined: 2007

My journey with Peverel Court spans just over 16 years, a path that began as a dedicated carer. My trajectory continued to evolve, encompassing pivotal roles such as Assistant Practitioner and has since ascended through the ranks to the role of Care Manager.

Veronica Loyola
Veronica LoyolaJob Title:Care ManagerJoined: 2004

A Medical Technologist by trade, who has gracefully transitioned into the role of Care Manager at Bartletts Residential Home. Almost two decades have been invested in service to this esteemed care home. Working in tandem with our dedicated team, I am resolute in ensuring that our residents enjoy the care and attention they truly deserve.

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