Bartlett's Residential Care Home

The rural aspect of Bartlett's was important to Dad and he likes spending time outside. The few queries I have had have always been answered promptly either in person or by email. As a relative I have been made to feel very welcome, and can visit Dad at any time or take him out. Knowing that Dad is happy, safe and well looked after has been a huge relief.

I never had concerns for any aspect of his care & cannot recommend Bartlett's highly enough at every level.

Mum has been a resident at Bartletts for nearly 4 years now; in that time her Alzheimer's has slowly continued to eroded her memory, mobility and cognitive function but despite this she continues to be very happy there. The staff are very caring and encourage Mum to join in the many activities they have each day. Eating has become a little challenging for her and so meals are adapted so that she can more easily pick food up with her fingers. When Mum first moved into Bartletts she loved to walk around outside in the beautiful grounds; a feature that is particularly outstanding at Bartletts. She is now wheelchair-bound and we are not sure how much she can see but she is appreciative of the kind, compassionate and loving care she receives every day. As a family, it gives us such peace of mind to know that Mum is being so well cared for; a cherished resident. I really wish that Mum wasn't having to go through this deterioration but she is in the best possible place for 24/7 quality care

My mother-in-law is very happy here. She has settled in well and has made many friends. She has enjoyed all of the activities and trips out, especially bowling, which she has never done in her life. The staff are all very caring and friendly, and it's nice to know she has nothing to worry about and is taken very good care of. The food is always very good and the amenities are excellent.

Bartletts is a highly esteemed facility, maintained to the highest standards. Its serene environment is truly magnificent. The staff at every level are committed to delivering exceptional care and service. My mother has been a resident for nearly two years, and her physical and mental wellbeing has notably improved due to their excellent care. The food provided is of outstanding restaurant quality which she very much enjoys. The activity coordinators excel in offering a diverse range of activities tailored to residents' abilities and organize remarkable excursions. It brings considerable peace of mind knowing that mum is in a safe, secure environment and is receiving attentive and compassionate care. The team at Bartletts is exceptionally accommodating and creates a warm and familial atmosphere. Bartletts is distinguished by its exceptional staff and dedicated service.

She enjoys excellent care and attention and is clearly very happy. We couldn't ask for more.

Bartletts is truly a special place, where residents are treated with incredible care and dignity. The dedication of their team to meeting each residents needs is nothing short of inspiring.The team of carers and leadership at Bartletts are second to none, consistently striving to deliver the highest level of care. The activities scheduled every day are phenomenal, offering stimulation and personalised attention that is beautiful to witness. Our mother has been at Bartletts for the past 8 months, and as a family who visits daily, we've had the privilege of seeing the team in action. We are also deeply appreciative of the care team's communication-prompt, thoughtful, and always with our mother's best interests at heart. The home itself is spotless and beautifully decorated, with stunningly maintained gardens that reflect the same high standards of care evident throughout. From the moment you walk through the doors, you can feel the unique and caring culture that defines Bartletts.

As a resident at Bartlett's for almost 3 years, mum has always received excellent care, even when her behaviour was difficult due to her advanced Alzheimer's. Everyone, no matter what their role, showed fantastic compassion and I couldn't have asked for better care for mum. They have also been extremely supportive of my brother and I during what has been a difficult time for us all.

Lovely place but our mothers's stay didn't come without issue and the rising costs from £1.6k per week to £2k per week within 2 years was extortionate. It's bright, clean, boasts of it's 18 acres (most of which are not available to residents) and is beautiful. The staff are very loving and attentive, and the best part. Some management and night staff less so. Lots of things to do for residents but weekends the place is not as stimulating. Communications were poor. Emails would not be responded to by senior carers, so we wouldn't know if it had been addressed and the Manager rarely replies to emails. Care plans were chased, personal hygiene was not taken care of well at times. Food was ok but fed too much sugar and cakes. She fell in their care and died 6 weeks later. We never heard from them after her death offering condolence/card/flowers until I complained. The AM she died I was pulled aside into a room and asked to give a review and if I could leave an excellent review to keep their numbers up -shocking! The manager hates criticism.

Lovely country locations. Only one word needed, services couldn't be better - excellent.

My dad was extremely well looked after and we always felt very loved when we visited him. It is like one big family here.

I benefit from the same empathy afforded to my father and am made to feel very much a part of the "Bartlett's family". I am always welcomed and included in any activity and kept informed of any issues with Father and also what he has taken part in and how he has enjoyed it.

My mother has been a resident for almost two years. Within a few weeks, she was loving her new home. Without exception, all the staff are kind and extremely efficient. Nothing is too much trouble. Mum loves the food, the trips out and the wonderful special events, which family and friends enjoy with her. She has made friends with other residents. We all have nothing but praise for Bartlett's Residential Care Home, a wonderful place in a beautiful setting.

We as a family are extremely happy with the love and care our mum receives from the Bartlett's team. They always give 100% to whatever care they are giving. Food is amazing. Grounds are wonderful to go for a walk or to sit and relax. Every member of staff from carers, cleaners, gardeners to management all have the resident's best interests at heart. Also my mother absolutely loves it at Bartlett's.

I cannot speak too highly of Bartlett's, and since her arrival all those years ago, the family have had complete peace of mind, knowing that she is happy and receiving outstanding care - her age now is a testament to that!

As close members of his family we were always welcome and knowing that my brother was in such safe hands was so comforting. We owe them a debt of gratitude.

Superb care, fantastic staff, excellent facility. I'm so glad we chose Bartletts. The staff are extremely well trained and professional. Always kind, friendly and approachable. They pay close attention to every resident's needs 24 hours a day and show empathy and respect. They are very good at communicating with family, very accommodating and a delight to deal with. Doctors are available when needed and the heath of each resident is carefully monitored. The facility is tremendous: Everything is modern, clean and in perfect working order. Dad was very comfortable. The meals are excellent and tea/coffee/juice/snacks are always available. The building is filled with natural light and is warm and spacious. The entertainment, activities and companionship are good. The common areas are cheerful and calm. The residents are encouraged to join a warm and friendly community and are free explore. The rooms are comfortable and well designed. The grounds are beautiful. Thank you for all you have done for my father.

I don’t think I can overstate the impact it has knowing that there is such a dedicated and caring team of people on hand to look after a loved one, indeed “team” seems like the wrong word to use because the atmosphere they create and the care they give is more like that of a family. I am left with a profound sense of gratitude and respect for everybody there.

The tenderness and love they showed him was genuine and I cannot sing the praises of the whole team there enough.

Excellent choice of care home. Covering all needs for residents, from music activities, cooking, massage, animal visits, annual events and many more, including art too. We are welcome, tea with our loved ones, couldn't be better. A wonderful place with exceptional care.