Bartlett's Residential Care Home

Portway Road, Stone, Aylesbury HP17 8RP
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Top 20 carehome certificate
9.9 110 Reviews
  • Bartlett's Residential Care Home, Aylesbury
Bartlett’s Residential Home offers a serene retreat for older adults, placing personal and social well-being at the heart of everything they do. Nestled within 18 acres of landscaped parkland, residents enjoy tranquil views of The Chilterns, an Area of Outstanding Natural Beauty.

Residents at Bartlett’s receive highly personalised, 24/7 care that adapts to changing needs, with digital care plans ensuring reliable and effective support. A dedicated, skilled team provides a warm, safe environment where every resident feels valued and connected.

Dining is a highlight, with fresh meals prepared daily by the home’s chef using quality, local ingredients. Residents can enjoy meals in their own rooms or in the dining rooms alongside friends and family. Bartlett’s offers flexibility and variety with three daily specials and personalised options.

Each room is designed for comfort and convenience, featuring en-suite bathrooms, electric beds, SMART TVs, call bells, and optional Sky TV. High-speed Wi-Fi and a dedicated guest network enable residents to stay in touch with family through FaceTime, Zoom, and Skype.

Bartlett’s promotes a vibrant lifestyle with a varied activities programme. Weekly events and outings include stately home visits, music therapy, yoga, and virtual reality experiences. The gardens offer peaceful spaces to relax or for those who enjoy hands-on gardening.

In Spring 2025, Bartlett’s will expand with Bartlett’s Garden Lodges, intimate three-resident lodges that provide close-knit community care with access to all Bartlett’s main amenities.

With its commitment to compassionate, high-quality care, Bartlett’s Residential Home offers an exceptional choice for elderly care in a beautiful, serene setting.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1865 – £2310

These prices are only a guideline, please contact Bartlett's Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Mibell Hernandez (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (36)
  • Couples/Companion Rooms with Ensuite Wet Room (6)

Parking

  • Parking available - including electric charging points.

Bartlett's Residential Care Home Reviews (110)

9.9

Bartlett's Residential Care Home has a Review Score of 9.9 (9.941) out of 10, based on 20 reviews in the last 2 years.
Over all time Bartlett's Residential Care Home has 110 reviews.

Overall Experience
  • 105
  • 5
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Date Published
  • 110
  • 6
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  • 20
  • 90
Reviewer Connection to Bartlett's Residential Care Home
  • 45
  • 15
  • 15
  • 5
  • 5
  • 5
  • 5
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
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Total of 110, showing 21-40
Review from Malcolm K (Son of Resident) published on 17 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very well looked after, and the staff are kind and considerate - she has settled in really well. She likes all the activities that are put on at the home, and she has been out on a couple of outings. She likes to sit out in the gardens, which are kept to a very high standard. I believe
that during the short time my mother has been at Bartletts, her overall health has improved. She is very happy and now has such a positive outlook. Thank you to all at Bartletts, you are a credit to your profession.
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Review from Nicola R (Daughter of Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care given to our father. The care staff are very conscientious. There is always a smile and concern that our wishes are followed. They are always approachable and always stop what they are doing to help if they are able to. We feel very fortunate that our father is able to
call Bartlett's home.
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Review from Moira L (Daughter of Resident) published on 5 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Choosing a care home for a parent is difficult. From the first visit I made to Bartletts I knew this would be Dad’s next home. Bartlett's ticks all the boxes, from the choice of room to the individual care plan, the grounds to the friendliness of the staff. They have trips to local events and places
of interest, as well as plenty of visiting entertainment, (crazy golf, vintage cars, penguins and birds of prey, to name just a few). We are all made to feel welcome on our visits, just as it would be if we were visiting Dad in our family home. The staff knew us all by name from the moment Dad moved in, it’s amazing how effective that small gesture is, but it is reassuring that he is known personally right from the start. Nothing is too much trouble for Bartlett's, everyone is treated with respect and dignity. All individual likes and dislikes are known by the staff as if they were looking after a member of their own family. I love Bartletts and everything about it. Visit and see for yourself!
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Review from Barbara V (Daughter of Resident) published on 23 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is excellent. Each resident is treated as an individual and their needs are catered for. All the staff are so kind and loving and clearly have affection for the residents.
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Review from Christine M (Daughter of Resident) published on 1 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After viewing several care homes in the area, we decided on Bartlett's straight away. On arrival, we were greeted by a very caring team who went above and beyond to make Mum welcome. Since then, we have found excellent, continuing care by every one of the staff. In early September, a small number of
our family visited our mother on her birthday. When we arrived at Bartlett's, we were greeted by one member of staff, who led us out to the garden where a large table had been laid complete with a beautiful centrepiece of flowers, and we were served tea, and birthday cake was brought out.
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Review from Sue P (Daughter of Resident) published on 14 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was at Bartlett's from November 2018 until he passed away on the 26th of June 2022, and all four of us siblings could not have been happier with the way our lovely dad was cared for, and we were also all very well looked after by the Bartletts team, thank you, thank you, thank you.
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Review from Mark L (Son of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and helpful in all matters. The standards are very high. Residents and families are treated like one big family. Everyone has time to stop and talk, which is very important in a care home environment.
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Review from M M (Daughter of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident since November 2019. The care has been exceptional during his whole time. It is like a home-from-home environment. The team are so caring, professional and compassionate. Knowing that my father is being cared for has always been an absolute feeling of trust that he is being
well looked after. Not only is my father well cared for, but his family too whilst we are seeing him go through end of life. The team have been wonderful in meeting Dad's and our needs.
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Review from P L (Niece of Resident) published on 1 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our aunty lost her husband in November 2019 and life for her was very lonely, by July 2020 aunty decided she would like to go into care. It was a very difficult time for the family, we wanted to give her all the support that we could, but we were in the middle of Covid-19. I'm so pleased we found Bartlett's
she has found care companionship and a place to call home.
Thank you Bartlett's.
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Review from Faith W (Daughter of Resident) published on 1 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had passed by Bartlett's on my way to visit my mum for many years. It was on my radar, but I never took a close look, except online. I was really impressed by what I saw and read. During the Covid pandemic, Mum had a fall, and it was decided she was unable to live alone anymore. Bartlett's had space,
and we did a Zoom tour. It looked perfect for Mum, and so we suggested she gave "the cruise ship, on land" a try. Mum has now been a resident for well over a year. Even with the many Covid restrictions, the level of care has been exceptional. The staff treat every resident not only as a "family" member but also as an individual and tailor their care according to changing needs. Staff are always happy to help, and the atmosphere, in all respects, is great. The gardens and views are fantastic! I have no hesitation in recommending Bartlett's, in fact, I already have.
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Review from S A (Daughter of Resident) published on 27 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bartlett's Care Home is truly outstanding in every way. My mother could not have been looked after any better in this wonderful nurturing environment. The staff are magnificent and the surroundings are clean and calming, not to mention the exquisite grounds.
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Review from Wilma S (Daughter of Resident) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't recommend Barlett's Residential Care Home highly enough. My mother has lived there for two years and has been very happy. Her physical and mental needs are extremely well cared for. The staff are all outstanding.
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Review from Linda B (Daughter of Resident) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident for just over two years. The care provided was exceptional, with nothing being too much trouble. The staff treated Mum with dignity and respect, ensuring she was comfortable and settled at all times. We, as a family, always received a warm welcome when visiting; it was like a home
from home. Thank you for everything you did; you are a credit to your profession.
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Review from S T (Sister-in-law of Resident) published on 5 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother-in-law was very well looked after and was very happy residing here. I would recommend this home as they take great care to let them join in all the activities they want to.
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Review from J S (Daughter of Resident) published on 4 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The most amazing care home. We as a family are so pleased that mum is lucky enough to have a place at Bartlett's, we could not recommend it more highly. So much is organised for the residents and they are treated with much respect and affection.
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Review from K C (Daughter of Resident) published on 4 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has resided in this home for over five years, she is happy and settled. The care workers are all kind and caring. We as a family are kept informed and always feel that she is looked after in the best possible way. They know her so well they can recognise any change in her health and react
accordingly.
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Review from A B (Sister of Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have ticked all boxes with excellent which more than refelts my experience of this home. Very caring staff, always pleased to see visitors and include them in activities. Nothing too much bother.
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Review from H A (Daughter of Resident) published on 9 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely location, caring staff with a "Bartlett's family" atmosphere. Excellent activities.
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Review from Angela M (Daughter of Resident) published on 10 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been very happy at Bartlett's and we are really pleased we chose it as her residential home. Mum's room is very nice with a wonderful view. She has all the facilities she needs. The grounds are beautiful and extensive. Mum has been able to benefit from the lovely weather and enjoys being taken
outside. All the staff have been very kind and caring and they have looked after Mum very well. We have very much appreciated all their help. Activities are laid on and Mum has taken advantage of them from time to time.
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Review from S D (Daughter of Resident) published on 4 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have nothing but praise for the care and attention received by our mother at Bartlett's. Every member of staff was always friendly and welcoming. In the early days, we enjoyed some lovely walks with mum in the grounds and were all able to appreciate the surroundings at summer parties. We had some
delicious lunches with mum and the chef cooked vegetarian meals especially for us. When we took her away for an outing mum wouldn't remember Bartlett's at all but as soon as we returned she relaxed and felt at home. Bartlett's was a perfect place for mum.
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Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for Bartlett's Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.941 for Bartlett's Residential Care Home is calculated as follows: ( (230 Excellents x 5) + (4 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 239 Ratings = 4.941
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bartlett's Residential Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (16)

Meet the Team (3)

Mibell

Mibell Hernandez

Job Title: Registered Manager Joined: 2005

For more than two decades, my journey with Peverel Court Care has been marked by an unwavering dedication, a tenure that includes fifteen years in a management role. My role is a privilege, a conduit to make a meaningful impact on the lives of others

Beverley

Beverley Webb

Job Title: Care Manager Joined: 2007

My journey with Peverel Court spans just over 16 years, a path that began as a dedicated carer. My trajectory continued to evolve, encompassing pivotal roles such as Assistant Practitioner and has since ascended through the ranks to the role of Care Manager.

Veronica

Veronica Loyola

Job Title: Care Manager Joined: 2004

A Medical Technologist by trade, who has gracefully transitioned into the role of Care Manager at Bartletts Residential Home. Almost two decades have been invested in service to this esteemed care home. Working in tandem with our dedicated team, I am resolute in ensuring that our residents enjoy the care and attention they truly deserve.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bartlett's Residential Care Home to verify any information. View our terms and conditions. Bartlett's Residential Care Home has an Enhanced Service - more info.