Care Homes Owned by Rayners (Extra Care Home) Ltd

I had a 2 week stay for respite care. A very comfortable and well-organised care home. The food was excellent. It was good that my husband was able to join me for some meals. All the staff responded courteously and quickly on two or three occasions when I raised issues with them. Because I needed two carers to support me, I often had to wait lengthy periods for attention, particularly during the night.

Thank you to all the Residents & Staff at Rayners for making me so welcome.

We and she remain very pleased that we chose Rayners.

My stepmum was so well cared for at Rayner's. The staff were kind and considerate and always went the extra mile to ensure that she was happy. I would definitely recommend Rayners to anyone who requires who requires someone they love to be cared for properly away from their own home.

It is a stressful time for aging parents and their loved ones to make the decision to move to a residential care home. Rayners and the exceptionally loving and caring staff made the process as good as it could possibly be. My father settled in quickly, was comfy, happy and loved the staff. We couldn't have been happier with the home, the food, the staff, and the responsiveness to all request, concerns, and questions. A++

My granny used to come to this home for respite to see if she likes it and then settle down she starts living there. Joined in with activities and had her hair done. Listen to music in her bedroom. Visited my mum for Christmas and birthday. She went to the Lantern Club.

I highly recommend Rayners Care Home.

I have been here 3 and a half years and really have loved my time at Rayners. Recently however there has been a drop in your standards which has upset me, please don't let this happen.

Dad's illness came on very quickly and Rayners couldn't have been more supportive to expedite a fast admission to their home. Despite him wishing to spend his final years there, he only managed one week before his passing, but the care he received during that time was exemplary. He always looked so comfortable and all aspects of his care were managed with professionalism and compassion. The support to us, the family, at this difficult time was outstanding and will always be remembered. I can't recommend this home highly enough.

The end-of-life care provided to my mother was second to none and I cannot praise the staff at all levels in the home highly enough. Mum spent 18 months at Rayners and was made so welcome and cared for so well that she was delighted to call it home. The support given and compassion shown in her last few weeks, the hugs and kisses she was given helped her and us, her family get through a very difficult time.

We are very lucky to have found Rayners indeed.

My 93-year-old mother has been a resident at Rayners for 3 years. I can't praise the friendly and professional staff highly enough. The care, kindness, comfort and atmosphere my mother receives on a daily basis is outstanding. When she first arrived from hospital she was so frail, we thought she wouldn't be with us 3 nights let alone 3 years! She now feels so much at home and wouldn't be anywhere else. Her recovery was truly incredible. It's a joy to visit her and we have peace of mind for the first time in a very long time after trying to care for both her and my late father in their own home. I highly recommend Rayners (Extra Care) Home.

Thank you Rayners for giving us our dad back!

The manager and her staff are so caring and respectful to all the residents and really do make it 'a family home for all'.

I joined my mother for Christmas dinner, it was a shambles disorganised, with no music, no atmosphere, and giving medication to the residents during their Christmas dinner so they couldn't relax and enjoy their Christmas Day celebration. No music, carers shouting at each other and putting the residents on different tables, unfortunately, if my mother is there next year we will definitely not be having Christmas dinner at Rayners. We will book a hotel.

My nan thoroughly enjoyed her time at Rayners. She was cared for with dignity and kindness to the end. There were lots of activities for her to take part in if she wanted to and the food provided was fantastic. Rayners kindly let my mum and I join the residents for lunch on several occasions which was lovely.

Had reservations about my friend going into a care home but from the moment we first saw Rayners, I said that if going into a care home was what she really wanted then this was the place to be.

Warm, welcoming and caring. Excellent food. Clean. Laundry service is excellent. Respect confidence.

Thank you very much for your care and attention.

My mum spent just over three years at Rayners Care Home and always felt safe and well cared for. She enjoyed the activities and the entertainment provided. The food was of a very good standard and it was particularly nice to be able to join her for lunch sometimes too. A wonderful, caring care home. Mum was lucky to spend her last few years in such a nice environment.