
Food great, just like a hotel. Spotless everywhere.Scott M(Son of Resident/Service User)

Rayners, in our opinion, has been exceptional.Andrew B(Son of Resident/Service User)

consideration and compassion shown to our father, by every member of staff.Jo C(Daughter of Resident/Service User)

Food great, just like a hotel. Spotless everywhere.Scott M(Son of Resident/Service User)

Rayners, in our opinion, has been exceptional.Andrew B(Son of Resident/Service User)

consideration and compassion shown to our father, by every member of staff.Jo C(Daughter of Resident/Service User)

Rayners, which was purposely built and developed in 1990 to suit older people's care needs and makes the most of a skilled and friendly team in order to achieve a very high level of customer satisfaction.
Rayners is not owned by a group and is owned and operated by the Matthews family.
All of ground floor bedrooms have been converted into the much sought after ‘Garden Terrace Rooms’ – now twenty-five...
Care Provided by Rayners
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Respite / Short Stay have a weekly supplement of £150 per week on top of the fees above.
The price(s) shown are provided by the care home. Contact Rayners for full pricing details and T&Cs.
Contact Rayners to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Rayners (Extra Care Home) Ltd
- Private Owned
Person in charge
- Adele Golbourn and Christopher Matthews (Managers)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2010
Room Information
- Single Rooms (45)
Rayners Reviews (63)
Rayners has a Review Score of 9.5 (9.541) out of 10, based on 9 reviews in the last 2 years.
Over all time Rayners has 63 reviews.
The staff were friendly, helpful and efficient; the residents, mostly older and the majority women, were sociable & friendly.
The care was outstanding and the food was generally very good, with alternatives if a menu dish was incompatible with my diet.
In summary, I would definitely come again when appropriate.
Thank you to all the Residents & Staff at Rayners for making me so welcome.
Thank you so much for taking the time to share such a detailed and heartwarming review. We are absolutely delighted to hear that we could support you through both your knee operation recovery in December and your more recent stays following your falls. Hearing that you found our care outstanding,...
In our experience, each resident is treated with dignity and respect and given the physical and emotional support they need.
There is a very welcoming and happy atmosphere in the home. There are lots of activities and my mother and we have very much enjoyed the special and birthday events they put on.
Staff really listen and from our experience, when a resident makes a suggestion they do their best to implement it. The monthly newsletter with not only all the activities for the month, but also news is helpful for both my mother and for us.
We and she remain very pleased that we chose Rayners.
Thank you so much for taking the time to completing your review. Reading your kind words about your mother's 16 months at Rayners truly warmed our hearts and has been shared with the entire team.
We are so pleased to hear that you feel the warmth and happiness of Rayners. Our goal...
My stepmum was so well cared for at Rayner's. The staff were kind and considerate and always went the extra mile to ensure that she was happy. I would definitely recommend Rayners to anyone who requires who requires someone they love to be cared for properly away from their own home.
Thank you for your review. It was our pleasure to have her resident with us at Rayners and she is sadly missed by us all.
It is a stressful time for aging parents and their loved ones to make the decision to move to a residential care home. Rayners and the exceptionally loving and caring staff made the process as good as it could possibly be. My father settled in quickly, was comfy, happy and loved the staff. We couldn't have been happier with the home, the food, the staff, and the responsiveness to all request, concerns, and questions. A++
Thank you for taking the time to make this review, it is much appreciated and we were all so pleased that your chose Rayners for your Dad. it was a pleasure having him resident with us.
My granny used to come to this home for respite to see if she likes it and then settle down she starts living there. Joined in with activities and had her hair done. Listen to music in her bedroom. Visited my mum for Christmas and birthday. She went to the Lantern Club.
Thank you for your review, it was a pleasure to have your granny resident with us.
I highly recommend Rayners Care Home.
Thank you so much for taking the time to leave your kind words and review it is much appreciated. It was a pleasure to have your Dad resident with us at Rayners and thank you for choosing us, he is sadly missed.
I have been here 3 and a half years and really have loved my time at Rayners. Recently however there has been a drop in your standards which has upset me, please don't let this happen.
We are so pleased that you have been so happy with us for the past 3 and half years and that you rate our services so highly. We appreciate you have not been happy with some supper dishes recently and we are dealing with your issues at your one-to-one regular care reviews, we are pleased that you are very happy with us.
Dad's illness came on very quickly and Rayners couldn't have been more supportive to expedite a fast admission to their home. Despite him wishing to spend his final years there, he only managed one week before his passing, but the care he received during that time was exemplary. He always looked so comfortable and all aspects of his care were managed with professionalism and compassion. The support to us, the family, at this difficult time was outstanding and will always be remembered. I can't recommend this home highly enough.
Thank you for taking the time to make this review, it is much appreciated. It was only too sad that your Dad's stay with us was so short.
The end-of-life care provided to my mother was second to none and I cannot praise the staff at all levels in the home highly enough. Mum spent 18 months at Rayners and was made so welcome and cared for so well that she was delighted to call it home. The support given and compassion shown in her last few weeks, the hugs and kisses she was given helped her and us, her family get through a very difficult time.
It was a pleasure to have your Mum with us at Rayners and we are so glad she regarded Rayners as her 'home'. Your Mum remains sadly missed by us all, but thank you for taking the time to give us this review, it is much appreciated.
My partner and my daughter-in-law both have professional experience of visiting care homes. Both agree this is the best care home they have visited and an exemplar of what an excellent care home should be.
It took a long while for Mum to settle down and with the patience and attention of the staff, she is now engaged in life at Rayners and enjoys the strong relationships she has with the staff.
The food is very good, the safe-guarding procedures watertight and the medical and medication supervision extremely conscientious.
We are very lucky to have found Rayners indeed.
Thank you for taking the time to review Rayners, it is much appreciated. It is a pleasure to care for your Mother and thank you for choosing Rayners.
My 93-year-old mother has been a resident at Rayners for 3 years. I can't praise the friendly and professional staff highly enough. The care, kindness, comfort and atmosphere my mother receives on a daily basis is outstanding. When she first arrived from hospital she was so frail, we thought she wouldn't be with us 3 nights let alone 3 years! She now feels so much at home and wouldn't be anywhere else. Her recovery was truly incredible. It's a joy to visit her and we have peace of mind for the first time in a very long time after trying to care for both her and my late father in their own home. I highly recommend Rayners (Extra Care) Home.
thank your for your lovely review and so pleased you feel the care, kindness, comfort and atmosphere is outstanding. It has been our pleasure to have your Mother resident for the past 3 years and we are also so pleased she recovered so well after joining us. We look forward to seeing you soon.
He always said he didnt want to go into a care home so we were a little concerned how he would feel. We couldn’t have been more wrong because he has settled in so well.
This is due to the lovely, kind friendly staff.
He says he couldn’t ask for anything more.
The food is delicious and homemade, he has been encouraged to join in the activities which has really helped his confidence and mind.
He loves to walk with his zimmer around the pathway - looking at the fish and birds.
We as a family are delighted with his progress.
His well-being and safety are our main concerns.
Thank you Rayners for giving us our dad back!
Thank you for taking the time to give us this lovely review. We too are so glad your father has settled at Rayners so well and thank you for your kind comments. We are so pleased you and your father chose Rayners.
After an initial settling-in period, she was so happy there and was always saying that there was nowhere better to live. The managers run Rayners in a very professional manner and their every action is carried out with the residents in mind.
The manager and her staff are so caring and respectful to all the residents and really do make it 'a family home for all'.
Thank you for your lovely review. It was a pleasure to have your Mother with us at Rayners for 3 years and we are so pleased you chose Rayners.
I joined my mother for Christmas dinner, it was a shambles disorganised, with no music, no atmosphere, and giving medication to the residents during their Christmas dinner so they couldn't relax and enjoy their Christmas Day celebration. No music, carers shouting at each other and putting the residents on different tables, unfortunately, if my mother is there next year we will definitely not be having Christmas dinner at Rayners. We will book a hotel.
Thank you for giving us the opportunity to meet with you and your family this weekend to discuss the areas of concern that you have raised in further...
My nan thoroughly enjoyed her time at Rayners. She was cared for with dignity and kindness to the end. There were lots of activities for her to take part in if she wanted to and the food provided was fantastic. Rayners kindly let my mum and I join the residents for lunch on several occasions which was lovely.
Thank you for your lovely review. Very pleased to hear that your nan enjoyed her time with us at Rayners.
Had reservations about my friend going into a care home but from the moment we first saw Rayners, I said that if going into a care home was what she really wanted then this was the place to be.
Thank you for taking the time to leave this review. We are delighted that your friend chose Rayners and that you agree 'Rayners was the place to be."
Warm, welcoming and caring. Excellent food. Clean. Laundry service is excellent. Respect confidence.
Thank you for making this review - we are very pleased that you enjoy living with us at Rayners and that you value our service so high, it is much appreciated.
Thank you very much for your care and attention.
Firstly, thank you for choosing Rayners as your home and we are very pleased to hear how well you have settled in since joining us three weeks ago. Thank you for for making this review on Rayners which is much appreciated.
My mum spent just over three years at Rayners Care Home and always felt safe and well cared for. She enjoyed the activities and the entertainment provided. The food was of a very good standard and it was particularly nice to be able to join her for lunch sometimes too. A wonderful, caring care home. Mum was lucky to spend her last few years in such a nice environment.
Thank you kindly for taking the time to review us. It was a real pleasure to have your mum reside with us at Rayners and it was always lovely to see you on your many visits and when you joined us for lunch as well.
My fellow residents and I are happy to live at Rayners.
Thank you for taking the time to review us, it is a pleasure having you reside with us at Rayners. We will of course pass on your kind words to all of 'team Rayners'.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 April 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Rayners.
There are no upcoming events for Rayners.
Awards / Recognitions (1)
- 28 Feb 2023Recipient: Rayners
Accreditations
There are no accreditations posted yet for Rayners.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Rayners
What types of Care is Rayners registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Rayners have?
There are 45 Single Rooms.
What are the Facilities & Services at Rayners?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Rayners to the centre of Amersham?
2.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rayners to verify any information. View our terms and conditions. Rayners has an Enhanced Service -more info.