Rayners

Weedon Hill, Hyde Heath, Amersham HP6 5UH

Rayners, which was purposely built and developed in 1990 to suit older people's care needs and makes the most of a skilled and friendly team in order to achieve a very high level of customer satisfaction. Being family owned and managed, the experienced care team is headed by Director of Care, Jeanne Matthews, who has over 40 years' experience in caring for the elderly.

Each of the 44 single bed suites at Rayners, including bathrooms, toilets and lounge areas have large picture windows, television, telephone point, complimentary wi-fi and an emergency nurse call system installed. There are no set visiting hours and visitors are encouraged at all times.

Self-contained luxury 'Assisted Living Apartments' have been added within the grounds of Rayners. These offer emergency 24-hour support for those who require the reassurance, security and back up of a care home, without having to enter a communal living setting.

Professionals at Rayners know that social activity is important and therefore publish a newsletter detailing varied activities and events for the forthcoming Month. They encourage suggestions from residents/relatives relating to the high-class service they offer and have a 'Suggestion Box' on Reception for this purpose.

Rayners kitchens are fitted with all the latest equipment to ensure that residents receive high quality, well-balanced meals prepared in ultra-hygienic surroundings, by qualified and experienced chefs. We take great pride on our Catering Services and we are very proud to announce that we do not set budgets on our food costs, whilst still supporting local trades where we can to supply our catering team. All our Fresh Meat is supplied by local butcher, Kings Farm Shop & Butchers in Wendover.

Rayners is situated in a tranquil setting in the Chiltern Village of Hyde Heath. They are close to the M40, M25 and M1 motorways, making it accessible for visiting.

Group: Rayners (Extra Care Home) Ltd

Person in charge: Mr & Mrs C J Matthews (Managers)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 45

Rooms with ensuite WC: 27

Weekly Charges Guide: Personal Care Single £914 – £914 (These prices are only a guideline, please contact Rayners to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Rayners: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Rayners is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Rayners in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.88 for Rayners is calculated as follows: ( (95 Excellents x 5) + (13 Goods x 4) ) ÷ 108 Ratings = 4.88

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.667 Points relating to the number of positive Reviews for Rayners is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 6 Reviews ÷ 9 Target = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Rayners has a Review Score of 9.5 (9.547) from 9 Reviews


Average Ratings

  • Excellent
    8
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rayners?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rayners

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    2
  • Resident / Service User
    1
  • Wife of Resident/Service User
    1

My Dad is always given excellent care. The staff are hardworking but never to busy to stop for a chat. They are always patient and kind. The level of care is outstanding. The food is always excellent and is always suitable for my Dad's diabetes. There is a happy and relaxed atmosphere at Rayners and I always feel very welcome whenever I visit. A lovely home, with lovely staff in a lovely setting!.

How likely would you be to recommend Rayners? Extremely Likely

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Average Rating:   5 out of 5

A very pleasant experience. Well looked after in a safe environment.

How likely would you be to recommend Rayners? Extremely Likely

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Average Rating:   4.9 out of 5

My Mother was resident at Rayners for three months following brain surgery for the removal of a large brain tumour. The facilities and care at Rayners were outstanding as were the caring staff. The meals provided really were of the highest calibre, with the kitchen always using fresh ingredients. In fact, my Mother came home a stone heavier - she enjoyed herself so much that we had troubles getting her to leave! Being family owned was also a great asset to the home, with a warm and homely atmosphere. She made some great friends whilst there and still returns to visit.

How likely would you be to recommend Rayners? Extremely Likely

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Average Rating:   5 out of 5

The most enticing thing about the quality of the service here is it's friendliness.
The care given is complete, I could not be cared for better. I am looked after in every way.
I am very fortunate to be a resident here.

How likely would you be to recommend Rayners? Extremely Likely

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Average Rating:   5 out of 5

The home is spotlessly clean - everybody is caring and friendly, there is plenty of choice on the menu, food is always served with good presentation/hot, different activity every day.

View from window is very pleasing with the aviary.

How likely would you be to recommend Rayners? Extremely Likely

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Average Rating:   5 out of 5

My mother has been at Rayners since 13th May 2017. The level of care given has been superb and we've seen a marked improvement in her health since her multiple strokes in March which were followed by a stay in hospital. My father suffered a number of UTIs leading up to early April and had been admitted to hospital before eventually ending up in a different care home. We moved my father into Rayners to be with my mother on 1st January 2018. He also appears to be improving, albeit slowly. Rayners, in our opinion, has been exceptional.

How likely would you be to recommend Rayners? Extremely Likely

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Average Rating:   4.8 out of 5

My father was a resident at Rayners for over three years. He was very happy after his initial settling in period. I was always impressed with the level of care and genuine affection shown by all the staff and management. The quality of food is excellent and plentiful as required. The speciality days or evenings were of particular note and required a huge effort by everyone. I always found Rayners clean and the staff readily and cheerfully responsive to residents needs.

How likely would you be to recommend Rayners? Extremely Likely

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Average Rating:   4.8 out of 5

My late dad was treated with dignity and respect. Dementia had made him rather challenging to care for. However, I know they did a wonderful job in the few years he was resident.
I thank them for making a difficult time easier for all concerned.

How likely would you be to recommend Rayners? Extremely Likely

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Average Rating:   4.4 out of 5

My mother was a resident for 15 months until her death in August 2016. Throughout this period the care she received was exemplary. There were always members of staff on hand and nothing was ever a problem or trouble. The home was always clean and tidy and the food excellent. All the residents were encouraged to drink regularly and to take part in the activities provided. During my mother's final few days we- her family- were welcomed at all times of the day and night and looked after well with kindness and compassion. I cannot praise the staff at Rayners highly enough. Thank you all!!

How likely would you be to recommend Rayners? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 27 Apr 2018

Ground floor ensuite bedroom available within Rayners Care Home

Awards / Recognitions

There are currently no awards/recognitions posted yet for Rayners

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Rayners