Rayners

Weedon Hill, Hyde Heath, Amersham HP6 5UH
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9.8 61 Reviews
  • Rayners, Amersham
Rayners, which was purposely built and developed in 1990 to suit older people's care needs and makes the most of a skilled and friendly team in order to achieve a very high level of customer satisfaction.

Rayners is still family-owned and managed and is operated by the Matthews family and not part of a care homegroup.

Each of the 44 single bed suites at Rayners, including bathrooms, toilets and lounge areas have large picture windows, television, telephone point, complimentary wi-fi and an emergency nurse call system installed. There are no set visiting hours and visitors are encouraged at all times.

Self-contained luxury 'assisted living apartments' have been added within the grounds of Rayners. These offer emergency 24-hour support for those who require the reassurance, security and back up of a care home, without having to enter a communal living setting.

Professionals at Rayners know that social activity is important and therefore publish a newsletter detailing varied activities and events for the forthcoming month. They encourage suggestions from residents/relatives relating to the high-class service they offer and have a 'suggestion box' on reception for this purpose.

Rayners kitchens are fitted with all the latest equipment to ensure that residents receive high quality, well-balanced meals prepared in ultra-hygienic surroundings, by qualified and experienced chefs.

The staff take great pride in their catering services and very proud to announce that they do not set budgets on food costs, whilst still supporting local trades to supply the catering team. All fresh meat is supplied by a local butcher, Kings Farm Shop in Wendover.

Rayners is situated in a tranquil setting in the Chiltern Village of Hyde Heath. They are close to the M40, M25 and M1 motorways, making it accessible for visiting.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1975
  • Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1550

Respite / Short Stay have a weekly supplement of £150 per week on top of the fees above.

These prices are only a guideline, please contact Rayners to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Adele Golbourn and Christopher Matthews (Managers)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (45)

Rayners Reviews (61)

Total of 61, showing 61-61
9.8

Rayners has a Review Score of 9.8 (9.783) out of 10, based on 19 reviews in the last 2 years. Over all time Rayners has 61 reviews.

Overall Experience

  • 57
  • 3
  • 0
  • 1
  • 0

Date Published

61
2
7
19
42

Review from Mary C (Daughter of Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for 15 months until her death in August 2016. Throughout this period the care she received was exemplary. There were always members of staff on hand and nothing was ever a problem or trouble. The home was always clean and tidy and the food excellent. All the residents were encouraged
to drink regularly and to take part in the activities provided. During my mother's final few days we- her family- were welcomed at all times of the day and night and looked after well with kindness and compassion. I cannot praise the staff at Rayners highly enough. Thank you all!!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Rayners is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for Rayners is calculated as follows: ( (191 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 226 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rayners is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (1)

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