Rayners

My fellow residents and I are happy to live at Rayners.

My mum moved into Rayners Care Home in December 2022 before sadly passing in August 2023. I worked there many years ago as a night carer. I recognised a few faces from that time! Believe me, it is rare to see staff stay on for so long and is a testament to the home as an employer. Happy carers, happy residents! Lovely, quality, compassionate and respectful care was consistently given to Mum. Mum knew her own mind and was given the freedom to decide what she wanted to do. Everyone from those who clean to carers to senior staff treated Mum so well. Everyone worked hard to meet her needs, and I know she was happier there than she would have been anywhere else. Her end of life was quick and unexpected, but the home did everything it could to make sure she was being seen by the GP and to keep her as clean and comfortable as possible. They kept me informed throughout. She passed peacefully with no fear, and care was on hand. Thank you, everyone, and thank you to one member of staff for attending the funeral.

Visiting a friend to play bridge. Very friendly staff.

My mother has been a resident at Rayners for over seven years. She is very happy and extremely well cared for. Her increasing needs have always been anticipated and promptly provided for. The staff are respectful, infinitely patient and everyone is treated as an individual personality. The gardens are delightful and easily accessible. Rayners is in the heart of a thriving village with a school, a pub and a shop. My mother and I could not have chosen a better place for her to live. Rayners is wonderful!

Our very good friend moved from a full life as a mother, grandmother and great-grandmother, enjoying all the things that such a life can offer in the house and garden, to Rayners (after a fall). We were all very worried about how she would be able to cope with the transition to such a very different life. It has been absolutely amazing how she has settled in. The staff couldn't have been more kind, understanding, helpful and cheerful at all times and she is very happy with her new life. I certainly hope that when the time comes, I shall be able to go to Rayners. I've never seen anywhere else like it.

Second friend of mine that has been a resident here. I have always been impressed with Rayners' management, staff and care.

Mum spent what what turned out to be the last year of her life at Rayners. I don't know how to express in words the kindness of the staff, the care and dignity with which Mum was treated and the support given to us as Mum's health deteriorated. It's not just the excellence of the food and variety of the activities, though both were amazing. It is in the way each resident is loved and cared for as an individual. I had always intended to bring Mum home when end of life care began, but when the time did come, I realized she already was.

After a month's stay in hospital for my mum, we needed her to convalesce and felt Rayners would be the perfect place for her. We weren't wrong. Mum is now back home and better than she has been in a long time and that is thanks to all staff at Rayners. The encouragement and care they showed her has given her the confidence that she needed. Thank you to all at Rayners for looking after Mum.

My father was exceptionally well looked after at Rayners for almost three years. Covid made it very difficult for all the staff but they continued to give excellent care.

My father-in-law was at Rayners Care Home for nearly three years. During that time he was always beautifully looked after, and the staff and management deserve the excellent reputation they have in the area. They look after the residents with goodwill and good humour. Not always the easiest thing to do! My thanks to one and all.

If it weren't for the fact that her little dog was waiting for her at home, I think she would have been eager to stay much longer! Many thanks to everyone for taking such good care of our precious mother. My brother and I were able to relax in the knowledge that she was in capable and kind hands.

Our mum was a resident at Rayners from February 2022 until her death in October of that year. From the start, we were so impressed with the level of care and the attention to detail given by all staff and the numerous little kindness they showed to mum throughout her stay. In her words everyone here is so lovely and kind - they make me feel safe - and for us, her family, that was very comforting to hear. As her appetite decreased efforts were made to find foods to tempt her - and staff did all they could to encourage her to eat. It was such a delight to Mum and to us when staff just popped into the room to see how she was doing and say something cheery and kind. We cannot praise all those who touched Mum's daily life enough - they made all our lives better - thank you to each and every one of you.

Mum spent more than 2 years at Rayners before she sadly died at the end of October 2022. During this time she was so well looked after and it was a comfort and relief to our family to know this. Nothing was too much trouble and the staff always had time for her and us as well which was important as we all accepted Mum could not live at home any more. She loved the food and all the attention given to her. She loved to look smart and have her hair done every week and this made her happy, helping her to accept that this was her home. Rayners efforts to keep residents, staff and family safe from Covid for more than 2 years have been exemplary, under very different and difficult circumstances. We appreciate everything they did very much.

From the time our mum moved into Rayners she was made welcome and comfortable. All the staff made an effort to find commonality and to chat with her. She adored the food which was always of a very high standard and, later when she had extreme difficulty eating and swallowing, the food was made easier to manage. Shortly after she moved in, she celebrated her 101st birthday, and the family joined her for a glass of bubbly and an enormous birthday cake - and we posed for photos with some of the staff! During Covid, it was very hard not to be able to visit Mum but we had video phone virtual visits. The restrictions kept everyone safe and we really appreciate the high standards of care and vigilance. As visitors, we were always welcomed. The home is kept beautifully clean and the dining area looks like a lovely restaurant with fresh flowers. We are so grateful for the care Mum received and would not hesitate in recommending Rayners. The staff are absolutely brilliant. Thank you so much.

My mother was a resident at Rayners from July 2019 to December 2022. It was a very testing period during the COVID pandemic. Throughout her time at Rayners, she received excellent care and attention. I have nothing but praise for the professionalism and competency of all the staff.

My grandmother has been staying at Rayners since the end of May 2022, and they have gone above and beyond to look after her, to make her feel at home. The staff are always very attentive and caring, and there is always an array of activities every week to keep her occupied. The food is also excellent, as she always tells me whenever I see her! I always feel relieved every time I leave after visiting, knowing my grandmother is in safe hands and will always be looked after. Thanks to Rayners and the team.

Our mother lived at Rayners for three years before she passed away in September 2022. She absolutely loved living there and my sister and I have nothing but praise and thanks for the wonderful love and care shown to her. Every member of staff is so kind and friendly and they would help her to decide on an outfit to wear each day and made sure she had her favourite earrings on too. Mum felt very safe and looked after. She liked to go into the dining room for lunch to chat to her friends and join in with some of the activities on offer and for walks around the beautiful gardens. The compassion shown to mum in her last days as she became very poorly was truly wonderful and we are immensely grateful to everyone in Rayners for all they did for mum. We would have no hesitation in recommending Rayners to anyone looking for an excellent care home for their relatives.

Mum chose to move into Rayners over five years ago. Rayners became part of our family, and we'll miss them! Even more, Rayners became part of Mum's family. She felt content and safe; an overriding memory and great comfort to us was that whenever we were going to be away Mum would always say, "you don't need to worry about me because I'm being well looked after here." The love and care that was demonstrated to Mum were immense, particularly in the last couple of weeks of her life when Mum became poorly. It was beautiful as we spent time with her to see cleaners and carers come into Mum's room before they went home to see how she was - I guess because they wondered if she would still be with us when they returned to work. That was so moving! From cleaners to administrators, carers and managers, kitchen and laundry staff, Rayners demonstrate a great, loving and caring team. Thank you for enabling Mum to live well for the last years of her life.

Rayners provided my Dad with a superb home for the last four and a half years. Given he only need help with cooking and cleaning, he chose an assisted living apartment which gave him independence whilst making sure that he ate very healthily and he always had company. Importantly, he could choose to dine in the main dining room or have meals in his apartment, depending on his mood, although he always looked forwards to getting together with friends over lunch or dinner and setting the world to rights. The apartment was beautiful and carers would visit multiple times each day to check on him and make sure everything was tidy and organised, always spending time to chat with him and not just bustle in and out. He loved taking part in the events (and organising a few) and all of the staff were very caring and formed a true bond with the residents. The home also went the extra mile to give value for money and the only downside was that it was not on a bus route, but they organised lifts into town.

The dignity with which they looked after her at the end was wonderful. Well done Rayners.