Care Homes Owned by PJ Care Ltd in Buckinghamshire

Thank you for taking the time to share your thoughts and observations. We truly appreciate your recognition of the dedication and care our staff provide, especially given the complex and often challenging needs of our residents.Id like to reassure you that we take staffing very seriously and use a robust staffing calculator to ensure we meetand exceedrequired levels. In fact, our staffing ratios are higher than those typically found in similar services. On each unit, we maintain a 1:3 staff-to-resident ratio, supported by two registered nurses and two supernumerary managers on every shift. This structure allows us to respond flexibly and effectively to the diverse and evolving needs of our residents.We understand that more staff can always feel helpful, especially in high-demand environments, but we are confident that our current model enables us to deliver safe, compassionate, and person-centred care. Your recognition of the teams admirable work means a great deal, and I will

Thank you so much for your kind and thoughtful words following the Wild West-themed gathering at Mallard House. Were absolutely delighted to hear that you had such a positive experience.Our team put a great deal of heart into preparing the eventfrom the garden decorations and music to the food and atmosphereand its incredibly rewarding to know that it made a meaningful difference to you and your brother. Creating opportunities for families, residents, and staff to connect in a relaxed and joyful setting is something we truly value.Your feedback means a great deal to all of us, and I will be sure to share your lovely comments with the entire team involved in organising the day.

Thank you so much for your kind and thoughtful review! We're delighted to hear that you and your husband enjoyed the Christmas party and pantomime. Our catering team will be thrilled to know their efforts were appreciated, and the festive treat bags were a hit! It's great to hear that your husband could watch the performance, and we're pleased our team could make it a positive experience for you both. Seeing our residents and their families share moments like these during the festive season is exactly what we aim for. Your words mean a lot to the entire team, and we'll be sure to share your feedback with everyone involved. Thank you again, and we look forward to making more special memories with you!

Thank you so much for taking the time to share such lovely feedback about Bluebirds. We are truly touched by your kind words and thrilled to know that you and your family feel so well supported.
It's wonderful to hear that our team's efforts - across all departments - are making a positive difference for your mum and your family. Creating a relaxed yet professional atmosphere where residents feel safe and cared for is something we strive for every day.
We're especially pleased that you've found the educational talks and social events helpful, as we believe in fostering a community that supports both residents and their families. It's heartening to hear that our tailored approach to your mum's care is helping her feel safe and understood.
Your comments mean the world to us, and we'll be sure to share them with the entire team - they'll be so encouraged to know their hard work is appreciated.
Thank you again for your support and trust. If there's ever anything more we can do, please don't hesitate to reach out.

Hi there, it really warms our hearts to read your comments and that you feel content with the care being provided to your father. It's great to know that our management is offering support to you also, we are always here.

Hi there, thank you for your lovely words. It is a pleasure to care for your brother and we are so happy to hear you are content with the care we provide. If you need any further support, please know the team is always here for you.

Hi there. Thank you for your lovely words, it's really appreciated. We are so glad to hear you enjoyed the event, it was a wonderful day. Our team are always here to support you.

Thank you for the kind words. The whole team at Mallard House does their best to ensure the atmosphere is kept to its utmost friendly yet professional, so this is appreciated when spotted.

Hi Carla, thank you for taking the time to complete a review and for your kind comments. We strive to ensure everyone feels welcome in all of our centres, so to hear your comments regarding friendly staff means a huge amount to us! Thank you for your feedback regarding meal times - our kitchen are continually reviewing their menu and meal planning is a huge part of life within PJ Care - food is fuel, after all. This has been noted but we can see this is an older issue that has since been resolved. If you'd like to provide any other feedback or need support in any area please do not hesitate to get in touch with a team member, our Family Liaison Officer to any Manager within the centre and we'll get it sorted quickly. Thanks again.