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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Strathmore Care
Strathmore Care are extremely proud to be recognised by fellow professionals as a leading provider of senior living healthcare across Southend-on-Sea. They are committed to a programme of creating and maintaining high quality care facilities which are founded on the fundamental principles of good care practices.

Strathmore Care Locations (2)

 
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2 Care Homes owned by Strathmore Care
Whittingham House

Whittingham Avenue, Southend-on-Sea SS2 4RH 

9.7 32 reviews
"My partner is happy here which gives me peace of mind and always dressed okay.The staff are lovely always asked if I want a drink when I…"   Read all 32 reviews
Location Type Care Home

Whittingham House care home is located in the heart of Southend-on-Sea. Residents in its care include those with dementia. Clients who come to Whittingham House can benefit greatly from staying in a such a fantastic location. Numerous trips… Read more about Whittingham House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 70 Rooms from £1,068 / week
Milton House

58 Avenue Road, Westcliff-on-Sea SS0 7PJ 

9.7 29 reviews
"I found the home very friendly and caring. My mum is treated very well and is happy. She enjoys the activities and seems content in her…"   Read all 29 reviews
Location Type Care Home

Milton House is not a purpose built home, and so is full of character. The conservation area it is situated in is quiet, and peaceful. Milton House is not far from the seafront and the local high street. Residents are encouraged to access the community… Read more about Milton House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Palliative Care
  • 28 Rooms

Strathmore Care Reviews (61)

9.7
Strathmore Care has a Group Review Score of 9.7 (9.739) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Strathmore Care must have a Review Score.

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Review of

Whittingham House

from F W (Son of Resident) published on 13 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very good and homely. Sometimes there seems to be a lack of staff upstairs.

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Review of

Whittingham House

from W T (Sister of Resident) published on 10 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found all staff to be courteous and helpful. The catering at Whittingham House is excellent and the communal areas are clean, well decorated and spacious. The outside space at the front and to the rear is very pleasant and my brother likes to sit in the rear garden and read his book.
The
manager always keeps me fully informed of any issues and I feel confident that my brother is being well cared for.
I would have given 5 stars but when we looked for a care home, one of the reasons we chose Whittingham House was because the website stated that residents are able to go out to the seafront etc. in the minibus. I have raised this issue in the past and I was told that the minibus was out of action due to mechanical failure. I also raised the issue at one of the residents meetings and was told that Head Office were looking into it. That was the last I heard and as far as I am aware the minibus has still not been repaired.
All in all a very good care home.

Reply from Kathleen Bance, Home Manager at Whittingham House

Thank you for your feedback. It is unfortunate that our mini bus is unavailable at the moment but we have discussed this with higher management and hopefully this summer we can hire a mini bus to take the residents for outing. We will let you know when this happens.

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Review of

Whittingham House

from Yvonne F (Partner of Resident) published on 7 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner is happy here which gives me peace of mind and always dressed okay.The staff are lovely always asked if I want a drink when I arrive.

Reply from Kathleen Bance, Home Manager at Whittingham House

Thank you for your feedback. We appreciate your kind words.

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Review of

Milton House

from Susan B (Daughter of Resident) published on 13 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home very friendly and caring. My mum is treated very well and is happy. She enjoys the activities and seems content in her surroundings. Very caring staff, above and beyond with care when I have been visiting. Very kind on the telephone too when you call to see how mum is doing.

Reply from Rheden, Home Manager at Milton House

Thank you so much for your lovely review and for taking the time to share your experience. We're so pleased to hear that your mum is happy, well cared for, and enjoying the activities. Knowing that she feels content in her surroundings is exactly what we strive for.Your kind words about our team, both during visits and over the phone, truly mean a lot. We understand how important it is to feel reassured and supported, especially when a loved one is in care, and we're so grateful for your trust in us.Please don't hesitate to reach out at any time, it's a pleasure to care for your mum, and we're always here for you too.

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Review of

Milton House

from Vivien C (Friend of Resident) published on 10 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Milton House is a true home, full of love, warmth and laughter. My friend is now calm and confident and cared for, and visiting her here is joyful, where it used to be upsetting and tearful in her previous home. All the staff are, quite frankly, exceptional.

Reply from Rheden TBC, TBC at Milton House

Thank you so much for your kind and heartfelt feedback. It truly means a great deal to us to hear that your friend now feels calm, confident, and well cared for at Milton House.We are especially touched to know that your visits are now filled with joy rather than distress. Creating a safe, loving, and uplifting environment is at the heart of everything we do, and your words reassure us that we are achieving that goal-not just for our residents, but also for those who care about them.Your praise for our staff is deeply appreciated, and I will be sure to share your comments with the whole team. Knowing their dedication is making a meaningful difference will mean so much to them.Thank you again for your thoughtful message.

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Review of

Whittingham House

from Wendy H (Daughter of Resident) published on 9 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mother received was excellent, the carers were all lovely people. The food was obviously good mum didn't complain once in 3 years about food. During her last days the care she received from the home staff was excellent and compassionate.
The reason I didn't give 5 stars was the cost of
the home.I was told I had to pay a huge bill each month to subsidise all the council patients. This is totally unfair.
I would and have recommended the home to friends.

Reply from Kathleen Bance, Home Manager at Whittingham House

We appreciate the kind thoughts and compliments. Regarding the fees, we genuinely appreciate your openness. We understand the cost of care is a significant consideration for families, and we want to assure you that we are committed to providing high quality care to our residents regardless of their funding source. Private fees contributes to the overall sustainability of the home, allowing us to invest in staffing, facilities, activities and other.

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Review of

Whittingham House

from R A (Brother of Resident) published on 12 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'll like to thank the staff for the care and hard work that they put in everyday to make the residents feel at home. Our brother seems content to be at the care home and as a family it's comforting to know that our brother is being taken good care of. Never a boring moment because of the various activities
that the staff engage with the residents. The smile on their faces, say it all. Thanks for the priceless feedbacks of pictures and video clips of our brother.

Reply from Kathleen TBC, Home Manager at Whittingham House

Thank you for the kind words. We are glad to know that you are reassured of your brothers welfare. We endeavour to keep up with the good care that we provide to all our residents.

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Review of

Whittingham House

from Colin K (Brother-in-law of Resident) published on 12 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by home is first class. I am kept informed promptly of any problems by the staff. I am welcomed by all of the staff when I visit and it is clear that contact between my sister in law and the staff is very friendly.

Reply from Kathleen TBC, Home Manager at Whittingham House

Thank you for such a lovely review. We appreciate the kinds words and as always, your visit are always greeted with warm welcome as you have always been kind and cheerful with everyone.

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Review of

Whittingham House

from Shirley S (Daughter of Resident) published on 8 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel Whittingham House is safe and secure, and the care taken by all the staff to ensure all residents and relatives feel confident everyone is in safe hands. The leaders are very efficient and professional. Questions and requests are answered quickly and effectively. Their door is always open to
relatives, and they are always visible and approachable. We feel all the staff are very caring, kind, attentive, helpful, hardworking, considerate and friendly. They perform all their duties in a professional and effective way. They are extremely helpful and approachable to all the relatives, ensuring we are well looked after. Nothing is too much trouble for them. We are kept informed on our relatives wellbeing. The thoughtful and engaging activities are hugely beneficial. We are very regular visitors and from that gain an extremely positive impression of how Whittingham House is run. We are very happy Mum is there, and we would definitely recommend Whittingham House to other families.

Reply from Kathleen TBC, Home Manager at Whittingham House

Thank you for such a wonderful review and thank you for all the support. It is a joy to hear all the positive feedback.

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Review of

Whittingham House

from A J (Daughter of Resident) published on 7 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident here for 2.5 yrs. The new senior management team have been an absolute delight to work with, highly proactive and nothing is too much trouble. I feel confident that my mother is under the best care. Likewise, their staff provide the utmost care and support and I have
high respect and regard for their loyalty and ongoing hardwork provided within this sector.
I would not hesitate recommending Whittingham House Care Home to others.
PS -
One small thing. It would be most helpful if it was compulsory for all staff to wear a name badge so we are able to identify and share special praise with Management.

Reply from Kathleen TBC, Home Manager at Whittingham House

Thank you for your kind words. We appreciate the positive experience you had with our team. Your kind words will be shared with the team- they'll be delighted to hear them.

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Review of

Whittingham House

from S J (Daughter of Resident) published on 7 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always friendly towards me when I'm there visiting my mother. Good atmosphere in the home and cleaning aways taking place.
The staff do join in with the activities especially the music ones and party's/events that the home do.
My mum is a private resident and has to pay for her keep there.
The charges per week are really too much, so expensive. She doesn't get any different treatment from the other residents either.

Reply from Kathleen TBC, Home Manager at Whittingham House

Thank you for your positive review regarding the home and staff. Regarding the fees, we genuinely appreciate your openness. We understand the cost of care is a significant consideration for families, and we want to assure you that we are committed to providing high quality care to our residents regardless of their funding source. Private fees reflect not only the day-to-day care provided, but also contributes to the overall sustainability of the home, allowing us to invest in staffing, facilities, activities and others that benefit all our residents.

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Review of

Whittingham House

from Claire J (Daughter of Resident) published on 7 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whittingham House look after my dad with love and care. He enjoys staying here and he is at home. They have a lovely way that they treat and deal with Dad and cannot do enough for him and us as a family. Always so welcoming, and the communication is fantastic, with lots for dad to be able to join in
with.
Thanks for all you do x

Reply from Kathleen TBC, Home Manager at Whittingham House

Thank you for your lovely feedback. We're truly grateful that you've taken the time to share your experience. We will continue to strive to provide the best care not just for your dad but for everyone.

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Review of

Whittingham House

from Alison D (Daughter of Resident) published on 7 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was dreading putting my mum in a home but due to her complex needs I could no longer put it off. The staff and care provided at Whittingham House are exceptional. They try really hard to give mum the care and attention she needs and the social life is fantastic from karaoke to bingo to regular themed
parties. Mum is so happy here I wish I'd moved her a lot earlier.

Reply from Kathleen TBC, Home Manager at Whittingham House

Thank you for the lovely review and thank you for the trust, and it's always encouraging to hear that this is reflected in your experience.

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Review of

Whittingham House

from Jackie H (Daughter of Resident) published on 7 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my sister really like the home, it is really and clean well maintained and the care is exceptional. They keep us informed of any change in our family member. We also like the events that are put on, everyone seems to enjoy working there.

Reply from Kathleen TBC, Home Manager at Whittingham House

Thank you so much for the lovely review. Our team is dedicated to creating a safe, supportive, and compassionate environment and we are so glad to know that this has made a positive difference to your family. We also aim to provide the best events not just for our residents but for their family and friends too...

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Review of

Whittingham House

from H D (Cousin of Resident) published on 7 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was helped to settle in comfortably and to get involved with the varied activities. Although her mobility and her abilities are now limited she is encouraged and supported sympathetically to join in and she obviously enjoys it. She is relaxed and content and happy now after having had a difficult
time before she came to the care home. It is very reassuring that she is known as a person and is not just a number 'to be processed'. Her visitors are always made to feel welcome and they are impressed by the kindness which the staff show to the residents.

Reply from Kathleen TBC, Home Manager at Whittingham House

Thank you so much for such kind words and review. It means a great deal to us to know that your loved one is receiving the care and attention they deserve.

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Review of

Whittingham House

from Michelle L (Granddaughter of Resident) published on 7 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise enough the care my Nan receives at Whittingham House. The workers are so kind, caring and supportive towards the residents. The facilities are communal spaces provide everything necessary to ensure the residents are comfortable and engaged. They have an excellent entertainment program
- from therapy dog visits to chair yoga, to craft sessions, to karaoke. In addition they also arrange plenty of opportunities for family members to get involved eg Easter party, Mother's Day tea party, summer bbq.
My Nan is extremely happy at Whittingham House- in her words it has given her a new purpose. She is always smiling and happy - they take such good care of her

Reply from Kathleen TBC, Home Manager at Whittingham House

Thank you so much for such a lovely review. We aim to provide the best care for all our residents and we hope to continue with the good work that we do.

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Review of

Whittingham House

from L W (Daughter-in-law of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My M-I-L received excellent care during her time at Whittingham House. All staff were courteous and treated her with kindness, care and respect. The home was very clean and in all the areas we used we never had to raise any concerns; it was spotless!
We knew she was safe and had access to a G.P. whenever
necessary.
Cannot thank all of the staff enough for their care. They are an amazing team.

Reply from Kathleen TBC, Home Manager at Whittingham House

Thank you for such a lovely review. At Whittingham, we aim to give the best possible care we could to all our residents and to their loved ones.

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Review of

Milton House

from G C (Son of Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the staff and management of this care home. They have looked after my mum with care and patience and go beyond what would be my expectation of a care home. I am completely comfortable that my mum is in safe and caring hands.

Reply from May Galvez, Registered Home Manager at Milton House

Thank you for your support, positive review and inspiring words to all our staff and management.

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Review of

Whittingham House

from B H (Mother of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was recently a resident but sadly passed away. Whilst Mum was in their care she was looked after to the highest of standards. Nothing was too much trouble for them. Mum was always clean, tidy, well-fed, and observered at all times. The staff were always very friendly and constantly updating
us on Mum's condition. They always made our visits comfortable with plenty of tea and biscuits. We would like to thank all at the home for making Mum's last weeks comfortable.

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Review of

Whittingham House

from S W (Daughter of Resident) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went in for a short stay. She enjoyed it so much, she didn't want to leave. Staff at all levels were extremely caring, kind and respectful. They all greeted you with warmth and friendliness. The food at the BBQ was absolutely delicious!

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Awards / Recognitions (0)

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Frequently Asked Questions about Strathmore Care

How many Care Homes does Strathmore Care own?

Strathmore Care own 2 Care Homes.

Which Strathmore Care Care Homes have the highest review score?

Whittingham House & Milton House have the highest review score.
Strathmore Care in Essex

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