Milton House, Westcliff-on-Sea, Essex
Milton House, Westcliff-on-Sea, Essex

Milton House is located in a quiet residential conservation area.

The home is near to Southend seafront and is only a few minutes to the busy High Street and Royals Shopping Centre. The residents at Milton House benefit greatly from staying in such a great location with numerous trips to the seaside arranged during the spring and summertime. Milton House is a privately owned registered care home that offers residential, dementia and respite elderly care.

Group: Strathmore Care

Person in charge: Katie Drane (Home Manager)

Local Authority / Social Services: Southend on Sea Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 26

Shared Rooms: 1

Rooms with ensuite WC: 23

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Milton House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Milton House has a Review Score of 9.7 (9.670)

The Review Score of 9.7 (maximum of 10) for Milton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Milton House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.67 for Milton House is calculated as follows: ( (70 Excellents x 5) + (18 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 94 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Milton House is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 7 Reviews ÷ 5.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Milton House?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Milton House

  • Daughter of Resident/Service User
    3
  • Niece of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

Giving up your home is a hard decision to make but I'm sure we did the right move.
I see he's in a secure and safe place.
The care and attention is very good. Any problems, he only has to pull the cored and help is at hand.

How likely would you be to recommend Milton House? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

If you are looking round Milton as a potential place for a loved one, please don't be put off by the decoration. Its a little worn and dated (although they are currently decorating and what they have done so far looks very good), look beyond that as this is a lovely Care home with staff who work very hard and genuinely care about their residents. They are friendly, hard working and make every effort to make the residents and their visitors feel happy and part of an extended family. The Manager has gone out of her way to help us with any queries we've had and has done everything within her power to make sure our Mum receives the very best care within Milton and from the doctors who visit. It's a difficult decision to make, placing the care of a loved one into someone else's hands, when you know you can no longer do it yourself, but the whole family feel confident we have made the right decision for Mum and are very pleased with the care she has received over the past year.

How likely would you be to recommend Milton House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

In my experience, the care staff are very approachable always willing to help with any concerns I may have about my mother.

They are very hard working and help with their cheerfulness to lift the residents.

I am often there at meal times and the food looks very appetising.

How likely would you be to recommend Milton House? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Poor

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Rooms: Satisfactory

Value for Money: Satisfactory

A really friendly home and there's always plenty of food and drink. Mum's room is cleaned regularly and she always has clean clothes on. Mum looks 20 years younger since she has been at Milton House and is more mobile and happier than she has been for years.

How likely would you be to recommend Milton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff looked after my lady very, very well. I couldn't have chosen a better care home. They went above and beyond to look after her.

How likely would you be to recommend Milton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have nothing but praise for Milton House. My mother is very happy since being here. She is very well cared for.

How likely would you be to recommend Milton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My relative required an urgent placement, and the manager and colleague came to assess them almost immediately after the Social Worker requested it. Agreement to take my relative into the home was made, and I was asked just to give 20 mins before bringing my relative in, to allow them to get the room ready. On arrival, the room was made up with the favourite colour of my relative - beautiful bedspread and bedding, and the pictures of the family which we'd given had been put out. My relative is not only well looked after and cared for, they are loved by the manager and the team. My relative has greatly improved in health and wellbeing, and is enjoying the activities, food, friendliness, and benefitting from the services of visiting chiropodist, hairdresser. Nothing is too much trouble and when I visit I can see and hear that all residents receive a high level of care, support and attention. I cannot be happier that my relative is at Milton House.

How likely would you be to recommend Milton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My husband has been here since the 28th of August after a short unsuccessful stay at another care home. Since the 20th of May he has been in and out of hospital a lot and is now very frail. I am very happy with the care and attention he gets at Milton House but most importantly he has now settled and is happy with the care, food and activities etc.

How likely would you be to recommend Milton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Natalie Vive-Kananda, Development Director at Milton House responded to this review on 21 Oct 2015:

We thank you again for your feedback, and hope your husband continues to enjoy his stay at Milton House.

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