Milton House

58 Avenue Road, Westcliff-on-Sea SS0 7PJ
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9.7 29 Reviews
  • Milton House, Westcliff-on-Sea
Milton House is not a purpose built home, and so is full of character. The conservation area it is situated in is quiet, and peaceful.

Milton House is not far from the seafront and the local high street. Residents are encouraged to access the community and regular trips out are planned.

Milton House boasts good sized rooms, many of which are en-suite, and large communal areas too. The warm and inviting atmosphere makes Milton House feel homely and welcoming.

Milton house is privately owned and registered for care of the elderly, dementia and also offers respite care.
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 28 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1172 – £1400
  • Self-Funded Residential Dementia Care: £1172 – £1400
  • RESPITE Self-Funded Residential Care: £1172 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1172 – £1400

Our weekly fee depends on the outcome of the assessment and the room you choose

These prices are only a guideline, please contact Milton House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Rheden Opano (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Residential Care
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (0)

Milton House Reviews (29)

9.7

Milton House has a Review Score of 9.7 (9.738) out of 10, based on 11 reviews in the last 2 years.
Over all time Milton House has 29 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Milton House
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Review from Susan B (Daughter of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the home very friendly and caring. My mum is treated very well and is happy. She enjoys the activities and seems content in her surroundings. Very caring staff, above and beyond with care when I have been visiting. Very kind on the telephone too when you call to see how mum is doing.
Reply from Rheden, Home Manager at Milton House

Thank you so much for your lovely review and for taking the time to share your experience. We're so pleased to hear that your mum is happy, well cared for, and enjoying the activities. Knowing that she feels content in her surroundings is exactly what we strive for.Your kind words about our team, both during visits and over the phone, truly mean a lot. We understand how important it is to feel reassured and supported, especially when a loved one is in care, and we're so grateful for your trust in us.Please don't hesitate to reach out at any time, it's a pleasure to care for your mum, and we're always here for you too.

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Review from Vivien C (Friend of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Milton House is a true home, full of love, warmth and laughter. My friend is now calm and confident and cared for, and visiting her here is joyful, where it used to be upsetting and tearful in her previous home. All the staff are, quite frankly, exceptional.
Reply from Rheden TBC, TBC at Milton House

Thank you so much for your kind and heartfelt feedback. It truly means a great deal to us to hear that your friend now feels calm, confident, and well cared for at Milton House.We are especially touched to know that your visits are now filled with joy rather than distress. Creating a safe, loving, and uplifting environment is at the heart of everything we do, and your words reassure us that we are achieving that goal-not just for our residents, but also for those who care about them.Your praise for our staff is deeply appreciated, and I will be sure to share your comments with the whole team. Knowing their dedication is making a meaningful difference will mean so much to them.Thank you again for your thoughtful message.

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Review from G C (Son of Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the staff and management of this care home. They have looked after my mum with care and patience and go beyond what would be my expectation of a care home. I am completely comfortable that my mum is in safe and caring hands.
Reply from May Galvez, Registered Home Manager at Milton House

Thank you for your support, positive review and inspiring words to all our staff and management.

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Review from T M (Husband of Resident) published on 25 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has just spent 8 days in Milton Care home. She had a really nice experience. I was kept updated on her time in the home by the manager via email.
Very friendly helpful staff.
Reply from May Galvez, Registered Home Manager at Milton House

Thank you to consider our care home for second time to look after her.

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Review from I L (Sister of Resident) published on 10 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Milton House Care Home is a well-run and happy care home. The staff excel themselves to ensure the residents are well catered for in all aspects.
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Review from Steffan W (Grandson of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care and service that my grandmother is receiving.
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Review from Karen S (Daughter of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum settled in really well and is so well looked after and cared for by the staff.
She enjoys her meals and they are varied and plentiful.
All you can ask is that your loved one is cared for and looked after and she most definitely is.
All staff are so friendly and welcoming.
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Review from A R (Granddaughter of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy, very friendly staff.
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Review from Michael M (Brother of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly, helpful and caring.
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Review from John U (Friend of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend seems happy in the home and seems to have fitted in very well.
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Review from Ronald R (Partner of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went to a barbi at Milton House as my partner was there, and I was the entertainer for the afternoon. Very good for and well-presented. Plenty of staff. Would go again if asked.
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Review from Terry W (Partner of Resident) published on 16 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner, a dementia sufferer, was in hospital for six weeks as a result of having a fall and breaking her hip. She was placed in your home by the NHS for six weeks while her long-term future is assessed. I have nothing but the utmost praise for your wonderful staff. Friendly and helpful to the next
degree. You all deserve the utmost praise.
Reply from May Galvez, Acting Manager at Milton House

Thank you so much for trusting us to look after your loved one's here in our care home.

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Review from Mary B (Cousin of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found everyone at Milton care home is caring and understanding. Always keep me informed. My cousin can be very difficult but they cope very well.
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Review from C T (Daughter of Resident) published on 24 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and management are fantastic. Mum is looked after really well and she seems very happy here.
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Review from R C (Son of Resident) published on 23 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Milton House are doing an excellent job of taking care of my mother.
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Review from Jo J (Daughter of Resident) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very peaceful here. The staff are caring, helpful and friendly.
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Review from Maureen H (Friend of Resident) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Milton House staff have been fabulous in every way. I feel so happy knowing that my friend is so well looked after in his later years.
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Review from Fiona O (Daughter of Resident) published on 21 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helpful weekly updated of resident progress during the lockdown.
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Review from Michelle N (Daughter of Resident) published on 2 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and mum had a few teething problems at first as was all new to us and daunting, but after a few days she settled in well, says the nurses are brilliant attending to her needs as she is alert but her mobility is failing her. I can see they care for the resident's wellbeing.
She really enjoys
the food but would like 2 slices of toast instead of 1 in the mornings she does love her food, the dinners she says are spot on, very nice.


They recently had a bbq party which was fantastic, decorated throughout, Elvis impersonator was great, lovely spread of food, raffle. Thanks for great day.

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Review from John E (Son of Resident) published on 19 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been here two years, in the time he has been here he has gained weight and seems much more content in his surroundings. Due to his dementia, he doesn't always recognise me when I visit but there is no doubt from his reactions that he loves and is loved by those who care for him. Excellent
communication with us from staff concerning his healthcare.
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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Milton House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.738 for Milton House is calculated as follows: ( (94 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 126 Ratings = 4.738
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Milton House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Nov 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Milton House

What types of Care is Milton House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Milton House have?

There are 28 Single Rooms.

What are the Facilities & Services at Milton House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Milton House to the centre of Westcliff-on-Sea?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milton House to verify any information. View our terms and conditions. Milton House has an Enhanced Service - more info.