Whittingham House

Whittingham Avenue, Southend-on-Sea SS2 4RH
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9.7 33 Reviews
  • Whittingham House, Southend-on-Sea
Whittingham House care home is located in the heart of Southend-on-Sea.

Residents in its care include those with dementia.

Clients who come to Whittingham House can benefit greatly from staying in a such a fantastic location. Numerous trips to the seaside are arranged during the spring and summer months.
   
The care home welcomes people for long stays, short stays and offers respite.

The entire building is built for maximum ease of access and comfort for all residents.

Residents may bring their own furniture and can also bring their pets.

The care home is owned by Strathmore Care which is extremely proud to be recognised by fellow professionals as a leading provider of senior living healthcare across Southend-on-Sea. They are committed to a programme of creating and maintaining high quality care facilities which are founded on the fundamental principles of good care practices.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1172 – £1400
  • Self-Funded Residential Dementia Care: £1172 – £1400
  • RESPITE Self-Funded Residential Care: £1172 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1172 – £1400

Our weekly fee depends on the final assessment outcome of the service user and the room you choose.

These prices are only a guideline, please contact Whittingham House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Clement Wijegoonawardena (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (1)

Whittingham House Reviews (33)

9.7

Whittingham House has a Review Score of 9.7 (9.735) out of 10, based on 29 reviews in the last 2 years.
Over all time Whittingham House has 33 reviews.

Overall Experience
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Reviewer Connection to Whittingham House
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Total of 33, showing 1-20
Review from C H (Husband of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been at Whittingham House for over eighteen months. The management and staff are always helpful. To me it seems there is a very good cleanliness regime. I visit my wife regularly and I have always been reassured that she is being well card for.
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Review from F W (Son of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally very good and homely. Sometimes there seems to be a lack of staff upstairs.
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Review from W T (Sister of Resident) published on 10 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have always found all staff to be courteous and helpful. The catering at Whittingham House is excellent and the communal areas are clean, well decorated and spacious. The outside space at the front and to the rear is very pleasant and my brother likes to sit in the rear garden and read his book.
The
manager always keeps me fully informed of any issues and I feel confident that my brother is being well cared for.
I would have given 5 stars but when we looked for a care home, one of the reasons we chose Whittingham House was because the website stated that residents are able to go out to the seafront etc. in the minibus. I have raised this issue in the past and I was told that the minibus was out of action due to mechanical failure. I also raised the issue at one of the residents meetings and was told that Head Office were looking into it. That was the last I heard and as far as I am aware the minibus has still not been repaired.
All in all a very good care home.
Reply from Kathleen Bance, Home Manager at Whittingham House

Thank you for your feedback. It is unfortunate that our mini bus is unavailable at the moment but we have discussed this with higher management and hopefully this summer we can hire a mini bus to take the residents for outing. We will let you know when this happens.

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Review from Yvonne F (Partner of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner is happy here which gives me peace of mind and always dressed okay.The staff are lovely always asked if I want a drink when I arrive.
Reply from Kathleen Bance, Home Manager at Whittingham House

Thank you for your feedback. We appreciate your kind words.

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Review from Wendy H (Daughter of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care my mother received was excellent, the carers were all lovely people. The food was obviously good mum didn't complain once in 3 years about food. During her last days the care she received from the home staff was excellent and compassionate.
The reason I didn't give 5 stars was the cost of
the home.I was told I had to pay a huge bill each month to subsidise all the council patients. This is totally unfair.
I would and have recommended the home to friends.
Reply from Kathleen Bance, Home Manager at Whittingham House

We appreciate the kind thoughts and compliments. Regarding the fees, we genuinely appreciate your openness. We understand the cost of care is a significant consideration for families, and we want to assure you that we are committed to providing high quality care to our residents regardless of their funding source. Private fees contributes to the overall sustainability of the home, allowing us to invest in staffing, facilities, activities and other.

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Review from R A (Brother of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'll like to thank the staff for the care and hard work that they put in everyday to make the residents feel at home. Our brother seems content to be at the care home and as a family it's comforting to know that our brother is being taken good care of. Never a boring moment because of the various activities
that the staff engage with the residents. The smile on their faces, say it all. Thanks for the priceless feedbacks of pictures and video clips of our brother.
Reply from Kathleen TBC, Home Manager at Whittingham House

Thank you for the kind words. We are glad to know that you are reassured of your brothers welfare. We endeavour to keep up with the good care that we provide to all our residents.

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Review from Colin K (Brother-in-law of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided by home is first class. I am kept informed promptly of any problems by the staff. I am welcomed by all of the staff when I visit and it is clear that contact between my sister in law and the staff is very friendly.
Reply from Kathleen TBC, Home Manager at Whittingham House

Thank you for such a lovely review. We appreciate the kinds words and as always, your visit are always greeted with warm welcome as you have always been kind and cheerful with everyone.

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Review from Shirley S (Daughter of Resident) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We feel Whittingham House is safe and secure, and the care taken by all the staff to ensure all residents and relatives feel confident everyone is in safe hands. The leaders are very efficient and professional. Questions and requests are answered quickly and effectively. Their door is always open to
relatives, and they are always visible and approachable. We feel all the staff are very caring, kind, attentive, helpful, hardworking, considerate and friendly. They perform all their duties in a professional and effective way. They are extremely helpful and approachable to all the relatives, ensuring we are well looked after. Nothing is too much trouble for them. We are kept informed on our relatives wellbeing. The thoughtful and engaging activities are hugely beneficial. We are very regular visitors and from that gain an extremely positive impression of how Whittingham House is run. We are very happy Mum is there, and we would definitely recommend Whittingham House to other families.
Reply from Kathleen TBC, Home Manager at Whittingham House

Thank you for such a wonderful review and thank you for all the support. It is a joy to hear all the positive feedback.

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Review from A J (Daughter of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident here for 2.5 yrs. The new senior management team have been an absolute delight to work with, highly proactive and nothing is too much trouble. I feel confident that my mother is under the best care. Likewise, their staff provide the utmost care and support and I have
high respect and regard for their loyalty and ongoing hardwork provided within this sector.
I would not hesitate recommending Whittingham House Care Home to others.
PS -
One small thing. It would be most helpful if it was compulsory for all staff to wear a name badge so we are able to identify and share special praise with Management.
Reply from Kathleen TBC, Home Manager at Whittingham House

Thank you for your kind words. We appreciate the positive experience you had with our team. Your kind words will be shared with the team- they'll be delighted to hear them.

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Review from S J (Daughter of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff always friendly towards me when I'm there visiting my mother. Good atmosphere in the home and cleaning aways taking place.
The staff do join in with the activities especially the music ones and party's/events that the home do.
My mum is a private resident and has to pay for her keep there.
The charges per week are really too much, so expensive. She doesn't get any different treatment from the other residents either.
Reply from Kathleen TBC, Home Manager at Whittingham House

Thank you for your positive review regarding the home and staff. Regarding the fees, we genuinely appreciate your openness. We understand the cost of care is a significant consideration for families, and we want to assure you that we are committed to providing high quality care to our residents regardless of their funding source. Private fees reflect not only the day-to-day care provided, but also contributes to the overall sustainability of the home, allowing us to invest in staffing, facilities, activities and others that benefit all our residents.

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Review from Claire J (Daughter of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whittingham House look after my dad with love and care. He enjoys staying here and he is at home. They have a lovely way that they treat and deal with Dad and cannot do enough for him and us as a family. Always so welcoming, and the communication is fantastic, with lots for dad to be able to join in
with.
Thanks for all you do x
Reply from Kathleen TBC, Home Manager at Whittingham House

Thank you for your lovely feedback. We're truly grateful that you've taken the time to share your experience. We will continue to strive to provide the best care not just for your dad but for everyone.

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Review from Alison D (Daughter of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was dreading putting my mum in a home but due to her complex needs I could no longer put it off. The staff and care provided at Whittingham House are exceptional. They try really hard to give mum the care and attention she needs and the social life is fantastic from karaoke to bingo to regular themed
parties. Mum is so happy here I wish I'd moved her a lot earlier.
Reply from Kathleen TBC, Home Manager at Whittingham House

Thank you for the lovely review and thank you for the trust, and it's always encouraging to hear that this is reflected in your experience.

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Review from Jackie H (Daughter of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and my sister really like the home, it is really and clean well maintained and the care is exceptional. They keep us informed of any change in our family member. We also like the events that are put on, everyone seems to enjoy working there.
Reply from Kathleen TBC, Home Manager at Whittingham House

Thank you so much for the lovely review. Our team is dedicated to creating a safe, supportive, and compassionate environment and we are so glad to know that this has made a positive difference to your family. We also aim to provide the best events not just for our residents but for their family and friends too...

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Review from H D (Cousin of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin was helped to settle in comfortably and to get involved with the varied activities. Although her mobility and her abilities are now limited she is encouraged and supported sympathetically to join in and she obviously enjoys it. She is relaxed and content and happy now after having had a difficult
time before she came to the care home. It is very reassuring that she is known as a person and is not just a number 'to be processed'. Her visitors are always made to feel welcome and they are impressed by the kindness which the staff show to the residents.
Reply from Kathleen TBC, Home Manager at Whittingham House

Thank you so much for such kind words and review. It means a great deal to us to know that your loved one is receiving the care and attention they deserve.

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Review from Michelle L (Granddaughter of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise enough the care my Nan receives at Whittingham House. The workers are so kind, caring and supportive towards the residents. The facilities are communal spaces provide everything necessary to ensure the residents are comfortable and engaged. They have an excellent entertainment program
- from therapy dog visits to chair yoga, to craft sessions, to karaoke. In addition they also arrange plenty of opportunities for family members to get involved eg Easter party, Mother's Day tea party, summer bbq.
My Nan is extremely happy at Whittingham House- in her words it has given her a new purpose. She is always smiling and happy - they take such good care of her
Reply from Kathleen TBC, Home Manager at Whittingham House

Thank you so much for such a lovely review. We aim to provide the best care for all our residents and we hope to continue with the good work that we do.

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Review from L W (Daughter-in-law of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My M-I-L received excellent care during her time at Whittingham House. All staff were courteous and treated her with kindness, care and respect. The home was very clean and in all the areas we used we never had to raise any concerns; it was spotless!
We knew she was safe and had access to a G.P. whenever
necessary.
Cannot thank all of the staff enough for their care. They are an amazing team.
Reply from Kathleen TBC, Home Manager at Whittingham House

Thank you for such a lovely review. At Whittingham, we aim to give the best possible care we could to all our residents and to their loved ones.

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Review from B H (Mother of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was recently a resident but sadly passed away. Whilst Mum was in their care she was looked after to the highest of standards. Nothing was too much trouble for them. Mum was always clean, tidy, well-fed, and observered at all times. The staff were always very friendly and constantly updating
us on Mum's condition. They always made our visits comfortable with plenty of tea and biscuits. We would like to thank all at the home for making Mum's last weeks comfortable.
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Review from S W (Daughter of Resident) published on 9 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went in for a short stay. She enjoyed it so much, she didn't want to leave. Staff at all levels were extremely caring, kind and respectful. They all greeted you with warmth and friendliness. The food at the BBQ was absolutely delicious!
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Review from J S (Sister of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today has been very enjoyable. A very friendly atmosphere. Party atmosphere.
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Review from T R (Daughter of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mum has is 100%. They continue to look out for her. Encourage her to come out of her room which is lovely to see truly.
Dignity and respect always important and they keep us as a family fully informed of any issues. Mum loves it at Whittingham which makes us very happy.
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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Whittingham House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.735 for Whittingham House is calculated as follows: ( (258 Excellents x 5) + (76 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 340 Ratings = 4.735
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Whittingham House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Kathleen Bance

Job Title: Deputy Home Manager Joined: 2021

Kathleen is the dedicated Deputy Home Manager at Whittingham House, bringing years of experience and a passion for providing exceptional care to her role. With a strong background in healthcare management, Kathleen ensures that residents receive the highest standard of support and comfort in their home environment.


Her compassionate approach and commitment to person-centred care shine through in her daily interactions with residents and staff alike. Kathleen works closely with the Home Manager to oversee operations, implement policies, and maintain a warm and welcoming atmosphere that fosters a sense of belonging for all residents.

Frequently Asked Questions about Whittingham House

What types of Care is Whittingham House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Whittingham House have?

There are 66 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Whittingham House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whittingham House to the centre of Southend-on-Sea?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whittingham House to verify any information. View our terms and conditions. Whittingham House has an Enhanced Service - more info.