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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Western Healthcare Ltd
Western Healthcare Ltd own two Petersfield care homes that welcome a range of personal needs, including both physical and mental health concerns. Care packages are set up to suit each individual, with the dignity and privacy of services users of key concern in terms of achieving a satisfying residential environment.

The services allow residents to make themselves at home in the manner that suits them, while providing 24-7 access to carers and a programme of activities to ensure there is a great deal to enjoy.

Western Healthcare Ltd Locations (2)

 - Browse 2 Care Homes owned by Western Healthcare Ltd
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Stroud House
Rothercombe Lane, Stroud, Petersfield GU32 3PQ 
9.8 59 reviews
Stroud House, Petersfield, Hampshire
"My mum has been a resident at Stroud House for just over a year now and l cannot rate it highly enough. All the staff go out of their way…"   Read all 59 reviews
  • from £1,550 / week
  • 25 Rooms
Location Type Care Home

Stroud House: Nestling near the foot of the Downs is in the heart of the South Downs National Park. The small, homely Home, can care for just 25 people, fitting the sensitive needs and feelings of ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care
Downs House
Reservoir Lane, Petersfield GU32 2HX 
9.5 60 reviews
Downs House, Petersfield, Hampshire
"My mother initially came in for respite care and was very worried. The staff made her feel very welcome and did everything to help her feel…"   Read all 60 reviews
  • 49 Rooms
Location Type Care Home

Downs House is situated amid beautiful Hampshire countryside, less than a mile from the thriving market town of Petersfield. It was established in 1976 and has been providing high quality care to the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Western Healthcare Ltd Reviews (119)

9.7

Western Healthcare Ltd has a Group Review Score of 9.7 (9.667) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Western Healthcare Ltd must have a Review Score.

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Review of

Downs House

from Rebecca G (Daughter of Resident) published on 1 July 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother initially came in for respite care and was very worried. The staff made her feel very welcome and did everything to help her feel as settled as possible. The management were extremely helpful when we were looking for somewhere for mum and I am very happy with our choice. Mum is now staying
on here and looks very well and relaxed.
Reply from Samantha Thorne, Home Manager at Downs HouseThank you so much for taking the time to share your kind words. We are delighted to hear that your mother felt welcomed and supported from the moment she arrived. We understand that moving into a care home can feel daunting, and it means a lot to know that our team helped her feel comfortable and settled.

We are so pleased to see her looking well and relaxed, and we are grateful for the trust you have placed in us. We will continue doing our very best to ensure she feels happy, cared for, and at home.
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Review of

Downs House

from Jane T (Daughter of Resident) published on 18 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident of Downs House from April 2024 until she dies on 12th May 2026.
The building is bright, clean and welcoming, with plenty of communal space including an accessible outside patio and a lovely garden.
The real stars are the staff - nothing was too much trouble; they take the time
to get to know the residents. Their kindness, cheerfulness, understanding, respect and patience is endless! As a retired nurse myself I could see how well trained and supervised they were. They cared beautifully for my mum right to the end.
Mum had a bright, spacious ensuite room (all the rooms were ensuite).
Reply from Samantha Thorne, Home manager at Downs HouseThank you so much for taking the time to share such a heartfelt review. We are truly grateful for your kind words and it was a privilege for the whole team at Downs House to care for your mum during her time with us.
We are so pleased to hear that you found the home welcoming and that the environment, facilities and garden helped create a comfortable and positive place for residents. Most importantly, we are touched by your comments about our team. Our staff always strive to provide care that is compassionate, respectful and personalised, and it means so much to know that this was recognised.
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Review of

Downs House

from Caroline B (Friend of Resident) published on 12 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very caring environment, well-located care home. Friendly staff; many with longevity at the home, which is a good sign - with genuine care for the residents.
Professional, respectful, allowing each resident to have the space and be who they are - live with the needed support and care each individual
needs.
Families are always welcome. Light rooms with multiple communal spaces. Good activities, often daily and residents can join us at Petersfield Dementia choir each week, should they wish to.
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Review of

Downs House

from Penny P (Daughter of Resident) published on 5 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Downs House have been amazing. My mum came down from Birmingham, she was frail and frightened, she had not walked for 8 weeks and was too scared and weak to try. 7 weeks later, after the care, and encouragement of all the staff, Mum is walking every day and is fully immersed in all the
amazing activities that take place every day. I have not seen Mum looking so well and so happy for years! Thank you, Downs House.
Reply from Samantha Thorne, Home manager at Downs HouseThank you so much for your kind and heartfelt words. It means so much to all of us to hear about your mum's journey since joining Downs House.
Seeing her regain her confidence, strength and independence has been a real joy. The progress she has made in just seven weeks is remarkable, and we are delighted that she is now walking every day and fully enjoying the many activities on offer. Knowing that she is looking so well and happy is the greatest compliment we could receive.
Your mum is a much-loved member of our Downs House family, and it is truly a pleasure and a privilege to care for her. Watching her confidence grow and seeing her engage so positively with life here has been incredibly rewarding for our team.
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Review of

Downs House

from Nicola E (Daughter of Resident) published on 2 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here are all wonderful! They are so welcoming & friendly. After a stay in hospital everyone has been so kind & warm to dad & encouraged him with his eating & drinking.
Lots of fun times are had with different entertainment. Music especially has helped dad immensely.
The food is great &
dad always says how comfy his bed is!
Thank you for helping through a difficult time.
Reply from Samantha Thorne, Home manager at Downs HouseThank you so much for your kind words. It means a great deal to our team to know that your dad has felt welcomed, supported, and comfortable during his stay with us. We are delighted that the music, entertainment, and care from our staff have helped him during his recovery. Your feedback will be shared with the whole team, who work hard to create a warm and positive environment for all our residents. It has been a genuine pleasure to look after your dad and support him through this time. Thank you for trusting us with his care, and for taking the time to share your experience.
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Review of

Stroud House

from C B (Daughter of Resident) published on 25 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Stroud House for just over a year now and l cannot rate it highly enough. All the staff go out of their way to give the best possible care, always.
Relatives are welcomed are welcome to come & see their family members at any time, sometimes staff will encourage you to
limit visiting at certain times, but this is ALWAYS discussed with relatives & nothing is enforced.
Staff care as much for the relatives as they do residents which is much appreciated.
The activities lead, is passionate about her role & this shows daily, the range of activities and engagement from ALL staff is wonderful, particularly as the residents requirements differ a lot.
The food served is fabulous, varied & of a very high standard, staff ensure that all residents are offered regular fluids, with a choice of flavours.of squash.


It would be good for mums room to have an en-suite but this is a minor thing & having the excellent things mentioned above far outweighs having an en-suite!

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Review of

Downs House

from Claire M (Daughter of Resident) published on 1 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home has been absolutely amazing with my mum so far since shes come, the staff are incredibly patient, kind, and genuinely care for her wellbeing. There is always a great variety of activities going on to keep residents engaged, and the overall atmosphere is warm and welcoming. It gives me
huge peace of mind knowing she is in such safe and capable hands.
Reply from Samantha Thorne, Home manager at Downs HouseThank you for your kind and thoughtful feedback. We are delighted to hear that you are happy with the care your mum is receiving.
It is truly a pleasure to look after your mum, and we are so pleased that you feel reassured by the support she receives from our team.
Our staff are dedicated to providing a safe, supportive, and engaging environment for all of our residents, and it is very rewarding to know that this has given you peace of mind.
Your comments will be shared with the team, who will greatly appreciate your recognition of their hard work, kindness, and commitment.
Thank you again for taking the time to share your experience.
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Review of

Stroud House

from C B (Daughter of Resident) published on 12 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We feel so lucky to of managed to get my Mum into Stroud House. She is so well cared for and the staff are fabulous, we have all been made to feel like part of the Family.
Staff are incredible the care they give is wonderful, Food is excellent and the environment very calming.
Activities that the
residents engage in are well thought out and the Music afternoons are enjoyed by both residents and families.
Thank you everyone.
Reply from Rose Hollis, Home Manager at Stroud HouseThank you so much for taking the time to share your kind feedback about our home. We are truly grateful for your positive comments and are delighted to hear about your experience. Our team works very hard to provide a warm, safe, and supportive environment, so it means a great deal to know that this is being felt and appreciated. I will pass your lovely words on to the staff team.
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Review of

Stroud House

from R M (Sister of Resident) published on 12 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exemplary Leadership ensures that the devoted staff make this care setting a true home for those who live there: there is a real sense of camaraderie amongst Residents , carers, ancillary staff and wider families engendering mutual support each for the other.
Reply from Rose Hollis, Home Manager at Stroud HouseThank you so much for your incredibly kind and thoughtful review. Your words about the leadership and the dedication of our staff truly mean a great deal to us. We are especially grateful for your recognition of the sense of camaraderie within our home. Creating a warm, supportive environment where residents, families, and staff feel connected and valued is at the heart of everything we do. It is wonderful to hear that this spirit of mutual support is being felt, as this is exactly what we strive to achieve every day.
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Review of

Downs House

from V R (Daughter of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Downs House was always a warm friendly place that felt like home when you walked in.
Sadly, since the change of ownership, the homely atmosphere is gradually disappearing. The bottom line seems to be becoming more important than the needs/wishes of the residents - whose home it is.
Vacancies are
not, or only very slowly, replaced, so there are fewer staff to look after the residents - carers have less time to get to know an individual's likes and dislikes, wants and needs; less time to form the relationships essential in care homes, especially with dementia residents who need so much more carers' time.
Reply from Samantha Thorne, Home manager at Downs HouseThank you for sharing your feedback. At the time of your experience, Downs House was in a period of transition and supported by an interim manager while we addressed historical challenges. We chose not to rush recruitment, prioritising the appointment of skilled staff whose values align with our own, and we are pleased to say this has now been achieved.

Our care team is proud of the compassionate, person-centred care they provide, building positive relationships to ensure residents' needs and choices are respected. We now have a strong, stable management team and are proud to have recently been rated Good by the CQC in all areas, reflecting the significant improvements made.

We are sorry that your experience did not meet expectations at the time and would have welcomed the opportunity to discuss your concerns. You are always welcome to visit Downs House again or attend one of our open days to see the improvements made. We wish you all the best.
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Review of

Stroud House

from David E (Stepson of Resident) published on 26 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first contact and at home assessment, the whole experience and communication has been excellent. When you first enter the care home there is a calming atmosphere, a friendly welcome, great staff, and absolutely spotless everywhere. The staff are fully engaged with the residents. Obviously,
the team are led by an experienced professional management team who give their utmost. Well done to all at Stroud House Dementia Care Home. Thanks from all our family.
Reply from Samantha Oliver, Home Manager at Stroud HouseThank you so much for your lovely words and for taking the time to share such positive feedback. From the very first contact to the home assessment, it means a great deal to hear that you felt supported and well-informed throughout.

We're delighted that you found Stroud House to have a calming atmosphere, a friendly welcome, and a spotless environment. Our team pride themselves on being fully engaged with our residents and creating a home where people feel safe, valued, and cared for.

Your recognition of our dedicated staff and management team is truly appreciated. We are honoured to support your loved one, and your gratitude means a lot to everyone here.

Thank you again, from all of us at Stroud House Dementia Care Home - and from our family to yours. X
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Review of

Stroud House

from Emma G (Granddaughter of Resident) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely friendly staff always more than happy to help.
I feel so much happier knowing my Nan is being so well looked after.
Reply from Samantha Oliver, Home Manager at Stroud HouseThats so lovely to hear, thank you! Were really pleased that your Nan feels settled and that youre happy with the care shes receiving it means so much to us. x
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Review of

Stroud House

from J T (Sister of Resident) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very warm welcome and pleased to see how residents are cared for.
Reply from Samantha Oliver, Home Manager at Stroud HouseThank you so much, it was lovely to have you visit, and we really appreciate your kind words. The team take great pride in ensuring our residents are well cared for.
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Review of

Stroud House

from Gordon V (Husband of Resident) published on 5 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with everything Stroud House offers. The care that the staff give to my wife is second to none. We have been going out to watch live music on Fridays with Sam, which I am very grateful for and feel so lucky to be out with my wife in the real world.
Thank you so much Stroud House for
my new found friends.
Reply from Samantha Oliver, Home Manager at Stroud HouseThank you so much for your kind words. We're truly delighted to hear how much you and your wife are enjoying your time together, especially the Friday live music outings with myself. It means a lot to know that you both feel supported and connected. We're so pleased to see new friendships forming and to share these special moments with you. x
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Review of

Stroud House

from P P (Wife of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A family atmosphere is at the heart of Stroud House with residents first and foremost from the friendly approach of management and staff to residents and visiting family and friends. Everything is done to make you feel at home. Music, entertainment and activities are encouraged with either professionals
or staff joining in. Staff are an important part of the home from the kitchen, carers and management all care and go the extra mile for their Stroud family getting to know personalities, likes and dislikes weather joining into the tick of things or just preferring a quiet spot, all are welcome.
Reply from Samantha Oliver, Home Manager at Stroud HouseThank you so much for your wonderful words! We're so proud of the family atmosphere at Stroud House and it means so much to hear that it shines through. Our team always aims to make everyone, residents, families, and friends feel truly at home. Whether it's sharing laughter during activities or simply offering a quiet moment of comfort, we're grateful to be part of such a special community x
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Review of

Stroud House

from Sue L (Sister of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say how brilliant Stroud House is. Lovely and homely, lots of activities and outings, also very friendly, you get a lovely welcome, my sister sometimes waits for me at the door with a smile. I'm so pleased she is in Stroud House.
Reply from Samantha Oliver, Home Manager at Stroud HouseThank you so much for your lovely words! Were so pleased to hear your sister feels at home here and that you always receive such a warm welcome. It means a lot to our team to know their care and activities make a difference.
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Review of

Stroud House

from Francis H (Son of Resident) published on 10 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Stroud House staff have been caring for my father since he was diagnosed with dementia and we were advised by health professionals that he would need residential care.
The management and staff at Stroud House are caring and helpful and are always quick to inform family of any care needs or issues
as they arise. They are always very happy to provide updates on-ongoing care which is very comforting for the family. Stroud House has its roots as a family run business and still maintains that feel with its friendly and caring atmosphere.
Reply from Samantha Oliver, Home Manager at Stroud HouseThank you so much for your kind words and trust in us. It means a great deal to the whole team to know that you feel supported and reassured. At Stroud House, we pride ourselves on providing compassionate, family-centred care where residents and their loved ones feel part of our extended family. Your feedback reminds us why we do what we do every day thank you for sharing this.
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Review of

Stroud House

from Amanda P (Daughter of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't recommend Stroud House enough. Mum was always resistant to going into care but her needs were becoming more challenging and dad wasn't well enough to continue caring for her. Stroud House were supportive and welcoming right from the start and eventually, with patience and understanding from
Sam and her team, mum settled into her new home. There have been ups and downs along the way with mums health and needs, but the staff have always been quick to respond and always keep me informed.
The home has recently undergone a refresh of decor and it's a lovely, welcoming space for the residents and their visitors. There are lots of activities provided, and opportunities to get out and about and families are always welcome to join in. All the staff welcome us by name, with lovely smiles and offers of tea or coffee which is always nice, especially as mum and I used to enjoy going for coffee and cake together.
Reply from Samantha Oliver, Home Manager at Stroud HouseThank you so much for your kind words. I know how difficult those first steps into care can be, and I'm so glad that, with time and support, your mum has been able to settle here at Stroud House. It's lovely to hear that you feel welcomed when you visit - those coffee and cake moments are special, and I'm so pleased we can help you keep enjoying them together. Your message really means a lot, and I'll make sure the whole team hears it. Xx
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Review of

Stroud House

from Sid F (Husband of Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I never ceased to be amazed at the excellent care and dedication the staff have at Stroud House. It isn't just with the residents, but with all the friends and relatives who visit from time to time.
Reply from Samantha Oliver, Home Manager at Stroud HouseFrom me, Sam, and all the team at Stroud House, thank you so much for your kind words . We are truly grateful, not only for your support, but also for your contribution in helping to make Stroud House the warm and welcoming home it is today. X
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Review of

Stroud House

from Maureen R (Daughter of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother moved to Stroud House mid-July and I've been pleasantly surprised at how well she has settled. She really was resistant to the move from her own home, but her dementia was getting worse and she wasn't looking after herself properly. The staff have been very caring and kind with her and Mum
says she is very well looked after and enjoys the activities and the meals. It's such a relief to know someone is there for her at all times.
Reply from Samantha Oliver, Home Manager at Stroud HouseThank you so much for your kind words. We are really pleased to hear that your mum has settled in well at Stroud House, especially after such a big move. It's lovely to know that she is enjoying the meals and activities, and that she feels well cared for by the team. We understand how difficult the transition can be, both for residents and their families, so it's wonderful to know that you feel reassured she is safe and supported.
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Frequently Asked Questions about Western Healthcare Ltd

Costs for care homes owned by Western Healthcare Ltd

Average costs per week for care homes owned by Western Healthcare Ltd by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Western Healthcare Ltd, based on 1 out of 2 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,550
Residential Dementia Care £1,550
All Care Types £1,550
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Western Healthcare Ltd own?

Western Healthcare Ltd own 2 Care Homes.

Which Western Healthcare Ltd Care Homes have the highest review score?

Stroud House & Downs House have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Western Healthcare Ltd to verify any information. View our terms and conditions. Western Healthcare Ltd has a Platinum Service – more info.