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Care Homes Owned by Western Healthcare Ltd

9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Western Healthcare Ltd
Western Healthcare Ltd own two Petersfield care homes that welcome a range of personal needs, including both physical and mental health concerns. Care packages are set up to suit each individual, with the dignity and privacy of services users of key concern in terms of achieving a satisfying residential environment.

The services allow residents to make themselves at home in the manner that suits them, while providing 24-7 access to carers and a programme of activities to ensure there is a great deal to enjoy.

Western Healthcare Ltd Locations (2)

 

2 Care Homes owned by Western Healthcare Ltd

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Stroud House

Rothercombe Lane, Stroud, Petersfield GU32 3PQ 

9.8 46 reviews
"Nanny is so well looked after and very happy here. The staff are so caring and friendly. I would recommend Stroud House to anyone.…"   Read all 46 reviews
Location Type Care Home

Stroud House: Nestling near the foot of the Downs is in the heart of the South Downs National Park. The small, homely Home, can care for just 25 people, fitting the sensitive needs and feelings of those living with dementia. Their aim is to provide a… Read more about Stroud House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 25 Rooms from £1,200 / week
Downs House

Reservoir Lane, Petersfield GU32 2HX 

9.8 51 reviews
"Mum has been at Downs House now well over a year. She is settled and enjoys being well looked after. The staff are caring and efficient,…"   Read all 51 reviews
Location Type Care Home

Downs House is situated amid beautiful Hampshire countryside, less than a mile from the thriving market town of Petersfield. It was established in 1976 and has been providing high quality care to the people of Petersfield and the surrounding villages… Read more about Downs House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 49 Rooms from £1,200 / week

Western Healthcare Ltd Reviews (97)

9.8
Western Healthcare Ltd has a Group Review Score of 9.8 (9.797) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Western Healthcare Ltd must have a Review Score.

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Review of

Downs House

from K D (Daughter of Resident) published on 28 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Downs House for recuperative care for 2 months after an operation. I found the House Manager to be responsive, clear and efficient, as well as kind and understanding of our needs. All the Downs House team - day and night - have been incredibly kind but also practical, working
efficiently with visiting Community Care Team staff, and being very responsive when my mother wasn't feeling well. I felt reassured throughout her stay that she was in good hands, and always felt welcomed when I visited.
Staff take time to chat both to visitors and residents, and the other residents look content, clean, warm and safe. The food seems good and the rooms are all clean and tidy, as are the communal areas. There is something going on most days for residents.
I would be happy to recommend Downs House to others, and would have no hesitation in bringing my mother back for a longer or permanent stay if that became necessary.

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Review of

Stroud House

from Nichola T (Daughter of Resident) published on 25 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been residing at Stroud House for nearly 3 years now, and has always received loving care and attention from the staff. A recent very serious medical incident caused by my mother's dementia, made us appreciate them even more as our mother's life was saved by quick thinking staff and,
in particular, the manager.. We can't thank her enough.
We are able to join mum for some lunch from time to time which works really well, and we get a chance to enjoy some of the activities that the Home organises for its residents, including some very good singers. Mum always enjoys their visits.
The staff all really care about their residents and we are continually reminded of what a great discovery this Home was for our mother.

Reply from Samantha Oliver, Home Manager at Stroud House

Thank you so much for your kind and heartfelt message. We're truly touched by your words and incredibly grateful that you've taken the time to share your experience.It means the world to us to hear that your mother has felt so well cared for during her time at Stroud House. Our team works hard to provide a safe, supportive, and loving environment for all our residents, and it's deeply rewarding to know that their dedication has made a real difference to your family.We're also so pleased to see that you've been able to share special moments with your mum, whether over lunch or during our activity sessions. It's lovely to know she enjoys the visiting singers and that you're able to enjoy those moments with her.Thank you again for your trust and kind words they truly uplift our team and remind us why we do what we do. Look forward to seeing you soon x


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Review of

Stroud House

from Will B (Son-in-law of Resident) published on 25 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff
Superb entertainment
Very good one to one
Clean and tidy home
Always offered refreshments and the cakes are delicious
Garden is good and good outside space
Can access morning or afternoon

Reply from Samantha Oliver, Home Manager at Stroud House

Thank you so much for your wonderful feedback!We're so pleased to hear that you've had such a positive experience with us. It's fantastic to know that our team, the entertainment, and the one-to-one support have all stood out to you. We truly believe that person centred care, a clean and welcoming environment, and those little touches, like a good slice of cake, make all the difference. :-)It's great to hear you've been enjoying the garden and the flexibility to visit in the morning or afternoon. We're always striving to create a space that feels like home, and your kind words really mean a lot to the whole team.Thank you again for taking the time to share your thoughts, it's very much appreciated. PS: you have such a lovely family x


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Review of

Stroud House

from June W (Daughter of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96 year old Mother was admitted to this home for respite care after fracturing her wrist.
When admitted she was really withdrawn and non-verbal after her hospital stay and in pain but with the love and care she has received she is now a very happy outgoing lady, who has made friends with both residents
and staff. The love and care stems from the top and is so evident when you walk in. It is truly an amazing home environment. I am hoping that she is able to stay. Also she has not mentioned going home, she is really embracing her new lease of life.

Reply from Samantha Oliver, Home Manager at Stroud House

Thank you so much for your beautiful words - they truly mean the world to us.It has been an absolute privilege to care for your mum and to witness the incredible transformation she has made during her time with us. Seeing her smile, laugh, and connect with those around her is exactly why we do what we do. Moments like these are a reminder that the smallest acts of kindness and patience can have the greatest impact.Your recognition of the team - and how the warmth stems from every level - is deeply appreciated. We are all committed to creating a home, not just a care setting, and knowing that your mum feels safe, happy, and at ease here brings us immense joy.Please know that she is very much a part of our family here, and we will continue to support her every step of the way. Lots of love x


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Review of

Stroud House

from P P (Wife of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a day visitor and from day one has been made to feel special by the all the staff. Greeted at the door by name and after settling in the lounge, enjoys the day , he has lunch and refreshments.
The home has activities most days and he especially enjoys the singers that come in.
Management
has no problem if i need to change the day or need extra days.
It was not a easy decision to use day care but after the first visit , I have no trouble with him going and this gives me a worry free day and an opportunity to see friends and family that live fuller away.
We are also welcome to any of the activities/ entertainment on different days to his normal day.
In all a positive experience for both of us.

Reply from Samantha Oliver, Home Manager at Stroud House

Aww, thank you so much for this lovely review it truly means a lot to all of us! We absolutely adore your husband; he brightens our day every time he arrives at Stroud. And a huge thank you to you as well, for your constant support and those beautiful flower arrangements. Youre always welcome at Stroud no need for there to be an activity on.


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Review of

Stroud House

from A G (Granddaughter of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nanny is so well looked after and very happy here. The staff are so caring and friendly. I would recommend Stroud House to anyone.

Reply from Samantha Oliver, Home Manager at Stroud House

Thank you so much for this lovely review. We love Nanny very much


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Review of

Downs House

from L P (Daughter of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Downs House now well over a year. She is settled and enjoys being well looked after. The staff are caring and efficient, even if Mum is having a difficult day. Mum celebrated her 90th birthday today, and she enjoyed the fuss and the delicious cake. Thank you, Downs House.

Reply from Petra Beech, Registered Manager at Downs House

Thank you so much for your kind words and thoughtful review. We are thrilled to hear that your mum is settled and enjoying her time with us at Downs House. It's wonderful to know that our team's care and attention are making a positive impact, even on those more challenging days. We're also so glad that your mum had a special 90th birthday celebration with us! It was a pleasure to help make her day memorable with some extra treats. Your feedback means a lot to us, and we truly appreciate your trust in us to look after your mum.


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Review of

Stroud House

from A G (Daughter of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased with how happy Mum is here, then is always something going on, she loves the entertainment, particularly the singers. Thank you Stroud House for looking after her so well.

Reply from Samantha Oliver, Home Manager at Stroud House

Thank you for leaving a review. Mum really has settled well and is one of the loveliest ladies. She really does enjoy the music and today being no exception. Hope you are well and look forward to seeing you soon. xx


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Review of

Downs House

from Susie C (Daughter of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a struggle to settle in at the end of last year, mum is now very happy. It was a huge change, especially for someone living with dementia. The staff are second to none, very caring and attentive. My mum has embraced the activities especially singing and dancing. She loves to be busy and there
is lots going on to occupy her. The food is great (especially the lovely home made cakes' which I have sampled on more than one occasion!) there is such a warm and inviting atmosphere at Downs House, it is a pleasure to visit mum. So glad we chose Downs House!

Reply from Petra Beech, Registered Manager at Downs House

Thank you so much for your lovely message. It truly means the world to us to hear that your mum has settled in and is now happy at Downs House. We know how big a transition it can be, especially for someone living with dementia, and we're so pleased that she feels comfortable and engaged with us. Our team takes great pride in providing a warm, caring environment, and your kind words mean so much to them. It's wonderful to hear that she's enjoying the activities-especially singing and dancing! Keeping our residents busy and engaged is something we're passionate about, and it's fantastic to know she's embracing it all.We have to agree-the homemade cakes are a real treat! We'll be sure to pass on your compliments to the kitchen team.Thank you again for your thoughtful words and for trusting us to care for your mum. We look forward to welcoming you on your visits and continuing to make Downs House a home for house.


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Review of

Downs House

from N A (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I am very happy with my mums care, food is really good, care is great. It has taken her a while to settle in but 3 months on she is getting used to her new home and accepting it. Its just up the road from my home which is great. The staff are all very patient and understanding with her. Very
friendly and welcoming every time I come in. Overall I am very pleased with the care mum gets.

Reply from Petra Beech, Registered Manager at Downs House

Thank you for your lovely review of Downs House. We so pleased to hear that she is becoming more comfortable and accepting of her new home.


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Review of

Downs House

from J B (Sister-in-law of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law is being extremely well looked after. The care and attention she receives is second to none. She is always clean, tidy and in good spirits. Her state of mind has improved since going to the home as all the worry of domestic chores and the everyday task of looking after herself have
been removed. The home provides stimulating outings as well as in house entertainment. The staff are kind, caring and efficient. If I have a question about my sister-in-laws care there is always a member of staff to answer my query. Her room is very nice and south facing gets lots of sunshine. There are also French Windows with access to the well tended garden which my sister-in-law loves. She goes for little walks twice a day. She says the food is excellent and if she feels like something between meals there is always a willing member of staff to provide it. All in all we are very pleased my sister-in-law is being looked after in Downs House where she is happy and contented.

Reply from Petra Beech, Registered Manager at Downs House

Thank you so much for your thoughtful and appreciative review. It truly means a great deal to us to hear such positive feedback about the care your sister-in-law is receiving at Downs House.


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Review of

Downs House

from P G (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Downs House last autumn and has a lovely garden room with his own bathroom. He has a bird feeder and flowers just outside his window, and a door into the garden so he can sit out there when the weather is warmer. He is well looked after by caring staff who provide plenty of activities
for him. He also enjoys the meals provided. Downs House has been an excellent choice.

Reply from Petra Beech, Registered Manager at Downs House

Thank you for your lovely review. We are so pleased to hear that your father is happy at Downs House and enjoying his garden room. It's wonderful that he has a peaceful outdoor space with flowers and a bird feeder to bring him joy, and we look forward to the warmer months when he can make the most of it.


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Review of

Stroud House

from Emma C (Daughter-in-law of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into Stroud House in January 2025 due to a decline in her dementia and I'm happy to say she's now in the right place. The staff are so kind, caring and patient. She has received lots of one-to-one care to help settle her in and I've never seen her happier.
She seems to be doing
something different every day, be it, dancing, crafts, and visits out and about which is amazing. The carers do an amazing job helping to navigate these vulnerable people through such a confusing time.

Reply from Samantha Oliver, Home Manager at Stroud House

This makes me very happy. She has settled in well, whilst she may say not. Positivity and reassurance are the way forward. Hope to meet you soon.


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Review of

Stroud House

from Simon K (Son of Resident) published on 26 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into care in early January after a stay in hospital. The transition Stroud House performed was nothing short of a miracle! Mum suffers very badly with anxiety issues so it was a real worry as to how this would pan out. In a very short space of time, she seems to be settling in her "new home".
The staff are, attentive, professional and accommodating, to both the residents, and the families, my mind has been put at rest that Mum is safe and well cared for. Sam, the manager has gone out of her way to reassure both myself and Mum.
Another positive of Stroud House is the amount of activities for the residents, never a dull moment with everything from Burns night bagpipes to country walks.
Stroud House has made a difficult family time, a lot more Human. Thank you.

Reply from Samantha Oliver, Home Manager at Stroud House

Thank you for taking the time to send a reply. It means a lot. Mum has the most amazing, addictive personality and it is a joy to have her at Stroud House. I will pass on the review to the staff as it does give them such a boost. Eventually Mum will finish knitting my leg warmers. She has started them about 30 times now lol.


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Review of

Stroud House

from Michael C (Friend of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited a very old friend who had only quite recently started her life at Stroud House. It was the first time we had been there and we went to have lunch with her on her birthday. The staff were all very friendly and efficient and we had a good lunch at a table they had kindly set up for us in a
place where we could have a pleasant uninterrupted chat. There was a birthday banner and balloons. The place seemed spotlessly clean, with a happy atmosphere and plenty of staff. We were re-assured that our friend was being well looked after and with lots going on, enjoying a stimulating time.

Reply from Samantha Oliver, Home Manager at Stroud House

Thank you for your kind words and we are so happy you enjoyed lunch. You are welcome anytime.


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Review of

Stroud House

from Caroline B (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During a really difficult time with the deterioration of my dear Mum and her dementia, Sam and the team have been so kind and caring in welcoming her into Stroud House. We were so blessed to find such a lovely place for Mum and everyone has been so understanding and thoughtful. The staff are so respectful
and great with both Mum and all of us family.
We feel very grateful that she is now being cared for in by a lovely team.
The room is freshly painted and decorated, the home very clean and the food is prepared and cooked to a fabulous standard.
Activities that are done with the residents have been brilliant for Mum with singing and music daily.
Thank you for making this difficult transition so welcoming for both Mum and all of us.

Reply from Samantha Oliver, Home Manager at Stroud House

Thank you for your kind words. We appreciate you taking the time to send a review. It is so rewarding to see Mum engage with others and see that beautiful smile evolve.


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Review of

Stroud House

from Rebecca B (Daughter of Resident) published on 27 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently moved into Stroud House after my father died who was her main caregiver and the home has been exceptionally kind and caring, they have been very welcoming to both my mother and other family members visiting always offering tea or coffee, etc. The food is of a high standard.
If there
is a query or problem we can ask and it has been sorted out straight away.
My mother loves the activities with the activity coordinator, especially the dementia choir.
I would happily recommend Stroud House if you are looking for good quality, thoughtful care for a family member.

Reply from Samantha Oliver, Home Manager at Stroud House

Thank you for your kind words. For the short time that Mum has been at Stroud House, she has settled in so well and really is the most beautiful person inside and out. Mum really does enjoy every activity and we have such lovely photos of her. We wish you a very Merry Christmas and a Happy New Year.


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Review of

Stroud House

from K A (Daughter of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Stroud House was a warm, welcoming place from the very start when Mum moved there - and it quickly became her home in the true sense of the word. Mum loved the staff and she was so well looked after. Not only that, but the staff were very supportive of us as a family too. There are lots of activities
each week and lots of opportunities to socialise - so important for those with dementia. Mum was really loved by everyone at Stroud House right up until her death and we will be forever grateful for that.

Reply from Samantha Oliver, Home Manager at Stroud House

Thank you so much for your kind words. It does not matter how many reviews we receive as a Home, each and every one we continue to fill myself and the team with immense pride and gratitude. To make a difference is truly the best feeling. Thank you again. We wish you and your family the most wonderful Christmas and New Year.


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Review of

Stroud House

from J D (Daughter of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a further deterioration in her general health, our mum/gran moved to Stroud House, a smaller sister home to Down's House where daily life is at a quieter pace and more medical/nursing support is available. The staff were outstanding in their welcome and care, but sadly her health continued
to decline.
Our heartfelt thanks to all at Stroud House for all the love and excellent care given to our mum and gran over the last few months of her life. The care and attention she received at Stroud during the final weeks of her life was second to none and akin to that provided by a Hospice. The level of practical, medical, and emotional care she received was incredible and provided great comfort both to her and the family, enabling her to be "at home " when she died.
We will be eternally grateful for the support to us as a family which took a lot of the anguish and worry off our shoulders. The highest recommendation we can give. Thank you one and all.

Reply from Samantha Oliver, Home Manager at Stroud House

My goodness thank you so much. Sometimes a thank you doesn't seem to be enough to express the warmth we feel when receiving reviews like yours, but our 'Thank you' speaks volumes. Have the most amazing Christmas and sending you all love.


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Review of

Stroud House

from Sid F (Husband of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, my wife and I have always been treated with the utmost respect and kindness. Now that she is in the advanced stages of dementia, life has become considerably more stressful and difficult to comprehend as each day another problem rears its ugly head, but despite this, the staff are always
cheery and smiling in their approach and handling of the situation and deal with it very professionally. My wife, very obviously, enjoys her day care there and I hope in the future when needs must, she will become a resident.

Reply from Samantha Oliver, Home Manager at Stroud House

Oh, thank you so so much. We will always welcome you both and look forward to you attending our Christmas Party on Sunday. Of late we have received so many beautiful reviews and it really does give myself and the team a boost. Our ethos is to ensure we make new memories for you and your wife as dementia progresses. Thank you again.


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Frequently Asked Questions about Western Healthcare Ltd

How many Care Homes does Western Healthcare Ltd own?

Western Healthcare Ltd own 2 Care Homes.

Which Western Healthcare Ltd Care Homes have the highest review score?

Stroud House & Downs House have the highest review score.
Western Healthcare Ltd in Hampshire

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Western Healthcare Ltd to verify any information. View our terms and conditions. Western Healthcare Ltd has a Platinum Service – more info.