Care Homes Owned by Western Healthcare Ltd

My mother initially came in for respite care and was very worried. The staff made her feel very welcome and did everything to help her feel as settled as possible. The management were extremely helpful when we were looking for somewhere for mum and I am very happy with our choice. Mum is now staying on here and looks very well and relaxed.

Mum had a bright, spacious ensuite room (all the rooms were ensuite).

Families are always welcome. Light rooms with multiple communal spaces. Good activities, often daily and residents can join us at Petersfield Dementia choir each week, should they wish to.

The staff at Downs House have been amazing. My mum came down from Birmingham, she was frail and frightened, she had not walked for 8 weeks and was too scared and weak to try. 7 weeks later, after the care, and encouragement of all the staff, Mum is walking every day and is fully immersed in all the amazing activities that take place every day. I have not seen Mum looking so well and so happy for years! Thank you, Downs House.

Thank you for helping through a difficult time.

The food served is fabulous, varied & of a very high standard, staff ensure that all residents are offered regular fluids, with a choice of flavours.of squash.

It would be good for mums room to have an en-suite but this is a minor thing & having the excellent things mentioned above far outweighs having an en-suite!

This care home has been absolutely amazing with my mum so far since shes come, the staff are incredibly patient, kind, and genuinely care for her wellbeing. There is always a great variety of activities going on to keep residents engaged, and the overall atmosphere is warm and welcoming. It gives me huge peace of mind knowing she is in such safe and capable hands.

Exemplary Leadership ensures that the devoted staff make this care setting a true home for those who live there: there is a real sense of camaraderie amongst Residents , carers, ancillary staff and wider families engendering mutual support each for the other.

Thank you everyone.

Vacancies are not, or only very slowly, replaced, so there are fewer staff to look after the residents - carers have less time to get to know an individual's likes and dislikes, wants and needs; less time to form the relationships essential in care homes, especially with dementia residents who need so much more carers' time.

From the first contact and at home assessment, the whole experience and communication has been excellent. When you first enter the care home there is a calming atmosphere, a friendly welcome, great staff, and absolutely spotless everywhere. The staff are fully engaged with the residents. Obviously, the team are led by an experienced professional management team who give their utmost. Well done to all at Stroud House Dementia Care Home. Thanks from all our family.

I feel so much happier knowing my Nan is being so well looked after.

Very warm welcome and pleased to see how residents are cared for.

Thank you so much Stroud House for my new found friends.

A family atmosphere is at the heart of Stroud House with residents first and foremost from the friendly approach of management and staff to residents and visiting family and friends. Everything is done to make you feel at home. Music, entertainment and activities are encouraged with either professionals or staff joining in. Staff are an important part of the home from the kitchen, carers and management all care and go the extra mile for their Stroud family getting to know personalities, likes and dislikes weather joining into the tick of things or just preferring a quiet spot, all are welcome.

I would like to say how brilliant Stroud House is. Lovely and homely, lots of activities and outings, also very friendly, you get a lovely welcome, my sister sometimes waits for me at the door with a smile. I'm so pleased she is in Stroud House.

The management and staff at Stroud House are caring and helpful and are always quick to inform family of any care needs or issues as they arise. They are always very happy to provide updates on-ongoing care which is very comforting for the family. Stroud House has its roots as a family run business and still maintains that feel with its friendly and caring atmosphere.

The home has recently undergone a refresh of decor and it's a lovely, welcoming space for the residents and their visitors. There are lots of activities provided, and opportunities to get out and about and families are always welcome to join in. All the staff welcome us by name, with lovely smiles and offers of tea or coffee which is always nice, especially as mum and I used to enjoy going for coffee and cake together.

I never ceased to be amazed at the excellent care and dedication the staff have at Stroud House. It isn't just with the residents, but with all the friends and relatives who visit from time to time.

My mother moved to Stroud House mid-July and I've been pleasantly surprised at how well she has settled. She really was resistant to the move from her own home, but her dementia was getting worse and she wasn't looking after herself properly. The staff have been very caring and kind with her and Mum says she is very well looked after and enjoys the activities and the meals. It's such a relief to know someone is there for her at all times.