Care Homes Owned by Western Healthcare Ltd in Hampshire

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Western Healthcare Ltd in Hampshire

Only the locations & reviews in Hampshire for Western Healthcare Ltd are showing below.

View the details of all 2 locations (with 108 reviews) owned by Western Healthcare Ltd

Western Healthcare Ltd Locations in Hampshire (2)

2 Care Homes owned by Western Healthcare Ltd in Hampshire
Stroud House

Rothercombe Lane, Stroud, Petersfield GU32 3PQ 

9.8 54 reviews
"I never ceased to be amazed at the excellent care and dedication the staff have at Stroud House. It isn't just with the residents, but with…"   Read all 54 reviews
Location Type Care Home

Stroud House: Nestling near the foot of the Downs is in the heart of the South Downs National Park. The small, homely Home, can care for just 25 people, fitting the sensitive needs and feelings of those living with dementia. Their aim is to provide a… Read more about Stroud House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 25 Rooms
  • from £1,200 / week
Downs House

Reservoir Lane, Petersfield GU32 2HX 

9.7 54 reviews
"Staff all very friendly and caring. The care home has a lovely, relaxed atmosphere, always very welcoming.…"   Read all 54 reviews
Location Type Care Home

Downs House is situated amid beautiful Hampshire countryside, less than a mile from the thriving market town of Petersfield. It was established in 1976 and has been providing high quality care to the people of Petersfield and the surrounding villages… Read more about Downs House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 49 Rooms
  • from £1,200 / week

Western Healthcare Ltd Reviews in Hampshire (108)

9.8

Western Healthcare Ltd has a Group Review Score of 9.8 (9.761) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Western Healthcare Ltd must have a Review Score.

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Review of

Stroud House

from Amanda P (Daughter of Resident) published on 30 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't recommend Stroud House enough. Mum was always resistant to going into care but her needs were becoming more challenging and dad wasn't well enough to continue caring for her. Stroud House were supportive and welcoming right from the start and eventually, with patience and understanding from
Sam and her team, mum settled into her new home. There have been ups and downs along the way with mums health and needs, but the staff have always been quick to respond and always keep me informed.
The home has recently undergone a refresh of decor and it's a lovely, welcoming space for the residents and their visitors. There are lots of activities provided, and opportunities to get out and about and families are always welcome to join in. All the staff welcome us by name, with lovely smiles and offers of tea or coffee which is always nice, especially as mum and I used to enjoy going for coffee and cake together.
Reply from Samantha Oliver, Home Manager at Stroud House

Thank you so much for your kind words. I know how difficult those first steps into care can be, and I'm so glad that, with time and support, your mum has been able to settle here at Stroud House. It's lovely to hear that you feel welcomed when you visit - those coffee and cake moments are special, and I'm so pleased we can help you keep enjoying them together. Your message really means a lot, and I'll make sure the whole team hears it. Xx

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Review of

Stroud House

from Sid F (Husband of Resident) published on 22 September 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I never ceased to be amazed at the excellent care and dedication the staff have at Stroud House. It isn't just with the residents, but with all the friends and relatives who visit from time to time.
Reply from Samantha Oliver, Home Manager at Stroud House

From me, Sam, and all the team at Stroud House, thank you so much for your kind words . We are truly grateful, not only for your support, but also for your contribution in helping to make Stroud House the warm and welcoming home it is today. X

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Review of

Stroud House

from Maureen R (Daughter of Resident) published on 16 September 2025
Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother moved to Stroud House mid-July and I've been pleasantly surprised at how well she has settled. She really was resistant to the move from her own home, but her dementia was getting worse and she wasn't looking after herself properly. The staff have been very caring and kind with her and Mum
says she is very well looked after and enjoys the activities and the meals. It's such a relief to know someone is there for her at all times.
Reply from Samantha Oliver, Home Manager at Stroud House

Thank you so much for your kind words. We are really pleased to hear that your mum has settled in well at Stroud House, especially after such a big move. It's lovely to know that she is enjoying the meals and activities, and that she feels well cared for by the team. We understand how difficult the transition can be, both for residents and their families, so it's wonderful to know that you feel reassured she is safe and supported.

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Review of

Downs House

from N A (Daughter of Resident) published on 9 September 2025
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over all I'm very happy with the care provided for my mother, most of the time she is happy, content, especially when entertainment us provided, dancing and singing brings out the best in her. Food is very good. All the cakes provided. The only thing I would say needs improvement is the security, my
mother is a very determined lady at times, when she get's upset and confused, wanting to go home. I know it's the dementia talking or maybe extra checks on her when she is like this.
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Review of

Stroud House

from M S (Son of Resident) published on 2 September 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good experience.
Reply from Samantha Oliver, Home Manager at Stroud House

Thank you so much for your kind words! We're delighted to hear you had a very good experience and we look forward to welcoming you again soon.

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Review of

Stroud House

from N S (Son of Resident) published on 2 September 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All very very good. Mum happy!
Reply from Samantha Oliver, Home Manager at Stroud House

Thank you so much for your kind words! We're delighted to hear your mum is happy - that means everything to us. We look forward to welcoming you again soon.

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Review of

Stroud House

from Nikki S (Daughter of Resident) published on 29 August 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I continue to be incredibly impressed by the activities and attention to detail that is provided in the care for the residents of Stroud House. It's wonderful to see all the residents engaged in such a full activities programme, creating new memories and continuing to maintain cognitive and physical
functions. My Father is thriving, being overseas it is lovely to see everyone's antics on their social media feeds. The staff go above and beyond for residents and their families.
Reply from Samantha Oliver, Home Manager at Stroud House

Thank you so much for your wonderful feedback. We are delighted to hear that your father is thriving and enjoying life at Stroud House. It means a great deal to our team to know that our activities and care are making a positive difference, not only for our residents but also for their families near and far. Well be sure to share your kind words with the staff, who always go above and beyond to create a homely, engaging, and supportive environment.

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Review of

Stroud House

from Robert T (Son of Resident) published on 22 August 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
A small homely dementia care home with a great atmosphere that treats its residents with care and affection. The management is very dynamic, putting on events, like the August 1st summer fare and has regular musicians and others visiting to entertain the residents. Visiting family members are always
warmly welcomed and encouraged to participate in events. The house was recently renovated, particularly in the communal areas and looks great. This communal area looks out onto a well-tended garden that is particularly nice in spring and summer.


We feel lucky to have managed to get a place at Stroud House, which is very convenient for one of our siblings that lives in Petersfield.

Reply from Samantha Oliver, Home Manager at Stroud House

Thank you so much for taking the time to share your wonderful feedback. We're delighted to hear that the "homely" and warm atmosphere you described reflects how much love and care we aim to foster here. Our team works hard to make the home feel vibrant and welcoming from the recent renovations in our communal areas to hosting lively events like our Summer Fair on August 1st, as well as arranging regular musical visits and family activities. We're thrilled that these efforts are appreciated and help create a sense of community for residents and their families.It's also gratifying to hear that our communal space and the overlooking garden bring additional comfort and beauty, especially in the warmer months. We're proud of the environment we've cultivated and thankful for your recognition of it.I'll be sure to share your kind words with the rest of the team, they'll be encouraged to hear how much their care and dedication matter. Thank you once again x

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Review of

Downs House

from Susie C (Daughter of Resident) published on 29 July 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff all very friendly and caring. The care home has a lovely, relaxed atmosphere, always very welcoming.
Reply from Latasha Jarrett, Business Support Manager at Downs House

Thank you so much for your kind words. We're delighted to hear that you find the atmosphere welcoming and our staff friendly and caring. Creating a relaxed and supportive environment is very important to us, and it's lovely to know that its being felt and appreciated.

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Review of

Stroud House

from June W (Daughter of Resident) published on 16 July 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum went in to Stroud House in February and has settled really well with the help and kindness of all the staff. The home has undergone recent renovation work and still more to come, which I have to say looks amazing and very homely and welcoming. This home always feels warm and welcoming and very
smart now. The gardens are beautiful and it is so nice to be able to sit outside with family
Reply from Samantha Oliver, Home Manager at Stroud House

Thank you so much for your kind words. We're delighted to hear that your mum has settled in well and that you've felt supported by our team , it means a great deal to us. Creating a homely, welcoming environment is at the heart of everything we do, and we're so pleased that the recent renovations and our beautiful gardens have made a positive impression. We look forward to continuing to support your mum and your family, and we truly appreciate you taking the time to share your experience.

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Review of

Stroud House

from Nichola T (Daughter of Resident) published on 14 July 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel it would be difficult to find a more genuinely caring Home for my mother. The management and staff go above and beyond to create a comfortable and safe homely environment for their residents. They organise activities and events to occupy and stimulate everyone, including very successful musical
acts who are enjoyed by everyone. Family members are made to feel welcome and are invited to join in when they can, which adds to the feeling of a homely atmosphere.
Recent attractive redecoration with new furnishings, with access to the garden which has also undergone recent improvements, all add to a calm and pleasant environment for all.
The care and attention is much appreciated and I wouldn't want my mother anywhere else.
Reply from Samantha Oliver, Home Manager at Stroud House

Thank you so much for your kind and thoughtful words. We are truly touched by your feedback and delighted to hear that you feel your mother is well cared for and at home with us. Creating a safe, welcoming, and stimulating environment for our residents is at the heart of everything we do, and it's incredibly rewarding to know that this is reflected in your experience.We're so pleased you've noticed the recent improvements and enjoyed the events and activities, we believe these shared moments are vital in building a strong sense of community. It's also wonderful to hear that you and your family feel welcome and included; your involvement plays a big part in the homely atmosphere we aim to create.Thank you again for your trust and support - it means the world to our entire team. Sam x

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Review of

Downs House

from Tim N (Son of Resident) published on 16 May 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has only been in Downs House for a few days but I can already see that the move to the care home has many benefits for her. The staff have encouraged her to spend time in the lounge, to meet the other residents and to take part in the activities. She has also immediately developed a trusting
relationship with her personal carer. The food is good and she is eating well. As a result, she is relaxed in her new home and is showing increasing interest in all that is taking place there.
Reply from Latasha Jarrett, Business Support Manager at Downs House

Thank you for sharing such positive feedback. We're so pleased to hear that your mother is settling in well at Downs House and already experiencing the benefits of the move. It's wonderful that she has built a trusting relationship with her personal carer and is engaging with others and taking part in activities. Supporting our residents to feel relaxed, included, and well cared for is at the heart of what we do. We look forward to getting to know her even more in the days ahead.

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Review of

Downs House

from L H (Daughter of Resident) published on 14 May 2025
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad moved into Downs House in October and settled quickly. The food and activities offered are excellent. The staff and other residents are friendly. He is treated with dignity and respect by the staff.
His move into residential care has gone more smoothly than I expected and he is happy and settled.
Thank you to all the staff and residents for making him so welcome.
Reply from Latasha Jarrett, Business Support Manager at Downs House

Thank you so much for your kind words. We're delighted to hear that your dad has settled in well since moving to Downs House. It's lovely to know he's enjoying the food, engaging in activities, and feeling welcomed by both staff and fellow residents. Treating everyone with dignity and respect is central to our care, and we're so pleased to hear that this has made a positive difference for him. Thank you for your trustits a privilege to support your dad.

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Review of

Stroud House

from G V (Husband of Resident) published on 12 May 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first meeting when staff came to assess my wife at home, the experience has been fantastic. Within a week, my wife had moved into Stroud House and the care she has received has been truly outstanding she has settled in marvelously thanks to an incredible team. They are excellent, very
professional and compassionate but go above and beyond always. The staff are attentive, kind to residents needs. They support my wife and myself making us feel part of S House. The chef does an excellent job, we feel incredibly lucky knowing she is safe and well cared for. Thank you all, you are amazing.
Reply from Samantha Oliver, Home Manager at Stroud House

Thank you so much for your kind and heartfelt words. It truly means a great deal to our entire team to hear how well your wife has settled in and how supported you both feel. At Stroud House, we are committed to creating a safe, caring, and homely environment, and it's wonderful to know that this has been your experience. Your appreciation motivates us to continue going above and beyond every day. Thank you again for your trust in us-it's a privilege to care for your wife. Xx

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Review of

Stroud House

from S L (Sister of Resident) published on 9 May 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased with the home, lovely staff, very helpful and caring, you couldn't wish for better.
The food is wonderful, also the staff keep them busy with activities and outings. I am so pleased my sister is in here.
Reply from Samantha Oliver, Home Manager at Stroud House

Thank you so much for your kind words. We're truly delighted to hear that you're happy with the care your sister is receiving. It means a lot to our team to know that their efforts are making a positive difference. We take great pride in creating a welcoming, supportive environment with engaging activities, good food, and compassionate care. Your feedback is incredibly encouraging, and we'll be sure to share it with the whole team. Thank you again for your trust and support. x

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Review of

Downs House

from K D (Daughter of Resident) published on 28 April 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Downs House for recuperative care for 2 months after an operation. I found the House Manager to be responsive, clear and efficient, as well as kind and understanding of our needs. All the Downs House team - day and night - have been incredibly kind but also practical, working
efficiently with visiting Community Care Team staff, and being very responsive when my mother wasn't feeling well. I felt reassured throughout her stay that she was in good hands, and always felt welcomed when I visited.
Staff take time to chat both to visitors and residents, and the other residents look content, clean, warm and safe. The food seems good and the rooms are all clean and tidy, as are the communal areas. There is something going on most days for residents.
I would be happy to recommend Downs House to others, and would have no hesitation in bringing my mother back for a longer or permanent stay if that became necessary.
Reply from Latasha Jarrett, Business Support Manager at Downs House

Thank you so much for your thoughtful and detailed feedback. We're so pleased to hear that your mother's stay with us at Downs House was a positive and reassuring experience for you both. It's wonderful to know that our teams kindness, responsiveness, and collaboration with the Community Care Team made a real difference to her recovery. Were especially glad that you felt welcomed and confident in the care she received. Your kind words mean a great deal to the whole team, and wed be honoured to welcome your mother back should the need arise.

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Review of

Stroud House

from Will B (Son-in-law of Resident) published on 25 April 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff
Superb entertainment
Very good one to one
Clean and tidy home
Always offered refreshments and the cakes are delicious
Garden is good and good outside space
Can access morning or afternoon
Reply from Samantha Oliver, Home Manager at Stroud House

Thank you so much for your wonderful feedback!We're so pleased to hear that you've had such a positive experience with us. It's fantastic to know that our team, the entertainment, and the one-to-one support have all stood out to you. We truly believe that person centred care, a clean and welcoming environment, and those little touches, like a good slice of cake, make all the difference. :-)It's great to hear you've been enjoying the garden and the flexibility to visit in the morning or afternoon. We're always striving to create a space that feels like home, and your kind words really mean a lot to the whole team.Thank you again for taking the time to share your thoughts, it's very much appreciated. PS: you have such a lovely family x

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Review of

Stroud House

from P P (Wife of Resident) published on 14 April 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is a day visitor and from day one has been made to feel special by the all the staff. Greeted at the door by name and after settling in the lounge, enjoys the day , he has lunch and refreshments.
The home has activities most days and he especially enjoys the singers that come in.
Management
has no problem if i need to change the day or need extra days.
It was not a easy decision to use day care but after the first visit , I have no trouble with him going and this gives me a worry free day and an opportunity to see friends and family that live fuller away.
We are also welcome to any of the activities/ entertainment on different days to his normal day.
In all a positive experience for both of us.
Reply from Samantha Oliver, Home Manager at Stroud House

Aww, thank you so much for this lovely review it truly means a lot to all of us! We absolutely adore your husband; he brightens our day every time he arrives at Stroud. And a huge thank you to you as well, for your constant support and those beautiful flower arrangements. Youre always welcome at Stroud no need for there to be an activity on.

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Review of

Stroud House

from A G (Granddaughter of Resident) published on 2 April 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nanny is so well looked after and very happy here. The staff are so caring and friendly. I would recommend Stroud House to anyone.
Reply from Samantha Oliver, Home Manager at Stroud House

Thank you so much for this lovely review. We love Nanny very much

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Review of

Downs House

from L P (Daughter of Resident) published on 31 March 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Downs House now well over a year. She is settled and enjoys being well looked after. The staff are caring and efficient, even if Mum is having a difficult day. Mum celebrated her 90th birthday today, and she enjoyed the fuss and the delicious cake. Thank you, Downs House.
Reply from Petra Beech, Registered Manager at Downs House

Thank you so much for your kind words and thoughtful review. We are thrilled to hear that your mum is settled and enjoying her time with us at Downs House. It's wonderful to know that our team's care and attention are making a positive impact, even on those more challenging days. We're also so glad that your mum had a special 90th birthday celebration with us! It was a pleasure to help make her day memorable with some extra treats. Your feedback means a lot to us, and we truly appreciate your trust in us to look after your mum.

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