Downs House

Reservoir Lane, Petersfield GU32 2HX
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9.7 54 Reviews
  • Downs House, Petersfield
Downs House is situated amid beautiful Hampshire countryside, less than a mile from the thriving market town of Petersfield. It was established in 1976 and has been providing high quality care to the people of Petersfield and the surrounding villages ever since.

The accommodation consists of 46 tastefully appointed and fully furnished bedrooms. Residents can make use of the delightful public areas, which include a large lounge, sun lounge and orangery which open onto a lovely landscaped gardens, there is wheelchair access throughout the home and gardens.

At Downs House carers pride themselves on the exceptional levels of personalised care they offer, looking at the needs of the individual and providing stimulating physical and mental activities, fresh, nutritious and tasty home-cooked meals, outings, theatre trips, musical events, art, crafts and many more.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1600
  • Self-Funded Residential Dementia Care: £1200 – £1600
  • RESPITE Self-Funded Residential Care: £1350 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1600

Fees are dependant on the level of need and the location and facilities in of the room. (ensuite, wet room, ground floor)

These prices are only a guideline, please contact Downs House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Latasha Jarrett (Manager)

Local Authority / Social Services

Admission Criteria

  • Over 65
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (43)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Visits are welcome anytime - although it is advisable to avoid lunch time between 11:30-13:30.

Parking

  • Downs House has free parking onsite.

Downs House Reviews (54)

9.7

Downs House has a Review Score of 9.7 (9.690) out of 10, based on 18 reviews in the last 2 years.
Over all time Downs House has 54 reviews.

Overall Experience
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Reviewer Connection to Downs House
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Review from N A (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over all I'm very happy with the care provided for my mother, most of the time she is happy, content, especially when entertainment us provided, dancing and singing brings out the best in her. Food is very good. All the cakes provided. The only thing I would say needs improvement is the security, my
mother is a very determined lady at times, when she get's upset and confused, wanting to go home. I know it's the dementia talking or maybe extra checks on her when she is like this.
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Review from Susie C (Daughter of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff all very friendly and caring. The care home has a lovely, relaxed atmosphere, always very welcoming.
Reply from Latasha Jarrett, Business Support Manager at Downs House

Thank you so much for your kind words. We're delighted to hear that you find the atmosphere welcoming and our staff friendly and caring. Creating a relaxed and supportive environment is very important to us, and it's lovely to know that its being felt and appreciated.

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Review from Tim N (Son of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has only been in Downs House for a few days but I can already see that the move to the care home has many benefits for her. The staff have encouraged her to spend time in the lounge, to meet the other residents and to take part in the activities. She has also immediately developed a trusting
relationship with her personal carer. The food is good and she is eating well. As a result, she is relaxed in her new home and is showing increasing interest in all that is taking place there.
Reply from Latasha Jarrett, Business Support Manager at Downs House

Thank you for sharing such positive feedback. We're so pleased to hear that your mother is settling in well at Downs House and already experiencing the benefits of the move. It's wonderful that she has built a trusting relationship with her personal carer and is engaging with others and taking part in activities. Supporting our residents to feel relaxed, included, and well cared for is at the heart of what we do. We look forward to getting to know her even more in the days ahead.

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Review from L H (Daughter of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad moved into Downs House in October and settled quickly. The food and activities offered are excellent. The staff and other residents are friendly. He is treated with dignity and respect by the staff.
His move into residential care has gone more smoothly than I expected and he is happy and settled.
Thank you to all the staff and residents for making him so welcome.
Reply from Latasha Jarrett, Business Support Manager at Downs House

Thank you so much for your kind words. We're delighted to hear that your dad has settled in well since moving to Downs House. It's lovely to know he's enjoying the food, engaging in activities, and feeling welcomed by both staff and fellow residents. Treating everyone with dignity and respect is central to our care, and we're so pleased to hear that this has made a positive difference for him. Thank you for your trustits a privilege to support your dad.

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Review from K D (Daughter of Resident) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Downs House for recuperative care for 2 months after an operation. I found the House Manager to be responsive, clear and efficient, as well as kind and understanding of our needs. All the Downs House team - day and night - have been incredibly kind but also practical, working
efficiently with visiting Community Care Team staff, and being very responsive when my mother wasn't feeling well. I felt reassured throughout her stay that she was in good hands, and always felt welcomed when I visited.
Staff take time to chat both to visitors and residents, and the other residents look content, clean, warm and safe. The food seems good and the rooms are all clean and tidy, as are the communal areas. There is something going on most days for residents.
I would be happy to recommend Downs House to others, and would have no hesitation in bringing my mother back for a longer or permanent stay if that became necessary.
Reply from Latasha Jarrett, Business Support Manager at Downs House

Thank you so much for your thoughtful and detailed feedback. We're so pleased to hear that your mother's stay with us at Downs House was a positive and reassuring experience for you both. It's wonderful to know that our teams kindness, responsiveness, and collaboration with the Community Care Team made a real difference to her recovery. Were especially glad that you felt welcomed and confident in the care she received. Your kind words mean a great deal to the whole team, and wed be honoured to welcome your mother back should the need arise.

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Review from L P (Daughter of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Downs House now well over a year. She is settled and enjoys being well looked after. The staff are caring and efficient, even if Mum is having a difficult day. Mum celebrated her 90th birthday today, and she enjoyed the fuss and the delicious cake. Thank you, Downs House.
Reply from Petra Beech, Registered Manager at Downs House

Thank you so much for your kind words and thoughtful review. We are thrilled to hear that your mum is settled and enjoying her time with us at Downs House. It's wonderful to know that our team's care and attention are making a positive impact, even on those more challenging days. We're also so glad that your mum had a special 90th birthday celebration with us! It was a pleasure to help make her day memorable with some extra treats. Your feedback means a lot to us, and we truly appreciate your trust in us to look after your mum.

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Review from Nicola A (Daughter of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall I am very happy with my mums care, food is really good, care is great. It has taken her a while to settle in but 3 months on she is getting used to her new home and accepting it. Its just up the road from my home which is great. The staff are all very patient and understanding with her. Very
friendly and welcoming every time I come in. Overall I am very pleased with the care mum gets.
Reply from Petra Beech, Registered Manager at Downs House

Thank you for your lovely review of Downs House. We so pleased to hear that she is becoming more comfortable and accepting of her new home.

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Review from J B (Sister-in-law of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister-in-law is being extremely well looked after. The care and attention she receives is second to none. She is always clean, tidy and in good spirits. Her state of mind has improved since going to the home as all the worry of domestic chores and the everyday task of looking after herself have
been removed. The home provides stimulating outings as well as in house entertainment. The staff are kind, caring and efficient. If I have a question about my sister-in-laws care there is always a member of staff to answer my query. Her room is very nice and south facing gets lots of sunshine. There are also French Windows with access to the well tended garden which my sister-in-law loves. She goes for little walks twice a day. She says the food is excellent and if she feels like something between meals there is always a willing member of staff to provide it. All in all we are very pleased my sister-in-law is being looked after in Downs House where she is happy and contented.
Reply from Petra Beech, Registered Manager at Downs House

Thank you so much for your thoughtful and appreciative review. It truly means a great deal to us to hear such positive feedback about the care your sister-in-law is receiving at Downs House.

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Review from Pam G (Daughter of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad moved to Downs House last autumn and has a lovely garden room with his own bathroom. He has a bird feeder and flowers just outside his window, and a door into the garden so he can sit out there when the weather is warmer. He is well looked after by caring staff who provide plenty of activities
for him. He also enjoys the meals provided. Downs House has been an excellent choice.
Reply from Petra Beech, Registered Manager at Downs House

Thank you for your lovely review. We are so pleased to hear that your father is happy at Downs House and enjoying his garden room. It's wonderful that he has a peaceful outdoor space with flowers and a bird feeder to bring him joy, and we look forward to the warmer months when he can make the most of it.

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Review from H H (Sister of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we first took my brother to take a look at Downs House he was amazed that such a place existed and delighted that he was going to be staying there. I cannot speak highly enough about the care and attention given to him during the 2 months he was there. A challenging time for all as he was taken
ill and admitted to hospital for a while. Extra equipment was put in place to look after him on his return. The Manageress and every member of staff were so caring and kind. We were welcomed with open arms on each visit and every carer knew exactly how my Brother was that day. Encompassing a library, coffee bar, TV room, orangery and dining areas. The atmosphere is warm, friendly and uplifting. My brother was very happy enjoying the varied range of entertainment and activities when he was able. Downs House is in a beautiful country setting with terraces on which to dine under the magnificent Chestnut Tree and inside welcoming and homely. Wonderful.
Reply from Latasha Jarrett, General Manager at Downs House

Thank you for a wonderful review, your kind words will be passed on to the team.

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Review from J R (Daughter of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Downs House is a friendly, homely place to visit. The staff are lovely, and very caring, and take an interest in the various different 'types' of residents. They are welcoming when one arrives to visit, and always helpful. Indeed, staff will sometimes go 'above and beyond' looking after an individual
resident.
Reply from Latasha Jarrett, General Manager at Downs House

Thank you for a wonderful review, your kind words will be passed on to the team. We would welcome any suggestions on improvements we can make to our activities and food and drink to move up to a five star.

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Review from Sorrel W (Granddaughter of Resident) published on 30 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gramps has been here for two years, and he has vastly improved since he joined the home. The staff are super loving, caring and fun, he gets involved with many weekly activities (dancing and singing are his favourites), and he also takes trips out weekly. The manager is incredible, she is very caring,
protective and fun - and you can be assured any issue will be swiftly resolved. All in all, this is a beautiful place for your loved one to be taken care of!
Reply from Latasha Jarrett, General Manager at Downs House

Thank you for a wonderful review, your kind words will be passed on to the team.

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Review from T L (Daughter of Resident) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Downs House for the past two months, and she is happy, healthier and extremely well looked after. The whole Downs House team are friendly, kind and helpful and is a credit to the company.
Reply from Latasha Jarrett, General Manager at Downs House

It was our pleasure to take care of your Mother. Thank you for a wonderful review.

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Review from Tessa E (Daughter of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved here at Christmas 2023, and she seems as content as can be expected. I am very impressed by all the staff, their care, attentiveness and kindness are apparent. Downes House offers a wide range of activities and encourages my mother to take part, for which I am grateful. My mother’s room
is light and spacious and is always spotlessly clean and tidy, as is the rest of the house.
I am always made to feel welcome and part of a family when I visit. My mother looks well and content, clean and well looked after. The food is excellent, and it is nice to be welcomed to have lunch with my mother if I need to. Good communication too.
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Review from H A (Daughter of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just had the most amazing afternoon tea at Downs House to celebrate Mother's Day. The chef and all the staff put in such effort to make the tea memorable. The sandwiches and cakes were plentiful and delicious. I shared the tea with Mum and her best friend at the home and they had a lovely time. Mum
has been at Downs for nearly 4 years and I am so happy with the care she receives. She constantly tells me how much she loves her room and how happy she is there. It brings such peace of mind to know that she is well cared for and happy.
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Review from C F (Daughter of Resident) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum's health has changed - quite quickly over the last few weeks. We have been very pleased with how attentive and responsive the staff are to her needs. And also with the quiet, calm kindness that seems to be part of every aspect of the home.
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Review from D B (Daughter of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From my initial visit with Mum to Downs House, to Mum moving in in July 2023, I have felt happy with the relaxed atmosphere and friendly, approachable staff. No question is met with apathy and humour and understanding are present on every visit. Mum has settled well, despite her initial reluctance
to leave her 'own home' (as most residents also feel no doubt). The activities on offer are expansive and cater for all. Family and friends are all happy to visit. Thank you.
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Review from S B (Daughter of Resident) published on 6 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother is a resident of Downs House at present and has settled in very well. She is well looked after, the staff are very friendly and attentive, and nothing is too much trouble. Very good communication with manager and assistant manager regarding any concerns or just discussion around Mum and her
needs, etc.
Would definitely recommend this home to anyone.
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Review from David W (Resident) published on 23 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am welcomed by a team of friendly carers. I am so happy with them and we frequently have to stop laughing until we can continue. I also enjoy occasional visits to local sights, gardening and planting. I also like painting and music programmes. I feel safe here like I am at my own house, thank you
to everyone.
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Review from Claire B (Daughter of Resident) published on 10 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was so worried about putting my dad in a care home, it was one of the hardest things I have ever done. But thanks to the manager and all the staff at Downs House they made it so easy and advised me on how to approach this difficult task, they have all been outstanding, helpful and so empathetic about
the whole process. I went to see him today and he is so much happier there than he has been for a long time. He feels safe and is well looked after and is enjoying himself after some months of being anxious and unhappy. Downs House has a bright and cheerful feel about it and I wouldn’t hesitate in recommending it as an exceptional home for the elderly.
Reply from Paul Rogers, Proprietor at Downs House

Thank you for your review, our team pride itself on personalised care they deliver and I know they will appreciate having this recognised.

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Current Review Score: 9.7 (9.690)

Overview of Review Score

The Review Score of 9.7 (9.690) out of 10 for Downs House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.690 for Downs House is calculated as follows: ( (151 Excellents x 5) + (58 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 213 Ratings = 4.69
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Downs House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Downs House

What types of Care is Downs House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Downs House have?

There are 43 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Downs House?

Own Furniture if required, Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Downs House to the centre of Petersfield?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Downs House to verify any information. View our terms and conditions. Downs House has an Enhanced Service - more info.