Downs House

Reservoir Lane, Petersfield GU32 2HX
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9.5 59 Reviews
  • Downs House, Petersfield
Downs House is situated amid beautiful Hampshire countryside, less than a mile from the thriving market town of Petersfield. It was established in 1976 and has been providing high quality care to the people of Petersfield and the surrounding villages ever since.

The accommodation consists of 46 tastefully appointed and fully furnished bedrooms. Residents can make use of the delightful public areas, which include a large lounge, sun lounge and orangery which open onto a lovely landscaped gardens, there is wheelchair access throughout the home and gardens.

At Downs House carers pride themselves on the exceptional levels of personalised care they offer, looking at the needs of the individual and providing stimulating physical and mental activities, fresh, nutritious and tasty home-cooked meals, outings, theatre trips, musical events, art, crafts and many more.
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Care Provided by Downs House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Fees are dependant on the level of need and the location and facilities in of the room. (ensuite, wet room, ground floor)

Contact Downs House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Downs House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Samantha Thorne (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (43)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Visits are welcome anytime - although it is advisable to avoid lunch time between 11:30-13:30.

Parking

  • Downs House has free parking onsite.

Downs House Reviews (59)

9.5

Downs House has a Review Score of 9.5 (9.471) out of 10, based on 17 reviews in the last 2 years.
Over all time Downs House has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Downs House
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Total of 59, showing 1-20
Review from Jane T (Daughter of Resident) published on 18 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident of Downs House from April 2024 until she dies on 12th May 2026.
The building is bright, clean and welcoming, with plenty of communal space including an accessible outside patio and a lovely garden.
The real stars are the staff - nothing was too much trouble; they take the time
to get to know the residents. Their kindness, cheerfulness, understanding, respect and patience is endless! As a retired nurse myself I could see how well trained and supervised they were. They cared beautifully for my mum right to the end.
Mum had a bright, spacious ensuite room (all the rooms were ensuite).
Reply from Samantha Thorne, Home manager at Downs HouseThank you so much for taking the time to share such a heartfelt review. We are truly grateful for your kind words and it was a privilege for the whole team at Downs House to care for your mum during her time with us.
We are so pleased to hear that you found the home welcoming and that the environment, facilities and garden helped create a comfortable and positive place for residents. Most importantly, we are touched by your comments about our team. Our staff always strive to provide care that is compassionate, respectful and personalised, and it means so much to know that this was recognised.
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Review from Caroline B (Friend of Resident) published on 12 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very caring environment, well-located care home. Friendly staff; many with longevity at the home, which is a good sign - with genuine care for the residents.
Professional, respectful, allowing each resident to have the space and be who they are - live with the needed support and care each individual
needs.
Families are always welcome. Light rooms with multiple communal spaces. Good activities, often daily and residents can join us at Petersfield Dementia choir each week, should they wish to.
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Review from Penny P (Daughter of Resident) published on 5 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Downs House have been amazing. My mum came down from Birmingham, she was frail and frightened, she had not walked for 8 weeks and was too scared and weak to try. 7 weeks later, after the care, and encouragement of all the staff, Mum is walking every day and is fully immersed in all the
amazing activities that take place every day. I have not seen Mum looking so well and so happy for years! Thank you, Downs House.
Reply from Samantha Thorne, Home manager at Downs HouseThank you so much for your kind and heartfelt words. It means so much to all of us to hear about your mum's journey since joining Downs House.
Seeing her regain her confidence, strength and independence has been a real joy. The progress she has made in just seven weeks is remarkable, and we are delighted that she is now walking every day and fully enjoying the many activities on offer. Knowing that she is looking so well and happy is the greatest compliment we could receive.
Your mum is a much-loved member of our Downs House family, and it is truly a pleasure and a privilege to care for her. Watching her confidence grow and seeing her engage so positively with life here has been incredibly rewarding for our team.
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Review from Nicola E (Daughter of Resident) published on 2 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here are all wonderful! They are so welcoming & friendly. After a stay in hospital everyone has been so kind & warm to dad & encouraged him with his eating & drinking.
Lots of fun times are had with different entertainment. Music especially has helped dad immensely.
The food is great &
dad always says how comfy his bed is!
Thank you for helping through a difficult time.
Reply from Samantha Thorne, Home manager at Downs HouseThank you so much for your kind words. It means a great deal to our team to know that your dad has felt welcomed, supported, and comfortable during his stay with us. We are delighted that the music, entertainment, and care from our staff have helped him during his recovery. Your feedback will be shared with the whole team, who work hard to create a warm and positive environment for all our residents. It has been a genuine pleasure to look after your dad and support him through this time. Thank you for trusting us with his care, and for taking the time to share your experience.
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Review from Claire M (Daughter of Resident) published on 1 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home has been absolutely amazing with my mum so far since shes come, the staff are incredibly patient, kind, and genuinely care for her wellbeing. There is always a great variety of activities going on to keep residents engaged, and the overall atmosphere is warm and welcoming. It gives me
huge peace of mind knowing she is in such safe and capable hands.
Reply from Samantha Thorne, Home manager at Downs HouseThank you for your kind and thoughtful feedback. We are delighted to hear that you are happy with the care your mum is receiving.
It is truly a pleasure to look after your mum, and we are so pleased that you feel reassured by the support she receives from our team.
Our staff are dedicated to providing a safe, supportive, and engaging environment for all of our residents, and it is very rewarding to know that this has given you peace of mind.
Your comments will be shared with the team, who will greatly appreciate your recognition of their hard work, kindness, and commitment.
Thank you again for taking the time to share your experience.
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Review from V R (Daughter of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Downs House was always a warm friendly place that felt like home when you walked in.
Sadly, since the change of ownership, the homely atmosphere is gradually disappearing. The bottom line seems to be becoming more important than the needs/wishes of the residents - whose home it is.
Vacancies are
not, or only very slowly, replaced, so there are fewer staff to look after the residents - carers have less time to get to know an individual's likes and dislikes, wants and needs; less time to form the relationships essential in care homes, especially with dementia residents who need so much more carers' time.
Reply from Samantha Thorne, Home manager at Downs HouseThank you for sharing your feedback. At the time of your experience, Downs House was in a period of transition and supported by an interim manager while we addressed historical challenges. We chose not to rush recruitment, prioritising the appointment of skilled staff whose values align with our own, and we are pleased to say this has now been achieved.

Our care team is proud of the compassionate, person-centred care they provide, building positive relationships to ensure residents' needs and choices are respected. We now have a strong, stable management team and are proud to have recently been rated Good by the CQC in all areas, reflecting the significant improvements made.

We are sorry that your experience did not meet expectations at the time and would have welcomed the opportunity to discuss your concerns. You are always welcome to visit Downs House again or attend one of our open days to see the improvements made. We wish you all the best.
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Review from N A (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over all I'm very happy with the care provided for my mother, most of the time she is happy, content, especially when entertainment us provided, dancing and singing brings out the best in her. Food is very good. All the cakes provided. The only thing I would say needs improvement is the security, my
mother is a very determined lady at times, when she get's upset and confused, wanting to go home. I know it's the dementia talking or maybe extra checks on her when she is like this.
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Review from Susie C (Daughter of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff all very friendly and caring. The care home has a lovely, relaxed atmosphere, always very welcoming.
Reply from Latasha Jarrett, Business Support Manager at Downs HouseThank you so much for your kind words. We're delighted to hear that you find the atmosphere welcoming and our staff friendly and caring. Creating a relaxed and supportive environment is very important to us, and it's lovely to know that its being felt and appreciated.
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Review from Tim N (Son of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has only been in Downs House for a few days but I can already see that the move to the care home has many benefits for her. The staff have encouraged her to spend time in the lounge, to meet the other residents and to take part in the activities. She has also immediately developed a trusting
relationship with her personal carer. The food is good and she is eating well. As a result, she is relaxed in her new home and is showing increasing interest in all that is taking place there.
Reply from Latasha Jarrett, Business Support Manager at Downs HouseThank you for sharing such positive feedback. We're so pleased to hear that your mother is settling in well at Downs House and already experiencing the benefits of the move. It's wonderful that she has built a trusting relationship with her personal carer and is engaging with others and taking part in activities. Supporting our residents to feel relaxed, included, and well cared for is at the heart of what we do. We look forward to getting to know her even more in the days ahead.
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Review from L H (Daughter of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad moved into Downs House in October and settled quickly. The food and activities offered are excellent. The staff and other residents are friendly. He is treated with dignity and respect by the staff.
His move into residential care has gone more smoothly than I expected and he is happy and settled.
Thank you to all the staff and residents for making him so welcome.
Reply from Latasha Jarrett, Business Support Manager at Downs HouseThank you so much for your kind words. We're delighted to hear that your dad has settled in well since moving to Downs House. It's lovely to know he's enjoying the food, engaging in activities, and feeling welcomed by both staff and fellow residents. Treating everyone with dignity and respect is central to our care, and we're so pleased to hear that this has made a positive difference for him. Thank you for your trustits a privilege to support your dad.
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Review from K D (Daughter of Resident) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Downs House for recuperative care for 2 months after an operation. I found the House Manager to be responsive, clear and efficient, as well as kind and understanding of our needs. All the Downs House team - day and night - have been incredibly kind but also practical, working
efficiently with visiting Community Care Team staff, and being very responsive when my mother wasn't feeling well. I felt reassured throughout her stay that she was in good hands, and always felt welcomed when I visited.
Staff take time to chat both to visitors and residents, and the other residents look content, clean, warm and safe. The food seems good and the rooms are all clean and tidy, as are the communal areas. There is something going on most days for residents.
I would be happy to recommend Downs House to others, and would have no hesitation in bringing my mother back for a longer or permanent stay if that became necessary.
Reply from Latasha Jarrett, Business Support Manager at Downs HouseThank you so much for your thoughtful and detailed feedback. We're so pleased to hear that your mother's stay with us at Downs House was a positive and reassuring experience for you both. It's wonderful to know that our teams kindness, responsiveness, and collaboration with the Community Care Team made a real difference to her recovery. Were especially glad that you felt welcomed and confident in the care she received. Your kind words mean a great deal to the whole team, and wed be honoured to welcome your mother back should the need arise.
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Review from L P (Daughter of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Downs House now well over a year. She is settled and enjoys being well looked after. The staff are caring and efficient, even if Mum is having a difficult day. Mum celebrated her 90th birthday today, and she enjoyed the fuss and the delicious cake. Thank you, Downs House.
Reply from Petra Beech, Registered Manager at Downs HouseThank you so much for your kind words and thoughtful review. We are thrilled to hear that your mum is settled and enjoying her time with us at Downs House. It's wonderful to know that our team's care and attention are making a positive impact, even on those more challenging days. We're also so glad that your mum had a special 90th birthday celebration with us! It was a pleasure to help make her day memorable with some extra treats. Your feedback means a lot to us, and we truly appreciate your trust in us to look after your mum.
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Review from Nicola A (Daughter of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall I am very happy with my mums care, food is really good, care is great. It has taken her a while to settle in but 3 months on she is getting used to her new home and accepting it. Its just up the road from my home which is great. The staff are all very patient and understanding with her. Very
friendly and welcoming every time I come in. Overall I am very pleased with the care mum gets.
Reply from Petra Beech, Registered Manager at Downs HouseThank you for your lovely review of Downs House. We so pleased to hear that she is becoming more comfortable and accepting of her new home.
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Review from J B (Sister-in-law of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister-in-law is being extremely well looked after. The care and attention she receives is second to none. She is always clean, tidy and in good spirits. Her state of mind has improved since going to the home as all the worry of domestic chores and the everyday task of looking after herself have
been removed. The home provides stimulating outings as well as in house entertainment. The staff are kind, caring and efficient. If I have a question about my sister-in-laws care there is always a member of staff to answer my query. Her room is very nice and south facing gets lots of sunshine. There are also French Windows with access to the well tended garden which my sister-in-law loves. She goes for little walks twice a day. She says the food is excellent and if she feels like something between meals there is always a willing member of staff to provide it. All in all we are very pleased my sister-in-law is being looked after in Downs House where she is happy and contented.
Reply from Petra Beech, Registered Manager at Downs HouseThank you so much for your thoughtful and appreciative review. It truly means a great deal to us to hear such positive feedback about the care your sister-in-law is receiving at Downs House.
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Review from Pam G (Daughter of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad moved to Downs House last autumn and has a lovely garden room with his own bathroom. He has a bird feeder and flowers just outside his window, and a door into the garden so he can sit out there when the weather is warmer. He is well looked after by caring staff who provide plenty of activities
for him. He also enjoys the meals provided. Downs House has been an excellent choice.
Reply from Petra Beech, Registered Manager at Downs HouseThank you for your lovely review. We are so pleased to hear that your father is happy at Downs House and enjoying his garden room. It's wonderful that he has a peaceful outdoor space with flowers and a bird feeder to bring him joy, and we look forward to the warmer months when he can make the most of it.
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Review from H H (Sister of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we first took my brother to take a look at Downs House he was amazed that such a place existed and delighted that he was going to be staying there. I cannot speak highly enough about the care and attention given to him during the 2 months he was there. A challenging time for all as he was taken
ill and admitted to hospital for a while. Extra equipment was put in place to look after him on his return. The Manageress and every member of staff were so caring and kind. We were welcomed with open arms on each visit and every carer knew exactly how my Brother was that day. Encompassing a library, coffee bar, TV room, orangery and dining areas. The atmosphere is warm, friendly and uplifting. My brother was very happy enjoying the varied range of entertainment and activities when he was able. Downs House is in a beautiful country setting with terraces on which to dine under the magnificent Chestnut Tree and inside welcoming and homely. Wonderful.
Reply from Latasha Jarrett, General Manager at Downs HouseThank you for a wonderful review, your kind words will be passed on to the team.
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Review from Sorrel W (Granddaughter of Resident) published on 30 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gramps has been here for two years, and he has vastly improved since he joined the home. The staff are super loving, caring and fun, he gets involved with many weekly activities (dancing and singing are his favourites), and he also takes trips out weekly. The manager is incredible, she is very caring,
protective and fun - and you can be assured any issue will be swiftly resolved. All in all, this is a beautiful place for your loved one to be taken care of!
Reply from Latasha Jarrett, General Manager at Downs HouseThank you for a wonderful review, your kind words will be passed on to the team.
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Review from T L (Daughter of Resident) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Downs House for the past two months, and she is happy, healthier and extremely well looked after. The whole Downs House team are friendly, kind and helpful and is a credit to the company.
Reply from Latasha Jarrett, General Manager at Downs HouseIt was our pleasure to take care of your Mother. Thank you for a wonderful review.
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Review from Tessa E (Daughter of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved here at Christmas 2023, and she seems as content as can be expected. I am very impressed by all the staff, their care, attentiveness and kindness are apparent. Downes House offers a wide range of activities and encourages my mother to take part, for which I am grateful. My mother’s room
is light and spacious and is always spotlessly clean and tidy, as is the rest of the house.
I am always made to feel welcome and part of a family when I visit. My mother looks well and content, clean and well looked after. The food is excellent, and it is nice to be welcomed to have lunch with my mother if I need to. Good communication too.
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Review from H A (Daughter of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just had the most amazing afternoon tea at Downs House to celebrate Mother's Day. The chef and all the staff put in such effort to make the tea memorable. The sandwiches and cakes were plentiful and delicious. I shared the tea with Mum and her best friend at the home and they had a lovely time. Mum
has been at Downs for nearly 4 years and I am so happy with the care she receives. She constantly tells me how much she loves her room and how happy she is there. It brings such peace of mind to know that she is well cared for and happy.
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Current Review Score: 9.5 (9.471)

Overview of Review Score

The Review Score of 9.5 (9.471) out of 10 for Downs House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.571 for Downs House is calculated as follows: ( (137 Excellents x 5) + (51 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 203 Ratings = 4.571
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Downs House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Oct 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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Frequently Asked Questions about Downs House

What types of Care is Downs House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Downs House have?

There are 43 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Downs House?

Own Furniture if required, Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Downs House to the centre of Petersfield?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Downs House to verify any information. View our terms and conditions. Downs House has an Enhanced Service - more info.