Downs House

Reservoir Lane, Petersfield GU32 2HX
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9.7 54 Reviews
  • Downs House, Petersfield
Downs House is situated amid beautiful Hampshire countryside, less than a mile from the thriving market town of Petersfield. It was established in 1976 and has been providing high quality care to the people of Petersfield and the surrounding villages ever since.

The accommodation consists of 46 tastefully appointed and fully furnished bedrooms. Residents can make use of the delightful public areas, which include a large lounge, sun lounge and orangery which open onto a lovely landscaped gardens, there is wheelchair access throughout the home and gardens.

At Downs House carers pride themselves on the exceptional levels of personalised care they offer, looking at the needs of the individual and providing stimulating physical and mental activities, fresh, nutritious and tasty home-cooked meals, outings, theatre trips, musical events, art, crafts and many more.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1600
  • Self-Funded Residential Dementia Care: £1200 – £1600
  • RESPITE Self-Funded Residential Care: £1350 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1600

Fees are dependant on the level of need and the location and facilities in of the room. (ensuite, wet room, ground floor)

These prices are only a guideline, please contact Downs House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Latasha Jarrett (Manager)

Local Authority / Social Services

Admission Criteria

  • Over 65
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (43)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Visits are welcome anytime - although it is advisable to avoid lunch time between 11:30-13:30.

Parking

  • Downs House has free parking onsite.

Downs House Reviews (54)

9.7

Downs House has a Review Score of 9.7 (9.690) out of 10, based on 18 reviews in the last 2 years.
Over all time Downs House has 54 reviews.

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Date Published
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Reviewer Connection to Downs House
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Total of 54, showing 21-40
Review from Lucy A (Stepdaughter of Resident) published on 10 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My step-father has been at Downs House for about a year. From day one it has been great for him and for me to know how safe, well cared for, happy and is the best home of all those I checked out. Not as posh as some but so good in terms of intelligent, thoughtful, kind, generous and reassuring care.
Reply from Paul Rogers, Proprietor at Downs House

Thank you for your review, I will pass on your kind comments to our team.

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Review from Miranda A (Daughter of Resident) published on 16 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We will never be able to thank the amazing Downs House staff enough for the kind, caring and professional way in which they cared for our dad in his final weeks. Even though he was only at the home a short time, they made him (and us) feel like family. And they gently cared for all of us when his time
came. After hair raising experiences at other care homes, I cannot rate this wonderful team more highly and they made this challenging time a little more gentle with their love and care.
Reply from Paul Rogers, Proprietor at Downs House

Thank you for your kind comments, it's great for our staff to be recognised for the amazing job they do.

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Review from B R (Son of Resident) published on 21 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the carers and the management very attentive to the needs of my mother. Their attention to detail and commitment to ensuring that my mother's needs were taken care of is exemplary. I would highly recommend the Downs House.
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Review from Susan R (Daughter of Resident) published on 21 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Downs House became our parent's home after Dad had a stroke in 2009. At first, we tried care in their house for Dad, but it was not satisfactory, and Mum was lonely. They were so much happier at the Downs House. The carers were wonderful - kind, professional, respectful and always available. Mum
especially enjoyed the food and activities, such as sing-a-longs, crafts, quiz games, flower gardening and virgin G&Ts with her Downs House girlfriends. After Dad passed, Mum was increasingly supported by the loving staff due to her own health and mobility issues. We want to personally thank the carers and management for their kindness and for making a true home for Mum and Dad. The Downs House was Mum's home for almost twelve years, and we were always happy we had chosen it.
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Review from Pat C (Daughter of Resident) published on 8 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was always fiercely independent and never wanted to go into care but, unfortunately, the time came when she could no longer cope on her own, especially being on the Isle Of Wight. Due to my own health issues, I was unable to care for her myself, so I wanted somewhere for her that I felt comfortable
with. Downs House felt like the right place straight away and, once mum settled in, she was very happy there for over 5 years.
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Review from Carol S (Daughter of Resident) published on 19 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Downs House Care Home in November 2019, aged 99. She settled in very easily thanks to the kindness of the staff who welcomed her into their family. She enjoyed two Christmases and her 100th birthday there with great celebrations. She was well cared for - her clothes were always
clean and her lovely garden room was comfortable and clean. She enjoyed having baths again and the companionship in the dining room. We could not have found a better place for her.
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Review from Adrian C T (Friend of Resident) published on 2 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The best in that zone. Everything is great the staff are much better trained every day! the carers seem to be working with more attention with everything they need and, the food they eat is very good! The position of the care home is very good, ambient nature good air!
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Review from Gloria B (Sister of Resident) published on 23 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
A super caring environment, lovely home, caring staff predominantly, clean, good food what else can I say. In her last days, the caring was superb.
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Review from P A (Resident) published on 29 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very happy house. The carers are very kind to everyone and always on hand to help if necessary. The rooms are very nice and the food portion sizes with lovely views.
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Review from B P (Resident) published on 29 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think Downs House is a very good place to live. The staff are very kind and helpful and I enjoy the activities we have. I would recommend it to anyone.
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Review from E J (Resident) published on 29 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been here for two months and all the staff have been very welcoming. The room is spacious and kept clean and tidy. The food is excellent, especially the deserts. I am well looked after and all the staff are very helpful and caring. Nothing is too much trouble for them and my comfort is important
to them. The night staff are equally attentive, it is a lovely location and I am very happy here.
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Review from A B (Resident) published on 3 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The company and care and staff wonderful.
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Review from K D (Friend of Resident) published on 19 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My neighbour moved into Downs House last month after several falls at home, we looked at several homes but found Downs House to be the most welcoming and our preferred choice. The manager was very supportive during our visit and spent a great deal of time answering our questions. Since moving in we
have found the whole team to have the same attitude, nothing is too much trouble. The home is clean and well presented with a lot of activities going on. My neighbour is the happiest I have seen her in a long time, this is thanks to the team at Downs House. This is truly a wonderful home that I would recommend.
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Review from G H (Granddaughter of Resident) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Downs House is an exceptional home. My grandmother has really settled in. She has gone from living at home alone to living with a lovely group of people, she has made new friends with both residents and staff. She is a new person thanks to the care and support of the staff at Downs House. We are even
able to stop and have lunch with her. The home is beautiful and the staff are amazing.
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Review from H P (Resident) published on 22 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy being at Downs House. Staff very friendly and caring. Food good.
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Review from E B (Resident) assisted by family/friend published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy at Downs House.
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Review from G M (Resident) published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy to be a resident at Downs House. The food is good and we are looked after. The activities are good. Also security.
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Review from J A (Resident) published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with being a resident at Downs House. Food is brilliant. Activities are brilliant.
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Review from C J (Resident) published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy, very happy.
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Review from Joyce M (Resident) assisted by family/friend published on 8 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very kind and there is plenty of feed and it is very good, I liked the home cooked food. The staff encourage me to do as much for myself as I can and always tell me to ring the bell if I need help.


The laundry comes back clean and the bed is comfortable in my room. I like the view from

my room. I have poor vision but I can make out the shapes and colours. It is mostly trees I can see.
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Current Review Score: 9.7 (9.690)

Overview of Review Score

The Review Score of 9.7 (9.690) out of 10 for Downs House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.690 for Downs House is calculated as follows: ( (151 Excellents x 5) + (58 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 213 Ratings = 4.69
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Downs House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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