
My brother was very happy enjoying the varied range of entertainment and activitiesH H(Sister of Resident/Service User)

The staff are super loving, caring and fun, he gets involved with many weekly activitiesSorrel W(Granddaughter of Resident/Service User)

Just had the most amazing afternoon tea at Downs House to celebrate Mother's DayH A(Daughter of Resident/Service User)

My brother was very happy enjoying the varied range of entertainment and activitiesH H(Sister of Resident/Service User)

The staff are super loving, caring and fun, he gets involved with many weekly activitiesSorrel W(Granddaughter of Resident/Service User)

Just had the most amazing afternoon tea at Downs House to celebrate Mother's DayH A(Daughter of Resident/Service User)

Downs House is situated amid beautiful Hampshire countryside, less than a mile from the thriving market town of Petersfield. It was established in 1976 and has been providing high quality care to the people of Petersfield and the surrounding villages ever since.
The accommodation consists of 46 tastefully appointed and fully furnished bedrooms. Residents can make use of the delightful public areas, which include a large lounge, sun lounge and orangery...
Care Provided by Downs House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 49 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Fees are dependant on the level of need and the location and facilities in of the room. (ensuite, wet room, ground floor)
Contact Downs House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Western Healthcare Ltd
- Private Owned
Person in charge
- Samantha Thorne (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2017
- Number of floors: 3
Room Information
- Single Rooms (43)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (43)
- Couples/Companion Rooms with ensuite Wet Room (3)
Visiting
- Visits are welcome anytime - although it is advisable to avoid lunch time between 11:30-13:30.
Parking
- Downs House has free parking onsite.
Downs House Reviews (60)
Downs House has a Review Score of 9.5 (9.497) out of 10, based on 18 reviews in the last 2 years.
Over all time Downs House has 60 reviews.
Happy being at Downs House. Staff very friendly and caring. Food good.
I am very happy at Downs House.
I am happy to be a resident at Downs House. The food is good and we are looked after. The activities are good. Also security.
Happy with being a resident at Downs House. Food is brilliant. Activities are brilliant.
Happy, very happy.
The staff are very kind and there is plenty of feed and it is very good, I liked the home cooked food. The staff encourage me to do as much for myself as I can and always tell me to ring the bell if I need help.
The laundry comes back clean and the bed is comfortable in my room. I like the view from my room. I have poor vision but I can make out the shapes and colours. It is mostly trees I can see.
My Mother has lived in Downs House since October 2015 and knew from the start it was the right decision. We came to Downs House on a friend's recommendation and we have not been disappointed. Mum has had excellent care from the start. The manager is wonderful and really 'leads' from the front and is extremely caring and can always answer any queries and concerns. I cannot recommend Downs House more highly!
A very well managed care home providing a good standard of compassionate assistance to all its residents. Respect is shown and appreciated by all the residents who live there. The friendly atmosphere is obvious as soon as you walk in the door.
We have always found Downs House to be a very happy and relaxed home, with caring staff, good rooms and food much improved in recent times, my Mum was very happy there.
The room and facilities at Downs House could not be bettered and after a two week totally flexible trial period he did not want to leave. The staff are hardworking and attentive. There are activities every day and twice a day. Families are encouraged to visit and to be involved. It could not be better and my father is very happy and at peace with himself.
Downs House struck me as being different from the moment I walked in the door. Very personal, friendly and more like a home than a care home. Although it has some of the normal issues - bad laundry service/average food, the important bits are first class ie. the residents are well looked after and the staff seem to really care. The home is run by a family and this shows in the feel the care home has.
My comments are influenced by 2 factors. 1) My mother is diabetic 2) she has moved to a home in Norfolk which is near my sister but seems superior to Downs House.
The care received from carers was good, with appropriate referral to health professionals, especially with her diabetes.
However the catering arrangements seemed unimaginative especially with regards to a diabetic diet. Choices were minimal - a disappointment where food intake is so important.
Dear Elizabeth, I am sorry that you felt that our service did not live up to our usual high standards in respect of the diabetic food provided for your mother. Our chefs always aim to provide wholesome nutritious food for all our clients whatever their dietary needs, including diabetic meals and...
It is hard to find the words to say how truly wonderful Downs House has been. A sign on the wall says 'The residents do not live in our workplace, we work in their home' and that couldn't be a truer statement of how things feel. It is genuinely like visiting Nana at home - the carers, management and owners all treat her (and us) like family. The food is freshly made (and very tasty too!) and there is no end of interesting activities. It was a very difficult decision to put Nana into a care home, but the choice of Downs House has taken away any worry. She is loved and cared for like a member of the family, and there is nothing more we could ask of the wonderful team here.
The home is owned by a family run company and all residents are made to feel part of that family. The Manager leads by example, demonstrating commitment, professionalism and compassion which is emulated by all staff we encountered, throughout cleaning, maintenance, kitchen and caring staff. The food is excellent with high nutritional value, attractively presented and no request is too much trouble. All this, together with a comprehensive, varied programme of activities mean I could not recommend this Care home enough.
When asked if they could do something for a resident, it seems to be too much trouble.
Rooms are not kept as clean as they should be.
En suite is not kept up to the best of appearances.
There should be a better system to get in, rather than have to wait outside in the cold and wet until a queue has built up. (Card access would be better.)
Perhaps more staff are required.
Dear BP, thank you for your review. I am sorry that after many happy years with us you felt that following the building of our new extension, the care we provided for your mother was not up to our usual standards. The home was always fully staffed, however, due to the exceptional demand for our...
Thankful to be accommodated at such short notice.
Staff friendly and cheerful and helpful.
Quite a joy - a bath! Taken and helped by a member of staff. A very pleasant change from my usual shower.
Appreciated the choice of meal in my room or dining room. I did try the dining room once but found the company at the table a little difficult.
Very pleasant communal sitting room with adequate room to enjoy my visitor, in comparative privacy.
My healthy, active 89-year-old mother had a fall, broke her leg and the resulting hospitalisation brought on 3 strokes and onset vascular dementia. The manager and her team took a confused and upset old woman and helped her become much more the calm, warm and caring old lady that she is. Whilst she will never be the same, Downs House and their care and calm security have encouraged her to live back at home with visiting carers. Thank you.
Downs House has cared for my husband for more than 6 years. He is well cared for, he has many health problems and needs a lot of understanding and caring. The staff are always there for him and his family. We have to trust Downs House to give him the care and help he requires every night and day.
The staff at Downs House are so lovely from the manager to all the staff. They have treated Mum with such dignity and been kind and caring. When Mum has been ill they are wonderful popping in and out all day checking on her, nothing seems to much trouble. The food is tasty and she can have the amount she wants and ask for extra if she wants it. I know we are paying for this but the home staff have been so kind and helped make a very difficult situation a lot easier not just for mum but for me also. She has been here for a eighteen months now.
My mother came for one-week respite care whilst I went on holiday. Standard of care excellent and staff superb. All very willing to do all they could to ensure all her needs were met and all was done to make sure she had a very happy and comfortable stay. Staff all very kind and thoughtful nothing too much trouble. I would highly recommend.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 October 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Downs House.
There are no upcoming events for Downs House.
Awards / Recognitions (1)
- 16 Jul 2018Recipient: Downs House
Accreditations
There are no accreditations posted yet for Downs House.
Meet the Team (0)
There are no Team Members posted yet.
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