Downs House

Reservoir Lane, Petersfield GU32 2HX
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9.7 54 Reviews
  • Downs House, Petersfield
Downs House is situated amid beautiful Hampshire countryside, less than a mile from the thriving market town of Petersfield. It was established in 1976 and has been providing high quality care to the people of Petersfield and the surrounding villages ever since.

The accommodation consists of 46 tastefully appointed and fully furnished bedrooms. Residents can make use of the delightful public areas, which include a large lounge, sun lounge and orangery which open onto a lovely landscaped gardens, there is wheelchair access throughout the home and gardens.

At Downs House carers pride themselves on the exceptional levels of personalised care they offer, looking at the needs of the individual and providing stimulating physical and mental activities, fresh, nutritious and tasty home-cooked meals, outings, theatre trips, musical events, art, crafts and many more.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1600
  • Self-Funded Residential Dementia Care: £1200 – £1600
  • RESPITE Self-Funded Residential Care: £1350 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1600

Fees are dependant on the level of need and the location and facilities in of the room. (ensuite, wet room, ground floor)

These prices are only a guideline, please contact Downs House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Latasha Jarrett (Manager)

Local Authority / Social Services

Admission Criteria

  • Over 65
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (43)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Visits are welcome anytime - although it is advisable to avoid lunch time between 11:30-13:30.

Parking

  • Downs House has free parking onsite.

Downs House Reviews (54)

9.7

Downs House has a Review Score of 9.7 (9.690) out of 10, based on 18 reviews in the last 2 years.
Over all time Downs House has 54 reviews.

Overall Experience
  • 41
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Date Published
  • 54
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Reviewer Connection to Downs House
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Total of 54, showing 41-54
Review from Penny C (Daughter of Resident) published on 7 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother has lived in Downs House since October 2015 and knew from the start it was the right decision. We came to Downs House on a friend's recommendation and we have not been disappointed. Mum has had excellent care from the start. The manager is wonderful and really 'leads' from the front and is
extremely caring and can always answer any queries and concerns. I cannot recommend Downs House more highly!
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Review from J H (Son of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very well managed care home providing a good standard of compassionate assistance to all its residents. Respect is shown and appreciated by all the residents who live there. The friendly atmosphere is obvious as soon as you walk in the door.
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Review from Tony W (Son of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always found Downs House to be a very happy and relaxed home, with caring staff, good rooms and food much improved in recent times, my Mum was very happy there.
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Review from Clive E (Son of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father maintained his independence into his 99th year. But relying on others for his shopping and cleaning. However, with a tendency to fall and accidents in the kitchen full-time care became the only option.
The room and facilities at Downs House could not be bettered and after a two week totally
flexible trial period he did not want to leave. The staff are hardworking and attentive. There are activities every day and twice a day. Families are encouraged to visit and to be involved. It could not be better and my father is very happy and at peace with himself.
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Review from Annie C (Daughter of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Downs House struck me as being different from the moment I walked in the door. Very personal, friendly and more like a home than a care home. Although it has some of the normal issues - bad laundry service/average food, the important bits are first class ie. the residents are well looked after and
the staff seem to really care. The home is run by a family and this shows in the feel the care home has.
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Review from Elisabeth M (Daughter of Resident) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My comments are influenced by 2 factors. 1) My mother is diabetic 2) she has moved to a home in Norfolk which is near my sister but seems superior to Downs House.


The care received from carers was good, with appropriate referral to health professionals, especially with her diabetes.


However the

catering arrangements seemed unimaginative especially with regards to a diabetic diet. Choices were minimal - a disappointment where food intake is so important.
Reply from Paul Rogers, Managing Director at Downs House

Dear Elizabeth, I am sorry that you felt that our service did not live up to our usual high standards in respect of the diabetic food provided for your mother. Our chefs always aim to provide wholesome nutritious food for all our clients whatever their dietary needs, including diabetic meals and desserts and even homemade diabetic cakes. We will take this opportunity to review our provision and see if it can be further improved.

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Review from Katie F (Granddaughter of Resident) published on 14 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is hard to find the words to say how truly wonderful Downs House has been. A sign on the wall says 'The residents do not live in our workplace, we work in their home' and that couldn't be a truer statement of how things feel. It is genuinely like visiting Nana at home - the carers, management and
owners all treat her (and us) like family. The food is freshly made (and very tasty too!) and there is no end of interesting activities. It was a very difficult decision to put Nana into a care home, but the choice of Downs House has taken away any worry. She is loved and cared for like a member of the family, and there is nothing more we could ask of the wonderful team here.
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Review from Bridget M (Daughter of Resident) published on 13 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Like all families we were concerned about putting our beloved Mum, suffering from dementia, in a care home at the aged of 87 but we shouldn't have worried because we were so blessed when she moved into Downs House in Petersfield. We could not have wished for a more wonderful group of people to care
for her and us. She was warmly welcomed and constantly reassured from the first moment she arrived. All staff show genuine care, patience and affection for their residents.
The home is owned by a family run company and all residents are made to feel part of that family. The Manager leads by example, demonstrating commitment, professionalism and compassion which is emulated by all staff we encountered, throughout cleaning, maintenance, kitchen and caring staff. The food is excellent with high nutritional value, attractively presented and no request is too much trouble. All this, together with a comprehensive, varied programme of activities mean I could not recommend this Care home enough.
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Review from B P (Son of Resident) published on 21 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since an extra 12 rooms have been added to this home, there seems to be less staff.
When asked if they could do something for a resident, it seems to be too much trouble.
Rooms are not kept as clean as they should be.
En suite is not kept up to the best of appearances.
There should be a better system
to get in, rather than have to wait outside in the cold and wet until a queue has built up. (Card access would be better.)
Perhaps more staff are required.
Reply from Paul Rogers, Managing Director at Downs House

Dear BP, thank you for your review. I am sorry that after many happy years with us you felt that following the building of our new extension, the care we provided for your mother was not up to our usual standards. The home was always fully staffed, however, due to the exceptional demand for our new rooms, there was a degree of disruption at that time, for which I apologise. You will be pleased to know that we are now in advanced discussions with a door control supplier and hope to provide entry fobs to vetted family members soon.

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Review from M W (Resident) published on 13 April 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Small room but adequate facilities.
Thankful to be accommodated at such short notice.
Staff friendly and cheerful and helpful.
Quite a joy - a bath! Taken and helped by a member of staff. A very pleasant change from my usual shower.
Appreciated the choice of meal in my room or dining room. I did
try the dining room once but found the company at the table a little difficult.
Very pleasant communal sitting room with adequate room to enjoy my visitor, in comparative privacy.
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Review from M T (Son of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My healthy, active 89-year-old mother had a fall, broke her leg and the resulting hospitalisation brought on 3 strokes and onset vascular dementia. The manager and her team took a confused and upset old woman and helped her become much more the calm, warm and caring old lady that she is. Whilst she
will never be the same, Downs House and their care and calm security have encouraged her to live back at home with visiting carers. Thank you.
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Review from M H (Wife of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Downs House has cared for my husband for more than 6 years. He is well cared for, he has many health problems and needs a lot of understanding and caring. The staff are always there for him and his family. We have to trust Downs House to give him the care and help he requires every night and day.
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Review from E C (Daughter of Resident) assisted by family/friend published on 18 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Downs House are so lovely from the manager to all the staff. They have treated Mum with such dignity and been kind and caring. When Mum has been ill they are wonderful popping in and out all day checking on her, nothing seems to much trouble. The food is tasty and she can have the amount
she wants and ask for extra if she wants it. I know we are paying for this but the home staff have been so kind and helped make a very difficult situation a lot easier not just for mum but for me also. She has been here for a eighteen months now.
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Review from Linda F (Daughter of Resident) published on 4 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came for one-week respite care whilst I went on holiday. Standard of care excellent and staff superb. All very willing to do all they could to ensure all her needs were met and all was done to make sure she had a very happy and comfortable stay. Staff all very kind and thoughtful nothing too
much trouble. I would highly recommend.
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Current Review Score: 9.7 (9.690)

Overview of Review Score

The Review Score of 9.7 (9.690) out of 10 for Downs House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.690 for Downs House is calculated as follows: ( (151 Excellents x 5) + (58 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 213 Ratings = 4.69
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Downs House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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