Care Homes Owned by Extrafriend Ltd

I have been visiting Glendale since the 1990's for my grandmother then mother and currently my father. It feels like home and everyone is very caring and friendly. The place is well kept and clean and the food is excellent - especially Sunday roast! The residents are very well entertained with a weekly programme of events. I feel very happy to know that my father is very well cared for and is happy.

Mum has been at The Willows for just over a year and I can honestly say that I can't think of a better place for her to be, she is cared for by a team of highly dedicated carers and a management team who run the home with their hearts in making it home from home for the residents. There was always concern about where mum would settle when I could no longer cope with looking after her in her own home but mum settled straight away. It was such a relief. I have not regretted my choice of home for her.

As a family, we can't speak too highly of Glendale and express our gratitude to the staff, residents and management.

Back in March my mother celebrated her 90th birthday, the willows staff put on a Cornish themed party.

Thank you for going above and beyond, for the little acts of kindness that mattered so much, and for creating such a nurturing environment. We will always be grateful for the love and professionalism you showed her every day

Choosing a care home can be a daunting task and we were very fortunate to find The Willows close to home. We did look at a few homes and some looked like the bees knees like an upmarket hotel. However, what they lacked was what The Willows had in abundance, lovely caring staff and a lovely homely atmosphere. My mother-in-law was with them for about 18 months and I believe she was genuinely happy and content in her time there. Looking after people with dementia is no mean feat and I have nothing but total admiration for Teresa and her team. You could pop in anytime and you would find the same thing, dedicated staff giving their all, caring for the residents, organising activities etc. For the last few months she was bed-bound and the constant love and care she was shown during that time was simply exceptional and we will always be really grateful- I can't recommend them enough .

The manager and staff have once again organised their wonderful Annual Garden Party for residents, family and friends. The food and drinks were generous, the BBQ excellent, as were the singers who entertained us throughout the afternoon. Tributes were paid to past and current members of staff, allowing us to show our appreciation for everything they do for our loved ones. Staff continued their attentive care, making sure that residents were well fed, hydrated, had sun hats and sun cream, making the most of the window of sunshine, on a day when the weather forecast was for rain. It was great to see residents singing along to well known numbers, with staff and guests dancing too. A great family celebration which epitomises the ethos of Glendale Lodge. All hands to the deck returning residents, furniture and food indoors as storm clouds gathered. A fantastic event!

Another amazing summer social event for our families, I honestly can't say enough wonderful things about the staff and the home overall. My mum is so loved and well cared for. Her room is spotless, her clothes well looked after, and everything she could possibly want is provided. The programme of events put on by the activities coordinator is varied and stimulating. Registered Manager and her team are faultless. Thank you, all of you.

My Nan has been in Glendale or (GD) as our family refer to it since April 2024. All I can say is that life at GD is absolutely amazing, the staff are superb, every little detail is thought of to make life comfortable for residents. As a family it was a big decision to support Nan with her move however, from day one it has been excellent. The staff are all approachable and fun, they are always happy to discuss any suggestions and implement them without delay. As a family we always feel welcome, it feels like we are going to 'Nans House' with tea and biscuits always available and staff and residents to chat with. The atmosphere there is always upbeat, you can hear people laughing which Nan finds really comforting. Nan is always saying how good to food is! I can vouch for this as family members can book in for lunch (for a minimal fee) and enjoy lunch together! The activities and entertainment are fun, bingo, board games, arts and crafts to name a few. Well done team GD"

There are not enough superlatives to describe what a WONDERFUL place Glendale Lodge is. As soon as you cross the threshold, you are immediately struck by the uplifting, happy atmosphere. You can tell how much the lovely staff genuinely care, for both residents and their visitors alike and nothing is too much trouble. The whole place is absolutely spotless and the food that is prepared for residents is home cooked to perfection and always looks very appetising. It is SO reassuring to know that your loved ones are in such kind, safe and capable hands and I am so grateful for the TLC the staff there bestow, they are all ABSOLUTE angels and Glendale Lodge are very lucky to have them in their employ

I really enjoy living at The Willows. The staff are excellent and most helpful, and enjoy a joke! The food is excellent too - with all the right ingredients and plenty of it. I couldn't be more contented. Many thanks!

I viewed many care homes, but on finding the Willows I realised instantly that it would be perfect to fit the needs of my stepmum. The occupancy is small being only 24, making it very personal to each resident. The warmth from all the staff was clear to see. Nothing is ever too much when help is required. Activities take place every day, residents are encouraged to join in which they happily do. Birthdays and special occasions are also celebrated.

The staff at The Willows are what makes the home as they are so friendly, approachable and incredibly genuinely caring people. My mum often comments that she feels lucky to have such lovely staff around her which makes her feel safe and cared for. A range of age-appropriate activities are offered such as chairobics, flower arranging and arts and crafts should residents choose to participate. The home itself is very welcoming and the garden is kept beautifully. We can't recommend The Willows highly enough for anyone looking for a cosy, welcoming, friendly and safe environment for their loved one.

She has a comfortable room with views of the gardens. The food is good, she eats well and has maintained a good weight despite her illness. She is also kept stimulated by the activities provided. Relatives are welcome to join in regularly with special social events.

Mum has been at The Willows for three years and she has had her care needs looked after in such a professional and caring way. As she has dementia the transition was confusing for her at first but she has settled in so well that she is happier and more content than when she was living at home. The atmosphere is always friendly and welcoming. The staff are so helpful and patient and the home and gardens are kept immaculately. It's highly recommended.

Staff work hard to ensure that my grandmother's individual needs are met with a personalised approach. They are approachable and responsive and encourage her to participate in the activities offered. They ensure safe, high-quality care is provided and communicate with me as the family member. We recently enjoyed the summer BBQ! Thanks all.