Abbeyfield Wey Valley Society Ltd in Berkshire | 1 Care Home

Review of
Maitland House
from M H (Daughter of Resident) published on 23 June 2025

Submitted via Website • Report

Overall Experience

When mum became suddenly unwell, the carer looking after her that morning was kind, caring and attentive. This incident has prompted this review. They promptly called an ambulance & notified us what was happening.

Reply from Iain Looms, Marketing Manager at Maitland House

We are so pleased to hear that you felt our team managed your mum's illness in a caring, attentive manager. At these difficult times, communication with the loved ones' is so important and it is good to see that you were kept involved throughout.Thank you for taking the time to send your review and we wish you all the very best.

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Review of
Maitland House
from Peter R (Power of Attorney of Resident) published on 23 June 2025

Submitted via Website • Report

Overall Experience

my friend has been a resident at Maitland House for over four years. In that time the staffing has improved with fewer agency staff and staff and management that are friendly and helpful. If I have a concern it is that the staffing ratio is fine for those residents that can (and are willing) to get

to the lounge to join in with other residents but for those who stay in their rooms do not have much companionship from the staff.

Reply from Tracy Frampton, Registered Manager at Maitland House

Thank you for taking the time to review our home - our team will be very pleased to read your kind words.Although our home is extremely social, there are residents who prefer their own company on occasions. Our activities teams build this into their daily schedule and have a programme of one-to-one activities, where they go into residents' rooms and spend personalised quality time with the individual. Our care teams then pop in regularly throughout the day to ensure each and every resident has everything they need and residents are always gently encouraged to come down and socialise whenever possible. As a charity we also have a wonderful team of volunteers who visit Maitland House - they too tend to spend a lot of one-to-one time with residents in their rooms.Thanks again and best wishes from all at Maitland House

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Review of
Maitland House
from J S (Wife of Resident) published on 16 June 2025

Submitted via Website • Report

Overall Experience

Overall we are very happy with the care my husband receives. He has settled in very well and is happy with the carers and the surroundings and this therefore allows us to feel confident that he is in the right place. He is happy with his room and that he has an en-suite. He loves his cups of tea and

appreciates the staff always providing this for him.

Reply from Iain Looms, Marketing Manager at Maitland House

Thank you for your kind words - it is lovely to hear that your husband is settling very well at Maitland House - it is a real pleasure to have him as part of our community and our team will be so pleased to read your review.Best wishes from all of us at Maitland House and the Abbeyfield Wey Valley Society.

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Review of
Maitland House
from Clare S (Daughter of Resident) published on 16 June 2025

Submitted via Website • Report

Overall Experience

Maitland House provides a very safe and caring environment for my mother. As they are a not for profit organisation the fees are used directly for staffing and facilities, with no need to return profits to shareholders and this is apparent throughout the home. Staffing levels are generally very good

and the team is polite, caring and focussed on the needs of the residents. Her room and the communal areas are very clean and the laundry service does a great job of ensuring the right clothes are returned to each resident. Before arriving at the home my mother was falling regularly and didn't feel safe in her home, despite the care we put in place. She has been at Maitland House for 2 years and they have managed her safety incredibly well. Medical attention is provided regularly and any issues responded to promptly. The activity manager works hard to provide a range of activities for residents and there is a wonderful garden.

Reply from Iain Looms, Marketing Manager at Maitland House

Thank you so much for taking the time to share your experience of Maitland House. Residents' safety and wellbeing are at the forefront of everything we do at the home, so the whole team will be very pleased to read that you feel your mother is happily settled in a safe and caring environment.It is a pleasure having her as part of our community.Best wishes from all at Maitland House and the Abbeyfield Wey Valley Society

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Review of
Maitland House
from Sandie D (Sister-in-law of Resident) published on 16 June 2025

Submitted via Website • Report

Overall Experience

Our brother-in-law has been living at Mailand House for over a year now & we are aware of his health and confidence improving over this time. When visiting him, my husband & I find every member of staff friendly, informative, helpful and clearly, they have spent some time getting to know our relative.

We have every confidence that he is being well cared for in every way. He seems very content in his new environment, he is happy with his room & its facilities plus he enjoys the food. Given that he went into this facility very reluctantly, we are delighted that he has become content to be a permanent resident. I'm sure that the staff at Maitland House will do everything in their power to maintain this. I wouldn't hesitate to recommend this Care Home to others.

Reply from Iain Looms, Marketing Manager at Maitland House

Thank you so much for taking the time to review Maitland House - it is wonderful to see your brother-in-law improving is conference and health as he settles in to his new home.Person centred care is vital to the wellbeing of each of our residents, and our dedicated team at Maitland will be so pleased, not only to read to read your kind words, but to hear how well your brother-in-law is progressing!Best wishes from all at Maitland House

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Review of
Maitland House
from I E (Son of Resident) published on 3 June 2025

Submitted via Website • Report

Overall Experience

My mum spent 2 weeks in Maitland House for respite care and during that time the staff and the whole caregiver team extended the warmest of welcomes to us and my mum, they were attentive, caring, empathetic, understanding, kind, friendly, experienced & knowledgeable. We cannot speak more highly of the

attention to detail all the staff adhered to.

My Mum enjoyed her stay at Maitland House and is looking forward to spending more time there in future (subject to availability) to catch up with fellow residents and all the staff.

Thanks again much appreciated to all at Maitland House.

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Review of
Maitland House
from Robert C (Son-in-law of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

I would like to pass on my thanks and gratitude to the manager and team, especially the chef for the excellent perfectly cooked turkey and meal in general. Last year's meal was very good though this year's was certainly superior. The care workers had also been roped in and they also went that extra

mile. As a son-in-law of one of your residents at Maitland House, I have been delighted by the choice of home's my wife had made for her step-father.
Well done to all, I do hope that the whole team gets to see my grateful thanks for a great time at today's lunch.

Reply from Iain Looms, AWVS Central Office at Maitland House

Thanks do much for taking the time to share your positive experience of our home. The whole team will be so pleased to read your kind comments.Best wishes form all at Maitland House and Abbeyfield Wey Valley Society.

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Review of
Maitland House
from L T (Niece of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience

My Aunt has lived at Maitland House since 2019 until she passed away recently. She especially loved the garden. She was very happy at Maitland House. The staff have always been very kind, courteous and professional. They have provided an excellent standard of care. I would not hesitate to recommend

Maitland House.

Reply from Iain Looms, AWVS Central Office at Maitland House

Thank you so much for taking the time to pass on your kind comments - we were so pleased to have had your aunt as part of our community for many years and she is certainly missed. Our team will however be really pleased to hear that you felt that they looked after her so well whilst she was with us, so thank you again for passing on your comments. With best wishes from all at Maitland House.

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Review of
Maitland House
from Gillian W (Respite Resident) published on 15 April 2024

Submitted via Website • Report

Overall Experience

I spent 2 weeks respite at Maitland House. I was looked after with kindness and understanding and the other residents were welcoming and friendly. I would recommend Abbeyfield unhesitatingly as a care home where care and kindness come first.

Reply from Iain Looms, AWVS Central Office at Maitland House

Thank you for passing on your kind comments and we are pleased you enjoyed your time with us. All the very best from everyone at Maitland House.

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Review of
Maitland House
from Lindsey W (Father of Resident) published on 26 May 2023

Submitted via Website • Report

Overall Experience

Dad came to you in March 2023, and from day one, Dad has been made to feel very welcome.
My sister and I have found the team at Maitland House to be very friendly, from management to all the carers. After we come away from visiting Dad, we both know he is in safe hands with your team until our next

visit.
Maitland management and staff keep up the good work.

Reply from Iain Looms, AWVS Central Office at Maitland House

We really appreciate your kind words - it is lovely to hear you are comfortable with the knowledge that your Dad is happy and safe with us. It is a pleasure having him as part of our Maitland community.
Best wishes from Tracy and all the team at Maitland House.

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Review of
Maitland House
from Michael T (Son of Resident) published on 21 February 2023

Submitted via Website • Report

Overall Experience

Since my dad became a resident at Maitland House Care Home in the summer of 2022, we have been impressed with the professionalism and level of care provided. He often referred to the accommodation and surroundings being likened to a hotel and he loved the place and the people, both staff and residents.

The staff attended to his every need, always polite and courteous. In the last few weeks of my father's life, the staff at Maitland House went above and beyond our expectations. They supported both my father and our family in this most difficult of times.

Reply from Iain Looms, Central Office at Maitland House

Thank you for taking the time to pass on your kind review. It was a pleasure having your dad as part of our community and the team will be so pleased to hear they were able to help and support you all during this period.
Best wishes from everyone at Maitland House.

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Review of
Maitland House
from Craig S (Son of Resident) published on 1 December 2022

Submitted via Website • Report

Overall Experience

My mother has been under the care of Maitland House now for just over a year and we have seen a marked improvement in her health, confidence and well-being during this time. She enjoys the relaxed and safe environment provided by the staff, engages with activities that are run and now eats more than

she used to which is great to see. The room facilities are perfect for her and she often looks forward to spending time with other residents playing scrabble and other board games. Moving forward we hope to continue to see the high standards being kept and would highly recommend this facility, the staff are great!

Reply from Iain Looms, AWVS Head Office at Maitland House

It's great to hear that our team are helping your mum get the most out of her life at the home. The confidence and well-being of our residents are so important to the dedicated teams that care for them. They will be extremely pleased to read your kind comments and hear that your mum is happy in their care - thanks for taking the time to share them.
All at AWVS.

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Review of
Maitland House
from Ruth F (Daughter of Resident) published on 30 November 2022

Submitted via Website • Report

Overall Experience

Since my dad entered Maitland House in June 2022 the staff have been exemplary in their care for him. We have been satisfied with every aspect and we feel at peace that he is in the care of people who are capable, kind, attentive and respectful of his wishes. The family visit him 3-4 times weekly and

friends are also regular in their visits. The managerial staff and carers alike have been helpful to us and kept us informed at every stage. Under their excellent care, my dad has improved, especially in his mobility and continence and this is in no small part due to the gentle but persistent encouragement of the carers. The home has a lovely comfortable feel about it, it is always clean and never smells unpleasant. We are so grateful that Dad is somewhere where he is safe, people are looking after him and it is somewhere we like to visit!

Reply from Iain Looms, Marketing Manager at Maitland House

Thanks very much for your kind words - the manager and her team at Maitland House will be so pleased to read that, not only your dad is enjoying his home, but also that the whole family feels so welcome when they visit and receive the ongoing support and advice needed.

Best wishes. All at AVWS

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Review of
Maitland House
from Phil H (Son of Resident) published on 29 November 2022

Submitted via Website • Report

Overall Experience

I would like to see the residents given more stimulation, not just in the form of activities arranged but also more time spent just talking to residents and encouraging them to talk to other residents. Currently at Maitland House in communal areas, residents sit without talking and as a result, many

fall asleep.
Maitland House still maintains strict mask wearing for visitors and exclusion for taking tea with their relatives. Although I appreciate that this is to protect residents from infection, other care homes have now relaxed this policy, suggesting it comes from government guidelines and not regulations. I believe this now needs to be reviewed. A less rigid policy in face mask wearing helps the residents to join in conversations as they can hear easier and having tea together makes for a more social visit.

Reply from Iain Looms, AVWS Central Office at Maitland House

Thank you for taking the time to pass on your comments. We have recently had a successful recruitment drive to increase the number of volunteers we have. Our volunteers spend some time in the home sharing stories, joining activities, and generally helping create a stimulating and social environment.
During COVID, volunteers were not able to attend homes so are certainly enjoying having them back!
Regarding the wearing of face masks – We are constantly reviewing the guidance and conducting regular risk assessments. We felt that with the restricted testing in the community, and the recent spikes in infections heading into the Autumn /winter period, it would be best to air on the side of caution for the time being. This is under review and we will certainly be looking to ease the wearing of face masks for visitors as soon as external factors deem it safe enough to do so.

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Review of
Maitland House
from Chris P (Friend of Resident) published on 4 December 2020

Submitted via Website • Report

Overall Experience

The Church has organised "songs of praise" on a monthly basis for many years at Abbeyfield and it's a joy to see the residents singing traditional hymns and enjoying a thought-provoking talk. On average 12 to 15 residents join us every month and we have had to move to the dining room from the lounge

as numbers increase, we are grateful to the staff and to the activities organiser who are so helpful in bringing the residents to our meetings, we look forward to starting our time together again when circumstances allow.

Reply from Suzanne Brammer, Digital Marketing Officer at Maitland House

Thank you for taking the time to leave such a positive review, it is very much appreciated.

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Review of
Maitland House
from A J (Daughter of Resident) published on 30 January 2020

Submitted via Postal Card • Report

Overall Experience

My mother lived at Abbeyfield House for about 18 months and once said to me "I never though I would be so well cared for". It is a real home for home with a stable group of staff who genuinely show affection and care for the residents. A variety of interesting activities are provided and birthday and

festivals are celebrated, with a birthday and Christmas present from the staff. It is a community that the family feel part of and are involved. Mum had a good keyworker but sometimes, channels of communication were unclear to me.

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Review of
Maitland House
from K C (Son of Resident) published on 22 October 2019

Submitted via Postal Card • Report

Overall Experience

My mother has been here for 1 year. Every time I have come to see her I am struck by the kindness, friendliness and happy disposition of all the staff here. My mum is very settled and happy here, because of the way she is looked after. If I was ever in the situation of having to go into a care home

I would happily choose this one.

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Care Home Owned by Abbeyfield Wey Valley Society Ltd in Berkshire

Abbeyfield Wey Valley Society Ltd Locations in Berkshire (1)

Abbeyfield Wey Valley Society Ltd Reviews in Berkshire (17)

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