Care Home Owned by Abbeyfield Wey Valley Society Ltd in Berkshire

though, rallied around offered us drinks, providing a suitable chair for my father-in-law to sit and took our meat order for the Barbecue, told us where to help ourselves to salads and provided a side table to hold our drinks etc.
The afternoon was great fun especially with the entertainment - a singer - who new his stuff and was a dab hand with his violin as well. The food as was good, the service help impeccable especially the little jug of cream to make chocolate cake dessert which my father-in-law and I especially enjoyed and moreover the second slice! A great time! Thanks all.

to the lounge to join in with other residents but for those who stay in their rooms do not have much companionship from the staff.

appreciates the staff always providing this for him.

and the team is polite, caring and focussed on the needs of the residents. Her room and the communal areas are very clean and the laundry service does a great job of ensuring the right clothes are returned to each resident. Before arriving at the home my mother was falling regularly and didn't feel safe in her home, despite the care we put in place. She has been at Maitland House for 2 years and they have managed her safety incredibly well. Medical attention is provided regularly and any issues responded to promptly. The activity manager works hard to provide a range of activities for residents and there is a wonderful garden.

We have every confidence that he is being well cared for in every way. He seems very content in his new environment, he is happy with his room & its facilities plus he enjoys the food. Given that he went into this facility very reluctantly, we are delighted that he has become content to be a permanent resident. I'm sure that the staff at Maitland House will do everything in their power to maintain this. I wouldn't hesitate to recommend this Care Home to others.

attention to detail all the staff adhered to.

My Mum enjoyed her stay at Maitland House and is looking forward to spending more time there in future (subject to availability) to catch up with fellow residents and all the staff.

Thanks again much appreciated to all at Maitland House.

Maitland House.

visit.
Maitland management and staff keep up the good work.

The staff attended to his every need, always polite and courteous. In the last few weeks of my father's life, the staff at Maitland House went above and beyond our expectations. They supported both my father and our family in this most difficult of times.

she used to which is great to see. The room facilities are perfect for her and she often looks forward to spending time with other residents playing scrabble and other board games. Moving forward we hope to continue to see the high standards being kept and would highly recommend this facility, the staff are great!

friends are also regular in their visits. The managerial staff and carers alike have been helpful to us and kept us informed at every stage. Under their excellent care, my dad has improved, especially in his mobility and continence and this is in no small part due to the gentle but persistent encouragement of the carers. The home has a lovely comfortable feel about it, it is always clean and never smells unpleasant. We are so grateful that Dad is somewhere where he is safe, people are looking after him and it is somewhere we like to visit!

fall asleep.
Maitland House still maintains strict mask wearing for visitors and exclusion for taking tea with their relatives. Although I appreciate that this is to protect residents from infection, other care homes have now relaxed this policy, suggesting it comes from government guidelines and not regulations. I believe this now needs to be reviewed. A less rigid policy in face mask wearing helps the residents to join in conversations as they can hear easier and having tea together makes for a more social visit.

as numbers increase, we are grateful to the staff and to the activities organiser who are so helpful in bringing the residents to our meetings, we look forward to starting our time together again when circumstances allow.

festivals are celebrated, with a birthday and Christmas present from the staff. It is a community that the family feel part of and are involved. Mum had a good keyworker but sometimes, channels of communication were unclear to me.

I would happily choose this one.