Care Homes Owned by Abbeyfield Wey Valley Society Ltd in Surrey

From my own perspective the management team and staff have, and continue to be, excellent; nothing is too much trouble and the care provided is clearly outstanding. I have been made to feel welcome during every visit, am always met with a cheerful smile and am given real time to discuss issues as and when it becomes necessary. I feel that my step-grandmother is an important and loved member of the Hatch Mill family and not simply a 'resident'. I could not praise the Hatch Mill team more highly; a difficult time for my step-grandmother and our family has been made easier and the caring and loving environment is so reassuring for us all.

Just wanted to record how well your staff have looked after my Mum after her recent short hospital stay. The care and concern everyone showed welcoming her back was so reassuring to both of us. Many thanks to everyone for taking such good care.

The staff and management have my everlasting thanks as my aunt had all but given up but is thriving again at Ridgeway Court.

She has many visitors including myself and the place makes them very welcome. It is a home from home for my little granddaughter.

We have been very impressed with the level of care that our mother has received at Hatchmill. The staff are attentive & genuinely care about every resident. Alot of thought goes into the weekly activity programme promoting a stimulating environment for all levels of cognitive ability. The home is always clean, light & welcoming. The beautiful well tended garden is enjoyed by all. We cannot thank the management & staff enough for all their efforts.

My mother has been very happy at Nower House since she moved in permanently at the end of last year - all her friends and family have commented on how much better she is looking now that she has company and activities to stimulate her as well as the reassurance of knowing that staff are on hand to care for her. We liked the not-for-profit ethos and the friendliness / caring approach of the staff. Her room and the whole building are kept very clean and well maintained and she tells me that the food is excellent! Any minor niggles or issues have been quickly dealt with and the manager and other staff have all been very responsive. We are very pleased that we chose Nower House over other care homes that we viewed in the area. A big thank you to all the staff and volunteers!

The staff are genuinely considerate and respectful of my mother's personality, and they balance this well with her caring needs. They are also very friendly when dealing with my mother, which she appreciates very much.

Residents feel safe and well cared for.

Our mother is very well looked after and happy at Ridgway Court. The staff are all very friendly and caring. The outings are to interesting and varied places and try to cater to all tastes. The kitchen staff provide a good variety of meals, with plenty of choices.

My wife and I are Power of attourney for a cousin who has now been in the home for 3 plus years and we have full confidence in the care she has been given and our interaction with Abbeyfield has been first class.

My mother initially went to David Gresham House for respite care. She received such excellent care that she took the decision to stay permanently. We are all full of praise for the whole team, who are professional and caring, and always friendly and accommodating. My mother feels safe and supported and is treated with respect and compassion. There is a full and varied programme of events and outings to ensure residents are stimulated and entertained, and feedback is sought and encouraged. We are delighted with all aspects of David Gresham House and would highly recommend it.

Clean and welcoming. Staff always particularly friendly and helpful. Food is good and varied, and the cook happy to accommodate with any special wishes of the residents. There are many activities should residents want to participate. More outings would be good, they. seem to be quite infrequent.

I cannot recommend enough this carehome and would always be happy to share my views.

Lovely care home with lovely gardens that the staff take great pride in. My mother has been well looked after for a couple of years here. Good range of activities for those who choose to be involved. Parking is easy with good wheelchair access to the centre of Farnham. All the staff are very caring and professional. Never had any issues

Monthly reviews take place and they are helpful in dealing with any issues.

It is an amazing care home. As it is so small and the carers really get to know the residents it has a lovely family feel. My parents were there for 8 years and my mum still is. I know she is well looked after and safe and there are lots of outings and activities. I do think the communication can be poor sometimes and the diary not checked for medical appointments. Otherwise outstanding.

My mother feels loved, she loves her carers, she is happy and we are extremely grateful for this. It is also a huge accolade for Hatch Mill. Over and above that, she is so very well looked after, no effort is too much for the staff. Hatch Mill is run to genuinely help its residents, not for financial profit.

The first thing that strikes one about Nower House is the friendliness of the staff. They all knew my name from the first day and would use it even when passing in a corridor. They were alert to our every need, even before we thought of asking. Response times to the call buttons issued to all residents were remarkably swift, whether during the day or at night.

Next on everyone's praise list is the quality of the food, whether the full meal at lunch, the lighter, evening snack or the excellent, sometimes extraordinary homemade teacakes served midway through the afternoon.

I would have no hesitation in recommending Nower House to anyone looking for a friendly, beautiful home offering residential care in this part of the world.

What a fantastic Christmas party the staff at Nower House put on for the residents on Tuesday afternoon. The entertainment & buffet was great & the residents participated & looked so happy. The staff are so caring & enthusiastic, we couldn't wish for a better place for my father to stay. He has been living at Nower House for nearly 1 year & always seems cheerful, it is extremely comforting to know he is being looked after so well. Thankyou

It is a lovely place with lovely staff. It is very friendly and caring there. There are many lovely activities for residents, and a great selection of food. Very welcoming. Attractive building and very clean.