Care Homes Owned by Abbeyfield Wey Valley Society Ltd in Surrey

Thank you so much for taking time to share your kind words. We will pass these on to the team and they will be so pleased that both your father and yourself are happy with his care at our home. Best wishes from all at AWVS.

Thank you so much for this wonderful review. We are gratified that your Mother is settling well with us. We are aware the transition into care is a very stressful experience for the Resident and their loved ones and It is our pleasure to help in any way we can.

It's lovely to read your kind words and I will be sure to pass them on top the team, who as you know, pride themselves on the care and support they offer to their residents - All at Nower House will be so happy to read that your mother is so happy in her home.Thanks for taking the time to review us.

Thank you for your review - as a Society, we pride ourselves on the atmosphere within our homes, providing good care, good food and a stimulating day-to-day environment so the whole team at Nower House will be particularly pleased to read your kind words.

It is so nice to hear your mother is enjoying her home and gets to enjoy all the activities and outbound trips we offer along with enjoying our home cooked meals in the restaurant with the rest of our community.Thanks for taking the time to pass on your kind comments, the team will be so pleased to read them as they pride themselves on offering person-centred care in a stimulating environment.Best wishes from all at AWVS.

Thank you for your kind review - I'm pleased you feel our home is friendly and caring. It's so important to create the right atmosphere within a home and we are proud of the comments that come back complementing this.With regard to the parking - we have been doing a lot of work since taking over the home and are currently installing new shower rooms. The car park by the entrance on Coldharbour Lane should primarily be for guests so we will look into the parking arrangements and ensure tradespeople and other staff members are leaving plenty of space for visitors to park.Thanks again for taking the time to pass on your comments.

Thanks so much for taking the time to pass on your lovely comments - it is so nice to hear that your mother is happy with us and that she is enjoying the many trips and activities we provide. We pride ourselves on creating a vibrant community that both residents and their loved ones are integrally part of so the team will be particularly pleased to read your review.

Thank you very much for such a positive review.

Thank you for the kind review, it is a pleasure to look after your Mother and to make her feel safe and well cared for. Registered Manager

We can only thank you for giving us the opportunity to look after you during your stay and look forward to you joining us again.

Thank you so much for your kind and thoughtful words about Wey Valley House. It truly means a great deal to us to hear how happy your father is and how much you value the care and support he receives.Our team works with genuine dedication to create a welcoming, homely environment for all our residents, and it is heartening to know this is reflected in your experience. We're especially pleased that your father enjoys the vibrant atmosphere, the riverside views, and the many activities we offer - we know how important these moments of joy and connection are.Thank you also for highlighting our communication; keeping families informed and reassured is a vital part of the trust you place in us, and we take that responsibility very seriously.Your recommendation is sincerely appreciated by every member of our team, and we're so pleased to have your father as part of our Wey Valley family. the team.

Thank you so much for your kind and thoughtful words. It truly means a great deal to the whole team at Wey Valley to know that our efforts are felt and appreciated.We are deeply committed to creating a warm, welcoming environment that feels as much like home as possible, and it's heartening to hear that this has brought you reassurance. Knowing that your father feels safe, well cared for, and respected is exactly what we strive for each day.Your recognition of the team's dedication, the home-cooked meals, and the lively programme of activities is so encouraging. We are fortunate to have such a compassionate and hardworking team, and your feedback will certainly be shared with them-it will mean the world. all the team.

Thank you so much for taking the time to share your kind words. We are truly grateful for your lovely feedback and are delighted to hear that you felt welcomed and comfortable during your visits.Our team works hard to create a homely, caring environment where both residents and their loved ones feel valued and at ease. It means a great deal to know that your friend is content and that our staff's friendliness and the cleanliness of the home have made a positive impression.Your comments will be shared with the team-they will be encouraged to know their efforts are appreciated. We look forward to welcoming you again soon. The Team.

Thank you so much for taking the time to pass on your kind words - all the team at Hatch Mill will be so pleased to read your comments as they pride themselves, not only on the care they offer, but the relationships formed between residents and their loved ones.Thanks again for your review and best wishes from all the team at Hatch Mill.

Thank you for your review. I apologise for this issue. When staff are caring for a resident it is not always possible to stop and answer the telephone. We ask that sponsors are patient and understand that care and medication rounds have to take priority. We make every effort to keep the lines of communication open. I am sorry that you have had an issue recently and I will pass your review on to our staff.