Abbeyfield Wey Valley Society Ltd in Surrey | 5 Care Homes

Review of
Nower House
from Allan C (Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

The first thing that strikes one about Nower House is the friendliness of the staff. They all knew my name from the first day and would use it even when passing in a corridor. They were alert to our every need, even before we thought of asking. Response times to the call buttons issued to all residents

were remarkably swift, whether during the day or at night.

Next on everyone's praise list is the quality of the food, whether the full meal at lunch, the lighter, evening snack or the excellent, sometimes extraordinary homemade teacakes served midway through the afternoon.

I would have no hesitation in recommending Nower House to anyone looking for a friendly, beautiful home offering residential care in this part of the world.

Reply from Iain Looms, Marketing Manager at Nower HouseThank you so much for sharing your experience of Nower House - we are so pleased that you enjoyed your time with us and will always be on hand to help whenever needed.
Lisa and her team will be really pleased to read your kind words.

Best wishes from everyone at AWVS.

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Review of
Nower House
from Sue W (Daughter of Resident) published on 9 January 2026 Submitted via Website • Report

Overall Experience

What a fantastic Christmas party the staff at Nower House put on for the residents on Tuesday afternoon. The entertainment & buffet was great & the residents participated & looked so happy. The staff are so caring & enthusiastic, we couldn't wish for a better place for my father to stay. He has been

living at Nower House for nearly 1 year & always seems cheerful, it is extremely comforting to know he is being looked after so well. Thankyou

Reply from Iain Looms, Marketing Manager at Nower HouseThanks for your kind review - Christmas was great fun in our home, and we like to think we make every day as happy as possible, allowing our residents to live life to the fullest they possibly can.

Lisa and her team will be so pleased to read your review and hear that both you and your father had a great time.

Thanks again for taking the time to pass on your experience and we look forward to seeing you at the home soon.

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Review of
Nower House
from L S (Daughter of Resident) published on 30 December 2025 Submitted via Website • Report

Overall Experience

It is a lovely place with lovely staff. It is very friendly and caring there. There are many lovely activities for residents, and a great selection of food. Very welcoming. Attractive building and very clean.

Reply from Iain Looms, Marketing Manager at Nower HouseThanks so much for your kind review - Lisa and her passionate care teams will be so pleased to read your comments.
Happy New Year from all of us at Nower House.

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Review of
Hatch Mill
from Paul C (Nephew of Resident) published on 24 December 2025 Submitted via Website • Report

Overall Experience

First a huge thank you!
My Aunty Anne lived here for almost 2 years - she was happy, safe, and well looked after.
Especially thank you to Tammie, Tracey and all the staff for their unrelenting care, compassion, kindness and for making my Aunt feel looked after and valued.
Despite having to leave

her home of over 50 years, she settled in quickly and the staff were always ready with a smile, or (since we lived over 300 miles away) at the end of the phone with updates, reassurances or advice.
This was invaluable to us.
My wife has worked in the care profession and this is one the best Care Home she has come across.
I would have no hesitation in recommending it - right from first enquiry to the final moments staff have been considerate, understanding, helpful and generous with their time.
Thank you again.

Reply from Tammie Baker, Manager at Hatch MillDear Paul
Thank you so much for your wonderful review. It was a pleasure to look after your Aunt, a truly lovely lady. She is missed by us all. I will pass your kind words on to our staff. Thank you again.
Tammie

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Review of
David Gresham House
from P K (Daughter of Resident) published on 17 December 2025 Submitted via Website • Report

Overall Experience

I visited David Gresham house with a view to respite care for my mum. All the staff were extremely friendly and helpful. They invited my mum to come and join a couple of taster sessions prior to her stay where she joined in the exercise group then stayed for lunch. This was very helpful to familiarise

mum with the staff and to begin to builld relationships with the other residents . I was extremely impressed by the caring and respectful way the staff interacted with all the residents. The home cooked food was excellent. The residents i spoke to expressed how happy they were to be living there, i also met a number of volunteers who sang the praises of the staff and how well run the home is.
I have looked at many care homes in the area and David Gresham stands a head and shoulders above the others in terms of their friendly caring environment and excellent activities programme which i know mum will enjoy when she stays there.

Reply from Emese Pomezanski, Registered Manager at David Gresham HouseThank you for your review. It was a pleasure to meet your Mother and you and we look forward to seeing you both in the near future.
Registered Manager
David Gresham House

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Review of
Wey Valley House
from Tim G (Son of Resident) published on 27 November 2025 Submitted via Website • Report

Overall Experience

My parents were at Wey Valley for respite care after they had both been in hospital. The care they received was excellent and the staff were very thoughtful and kind. Nathan and Michelle went above and beyond to make ensure my parents could spend time together and to cater for their various needs. I

would highly recommend the care home as a safe and happy environment.

Reply from Michelle Blower, Registered Manager at Wey Valley HouseThank you so much for your lovely message. We are truly grateful that you took the time to share this feedback. It was an absolute pleasure looking after your parents during their respite stay, and we're so glad to hear they felt safe, supported and comfortable.

Nathan, myself, and all the team really appreciate your kind words. Ensuring your parents could spend time together and have everything they needed was very important to us, and we're delighted that it made a positive difference.

Thank you again for your recommendation - it means a great deal to everyone at Wey Valley House.

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Review of
Wey Valley House
from Joy S (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report

Overall Experience

My mum had respite care after a hip replacement. Everyone at Wey Valley House was helpful and friendly. They had activities regularly and were dedicated to the residents welfare. The food was also very good. We would definitely use Wey Valley House if we need respite care again.

Reply from Michelle Blower, Registered Manager at Wey Valley HouseThank you so much for taking the time to leave such a lovely review. It was our pleasure to care for your mum during her respite stay, and we were delighted to hear she felt well supported and enjoyed the activities and meals. Our team are dedicated to ensuring each resident feels comfortable and valued, so your kind words mean a great deal to us. We're really pleased to know that you would consider Wey Valley House again in the future, and we look forward to welcoming your mum back whenever she may need us. Warmest regards, The Wey Valley House Team

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Review of
David Gresham House
from Carron F (Daughter of Resident) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

5 star. Excellent service and care in a comfortable, clean environment. My dad lived independently in one of the flats for 2 and a half years. He was in the care facility for the last 3 weeks of his life where he was treated with the utmost respect, love and kindness. The care he received was impeccable,

and support for us as a family was wonderful.

Reply from Emese Pomezanski, Registered Manager at David Gresham HouseThank you for your kind words. It's been a pleasure to look after Dad at David Gresham House.

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Review of
Ridgway Court
from Gavin H (Son of Resident) published on 18 July 2025 Submitted via Website • Report

Overall Experience

My father is a recent resident and has just celebrated his 90th birthday here.
The staff are very caring and have gone out of their way to make him feel comfortable and at-home.
The garden is lovely and easy to access. There are activities throughout the week and a well organised excursion about

once month. A facility minibus means trips are both local and far ranging.
The food is really good, and care is taken to make sure there are always meals that my father will enjoy. Snacks and tea are provided throughout the day.
Visiting is easy and it has been a pleasure to get to know the regular carers and other residents.
I really appreciate how communicative the staff and management are, which has been reassuring and very helpful. I am kept informed of how he's getting on and his changing medical conditions, and feel well supported when making necessary decisions about care.
I highly recommend Ridgway Court and am very appreciative of the care and fond attention my father is receiving.

Reply from Mel Harris, Registered Manager at Ridgway CourtThank you so much for taking time to share your kind words. We will pass these on to the team and they will be so pleased that both your father and yourself are happy with his care at our home. Best wishes from all at AWVS.

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Review of
Hatch Mill
from John G (Son of Resident) published on 2 July 2025 Submitted via Website • Report

Overall Experience

I have been so impressed with the care given to my Mother of 88 years who has vascular dementia! The nursing staff have been exemplary in managing my Mothers condition providing great support to her in settling into a new home that has been stressful for her! The whole staff including management have

supported me greatly in what has been a difficult and stressful time, everything is so much appreciated

Reply from Tammie Baker, Manager at Hatch MillThank you so much for this wonderful review. We are gratified that your Mother is settling well with us. We are aware the transition into care is a very stressful experience for the Resident and their loved ones and It is our pleasure to help in any way we can.

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Review of
David Gresham House
from Susan C (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report

Overall Experience

My mum has been at David Gresham for 2.5 years now and the care she has had and is getting is first class. Lovely staff that are stable- no constant staff changes.

The place is quite small and homely with a lovely garden

Reply from Iain Looms, Marketing Manager at David Gresham HouseThank you for taking the time to pass on your kind words - as a charity, our dedicated staff and volunteers are the heart of all that we do, and we feel this reflects itself in the unique relaxed and friendly atmosphere created within our homes.Our team will be so pleased to read that your mum is enjoying her life as part of the David Gresham House community.

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Review of
Nower House
from Susan L (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report

Overall Experience

I'm writing a review today as it's now 12 months since my mother moved into Nower House. Mum lived independently until she turned 90 and it is now such a relief to know she is well cared for and all her needs met by the wonderful team at Nower House. The food is great and mum enjoys the social activities

and being able to chat with other residents. It is a very friendly place and over the past 12 months I have enjoyed getting to know lots of the residents and staff so now it feels like I'm visiting a home. Thank you

Reply from Iain Looms, Marketing Manager at Nower HouseIt's lovely to read your kind words and I will be sure to pass them on top the team, who as you know, pride themselves on the care and support they offer to their residents - All at Nower House will be so happy to read that your mother is so happy in her home.Thanks for taking the time to review us.

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Review of
Nower House
from Joanna H (Sister of Resident) published on 13 June 2025 Submitted via Website • Report

Overall Experience

My sister has been in Nower House for over a year. My husband and I are regular visitors and are very impressed with so many aspects of the care provided. The staff are kind, empathetic and supportive to the residents and there is a relaxed and welcoming atmosphere whenever you visit. The home is spotlessly

clean, the food looks very good and so much thought clearly goes into the excellent daily activities arranged. We feel very reassured about the high level of care being given.

Reply from Iain Looms, Marketing Manager at Nower HouseThank you for your review - as a Society, we pride ourselves on the atmosphere within our homes, providing good care, good food and a stimulating day-to-day environment so the whole team at Nower House will be particularly pleased to read your kind words.

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Review of
Nower House
from Maureen P (Daughter of Resident) published on 13 June 2025 Submitted via Website • Report

Overall Experience

My Mother has been a resident of Nower House in Dorking for a year and is being looked after by enthusiastic and loving carers who understand the needs of all the different residents. The food is very good, varied and nutritious. There are many interesting activities in the Home and many visits arranged

outside of the Home. Visitors are always made to feel welcome and part of the community,. It is always lovely to visit, not only my mother but, other residents too, and join in with their activities. It helps me to know that my Mother is in very safe hands at Nower House.

Reply from Iain Looms, Marketing Manager at Nower HouseIt is so nice to hear your mother is enjoying her home and gets to enjoy all the activities and outbound trips we offer along with enjoying our home cooked meals in the restaurant with the rest of our community.Thanks for taking the time to pass on your kind comments, the team will be so pleased to read them as they pride themselves on offering person-centred care in a stimulating environment.Best wishes from all at AWVS.

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Review of
Nower House
from Jane W (Wife of Resident) published on 13 June 2025 Submitted via Website • Report

Overall Experience

The Home has a welcoming friendly environment. The atmosphere is busy, and caring. The staff do everything to make the residents comfortable and safe.
Always make visitors welcome too.
The car park available at the Home has restricted parking and is not purely for visitors. This can be a problem when

there is work being carried out at the Home. I believe there are other properties owned adjacent that could provide parking for workers which would free up spaces on the forecourt.
The rooms are always clean and tidy.
Television viewing is limited and could be improved with additional channels.

Reply from Iain Looms, Marketing Manager at Nower HouseThank you for your kind review - I'm pleased you feel our home is friendly and caring. It's so important to create the right atmosphere within a home and we are proud of the comments that come back complementing this.With regard to the parking - we have been doing a lot of work since taking over the home and are currently installing new shower rooms. The car park by the entrance on Coldharbour Lane should primarily be for guests so we will look into the parking arrangements and ensure tradespeople and other staff members are leaving plenty of space for visitors to park.Thanks again for taking the time to pass on your comments.

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Review of
Nower House
from L N (Daughter of Resident) published on 13 June 2025 Submitted via Website • Report

Overall Experience

The staff are caring and we love the fact that we are able to come and go as if it was our Mothers own home ( which she thinks it is which is great ) There are so many activities and outings and the rooms are lovely and sunny and quite large. There is lots of space downstairs and the team there are

always open to our whole family visiting for picnics etc in the gardens

Reply from Iain Looms, Marketing Manager at Nower HouseThanks so much for taking the time to pass on your lovely comments - it is so nice to hear that your mother is happy with us and that she is enjoying the many trips and activities we provide. We pride ourselves on creating a vibrant community that both residents and their loved ones are integrally part of so the team will be particularly pleased to read your review.

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Review of
David Gresham House
from L B (Daughter of Resident) published on 10 June 2025 Submitted via Website • Report

Overall Experience

Our Mother has been a resident for over two and a half years now. Throughout, she has been treated with the utmost care and kindness from all the care staff. There is definitely a personal, family feel to David Gresham, which gives us the family a great deal of reassurance. There is a wide range of

activities provided for the residents and we have always enjoyed attending the events that are arranged to include the family.

Reply from Emese Pomezanski, Registered Manager at David Gresham HouseThank you very much for such a positive review.

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Review of
Ridgway Court
from A A (Daughter of Resident) published on 10 June 2025 Submitted via Website • Report

Overall Experience

My mother is very happy and well looked after.
The food is varied and appetising. The staff are very friendly and welcoming. Everywhere is clean and bright and the staff make a real effort to include all the residents in activities.

Reply from Melanie Harris, Registered Manager at Ridgway CourtI am so pleased that mom is happy at Ridgway. Thank you for your kind words and I will communicate this with all our staff.

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Review of
David Gresham House
from D H (Daughter of Resident) published on 9 June 2025 Submitted via Website • Report

Overall Experience

My mother came to David Gresham House in July 2022 after feeling anxious and worried in her own home. We liked the fact that David Gresham House is very small compared to some larger care homes and the staff certainly go out of their way to make it feel like a 'home from home'. The choice of activities

and outings is many and various, the food is excellent and there are always fresh flowers and tablecloths on the tables. As a result my mother now feels safe and well cared for and we no longer have to worry about her wellbeing.

Reply from Emese Pomezanski, Registered Manager at David Gresham HouseThank you for the kind review, it is a pleasure to look after your Mother and to make her feel safe and well cared for. Registered Manager

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Review of
Wey Valley House
from C P (Friend of Resident) published on 6 June 2025 Submitted via Postal Card • Report

Overall Experience

On entering the home there is a wonderful atmosphere- extremely clean and bright. The staff are amazing and certainly care for the patients. On seeing the laundry put away in the wardrobe was amazing- all very neatly ironed. The staff are a credit to Abbey Field, they deserve 10.00.

Reply from Michelle Blower, Registered Manager at Wey Valley HouseThank you so much for your kind and thoughtful review of Wey Valley House. We are truly touched by your words and so pleased that you felt the warm and welcoming atmosphere on entering our home.Our team takes great pride in maintaining a clean, bright, and caring environment, and your recognition of this - from the attentiveness of our staff to the care taken with personal belongings - means a great deal to us all.It is especially rewarding to hear that our efforts to provide a high standard of care and comfort are being noticed. We are incredibly proud of our dedicated team, and your feedback will be shared with them - it will undoubtedly bring smiles all round.Thank you again for your support and for taking the time to share your experience.Warm regards, Registered Manager, Wey Valley House

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Care Homes Owned by Abbeyfield Wey Valley Society Ltd in Surrey

Abbeyfield Wey Valley Society Ltd Locations in Surrey (5)

Abbeyfield Wey Valley Society Ltd Reviews in Surrey (199)

Nower House

Nower House

Nower House

Hatch Mill

David Gresham House

Wey Valley House

Wey Valley House

David Gresham House

Ridgway Court

Hatch Mill

David Gresham House

Nower House

Nower House

Nower House

Nower House

Nower House

David Gresham House

Ridgway Court

David Gresham House

Wey Valley House

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